Premier Property Management Truro
1/5, 9 reviews
0% recommended
0% lettings valuation accuracy
33% lettings fee satisfaction
No description for branch.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 0% 33% £695 £995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 4 0 5 0 0 0 0 0 0
Areas covered
Address

22 Lemon Street
Truro
Cornwall
TR1 2LS
01872 271972

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Landlord with this company. Horrendous service. Owe us a lot ......”

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Feb 04,2017
Minithumbdown
By: 'Sam'
Feb 04,2017
13 people found
this helpful
Landlord with this company. Horrendous service. Owe us a lot of money. No repairs done satisfactory, extra money added on invoices, full of empty promises and lies. Both the mother and daughter of this company. Disgusted with the service. Avoid at all cost. Ann treneer ...
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Comment on agent fees
Bad. Didn't pay me rent owed
Was this helpful? Yes

“I was a landlord with PPM for at least 7 years. ......”

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Oct 13,2016
Minithumbdown
By: 'F'
Oct 13,2016
13 people found
this helpful
I was a landlord with PPM for at least 7 years. Because they were reasonably effective at letting and managing the property, and I was busy with other matters, I was slow to wake up to the fact that 4 or 5 years ago they simply stopped paying ...
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Comment on agent fees
Would have been reasonable, if they had delivered the service promised.
Was this helpful? Yes

“Awful service both as a landlord and even tenants perspective. ......”

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Sep 19,2016
Minithumbdown
By: 'Truro'
Sep 19,2016
10 people found
this helpful
Awful service both as a landlord and even tenants perspective. Things went un-actioned/delayed and a constant chase to get funds paid to us - rent usually nearly 2 months behind if not more and a pile of lies and incompetence in excuses for not getting ...
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Comment on agent fees
not worth a single penny as was more hassle than if we had dealt with the letting ourselves
Was this helpful? Yes

“Truly shocking service. I don't know what has happened to ......”

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Aug 10,2016
Minithumbdown
By: 'Georgina'
Aug 10,2016
13 people found
this helpful
Truly shocking service. I don't know what has happened to PPM*. I very strongly advise everyone to steer clear of them. PPM were employed to find a tenant only for me - and this involves taking a deposit and one month's rent. They did this ...
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Comment on agent fees
It feels deeply unfair to have paid anything to PPM given the service they are continuing to provide....and yet, because they take the initial rent from the tenant, they automatically take their fees before distributing the remainder of the rent. (This is, of course, if they ever distribute the rent - 4 months later...)
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“Not a good agency. Half-way through our tenancy we were ......”

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May 16,2016
Minithumbdown
By: 'Recent'
May 16,2016
7 people found
this helpful
Not a good agency. Half-way through our tenancy we were contacted directly by our landlord. She was receiving rent very, very late each month. The agent had told her this was because we were paying late. (We saw the emails.) It was a complete lie! ...
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Was this helpful? Yes
By: Premier Property Management
Jun 21, 2016
View all comments (1)
There has been no court action taken and the Landlord is satisfied that the funds are settled. I am sorry that you feel we were not good agents and I had hoped that we had explained things to you. If we can provide further assistance please let us know. I can also provide you confirmation from the Landlord that NO FUNDS are owed or alternatively you have their contact details to speak to them directly to verify this point. With thanks ...

“Dreadful experience. Was treated like a second class citizen. Very ......”

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Nov 22,2014
Minithumbdown
By: 'nowboughttogetawayfromlettingagents'
Nov 22,2014
3 people found
this helpful
Dreadful experience. Was treated like a second class citizen. Very rude and looked down her nose at us. My wife just walked out. I'm very suspicious of the 5 star comment. Totally out of character and no details given. Steer well clear of these people unless ...
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What agent could do to change your mind?
Treated us with some respect.
Attached Filesnbsp;
Comment on agent fees
Didn't get that far.
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“Where do I start...? VERY poor service throughout our tennancy. ......”

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Mar 05,2012
Minithumbdown
By: 'never'
Mar 05,2012
12 people found
this helpful
Where do I start...? VERY poor service throughout our tennancy. Whenever I rung the office, the phone just rang and rang and rang .. on the rare occassion someone answered, they were never able to answer my query straight away and there is obviously no communication ...
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What agent could do to change your mind?
What could the agent do to help me change my mind? Treat me with respect and display manners Turn up on time Answer the office phone Get back to me when you say you will about a query Provide and emergency number Employ people who know what they're doing Don't be so abrupt and dismissive of what I'm trying to tell you - after all you are who I'm meant to contact. FIND A NEW CAREER? I DON'T THINK PROPERTY "MANAGEMENT" OR DEALING WITH PEOPLE IN ANY CAPACITY SUITS YOU.
Attached Filesnbsp;
Was this helpful? Yes
By: nicknike
Jul 12, 2013
View all comments (3)
The woman took an instant dislike to us and did not want to deal with us. We left their office feeling dreadful. We have rented now for 8 years, never missed a payment and do minor repairs to save landlords cost. We are buying in a couple of months and thank goodness for that. Renting in the UK can be a nightmare. many people treat you like subhuman, yet we are the customer. The agents usually like to suck up to the landlords. From my experience, I would steer well clear of this agent. ...

“This woman blew her top when she found a cobweb. ......”

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Jan 24,2012
Minithumbdown
By: 'Never'
Jan 24,2012
5 people found
this helpful
This woman blew her top when she found a cobweb. She was shouting at me and woke my daughter, not an easy thing to do with a teenager....
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“Very poor service throughout the tennancy, very difficult to actually ......”

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Dec 22,2007
Minithumbdown
By: 'sarah'
Dec 22,2007
5 people found
this helpful
Very poor service throughout the tennancy, very difficult to actually contact the company with issues about the property as the office is rarely manned, when contact is made there is no urgency in making any repairs no matter how urgent (central heating system). Also dont ...
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Was this helpful? Yes
By: AR
Feb 16, 2011
View all comments (1)
Perhaps there was a reason why some of your bond was used- to rectify any damages to the property etc. Agents are not allowed just to take money from deposits without proof or prior agreement so perhaps you just have an axe to grind! Think on! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:24 PM 25/01/2016 by Treneer

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