Premier Estate Agents of Oxford are an independent family firm specialising in Residential Sales, Lettings and Property Management throughout Oxford and the surrounding areas.

First established in 1995 by Jan Bartlett who has worked in the property industry for over 45 years, Premier has become widely recognised for their excellent reputation and success in the property industry. Jan’s son Charles Bartlett has worked with Jan since a very young age and his passion for property grew stronger a
Read full description...Premier Estate Agents of Oxford are an independent family firm specialising in Residential Sales, Lettings and Property Management throughout Oxford and the surrounding areas.

First established in 1995 by Jan Bartlett who has worked in the property industry for over 45 years, Premier has become widely recognised for their excellent reputation and success in the property industry. Jan’s son Charles Bartlett has worked with Jan since a very young age and his passion for property grew stronger and stronger. Charles became a partner of the company in 2008 and together they have grown the business from strength to strength.

Our main focus throughout the company is to deliver the highest level of customer service and professionalism at all times ensuring your experience with us exceeds your expectations. Together with expert staff, Jan and Charles are able to offer you a personal superior and bespoke service to meet your exact requirements and unbeatable by any other agent.

Charles recently launched the Premier Residential Sales Division in 2015 to meet high demands from clients in search for an Estate Agent with expert industry and local knowledge.

Premier Sales has been incredibly successful thus far and Charles is currently urgently seeking new property to sell for waiting buyers.

Whether you are a seller, a buyer, a landlord or a tenant you deserve the best so contact Premier now.
Premier (Oxford)

207 Cowley Road
Cowley,Oxford
Oxfordshire
OX4 1XF
01865 792299

Website not available

Properties for Sale
Properties to Rent

“ Appalling service... ”

Jul 02,2018
Minithumbdown
By: 'Cand'
Jul 02,2018
0 people found
this helpful
Do not use these agents. They couldn't care less. They just grab your money and run. After we moved out, we were charged an astronomical fee to have the place cleaned throughout. We also told Premier about all the broken things and some of ...
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Comment on agent fees
How can you charge fees for cleaning and not clean? How can you keep a deposit to fix broken items,a nd not fix them? How can you charge for admin and not do any admin? How can you charge to 'check' the house when it's part of the job of an agent and you're charging the landlord a fee? The fees were extortionate.
Was this helpful? Yes

“ New lease on rental property... ”

May 16,2018
Minithumbup
By: 'Lesley'
May 16,2018
0 people found
this helpful
Met Charlie at the prospective rental property. He was prompt, polite, friendly and informative. I decided to take the property, paperwork was emailed through quickly and very easy to complete as explained throughly in email and all application done online. The whole process felt so ...
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Comment on agent fees
Fees reasonable
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“ Happy... ”

Apr 10,2018
Minithumbup
By: 'Julien'
Apr 10,2018
0 people found
this helpful
Charles has been of a great help in our research of a flat, with a clear understanding of what we were looking for. He made the process easy, clear, quick and efficient. We are now installed in our home and happy....
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Comment on agent fees
Good
Was this helpful? Yes

“ New tenant at 78a St Clements Street, Oxford... ”

Apr 10,2018
Minithumbup
By: 'Pasquale Sellitto'
Apr 10,2018
0 people found
this helpful
I've contacted Premier at the end of March for a property to let at St Clements Street. Charles Bartlett was able to manage the whole process in just a few days, so to have my contract and flat ready on the day of my ...
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Comment on agent fees
Very good, as they did't charge me any fees!
Was this helpful? Yes

“ Fantastic property management... ”

Apr 09,2018
Minithumbup
By: 'Matt'
Apr 09,2018
0 people found
this helpful
First class full management yet again from Premier! Property well maintained and tenants are alway polite respectful in the property.. wouldn't use anyone else *****...
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“ viewed a property... ”

Apr 03,2018
Minithumbdown
By: 'no name'
Apr 03,2018
1 people found
this helpful
I went to view a property. they knew I was coming but when I arrived the place was disgusting. I would of thought that they would of asked tenants to clean it before having new tenants look around. not a good impression. also I emailed ...
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Comment on agent fees
didn't get that far. decided not to go ahead
Was this helpful? Yes

“ Awful Agency... ”

Mar 16,2018
Minithumbdown
By: 'Ash'
Mar 16,2018
1 people found
this helpful
If you are thinking of going with Premier, DONT! I have been with several agencies in the past but I can happily say Premier is the worst! They charge a ridiculous amount before you even move into the house (Β£300pp + Β£150). You'd think paying this ...
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Comment on agent fees
Horrendous considering how useless they are.
Was this helpful? Yes
Jan 15,2018
Minithumbdown
By: 'Anon'
Jan 15,2018
3 people found
this helpful
Most awful Estate Agent, they are extremely unorganided and fail to communicate properly with their clients. Their pricings are ridiculous and blatantly scamming. Massive regrets making deals with this agency....
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Dec 23,2017
Minithumbdown
By: 'The_Twoslice_Toaster'
Dec 23,2017
4 people found
this helpful
If you're a tennant, avoid Premier Lettings like the plague. Their fees are extortionate (eg Β£300 just to look at a propertly, followed by Β£195 per person just to move into it. Why? What have they done to deserve this money?) and you will have to ...
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Comment on agent fees
Β£300 to look at a property? Does that sound reasonable to you? Β£195 per person just to move in, after we've already paid an Β£800 (each) deposit and rent in advance? I have been with other agencies before, and although it's generally accepted that all agencies are just simply scamming people for money, the fees have always been lower and those agencies were more reliable.
Was this helpful? Yes
Oct 27,2017
Minithumbup
By: 'Alexis'
Oct 27,2017
2 people found
this helpful
Jack from Primier in Oxford was great. He was informative and professional. There were times when I felt he could have been a bit quicker at responding but he handled my case and concerns with care....
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Was this helpful? Yes
Oct 11,2017
Minithumbup
By: 'Maria Mifsud Ono oleander ltd'
Oct 11,2017
1 people found
this helpful
As an overseas company we have used Pemier for many years now for the management of our properties . we have lately put on the market one for sale and the attention and service received from Tom Mizen and all his help in coordinating with all ...
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Comment on agent fees
Very fair
Was this helpful? Yes
Oct 09,2017
Minithumbdown
By: 'T'
Oct 09,2017
5 people found
this helpful
Genuinely cannot recommend Premier Properties. I had rented through them for two years as a student and throughout that time they neglected to notify us of viewings. They also breached their own contract after we had left the property through keeping hold of our deposit ...
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Comment on agent fees
Even when remaining in the same property for a second year they still attempted to charge us the fees for new tenants. This was only reduced when heavily challenged.
Was this helpful? Yes
May 15,2017
Minithumbup
By: 'From Martin'
May 15,2017
0 people found
this helpful
I recommend Tom Mizen (Residential Sales Manager) highly. He is very professional and really knows about selling houses. He has been an enormous help, all the way from our first discussion, to completion of the sale. In fact a period of over a year because ...
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Comment on agent fees
Very reasonable and competitive
Was this helpful? Yes
May 10,2017
Minithumbup
By: 'Val W'
May 10,2017
0 people found
this helpful
Sold our house through Premier's Tom Mizen. Once we signed up, Tom was always available on the phone and also promptly responded to non-urgent texts. Kept us informed every step of the way and chased both sides' solicitors when they were dragging things out. In ...
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Comment on agent fees
Very competitive
Was this helpful? Yes
Aug 26,2016
Minithumbdown
By: 'J'
Aug 26,2016
7 people found
this helpful
Whilst studying in Oxford myself and many of my peers rented through Premier lettings. In hindsight, I would have avoided Premier Letting like the plague. I firmly believe their business model is to try and rip students off. Incompetent, unreliable and plain rude are all ...
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Was this helpful? Yes
Mar 19,2016
Minithumbdown
By: 'Tom'
Mar 19,2016
5 people found
this helpful
The most awful letting agency I've ever had to be associated with. Absolutely terrible organisation and their email skills are apaulling. Never had such rudely worded emails in all my time as a tenant with other agency's. I am currently a tenant in one of ...
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What agent could do to change your mind?
Bad
Attached Files
Comment on agent fees
Bad
Was this helpful? Yes
Jan 05,2015
Minithumbdown
By: 'Ben'
Jan 05,2015
6 people found
this helpful
Absouluty terrible. Poor communication and poorly organised. Live a far distance from oxford traveled all the way down to find viewing had not been booked in and was waste of my journey. Was not given and apology. There are plenty of agents in oxford. I ...
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Areas covered
  • OX4
  • Oxford
  • OX3
  • Kidlington
  • OX2
  • OX1
  • OX14
  • OX44
  • OX5

NALS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 4 7 3 0 0 0 0 2

Agent Fees

Guide to tenant charges

All charges are shown excluding VAT unless stated otherwise.
Professional Application Fees (Non -Refundable) includes credit check and check in:
One or Two Applicants Β£250+VAT per applicant (Maximum two applicants)
Any additional applicant Β£150+VAT per applicant.
Guarantor Applications are Β£50+VAT per application.
Company References are Β£299+VAT per property
Student Application Fee (Non - Refundable) Β£150 inc VAT per applicant
Express Move in 3 days: Β£100+VAT
Express Move in 5 days: Β£70+VAT
Tenancy Renewal Fee: Β£70+VAT
Changeover of Tenant Fee: Applies where there is a tenant who wishes to leave the property mid tenancy and also finds a replacement.
Β£160+VAT: (Ingoing Tenant)
Β£200+VAT: (Outgoing Tenant)
Replacement copy of Tenancy Agreement: Β£30+VAT
Late rent payment fee:
Fee applicable for each reminder after the rent due date: Β£12.50+VAT
Inventory Check Out Fee: Contribution to costs involved in carrying out your check out and deposit return
From Β£90 + VAT (One Bedroom)
Additional Β£40 + VAT per bedroom)
Last updated at 11:37 AM 18/10/2017 by Nicole Crawford

Complaints Procedure

Premier Complaints Procedure

In the first instance, if you are unable to resolve the issue informally, you should write to the member of staff who dealt with you, or their manager, so that he or she has a chance to put
things right. In your letter you should set out the details of your complaint, the consequences for you as a result, and the remedy you are seeking.

You can expect your complaint to be acknowledged within 10 working days of receipt. You should get a response and an explanation within 20 working days. If you are unsure which member of Premier staff to write to, your complaint should be sent to the Manager, Mrs Nicola Hieatt at
Premier, 207 Cowley Road, Oxford OX4 1XF.

If you are not satisfied with the initial response to the complaint then you can write to the owners of the business, Mrs Jan Bartlett and Mr Charles Bartlett and ask for your complaint and the response to be reviewed. You can expect Mrs Bartlett or Mr Bartlett to acknowledge your request within 10 working days of receipt and a response within 20 working days.

Premier LettingsҀ™ aim is to resolve all matters as quickly as possible. However, inevitably some issues will be more complex and therefore may require longer to be fully investigated.
Consequently timescales given for handling and responding to complaints are indicative. If a matter requires more detailed investigation, you will receive and interim response describing
what is being done to deal with the matter, and when a full reply can be expected and from whom.

If you are not happy with the outcome The Property Ombudsmen may be able to help. This is an independent dispute resolution service. For more information, visit
www.tpos.co.uk
Last updated at 11:37 AM 18/10/2017 by Nicole Crawford

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