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Premier Estate Agents of Oxford are an independent family firm specialising in Residential Sales, Lettings and Property Management throughout Oxford and the surrounding areas.

First established in 1995 by Jan Bartlett who has worked in the property industry for over 45 years, Premier has become widely recognised for their excellent reputation and success in the property industry. Jan’s son Charles Bartlett has worked with Jan since a very young age and his passion for property grew stronger a
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207 Cowley Road
Cowley,Oxford
Oxfordshire
OX4 1XF
01865 792299

 
Website not available Properties for sale
Properties for rent
Oct 27,2017
Minithumbup
By: 'Alexis'
Oct 27,2017
0 people found
this helpful
Jack from Primier in Oxford was great. He was informative and professional. There were times when I felt he could have been a bit quicker at responding but he handled my case and concerns with care....
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Oct 11,2017
Minithumbup
Tom Mizen
By: 'Maria Mifsud Ono oleander ltd'
Oct 11,2017
0 people found
this helpful
As an overseas company we have used Pemier for many years now for the management of our properties . we have lately put on the market one for sale and the attention and service received from Tom Mizen and all his help in coordinating with all parties concerned was exceptional and to our greatest satisfaction right up to completion. We have entrusted Tom another house o attend do and he has already brought in good results. Maria Mifsud Ono oleander Ltd...
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Comment on agent fees
Very fair
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Oct 09,2017
Minithumbdown
By: 'T'
Oct 09,2017
3 people found
this helpful
Genuinely cannot recommend Premier Properties. I had rented through them for two years as a student and throughout that time they neglected to notify us of viewings. They also breached their own contract after we had left the property through keeping hold of our deposit for over 31 working days even after we had agreed to the few charges the landlord wished to make....
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Comment on agent fees
Even when remaining in the same property for a second year they still attempted to charge us the fees for new tenants. This was only reduced when heavily challenged.
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Oct 03,2017
Minithumbup
Tom Mizen
By: 'Blewitt'
Oct 03,2017
0 people found
this helpful
Tom looked after our sale and negotiated us through in a professional manner. Provided good contact and kept us informed at all stages...
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Comment on agent fees
Good
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May 15,2017
Minithumbup
Tom Mizen
By: 'From Martin'
May 15,2017
0 people found
this helpful
I recommend Tom Mizen (Residential Sales Manager) highly. He is very professional and really knows about selling houses. He has been an enormous help, all the way from our first discussion, to completion of the sale. In fact a period of over a year because there was so much to do in the house to bring it up to its optimum state for sale. I relied on him for his excellent advice and help in finding tradesmen for the many jobs needed around the house. When we came to discuss a selling price, I f...
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Comment on agent fees
Very reasonable and competitive
Was this helpful? Yes
May 10,2017
Minithumbup
Tom Mizen
By: 'Val W'
May 10,2017
0 people found
this helpful
Sold our house through Premier's Tom Mizen. Once we signed up, Tom was always available on the phone and also promptly responded to non-urgent texts. Kept us informed every step of the way and chased both sides' solicitors when they were dragging things out. In fact Tom did more to liaise with us and speed things up than either solicitors! Thanks Tom. Would not hesitate to recommend 😊...
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Comment on agent fees
Very competitive
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Aug 26,2016
Minithumbdown
By: 'J'
Aug 26,2016
4 people found
this helpful
Whilst studying in Oxford myself and many of my peers rented through Premier lettings. In hindsight, I would have avoided Premier Letting like the plague. I firmly believe their business model is to try and rip students off. Incompetent, unreliable and plain rude are all phrases that describe the service provided. From personal experience, I can say in our student property when the sink broke in the only bathroom we had to wait over 4 weeks before someone was sent to repair it. At the end of our...
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Mar 19,2016
Minithumbdown
By: 'Tom'
Mar 19,2016
3 people found
this helpful
The most awful letting agency I've ever had to be associated with. Absolutely terrible organisation and their email skills are apaulling. Never had such rudely worded emails in all my time as a tenant with other agency's. I am currently a tenant in one of their properties and can't wait to get out of it. They are terrible. We have had problem after problem and they have blamed it on is entirely and the manager is the rudest person of all, always passing the blame. WOULD RECOMMEND TO AVOID PREMIE...
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What agent could do to change your mind?
Bad
Attached Files
Comment on agent fees
Bad
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Jan 05,2015
Minithumbdown
By: 'Ben'
Jan 05,2015
4 people found
this helpful
Absouluty terrible. Poor communication and poorly organised. Live a far distance from oxford traveled all the way down to find viewing had not been booked in and was waste of my journey. Was not given and apology. There are plenty of agents in oxford. I would not recoommed this one....
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Areas covered
  • OX4
  • Oxford
  • OX3
  • Kidlington
  • OX2
  • OX1
  • OX14
  • OX44
  • OX5

NALS SAGEagent


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Agent Fees

Guide to tenant charges

All charges are shown excluding VAT unless stated otherwise.
Professional Application Fees (Non -Refundable) includes credit check and check in:
One or Two Applicants Β£250+VAT per applicant (Maximum two applicants)
Any additional applicant Β£150+VAT per applicant.
Guarantor Applications are Β£50+VAT per application.
Company References are Β£299+VAT per property
Student Application Fee (Non - Refundable) Β£150 inc VAT per applicant
Express Move in 3 days: Β£100+VAT
Express Move in 5 days: Β£70+VAT
Tenancy Renewal Fee: Β£70+VAT
Changeover of Tenant Fee: Applies where there is a tenant who wishes to leave the property mid tenancy and also finds a replacement.
Β£160+VAT: (Ingoing Tenant)
Β£200+VAT: (Outgoing Tenant)
Replacement copy of Tenancy Agreement: Β£30+VAT
Late rent payment fee:
Fee applicable for each reminder after the rent due date: Β£12.50+VAT
Inventory Check Out Fee: Contribution to costs involved in carrying out your check out and deposit return
From Β£90 + VAT (One Bedroom)
Additional Β£40 + VAT per bedroom)
Last updated at 11:37 AM 18/10/2017 by Nicole Crawford

Complaints Procedure

Premier Complaints Procedure

In the first instance, if you are unable to resolve the issue informally, you should write to the member of staff who dealt with you, or their manager, so that he or she has a chance to put
things right. In your letter you should set out the details of your complaint, the consequences for you as a result, and the remedy you are seeking.

You can expect your complaint to be acknowledged within 10 working days of receipt. You should get a response and an explanation within 20 working days. If you are unsure which member of Premier staff to write to, your complaint should be sent to the Manager, Mrs Nicola Hieatt at
Premier, 207 Cowley Road, Oxford OX4 1XF.

If you are not satisfied with the initial response to the complaint then you can write to the owners of the business, Mrs Jan Bartlett and Mr Charles Bartlett and ask for your complaint and the response to be reviewed. You can expect Mrs Bartlett or Mr Bartlett to acknowledge your request within 10 working days of receipt and a response within 20 working days.

Premier LettingsҀ™ aim is to resolve all matters as quickly as possible. However, inevitably some issues will be more complex and therefore may require longer to be fully investigated.
Consequently timescales given for handling and responding to complaints are indicative. If a matter requires more detailed investigation, you will receive and interim response describing
what is being done to deal with the matter, and when a full reply can be expected and from whom.

If you are not happy with the outcome The Property Ombudsmen may be able to help. This is an independent dispute resolution service. For more information, visit
www.tpos.co.uk
Last updated at 11:37 AM 18/10/2017 by Nicole Crawford

Awards won by Premier (Oxford)

Individual Branch Awards

Angela Reed - upload your photo Angela Reed
0 reviews

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Tom Mizen - upload your photo Tom Mizen
4 reviews

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Luisa Gale - upload your photo Luisa Gale
1 reviews

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