Preferred Management Solutions ltd
2.2/5, 19 reviews
26% recommended

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Latest Reviews

 View all Reviews 19
21st Mar 2023
reviewed by 'Lesley'
“Boiler breakdown insurance with preferred management via my energy supplier Utility Warehouse, after paying £60 call out fee, this is our 5......”
13th Mar 2023
reviewed by 'Karen'
“I changed to this company because it was cheaper but having dealt with them with fault on boiler and having ......”
29th Jul 2021
reviewed by 'Clare'
“Awful. Bad time keeping, bad communication. 7 days no hot water. Changed a part that wasn't the problem, caused loss of ......”
2nd Jun 2021
reviewed by 'Jane'
“Prompt service with knowledgeable contractor. Problem located and repaired and full explanation given. Further advice shared about how to prevent ......”
11th Mar 2021
reviewed by 'Wozza'
“I wouldn’t trust Preferred Management Solutions to manage their own bowel movements. They were appointed contractors on behalf of ......”
11th Mar 2021
reviewed by 'Wozza'
“I wouldn't trust Preferred Management Solutions to manage their own bowel movements. They were appointed contractors on behalf of my ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 1 2 0 0 0 0 4 12
Areas covered
Address

576 Durham Rd
Gateshead,Newcastle upon Tyne
Tyne and Wear
NE9 6HX
01914228825

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Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Avoid this company! Boiler breakdown insurance with preferred man......”

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Mar 21,2023
Minithumbdown
By: 'Lesley'
Mar 21,2023
1 people found
this helpful
Boiler breakdown insurance with preferred management via my energy supplier Utility Warehouse, after paying £60 call out fee, this is our 5th day without heating or hot water, apparently a part has been ordered but need to wait a further 2 days for it, offered to give ...
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“Think twice...”

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Mar 13,2023
Minithumbdown
By: 'Karen'
Mar 13,2023
1 people found
this helpful
I changed to this company because it was cheaper but having dealt with them with fault on boiler and having no hot water or heating for just over two weeks and at the same time having a chest infection. It took two weeks because the ...
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“Replaced unnecessary parts , over charged my insurance, caused serious damage...”

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Jul 29,2021
Minithumbdown
By: 'Clare'
Jul 29,2021
1 people found
this helpful
Awful. Bad time keeping, bad communication. 7 days no hot water. Changed a part that wasn't the problem, caused loss of heating as well, unit was over heating and making a racket, 3rd engineer said they hadn't set the valves properly and charged my insurance for ...
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“Prompt service with knowledgeable contractor.......”

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Jun 02,2021
Minithumbup
By: 'Jane'
Jun 02,2021
0 people found
this helpful
Prompt service with knowledgeable contractor. Problem located and repaired and full explanation given. Further advice shared about how to prevent future issues....
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“I wouldn’t trust Preferred Management Solutio......”

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Mar 11,2021
Minithumbdown
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julian
By: 'Wozza'
Mar 11,2021
1 people found
this helpful
I wouldn’t trust Preferred Management Solutions to manage their own bowel movements. They were appointed contractors on behalf of my insurance Admiral to fix my boiler. They were meant to come out between 10am and 2pm. They didn’t turn up and when I ...
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“I wouldn't trust Preferred Management Solutio......”

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Mar 11,2021
Minithumbdown
By: 'Wozza'
Mar 11,2021
1 people found
this helpful
I wouldn't trust Preferred Management Solutions to manage their own bowel movements. They were appointed contractors on behalf of my insurance Admiral to fix my boiler. They were meant to come out between 10am and 2pm. They didn't turn up and when I chased them ...
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“Unprofessional...”

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Oct 24,2020
Minithumbdown
By: 'Nicola'
Oct 24,2020
0 people found
this helpful
Employed by insurance company to 'make safe' area after car crashed through my wall. Sent a guy who said he was a plumber by trade. Despite it being a victorian property with sandstone coping he proceeded to remove and simpyly throw the stone on to ...
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“Useless...Most people are lumbered with them.....”

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Aug 15,2020
Minithumbdown
By: 'Amanda'
Aug 15,2020
2 people found
this helpful
Most people are lumbered with this company through their insurance as their emergency assist provider. If you are considering selecting this company directly don't! Communication is terrible, their services and the contractors they appoint are very basic. Unless you have a simple issue they will ...
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“Very helpful and polite, completed the work q......”

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Jun 29,2020
Minithumbup
By: 'Daniel'
Jun 29,2020
0 people found
this helpful
Very helpful and polite, completed the work quickly and thoroughly when called in for Emergency Repair to our roof after the recent heavy rains and strong winds...
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“Had a slow leak onto bedroom ceiling called i......”

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May 27,2020
Minithumbdown
By: 'Philip'
May 27,2020
0 people found
this helpful
Had a slow leak onto bedroom ceiling called insurance and these came next day plumber was great but didn't have part on van so would have to get one priced up and said probably 2 days later to be fitted just had email to say job ...
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“Could not fault the service of the engineer w......”

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May 05,2020
Minithumbup
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Tony
By: 'julie'
May 05,2020
1 people found
this helpful
Could not fault the service of the engineer who attended our problem. He took his time evaluating the problem as it was quite complex. However, he sorted it and explained the whole process thoroughly. Pleasant and communicative. Thanks Tony and Preffered Management Solutions LTD...
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“Poor customer service...”

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Mar 11,2020
Minithumbdown
By: 'Caroline'
Mar 11,2020
0 people found
this helpful
Poor customer service. Will pass you from pillar to post in order to pass the blame from themselves. Incompetent staff who send engineers who will do half a job on a boiler then leave halfway through and be requesting 'important safety documents' before the rest ...
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“Had to use these through our insurance compan......”

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Feb 22,2020
Minithumbdown
By: 'Peter'
Feb 22,2020
0 people found
this helpful
Had to use these through our insurance company Had a leak on dinning ceiling phoned admiral on a sunday morning ,passed onto these and after a call was told someone would be out friday between 8am to 5pm . Rang at 3pm to see what time ...
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“Had 2 leaks on roof with water coming into li......”

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Feb 14,2020
Minithumbdown
By: 'Steve'
Feb 14,2020
0 people found
this helpful
Had 2 leaks on roof with water coming into living room,emergency call out had nothing on his van to fix it other than stuffing some membrane into an hole. Said he would get authorisation to buy materials to fix. Rang insurance and they said that ...
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“Gianluca...”

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Nov 20,2019
Minithumbup
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julian
By: 'Gianluca'
Nov 20,2019
0 people found
this helpful
I had a leakage in my bathroom, the water was flooding the flat below mine, I was so desperate! They could not find an engineer in London so they got me in touch with Julian, an italian engineer in Scotland (I’m in London...). Julian ...
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“DO NOT USE!...”

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Nov 13,2019
Minithumbdown
By: 'Jacqui'
Nov 13,2019
1 people found
this helpful
This company is appalling. Been without electricity and heating for 4 days and still waiting for an engineer to fix the problem. Constantly told they will call me back but never do. When you call them it takes at least 15 minutes for them to answer the ...
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“Door lock replacement to secure property....”

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Sep 06,2019
Minithumbup
By: 'Ray&Mo'
Sep 06,2019
0 people found
this helpful
Used this company via an insurance claim to replace a faulty door lock and protect our home. Excellent prompt service carried out by an helpful and competent engineer. Issue fully resolved within four hours of contact, and I was kept up to date at all ...
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“Absolutely terrible...”

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May 23,2019
Minithumbdown
By: 'Awful'
May 23,2019
0 people found
this helpful
Power cut affecting half of the 12 flats in our block. It took 3 calls before they accepted that they were the out of hours management service for us. They then said it was a power cut in the whole area, despite the fact that half the ...
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“EXCELLENT SERVICE...”

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Mar 26,2019
Minithumbdown
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Jess
By: 'Katy.Bear'
Mar 26,2019
0 people found
this helpful
Rang re a plumbing problem of water on the floor behind the toilet! Spoke to Jess who was professional, friendly and very helpful. She organised a plumber to come out, between 20.30 and 22.00 hours and Phil Yates was here by 21.00 hours! Jess then rang back to ...
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Comment on agent fees
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Preferred Management Solutions ltd

Regional Awards won by Preferred Management Solutions ltd

Individual Branch Awards

Newcastle upon Tyne, NE9



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