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Portico - the new name of Edmund Cude & Bushells Group - is a leading London estate agent with a difference.
We're approachable, we listen to our customers and we go the extra mile. Our team is w
Read full description...Portico - the new name of Edmund Cude & Bushells Group - is a leading London estate agent with a difference.
We're approachable, we listen to our customers and we go the extra mile. Our team is well educated and we take a knowledge-driven approach to property, delivering advice in a friendly and consultative way.

Most importantly, we're focused on delivering an outcome that is in the long-term best interests of our clients.

We've just launched a new set of packages which go to the heart of what our clients have told us they need. So for example, our cost effective property management service includes a rental guarantee as standard. And our new flagship product offers a uniquely personal service that takes all the hassle out of being a landlord. This personal service is supported by an in-house, local Property Concierge: an expert property manager who will proactively manage our client's property as if it were their own.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS. But we also have a team of in-house tradesmen, to make sure we can offer our sales and lettings clients the best possible standards of property maintenance.

Our longer opening hours are there for your convenience. Pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays.
 


Properties for sale
Properties for rent
Feb 14,2017
Minithumbup
By:
Feb 14,2017
0 people found
this helpful
I can not fault Daniel in any way. Incredibly professional from start to finish and was available any time I needed to talk about anything. A stressful experience made much easier because of Daniels knowledge and high level of care....
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Comment on agent fees
No problem because of the level of work gone in to selling the house from start to finish.
Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
Thanks to Stuart Pringle, Stuart Balfre and Asha for their help selling my FLAT which went for £630K in the end. It was marketed initially for £675K which was a little high in the end as it sold for £45 less. BUT it went for what it was worth at the time I guess. Friendly and personable team and professional with it. Photography was outstanding. Well done all! Just as a side note - I did have a brief episode with another AGENT - Dexters, Acton when the property was outside ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 08,2017
Minithumbdown
By:
Feb 08,2017
0 people found
this helpful
Ivett missed our first viewing, was hard to get in touch with and often provided incorrect information. Process was over complicated and not well communicated...
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Was this helpful? Yes
Feb 01,2017
Minithumbdown
By:
Feb 01,2017
8 people found
this helpful
Few thing in life has been as difficult as dealing with this agency, and this is coming from someone who has dealt with the worst imaginable bureaucratic agencies in even third world countries. DO NOT RENT FROM PORTICO IF YOU WANT TO BE ABLE TO TRUST YOUR AGENCY OR VALUE SERVICE. The only reason for me waiting this long to submit a review has been of pure fear to not get my deposit back in full – which should be a completely unjustified fear to begin with considering I've alwa...
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Was this helpful? Yes
Jan 31,2017
Minithumbup
By:
Jan 31,2017
0 people found
this helpful
I worked with Tiegan (with help from Wayne). Both were very responsive, professional, and helpful when it came to answering my questions....
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Comment on agent fees
I'm not familiar with what the normal cost for Agent's fees are.
Was this helpful? Yes
Jan 31,2017
Minithumbup
By:
Jan 31,2017
0 people found
this helpful
In summary, Adam is excellent. We had a complex moving situation (we were selling a flat which took longer than expected) and so we ended up viewing a fair number of flats with Adam. He's a very polite & professional guy and was a pleasure to meet. He went the extra yard to accommodate us despite our frustrating home move and did it with a smile! Top guy!...
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Comment on agent fees
Reasonable and well deserved. I think there's enough customer service to warrant the fees and I'm happy to pay.
Was this helpful? Yes
Jan 30,2017
Minithumbup
By:
Jan 30,2017
0 people found
this helpful
Hi , Lucy was outstanding in this difficult sale . she was professional , dedicated and nothing was to much trouble for her . highly recommend...
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Jan 30,2017
Minithumbup
By:
Jan 30,2017
0 people found
this helpful
My friend and I recently rented a whole property. Adam customer service was excellent. He is very prepared, professional and polite, as well as incredibly helpful. He made sure to guide us throughout the whole process and was there for any question/issue we had, including suggesting alternatives or deal with some of the issues himself (eg when my friend was charged 30 pounds from her previous agency to get references). The whole renting process went very smooth....
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Comment on agent fees
We didn't pay any fees
Was this helpful? Yes
Jan 30,2017
Minithumbup
By:
Jan 30,2017
0 people found
this helpful
We had a positive experience with Portico, and would certainly recommend them as an agent. Adam was efficient and helpful, and we're very happy with the flat. The paralegal team were a little difficult when minor technical difficulties arose with some paperwork, but the agency was flexible enough to handle this, and we moved in on time....
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Comment on agent fees
The fees were waived in exchange for moving in early.
Was this helpful? Yes
Jan 27,2017
Minithumbup
By:
Jan 27,2017
0 people found
this helpful
I cannot praise the Lucy and Daniella highly enough. They were helpful, cheerful, and hardworking throughout the process. They kept me well informed at all times. They were trustworthy and straightforward. Even though market conditions were challenging, they obtained the asking price for the flat. They also kept me sane through a process that is inevitably stressful at times....
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Comment on agent fees
The service to give the flat a quick freshen up with paint and minor works was well worth the extra money. In fact this additional cost still only came in at the same price as many competitors basic service.
Was this helpful? Yes
Jan 27,2017
Minithumbup
By:
Jan 27,2017
0 people found
this helpful
From the very beginning I've had such brilliant service and support from Andrew Murphy, and his team. He, Ivett and Flora listened very carefully to my needs and met them perfectly, letting me know how things were progressing along the way. I'll be using Portico again and will most definitely be recommending them to others....
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Jan 25,2017
Minithumbup
By:
Jan 25,2017
0 people found
this helpful
My experience with Portico Clapham so far has been excellent and I see no reason for this to change in the future. Andrew and his team have been responsive, helpful and professional throughout. He suggested a realistic initial price for my flat (other agents often try an initial high price then pressure the landlord to drop the price after no interest) and showed it to exactly the kind of clients we wanted. We got 3 offers from good candidates inside a week. The referencing on accepting an offer...
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Comment on agent fees
Competitive. Not the cheapest but so far, good value for money.
Was this helpful? Yes
Jan 23,2017
Minithumbdown
By:
Jan 23,2017
12 people found
this helpful
I had no choice but to work with Portico in order to secure the rental property that I was interested in. I had to pay just £230 in administration fees so that they could carry out checks ranging from whether my father felt that I conducted myself appropriately 10 years prior when I lived in his home through to if my employer was willing to confirm that they had chained me to a desk for the next 20 years. Unfortunately, my employer could not guarantee this, and also shared that I had...
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Comment on agent fees
£230 - to find out about the life history of the incoming tenant £250 - a gift given to Portico from the outgoing tenant to say thank you for living in this property and for the trouble of finding a replacement tenant so that we don't have to. £90 - to cover the cost of an electronic signature that confirms that you want to keep doing exactly what you are doing and keep living in your rented property after 1 year. Your pinky finger - to ensure that if you don't pay your rent that they have your fingerprints to track you down.
Was this helpful? Yes
Jan 18,2017
Minithumbdown
By:
Jan 18,2017
5 people found
this helpful
We are renting flat through Portico which has a serious damp problem.There is mould on the walls and furnishing. After 3 months chasing for a resolution nothing has happened and the property manager refuses to return phone calls. We have put a fix in at our expense and the landlord refuses to reimburse by doing so breaching the tenancy agreement. On top of that they just issued a late rental payment notice for the next 6 months rental yet there was no previous reminder. Very disappointed with...
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 16,2017
Minithumbup
By:
Jan 16,2017
1 people found
this helpful
Daniel was extremely diligent in finding a buyer, and went above and beyond to help. Made the process very straightforward, and gave his honest opinion throughout. Therefore have no hesitation in giving Daniel and Portico the maximum rating!...
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Was this helpful? Yes
Jan 16,2017
Minithumbup
By:
Jan 16,2017
0 people found
this helpful
I'm very pleased with the result of the sale of my property. Stuart and his team were always well-prepared and efficient, and it was such a relief to have such trustworthy people dealing with a major financial arrangement. Many thanks!...
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Was this helpful? Yes
Jan 16,2017
Minithumbup
By:
Jan 16,2017
0 people found
this helpful
High level of integrity throughout the process, and extremely hard working. Clearly, went above and beyond his remit to ensure a smooth process....
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Jan 13,2017
Minithumbup
By:
Jan 13,2017
0 people found
this helpful
I was very happy working with Portico and in particular Daniel. He was very enthusiastic, professional and very proactive. We were working to a tight schedule and juggling a number of things and I always felt that Daniel was very open, honest and helpful throughout in making sure things went smoothly. Really enjoyed our viewing and made an offer the same day....
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Was this helpful? Yes
Dec 30,2016
Minithumbup
By:
Dec 30,2016
0 people found
this helpful
Kept all parties well informed throughout the process, the right amount of pressure was applied to ensure the sale was completed in time....
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Comment on agent fees
Who would not like further reduced fees, comparatively (in the area) fees are acceptable.
Was this helpful? Yes
Dec 28,2016
Minithumbup
By:
Dec 28,2016
1 people found
this helpful
We decided to go with Portico to sell our flat after a valuation by Stuart. During which we found Stuart to be enthusiastic, personable and trustworthy. It was Stuart as an individual and not the valuation itself or company reputation which led us to choose Portico. We then had the opportunity to meet Asha and Stuart P and show them around the flat, as they would be conducting viewings which we found very useful and reassuring. We also found both of them to be friendly and knowledgeable. We were...
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Comment on agent fees
Resonable
Was this helpful? Yes
Dec 28,2016
Minithumbup
By:
Dec 28,2016
0 people found
this helpful
The process was easy to follow and took a little time. Everything mostly online. The staff is helpful. Hope will stay the same! Thank you...
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Was this helpful? Yes
Dec 23,2016
Minithumbup
By:
Dec 23,2016
0 people found
this helpful
I've been extremely happy with the Portico service. Luke and Jake have been great ambassadors for the company and the service they provided was friendly, professional, accurate, effective and timely....
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Comment on agent fees
Great value
Was this helpful? Yes
Dec 20,2016
Minithumbdown
By:
Dec 20,2016
9 people found
this helpful
A terrible experience. After our agency changed without us being told, any maintainance issue, small or large has been completely ignored. Emails ignored, promises made on the phone never fulfilled. The level of incompetence is amazing. We have been without a washing machine for over a week with no idea of when the issue will be fixed, we have no idea when our lease will end and we have not been able to confirm if our landlord even resides in the UK. I have never had such bad service in my l...
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Comment on agent fees
For no return at all, the fees are ridiculous
Was this helpful? Yes
Dec 19,2016
Minithumbup
By:
Dec 19,2016
0 people found
this helpful
Stress-free purchase through Portico - Christina was particularly helpful, easy to contact and quick to respond to any enquiries. Christina was my main point of contact within Portico during my property search and understood my requirements which as a result lead me to this home. She was extremely knowledgeable about the property and I would certainly look to use her again in the future....
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Comment on agent fees
N/a
Was this helpful? Yes
Dec 18,2016
Minithumbup
By:
Dec 18,2016
0 people found
this helpful
Jake was great throughout our purchase. Updated us regularly on the progress over the months and was always looking out for our best interests. Thank you!...
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Was this helpful? Yes
Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
this helpful
Ivett has been so helpful and kind every time I called her to find out about the property. She is well communicated and self motived person who I can recommend to anyone . Serkan...
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Comment on agent fees
Agents fees are ok
Was this helpful? Yes
Dec 11,2016
Minithumbup
By:
Dec 11,2016
0 people found
this helpful
Portico in Clapham sold my Stockwell flat for me during the summer of 2016. Luke Parle, Christina Picard and Jake Fahey did an excellent job and I have no complaints. They were very professional and went the extra mile to secure the sale. In particular, they kept all parties informed at each stage of what was going on -- so important. Thank you, Luke, Christina and Jake...
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Comment on agent fees
Average
Was this helpful? Yes
Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
this helpful
Jake was very helpful and responsive to any queries we had. The sale went through seamlessly thanks to his efficienct handling of the process. Many thanks to Jake and to Portico....
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Was this helpful? Yes
Dec 07,2016
Minithumbup
By:
Dec 07,2016
1 people found
this helpful
Stuart was very helpful throughout our sale process. He remained positive and informative during each stage in the process and acted as a useful middle man in ensuring clear communication between all parties involved....
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Comment on agent fees
Fees appear commensurate with the work performed.
Was this helpful? Yes
Dec 06,2016
Minithumbup
By:
Dec 06,2016
0 people found
this helpful
Andrew was great at following up and was very clear in all his communications with me. I had a few issues with my old tenants about the date they were vacating the property and Andrew handled this in a positive and professional way. I would certainly use him and Portico again....
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Comment on agent fees
Market Rates.
Was this helpful? Yes

NAEA ARLA TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
149 4 231 54 159 0 114 1 26 7

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 12:02 PM 02/02/2016 by Luke Parle

Complaints Procedure

No procedure set.
Last updated at 12:02 PM 02/02/2016 by Luke Parle

Firm rankings



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