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Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales packag
Read full description...Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.

We also offer a premium Airbnb management service, and a cost-effective Handyman service.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance

If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!

Click here if you'd like to find out how much your property is currently worth in 60 seconds!

We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
Portico

Website not available

Properties for Sale
Properties to Rent

“ Couldn't be happier... ”

May 12,2018
Minithumbup
Luke Parle
By: 'Meg S'
May 12,2018
0 people found
this helpful
Working with Luke was an absolute pleasure. Our sale was very long and complicated and although I know Luke's primary interest/ focus was with the potential buyers, it didn't feel that way. I felt like he always had our backs and our best ...
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Comment on agent fees
Fair / good
Was this helpful? Yes

“ Very helpful,... ”

May 12,2018
Minithumbup
By: 'Pete'
May 12,2018
0 people found
this helpful
Mark was highly professional and helpful throughout my first house purchase. He never put my under undue pressure and both him and Spencer were considerate and informative throughout. The bottle of champers and a few other house warming gifts were a nice touch as well. ...
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Was this helpful? Yes

“ Prompt response and replies... ”

May 11,2018
Minithumbup
becky kear
By: 'Maxine'
May 11,2018
0 people found
this helpful
Becky Keats has been a pleasure to deal with, very polite and looks at both sides points of view! Courteous at all times....
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Comment on agent fees
Appear to be in line with other agents
Was this helpful? Yes

“ SOLD!!! What more can I say!?!?... ”

May 11,2018
Minithumbup
Mark Sivell
Michelle Ford
By: 'Ms Finney'
May 11,2018
0 people found
this helpful
I selected 3 agents to view my property......I chose Portico to sell my property because Spencer Ferguson was extremely honest with me but also listened to what I had to say. I felt he was not the typical salesman and I did not fell intimidated. ...
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Comment on agent fees
I was very happy. I was offered a higher fee if they sold at a higher price which I felt was positive. They definately tried to get me the best price.
Was this helpful? Yes

“ Terrible service... ”

May 09,2018
Minithumbdown
By: 'Celine'
May 09,2018
0 people found
this helpful
I rent a property managed by Portico and since they took over, the service we've received has been the worst I'd ever experienced before. It's diffult to get in atouch with them - I prefer emails since I like to have everything ...
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Comment on agent fees
Very bad
Was this helpful? Yes
By: Alexia Christodoulou
May 09, 2018
View all comments (1)
Dear Celine, I am very sorry to hear of your dissatisfaction with our services. I would like to discuss your complaint with you over the phone or email if you prefer. Could you kindly forward me your contact details on a.christodoulou@portico.com . Kind regards, Alexia Christodoulou ...

“ Pleasantly surprising... ”

May 08,2018
Minithumbup
Luke Parle
Harry Plumb
By: 'Simon B'
May 08,2018
0 people found
this helpful
Some estate agents spin you a line and then don't deliver. Luke and Harry were a pleasant surprise, by contrast: pleasant, prompt and efficient....
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Comment on agent fees
Fine
Was this helpful? Yes

“ Great service... ”

Apr 30,2018
Minithumbup
Sean Hewitt
By: 'John'
Apr 30,2018
0 people found
this helpful
Really impressed with the work done by the guys at Portico. Very efficient. My property was rented within a week....
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Was this helpful? Yes

“ Absolutely horrific... ”

Apr 30,2018
Minithumbdown
Alexia Christodoulou
By: 'Ola'
Apr 30,2018
4 people found
this helpful
I have been renting in London for nearly 10 years and have never ever came across such awful and appalling service from any estate agent. Their fees were almost as high as the monthly rent we pay! They take ages to respond to messages and to ...
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Was this helpful? Yes

“ Shambolic, incompetent service for tenants... ”

Apr 29,2018
Minithumbdown
By: 'Katerina'
Apr 29,2018
0 people found
this helpful
Since Portico took over the property we've been renting for years, it's been an absolute nightmare. Emergency repairs take weeks to complete. Non-emergency repairs are never completed. They exploit their tenants and charge them extortionate fees (£180) each year just for kindly allowing them ...
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Comment on agent fees
Very bad
Was this helpful? Yes

“ Deposit still not returned 8 weeks after check out, calls & emails ignored...... ”

Apr 29,2018
Minithumbdown
By: 'lspringett'
Apr 29,2018
2 people found
this helpful
We are amazed and extremely disappointed in how terribly Portico has handled the check out of our property. We are still awaiting our deposit 40 days after our check out, they have ignored our calls and emails for the past month and we have had to ...
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Comment on agent fees
-
Was this helpful? Yes

“ Kaleigh Nevin - Property Manager... ”

Apr 26,2018
Minithumbup
By: 'Greg L'
Apr 26,2018
0 people found
this helpful
This review is based on the experience received and customer service delivered by Kaleigh Nevin at the Kentish Town Branch. We've been with Portico since Aug 2017 and have gone through 4 different property managers (mostly due to staff leaving) but when Kaleigh told us she ...
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Comment on agent fees
n/a
Was this helpful? Yes

“ Excellent service... ”

Apr 24,2018
Minithumbup
Gokhan Akbas
By: 'Emanuel'
Apr 24,2018
0 people found
this helpful
It was a pleasure work with portico Certainly use them in the future Many thanks to Gokhan and to is incredible service Excelente service provided...
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Was this helpful? Yes

“ House renting made easy... ”

Apr 20,2018
Minithumbup
Molly Derbyshire
By: 'Lidija'
Apr 20,2018
0 people found
this helpful
I would highly recommend Molly and Portico agency to everybody. Molly was extremely helpful, she made the renting process very easy, answered all my questions on a timely basis (I just moved to UK and renting process in London was new for me). I saw ...
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Was this helpful? Yes

“ Excellent service from Alexia Christodoulou... ”

Apr 17,2018
Minithumbup
Alexia Christodoulou
By: 'Caroline S'
Apr 17,2018
1 people found
this helpful
Dear Sir / Madam, May I say how impressed I am with the service of Alexia Christodoulou. On 2 occasions, I have faced issues in my flat. On both occasions, she responded very swiftly, was extremely cooperative and personable - which makes the whole experience so much ...
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Was this helpful? Yes

“ Tenant's worst nightmare... ”

Apr 16,2018
Minithumbup
By: 'J.D.'
Apr 16,2018
1 people found
this helpful
We've been dealing with them as tenants for a few years now, and and I've never come across such an incompetent, unreasonable and frankly useless agency. Repairs take ages to complete, or are not done at all (it's been a year now ...
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Comment on agent fees
Bad
Was this helpful? Yes

“ Please learn from my mistake!... ”

Apr 14,2018
Minithumbdown
By: 'Ella'
Apr 14,2018
3 people found
this helpful
Based on my experience of renting from Portico, a Portico managed property, for a year between selling and buying flats, I will never again have any dealings with this company. I will not sell my flat through them when the time comes, I will not ...
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Comment on agent fees
Extortionate given the standard
Was this helpful? Yes

“ Worst Estate agents ever... ”

Apr 09,2018
Minithumbdown
By: 'Emma'
Apr 09,2018
3 people found
this helpful
I have never rented through an agency before in London and after this experience never will again. Since leaving the property over 2 months ago, we are still to receive our deposit, even though the landlord has confirmed that he is happy for this to be ...
read full review
Comment on agent fees
Agent's fee's are ridiculous for the incompetency of the company.
Was this helpful? Yes
By: Helen
Apr 19, 2018
View all comments (1)
We are currently fighting the same battle. It has been 2 months since we've moved out and they have FINALLY responded to our many emails + phone calls and us managing to get in touch with our landlady (she said there was no problem and didn't know why they hadn't given the money back). And are now wanting a petty amount for a handyman to replace two lightbulbs. They are so unprofessional and liars! ...

“ Worst Estate agent I have dealt with ever... ”

Apr 05,2018
Minithumbdown
By: 'Gina'
Apr 05,2018
3 people found
this helpful
I have rented in London for the last 13 years and dealing with Portico has been by far the worst estate agent experience I have had ever. I honestly would go as far as to say they are hopeless. They are slow to respond to mails, ...
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Was this helpful? Yes

“ Excellent, professional, dedicated service... ”

Mar 29,2018
Minithumbup
Daniel Cantle
By: 'Frances'
Mar 29,2018
0 people found
this helpful
This was our first experience selling property and we couldn't have asked for anyone better in supporting us through the process. From day one Daniel gave us his time whenever we needed it, he never seemed in a rush to finish phone conversations and ...
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Comment on agent fees
Good - worth every penny
Was this helpful? Yes

“ Awful... ”

Mar 29,2018
Minithumbdown
Nathan Read
Angelica Wong-Diffa
By: 'Claire'
Mar 29,2018
2 people found
this helpful
I've been with Bushalls/Portico for almost 10 years. In the last 2 it's been awful. I am busy and travel so I need someone to take away any hassles. As a landlord I've delegated authority to Portico and when an issue has been ...
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Comment on agent fees
I was a loyal customer of nearly 10 years so have not compared. My issue is with service.
Was this helpful? Yes

“ Excellent Letting Team... ”

Mar 26,2018
Minithumbup
Andrew Murphy
By: 'Customer of Portico'
Mar 26,2018
0 people found
this helpful
Andrew and the team are responsive and attentive. I always feel well looked after and I trust them. I would highly recommend the Portico Clapham team....
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Was this helpful? Yes

“ Worst agents I've experienced... ”

Mar 21,2018
Minithumbdown
Rosie
By: 'Rosie'
Mar 21,2018
2 people found
this helpful
They have never been of help with any issues we have had including our boiler breaking. Calls not returned and emails not answered. We have had to resort to go straight to the landlord with problems despite it being a managed property. The flat had ...
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Was this helpful? Yes

“ Professional... ”

Mar 16,2018
Minithumbup
Ivett Karman
By: 'Anna Lehman'
Mar 16,2018
0 people found
this helpful
I was looking to rent for a while when I sent a request for a great studio. Ivett from Portico called me straight away and arranged a viewing quickly. From start to end the process was easy and although fee's are not low they ...
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Was this helpful? Yes

“ Superb service.... ”

Mar 16,2018
Minithumbup
Andrew Murphy
By: 'Emma Benney'
Mar 16,2018
0 people found
this helpful
Andy makes the whole rental experience a breeze. It's doesn't end when you have found a tenant. He goes above and beyond to assist whenever you need it. His knowledge of the industry is excellent and you can see the effect that has ...
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Comment on agent fees
Execeptionally competitive
Was this helpful? Yes

“ Very helpful and good service... ”

Mar 16,2018
Minithumbup
Mikeala Osborn
Matt Cole
By: 'Alan'
Mar 16,2018
0 people found
this helpful
I have very much appreciated the service from Mikeala (and indeed Matt Cole) who (so far!) have made very easy and smooth the process of advertising my mother's flat, showing prospective tenants around, agreeing terms with me relating to their services, recommending contractors to ...
read full review
Comment on agent fees
Market standard and reasonable in their approach to agreeing the fees
Was this helpful? Yes
Mar 15,2018
Minithumbup
Ivett Karman
By: 'Carri Taylor'
Mar 15,2018
0 people found
this helpful
Portico team is very well trained. From the phone call, during the viewing until we signed up for the flat all went very smoothly, the property is just what we wanted and the reference process was easy and clear. Fee's are a bit high ...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 15,2018
Minithumbup
Ivett Karman
By: 'Jade Voss'
Mar 15,2018
0 people found
this helpful
I had a pretty good experience renting with Portico. The paralegal team as well as the negotiator, Ivett was very professional and friendly. We renewed our contract since we move in so we are happy Portico tenants sinse last year January....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 15,2018
Minithumbup
Andrew Murphy
By: 'Al'
Mar 15,2018
0 people found
this helpful
I have been impressed by Portico every step of the way. Andrew was our initial contact and he was friendly, professional and trustworthy. The process of finding tenants was smooth and transparent from start to finish. Now that it is let, my property is well ...
read full review
Was this helpful? Yes
Mar 08,2018
Minithumbdown
By: 'Anon'
Mar 08,2018
2 people found
this helpful
Portico are definitely not the tenant's friend. They are taking advantage of a very difficult rental market for tenants by charging extortionate fees for nothing, demanding that long standing tenants sign up to inflexible agreements and claiming they're working in the landlord's ...
read full review
Comment on agent fees
Fees are a joke. We've lived in the same flat for 10 years and as soon as Portico took over the management they tried to charge us £180 for a new piece of paper.
Was this helpful? Yes
By: James Baker
Mar 09, 2018
View all comments (1)
Agreed. Portico may perform well for landlords and buyers but have no regard for tenants, mainly down to greed. ...
Mar 06,2018
Minithumbup
Charlotte Bailey
By: 'SLR'
Mar 06,2018
0 people found
this helpful
We bought our house through Portico. The seller was not an individual and used a corporate legal firm, which made the whole process hard, faceless and somewhat brutal. Charlotte on the other hand, gave the whole transaction humanity. She was kind, helpful and always tried ...
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Comment on agent fees
N/A
Was this helpful? Yes

NAEA ARLA TDS SAGEagent My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
589 13 939 111 460 4 396 3 66 17

Agent Fees

No fees set.
Last updated at 9:34 AM 06/11/2017 by allAgents

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Keith Cross (Operations Director) at keith.cross@spencersproperty.co.uk or telephone 020 7729 5222
Last updated at 9:34 AM 06/11/2017 by allAgents

Awards won by Portico

Individual Branch Awards

London, W3

London, SW4

Chigwell, IG7

London, N1

London, WC1A

London, SW16

London, W6

London, NW1

Woodford Green, IG8

London, E10

London, SW6

London, N5


Firm Widgets

My widgets

Acton Branch
137 High Street, London W3 6LY
(99)
Battersea
129 Northcote Road, London SW11 6PS
(49)
Bethnal Green
471 Bethnal Green Road, London E2 9QH
(128)
show all branches (19)
Bloomsbury
26 Museum Street, London WC1A 1JU
(62)
Camden
3 Parkway, London NW1 7PG
(65)
Chigwell
Bank House, 22 Brook Parade, High Road, Chigwell IG7 6PF
(65)
Clapham
5 Clapham Common South Side, London SW4 7AA
(240)
Dulwich Branch
94 Lordship Lane, London SE22 8HF
(66)
Forest Gate
70 Woodgrange Road, London E7 0EN
(155)
Fulham Branch
843 Fulham Road, London SW6 5HJ
(56)
Hammersmith Branch
178 King Street, London W6 0RA
(82)
Highbury
102 Highbury Park, London N5 2XE
(27)
Ilford
207 Cranbrook Road, Ilford IG1 4TD
(232)
Islington
1 Theberton Street, London N1 0QY
(68)
Kentish Town
20 Kentish Town Rd, London NW1 9NX
(11)
Leyton
252 High Road, London E10 5PW
(296)
Walthamstow Central
163/165 Hoe Street, London E17 3AL
(400)
West Hampstead
322 West End Lane, London NW6 1LN
(27)
Woodford & Loughton
461 High Road, Woodford Green IG8 0XE
(410)


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