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Portico - the new name of Edmund Cude & Bushells Group - is a leading London estate agent with a difference.
We're approachable, we listen to our customers and we go the extra mile. Our team is w
Read full description...Portico - the new name of Edmund Cude & Bushells Group - is a leading London estate agent with a difference.
We're approachable, we listen to our customers and we go the extra mile. Our team is well educated and we take a knowledge-driven approach to property, delivering advice in a friendly and consultative way.

Most importantly, we're focused on delivering an outcome that is in the long-term best interests of our clients.

We've just launched a new set of packages which go to the heart of what our clients have told us they need. So for example, our cost effective property management service includes a rental guarantee as standard. And our new flagship product offers a uniquely personal service that takes all the hassle out of being a landlord. This personal service is supported by an in-house, local Property Concierge: an expert property manager who will proactively manage our client's property as if it were their own.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS. But we also have a team of in-house tradesmen, to make sure we can offer our sales and lettings clients the best possible standards of property maintenance.

Our longer opening hours are there for your convenience. Pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays.
 


Properties for sale
Properties for rent
Aug 24,2016
Minithumbdown
By:
Aug 24,2016
0 people found
this helpful
I am a current tenant who is having a very difficult time with the property management, the service is below the zero, i never expected there are people who has no mercy, i emailed them on Saturday that i have no water on my bathroom as the tap is something wrong with it. i waited Monday noone got back to me so on the late afternoon i kept calling but they never pick up the phone, i left voice mail and never got a call back. Tuesday i called the Kings street branch as they rent me the place, i...
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Aug 22,2016
Minithumbup
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Aug 22,2016
0 people found
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Josie makes every day dramas less dramatic - locked keys, leaks & floods, electrics, safety checks and so much more. She is that one special person who replies to your email within hours, and offers the solution in a kind and professional manner. 5 stars employee!...
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Aug 15,2016
Minithumbup
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Aug 15,2016
0 people found
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The key thing in a client / estate agency relationship is trust. At every stage I felt Luke was completely honest and worked with integrity, which is often a rare trait in this industry! He ensured we got my house on the market very quickly, was flexible in making changes to the brochure based on my feedback, and helped us to get an offer for full asking price within a week. There were a few hiccups along the way (I wouldn't recommend being in the middle of a chain to anyone) but Luke and his te...
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Comment on agent fees
I felt I got a fair deal and would certainly use Portico again.
Was this helpful? Yes
Aug 10,2016
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Aug 10,2016
0 people found
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Whilst the process of securing our rented flat with Portico was very smooth and efficient, the service since then has been appalling. We never expect to hear back from them until several times chasing via email or phone. The process of renewing our contract has been abysmal, with the staff member in question failing to respond to multiple emails, putting pressure on us to conform to deadlines when he does respond and then failing to respond for weeks at a time when it is not urgent for him....
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Aug 10,2016
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Aug 10,2016
0 people found
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My rental renewal was carried out efficently and with minimum fuss. Having pro-actively actioned a visit to the property a report was provided and from that point on the process proceeded efficiently....
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Comment on agent fees
In line with the market
Was this helpful? Yes
Aug 10,2016
Minithumbdown
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Aug 10,2016
1 people found
this helpful
Whilst the process of securing our rented flat with Portico was very smooth and efficient, the service since then has been appalling. We never expect to hear back from them until several times chasing via email or phone. The process of renewing our contract has been abysmal, with the staff member in question failing to respond to multiple emails, putting pressure on us to conform to deadlines when he does respond and then failing to respond for weeks at a time when it is not urgent for him....
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Jul 22,2016
Minithumbup
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Jul 22,2016
0 people found
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Tembi has been very efficient at sorting out my contract renewals. The information provided was clear and in good time so I could make a decision on what to do next without being rushed....
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Comment on agent fees
I feel I get a fair service for the fees.
Was this helpful? Yes
Jul 19,2016
Minithumbup
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Jul 19,2016
0 people found
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Josie is a great property manager. Responsive, responsible, pleasant and reactive. I would let again with Portico because of her....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 12,2016
Minithumbdown
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Jul 12,2016
1 people found
this helpful
Agent was very pleasant and amenable, but only out to serve the landlord. Squeezed every drop of money out of us that they could, only responded quickly when it was to chase for money. As a PROTOCOL they do not share a copy of the contract they wish you to sign with you before you send over either the original extortionate holding deposit, or the admin fees and main deposit. As a protocol they also do not return the holding deposit if they choose to pull out or reject you as a tenant. They deman...
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Jul 08,2016
Minithumbup
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Jul 08,2016
0 people found
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I have lived in rented accommodation in London for 6 years, and Josie is the best Property Manager I have ever had. Responsive, considerate, professional and charming....
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Jun 28,2016
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Jun 28,2016
0 people found
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We generally had a really positive experience renting a property through Portico - the letting agents were friendly, professional and amenable to our needs during our property search. Contact was always prompt and help was always at hand when we needed it. The only slight difficulties we had was with sorting our guarantors - I would advice potential tenants just to be aware that guarantors must be on quite a high salary to cover you and that income from pensions generally isn't considered. The ...
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Jun 17,2016
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Jun 17,2016
1 people found
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Further to the comments written by other reviewers I have to echo the sentiments regarding Portico's check-out and inventory procedures. Despite handing over our property to us with a moth infestation problem and a broken pot ground into the carpet where the bedroom carpet was crawling with insects Portico refuse to accept that the property was anything other than professionally cleaned. Upon check-out the inventory company reported that a table top and behind a kitchen cupboard door were 'dusty...
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Jun 16,2016
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Jun 16,2016
0 people found
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Josie is the best property manager I have had in 10 years. Her organisation and response time were impeccable. We highly recommend her....
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Jun 10,2016
Minithumbdown
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Jun 10,2016
1 people found
this helpful
Portico is the most useless and unhelpful ever! They tricky and are simply trying to take advantage of their tenants. Money is all they are about! Customer service below zero. Their Legal team is very rude!...
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By: Medleen Brereton
Jun 21, 2016
Hello Ela, I'm really sorry to hear you are disappointed with Portico's service. We usually pride ourselves on being helpful and approachable so I would like to look into this as soon as possible. It would be great if you could tell me the best time to call so we can discuss your concerns. Kind Regards, Medleen....
Jun 06,2016
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Jun 06,2016
0 people found
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Luke Parle pitched the sale price of my appartment very accurately and I achieved the asking price. I have dealt with quite a few Estate Agents in the past but by selling with Portico, Luke and his team have done an excellent job. Offering realistic commission rates and regular updates on the sale of my appartment I felt confident that I had made the right decision to sell with Portico....
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Comment on agent fees
The team at Portico worked hard to sell my appartment and was not at all dissatisfied with the charges. Everything was explained to me when I met Luke Parle so I have no complaints about the fees.
Was this helpful? Yes
Jun 01,2016
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Jun 01,2016
1 people found
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Unfortunately I'm going to have to give only 1 star to this agency, as the promising beginning did not end up in a very warm welcome to my new home. No professional cleaning had been done, the heating had been left on for days (no communication about my moving date), no instructions to turn it off/use the electricity system, and although not so important, no welcome pack either. Portico advertises this as being one of the benefits of using them. For the cost of money they seem to be hard to ge...
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Comment on agent fees
Too expensive for the service.
Was this helpful? Yes
Jun 01,2016
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Jun 01,2016
0 people found
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Erol did a great job re-negotiating the lease to an existing tenant - he really understood the sensitivity of the process....
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Comment on agent fees
Acceptable
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May 18,2016
Minithumbup
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May 18,2016
0 people found
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We are French, it's our first time in London, so it's really helpful to work with Josie. She is always involved and reactive when we need advice or help from her....
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May 12,2016
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May 12,2016
0 people found
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Adam worked hard to find the best tenants.He kept me well informed throughout the vetting process and showed interest and professionalism in his his work....
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Comment on agent fees
Industry standard fees.
Was this helpful? Yes
May 11,2016
Minithumbup
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May 11,2016
0 people found
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Josie's arrangements for my recent change of tenancy have been well managed which has been conducted to my complete satisfaction and that of the tenants also as far as I am aware. Accounting information also has been timely and in good order....
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Comment on agent fees
No change from previous years.
Was this helpful? Yes
May 09,2016
Minithumbup
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May 09,2016
0 people found
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The service I've experienced at Portico has been exceptional. Daniella initially assisted me with a viewing for a property in the same area and during our conversation she also found another property within walking distance which suited my requirements. I ended up making an offer for the property she suggested and she has offered fantastic service throughout the entire process. She's also kept in contact after I have moved in to make sure there were no issues. Josie is the property manager for...
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Was this helpful? Yes
May 06,2016
Minithumbup
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May 06,2016
0 people found
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Since Josie has taken over as property manager I feel I have had the best service to date from Portico. The thing I like best is her timeliness in responding to my queries, especially when I needed to arrange some remortgaging / documentation provision / surveying of property at short notice. I don't think there was a single occasion I didn't have a response same day or early next. Best property manager so far, keep it up....
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Comment on agent fees
Now Josie is managing my property I feel I am now getting better value for money.
Was this helpful? Yes
May 06,2016
Minithumbup
By:
May 06,2016
0 people found
this helpful
It really is a pleasure to work with Josie. Her efficiency, extremely clear answers and kind manners are much appreciated....
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Comment on agent fees
They are ok
Was this helpful? Yes
May 06,2016
Minithumbup
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May 06,2016
0 people found
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Friendly and accommodating. Essentials are occasionally forgotten or not checked on e.g. the tenant not paying service charge which we were then billed for. This had never occurred before. An apology for this would have been a start at easing our annoyance Would probably recommend her...
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Comment on agent fees
management fees are not value for money. excessive for the service we get. The visit/s to review the property should be part of the management fee and not an extra £6o/£65. The fee for finding a tenant and doing the references check is acceptable
Was this helpful? Yes
May 05,2016
Minithumbup
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May 05,2016
0 people found
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Josie has a very friendly manner is proactive and resolves issues quickly. She keeps you updates and has excellent communication....
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Comment on agent fees
Good
Was this helpful? Yes
May 04,2016
Minithumbup
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May 04,2016
0 people found
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This was my first experience going through an estate agent to rent a flat but the entire process was smooth and efficient from start to finish. I was out of the country for half of the process but Mckenzie made sure to keep both of us informed with any progress and ensured I could still sign the agreement while I was away. All questions we had were answered almost immediately and concerns were adressed quickly as well. Mckenzie was both professional and friendly from beginning to end and I'd def...
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Was this helpful? Yes
May 04,2016
Minithumbup
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May 04,2016
0 people found
this helpful
Josie has been exceptional! She has been contactable and a pleasure to work with all year round, particularly in times where an emergency maintenance issues arose....
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May 03,2016
Minithumbup
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May 03,2016
0 people found
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Josie has always been very helpful and quick to respond to maintenance issues at our property - always much appreciated! Thanks!...
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Was this helpful? Yes
May 03,2016
Minithumbup
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May 03,2016
0 people found
this helpful
Jake was very professional, patient and helpful throughout the whole process of viewing, negotiation, exchange and completion. Would definitely recommend Portico and Jake in particular to other prospective buyers....
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Apr 28,2016
Minithumbup
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Apr 28,2016
0 people found
this helpful
Jake was efficient, responsive and effective to any requests that we made during the process of purchasing our property. We had a tight deadline to complete the purchase and Jake worked hard to ensure that we kept to it - which we did. He has also been very helpful with redecorating etc. and those we were put in touch with have offered competitive prices....
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Comment on agent fees
N/A
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
146 4 216 45 144 0 103 1 25 6

Job vacancies

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Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

No fees set.
Created at 4:50 PM 13/05/2014. Last updated at 4:50 PM 13/05/2014 by allAgents


Complaints Procedure

No procedure available.

Firm rankings



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