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Portico - the new name of Edmund Cude & Bushells Group - is a leading London estate agent with a difference.
We're approachable, we listen to our customers and we go the extra mile. Our team is w
Read full description...Portico - the new name of Edmund Cude & Bushells Group - is a leading London estate agent with a difference.
We're approachable, we listen to our customers and we go the extra mile. Our team is well educated and we take a knowledge-driven approach to property, delivering advice in a friendly and consultative way.

Most importantly, we're focused on delivering an outcome that is in the long-term best interests of our clients.

We've just launched a new set of packages which go to the heart of what our clients have told us they need. So for example, our cost effective property management service includes a rental guarantee as standard. And our new flagship product offers a uniquely personal service that takes all the hassle out of being a landlord. This personal service is supported by an in-house, local Property Concierge: an expert property manager who will proactively manage our client's property as if it were their own.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS. But we also have a team of in-house tradesmen, to make sure we can offer our sales and lettings clients the best possible standards of property maintenance.

Our longer opening hours are there for your convenience. Pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays.
Properties for sale
Properties for rent
Apr 21,2017
Minithumbup
Sian Merrilees
Marianna Protopapas
By:
Apr 21,2017
0 people found
this helpful
We found all communication with Sian and Marianna to be friendly and helpful. Both have gone above and beyond and have been happy to help in any capacity. In addition, all paperwork, and steps towards beginning our tenancy were well laid out, easy to interpret and understandable, which has been great and a real positive....
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Was this helpful? Yes
Apr 18,2017
Minithumbup
Luke Parle
By:
Apr 18,2017
0 people found
this helpful
Luke works very well with clients. He is trustworthy, very helpful and alway friendly. Furthermore, he dealt with challenging issues with patience....
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Was this helpful? Yes
Apr 12,2017
Minithumbup
Ivett Karman
By:
Apr 12,2017
0 people found
this helpful
Ivett has been an absolute pleasure to work with! She was very responsive and helpful in different matters. She really went the 'extra mile' and made sure the apartment was in an excellent condition when I moved in. I can only recommend her and would definitely hire her for my next move as well! Thanks, Ivett....
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Comment on agent fees
Fees were absolutely reasonable
Was this helpful? Yes
Mar 29,2017
Minithumbup
Luke Parle
Jake Fahey
By:
Mar 29,2017
0 people found
this helpful
Excellent experience from the very start of booking the valuation appointment, right through to the end of the sale. Luke was friendly, professional, helpful and not at all pushy or 'salesy' when he came to do the valuation. Him and Jake secured a lot of viewings in a very short period of time and were easy to deal with on the bookings. Luke gave good advice throughout the process and I was very pleased with the ultimate sale price. Luke has stayed in touch throughout the process and has always ...
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Comment on agent fees
A bit more than other agencies' fees but they told me that was due to them providing a better quality of service, and from my experience of estate agents, I would agree that they do!
Was this helpful? Yes
Mar 28,2017
Minithumbup
By:
Mar 28,2017
0 people found
this helpful
Last rental property after twenty years navigating the pitfalls of lazy landlords and estate agents only interested in minimum effort for maximum income. Joseph was the individual managing our flat and whilst we had our challenges with the landlord Joesph has been the most professional and most effective estate agent I've ever dealt with. Credit to him....
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Mar 28,2017
Minithumbup
Sian Merrilees
By:
Mar 28,2017
0 people found
this helpful
Sian has been amazing during the process of renting our flat. Always super helpful and quick to answer any questions we've had and has made the whole process very stress free....
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Was this helpful? Yes
Mar 27,2017
Minithumbup
Marianna Protopapas
Sian Merrilees
By:
Mar 27,2017
0 people found
this helpful
Agents were really helpful in my property search and always available at the other end of the phone or email if I had any questions. Paperwork was handled efficiently everything sorted in a matter of weeks - Thank you!...
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Was this helpful? Yes
Mar 24,2017
Minithumbup
Adam Wood
By:
Mar 24,2017
1 people found
this helpful
It has been an absolute pleasure working with Adam. He was responsive, helpful, and generally a pleasant person to work with. While there were a few unexpected situations that arose during our moving process, Adam always approached the issues with a problem-solving and collaborative mindset, versus being critical or defensive. We are really grateful for his support and trust that others will continue to benefit from his high quality and attentive service in the future....
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Was this helpful? Yes
Mar 24,2017
Minithumbup
Camille McQueen
By:
Mar 24,2017
0 people found
this helpful
Camille has been brilliant over the years we have had dealings with her as our renewals coordinator. She is always well in advance when informing us and our tenants about the contract renewal and certificates etc. She readily amends details as requested and keeps us all in the loop. She sees the job through to its conclusion. It is always a pleasure to deal with this very pleasant lady. She is a credit to the firm!...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Mar 23,2017
Minithumbup
Daniel Cantle
By:
Mar 23,2017
0 people found
this helpful
Daniel was fantastic! We were first time buyers and did not know much about the process of buying a property but Daniel helped us through every step of the way. He was proactive and an absolute pleasure to work with. My partner and I would definitely recommend his services to anyone. Well done Daniel!...
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Was this helpful? Yes
Mar 21,2017
Minithumbup
Christina Picard
By:
Mar 21,2017
0 people found
this helpful
Throughout the process of purchasing our property, Christina was incredibly reliable, knowledgeable and efficient. We had a very tight time frame in which to complete and she was on top of the situation at all times. Nothing was too much trouble, always happy to go the extra mile....
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 20,2017
Minithumbup
By:
Mar 20,2017
0 people found
this helpful
I find MR JOSEF WHITE very helpful , very quick and on top of issues. thank you.he been helpful .he keeps up to date. he sorts your issues....
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Was this helpful? Yes
Mar 10,2017
Minithumbdown
By:
Mar 10,2017
5 people found
this helpful
No customer service on a Friday. Rude/ won't let you talk/ won't reply to your emails. I think she should try a bit harder with clients - not saying the client is always right but Helene being rude and frustrated for no real reason when I should be annoyed for not getting my money back. Unacceptable. Happy to take your money but again, no one is dealing with anything when you need support....
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Was this helpful? Yes
Mar 07,2017
Minithumbup
Daniel Cantle
By:
Mar 07,2017
1 people found
this helpful
Daniel has been outstanding in helping us to buy a flat - particularly with the owner overseas. He has been extremely professional, helped to solve many issues, always been prompt and available, and acted with the highest degree of integrity with seller/buyer/solicitors. I have bought and sold many properties over the years -Daniel is a credit to the Estate Agency industry which sometimes gets a bad name! Daniel and Portico are highly recommend....
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Was this helpful? Yes
Mar 06,2017
Minithumbup
Daniel Cantle
By:
Mar 06,2017
1 people found
this helpful
Daniel has been an absolute pleasure to work with. From our first meeting he gave excellent advice, kept me informed and was always upbeat and positive. There were difficulties with the sale of my property, not least the fact that I was living in Europe, but Daniel always came to me with solutions rather than problems. I shall always remember his hard work for me with gratitude and would heartily recommend him and his team....
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Comment on agent fees
Agreed beforehand and acceptable.
Was this helpful? Yes
Mar 06,2017
Minithumbup
Daniel Cantle
By:
Mar 06,2017
1 people found
this helpful
From the first meeting where we met Daniel, his professionalism, enthusiasm and knowledge of the market was outstanding. Throughout the process he was always available, provided regular updates and was able to give advice which was invaluable. We were really pleased to have chosen Portico to sell our flat and we are also happy that it managed to go to a nice couple. We would most definitely recommend Portico and in particular Daniel for any part of buying or selling a house/flat. Thanks again, A...
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Comment on agent fees
The fees seemed very competitive and with the service we received we have no issues at all
Was this helpful? Yes
Feb 28,2017
Minithumbup
Sian Merrilees
By:
Feb 28,2017
0 people found
this helpful
We had a pleasant experience looking for a one bed property via Portico. Sian Merrilees was our key contact person and helped us navigate through the process, as we were first time renters, and not familiar with the different elements involved in the offer or contract finalisation progress. She was a great help, always providing a helpful response to all our queries and taking time to explain the details and legal terms we came across. This definitely helped me feel more comfortable about the wh...
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Feb 14,2017
Minithumbup
Daniel Cantle
By:
Feb 14,2017
0 people found
this helpful
I can not fault Daniel in any way. Incredibly professional from start to finish and was available any time I needed to talk about anything. A stressful experience made much easier because of Daniels knowledge and high level of care....
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Comment on agent fees
No problem because of the level of work gone in to selling the house from start to finish.
Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
Thanks to Stuart Pringle, Stuart Balfre and Asha for their help selling my FLAT which went for £630K in the end. It was marketed initially for £675K which was a little high in the end as it sold for £45 less. BUT it went for what it was worth at the time I guess. Friendly and personable team and professional with it. Photography was outstanding. Well done all! Just as a side note - I did have a brief episode with another AGENT - Dexters, Acton when the property was outside ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 08,2017
Minithumbdown
By:
Feb 08,2017
0 people found
this helpful
Ivett missed our first viewing, was hard to get in touch with and often provided incorrect information. Process was over complicated and not well communicated...
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Feb 01,2017
Minithumbdown
By:
Feb 01,2017
9 people found
this helpful
Few thing in life has been as difficult as dealing with this agency, and this is coming from someone who has dealt with the worst imaginable bureaucratic agencies in even third world countries. DO NOT RENT FROM PORTICO IF YOU WANT TO BE ABLE TO TRUST YOUR AGENCY OR VALUE SERVICE. The only reason for me waiting this long to submit a review has been of pure fear to not get my deposit back in full – which should be a completely unjustified fear to begin with considering I've alwa...
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Was this helpful? Yes
Jan 31,2017
Minithumbup
By:
Jan 31,2017
0 people found
this helpful
I worked with Tiegan (with help from Wayne). Both were very responsive, professional, and helpful when it came to answering my questions....
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Comment on agent fees
I'm not familiar with what the normal cost for Agent's fees are.
Was this helpful? Yes
Jan 31,2017
Minithumbup
Adam Wood
By:
Jan 31,2017
1 people found
this helpful
In summary, Adam is excellent. We had a complex moving situation (we were selling a flat which took longer than expected) and so we ended up viewing a fair number of flats with Adam. He's a very polite & professional guy and was a pleasure to meet. He went the extra yard to accommodate us despite our frustrating home move and did it with a smile! Top guy!...
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Comment on agent fees
Reasonable and well deserved. I think there's enough customer service to warrant the fees and I'm happy to pay.
Was this helpful? Yes
Jan 30,2017
Minithumbup
Lucy Adamson
By:
Jan 30,2017
0 people found
this helpful
Hi , Lucy was outstanding in this difficult sale . she was professional , dedicated and nothing was to much trouble for her . highly recommend...
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Was this helpful? Yes
Jan 30,2017
Minithumbup
Adam Wood
By:
Jan 30,2017
1 people found
this helpful
My friend and I recently rented a whole property. Adam customer service was excellent. He is very prepared, professional and polite, as well as incredibly helpful. He made sure to guide us throughout the whole process and was there for any question/issue we had, including suggesting alternatives or deal with some of the issues himself (eg when my friend was charged 30 pounds from her previous agency to get references). The whole renting process went very smooth....
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Comment on agent fees
We didn't pay any fees
Was this helpful? Yes
Jan 30,2017
Minithumbup
Adam Wood
By:
Jan 30,2017
1 people found
this helpful
We had a positive experience with Portico, and would certainly recommend them as an agent. Adam was efficient and helpful, and we're very happy with the flat. The paralegal team were a little difficult when minor technical difficulties arose with some paperwork, but the agency was flexible enough to handle this, and we moved in on time....
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Comment on agent fees
The fees were waived in exchange for moving in early.
Was this helpful? Yes
Jan 27,2017
Minithumbup
Lucy Adamson
Daniella Yohans
By:
Jan 27,2017
0 people found
this helpful
I cannot praise the Lucy and Daniella highly enough. They were helpful, cheerful, and hardworking throughout the process. They kept me well informed at all times. They were trustworthy and straightforward. Even though market conditions were challenging, they obtained the asking price for the flat. They also kept me sane through a process that is inevitably stressful at times....
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Comment on agent fees
The service to give the flat a quick freshen up with paint and minor works was well worth the extra money. In fact this additional cost still only came in at the same price as many competitors basic service.
Was this helpful? Yes
Jan 27,2017
Minithumbup
Andrew Murphy
Flora Eshagzadeh
By:
Jan 27,2017
0 people found
this helpful
From the very beginning I've had such brilliant service and support from Andrew Murphy, and his team. He, Ivett and Flora listened very carefully to my needs and met them perfectly, letting me know how things were progressing along the way. I'll be using Portico again and will most definitely be recommending them to others....
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Was this helpful? Yes
Jan 25,2017
Minithumbup
Andrew Murphy
By:
Jan 25,2017
0 people found
this helpful
My experience with Portico Clapham so far has been excellent and I see no reason for this to change in the future. Andrew and his team have been responsive, helpful and professional throughout. He suggested a realistic initial price for my flat (other agents often try an initial high price then pressure the landlord to drop the price after no interest) and showed it to exactly the kind of clients we wanted. We got 3 offers from good candidates inside a week. The referencing on accepting an offer...
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Comment on agent fees
Competitive. Not the cheapest but so far, good value for money.
Was this helpful? Yes
Jan 23,2017
Minithumbdown
By:
Jan 23,2017
12 people found
this helpful
I had no choice but to work with Portico in order to secure the rental property that I was interested in. I had to pay just £230 in administration fees so that they could carry out checks ranging from whether my father felt that I conducted myself appropriately 10 years prior when I lived in his home through to if my employer was willing to confirm that they had chained me to a desk for the next 20 years. Unfortunately, my employer could not guarantee this, and also shared that I had...
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Comment on agent fees
£230 - to find out about the life history of the incoming tenant £250 - a gift given to Portico from the outgoing tenant to say thank you for living in this property and for the trouble of finding a replacement tenant so that we don't have to. £90 - to cover the cost of an electronic signature that confirms that you want to keep doing exactly what you are doing and keep living in your rented property after 1 year. Your pinky finger - to ensure that if you don't pay your rent that they have your fingerprints to track you down.
Was this helpful? Yes
Jan 18,2017
Minithumbdown
By:
Jan 18,2017
5 people found
this helpful
We are renting flat through Portico which has a serious damp problem.There is mould on the walls and furnishing. After 3 months chasing for a resolution nothing has happened and the property manager refuses to return phone calls. We have put a fix in at our expense and the landlord refuses to reimburse by doing so breaching the tenancy agreement. On top of that they just issued a late rental payment notice for the next 6 months rental yet there was no previous reminder. Very disappointed with...
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 16,2017
Minithumbup
Daniel Cantle
By:
Jan 16,2017
1 people found
this helpful
Daniel was extremely diligent in finding a buyer, and went above and beyond to help. Made the process very straightforward, and gave his honest opinion throughout. Therefore have no hesitation in giving Daniel and Portico the maximum rating!...
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Was this helpful? Yes
Jan 16,2017
Minithumbup
Stuart Balfre
Asha Lakhani
By:
Jan 16,2017
0 people found
this helpful
I'm very pleased with the result of the sale of my property. Stuart and his team were always well-prepared and efficient, and it was such a relief to have such trustworthy people dealing with a major financial arrangement. Many thanks!...
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Was this helpful? Yes
Jan 16,2017
Minithumbup
Daniel Cantle
By:
Jan 16,2017
0 people found
this helpful
High level of integrity throughout the process, and extremely hard working. Clearly, went above and beyond his remit to ensure a smooth process....
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Was this helpful? Yes
Jan 13,2017
Minithumbup
Daniel Cantle
By:
Jan 13,2017
0 people found
this helpful
I was very happy working with Portico and in particular Daniel. He was very enthusiastic, professional and very proactive. We were working to a tight schedule and juggling a number of things and I always felt that Daniel was very open, honest and helpful throughout in making sure things went smoothly. Really enjoyed our viewing and made an offer the same day....
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Was this helpful? Yes
Dec 30,2016
Minithumbup
Jake Fahey
By:
Dec 30,2016
0 people found
this helpful
Kept all parties well informed throughout the process, the right amount of pressure was applied to ensure the sale was completed in time....
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Comment on agent fees
Who would not like further reduced fees, comparatively (in the area) fees are acceptable.
Was this helpful? Yes
Dec 28,2016
Minithumbup
Stuart Balfre
By:
Dec 28,2016
1 people found
this helpful
We decided to go with Portico to sell our flat after a valuation by Stuart. During which we found Stuart to be enthusiastic, personable and trustworthy. It was Stuart as an individual and not the valuation itself or company reputation which led us to choose Portico. We then had the opportunity to meet Asha and Stuart P and show them around the flat, as they would be conducting viewings which we found very useful and reassuring. We also found both of them to be friendly and knowledgeable. We were...
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Comment on agent fees
Resonable
Was this helpful? Yes
Dec 28,2016
Minithumbup
By:
Dec 28,2016
0 people found
this helpful
The process was easy to follow and took a little time. Everything mostly online. The staff is helpful. Hope will stay the same! Thank you...
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Was this helpful? Yes
Dec 23,2016
Minithumbup
Luke Parle
Jake Fahey
By:
Dec 23,2016
0 people found
this helpful
I've been extremely happy with the Portico service. Luke and Jake have been great ambassadors for the company and the service they provided was friendly, professional, accurate, effective and timely....
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Comment on agent fees
Great value
Was this helpful? Yes
Dec 20,2016
Minithumbdown
By:
Dec 20,2016
9 people found
this helpful
A terrible experience. After our agency changed without us being told, any maintainance issue, small or large has been completely ignored. Emails ignored, promises made on the phone never fulfilled. The level of incompetence is amazing. We have been without a washing machine for over a week with no idea of when the issue will be fixed, we have no idea when our lease will end and we have not been able to confirm if our landlord even resides in the UK. I have never had such bad service in my l...
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Comment on agent fees
For no return at all, the fees are ridiculous
Was this helpful? Yes
Dec 19,2016
Minithumbup
Christina Picard
By:
Dec 19,2016
0 people found
this helpful
Stress-free purchase through Portico - Christina was particularly helpful, easy to contact and quick to respond to any enquiries. Christina was my main point of contact within Portico during my property search and understood my requirements which as a result lead me to this home. She was extremely knowledgeable about the property and I would certainly look to use her again in the future....
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Comment on agent fees
N/a
Was this helpful? Yes
Dec 18,2016
Minithumbup
Jake Fahey
By:
Dec 18,2016
0 people found
this helpful
Jake was great throughout our purchase. Updated us regularly on the progress over the months and was always looking out for our best interests. Thank you!...
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Was this helpful? Yes
Dec 13,2016
Minithumbup
Ivett Karman
By:
Dec 13,2016
0 people found
this helpful
Ivett has been so helpful and kind every time I called her to find out about the property. She is well communicated and self motived person who I can recommend to anyone . Serkan...
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Comment on agent fees
Agents fees are ok
Was this helpful? Yes
Dec 11,2016
Minithumbup
Luke Parle
Christina Picard
By:
Dec 11,2016
0 people found
this helpful
Portico in Clapham sold my Stockwell flat for me during the summer of 2016. Luke Parle, Christina Picard and Jake Fahey did an excellent job and I have no complaints. They were very professional and went the extra mile to secure the sale. In particular, they kept all parties informed at each stage of what was going on -- so important. Thank you, Luke, Christina and Jake...
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Comment on agent fees
Average
Was this helpful? Yes
Dec 09,2016
Minithumbup
Jake Fahey
By:
Dec 09,2016
0 people found
this helpful
Jake was very helpful and responsive to any queries we had. The sale went through seamlessly thanks to his efficienct handling of the process. Many thanks to Jake and to Portico....
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Was this helpful? Yes
Dec 07,2016
Minithumbup
Stuart Balfre
By:
Dec 07,2016
1 people found
this helpful
Stuart was very helpful throughout our sale process. He remained positive and informative during each stage in the process and acted as a useful middle man in ensuring clear communication between all parties involved....
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Comment on agent fees
Fees appear commensurate with the work performed.
Was this helpful? Yes
Dec 06,2016
Minithumbup
Andrew Murphy
By:
Dec 06,2016
0 people found
this helpful
Andrew was great at following up and was very clear in all his communications with me. I had a few issues with my old tenants about the date they were vacating the property and Andrew handled this in a positive and professional way. I would certainly use him and Portico again....
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Comment on agent fees
Market Rates.
Was this helpful? Yes
Dec 06,2016
Minithumbup
Stuart Balfre
By:
Dec 06,2016
1 people found
this helpful
Nothing but praise for Stuart - his professionalism, patience and positivity shone throughout the duration of the sale of my property. Having never sold before he made everything clear and straightforward for me, and I was very grateful for the excellent high levels of communication. Would absolutely recommend....
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Comment on agent fees
From what I could tell fees were appropriate.
Was this helpful? Yes
Dec 06,2016
Minithumbup
Stuart Balfre
Asha Lakhani
By:
Dec 06,2016
1 people found
this helpful
Stuart and Asha took care of our property sale for us. Both of them were reliable and professional, easy to contact and returned phone calls promptly. They gave good advice and were realistic about sale prices and market conditions. They kept us well updated about any progress or changes without us having to chase after them constantly. Although we did not purchase our ongoing property with Portico in the end, we did go to a few viewings with Asha. She was honest about the sellers' expectations...
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Was this helpful? Yes
Nov 30,2016
Minithumbup
Christina Picard
By:
Nov 30,2016
0 people found
this helpful
Was very efficient at liaising with the customer and letting us know promptly of any changes or issues. Very happy with the service we received....
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Comment on agent fees
n/a
Was this helpful? Yes
Nov 28,2016
Minithumbup
Christina Picard
By:
Nov 28,2016
0 people found
this helpful
Christina was with me all the way during the property buying process. She was always available to talk and arrange the additional viewings. The communication and the support was great which ensured the smooth albeit slightly delayed (for reasons not related to Christina) transaction. Great job!...
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Comment on agent fees
NA
Was this helpful? Yes
Nov 27,2016
Minithumbup
Christina Picard
By:
Nov 27,2016
0 people found
this helpful
Christina was very helpful and available during my flat purchase. She was able to give me great advice with the building works I am having done to my new property, and she has certainly saved me some money! Portico is clearly a leading, professional estate agents, and I will be using them again in the future I'm sure. All the best Christina....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 24,2016
Minithumbup
Daniel Cantle
By:
Nov 24,2016
1 people found
this helpful
Very happy with the service received by Portico through Daniel. Daniel was professional, courteous and available to discuss queries and concerns whenever needed. When needed Daniel was active in chasing outstanding information and took a lot of the hassle out of dealing with solicitors etc. Overall, very happy with the service Dan provided, not to mention he was a genuinely nice guy to do business with! Will contact him again when it comes to selling....
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Comment on agent fees
Purchaser - No fees
Was this helpful? Yes
Nov 22,2016
Minithumbup
Luke Parle
By:
Nov 22,2016
0 people found
this helpful
Luke managed the recent sale of our Clapham flat. Start to finish he was very easy to do business with - responsive, close to the detail, approachable and transparent, which led me to have full confidence in him. We were selling a tenanted flat (via portico), and it was super handy having Luke to liaise between the sales and Lettings side for us. I'd highly recommend Luke, thankyou!...
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Comment on agent fees
Very fair.
Was this helpful? Yes
Nov 22,2016
Minithumbup
Claire Murray
Mike Hookway
By:
Nov 22,2016
1 people found
this helpful
Thank you Claire Murray and Mike Hookway for your professional approach in selling and dealing with the buyer. You made the transition from seller to buyer smoothly, although there were a few hickups, with the buyer , you were always at the end of the line bringing things together for me , you work closely with the buyers solicitors and you communication was very professional . This made things a whole lot less stressful. You are a great asset to your Company Portico. Thank again for all your h...
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Comment on agent fees
Agents fees was reasonable
Was this helpful? Yes
Nov 22,2016
Minithumbup
Jake Fahey
By:
Nov 22,2016
0 people found
this helpful
Buying a leasehold property means you could have all sorts of problems which either scares you from the purchase or takes time to solve or compromise. This is my case. Jake had been patient and professional throughout the process from negotiating price to completion....
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Was this helpful? Yes
Nov 18,2016
Minithumbup
Camille McQueen
By:
Nov 18,2016
0 people found
this helpful
Ms McQueen had always been so helpful. She is very intelligent and warm-hearted, most importantly reliable. Therefore, it was really easy for me to contact her whenever I need some help. I will recommend the said lady to anyone who would like to find the property around the area where I was....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 11,2016
Minithumbdown
By:
Nov 11,2016
11 people found
this helpful
I had been living in a house rented out by Portico for 2 1/2 years. My experience with them was always bad. My experience with Tembi Ryan was particularly bad, here are just some of the examples o poor customer service: 1. She provided our house with an illegal contract that she demanded we electronically sign despite the incorrect names being next to the signature boxes. When I asked for a legal contract she (very unprofessionally) lost her temper with me and told me I was holding up the pro...
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Was this helpful? Yes
Nov 11,2016
Minithumbdown
By:
Nov 11,2016
3 people found
this helpful
I had been living in a house rented out by Portico for 2 1/2 years. My experience with them was always bad. My experience with Tembi Ryan was particularly bad, here are just some of the examples o poor customer service: 1. She provided our house with an illegal contract that she demanded we electronically sign despite the incorrect names being next to the signature boxes. When I asked for a legal contract she (very unprofessionally) lost her temper with me and told me I was holding up the pro...
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Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
Had excellent service from Portico when recently moving out of my rented property in Streatham Hill. All concerned were understanding of my moving overseas - processes were simplified (eg moving-out clean and inventory check-out were deducted from my deposit in order to minimise toing and froing). After agreeing on the amount of deposit to be returned to me, the money was in my bank account within a couple of days. I can't comment on the service from Portico from the moving-in perspective (Po...
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Was this helpful? Yes
Oct 17,2016
Minithumbup
Andrew Murphy
Flora Eshagzadeh
By:
Oct 17,2016
0 people found
this helpful
Without doubt the best service I have ever received from an Estate Agency. I am very happy that I chose Portico for my new house search, the team is great and they did an amazing job. Flora, the letting agent impressed me a great deal. She was very helpful during the research process and managed to get me the perfect deal. Andrew, the branch manager was also great, always involved and supportive and at the end I can only be grateful for everything. Well done to everybody, fantastic job!!...
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Comment on agent fees
Super Good
Was this helpful? Yes
Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
this helpful
Have to say what a pleasure it was dealing with one of the property managers at Portico - Anna Triarou. I had moved out of a property and having some issues with return of deposit from previous estate agent, the previous estate agent became acquired by Portico and as soon as Anna was dealing with the case - it was settled almost right away. Really great to deal with someone so customer focused and dedicated to resolving things in a timely manner. Incredibly attentive, personable and very ...
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 08,2016
Minithumbup
Iyifca Saieva
By:
Oct 08,2016
0 people found
this helpful
Great from start to finish- the only agent during our search who arrived on time to the viewing and really professional and helpful all the way until we moved in....
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Was this helpful? Yes
Oct 03,2016
Minithumbup
Alexia Christodoulou
By:
Oct 03,2016
0 people found
this helpful
When we had a couple of issues with the flat, Alexia was really helpful in giving us feedback quickly. When our washing machine broke, she was quick to call the maintenance company to come to our flat on the same day and fix it. Lifesaver!...
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Was this helpful? Yes
Oct 01,2016
Minithumbdown
Marianna Protopapas
By:
Oct 01,2016
4 people found
this helpful
Worst customer service I have ever experienced. Not returning phone calls, emails, voicemails. After eventually moving in, the house keys provided didn't actually work in the front door- with Portico then saying we had to get them cut at our own expense and wouldn't refund us for the cost! Wouldn't recommend them to anyone....
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Comment on agent fees
Had to pay an exit fee for leaving at the end of my contract..
Was this helpful? Yes
Sep 26,2016
Minithumbup
Daniel Cantle
By:
Sep 26,2016
1 people found
this helpful
Portico were very professional throughout, including being supportive when I initially opted for an Internet only agent rather than their service. Daniel sold the flat within a week of me moving to Portico for the asking price despite it previously being on the market with another agent for several weeks. Daniel was a pleasure to deal with throughout, keeping everything moving and ironing out issues along the way....
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Comment on agent fees
Not especially cheap (middle of average I think) - but I tried the cheap option and it didn't work. They certainly earnt their fee!
Was this helpful? Yes
Sep 16,2016
Minithumbdown
Nathan Read
By:
Sep 16,2016
9 people found
this helpful
Very poor - property management team are completely unresponsive. Reported a leak in our roof 2 months ago and nothing has been done about it, I have written countless emails and left messages with various members of staff but no-one ever got back to me. The situation has since got worse and water is now running down our bedroom wall, I managed to get hold of our property manager who called my approach to the issue 'immature and childish' when I said I would be writing a negative review about th...
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Was this helpful? Yes
Sep 10,2016
Minithumbdown
By:
Sep 10,2016
3 people found
this helpful
House wasn't cleaned when we moved in. Took 3 months to fix a shower leak! Now we are moved out and it's been 2 weeks without a response. No inventory, not a single call or email and importantly they still have our deposit. I called and they just didn't have a clue. Something about calling us back but really they were just stalling because clearly they had no idea we moved out....
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Was this helpful? Yes
Sep 09,2016
Minithumbup
By:
Sep 09,2016
0 people found
this helpful
While looking for a flat Portico were very helpful and helped the process go quickly and smoothly. Now living in a property managed by them I can also add they are supportive and quick to organise maintenance when needed. Everything i want from an estate agent....
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Was this helpful? Yes
Sep 09,2016
Minithumbup
Ivett Karman
By:
Sep 09,2016
0 people found
this helpful
Very friendly and helpful, professional estate agent! She helped us to get our dream flat and the whole process was very smooth....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Sep 09,2016
Minithumbup
By:
Sep 09,2016
4 people found
this helpful
The agents were very friendly and generally helpful in person. However once we decided to rent a property with Portico they have been frustratingly disorganised and uncommunicative throughout the process. The referencing process is extremely long, laborious and complicated. Far more so than at alternative agents I have used in the past. Portico seem to expect you to provide referencing and documents on demand or within an extremely short time frame. However on a number of occasions having sen...
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Was this helpful? Yes
Sep 07,2016
Minithumbup
Florence Crawley
By:
Sep 07,2016
0 people found
this helpful
Flora and the team were really helpful finding me the perfect one bed for my first time living alone. All three they showed me we want I wanted and ticked all boxes. Boring elements were explained clearly and the team were on hand with any questions that I had....
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Was this helpful? Yes
Sep 06,2016
Minithumbdown
By:
Sep 06,2016
3 people found
this helpful
Whilst I understand that it is important for there to be a referencing process prior to moving into a property, I must admit that Portico's process was rather extensive and complicated compared to other estate agent companies that I have used in the past. Myself and my housemates were required to fill in numerous forms and send over a variety of different documents, and if we did not send these over immediately we were directly telephoned or emailed by multiple, different staff members urging us...
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Comment on agent fees
I thought they were rather expensive in comparison to previous firms I have used.
Was this helpful? Yes
Aug 24,2016
Minithumbdown
By:
Aug 24,2016
6 people found
this helpful
I am a current tenant who is having a very difficult time with the property management, the service is below the zero, i never expected there are people who has no mercy, i emailed them on Saturday that i have no water on my bathroom as the tap is something wrong with it. i waited Monday noone got back to me so on the late afternoon i kept calling but they never pick up the phone, i left voice mail and never got a call back. Tuesday i called the Kings street branch as they rent me the place, i...
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Was this helpful? Yes
Aug 22,2016
Minithumbup
Josie Blanchard
By:
Aug 22,2016
0 people found
this helpful
Josie makes every day dramas less dramatic - locked keys, leaks & floods, electrics, safety checks and so much more. She is that one special person who replies to your email within hours, and offers the solution in a kind and professional manner. 5 stars employee!...
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Was this helpful? Yes
Aug 15,2016
Minithumbup
Luke Parle
By:
Aug 15,2016
0 people found
this helpful
The key thing in a client / estate agency relationship is trust. At every stage I felt Luke was completely honest and worked with integrity, which is often a rare trait in this industry! He ensured we got my house on the market very quickly, was flexible in making changes to the brochure based on my feedback, and helped us to get an offer for full asking price within a week. There were a few hiccups along the way (I wouldn't recommend being in the middle of a chain to anyone) but Luke and his te...
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Comment on agent fees
I felt I got a fair deal and would certainly use Portico again.
Was this helpful? Yes
Aug 10,2016
Minithumbup
By:
Aug 10,2016
0 people found
this helpful
My rental renewal was carried out efficently and with minimum fuss. Having pro-actively actioned a visit to the property a report was provided and from that point on the process proceeded efficiently....
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Comment on agent fees
In line with the market
Was this helpful? Yes
Aug 10,2016
Minithumbdown
By:
Aug 10,2016
1 people found
this helpful
Whilst the process of securing our rented flat with Portico was very smooth and efficient, the service since then has been appalling. We never expect to hear back from them until several times chasing via email or phone. The process of renewing our contract has been abysmal, with the staff member in question failing to respond to multiple emails, putting pressure on us to conform to deadlines when he does respond and then failing to respond for weeks at a time when it is not urgent for him....
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Was this helpful? Yes
Jul 22,2016
Minithumbup
Tembi Ryan
By:
Jul 22,2016
0 people found
this helpful
Tembi has been very efficient at sorting out my contract renewals. The information provided was clear and in good time so I could make a decision on what to do next without being rushed....
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Comment on agent fees
I feel I get a fair service for the fees.
Was this helpful? Yes
Jul 19,2016
Minithumbup
Josie Blanchard
By:
Jul 19,2016
0 people found
this helpful
Josie is a great property manager. Responsive, responsible, pleasant and reactive. I would let again with Portico because of her....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 12,2016
Minithumbdown
By:
Jul 12,2016
5 people found
this helpful
Agent was very pleasant and amenable, but only out to serve the landlord. Squeezed every drop of money out of us that they could, only responded quickly when it was to chase for money. As a PROTOCOL they do not share a copy of the contract they wish you to sign with you before you send over either the original extortionate holding deposit, or the admin fees and main deposit. As a protocol they also do not return the holding deposit if they choose to pull out or reject you as a tenant. They deman...
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Was this helpful? Yes
Jul 08,2016
Minithumbup
Josie Blanchard
By:
Jul 08,2016
0 people found
this helpful
I have lived in rented accommodation in London for 6 years, and Josie is the best Property Manager I have ever had. Responsive, considerate, professional and charming....
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Was this helpful? Yes
Jun 28,2016
Minithumbup
Holly
flora
By:
Jun 28,2016
0 people found
this helpful
We generally had a really positive experience renting a property through Portico - the letting agents were friendly, professional and amenable to our needs during our property search. Contact was always prompt and help was always at hand when we needed it. The only slight difficulties we had was with sorting our guarantors - I would advice potential tenants just to be aware that guarantors must be on quite a high salary to cover you and that income from pensions generally isn't considered. The ...
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Was this helpful? Yes
Jun 17,2016
Minithumbdown
By:
Jun 17,2016
4 people found
this helpful
Further to the comments written by other reviewers I have to echo the sentiments regarding Portico's check-out and inventory procedures. Despite handing over our property to us with a moth infestation problem and a broken pot ground into the carpet where the bedroom carpet was crawling with insects Portico refuse to accept that the property was anything other than professionally cleaned. Upon check-out the inventory company reported that a table top and behind a kitchen cupboard door were 'dusty...
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Was this helpful? Yes
Jun 16,2016
Minithumbup
Josie Blanchard
By:
Jun 16,2016
0 people found
this helpful
Josie is the best property manager I have had in 10 years. Her organisation and response time were impeccable. We highly recommend her....
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Was this helpful? Yes
Jun 10,2016
Minithumbdown
By:
Jun 10,2016
5 people found
this helpful
Portico is the most useless and unhelpful ever! They tricky and are simply trying to take advantage of their tenants. Money is all they are about! Customer service below zero. Their Legal team is very rude!...
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Was this helpful? Yes
By: Medleen Brereton
Jun 21, 2016
View all comments (1)
Hello Ela, I'm really sorry to hear you are disappointed with Portico's service. We usually pride ourselves on being helpful and approachable so I would like to look into this as soon as possible. It would be great if you could tell me the best time to call so we can discuss your concerns. Kind Regards, Medleen ...
Jun 06,2016
Minithumbup
Luke Parle
By:
Jun 06,2016
0 people found
this helpful
Luke Parle pitched the sale price of my appartment very accurately and I achieved the asking price. I have dealt with quite a few Estate Agents in the past but by selling with Portico, Luke and his team have done an excellent job. Offering realistic commission rates and regular updates on the sale of my appartment I felt confident that I had made the right decision to sell with Portico....
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Comment on agent fees
The team at Portico worked hard to sell my appartment and was not at all dissatisfied with the charges. Everything was explained to me when I met Luke Parle so I have no complaints about the fees.
Was this helpful? Yes
Jun 01,2016
Minithumbup
By:
Jun 01,2016
0 people found
this helpful
Erol did a great job re-negotiating the lease to an existing tenant - he really understood the sensitivity of the process....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Jun 01,2016
Minithumbdown
By:
Jun 01,2016
4 people found
this helpful
Unfortunately I'm going to have to give only 1 star to this agency, as the promising beginning did not end up in a very warm welcome to my new home. No professional cleaning had been done, the heating had been left on for days (no communication about my moving date), no instructions to turn it off/use the electricity system, and although not so important, no welcome pack either. Portico advertises this as being one of the benefits of using them. For the cost of money they seem to be hard to ge...
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Comment on agent fees
Too expensive for the service.
Was this helpful? Yes
May 18,2016
Minithumbup
Josie Blanchard
By:
May 18,2016
0 people found
this helpful
We are French, it's our first time in London, so it's really helpful to work with Josie. She is always involved and reactive when we need advice or help from her....
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Was this helpful? Yes
May 12,2016
Minithumbup
Adam Green
By:
May 12,2016
0 people found
this helpful
Adam worked hard to find the best tenants.He kept me well informed throughout the vetting process and showed interest and professionalism in his his work....
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Comment on agent fees
Industry standard fees.
Was this helpful? Yes
May 11,2016
Minithumbup
Josie Blanchard
By:
May 11,2016
0 people found
this helpful
Josie's arrangements for my recent change of tenancy have been well managed which has been conducted to my complete satisfaction and that of the tenants also as far as I am aware. Accounting information also has been timely and in good order....
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Comment on agent fees
No change from previous years.
Was this helpful? Yes
May 09,2016
Minithumbup
Josie Blanchard
Daniella Waters
By:
May 09,2016
0 people found
this helpful
The service I've experienced at Portico has been exceptional. Daniella initially assisted me with a viewing for a property in the same area and during our conversation she also found another property within walking distance which suited my requirements. I ended up making an offer for the property she suggested and she has offered fantastic service throughout the entire process. She's also kept in contact after I have moved in to make sure there were no issues. Josie is the property manager for...
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Was this helpful? Yes
May 06,2016
Minithumbup
Josie Blanchard
By:
May 06,2016
0 people found
this helpful
Since Josie has taken over as property manager I feel I have had the best service to date from Portico. The thing I like best is her timeliness in responding to my queries, especially when I needed to arrange some remortgaging / documentation provision / surveying of property at short notice. I don't think there was a single occasion I didn't have a response same day or early next. Best property manager so far, keep it up....
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Comment on agent fees
Now Josie is managing my property I feel I am now getting better value for money.
Was this helpful? Yes
May 06,2016
Minithumbup
Josie Blanchard
By:
May 06,2016
0 people found
this helpful
It really is a pleasure to work with Josie. Her efficiency, extremely clear answers and kind manners are much appreciated....
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Comment on agent fees
They are ok
Was this helpful? Yes
May 06,2016
Minithumbup
Josie Blanchard
By:
May 06,2016
0 people found
this helpful
Friendly and accommodating. Essentials are occasionally forgotten or not checked on e.g. the tenant not paying service charge which we were then billed for. This had never occurred before. An apology for this would have been a start at easing our annoyance Would probably recommend her...
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Comment on agent fees
management fees are not value for money. excessive for the service we get. The visit/s to review the property should be part of the management fee and not an extra ‚£6o/‚£65. The fee for finding a tenant and doing the references check is acceptable
Was this helpful? Yes
May 05,2016
Minithumbup
Josie Blanchard
By:
May 05,2016
0 people found
this helpful
Josie has a very friendly manner is proactive and resolves issues quickly. She keeps you updates and has excellent communication....
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Comment on agent fees
Good
Was this helpful? Yes
May 04,2016
Minithumbup
Mckenzie Whitmer
By:
May 04,2016
0 people found
this helpful
This was my first experience going through an estate agent to rent a flat but the entire process was smooth and efficient from start to finish. I was out of the country for half of the process but Mckenzie made sure to keep both of us informed with any progress and ensured I could still sign the agreement while I was away. All questions we had were answered almost immediately and concerns were adressed quickly as well. Mckenzie was both professional and friendly from beginning to end and I'd def...
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Was this helpful? Yes
May 04,2016
Minithumbup
Josie Blanchard
By:
May 04,2016
0 people found
this helpful
Josie has been exceptional! She has been contactable and a pleasure to work with all year round, particularly in times where an emergency maintenance issues arose....
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Was this helpful? Yes
May 03,2016
Minithumbup
Josie Blanchard
By:
May 03,2016
0 people found
this helpful
Josie has always been very helpful and quick to respond to maintenance issues at our property - always much appreciated! Thanks!...
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Was this helpful? Yes
May 03,2016
Minithumbup
Jake Fahey
By:
May 03,2016
0 people found
this helpful
Jake was very professional, patient and helpful throughout the whole process of viewing, negotiation, exchange and completion. Would definitely recommend Portico and Jake in particular to other prospective buyers....
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Was this helpful? Yes
Apr 28,2016
Minithumbup
Jasmine Elliston
By:
Apr 28,2016
0 people found
this helpful
Both Jasmine and Steve were very helpful and efficient with any query I had. Many thanks to bothj of them in finding my flat....
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Was this helpful? Yes
Apr 28,2016
Minithumbup
Jake Fahey
By:
Apr 28,2016
0 people found
this helpful
Jake was efficient, responsive and effective to any requests that we made during the process of purchasing our property. We had a tight deadline to complete the purchase and Jake worked hard to ensure that we kept to it - which we did. He has also been very helpful with redecorating etc. and those we were put in touch with have offered competitive prices....
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 26,2016
Minithumbup
Daniel Cantle
By:
Apr 26,2016
1 people found
this helpful
Daniel showed us a property on Saturday which he was so well informed about and able to answer so many of the queries we had in relation not only to the property, the area any development we may consider in the future and was so professional in his approach to selling this to us. My daughter decided this was the property for her and wanted to proceed with the purchase only to learn this morning that it had already been taken off the market due to an offer being accepted by the vendors on Satur...
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Was this helpful? Yes
Apr 25,2016
Minithumbup
Josie Blanchard
By:
Apr 25,2016
0 people found
this helpful
Good service. Very aware of the market and what tenants require. Very organised at getting essential work done. Josie plans ahead, so everything runs very smoothly....
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Comment on agent fees
Fine
Was this helpful? Yes
Apr 24,2016
Minithumbup
Sophie Durkan
By:
Apr 24,2016
0 people found
this helpful
Sophie has been great - always helpful and always on hand. We're delighted to have found and moved tenants in so quickly....
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Was this helpful? Yes
Apr 24,2016
Minithumbup
Josie Blanchard
By:
Apr 24,2016
0 people found
this helpful
Josie has been managing our flat, and has been responsive, responsible and professional. We are very pleased with the services provided!...
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Comment on agent fees
Competitive.
Was this helpful? Yes
Apr 24,2016
Minithumbup
Josie Blanchard
By:
Apr 24,2016
0 people found
this helpful
Josie is an asset to Portico. In my 3 years as a Tenant with one of their properties, I never connected as much with the team as I did Josie. She's the absolute best! Respectful of renters' privacy, communicative, answers correspondence quickly, and very approachable. In the future, she'd be my first call if I was to rent or buy a property....
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Was this helpful? Yes
Apr 22,2016
Minithumbup
Andrew Murphy
Aleksandra Galla
By:
Apr 22,2016
0 people found
this helpful
Excellent service from Andy and Alex at Portico - quick response to all calls, listened to what I needed in terms of the contract and tenants. Achieved the correct rental income. Efficient, trouble free and smooth service....
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Comment on agent fees
Fair
Was this helpful? Yes
Apr 22,2016
Minithumbup
Josie Blanchard
Alina Banionyte
By:
Apr 22,2016
0 people found
this helpful
great company. efficient. helpful. would recommend to anyone for lettings if a landlord. take the stress out of the process....
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Comment on agent fees
good
Was this helpful? Yes
Apr 08,2016
Minithumbup
Jake Fahey
Luke Parle
By:
Apr 08,2016
0 people found
this helpful
My thanks to Jake for working hard to keep everything on track and chasing and checking regularly to ensure a very quick completion with the minimum hassle for me....
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Comment on agent fees
NA
Was this helpful? Yes
Apr 01,2016
Minithumbup
Daniel Cantle
By:
Apr 01,2016
1 people found
this helpful
I would have given 7 stars to Daniel if I could. He gave us a very professional service right from the start to the very end. I would definitely recommend this company....
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Was this helpful? Yes
Mar 30,2016
Minithumbup
Luke Parle
Jake Fahey
By:
Mar 30,2016
0 people found
this helpful
Very happy with the service we received from Portico. Viewings were undertaken with minimum disturbance to us and we received two offers shortly after the property was advertised, the accepted one being over the asking price. Dealt with both Luke and Jake throughout the sales process until completion who were very helpful and polite on all occasions. Would gladly recommend Portico for anyone planning to sell their property....
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Comment on agent fees
Fees and services were outlined very clearly by Luke before entering into contract with the agent and no additional unknown cost or fees were added after the fact
Was this helpful? Yes
Mar 28,2016
Minithumbup
Luke Parle
Jake Fahey
By:
Mar 28,2016
0 people found
this helpful
Great service from Portico. I never thought I would find myself reviewing an estate agent, let alone positively. But they managed to sell my flat very quickly and for a price which exceeded my expectations by 7.5%. The concierge service is I think worth doing - they iron out the most obvious problems with the property for an extra 0.5% commission. The flat was empty so it was perfect for me....
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Comment on agent fees
They were 2%, including the 0.5% concierge fee.
Was this helpful? Yes
Mar 24,2016
Minithumbup
Stuart Balfre
Asha Lakhani
By:
Mar 24,2016
1 people found
this helpful
Stuart made our sale very smooth, he was very straightforward kept us updated with the viewings and during the sale he chased both solicitors, amazingly the whole thing took 4 weeks only! We are very happy and satisfied with the outstanding services he provided us along side with Asha. Thank you again...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 24,2016
Minithumbup
Luke Parle
Jake Fahey
By:
Mar 24,2016
0 people found
this helpful
My experience with Luke and Jake was very positive, they went the extra mile answering all my questions and dealing with all my requests. I was very happy with the whole process, we achieved the asking price and on finding the right buyer the sale completed in under 2 months....
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Was this helpful? Yes
Mar 09,2016
Minithumbup
Luke Parle
By:
Mar 09,2016
0 people found
this helpful
I am delighted with the work that Luke has done for us in selling our flat. It has not been straightforward. The flat is one of four in a semidetached house and each of the flatholders is a freeholder and the buyer's solicitor was very difficult, bringing up new problems each time we thought that the sale was made. Luke went out of his way to obtain signatures from the other freeholders on behalf of our solicitor and kept the buyer on track until the sale was made. Thank you for your efforts Luk...
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Comment on agent fees
These seem to be in line with those of other agents, so no issue here.
Was this helpful? Yes
Mar 08,2016
Minithumbup
Jesse Hampel
By:
Mar 08,2016
0 people found
this helpful
Searching for a north London flat to rent, we found Jesse to be a delight. Thorough, attentive yet never pushy. As well as offering flexible viewing times on our desired property, he also gave appropriate and considerate recommendations that fit our search criteria. He was well informed on the properties in question and always had more documentation to hand. We had several viewings with him and they were always relaxed, at our own pace, never felling like a hard sell. I have no hesitation in...
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Was this helpful? Yes
Mar 01,2016
Minithumbdown
By:
Mar 01,2016
5 people found
this helpful
If there was an option of giving no stars, that is what I would have done. We had a great experience with Portico up until we checked out. We had the house commercially cleaned and the check out clerk marked several items that were dirty, we then went and checked on these and found there was absolutely nothing wrong, nothing had to be re cleaned or wiped down. We were even with the landlord re checking everything and she was shocked out how incorrect the check out report was. When we t...
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Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
Daniella Waters and the team at Portico in Islington were a phenomenal help in finding the perfect flat, walking me through all the necessary application steps, and staying in excellent contact along the way. I really appreciate how responsive the team has been throughout the process and in handling all my queries. Friendly and professional, I highly recommend them....
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Comment on agent fees
Appropriate
Was this helpful? Yes
Feb 19,2016
Minithumbup
Daniel Cantle
Stuart Balfre
By:
Feb 19,2016
1 people found
this helpful
Daniel & Stuart have incredible communication skills and kept me up to date with all movement within the buying process. Its so nice to see two people who truly love what they do and are incredibly good at it....
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 28,2016
Minithumbup
Daniel Cantle
Stuart Balfre
By:
Jan 28,2016
0 people found
this helpful
This is my second purchase through Portico and yet again Daniel was spot on with the selection of the flat I purchased as being a good match for me. I would not have considered it had Daniel not brought it to my attention so I have him to directly thank for his intuition. Every dealing I have had with portico has been professional, prompt, non pushy and positive. Thank you for finding me another great property!...
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Was this helpful? Yes
Jan 19,2016
Minithumbup
Stuart Balfre
By:
Jan 19,2016
2 people found
this helpful
We have been delighted with the service from Stuart, which has been professional, efficient and friendly throughout. We bought our house through him nearly 9 years ago and were very happy then, so we thought we would use him again, and it was definitely the right decision. Stuart really knows the area, does what he says he is going to do, and is completely honest and straightforward. I can't think of a single thing that could have been done better....
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Jan 19,2016
Minithumbup
Stuart Balfre
Daniel Cantle
By:
Jan 19,2016
2 people found
this helpful
We have had an extraordinarily long moving process but remained faithful to the team at Portico namely Stuart and Daniel because they have been so dedicated, helpful and pleasant to deal with. We are grateful to them for not giving up on us! Stuart is straight talking when it comes to valuation and advice every step of the way and Daniel has been very supportive and prompt to provide feedback. They provided plenty of viewings and the appropriate potential purchasers. We would, and have, reco...
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Comment on agent fees
Good
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Jan 04,2016
Minithumbup
Mckenzie Whitmer
By:
Jan 04,2016
0 people found
this helpful
Portico has nice, spacious, bright and well-maintained properties. Good price-quality found when at least renting a property. Very professional, helpful and patience staff...
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Comment on agent fees
Standard fees
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Dec 23,2015
Minithumbup
Luke Parle
Jake Fahey
By:
Dec 23,2015
0 people found
this helpful
Selling a house is always fraught, even with only a first-time buyer at one of the chain, a couple selling their flat and the buying mine in the middle, and me, selling to rent, at the end. All the problems that came up were as a result of the first link in the chain, but Portico dealt with those issues all very efficiently and smoothly. In the end, the sale went through with ease, thank to Luke and his team....
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Comment on agent fees
1% was excellent
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Dec 11,2015
Minithumbup
Luke Parle
Jake Fahey
By:
Dec 11,2015
1 people found
this helpful
I first contacted Luke in 2014 when I initially was considering selling my property. At that time I decided that it wasn't the best time for me to sell and Luke was completely happy to accept this. Luke would contact me every now and then to see if I wanted to look again into selling, but not in a pushy way. Luke is a very competent, attentive and considerate agent and everything went very smoothly when the sale went ahead. Communication was regular and Luke was very open to discuss the status...
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Dec 09,2015
Minithumbdown
By:
Dec 09,2015
1 people found
this helpful
After we signed the contract for the property it took 2 weeks to get the keys. Which was purely down to there lack of organisation, we were paying rent for a property we couldn't live in. When we finally got the keys to our flat, it was left to us in an appalling condition, the floor hadn't even been swept, stains on the walls, feces on the window the mattresses and furniture were beyond usable. after notifying the agents about this we were simply told it was the condition we had saw it and we ...
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Comment on agent fees
very high fees, even for london
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Dec 07,2015
Minithumbup
Sabit Ahmed
Marianna Protopapas
By:
Dec 07,2015
1 people found
this helpful
Sabit was very helpful in every step of the process and provided us with all of the information we required to complete the process after first viewing the property....
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Comment on agent fees
Fees were higher than expected.
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Nov 20,2015
Minithumbup
Ivett Karman
By:
Nov 20,2015
0 people found
this helpful
Dealing with Portico was simple and straightforward. My agent went out of her way to clarify any of the question I had; she helped me throughout the process and was my biggest advocate. I recommend Portico, it didn't feel like the other estate agents I went to, where you feel like you are just part of the conveyor belt. My estate agent helped me secure the property that met my criteria, manage to agree an earlier move in date and constantly kept me informed on the progress. Like anything in life...
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Nov 19,2015
Minithumbdown
By:
Nov 19,2015
2 people found
this helpful
Agent* I found really rode ,not polite,did not respect,me at all as a customer.I was looking for a flat,to rent. She did not want to listen,to my needs,at all.I asked,about quiet residential road,but,she did not listen to my needs,even gave me some comments,which I felt,I do not have my rights,as a costumer.She,was very pushy,she forced me,to book,for a viewing,I did not want.I,even could not say a word,to Jasmine.She just kept blaming me-for the REASON:I had, my needs,to live in the quiet,resid...
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What agent could do to change your mind?
She,should have,more respect,for a costumers,she needs,to learn,to listen to client needs.Jasmine should value,her customers.She needs,to STOP in being rude,with customers.
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Nov 11,2015
Minithumbup
Sam
By:
Nov 11,2015
0 people found
this helpful
Sam has been very helpful in assisting us to find a rental property in the last 2 weeks. He was a pleasure to work with, always very friendly, polite, and easily contactable. We are very happy....
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Nov 05,2015
Minithumbup
Asha Lakhani
By:
Nov 05,2015
2 people found
this helpful
Looking to buy and bought thru any agency in the end, but was nevertheless at Asha's polite persistence in trying to get a deal and stay in touch....
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Oct 26,2015
Minithumbup
Emma Stepney
By:
Oct 26,2015
0 people found
this helpful
Portico were extremely helpful in finding us a 2 bedroom property. Emma was easy to contact and very helpful arranging paperwork and answering any questions we had regarding moving in to our property. Thanks very much...
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Oct 16,2015
Minithumbup
Stuart Balfre
By:
Oct 16,2015
3 people found
this helpful
I recently bought a flat through Stuart at Portico, Acton. At the same time I sold a house and bought a new house with two other estate agents. So it's been a busy few months during which, Stuart has stood out from all the other estate agents that I have been working with. So much so that when I sell another property I shall go straight to Stuart. He was very professional. Always with calm and clear communication, even during the most tricky moments. I never had any difficulties contacting h...
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Oct 15,2015
Minithumbdown
By:
Oct 15,2015
1 people found
this helpful
Unresponsive during tenancy, real battle to try and get anything fixed or even responses to problems. Managed to take this to a whole new level when vacating property with excessive charges. Find any other agent...
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Oct 14,2015
Minithumbup
Jesse Hampel
By:
Oct 14,2015
0 people found
this helpful
Jesse has been our main contact person since we moved in the apartment he showed us a few months back. He has been professional and helpful since day one making the moving process easy and pleasant. Communication has also been great, we received answers to our request the same day, letting us now we had bee heard as opposed to going days without a simple acknowledgement. I have dealt with a few agencies since I moved to London, and it goes without saying that it often an unpleasant business. Tha...
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Comment on agent fees
Agency fees were alright, not too much or more than the average agency. The added bonus being that they take care of the property on behalf the landlord, meaning that whatever we have paid in fees comes back in service to us.
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Oct 07,2015
Minithumbup
Emma Hopkinson
Holly
By:
Oct 07,2015
0 people found
this helpful
We had a wonderful experience Portico, who helped us find our beautiful new flat. The process was more complicated than usual for various reasons but Emma, Goda and the team made it seem painless. Having experienced some mediocre agencies in the past, we were really pleased that everyone at Portico was helpful, pleasant and a real pleasure to work with....
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Oct 07,2015
Minithumbup
Stuart Balfre
Asha Lakhani
By:
Oct 07,2015
3 people found
this helpful
A HUGE thank you to Stuart and team for helping us with a floorless property sale in Acton. Stuart arranged circa 20 viewings within a week of our flat going on sale. They also helped us receive two firm offers of asking price and helped us negotiate a sale fee considerable above our initial figure. Stuart's aftercare was also great, he was very communicative and reassuring and walked us through the process well. The whole process from instruction to completion was a little under 4 months despit...
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Sep 28,2015
Minithumbup
Luke Parle
Jake Fahey
By:
Sep 28,2015
0 people found
this helpful
Jake and Luke were very good at getting back to me quickly with any questions I had. Jake was very kind a patience when showing us around the property on multiple occasions and made us feel welcome to take our time which helped us decide the propert was right for us. Overall a very good experience. Thanks!...
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Sep 28,2015
Minithumbup
Daniel Cantle
Stuart Balfre
By:
Sep 28,2015
2 people found
this helpful
I have just completed on my flat and wanted to write a review because I found Portico to be a breath of fresh air compared to other estate agents I have encountered. Daniel showed me a few flats and quickly seemed to know exactly what I wanted. Within a few weeks that property came on the market. He re-arranged my appointment so that I stood the best chance of being in a position to purchase the flat. During this process I felt I was allowed to make my choices given factual information, rath...
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Comment on agent fees
N/A Flat purchase not sale
Was this helpful? Yes