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Portico - the new name of Edmund Cude & Bushells Group - is a leading London estate agent with a difference.
We're approachable, we listen to our customers and we go the extra mile. Our team is w
Read full description...Portico - the new name of Edmund Cude & Bushells Group - is a leading London estate agent with a difference.
We're approachable, we listen to our customers and we go the extra mile. Our team is well educated and we take a knowledge-driven approach to property, delivering advice in a friendly and consultative way.

Most importantly, we're focused on delivering an outcome that is in the long-term best interests of our clients.

We've just launched a new set of packages which go to the heart of what our clients have told us they need. So for example, our cost effective property management service includes a rental guarantee as standard. And our new flagship product offers a uniquely personal service that takes all the hassle out of being a landlord. This personal service is supported by an in-house, local Property Concierge: an expert property manager who will proactively manage our client's property as if it were their own.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS. But we also have a team of in-house tradesmen, to make sure we can offer our sales and lettings clients the best possible standards of property maintenance.

Our longer opening hours are there for your convenience. Pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays.
 


Properties for sale
Properties for rent
Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
this helpful
Daniel was fantastic! We were first time buyers and did not know much about the process of buying a property but Daniel helped us through every step of the way. He was proactive and an absolute pleasure to work with. My partner and I would definitely recommend his services to anyone. Well done Daniel!...
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Was this helpful? Yes
Mar 21,2017
Minithumbup
By:
Mar 21,2017
0 people found
this helpful
Throughout the process of purchasing our property, Christina was incredibly reliable, knowledgeable and efficient. We had a very tight time frame in which to complete and she was on top of the situation at all times. Nothing was too much trouble, always happy to go the extra mile....
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 20,2017
Minithumbup
By:
Mar 20,2017
0 people found
this helpful
I find MR JOSEF WHITE very helpful , very quick and on top of issues. thank you.he been helpful .he keeps up to date. he sorts your issues....
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Was this helpful? Yes
Mar 10,2017
Minithumbdown
By:
Mar 10,2017
5 people found
this helpful
No customer service on a Friday. Rude/ won't let you talk/ won't reply to your emails. I think she should try a bit harder with clients - not saying the client is always right but Helene being rude and frustrated for no real reason when I should be annoyed for not getting my money back. Unacceptable. Happy to take your money but again, no one is dealing with anything when you need support....
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Was this helpful? Yes
Mar 07,2017
Minithumbup
By:
Mar 07,2017
1 people found
this helpful
Daniel has been outstanding in helping us to buy a flat - particularly with the owner overseas. He has been extremely professional, helped to solve many issues, always been prompt and available, and acted with the highest degree of integrity with seller/buyer/solicitors. I have bought and sold many properties over the years -Daniel is a credit to the Estate Agency industry which sometimes gets a bad name! Daniel and Portico are highly recommend....
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Mar 06,2017
Minithumbup
By:
Mar 06,2017
1 people found
this helpful
Daniel has been an absolute pleasure to work with. From our first meeting he gave excellent advice, kept me informed and was always upbeat and positive. There were difficulties with the sale of my property, not least the fact that I was living in Europe, but Daniel always came to me with solutions rather than problems. I shall always remember his hard work for me with gratitude and would heartily recommend him and his team....
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Comment on agent fees
Agreed beforehand and acceptable.
Was this helpful? Yes
Mar 06,2017
Minithumbup
By:
Mar 06,2017
1 people found
this helpful
From the first meeting where we met Daniel, his professionalism, enthusiasm and knowledge of the market was outstanding. Throughout the process he was always available, provided regular updates and was able to give advice which was invaluable. We were really pleased to have chosen Portico to sell our flat and we are also happy that it managed to go to a nice couple. We would most definitely recommend Portico and in particular Daniel for any part of buying or selling a house/flat. Thanks again, A...
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Comment on agent fees
The fees seemed very competitive and with the service we received we have no issues at all
Was this helpful? Yes
Feb 28,2017
Minithumbup
By:
Feb 28,2017
0 people found
this helpful
We had a pleasant experience looking for a one bed property via Portico. Sian Merrilees was our key contact person and helped us navigate through the process, as we were first time renters, and not familiar with the different elements involved in the offer or contract finalisation progress. She was a great help, always providing a helpful response to all our queries and taking time to explain the details and legal terms we came across. This definitely helped me feel more comfortable about the wh...
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Feb 14,2017
Minithumbup
By:
Feb 14,2017
0 people found
this helpful
I can not fault Daniel in any way. Incredibly professional from start to finish and was available any time I needed to talk about anything. A stressful experience made much easier because of Daniels knowledge and high level of care....
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Comment on agent fees
No problem because of the level of work gone in to selling the house from start to finish.
Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
Thanks to Stuart Pringle, Stuart Balfre and Asha for their help selling my FLAT which went for £630K in the end. It was marketed initially for £675K which was a little high in the end as it sold for £45 less. BUT it went for what it was worth at the time I guess. Friendly and personable team and professional with it. Photography was outstanding. Well done all! Just as a side note - I did have a brief episode with another AGENT - Dexters, Acton when the property was outside ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 08,2017
Minithumbdown
By:
Feb 08,2017
0 people found
this helpful
Ivett missed our first viewing, was hard to get in touch with and often provided incorrect information. Process was over complicated and not well communicated...
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Feb 01,2017
Minithumbdown
By:
Feb 01,2017
9 people found
this helpful
Few thing in life has been as difficult as dealing with this agency, and this is coming from someone who has dealt with the worst imaginable bureaucratic agencies in even third world countries. DO NOT RENT FROM PORTICO IF YOU WANT TO BE ABLE TO TRUST YOUR AGENCY OR VALUE SERVICE. The only reason for me waiting this long to submit a review has been of pure fear to not get my deposit back in full – which should be a completely unjustified fear to begin with considering I've alwa...
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Jan 31,2017
Minithumbup
By:
Jan 31,2017
0 people found
this helpful
I worked with Tiegan (with help from Wayne). Both were very responsive, professional, and helpful when it came to answering my questions....
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Comment on agent fees
I'm not familiar with what the normal cost for Agent's fees are.
Was this helpful? Yes
Jan 31,2017
Minithumbup
By:
Jan 31,2017
0 people found
this helpful
In summary, Adam is excellent. We had a complex moving situation (we were selling a flat which took longer than expected) and so we ended up viewing a fair number of flats with Adam. He's a very polite & professional guy and was a pleasure to meet. He went the extra yard to accommodate us despite our frustrating home move and did it with a smile! Top guy!...
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Comment on agent fees
Reasonable and well deserved. I think there's enough customer service to warrant the fees and I'm happy to pay.
Was this helpful? Yes
Jan 30,2017
Minithumbup
By:
Jan 30,2017
0 people found
this helpful
Hi , Lucy was outstanding in this difficult sale . she was professional , dedicated and nothing was to much trouble for her . highly recommend...
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Jan 30,2017
Minithumbup
By:
Jan 30,2017
0 people found
this helpful
My friend and I recently rented a whole property. Adam customer service was excellent. He is very prepared, professional and polite, as well as incredibly helpful. He made sure to guide us throughout the whole process and was there for any question/issue we had, including suggesting alternatives or deal with some of the issues himself (eg when my friend was charged 30 pounds from her previous agency to get references). The whole renting process went very smooth....
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Comment on agent fees
We didn't pay any fees
Was this helpful? Yes
Jan 30,2017
Minithumbup
By:
Jan 30,2017
0 people found
this helpful
We had a positive experience with Portico, and would certainly recommend them as an agent. Adam was efficient and helpful, and we're very happy with the flat. The paralegal team were a little difficult when minor technical difficulties arose with some paperwork, but the agency was flexible enough to handle this, and we moved in on time....
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Comment on agent fees
The fees were waived in exchange for moving in early.
Was this helpful? Yes
Jan 27,2017
Minithumbup
By:
Jan 27,2017
0 people found
this helpful
I cannot praise the Lucy and Daniella highly enough. They were helpful, cheerful, and hardworking throughout the process. They kept me well informed at all times. They were trustworthy and straightforward. Even though market conditions were challenging, they obtained the asking price for the flat. They also kept me sane through a process that is inevitably stressful at times....
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Comment on agent fees
The service to give the flat a quick freshen up with paint and minor works was well worth the extra money. In fact this additional cost still only came in at the same price as many competitors basic service.
Was this helpful? Yes
Jan 27,2017
Minithumbup
By:
Jan 27,2017
0 people found
this helpful
From the very beginning I've had such brilliant service and support from Andrew Murphy, and his team. He, Ivett and Flora listened very carefully to my needs and met them perfectly, letting me know how things were progressing along the way. I'll be using Portico again and will most definitely be recommending them to others....
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Jan 25,2017
Minithumbup
By:
Jan 25,2017
0 people found
this helpful
My experience with Portico Clapham so far has been excellent and I see no reason for this to change in the future. Andrew and his team have been responsive, helpful and professional throughout. He suggested a realistic initial price for my flat (other agents often try an initial high price then pressure the landlord to drop the price after no interest) and showed it to exactly the kind of clients we wanted. We got 3 offers from good candidates inside a week. The referencing on accepting an offer...
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Comment on agent fees
Competitive. Not the cheapest but so far, good value for money.
Was this helpful? Yes
Jan 23,2017
Minithumbdown
By:
Jan 23,2017
12 people found
this helpful
I had no choice but to work with Portico in order to secure the rental property that I was interested in. I had to pay just £230 in administration fees so that they could carry out checks ranging from whether my father felt that I conducted myself appropriately 10 years prior when I lived in his home through to if my employer was willing to confirm that they had chained me to a desk for the next 20 years. Unfortunately, my employer could not guarantee this, and also shared that I had...
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Comment on agent fees
£230 - to find out about the life history of the incoming tenant £250 - a gift given to Portico from the outgoing tenant to say thank you for living in this property and for the trouble of finding a replacement tenant so that we don't have to. £90 - to cover the cost of an electronic signature that confirms that you want to keep doing exactly what you are doing and keep living in your rented property after 1 year. Your pinky finger - to ensure that if you don't pay your rent that they have your fingerprints to track you down.
Was this helpful? Yes
Jan 18,2017
Minithumbdown
By:
Jan 18,2017
5 people found
this helpful
We are renting flat through Portico which has a serious damp problem.There is mould on the walls and furnishing. After 3 months chasing for a resolution nothing has happened and the property manager refuses to return phone calls. We have put a fix in at our expense and the landlord refuses to reimburse by doing so breaching the tenancy agreement. On top of that they just issued a late rental payment notice for the next 6 months rental yet there was no previous reminder. Very disappointed with...
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 16,2017
Minithumbup
By:
Jan 16,2017
1 people found
this helpful
Daniel was extremely diligent in finding a buyer, and went above and beyond to help. Made the process very straightforward, and gave his honest opinion throughout. Therefore have no hesitation in giving Daniel and Portico the maximum rating!...
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Was this helpful? Yes
Jan 16,2017
Minithumbup
By:
Jan 16,2017
0 people found
this helpful
I'm very pleased with the result of the sale of my property. Stuart and his team were always well-prepared and efficient, and it was such a relief to have such trustworthy people dealing with a major financial arrangement. Many thanks!...
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Was this helpful? Yes
Jan 16,2017
Minithumbup
By:
Jan 16,2017
0 people found
this helpful
High level of integrity throughout the process, and extremely hard working. Clearly, went above and beyond his remit to ensure a smooth process....
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Was this helpful? Yes
Jan 13,2017
Minithumbup
By:
Jan 13,2017
0 people found
this helpful
I was very happy working with Portico and in particular Daniel. He was very enthusiastic, professional and very proactive. We were working to a tight schedule and juggling a number of things and I always felt that Daniel was very open, honest and helpful throughout in making sure things went smoothly. Really enjoyed our viewing and made an offer the same day....
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Was this helpful? Yes
Dec 30,2016
Minithumbup
By:
Dec 30,2016
0 people found
this helpful
Kept all parties well informed throughout the process, the right amount of pressure was applied to ensure the sale was completed in time....
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Comment on agent fees
Who would not like further reduced fees, comparatively (in the area) fees are acceptable.
Was this helpful? Yes
Dec 28,2016
Minithumbup
By:
Dec 28,2016
1 people found
this helpful
We decided to go with Portico to sell our flat after a valuation by Stuart. During which we found Stuart to be enthusiastic, personable and trustworthy. It was Stuart as an individual and not the valuation itself or company reputation which led us to choose Portico. We then had the opportunity to meet Asha and Stuart P and show them around the flat, as they would be conducting viewings which we found very useful and reassuring. We also found both of them to be friendly and knowledgeable. We were...
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Comment on agent fees
Resonable
Was this helpful? Yes
Dec 28,2016
Minithumbup
By:
Dec 28,2016
0 people found
this helpful
The process was easy to follow and took a little time. Everything mostly online. The staff is helpful. Hope will stay the same! Thank you...
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Was this helpful? Yes
Dec 23,2016
Minithumbup
By:
Dec 23,2016
0 people found
this helpful
I've been extremely happy with the Portico service. Luke and Jake have been great ambassadors for the company and the service they provided was friendly, professional, accurate, effective and timely....
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Comment on agent fees
Great value
Was this helpful? Yes

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Agent Fees

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Last updated at 12:02 PM 02/02/2016 by Luke Parle

Complaints Procedure

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Last updated at 12:02 PM 02/02/2016 by Luke Parle

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