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Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales packag
Read full description...Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.

We also offer a premium Airbnb management service, and a cost-effective Handyman service.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance

If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!

Click here if you'd like to find out how much your property is currently worth in 60 seconds!

We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
 
www.portico.com Properties for sale
Properties for rent
Sep 20,2017
Minithumbdown
By: 'M.O.'
Sep 20,2017
2 people found
this helpful
Chose the flat after seeing central heating radiators in all rooms. Turns out the agent omitted to mention that the central heating wasn't working. Despite admitting that this was their fault, they have refused to rectify. On top of this the man in charge does not respond to emails in a timely manner at all. Which is disgraceful really. Would not recommend at all....
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Was this helpful? Yes
Sep 20,2017
Minithumbup
Marc McIlveney
By: 'Leesy'
Sep 20,2017
0 people found
this helpful
Marc McIlveney at Portico has helped me rent out my flat for the past 5 years. Together we've found a succession of really great tenants, and the process has always been smooth, and enjoyable. He's someone who actually listens to both Landlord and Tenant and truly helps match the right people to the right place....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Sep 19,2017
Minithumbdown
By: 'Sanna'
Sep 19,2017
3 people found
this helpful
Really bad experience. Property manager was extremely rude and declined to answer any questions asked, communication was poor ad the flat was left in a horrendous condition by the previous tenants....
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Was this helpful? Yes
By: PM
Sep 20, 2017
Issue processed as normal - Tenants reported issue, asked for it to be dealt with asap. When handyman arranged for next day (tenants informed about that) they started to demand more notice and were not happy so we cancelled the visit to find more suitable timing. Very unfair comment as tenants did not communicate with each other and were providing company with contradictory information.
Sep 18,2017
Minithumbup
Spencer Ferguson
By: 'Hannah & Andy'
Sep 18,2017
2 people found
this helpful
Spencer really helped us get our dream home and got things moving really quickly! We'd definitely recommend using Portico. Thanks Spencer :)...
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Was this helpful? Yes
Sep 18,2017
Minithumbup
Spencer Ferguson
By: 'Hannah & Andy'
Sep 18,2017
1 people found
this helpful
Spencer really helped us get our dream home and got things moving really quickly! We'd definitely recommend using Portico. Thanks Spencer :)...
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Was this helpful? Yes
Sep 18,2017
Minithumbup
Ivett Karman
By: 'Morgan P'
Sep 18,2017
0 people found
this helpful
We have got a really beautiful appartment thanks to Ivett. We were moving from Paris to London and Ivett told us everything we needed to know. She was always available....
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Was this helpful? Yes
Sep 15,2017
Minithumbup
Daniella Yohans
By: 'Philip_C'
Sep 15,2017
1 people found
this helpful
Portico handled every stage of my house sale superbly. They were proactive and responded effectively at a time of uncertainty in our part of the market, securing a timely sale. At all times, they were communicative and followed up leads, queries and requests for information. Portico is a hands-on agent; but only to the extent that you're comfortable with and which helps to achieve your selling aims, That is to say, they won't phone every five minutes just to "check in" for the sake o...
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Comment on agent fees
Portico's fees were straightforward, transparent, and very acceptable.
Was this helpful? Yes
Sep 14,2017
Minithumbup
Spencer Ferguson
By: 'Eleni'
Sep 14,2017
1 people found
this helpful
We bought our flat through Portico and had an overall great experience. We dealt primarily with Spencer Ferguson who showed us around the flat and later ensured that the vendors' and us were always on the same page. Spencer was helpful and supportive throughout the process and ensured that all our questions/issues were addressed in a timely and efficient manner....
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Was this helpful? Yes
Sep 12,2017
Minithumbdown
By: 'Haslar'
Sep 12,2017
2 people found
this helpful
This agency is every tenant's hell. Their fees are ridiculous (£180 for just extending the contact), they don't answer emails, they take ages to arrange repairs. It took them 2 months to fix our leaky boiler and we had to pay extra £120 for the water bill. We've been waiting for a shower door repair for 7 months now. They're a complete mess, in my 10 years of renting in London I've never experienced such a level of incompetence....
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Comment on agent fees
Very high
Was this helpful? Yes
Sep 11,2017
Minithumbdown
By: 'Sasha'
Sep 11,2017
4 people found
this helpful
From the minute Portico had our deposit to a month after moving out, Portico have been the epitome of negligent. The property management team * was either rude or completely ignored us whenever we tried to contact them. When we first moved in there were multiple issues that were not resolved for over 3 months (over half of our original tenancy). We ended up extending the tenancy by a year and we have now moved out without any response regarding our deposit. The check-out inspection claimed th...
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Comment on agent fees
BAD
Was this helpful? Yes
Sep 10,2017
Minithumbdown
Claudiu Ciupitu
Adam Green
By: 'Mark'
Sep 10,2017
2 people found
this helpful
* Good until they receive any money. Rebecca showed us round the flat and was very friendly and helpful. We were then handed to Claudiu who accepted our holding deposit without problem. The process of reference collection was slow and required us emailing to chase what was needed - which should not be necessary when paying £425 pp for references, guarantor and admin. On move in day, the toilet was leaking, hob broken and the flat had not been professionally cleaned (stains on ca...
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Comment on agent fees
It is well known that the fees are expensive for this letting agents and you would expect the service to reflect this - it does not.
Was this helpful? Yes
Sep 06,2017
Minithumbdown
By: 'Cst'
Sep 06,2017
2 people found
this helpful
I would urge future tenants to read the one star reviews left, as I am having a very similar problem and these seem to be closer to the truth. The agency is very unresponsive when we contact them, but very proactive when chasing tenants for money. In our situation, they have mislead into paying more for the rent as well, due to lack of internal communication. Please do check very carefully with this agency if you want to proceed with renting with them. Plus, a few times we have informed them of ...
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Comment on agent fees
Fees are very high as renewal jobs are always mishandled (3rd time to sign a contract now and not thinking to do so a 4th time)
Was this helpful? Yes
Sep 04,2017
Minithumbup
Michelle Ford
Spencer Ferguson
By: 'Kyboone'
Sep 04,2017
1 people found
this helpful
A very professional operation; Spencer did not interfere or override any of my statements when prospective purchasers came to the property. I am very happy with the outcome of the sale, particularly in securing the asking price and not forcing the issue when 2 higher bids were received - and declined....
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Comment on agent fees
Nobody likes to pay fees but as these were based on the sale price I felt they were reasonable.
Was this helpful? Yes
Aug 31,2017
Minithumbup
Jake Fahey
Luke Parle
By: 'Omer Mustafa'
Aug 31,2017
0 people found
this helpful
Jake helped us to find our first flat together in Clapham, after looking through a number of properties in the area....
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Comment on agent fees
n/a
Was this helpful? Yes
Aug 29,2017
Minithumbup
Mikeala Osborn
By: 'Jawad Keshtgar'
Aug 29,2017
0 people found
this helpful
As a landlord, the service provided by Portico for managing my property was excellent and I would highly recommend any home owner that wish to have their property rented to look no further than Portico! Furthermore, it was a pleasure to have worked closely with Mikeala, who is a true credit to her profession. Her exceptional customer service together with her friendly and supportive approach was always appreciated and any issues I had, she was always available to help resolve them. Thank ...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 21,2017
Minithumbup
Spencer Ferguson
Michelle Ford
By: 'FirsttimebuyerERB'
Aug 21,2017
1 people found
this helpful
The agents at Portico were friendly, helpful, honest, efficient and hard working. We could always get through to them and felt they were really on our side....
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Was this helpful? Yes
Aug 14,2017
Minithumbup
Daniel Cantle
By: 'Andrew Pope'
Aug 14,2017
0 people found
this helpful
Daniel was thoroughly professional through out the entire process and was contactable at all times. We had a troublesome buyer who made the entire process frustrating but Daniel went the extra mile to make sale go ahead....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Aug 11,2017
Minithumbdown
By: 'LL'
Aug 11,2017
3 people found
this helpful
Unless you don't care about your home, and expect the most appalling service from an estate agents...DO NOT USE PORTICO! Their service is abysmal, if they ever decide to response they are rude, full of excuses and don't deliver. As the landlord, I had to liaise with all my tenants as neither me, nor my tenants ever got a response from *them so that was £200 a month wasted for their 'management fee'. Losing keys, not arranging check out dates, not responding, ignoring emails/calls from bot...
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Was this helpful? Yes
Aug 10,2017
Minithumbup
Daniella Yohans
Lucy Adamson
By: 'PC'
Aug 10,2017
0 people found
this helpful
Excellent Service - Informative - Not pushy - Even afterwards helpful in clarifying all the steps during the whole process - friendly - patient - free of jargon...
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Comment on agent fees
neutral
Was this helpful? Yes
Aug 10,2017
Minithumbup
Luke Parle
Jake Fahey
By: 'Anna'
Aug 10,2017
0 people found
this helpful
I worked closely with Portico to sell my flat. From start to finish they were highly professional. In the original valuation they were fair and did not inflate expectations, meaning we were able to get the right people through the door and find a buyer at a good speed and price point. They always acted with integrity and advised me excellently along the process. After viewings they always contacted me to give me feedback, and I never had to chase them. I dealt with Luke and Jake from start to fi...
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 08,2017
Minithumbup
Tembi Ryan
By: 'GW'
Aug 08,2017
0 people found
this helpful
Yet again, Ms Ryan has renegotiated the lease with my tenants in a most timely and expeditious fashion. She has made the entire process painless and a pleasure....
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Comment on agent fees
High but worth it.
Was this helpful? Yes
Aug 08,2017
Minithumbup
Rebekah Peat
By: 'Elizabeth and Jan'
Aug 08,2017
0 people found
this helpful
Rebekah was extremely helpful and responsive to all of our questions. She was also very efficient and thorough in facilitating all of the stages in the renting of our new flat. We are very grateful for her assistance and would definitely recommend her service (and those of Portico) to anyone looking to move within London....
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Was this helpful? Yes
Aug 01,2017
Minithumbup
By: 'S'
Aug 01,2017
2 people found
this helpful
poor service.. lost my 200 pound of my deposit to the landlord due to the lack of information and the contract which was made between portico and the landlord without me knowing .what they did was illegal but who is going to chase after £ 200 .I hope the next time when something is done you let the main person ,the TENANT know about it ..I am utterly disappointed and i will be more careful when it comes to trust in the agencies and the landlords....
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Was this helpful? Yes
Jul 21,2017
Minithumbup
Luke Parle
By: 'Laura B'
Jul 21,2017
0 people found
this helpful
Despite trying to sell my flat during a very tricky time in the market and many convoluted twists and turns in the selling process, Luke was calm, professional, helpful and a total pleasure to work with from start to finish. He went above and beyond the call of duty and offered me sound advice and reassurances along the way. I am already recommending him to others and will continue to do so!...
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Comment on agent fees
Very competitive rates and I feel he certainly earned them.
Was this helpful? Yes
Jul 17,2017
Minithumbup
Daniel Cantle
By: 'TS/RS/KD'
Jul 17,2017
0 people found
this helpful
Daniel managed the sale of our property extremely well. He was always courteous and professional, regularly keeping us up to date with the progression of the sale and ensuring the smooth running of the transaction. We would definitely recommend to other considering the sale of a property....
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Comment on agent fees
Fair
Was this helpful? Yes
Jul 16,2017
Minithumbup
Luke Parle
Jake Fahey
By: 'Zoe'
Jul 16,2017
0 people found
this helpful
Selling my property whilst living overseas was a little daunting, Portico removed all worry from the equation. As an office they were extremely professional from the start, always contactable, friendly and efficient. Luke was my initial contact and over time I worked with Jake also. They found a buyer for my property within a couple of weeks of marketing and when the sale fell through at a late stage they found another buyer within days. Despite ongoing challenges Luke and Jake worked tirele...
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Comment on agent fees
The fees were competitive, I opted for the Concierge package which proved extremely worthwhile on reflection.
Was this helpful? Yes
Jul 14,2017
Minithumbdown
By: 'Page'
Jul 14,2017
5 people found
this helpful
Very disappointed and dissatisfied by the service provided by Clapham Common office. We used to love the Flat we are, but with this agency we are not happy to continue living there. It's a shame as they are "acting on the landlord's behalf", but they make our lives harder. Completely unrespectful and slow....
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Comment on agent fees
For the money they have been pay by agency fees they do nothing.
Was this helpful? Yes
Jul 12,2017
Minithumbup
Ed Lugg
michael chapman
By: 'Crispin'
Jul 12,2017
1 people found
this helpful
A pleasure to work with Ed and Michael, very professional and the flat sold quickly with zero hassle, highly recommended...
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Was this helpful? Yes
Jul 12,2017
Minithumbup
Ed Lugg
michael chapman
By: 'Crispin'
Jul 12,2017
0 people found
this helpful
A pleasure to work with, the sale went through quickly with no hassle, am happy to recommend them, Cris Sinclair Sinclair...
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Was this helpful? Yes
Jul 10,2017
Minithumbup
Alicja Skuza
By: 'Andy'
Jul 10,2017
0 people found
this helpful
Alicja is so wonderfully welcoming over the telephone and then even better in real life. She is efficient, proactive, quick acting and very kind and understanding....
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Was this helpful? Yes

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Last updated at 11:53 AM 06/01/2016 by allAgents

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Keith Cross (Operations Director) at keith.cross@spencersproperty.co.uk or telephone 020 7729 5222
Last updated at 11:53 AM 06/01/2016 by allAgents

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