Portico

4.59/5 rating 2718 reviews
  • 81% valuation accuracy
  • 93% recommend
  • 88% fee satisfaction
  • Staff picture
    Sean
  • Staff picture
    Christopher
  • Staff picture
    becky
  • Staff picture
    Leah
  • Staff picture
    Rashad
  • Staff picture
    Marc
  • Staff picture
    Tracey
  • Staff picture
    Mark
  • Staff picture
    Luke
  • Staff picture
    Areef
  • Staff picture
    Jay
  • Staff picture
    Molly
  • Staff picture
    Adrian
  • Staff picture
    Aleksandra
  • Staff picture
    Michelle
  • Staff picture
    Stuart
  • Staff picture
    Spencer
  • Staff picture
    Chris
  • Staff picture
    Mikeala
  • Staff picture
    Sean
  • Staff picture
    Henry
  • Staff picture
    Adam
  • Staff picture
    Lindsay
Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales packag Read full description...Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.

We also offer a premium Airbnb management service, and a cost-effective Handyman service.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance

If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!

Click here if you'd like to find out how much your property is currently worth in 60 seconds!

We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
Portico



Properties for Sale
Properties to Rent

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“Pathetic...”

Feb 12,2019
Minithumbdown
By: 'Ashwini'
Feb 12,2019
0 people found
this helpful
Just dont waste your time and money in this agency. Not worth it! Neither they respond to your email , nor they pick up your call and answer. Our electric hob in kitchen isnot working from past 25 days. Even after our repeated attempts no one from ...
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“Excellent...”

Feb 11,2019
Minithumbup
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Tracey
By: 'David Madden'
Feb 11,2019
0 people found
this helpful
I have rented my properties with Tracey for many years , always finds my tenants and always ready to help with advise if needed , a great agent...
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Good
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“Beyond useless...”

Feb 06,2019
Minithumbdown
By: 'Gemma B'
Feb 06,2019
1 people found
this helpful
Out of all the incompetent estate agents I've dealt with and, of course, there have been many, Portico have been the absolute worst. Their policy seems to be to ignore every phone call and email, making it impossible to get hold of them. Hence why ...
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Comment on agent fees
The equivalent of throwing money down a drain
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“Service...”

Feb 05,2019
Minithumbup
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Sean
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Leah
By: 'Mr & Mrs Hamilton-Grant'
Feb 05,2019
0 people found
this helpful
We again had excellent service from Sean and Leah. They quickly found a new tenant when we were let down by the first one....
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Ok
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“Excellent service...”

Feb 05,2019
Minithumbup
By: 'Simon & Laura'
Feb 05,2019
0 people found
this helpful
Jodie was responsive and courteous throughout our rental process and we would have no hesitation in recommending here to others....
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Comment on agent fees
Excellent
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“Well negotiated...”

Feb 05,2019
Minithumbup
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Tracey
By: 'Ed'
Feb 05,2019
0 people found
this helpful
I began my relationship with Spencers/Portico some 9+ years ago, and during that time i have dealt almost exclusively with Tracey Ramsay. In what is generally thought of as a difficult industry to keep everyone happy, I have always found her to be fair with ...
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Comment on agent fees
Worth it.
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“Smoothest renting process...”

Feb 04,2019
Minithumbup
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becky
By: 'Becky P'
Feb 04,2019
0 people found
this helpful
Becky was my main point of contact in finding and renting out a flat. She made the whole process run smoothly, helped answer questions and set things up well before handing over to the landlord (The property is landlord managed) Portico's fees are very high, ...
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Fees are very high but the whole process was an absolute breeze which made the cost less painful and worth it.
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“AVOID at all costs...”

Feb 03,2019
Minithumbdown
By: 'UnhappyTenant'
Feb 03,2019
1 people found
this helpful
If I could rate Portico 0 stars, I would. My experience was fine with them when I rented the property, but went downhill from there and I have just finished a 4 month process to get back the deposit they tried to keep from me as it ...
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“Avoid at all costs- boiler room sales to the extreme...”

Jan 31,2019
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William
By: 'Portico tenant'
Jan 31,2019
2 people found
this helpful
Portico are outrageously incompetent. Extortionately high fee pays for: abhorrent lack of communication, unprofessional in every capacity met with habitual lies. In addition to this, they have outright refused to honour the agreed tenancy offer as they have made promises, on behalf of a landlord, ...
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Comment on agent fees
Extortionately high fees should be met with a premium service. This could not be further from the truth.
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“The worst agency...”

Jan 29,2019
Minithumbdown
By: 'Vanessa P Garcia'
Jan 29,2019
1 people found
this helpful
They don't care about ANYTHING, they don't keep the CONRACT. If you have a problem, they don't pick up the phone, if you're lucky you can speak with someone but he will transfer your call with another department and like that, you just waste your ...
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By: Mrs Patel
Feb 01, 2019
View all comments (1)
I got confused before, but if you are renting in E12 you should speak to the forest gate team on 70 Woodgrange Road. I don't think Ilford office would deal with this. I hope this helps you... Mrs Patel ...

“Friendly, proactive, responsible...”

Jan 29,2019
Minithumbup
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Flora
By: 'A.N.'
Jan 29,2019
0 people found
this helpful
Flora was a breath of fresh air. Sunny, friendly, empathetic... as well as 100% capable, proactive, on it. She answered our questions quickly and patiently, passed requests to our landlord and back smoothly, and got all our documents sorted with no hassle. She took on real ...
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“Extension for existing tennant...”

Jan 28,2019
Minithumbup
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Mikeala
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Matt
By: 'Ray'
Jan 28,2019
0 people found
this helpful
Provided advice for extending on a month by month basis. Ensured the extension documents were sent out ensuring continuiuty. Thank you for your help...
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“Great service¬...”

Jan 28,2019
Minithumbup
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Flora
By: 'Jen'
Jan 28,2019
0 people found
this helpful
Flora was brilliant from start to finish in our process, and seemed to really care about us securing the flat we wanted! She was responsive and helpful, and I would have no hesitation in recommending Flora....
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Comment on agent fees
good
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“Sales Clarence Avenue...”

Jan 27,2019
Minithumbup
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Harry
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Luke
By: 'Berlin'
Jan 27,2019
0 people found
this helpful
Thank you for your service during the sale of our flat. We certainly had our ups and downs given the Brexit looming ahead. We appreciated the timely feedback and special thanks to Harry for his responsiveness even during his day off!...
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“Professionalism...”

Jan 25,2019
Minithumbdown
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Mikeala
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Matt
By: 'Terry from Chigwell'
Jan 25,2019
0 people found
this helpful
Matt and Mikeala rented three of my properties last year. They kept me updated throughout and represented Portico thoroughly professionally....
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Comment on agent fees
Standard fees. I had no issue with them.
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“Exceeds expectiations...”

Jan 25,2019
Minithumbup
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Luke
By: 'Kimberleycb'
Jan 25,2019
0 people found
this helpful
I would just like to take a moment to let you know how fantastic Luke has been through the selling process. If I am to be frank my husband has a strong dislike for estate agents due to past experiences and so through out the ...
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Comment on agent fees
I think Agents fees were competitive and they actually worked for their money so in my view was cost effective.
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“Tough Sale...”

Jan 25,2019
Minithumbup
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Luke
By: 'Pascal'
Jan 25,2019
0 people found
this helpful
Luke was very helpful in pushing the sale through of my late fathers flat. Liaising well with all parties involved....
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Good
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“Professional, Courteous & Efficient...”

Jan 25,2019
Minithumbup
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Mikeala
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Matt
By: 'Michael'
Jan 25,2019
0 people found
this helpful
Great service given by Mikeala Osborn. Wouldn't have secured the property without her vital input. As a result wouldn't hesitate to work with Portico again....
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Comment on agent fees
Fine
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“Great service, always helpful and chasing things on my behalf....”

Jan 25,2019
Minithumbup
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Harry
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Luke
By: 'Gemma France'
Jan 25,2019
0 people found
this helpful
I live in Australia and both Luke and Harry have been exceptional in helping me get the sale of the property through and chasing the solicitors who were useless. I've just had a baby so their help was amazing and took a lot of the ...
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Comment on agent fees
Fine. Standard
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“Went above and beyond to complete our sale....”

Jan 25,2019
Minithumbup
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Luke
By: 'Sophie'
Jan 25,2019
0 people found
this helpful
Luke was really helpful throughout the whole process of our purchase. The purchase was a little difficult at points and Luke went over and above his call of duty to make sure that we had all the relevant documents to our solicitor to ensure completing ...
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N/A
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“Painless process...”

Jan 24,2019
Minithumbup
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Flora
By: 'Simao Cardoso'
Jan 24,2019
0 people found
this helpful
Flora made it easy for us to move in. Very friendly and very helpful. Moving to a new property and all the paperwork associated is normally a very stressful process...
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“professional & helpful...”

Jan 24,2019
Minithumbup
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Ivett
By: 'Yuanyuan'
Jan 24,2019
0 people found
this helpful
Ivett is very professional and is such a nice lady. She kindly offered help when my first offer was not accepted. Then the whole letting process was quick, smooth, and enjoyable. The flat I got is even better than the first one! I would recommend ...
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Comment on agent fees
Fair
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“Overall efficient and professional experience...”

Jan 17,2019
Minithumbup
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Mark
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Michelle
By: 'Buyer'
Jan 17,2019
2 people found
this helpful
We bought via Portico Leyton. Having dealt with multiple agents in the area for months, it was as pleasant as possible buying a house could be! Michelle was in particular brilliant, in terms of her diligence with pushing the sale through, as well as dealing ...
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N/a
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“Great service :)...”

Jan 17,2019
Minithumbup
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Daniel
By: 'V.G'
Jan 17,2019
0 people found
this helpful
Claire Fernandez and Daniel Cantle have been so helpful in the search for our new home! From start to finish my partner and I were offered the right amount of support. We will definetely recommend Portico to anyone searching for a good and reliable Estate ...
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“Outstanding customer service!...”

Jan 13,2019
Minithumbup
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Gokhan
By: 'Camilla Stanger'
Jan 13,2019
3 people found
this helpful
Gokhan has been an absolute pleasure to work with. Moving house can feel quite stressful, but Gokhan has gone out of his way at every turn to make the experience as smooth and enjoyable as possible. He is warm, friendly, extremely professional and has applied ...
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Comment on agent fees
The fees seem reasonable for the service provided.
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“Excellent service...”

Jan 03,2019
Minithumbup
By: 'Carolyn'
Jan 03,2019
3 people found
this helpful
Brilliant communication and helpful service from Portico, who made the sale of our flat much easier than anticipated! Helpful advice and tailored to what we needed....
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Comment on agent fees
reasonable
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“Good...”

Jan 03,2019
Minithumbup
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Marc
Staff profile picture
Gokhan
By: 'Monica'
Jan 03,2019
4 people found
this helpful
Staff very helpful, very thoughtful and quick to answer any of our questions. Overall, I would recommend this branch to anyone who's looking for a new place to live....
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Good
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“Very good service...”

Jan 03,2019
Minithumbup
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Marc
Staff profile picture
Gokhan
By: 'Nuno Rosa'
Jan 03,2019
5 people found
this helpful
Both Marc and Gokhan replied to all our e-mails answering our questions very quickly and we felt, from the very beginning, that we could trust this agency....
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Comment on agent fees
The agency fees were not as expensive as we thought they would be.
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“Good...”

Jan 03,2019
Minithumbup
Staff profile picture
Marc
Staff profile picture
Gokhan
By: 'Ruben'
Jan 03,2019
4 people found
this helpful
All team was very supportive and quick on answering our questions. The process was quite easy and the team easily arranged alternatives to overcome certain difficulties we had....
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“Values your time and quick excellent service...”

Dec 23,2018
Minithumbup
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Gokhan
Staff profile picture
Marc
By: 'Annie and Julia'
Dec 23,2018
4 people found
this helpful
I found my experience at portico very helpful. The estate agents call you when they have relevant infomation, I found renting flat through them recommending a place, not on a website directly. The whole process was very quick and I didn't feel that anything was ...
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Comment on agent fees
good
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NAEA ARLA TDS SAGEagent My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
599 15 972 144 482 4 414 3 66 19

Fees

No fees set.

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Keith Cross (Operations Director) at keith.cross@spencersproperty.co.uk or telephone 020 7729 5222
Last updated at 9:34 AM 06/11/2017 by allAgents

Awards won by Portico

Individual Branch Awards

Chigwell, IG7

London, W3

London, SW4

London, N1

London, WC1A

London, SW16

London, W6

London, N5

Woodford Green, IG8

London, NW1

London, E10

London, SW6

London, E17

Firm rankings


Overall

Estate agents

Letting agents

View All 17 Branches


Portico - Acton, London, W3
Acton
137 High Street, London W3 6LY
(100)
Portico - Battersea, London, SW11
Battersea
129 Northcote Road, London SW11 6PS
(52)
Portico - Bethnal Green, London, E2
Bethnal Green
471 Bethnal Green Road, London E2 9QH
(132)
show all branches (17)
Portico - Bloomsbury, London, WC1A
Bloomsbury
26 Museum Street, London WC1A 1JU
(64)
Portico - Camden, London, NW1
Camden
3 Parkway, London NW1 7PG
(111)
Portico - Chigwell, IG7
Chigwell
22 Brook Parade, High Road, Chigwell IG7 6PF
(72)
Portico - Clapham, London, SW4
Clapham
5 Clapham Common South Side, London SW4 7AA
(261)
Portico - Dulwich, London, SE22
Dulwich
94 Lordship Lane, London SE22 8HF
(67)
Portico - Forest Gate, London, E7
Forest Gate
70 Woodgrange Road, London E7 0EN
(155)
Portico - Fulham, London, SW6
Fulham
843 Fulham Road, London SW6 5HJ
(57)
Portico - Hammersmith, London, W6
Hammersmith
178 King Street, London W6 0RA
(85)
Portico - Highbury, London, N5
Highbury
102 Highbury Park, London N5 2XE
(41)
Portico - Ilford, IG1
Ilford
207 Cranbrook Road, Ilford IG1 4TD
(236)
Portico - Islington, London, N1
Islington
1 Theberton Street, London N1 0QY
(77)
Portico - Leyton, London, E10
Leyton
252 High Road, London E10 5PW
(319)
Portico - Walthamstow, London, E17
Walthamstow
163/165 Hoe Street, London E17 3AL
(410)
Portico - Woodford , Woodford Green, IG8
Woodford
461 High Road, Woodford Green IG8 0XE
(422)

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