We're Portico, an award-winning London agent with 18 branches across London and Essex.
We offer a range of unique services that set us apart from other agents; our Concierge sales packag Read full description...Portico
We're Portico, an award-winning London agent with 18 branches across London and Essex.
We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.
We also offer a premium Airbnb management service, and a cost-effective Handyman service.
As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance
If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!
Click here if you'd like to find out how much your property is currently worth in 60 seconds!
We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
Just dont waste your time and money in this agency. Not worth it! Neither they respond to your email , nor they pick up your call and answer.
Our electric hob in kitchen isnot working from past 25 days. Even after our repeated attempts no one from ... read full review
Branch: Woodford Green, 461 High Road
Services: Lettings (as a Landlord)
Rent PCM: £1300 Would you recommend?: Yes
Postcode: IG10
Branch: Woodford Green, 461 High Road
Lettings (as a Landlord)
Rent PCM: £1300 Postcode: IG10
0people found this helpful
I have rented my properties with Tracey for many years , always finds my tenants and always ready to help with advise if needed , a great agent... read full review
Branch: London, 471 Bethnal Green Road
Services: Lettings (as a Tenant)
Rent PCM: £1213 Would you recommend?: No
Postcode: E2 9
Branch: London, 471 Bethnal Green Road
Lettings (as a Tenant)
Rent PCM: £1213 Postcode: E2 9
1people found this helpful
Out of all the incompetent estate agents I've dealt with and, of course, there have been many, Portico have been the absolute worst. Their policy seems to be to ignore every phone call and email, making it impossible to get hold of them. Hence why ... read full review
Branch: Woodford Green, 461 High Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: IG8
Branch: Woodford Green, 461 High Road
Lettings (as a Landlord)
Postcode: IG8
0people found this helpful
I began my relationship with Spencers/Portico some 9+ years ago, and during that time i have dealt almost exclusively with Tracey Ramsay.
In what is generally thought of as a difficult industry to keep everyone happy, I have always found her to be fair with ... read full review
Branch: London, 163/165 Hoe Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E17
Branch: London, 163/165 Hoe Street
Lettings (as a Tenant)
Postcode: E17
0people found this helpful
Becky was my main point of contact in finding and renting out a flat. She made the whole process run smoothly, helped answer questions and set things up well before handing over to the landlord (The property is landlord managed) Portico's fees are very high, ... read full review
Comment on agent fees
Fees are very high but the whole process was an absolute breeze which made the cost less painful and worth it.
Branch: London, 5 Clapham Common South Side
Services: Lettings (as a Tenant)
Rent PCM: £1050 Would you recommend?: No
Postcode: SW16
Branch: London, 5 Clapham Common South Side
Lettings (as a Tenant)
Rent PCM: £1050 Postcode: SW16
1people found this helpful
If I could rate Portico 0 stars, I would. My experience was fine with them when I rented the property, but went downhill from there and I have just finished a 4 month process to get back the deposit they tried to keep from me as it ... read full review
“Avoid at all costs- boiler room sales to the extreme...”
1 Star Review
Jan 31,2019
William
By: 'Portico tenant'
Jan 31,2019
Branch: London, 471 Bethnal Green Road
Services: Lettings (as a Tenant)
Rent PCM: £1520 Would you recommend?: No
Postcode: E3 5
Branch: London, 471 Bethnal Green Road
Lettings (as a Tenant)
Rent PCM: £1520 Postcode: E3 5
2people found this helpful
Portico are outrageously incompetent. Extortionately high fee pays for: abhorrent lack of communication, unprofessional in every capacity met with habitual lies. In addition to this, they have outright refused to honour the agreed tenancy offer as they have made promises, on behalf of a landlord, ... read full review
Comment on agent fees
Extortionately high fees should be met with a premium service. This could not be further from the truth.
They don't care about ANYTHING, they don't keep the CONRACT. If you have a problem, they don't pick up the phone, if you're lucky you can speak with someone but he will transfer your call with another department and like that, you just waste your ... read full review
View all comments
(1)
I got confused before, but if you are renting in E12 you should speak to the forest gate team on 70 Woodgrange Road. I don't think Ilford office would deal with this.
I hope this helps you...
Mrs Patel ...
“Friendly, proactive, responsible...”
5 Star Review
Jan 29,2019
Flora
By: 'A.N.'
Jan 29,2019
Branch: London, 5 Clapham Common South Side
Services: Lettings (as a Tenant)
Rent PCM: £2000 Would you recommend?: Yes
Postcode: SW9
Branch: London, 5 Clapham Common South Side
Lettings (as a Tenant)
Rent PCM: £2000 Postcode: SW9
0people found this helpful
Flora was a breath of fresh air. Sunny, friendly, empathetic... as well as 100% capable, proactive, on it. She answered our questions quickly and patiently, passed requests to our landlord and back smoothly, and got all our documents sorted with no hassle. She took on real ... read full review
Branch: Chigwell, 22 Brook Parade, High Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: IG6
Branch: Chigwell, 22 Brook Parade, High Road
Lettings (as a Landlord)
Postcode: IG6
0people found this helpful
Provided advice for extending on a month by month basis.
Ensured the extension documents were sent out ensuring continuiuty.
Thank you for your help... read full review
Branch: London, 5 Clapham Common South Side
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW17
Branch: London, 5 Clapham Common South Side
Lettings (as a Tenant)
Postcode: SW17
0people found this helpful
Flora was brilliant from start to finish in our process, and seemed to really care about us securing the flat we wanted! She was responsive and helpful, and I would have no hesitation in recommending Flora.... read full review
Branch: London, 5 Clapham Common South Side
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: sw4
Branch: London, 5 Clapham Common South Side
Sales (as a Vendor)
Postcode: sw4
0people found this helpful
Thank you for your service during the sale of our flat. We certainly had our ups and downs given the Brexit looming ahead. We appreciated the timely feedback and special thanks to Harry for his responsiveness even during his day off!... read full review
Branch: Chigwell, 22 Brook Parade, High Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: IG6
Branch: Chigwell, 22 Brook Parade, High Road
Lettings (as a Landlord)
Postcode: IG6
0people found this helpful
Matt and Mikeala rented three of my properties last year. They kept me updated throughout and represented Portico thoroughly professionally.... read full review
Branch: London, 5 Clapham Common South Side
Services: Sales (as a Vendor)
Sold price: £480000 Would you recommend?: Yes
Postcode: SW18
Branch: London, 5 Clapham Common South Side
Sales (as a Vendor)
Sold price: £480000 Postcode: SW18
0people found this helpful
I would just like to take a moment to let you know how fantastic Luke has been through the selling process. If I am to be frank my husband has a strong dislike for estate agents due to past experiences and so through out the ... read full review
Comment on agent fees
I think Agents fees were competitive and they actually worked for their money so in my view was cost effective.
Branch: Chigwell, 22 Brook Parade, High Road
Services: Lettings (as a Tenant)
Rent PCM: £2750 Would you recommend?: Yes
Postcode: Ig7
Branch: Chigwell, 22 Brook Parade, High Road
Lettings (as a Tenant)
Rent PCM: £2750 Postcode: Ig7
0people found this helpful
Great service given by Mikeala Osborn. Wouldn't have secured the property without her vital input. As a result wouldn't hesitate to work with Portico again.... read full review
“Great service, always helpful and chasing things on my behalf....”
4 Star Review
Jan 25,2019
Harry
Luke
By: 'Gemma France'
Jan 25,2019
Branch: London, 5 Clapham Common South Side
Services: Sales (as a Vendor)
Sold price: £425000 Would you recommend?: Yes
Postcode: Sw11
Branch: London, 5 Clapham Common South Side
Sales (as a Vendor)
Sold price: £425000 Postcode: Sw11
0people found this helpful
I live in Australia and both Luke and Harry have been exceptional in helping me get the sale of the property through and chasing the solicitors who were useless. I've just had a baby so their help was amazing and took a lot of the ... read full review
Branch: London, 5 Clapham Common South Side
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SW18
Branch: London, 5 Clapham Common South Side
Sales (as a Buyer)
Postcode: SW18
0people found this helpful
Luke was really helpful throughout the whole process of our purchase. The purchase was a little difficult at points and Luke went over and above his call of duty to make sure that we had all the relevant documents to our solicitor to ensure completing ... read full review
Branch: London, 5 Clapham Common South Side
Services: Lettings (as a Tenant)
Rent PCM: £1500 Would you recommend?: Yes
Postcode: SW4
Branch: London, 5 Clapham Common South Side
Lettings (as a Tenant)
Rent PCM: £1500 Postcode: SW4
0people found this helpful
Flora made it easy for us to move in. Very friendly and very helpful. Moving to a new property and all the paperwork associated is normally a very stressful process... read full review
Branch: London, 5 Clapham Common South Side
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW17
Branch: London, 5 Clapham Common South Side
Lettings (as a Tenant)
Postcode: SW17
0people found this helpful
Ivett is very professional and is such a nice lady. She kindly offered help when my first offer was not accepted. Then the whole letting process was quick, smooth, and enjoyable. The flat I got is even better than the first one! I would recommend ... read full review
“Overall efficient and professional experience...”
5 Star Review
Jan 17,2019
Mark
Michelle
By: 'Buyer'
Jan 17,2019
Branch: London, 252 High Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: E10
Branch: London, 252 High Road
Sales (as a Buyer)
Postcode: E10
2people found this helpful
We bought via Portico Leyton. Having dealt with multiple agents in the area for months, it was as pleasant as possible buying a house could be! Michelle was in particular brilliant, in terms of her diligence with pushing the sale through, as well as dealing ... read full review
Branch: Woodford Green, 461 High Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: IG8
Branch: Woodford Green, 461 High Road
Sales (as a Buyer)
Postcode: IG8
0people found this helpful
Claire Fernandez and Daniel Cantle have been so helpful in the search for our new home! From start to finish my partner and I were offered the right amount of support. We will definetely recommend Portico to anyone searching for a good and reliable Estate ... read full review
Branch: London, 252 High Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E10
Branch: London, 252 High Road
Lettings (as a Tenant)
Postcode: E10
3people found this helpful
Gokhan has been an absolute pleasure to work with. Moving house can feel quite stressful, but Gokhan has gone out of his way at every turn to make the experience as smooth and enjoyable as possible. He is warm, friendly, extremely professional and has applied ... read full review
Comment on agent fees
The fees seem reasonable for the service provided.
Branch: London, 252 High Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: E10
Branch: London, 252 High Road
Sales (as a Vendor)
Postcode: E10
3people found this helpful
Brilliant communication and helpful service from Portico, who made the sale of our flat much easier than anticipated! Helpful advice and tailored to what we needed.... read full review
Branch: London, 252 High Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E7
Branch: London, 252 High Road
Lettings (as a Tenant)
Postcode: E7
4people found this helpful
Staff very helpful, very thoughtful and quick to answer any of our questions. Overall, I would recommend this branch to anyone who's looking for a new place to live.... read full review
Branch: London, 252 High Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E7 9
Branch: London, 252 High Road
Lettings (as a Tenant)
Postcode: E7 9
5people found this helpful
Both Marc and Gokhan replied to all our e-mails answering our questions very quickly and we felt, from the very beginning, that we could trust this agency.... read full review
Comment on agent fees
The agency fees were not as expensive as we thought they would be.
Branch: London, 252 High Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E7
Branch: London, 252 High Road
Lettings (as a Tenant)
Postcode: E7
4people found this helpful
All team was very supportive and quick on answering our questions. The process was quite easy and the team easily arranged alternatives to overcome certain difficulties we had.... read full review
Branch: London, 252 High Road
Services: Lettings (as a Tenant)
Rent PCM: £1250 Would you recommend?: Yes
Postcode: E10
Branch: London, 252 High Road
Lettings (as a Tenant)
Rent PCM: £1250 Postcode: E10
4people found this helpful
I found my experience at portico very helpful. The estate agents call you when they have relevant infomation, I found renting flat through them recommending a place, not on a website directly. The whole process was very quick and I didn't feel that anything was ... read full review
88% customers were satisfied with fees81% accuracy of agent's valuations
Price range of properties reviewed
Sales
Min: £40,000
Max: £16,000,000
Letting
Min: £290
Max: £4,500
Review statistics
From Landlords
From Tenants
From Vendors
From Buyers
Other
599
15
972
144
482
4
414
3
66
19
Fees
No fees set.
Complaints Procedure
We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Keith Cross (Operations Director) at keith.cross@spencersproperty.co.uk or telephone 020 7729 5222