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Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales packag
Read full description...Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.

We also offer a premium Airbnb management service, and a cost-effective Handyman service.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance

If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!

Click here if you'd like to find out how much your property is currently worth in 60 seconds!

We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
 
Properties for sale
Properties for rent
Jun 26,2017
Minithumbdown
By:
Jun 26,2017
0 people found
this helpful
As a tenant in a Portico managed property for over 5 years I can only describe my experience of them as entirely negligent. Multiple serious property maintenance issues were ignored, and when addressed handled by incompetent staff and tradesmen. Aside from severely affecting the livability of the property, this must seriously impact the value of the investment for the landlord. An excellent example of Portico's standards of practice occurred when we moved out. They had lost the check-in i...
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Was this helpful? Yes
Jun 23,2017
Minithumbup
Jake Fahey
By:
Jun 23,2017
0 people found
this helpful
Jake was very helpful when showing me around the property and was willing to answer my questions. His responses were prompt and precise....
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Was this helpful? Yes
Jun 19,2017
Minithumbup
Sian Merrilees
By:
Jun 19,2017
0 people found
this helpful
Sian was wonderfully helpful throughout the whole process. Everything was very clearly set out and explained and communication was superb. Having had previous rather stressful house-finding and moving experiences, it was a delight to have such a stress-free and smooth one....
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Comment on agent fees
Higher than others I've dealt with however the flat and lettings experience made up for that.
Was this helpful? Yes
Jun 19,2017
Minithumbup
Sian Merrilees
By:
Jun 19,2017
0 people found
this helpful
Sian was incredible efficient, thoughtful and helpful throughout the entire process of finding an apartment. When I first expressed interest in an apartment available with Portico I received a response and was able to visit the apartment within the same day. She assisted us with our many inquiries regarding the application process and was always available to ask a question to at any time. She truly made our experience an enjoyable and stress free!...
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Comment on agent fees
The fees at Portico are generally a bit higher than what we have seen with other agencies. However the service delivered and ease of the process make up for the cost and are higher quality than we were able to find anywhere else.
Was this helpful? Yes
Jun 19,2017
Minithumbup
Camille McQueen
By:
Jun 19,2017
0 people found
this helpful
A good tenant found by Portico has renewed at a sensible rent in a smooth renewal process. Impressive use of software to simplify signing process....
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Comment on agent fees
Met expectations
Was this helpful? Yes
Jun 16,2017
Minithumbup
Daniel Cantle
By:
Jun 16,2017
0 people found
this helpful
We felt very lucky to have Daniel manage the sale of our property. He was very professional throughout the entire process, offering us excellent advice and updating us on a regular basis. We were very impressed with his hard work, tenacity and how he remained positive and upbeat. Daniel certainly made the experience a lot less stressful for us and I would happily recommend him and Portico to anyone. Thank you Daniel!...
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Jun 16,2017
Minithumbdown
Nathan Brown
By:
Jun 16,2017
1 people found
this helpful
Portico Head Office provided a dire service to tenants. They take weeks to reply to queries, have let people in to the property without prior agreement, are exceptionally rude and extremely unhelpful. We received the flat in a filthy condition. Our deposit has been withheld beyond the contracted time at the end of the tenancy. Avoid using this agency - tenants and landlords!...
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Was this helpful? Yes
Jun 15,2017
Minithumbup
Ed Lugg
Charlotte Bailey
By:
Jun 15,2017
0 people found
this helpful
Hello there to all prospective buyers and sellers in London. When I met with Ed from Portico he pitched me hard about the benefits of working with Portico and in a changing market he lived up to his word. Within roughly 8 weeks of marketing the property I had accepted an offer from a very good buyer. His colleague Charlotte was exceptional, punctual, and completed her tasks at a very high level for a professional only three years into the industry. I take my hat off to Ed and his team. ...
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Comment on agent fees
Very clear from the start. Good.
Was this helpful? Yes
Jun 15,2017
Minithumbdown
Nathan Brown
By:
Jun 15,2017
5 people found
this helpful
I am only giving 1 star because I cannot give less as I am writing this still appalled with the lack of professionalism Portico has showed. From allowing a mice infestation to proliferate in our property for 4+ months and only blocking entrance points when ´forced' by environmental health, leaving us without use of more than 50% of the property for almost half of our tenancy. To bullying the tenants and ignoring our concerns on multiple occasions. To attend the property for viewings witho...
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Comment on agent fees
Fees not worth it as they only looked out for the landlord.
Was this helpful? Yes
Jun 14,2017
Minithumbup
michael chapman
michael chapman
By:
Jun 14,2017
0 people found
this helpful
Mike Champman is a friendly, competent and reliable agent. His honesty and professionalism left a great impression on me. He managed to get all the work done efficiently and also was able to expedite the process of getting tenancy approval even while I was on holidays. I commend his hard work and dedication. Wish all real estate agents would be like him....
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Comment on agent fees
Good and fair
Was this helpful? Yes
Jun 13,2017
Minithumbup
Stuart Balfre
By:
Jun 13,2017
1 people found
this helpful
I am an elderly widow; it was with hesitancy I walked into the Acton Branch of Portico. I was nervously embarking on a Big, big decision. I was considering selling my home in Berrymead Gardens, Acton, in order to purchase a new build luxury flat in Acton Gardens. Stuart, the manager quickly put me at ease, and proceeded not only to advise and help me with selling my property, but also many other aspects of my proposed move. Both Stuart and his support team really went that extra mile. My prop...
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Comment on agent fees
Very good value for money
Was this helpful? Yes
Jun 08,2017
Minithumbup
By:
Jun 08,2017
0 people found
this helpful
We let out our flat with Portico and experienced a professional team who were communicative and effective. Although the initial valuation was a little high, overall I would recommend this service....
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Was this helpful? Yes
Jun 07,2017
Minithumbup
By:
Jun 07,2017
0 people found
this helpful
A professional personal touch makes all the difference. Like Lorina Sinclair did in 2008, Charlotte Bailey helped us to move apartment in 2016 with all the concern and support of a good friend, going out of her way to help us get the best deal she could and managing some difficult relations with everyone else in the chain. Always there when we needed her. Linking us up with anyone we needed at the time. She was the friendly face of Portico for us. If we ever need to move again she'd be the first...
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Comment on agent fees
We negotiated down to a fair and competitive rate.
Was this helpful? Yes
Jun 01,2017
Minithumbup
David Dyer
By:
Jun 01,2017
0 people found
this helpful
David was professional through-out our interaction. I'd recommend him to anyone wising to rent an apartment in London. His knowledge of the area equally good and his re-assurance through what was the worst referencing process I've ever experienced was invaluable. Happy to give further feedback on that if required, but your para-legal process is astonishing inadequate. Your tenants would walk if it wasn't for people like David making excuses for them....
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Comment on agent fees
Fees were in line with the market.
Was this helpful? Yes
May 31,2017
Minithumbup
michael chapman
Ed Lugg
By:
May 31,2017
0 people found
this helpful
It has been my experience that finding somewhere to live (that fits all criteria) is about the most difficult thing one can set out to accomplish in London. If only I'd discovered Portico sooner! The house was in spotless condition, the terms reasonable and the entire process made simple and effortless by our main contact, Michael Chapman. Mike was a stellar agent: reliable, friendly, professional, knowledgeable, on-the-ball and endlessly patient with our many questions. He ensured that we wer...
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Comment on agent fees
The fees were slightly more than I have paid at other agencies, however I truly feel this is a case of 'you get what you pay for'. Although I have paid less at other agents, the experience was also not as professional.
Was this helpful? Yes
May 30,2017
Minithumbup
Alexia Christodoulou
By:
May 30,2017
0 people found
this helpful
Alexia was always quick to react, had always kind words and most of all, did all she could to get us what we needed. Once we signed our Tenancy agreement, she was the only one from Portico we encountered that did something good....
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Was this helpful? Yes
May 27,2017
Minithumbup
By:
May 27,2017
1 people found
this helpful
I moved into a rented property in October during a very stressful time and a young lady by the name of Hannah Bales who was very helpful and would highly recommend her Following on Jay Patel the property manager has been very helpful so a very good experience...
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Was this helpful? Yes
May 21,2017
Minithumbup
Sean Hewitt
By:
May 21,2017
0 people found
this helpful
Since I do not live in England I need the best advice on my property and Sean and the team have always been very helpful (eversince the Spencer days) whenever I visit their office or call them. They always guide me the market conditions and rental market. Whenever my tenant has vacated my property they have instantly replaced them with new tenants...
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Was this helpful? Yes
May 20,2017
Minithumbdown
By:
May 20,2017
5 people found
this helpful
Think of all the negative cliches attributed to state agencies and then add some more to them and that's Portico. This is going to sound like a litany of complaints, there is just so much to tell, but if you want to save yourself time just do the following, DO NOT RENT FROM PORTICO, seriously, avoid them at all costs, the high reviews here are a complete sham. They are not a decent agency (if there is such a thing) and they are not to be trusted. Do you want to know why? Read on, 1) A...
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Comment on agent fees
All their fees are bad, and unfair.
Was this helpful? Yes
By: Alice Brown
May 26, 2017
View all comments (1)
Aside from the fees which we just accepted early on, I could not agree with this comment more. This is an extremely accurate account of our experience with Portico too. Everything from not even apologising for such appealing communication to total unfair treatment. I will also be writing a detailed account of our experience but avoid Portico at all costs if you don't want to feel utterly stressed, upset and exasperated during and AFTER your tenancy has supposed to have even ended. :'( ...
May 19,2017
Minithumbup
Alicja Skuza
Ed Lugg
By:
May 19,2017
0 people found
this helpful
Ed and Alicja looked after my property for many years and I found them to be efficient and diligent in meeting my needs as an overseas landlord....
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Was this helpful? Yes
May 19,2017
Minithumbup
michael chapman
By:
May 19,2017
0 people found
this helpful
very profesional team and helpfull. Mike help a lot and everything went perfect. he informed us about everything and always keeped us up to date. amazing and easy process with mike suport. all perfect after!...
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Was this helpful? Yes
May 17,2017
Minithumbup
Ed Lugg
Adam Wood
By:
May 17,2017
1 people found
this helpful
Ed and Adam were a great help at all stages of the process, from scheduling viewings through to completing the tenancy documentation. Would thoroughly recommend....
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Was this helpful? Yes
May 17,2017
Minithumbup
Chelsea-Leigh Hersom
By:
May 17,2017
0 people found
this helpful
Chelsea was brilliant in helping us find a property initially and once the process was handed over the Sean, she was always still around to answer questions or updates if needed. Also Letting us go back for another look several times! Very happy with the service I received, thanks again :-)...
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Comment on agent fees
Fair considering the service
Was this helpful? Yes
May 17,2017
Minithumbup
Ed Lugg
By:
May 17,2017
0 people found
this helpful
ed was very helpful and knew his stuff i trust him and portico completely iv used them for a few years now and am really happy with there service,they always get back to me as soon as the can and keep me up to date with developments concerning my property....
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Comment on agent fees
ok
Was this helpful? Yes
May 16,2017
Minithumbup
Jay Patel
By:
May 16,2017
0 people found
this helpful
Jay Patel has been absolutely brilliant in responding to and sorting out issues we have had. Really pleased with his efforts....
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Was this helpful? Yes
May 14,2017
Minithumbdown
Nathan Read
Ivett Karman
By:
May 14,2017
3 people found
this helpful
The worse estate agent I have ever dealt with. The whole process has been horrendous from start to finish. Before the tenancy started we agreed with Portico that they would remove some mold in the bathroom. When we moved in we noticed that the mold had not been removed so promptly requested Portico to come and remove the mold. What then followed was 2.5 months of portico ignoring our emails. They didn't come to remove the mold until we were going to halt our rent payments. The mold then came bac...
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Comment on agent fees
The highest fees I have paid in London for the most incompetent service. When we were agreeing the terms to our tenancy and going through the administration process we ended up having 3 different people dealing with the application and neither of them spoke to each other so we had to answer the same questions multiple times. They also couldn't do basic maths such as adding up payslips.
Was this helpful? Yes
May 11,2017
Minithumbup
By:
May 11,2017
0 people found
this helpful
I have been with portico for over 2 years and I have to say the estate agent who handled my rental was excellent and professional. With regards to the lettings management I have only good things to say. All slight problems with my flat were dealt with very quickly and efficiently. Emails answered within 24 hours and just an all round great company to work with. Especially Joseph Whyte who handled all my many phones calls. He is great!!...
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Was this helpful? Yes
May 06,2017
Minithumbdown
By:
May 06,2017
2 people found
this helpful
One of the most unprofessional experience in renting I have ever lived, avoid this company at all costs. They managed to literally fail every possible thing in tenancy, cleaning, contracts, payments, delivery of keys, to name a few. Don't waste your time with them....
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Comment on agent fees
Agent fees are reasonable
Was this helpful? Yes
May 05,2017
Minithumbup
Daniel Cantle
By:
May 05,2017
1 people found
this helpful
I'm happy with the broker and the professionell way the sale was handle from start to close . I can give my recommendations....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 30,2017
Minithumbdown
Tracey Ramsay
By:
Apr 30,2017
4 people found
this helpful
I just wondering were all review about service form Tracey Ramsay ? 1. As a Landlord,DO NOT GO NEAR THIS COMPANY they are a cowboy company posing as professionals. They will take you for a ride and if you seek to have your property returned, they will make you pay dearly and will not reply to any messages, emails or calls thereafter. I am currently in the process of reporting them to the Property Ombudsman, as well as seeking legal advice. you have een warned 2 Stay away from this comp...
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Was this helpful? Yes

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Last updated at 11:53 AM 06/01/2016 by allAgents

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Keith Cross (Operations Director) at keith.cross@spencersproperty.co.uk or telephone 020 7729 5222
Last updated at 11:53 AM 06/01/2016 by allAgents

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