Portico

2440 reviews 4.7 /5 rating
  • 76% valuation accuracy
  • 95% recommend
  • 90% fee satisfaction
  • Sean Hewitt
    Sean Hewitt
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    Rashad Cheema
  • Alex Sheeley
    Alex Sheeley
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    Marc McIlveney
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    Tracey Ramsay
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    Mark Sivell
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    Luke Parle
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    Jay Williams
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Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales packag Read full description...Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.

We also offer a premium Airbnb management service, and a cost-effective Handyman service.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance

If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!

Click here if you'd like to find out how much your property is currently worth in 60 seconds!

We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
 
Properties for sale
Properties for rent
Jul 21,2017
Minithumbup
Luke Parle
Luke Parle
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Jul 21,2017
0 people found
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Despite trying to sell my flat during a very tricky time in the market and many convoluted twists and turns in the selling process, Luke was calm, professional, helpful and a total pleasure to work with from start to finish. He went above and beyond the call of duty and offered me sound advice and reassurances along the way. I am already recommending him to others and will continue to do so!...
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Very competitive rates and I feel he certainly earned them.
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Jul 17,2017
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Daniel Cantle
Daniel Cantle
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Jul 17,2017
0 people found
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Daniel managed the sale of our property extremely well. He was always courteous and professional, regularly keeping us up to date with the progression of the sale and ensuring the smooth running of the transaction. We would definitely recommend to other considering the sale of a property....
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Fair
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Jul 16,2017
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Luke Parle
Luke Parle
Jake Fahey
Jake Fahey
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Jul 16,2017
0 people found
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Selling my property whilst living overseas was a little daunting, Portico removed all worry from the equation. As an office they were extremely professional from the start, always contactable, friendly and efficient. Luke was my initial contact and over time I worked with Jake also. They found a buyer for my property within a couple of weeks of marketing and when the sale fell through at a late stage they found another buyer within days. Despite ongoing challenges Luke and Jake worked tirele...
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The fees were competitive, I opted for the Concierge package which proved extremely worthwhile on reflection.
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Jul 14,2017
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Jul 14,2017
2 people found
this helpful
Very disappointed and dissatisfied by the service provided by Clapham Common office. We used to love the Flat we are, but with this agency we are not happy to continue living there. It's a shame as they are "acting on the landlord's behalf", but they make our lives harder. Completely unrespectful and slow....
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For the money they have been pay by agency fees they do nothing.
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Jul 12,2017
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Ed Lugg
Ed Lugg
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michael chapman
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Jul 12,2017
0 people found
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A pleasure to work with Ed and Michael, very professional and the flat sold quickly with zero hassle, highly recommended...
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Jul 12,2017
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Ed Lugg
Ed Lugg
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michael chapman
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Jul 12,2017
0 people found
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A pleasure to work with, the sale went through quickly with no hassle, am happy to recommend them, Cris Sinclair Sinclair...
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Jul 10,2017
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Alicja Skuza
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Jul 10,2017
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Alicja is so wonderfully welcoming over the telephone and then even better in real life. She is efficient, proactive, quick acting and very kind and understanding....
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Jul 10,2017
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Jul 10,2017
1 people found
this helpful
I am writing this letter as a humble note of appreciation for the outstanding customer service provided by your Property Manger Anna Triarou. She took ownership of the problem relating to my property,with great enthusiasm and diplomacy. She kept me informed all through out the process of obtaining quotes and attending to any ad-hoc needs of dealing with the tenants and contractors. I won't hesitate to bring future clients to your establishment as you provide an exceptional service to your cli...
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Jul 07,2017
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Jul 07,2017
0 people found
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The maintenance issue I had with the rented property was quickly solved. I had no problem with getting back my deposit....
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Jul 06,2017
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Alicja Skuza
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Jul 06,2017
0 people found
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Alicja is not only very efficient and very quick in answering - she also has very polite and kind manners and tries to resolve any problem in the best of ways....
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ok
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Jul 06,2017
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Sean Hewitt
Sean Hewitt
Sean Hewitt
Sean Hewitt
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Jul 06,2017
0 people found
this helpful
Everyone is really helpful and friendly and answers questions promptly. Sean has been amazing as has Helene Tyler. Alexia Christodoulou has gone above and beyond her role to help me I am so thrilled to have her managing my property - I was very sad she will not be managing my flat anymore ....
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Flexible
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Jul 05,2017
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Alicja Skuza
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Jul 05,2017
1 people found
this helpful
Since moving into our rental flat in March, Alicja Skuza has been an excellent manager of the property. She has been prompt to reply to and follow up on enquiries, quick to arrange repairs, and polite and professional in her communication. Thanks Alicja....
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Comment on agent fees
These fees are exorbitant. We managed to bargain them down but not as far as we would like. I am looking forward to new laws coming into place that ban these fees -- in my view it is an extortionate and unfair practice that prospective tenants should not be subjected to.
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Jul 05,2017
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Alena Bartonova
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Jul 05,2017
0 people found
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When it came to finding new tenants for our flat Alena was extremely helpful and very prompt in all our dealings with her. We were very impressed....
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Jul 04,2017
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Alicja Skuza
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Jul 04,2017
0 people found
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Alicja is an asset to the team - she is unfailingly helpful and polite, and always checks to make sure any issues have been resolved to my satisfaction....
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Jun 30,2017
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David Dyer
David Dyer
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Jun 30,2017
0 people found
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David was great from start to end. He made us feel like we were his only clients and was always on hand to answer any queries we had. Would 100% recommend both David & Portico....
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No Fees
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Jun 29,2017
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Spencer Ferguson
Spencer Ferguson
Michelle Ford
Michelle Ford
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Jun 29,2017
0 people found
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I sold my Leyton flat with Spencer, Michelle and Mark - great service provided throughout from all of them - in particular Spencer who has been a great help post sale. Highly recommend....
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Jun 29,2017
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Rebekah Peat
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Jun 29,2017
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Portico Islington recently helped me secure a flat to rent in Highbury. The service provided by the agency was excellent and thorough, providing peace of mind that no small detail in the letting process would be overlooked. My primary point of contact at Portico was Rebekah Peat who initially showed me round the property. She was fantastic - reassuring, professional, easy to communicate with, and very helpful and knowledgeable when it came to arranging the specifics of the contract etc. I really...
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Jun 26,2017
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Jun 26,2017
3 people found
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As a tenant in a Portico managed property for over 5 years I can only describe my experience of them as entirely negligent. Multiple serious property maintenance issues were ignored, and when addressed handled by incompetent staff and tradesmen. Aside from severely affecting the livability of the property, this must seriously impact the value of the investment for the landlord. An excellent example of Portico's standards of practice occurred when we moved out. They had lost the check-in i...
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Jun 23,2017
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Jake Fahey
Jake Fahey
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Jun 23,2017
0 people found
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Jake was very helpful when showing me around the property and was willing to answer my questions. His responses were prompt and precise....
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Jun 19,2017
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Sian Merrilees
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Jun 19,2017
0 people found
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Sian was wonderfully helpful throughout the whole process. Everything was very clearly set out and explained and communication was superb. Having had previous rather stressful house-finding and moving experiences, it was a delight to have such a stress-free and smooth one....
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Higher than others I've dealt with however the flat and lettings experience made up for that.
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Jun 19,2017
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Sian Merrilees
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Jun 19,2017
0 people found
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Sian was incredible efficient, thoughtful and helpful throughout the entire process of finding an apartment. When I first expressed interest in an apartment available with Portico I received a response and was able to visit the apartment within the same day. She assisted us with our many inquiries regarding the application process and was always available to ask a question to at any time. She truly made our experience an enjoyable and stress free!...
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Comment on agent fees
The fees at Portico are generally a bit higher than what we have seen with other agencies. However the service delivered and ease of the process make up for the cost and are higher quality than we were able to find anywhere else.
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Jun 19,2017
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Camille McQueen
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Jun 19,2017
0 people found
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A good tenant found by Portico has renewed at a sensible rent in a smooth renewal process. Impressive use of software to simplify signing process....
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Met expectations
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Jun 16,2017
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Daniel Cantle
Daniel Cantle
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Jun 16,2017
0 people found
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We felt very lucky to have Daniel manage the sale of our property. He was very professional throughout the entire process, offering us excellent advice and updating us on a regular basis. We were very impressed with his hard work, tenacity and how he remained positive and upbeat. Daniel certainly made the experience a lot less stressful for us and I would happily recommend him and Portico to anyone. Thank you Daniel!...
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Reasonable.
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Jun 16,2017
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Nathan Brown
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Jun 16,2017
3 people found
this helpful
Portico Head Office provided a dire service to tenants. They take weeks to reply to queries, have let people in to the property without prior agreement, are exceptionally rude and extremely unhelpful. We received the flat in a filthy condition. Our deposit has been withheld beyond the contracted time at the end of the tenancy. Avoid using this agency - tenants and landlords!...
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Jun 15,2017
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Ed Lugg
Ed Lugg
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Charlotte Bailey
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Jun 15,2017
0 people found
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Hello there to all prospective buyers and sellers in London. When I met with Ed from Portico he pitched me hard about the benefits of working with Portico and in a changing market he lived up to his word. Within roughly 8 weeks of marketing the property I had accepted an offer from a very good buyer. His colleague Charlotte was exceptional, punctual, and completed her tasks at a very high level for a professional only three years into the industry. I take my hat off to Ed and his team. ...
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Very clear from the start. Good.
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Jun 15,2017
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Nathan Brown
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Jun 15,2017
8 people found
this helpful
I am only giving 1 star because I cannot give less as I am writing this still appalled with the lack of professionalism Portico has showed. From allowing a mice infestation to proliferate in our property for 4+ months and only blocking entrance points when ´forced' by environmental health, leaving us without use of more than 50% of the property for almost half of our tenancy. To bullying the tenants and ignoring our concerns on multiple occasions. To attend the property for viewings witho...
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Comment on agent fees
Fees not worth it as they only looked out for the landlord.
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Jun 14,2017
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michael chapman
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michael chapman
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Jun 14,2017
0 people found
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Mike Champman is a friendly, competent and reliable agent. His honesty and professionalism left a great impression on me. He managed to get all the work done efficiently and also was able to expedite the process of getting tenancy approval even while I was on holidays. I commend his hard work and dedication. Wish all real estate agents would be like him....
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Good and fair
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Jun 13,2017
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Stuart Balfre
Stuart Balfre
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Jun 13,2017
1 people found
this helpful
I am an elderly widow; it was with hesitancy I walked into the Acton Branch of Portico. I was nervously embarking on a Big, big decision. I was considering selling my home in Berrymead Gardens, Acton, in order to purchase a new build luxury flat in Acton Gardens. Stuart, the manager quickly put me at ease, and proceeded not only to advise and help me with selling my property, but also many other aspects of my proposed move. Both Stuart and his support team really went that extra mile. My prop...
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Comment on agent fees
Very good value for money
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Jun 08,2017
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Jun 08,2017
0 people found
this helpful
We let out our flat with Portico and experienced a professional team who were communicative and effective. Although the initial valuation was a little high, overall I would recommend this service....
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Jun 07,2017
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Jun 07,2017
0 people found
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A professional personal touch makes all the difference. Like Lorina Sinclair did in 2008, Charlotte Bailey helped us to move apartment in 2016 with all the concern and support of a good friend, going out of her way to help us get the best deal she could and managing some difficult relations with everyone else in the chain. Always there when we needed her. Linking us up with anyone we needed at the time. She was the friendly face of Portico for us. If we ever need to move again she'd be the first...
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Comment on agent fees
We negotiated down to a fair and competitive rate.
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Last updated at 11:53 AM 06/01/2016 by allAgents

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Keith Cross (Operations Director) at keith.cross@spencersproperty.co.uk or telephone 020 7729 5222
Last updated at 11:53 AM 06/01/2016 by allAgents

Firm rankings


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View All 18 Branches


Portico - Acton Branch, London, W3
Acton Branch
137 High Street, London W3 6LY
(97)
Portico - Battersea, London, SW11
Battersea
129 Northcote Road, London SW11 6PS
(45)
Portico - Bethnal Green, London, E2
Bethnal Green
471 Bethnal Green Road, London E2 9QH
(122)
show all branches (18)
Portico - Bloomsbury, London, WC1A
Bloomsbury
26 Museum Street, London WC1A 1JU
(59)
Portico - Camden, London, NW1
Camden
3 Parkway, London NW1 7PG
(59)
Portico - Chigwell, , IG7
Chigwell
Bank House, 22 Brook Parade, High Road, Chigwell IG7 6PF
(56)
Portico - Clapham, London, SW4
Clapham
5 Clapham Common South Side, London SW4 7AA
(205)
Portico - Dulwich Branch, London, SE22
Dulwich Branch
94 Lordship Lane, London SE22 8HF
(64)
Portico - Forest Gate, London, E7
Forest Gate
70 Woodgrange Road, London E7 OEN
(155)
Portico - Fulham Branch, London, SW6
Fulham Branch
843 Fulham Road, London SW6 5HJ
(55)
Portico - Hammersmith Branch, London, W6
Hammersmith Branch
178 King Street, London W6 0RA
(76)
Portico - Highbury, London, N5
Highbury
102 Highbury Park, London N5 2XE
(20)
Portico - Ilford, , IG1
Ilford
207 Cranbrook Road, Ilford IG1 4TD
(230)
Portico - Islington, London, N1
Islington
1 Theberton Street, London N1 0QY
(59)
Portico - Leyton, London, E10
Leyton
252 High Road, London E10 5PW
(264)
Portico - Walthamstow Central, London, E17
Walthamstow Central
163/165 Hoe Street, London E17 3AL
(385)
Portico - West Hampstead, London, NW6
West Hampstead
322 West End Lane, London NW6 1LN
(26)
Portico - Woodford & Loughton, Woodford Green, IG8
Woodford & Loughton
461 High Road, Woodford Green IG8 0XE
(405)


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