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Portico - the new name of Edmund Cude & Bushells Group - is a leading London estate agent with a difference.
We're approachable, we listen to our customers and we go the extra mile. Our team is w
Read full description...Portico - the new name of Edmund Cude & Bushells Group - is a leading London estate agent with a difference.
We're approachable, we listen to our customers and we go the extra mile. Our team is well educated and we take a knowledge-driven approach to property, delivering advice in a friendly and consultative way.

Most importantly, we're focused on delivering an outcome that is in the long-term best interests of our clients.

We've just launched a new set of packages which go to the heart of what our clients have told us they need. So for example, our cost effective property management service includes a rental guarantee as standard. And our new flagship product offers a uniquely personal service that takes all the hassle out of being a landlord. This personal service is supported by an in-house, local Property Concierge: an expert property manager who will proactively manage our client's property as if it were their own.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS. But we also have a team of in-house tradesmen, to make sure we can offer our sales and lettings clients the best possible standards of property maintenance.

Our longer opening hours are there for your convenience. Pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays.
 


Properties for sale
Properties for rent
Dec 07,2016
Minithumbup
By:
Dec 07,2016
1 people found
this helpful
Stuart was very helpful throughout our sale process. He remained positive and informative during each stage in the process and acted as a useful middle man in ensuring clear communication between all parties involved....
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Comment on agent fees
Fees appear commensurate with the work performed.
Was this helpful? Yes
Dec 06,2016
Minithumbup
By:
Dec 06,2016
0 people found
this helpful
Andrew was great at following up and was very clear in all his communications with me. I had a few issues with my old tenants about the date they were vacating the property and Andrew handled this in a positive and professional way. I would certainly use him and Portico again....
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Comment on agent fees
Market Rates.
Was this helpful? Yes
Dec 06,2016
Minithumbup
By:
Dec 06,2016
1 people found
this helpful
Nothing but praise for Stuart - his professionalism, patience and positivity shone throughout the duration of the sale of my property. Having never sold before he made everything clear and straightforward for me, and I was very grateful for the excellent high levels of communication. Would absolutely recommend....
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Comment on agent fees
From what I could tell fees were appropriate.
Was this helpful? Yes
Dec 06,2016
Minithumbup
By:
Dec 06,2016
1 people found
this helpful
Stuart and Asha took care of our property sale for us. Both of them were reliable and professional, easy to contact and returned phone calls promptly. They gave good advice and were realistic about sale prices and market conditions. They kept us well updated about any progress or changes without us having to chase after them constantly. Although we did not purchase our ongoing property with Portico in the end, we did go to a few viewings with Asha. She was honest about the sellers' expectations...
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Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Was very efficient at liaising with the customer and letting us know promptly of any changes or issues. Very happy with the service we received....
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Comment on agent fees
n/a
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
Christina was with me all the way during the property buying process. She was always available to talk and arrange the additional viewings. The communication and the support was great which ensured the smooth albeit slightly delayed (for reasons not related to Christina) transaction. Great job!...
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Comment on agent fees
NA
Was this helpful? Yes
Nov 27,2016
Minithumbup
By:
Nov 27,2016
0 people found
this helpful
Christina was very helpful and available during my flat purchase. She was able to give me great advice with the building works I am having done to my new property, and she has certainly saved me some money! Portico is clearly a leading, professional estate agents, and I will be using them again in the future I'm sure. All the best Christina....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
1 people found
this helpful
Very happy with the service received by Portico through Daniel. Daniel was professional, courteous and available to discuss queries and concerns whenever needed. When needed Daniel was active in chasing outstanding information and took a lot of the hassle out of dealing with solicitors etc. Overall, very happy with the service Dan provided, not to mention he was a genuinely nice guy to do business with! Will contact him again when it comes to selling....
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Comment on agent fees
Purchaser - No fees
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Luke managed the recent sale of our Clapham flat. Start to finish he was very easy to do business with - responsive, close to the detail, approachable and transparent, which led me to have full confidence in him. We were selling a tenanted flat (via portico), and it was super handy having Luke to liaise between the sales and Lettings side for us. I'd highly recommend Luke, thankyou!...
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Comment on agent fees
Very fair.
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
1 people found
this helpful
Thank you Claire Murray and Mike Hookway for your professional approach in selling and dealing with the buyer. You made the transition from seller to buyer smoothly, although there were a few hickups, with the buyer , you were always at the end of the line bringing things together for me , you work closely with the buyers solicitors and you communication was very professional . This made things a whole lot less stressful. You are a great asset to your Company Portico. Thank again for all your h...
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Comment on agent fees
Agents fees was reasonable
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Buying a leasehold property means you could have all sorts of problems which either scares you from the purchase or takes time to solve or compromise. This is my case. Jake had been patient and professional throughout the process from negotiating price to completion....
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Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Ms McQueen had always been so helpful. She is very intelligent and warm-hearted, most importantly reliable. Therefore, it was really easy for me to contact her whenever I need some help. I will recommend the said lady to anyone who would like to find the property around the area where I was....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 11,2016
Minithumbdown
By:
Nov 11,2016
3 people found
this helpful
I had been living in a house rented out by Portico for 2 1/2 years. My experience with them was always bad. My experience with Tembi Ryan was particularly bad, here are just some of the examples o poor customer service: 1. She provided our house with an illegal contract that she demanded we electronically sign despite the incorrect names being next to the signature boxes. When I asked for a legal contract she (very unprofessionally) lost her temper with me and told me I was holding up the pro...
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Was this helpful? Yes
Nov 11,2016
Minithumbdown
By:
Nov 11,2016
1 people found
this helpful
I had been living in a house rented out by Portico for 2 1/2 years. My experience with them was always bad. My experience with Tembi Ryan was particularly bad, here are just some of the examples o poor customer service: 1. She provided our house with an illegal contract that she demanded we electronically sign despite the incorrect names being next to the signature boxes. When I asked for a legal contract she (very unprofessionally) lost her temper with me and told me I was holding up the pro...
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Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
Had excellent service from Portico when recently moving out of my rented property in Streatham Hill. All concerned were understanding of my moving overseas - processes were simplified (eg moving-out clean and inventory check-out were deducted from my deposit in order to minimise toing and froing). After agreeing on the amount of deposit to be returned to me, the money was in my bank account within a couple of days. I can't comment on the service from Portico from the moving-in perspective (Po...
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Was this helpful? Yes
Oct 17,2016
Minithumbup
By:
Oct 17,2016
0 people found
this helpful
Without doubt the best service I have ever received from an Estate Agency. I am very happy that I chose Portico for my new house search, the team is great and they did an amazing job. Flora, the letting agent impressed me a great deal. She was very helpful during the research process and managed to get me the perfect deal. Andrew, the branch manager was also great, always involved and supportive and at the end I can only be grateful for everything. Well done to everybody, fantastic job!!...
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Comment on agent fees
Super Good
Was this helpful? Yes
Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
this helpful
Have to say what a pleasure it was dealing with one of the property managers at Portico - Anna Triarou. I had moved out of a property and having some issues with return of deposit from previous estate agent, the previous estate agent became acquired by Portico and as soon as Anna was dealing with the case - it was settled almost right away. Really great to deal with someone so customer focused and dedicated to resolving things in a timely manner. Incredibly attentive, personable and very ...
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 08,2016
Minithumbup
By:
Oct 08,2016
0 people found
this helpful
Great from start to finish- the only agent during our search who arrived on time to the viewing and really professional and helpful all the way until we moved in....
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Was this helpful? Yes
Oct 03,2016
Minithumbup
By:
Oct 03,2016
0 people found
this helpful
When we had a couple of issues with the flat, Alexia was really helpful in giving us feedback quickly. When our washing machine broke, she was quick to call the maintenance company to come to our flat on the same day and fix it. Lifesaver!...
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Was this helpful? Yes
Oct 01,2016
Minithumbdown
By:
Oct 01,2016
3 people found
this helpful
Worst customer service I have ever experienced. Not returning phone calls, emails, voicemails. After eventually moving in, the house keys provided didn't actually work in the front door- with Portico then saying we had to get them cut at our own expense and wouldn't refund us for the cost! Wouldn't recommend them to anyone....
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Comment on agent fees
Had to pay an exit fee for leaving at the end of my contract..
Was this helpful? Yes
Sep 26,2016
Minithumbup
By:
Sep 26,2016
1 people found
this helpful
Portico were very professional throughout, including being supportive when I initially opted for an Internet only agent rather than their service. Daniel sold the flat within a week of me moving to Portico for the asking price despite it previously being on the market with another agent for several weeks. Daniel was a pleasure to deal with throughout, keeping everything moving and ironing out issues along the way....
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Comment on agent fees
Not especially cheap (middle of average I think) - but I tried the cheap option and it didn't work. They certainly earnt their fee!
Was this helpful? Yes
Sep 16,2016
Minithumbdown
By:
Sep 16,2016
7 people found
this helpful
Very poor - property management team are completely unresponsive. Reported a leak in our roof 2 months ago and nothing has been done about it, I have written countless emails and left messages with various members of staff but no-one ever got back to me. The situation has since got worse and water is now running down our bedroom wall, I managed to get hold of our property manager who called my approach to the issue 'immature and childish' when I said I would be writing a negative review about th...
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Was this helpful? Yes
Sep 10,2016
Minithumbdown
By:
Sep 10,2016
3 people found
this helpful
House wasn't cleaned when we moved in. Took 3 months to fix a shower leak! Now we are moved out and it's been 2 weeks without a response. No inventory, not a single call or email and importantly they still have our deposit. I called and they just didn't have a clue. Something about calling us back but really they were just stalling because clearly they had no idea we moved out....
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Was this helpful? Yes
Sep 09,2016
Minithumbup
By:
Sep 09,2016
0 people found
this helpful
While looking for a flat Portico were very helpful and helped the process go quickly and smoothly. Now living in a property managed by them I can also add they are supportive and quick to organise maintenance when needed. Everything i want from an estate agent....
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Was this helpful? Yes
Sep 09,2016
Minithumbup
By:
Sep 09,2016
0 people found
this helpful
Very friendly and helpful, professional estate agent! She helped us to get our dream flat and the whole process was very smooth....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Sep 09,2016
Minithumbup
By:
Sep 09,2016
3 people found
this helpful
The agents were very friendly and generally helpful in person. However once we decided to rent a property with Portico they have been frustratingly disorganised and uncommunicative throughout the process. The referencing process is extremely long, laborious and complicated. Far more so than at alternative agents I have used in the past. Portico seem to expect you to provide referencing and documents on demand or within an extremely short time frame. However on a number of occasions having sen...
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Was this helpful? Yes
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
Flora and the team were really helpful finding me the perfect one bed for my first time living alone. All three they showed me we want I wanted and ticked all boxes. Boring elements were explained clearly and the team were on hand with any questions that I had....
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Was this helpful? Yes
Sep 06,2016
Minithumbdown
By:
Sep 06,2016
2 people found
this helpful
Whilst I understand that it is important for there to be a referencing process prior to moving into a property, I must admit that Portico's process was rather extensive and complicated compared to other estate agent companies that I have used in the past. Myself and my housemates were required to fill in numerous forms and send over a variety of different documents, and if we did not send these over immediately we were directly telephoned or emailed by multiple, different staff members urging us...
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Comment on agent fees
I thought they were rather expensive in comparison to previous firms I have used.
Was this helpful? Yes
Aug 24,2016
Minithumbdown
By:
Aug 24,2016
5 people found
this helpful
I am a current tenant who is having a very difficult time with the property management, the service is below the zero, i never expected there are people who has no mercy, i emailed them on Saturday that i have no water on my bathroom as the tap is something wrong with it. i waited Monday noone got back to me so on the late afternoon i kept calling but they never pick up the phone, i left voice mail and never got a call back. Tuesday i called the Kings street branch as they rent me the place, i...
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Was this helpful? Yes
Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
Josie makes every day dramas less dramatic - locked keys, leaks & floods, electrics, safety checks and so much more. She is that one special person who replies to your email within hours, and offers the solution in a kind and professional manner. 5 stars employee!...
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Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
147 4 225 51 150 0 108 1 26 6

Job vacancies

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Agent Fees

No fees set.
Last updated at 12:02 PM 02/02/2016 by Luke Parle

Complaints Procedure

No procedure set.
Last updated at 12:02 PM 02/02/2016 by Luke Parle

Firm rankings



Acton Branch
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Battersea
129 Northcote Road, London SW11 6PS
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Battersea Branch
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Bloomsbury
26 Museum Street, London WC1A 1JU
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Camden
3 Parkway, London NW1 7PG
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Clapham
5 Clapham Common South Side, London SW4 7AA
(183)
Docklands Branch
7 Wapping High Street, London E1W 1LS
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Dulwich Branch
94 Lordship Lane, London SE22 8HF
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Fulham Branch
843 Fulham Road, London SW6 5HJ
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Hammersmith Branch
178 King Street, London W6 0RA
(74)
Highbury
102 Highbury Park, London N5 2XE
(0)
Islington
1 Theberton Street, London N1 0QY
(53)
West Hampstead
322 West End Lane, London NW6 1LN
(25)

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