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Portico

698 reviews
  • 4.5 /5 rating
  • 92% recommend
  • 82% fee satisfaction
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    Sophie Durkin
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    Mark Greenland Kat Roots
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    Richa Elaswarapu William Gough
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    Bruno De Sousa
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    Kaylie Carberry
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    Mathew Page
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    Luke Parle
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    Angela Davey
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    Andrew Howie
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    Alex Jay
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    Samantha Richardson
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    Luke Williams
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    Gary Sammons
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    Gary Noone
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    Laura West
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    Christian Walsh
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    Kim Jones
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    David Alexander
Portico - the new name of Edmund Cude & Bushells Group - is a leading London estate agent with a difference.
We're approachable, we listen to our customers and we go the extra mile. Our team is w Read full description...Portico - the new name of Edmund Cude & Bushells Group - is a leading London estate agent with a difference.
We're approachable, we listen to our customers and we go the extra mile. Our team is well educated and we take a knowledge-driven approach to property, delivering advice in a friendly and consultative way.

Most importantly, we're focused on delivering an outcome that is in the long-term best interests of our clients.

We've just launched a new set of packages which go to the heart of what our clients have told us they need. So for example, our cost effective property management service includes a rental guarantee as standard. And our new flagship product offers a uniquely personal service that takes all the hassle out of being a landlord. This personal service is supported by an in-house, local Property Concierge: an expert property manager who will proactively manage our client's property as if it were their own.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS. But we also have a team of in-house tradesmen, to make sure we can offer our sales and lettings clients the best possible standards of property maintenance.

Our longer opening hours are there for your convenience. Pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays.
 


Properties for sale
Properties for rent
Not a transparent agent

Sep 26,2016
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Sep 26,2016
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Portico were very professional throughout, including being supportive when I initially opted for an Internet only agent rather than their service. Daniel sold the flat within a week of me moving to Portico for the asking price despite it previously being on the market with another agent for several weeks. Daniel was a pleasure to deal with throughout, keeping everything moving and ironing out issues along the way....
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Comment on agent fees
Not especially cheap (middle of average I think) - but I tried the cheap option and it didn't work. They certainly earnt their fee!
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Sep 16,2016
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Sep 16,2016
2 people found
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Very poor - property management team are completely unresponsive. Reported a leak in our roof 2 months ago and nothing has been done about it, I have written countless emails and left messages with various members of staff but no-one ever got back to me. The situation has since got worse and water is now running down our bedroom wall, I managed to get hold of our property manager who called my approach to the issue 'immature and childish' when I said I would be writing a negative review about th...
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Sep 10,2016
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Sep 10,2016
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House wasn't cleaned when we moved in. Took 3 months to fix a shower leak! Now we are moved out and it's been 2 weeks without a response. No inventory, not a single call or email and importantly they still have our deposit. I called and they just didn't have a clue. Something about calling us back but really they were just stalling because clearly they had no idea we moved out....
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Sep 09,2016
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Sep 09,2016
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While looking for a flat Portico were very helpful and helped the process go quickly and smoothly. Now living in a property managed by them I can also add they are supportive and quick to organise maintenance when needed. Everything i want from an estate agent....
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Sep 09,2016
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Sep 09,2016
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Very friendly and helpful, professional estate agent! She helped us to get our dream flat and the whole process was very smooth....
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Acceptable
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Sep 09,2016
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Sep 09,2016
1 people found
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The agents were very friendly and generally helpful in person. However once we decided to rent a property with Portico they have been frustratingly disorganised and uncommunicative throughout the process. The referencing process is extremely long, laborious and complicated. Far more so than at alternative agents I have used in the past. Portico seem to expect you to provide referencing and documents on demand or within an extremely short time frame. However on a number of occasions having sen...
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Sep 07,2016
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Sep 07,2016
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Flora and the team were really helpful finding me the perfect one bed for my first time living alone. All three they showed me we want I wanted and ticked all boxes. Boring elements were explained clearly and the team were on hand with any questions that I had....
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Sep 06,2016
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Sep 06,2016
1 people found
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Whilst I understand that it is important for there to be a referencing process prior to moving into a property, I must admit that Portico's process was rather extensive and complicated compared to other estate agent companies that I have used in the past. Myself and my housemates were required to fill in numerous forms and send over a variety of different documents, and if we did not send these over immediately we were directly telephoned or emailed by multiple, different staff members urging us...
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Comment on agent fees
I thought they were rather expensive in comparison to previous firms I have used.
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Aug 24,2016
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Aug 24,2016
3 people found
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I am a current tenant who is having a very difficult time with the property management, the service is below the zero, i never expected there are people who has no mercy, i emailed them on Saturday that i have no water on my bathroom as the tap is something wrong with it. i waited Monday noone got back to me so on the late afternoon i kept calling but they never pick up the phone, i left voice mail and never got a call back. Tuesday i called the Kings street branch as they rent me the place, i...
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Aug 22,2016
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Aug 22,2016
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Josie makes every day dramas less dramatic - locked keys, leaks & floods, electrics, safety checks and so much more. She is that one special person who replies to your email within hours, and offers the solution in a kind and professional manner. 5 stars employee!...
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Aug 15,2016
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Aug 15,2016
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The key thing in a client / estate agency relationship is trust. At every stage I felt Luke was completely honest and worked with integrity, which is often a rare trait in this industry! He ensured we got my house on the market very quickly, was flexible in making changes to the brochure based on my feedback, and helped us to get an offer for full asking price within a week. There were a few hiccups along the way (I wouldn't recommend being in the middle of a chain to anyone) but Luke and his te...
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Comment on agent fees
I felt I got a fair deal and would certainly use Portico again.
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Aug 10,2016
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Aug 10,2016
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My rental renewal was carried out efficently and with minimum fuss. Having pro-actively actioned a visit to the property a report was provided and from that point on the process proceeded efficiently....
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Comment on agent fees
In line with the market
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Aug 10,2016
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Aug 10,2016
3 people found
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Whilst the process of securing our rented flat with Portico was very smooth and efficient, the service since then has been appalling. We never expect to hear back from them until several times chasing via email or phone. The process of renewing our contract has been abysmal, with the staff member in question failing to respond to multiple emails, putting pressure on us to conform to deadlines when he does respond and then failing to respond for weeks at a time when it is not urgent for him....
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Aug 10,2016
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Aug 10,2016
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Whilst the process of securing our rented flat with Portico was very smooth and efficient, the service since then has been appalling. We never expect to hear back from them until several times chasing via email or phone. The process of renewing our contract has been abysmal, with the staff member in question failing to respond to multiple emails, putting pressure on us to conform to deadlines when he does respond and then failing to respond for weeks at a time when it is not urgent for him....
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Jul 22,2016
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Jul 22,2016
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Tembi has been very efficient at sorting out my contract renewals. The information provided was clear and in good time so I could make a decision on what to do next without being rushed....
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Comment on agent fees
I feel I get a fair service for the fees.
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Jul 19,2016
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Jul 19,2016
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Josie is a great property manager. Responsive, responsible, pleasant and reactive. I would let again with Portico because of her....
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Comment on agent fees
Good
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Jul 12,2016
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Jul 12,2016
2 people found
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Agent was very pleasant and amenable, but only out to serve the landlord. Squeezed every drop of money out of us that they could, only responded quickly when it was to chase for money. As a PROTOCOL they do not share a copy of the contract they wish you to sign with you before you send over either the original extortionate holding deposit, or the admin fees and main deposit. As a protocol they also do not return the holding deposit if they choose to pull out or reject you as a tenant. They deman...
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Jul 08,2016
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Jul 08,2016
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I have lived in rented accommodation in London for 6 years, and Josie is the best Property Manager I have ever had. Responsive, considerate, professional and charming....
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Jun 28,2016
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Jun 28,2016
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We generally had a really positive experience renting a property through Portico - the letting agents were friendly, professional and amenable to our needs during our property search. Contact was always prompt and help was always at hand when we needed it. The only slight difficulties we had was with sorting our guarantors - I would advice potential tenants just to be aware that guarantors must be on quite a high salary to cover you and that income from pensions generally isn't considered. The ...
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Jun 17,2016
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Jun 17,2016
2 people found
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Further to the comments written by other reviewers I have to echo the sentiments regarding Portico's check-out and inventory procedures. Despite handing over our property to us with a moth infestation problem and a broken pot ground into the carpet where the bedroom carpet was crawling with insects Portico refuse to accept that the property was anything other than professionally cleaned. Upon check-out the inventory company reported that a table top and behind a kitchen cupboard door were 'dusty...
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Jun 16,2016
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Jun 16,2016
0 people found
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Josie is the best property manager I have had in 10 years. Her organisation and response time were impeccable. We highly recommend her....
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Jun 10,2016
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Jun 10,2016
2 people found
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Portico is the most useless and unhelpful ever! They tricky and are simply trying to take advantage of their tenants. Money is all they are about! Customer service below zero. Their Legal team is very rude!...
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By: Medleen Brereton
Jun 21, 2016
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Hello Ela, I'm really sorry to hear you are disappointed with Portico's service. We usually pride ourselves on being helpful and approachable so I would like to look into this as soon as possible. It would be great if you could tell me the best time to call so we can discuss your concerns. Kind Regards, Medleen....
Jun 06,2016
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Jun 06,2016
0 people found
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Luke Parle pitched the sale price of my appartment very accurately and I achieved the asking price. I have dealt with quite a few Estate Agents in the past but by selling with Portico, Luke and his team have done an excellent job. Offering realistic commission rates and regular updates on the sale of my appartment I felt confident that I had made the right decision to sell with Portico....
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Comment on agent fees
The team at Portico worked hard to sell my appartment and was not at all dissatisfied with the charges. Everything was explained to me when I met Luke Parle so I have no complaints about the fees.
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Jun 01,2016
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Jun 01,2016
0 people found
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Erol did a great job re-negotiating the lease to an existing tenant - he really understood the sensitivity of the process....
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Comment on agent fees
Acceptable
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Jun 01,2016
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Jun 01,2016
2 people found
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Unfortunately I'm going to have to give only 1 star to this agency, as the promising beginning did not end up in a very warm welcome to my new home. No professional cleaning had been done, the heating had been left on for days (no communication about my moving date), no instructions to turn it off/use the electricity system, and although not so important, no welcome pack either. Portico advertises this as being one of the benefits of using them. For the cost of money they seem to be hard to ge...
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Comment on agent fees
Too expensive for the service.
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May 18,2016
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May 18,2016
0 people found
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We are French, it's our first time in London, so it's really helpful to work with Josie. She is always involved and reactive when we need advice or help from her....
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May 12,2016
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May 12,2016
0 people found
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Adam worked hard to find the best tenants.He kept me well informed throughout the vetting process and showed interest and professionalism in his his work....
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Comment on agent fees
Industry standard fees.
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May 11,2016
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May 11,2016
0 people found
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Josie's arrangements for my recent change of tenancy have been well managed which has been conducted to my complete satisfaction and that of the tenants also as far as I am aware. Accounting information also has been timely and in good order....
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Comment on agent fees
No change from previous years.
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May 09,2016
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May 09,2016
0 people found
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The service I've experienced at Portico has been exceptional. Daniella initially assisted me with a viewing for a property in the same area and during our conversation she also found another property within walking distance which suited my requirements. I ended up making an offer for the property she suggested and she has offered fantastic service throughout the entire process. She's also kept in contact after I have moved in to make sure there were no issues. Josie is the property manager for...
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May 06,2016
Minithumbup
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May 06,2016
0 people found
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Since Josie has taken over as property manager I feel I have had the best service to date from Portico. The thing I like best is her timeliness in responding to my queries, especially when I needed to arrange some remortgaging / documentation provision / surveying of property at short notice. I don't think there was a single occasion I didn't have a response same day or early next. Best property manager so far, keep it up....
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Comment on agent fees
Now Josie is managing my property I feel I am now getting better value for money.
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NAEA ARLA TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
146 4 220 48 145 0 103 1 25 6
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Agent Fees

No fees set.
Last updated at 12:02 PM 02/02/2016 by Luke Parle

Complaints Procedure

No procedure set.
Last updated at 12:02 PM 02/02/2016 by Luke Parle

Firm rankings


Overall

View All 13 Branches


Portico - Acton Branch, London, W3
Acton Branch
137 High Street, London W3 6LY
(88)
Portico - Battersea, London, SW11
Battersea
129 Northcote Road, London SW11 6PS
(45)
Portico - Battersea Branch, London, SW11
Battersea Branch
241 Lavender Hill, London SW11 1JW
(11)
show all branches (13)
Portico - Bloomsbury, London, WC1A
Bloomsbury
26 Museum Street, London WC1A 1JU
(55)
Portico - Camden, London, NW1
Camden
3 Parkway, London NW1 7PG
(43)
Portico - Clapham, London, SW4
Clapham
5 Clapham Common South Side, London SW4 7AA
(174)
Portico - Docklands Branch, London, E1W
Docklands Branch
7 Wapping High Street, London E1W 1LS
(8)
Portico - Dulwich Branch, London, SE22
Dulwich Branch
94 Lordship Lane, London SE22 8HF
(63)
Portico - Fulham Branch, London, SW6
Fulham Branch
843 Fulham Road, London SW6 5HJ
(48)
Portico - Hammersmith Branch, London, W6
Hammersmith Branch
178 King Street, London W6 0RA
(72)
Portico - Highbury, London, N5
Highbury
102 Highbury Park, London N5 2XE
(0)
Portico - Islington, London, N1
Islington
1 Theberton Street, London N1 0QY
(53)
Portico - West Hampstead, London, NW6
West Hampstead
322 West End Lane, London NW6 1LN
(24)

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