Portico

2366 reviews 4.7 /5 rating
  • 76% valuation accuracy
  • 95% recommend
  • 90% fee satisfaction
  • Sean Hewitt
    Sean Hewitt
  • Rashad Cheema
    Rashad Cheema
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    Alex Sheeley
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    Marc McIlveney
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    Tracey Ramsay
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Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales packag Read full description...Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.

We also offer a premium Airbnb management service, and a cost-effective Handyman service.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance

If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!

Click here if you'd like to find out how much your property is currently worth in 60 seconds!

We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
 
Properties for sale
Properties for rent
Jun 23,2017
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Jake Fahey
Jake Fahey
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Jun 23,2017
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Jake was very helpful when showing me around the property and was willing to answer my questions. His responses were prompt and precise....
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Jun 19,2017
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Sian Merrilees
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Jun 19,2017
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Sian was wonderfully helpful throughout the whole process. Everything was very clearly set out and explained and communication was superb. Having had previous rather stressful house-finding and moving experiences, it was a delight to have such a stress-free and smooth one....
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Higher than others I've dealt with however the flat and lettings experience made up for that.
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Jun 19,2017
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Sian Merrilees
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Jun 19,2017
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Sian was incredible efficient, thoughtful and helpful throughout the entire process of finding an apartment. When I first expressed interest in an apartment available with Portico I received a response and was able to visit the apartment within the same day. She assisted us with our many inquiries regarding the application process and was always available to ask a question to at any time. She truly made our experience an enjoyable and stress free!...
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The fees at Portico are generally a bit higher than what we have seen with other agencies. However the service delivered and ease of the process make up for the cost and are higher quality than we were able to find anywhere else.
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Jun 19,2017
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Camille McQueen
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Jun 19,2017
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A good tenant found by Portico has renewed at a sensible rent in a smooth renewal process. Impressive use of software to simplify signing process....
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Met expectations
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Jun 16,2017
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Daniel Cantle
Daniel Cantle
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Jun 16,2017
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We felt very lucky to have Daniel manage the sale of our property. He was very professional throughout the entire process, offering us excellent advice and updating us on a regular basis. We were very impressed with his hard work, tenacity and how he remained positive and upbeat. Daniel certainly made the experience a lot less stressful for us and I would happily recommend him and Portico to anyone. Thank you Daniel!...
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Reasonable.
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Jun 16,2017
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Nathan Brown
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Jun 16,2017
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Portico Head Office provided a dire service to tenants. They take weeks to reply to queries, have let people in to the property without prior agreement, are exceptionally rude and extremely unhelpful. We received the flat in a filthy condition. Our deposit has been withheld beyond the contracted time at the end of the tenancy. Avoid using this agency - tenants and landlords!...
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Jun 15,2017
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Ed Lugg
Ed Lugg
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Charlotte Bailey
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Jun 15,2017
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Hello there to all prospective buyers and sellers in London. When I met with Ed from Portico he pitched me hard about the benefits of working with Portico and in a changing market he lived up to his word. Within roughly 8 weeks of marketing the property I had accepted an offer from a very good buyer. His colleague Charlotte was exceptional, punctual, and completed her tasks at a very high level for a professional only three years into the industry. I take my hat off to Ed and his team. ...
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Very clear from the start. Good.
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Jun 15,2017
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Nathan Brown
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Jun 15,2017
4 people found
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I am only giving 1 star because I cannot give less as I am writing this still appalled with the lack of professionalism Portico has showed. From allowing a mice infestation to proliferate in our property for 4+ months and only blocking entrance points when ´forced' by environmental health, leaving us without use of more than 50% of the property for almost half of our tenancy. To bullying the tenants and ignoring our concerns on multiple occasions. To attend the property for viewings witho...
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Comment on agent fees
Fees not worth it as they only looked out for the landlord.
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Jun 14,2017
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michael chapman
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michael chapman
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Jun 14,2017
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Mike Champman is a friendly, competent and reliable agent. His honesty and professionalism left a great impression on me. He managed to get all the work done efficiently and also was able to expedite the process of getting tenancy approval even while I was on holidays. I commend his hard work and dedication. Wish all real estate agents would be like him....
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Comment on agent fees
Good and fair
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Jun 13,2017
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Stuart Balfre
Stuart Balfre
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Jun 13,2017
1 people found
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I am an elderly widow; it was with hesitancy I walked into the Acton Branch of Portico. I was nervously embarking on a Big, big decision. I was considering selling my home in Berrymead Gardens, Acton, in order to purchase a new build luxury flat in Acton Gardens. Stuart, the manager quickly put me at ease, and proceeded not only to advise and help me with selling my property, but also many other aspects of my proposed move. Both Stuart and his support team really went that extra mile. My prop...
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Comment on agent fees
Very good value for money
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Jun 08,2017
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Jun 08,2017
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We let out our flat with Portico and experienced a professional team who were communicative and effective. Although the initial valuation was a little high, overall I would recommend this service....
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Jun 07,2017
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Jun 07,2017
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A professional personal touch makes all the difference. Like Lorina Sinclair did in 2008, Charlotte Bailey helped us to move apartment in 2016 with all the concern and support of a good friend, going out of her way to help us get the best deal she could and managing some difficult relations with everyone else in the chain. Always there when we needed her. Linking us up with anyone we needed at the time. She was the friendly face of Portico for us. If we ever need to move again she'd be the first...
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We negotiated down to a fair and competitive rate.
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Jun 01,2017
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David Dyer
David Dyer
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Jun 01,2017
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David was professional through-out our interaction. I'd recommend him to anyone wising to rent an apartment in London. His knowledge of the area equally good and his re-assurance through what was the worst referencing process I've ever experienced was invaluable. Happy to give further feedback on that if required, but your para-legal process is astonishing inadequate. Your tenants would walk if it wasn't for people like David making excuses for them....
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Fees were in line with the market.
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May 31,2017
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michael chapman
Ed Lugg
Ed Lugg
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May 31,2017
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It has been my experience that finding somewhere to live (that fits all criteria) is about the most difficult thing one can set out to accomplish in London. If only I'd discovered Portico sooner! The house was in spotless condition, the terms reasonable and the entire process made simple and effortless by our main contact, Michael Chapman. Mike was a stellar agent: reliable, friendly, professional, knowledgeable, on-the-ball and endlessly patient with our many questions. He ensured that we wer...
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Comment on agent fees
The fees were slightly more than I have paid at other agencies, however I truly feel this is a case of 'you get what you pay for'. Although I have paid less at other agents, the experience was also not as professional.
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May 30,2017
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Alexia Christodoulou
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May 30,2017
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Alexia was always quick to react, had always kind words and most of all, did all she could to get us what we needed. Once we signed our Tenancy agreement, she was the only one from Portico we encountered that did something good....
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May 27,2017
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May 27,2017
1 people found
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I moved into a rented property in October during a very stressful time and a young lady by the name of Hannah Bales who was very helpful and would highly recommend her Following on Jay Patel the property manager has been very helpful so a very good experience...
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May 21,2017
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Sean Hewitt
Sean Hewitt
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May 21,2017
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Since I do not live in England I need the best advice on my property and Sean and the team have always been very helpful (eversince the Spencer days) whenever I visit their office or call them. They always guide me the market conditions and rental market. Whenever my tenant has vacated my property they have instantly replaced them with new tenants...
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May 20,2017
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May 20,2017
4 people found
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Think of all the negative cliches attributed to state agencies and then add some more to them and that's Portico. This is going to sound like a litany of complaints, there is just so much to tell, but if you want to save yourself time just do the following, DO NOT RENT FROM PORTICO, seriously, avoid them at all costs, the high reviews here are a complete sham. They are not a decent agency (if there is such a thing) and they are not to be trusted. Do you want to know why? Read on, 1) A...
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All their fees are bad, and unfair.
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By: Alice Brown
May 26, 2017
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Aside from the fees which we just accepted early on, I could not agree with this comment more. This is an extremely accurate account of our experience with Portico too. Everything from not even apologising for such appealing communication to total unfair treatment. I will also be writing a detailed account of our experience but avoid Portico at all costs if you don't want to feel utterly stressed, upset and exasperated during and AFTER your tenancy has supposed to have even ended. :'( ...
May 19,2017
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Alicja Skuza
Ed Lugg
Ed Lugg
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May 19,2017
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Ed and Alicja looked after my property for many years and I found them to be efficient and diligent in meeting my needs as an overseas landlord....
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May 19,2017
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michael chapman
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May 19,2017
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very profesional team and helpfull. Mike help a lot and everything went perfect. he informed us about everything and always keeped us up to date. amazing and easy process with mike suport. all perfect after!...
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May 17,2017
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Ed Lugg
Ed Lugg
Adam Wood
Adam Wood
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May 17,2017
1 people found
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Ed and Adam were a great help at all stages of the process, from scheduling viewings through to completing the tenancy documentation. Would thoroughly recommend....
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May 17,2017
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Chelsea-Leigh Hersom
Chelsea-Leigh Hersom
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May 17,2017
0 people found
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Chelsea was brilliant in helping us find a property initially and once the process was handed over the Sean, she was always still around to answer questions or updates if needed. Also Letting us go back for another look several times! Very happy with the service I received, thanks again :-)...
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Comment on agent fees
Fair considering the service
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May 17,2017
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Ed Lugg
Ed Lugg
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May 17,2017
0 people found
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ed was very helpful and knew his stuff i trust him and portico completely iv used them for a few years now and am really happy with there service,they always get back to me as soon as the can and keep me up to date with developments concerning my property....
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ok
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May 16,2017
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Jay Patel
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May 16,2017
0 people found
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Jay Patel has been absolutely brilliant in responding to and sorting out issues we have had. Really pleased with his efforts....
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May 14,2017
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Nathan Read
Ivett Karman
Ivett Karman
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May 14,2017
2 people found
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The worse estate agent I have ever dealt with. The whole process has been horrendous from start to finish. Before the tenancy started we agreed with Portico that they would remove some mold in the bathroom. When we moved in we noticed that the mold had not been removed so promptly requested Portico to come and remove the mold. What then followed was 2.5 months of portico ignoring our emails. They didn't come to remove the mold until we were going to halt our rent payments. The mold then came bac...
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Comment on agent fees
The highest fees I have paid in London for the most incompetent service. When we were agreeing the terms to our tenancy and going through the administration process we ended up having 3 different people dealing with the application and neither of them spoke to each other so we had to answer the same questions multiple times. They also couldn't do basic maths such as adding up payslips.
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May 11,2017
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May 11,2017
0 people found
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I have been with portico for over 2 years and I have to say the estate agent who handled my rental was excellent and professional. With regards to the lettings management I have only good things to say. All slight problems with my flat were dealt with very quickly and efficiently. Emails answered within 24 hours and just an all round great company to work with. Especially Joseph Whyte who handled all my many phones calls. He is great!!...
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May 06,2017
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May 06,2017
1 people found
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One of the most unprofessional experience in renting I have ever lived, avoid this company at all costs. They managed to literally fail every possible thing in tenancy, cleaning, contracts, payments, delivery of keys, to name a few. Don't waste your time with them....
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Comment on agent fees
Agent fees are reasonable
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May 05,2017
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Daniel Cantle
Daniel Cantle
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May 05,2017
1 people found
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I'm happy with the broker and the professionell way the sale was handle from start to close . I can give my recommendations....
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Good
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Apr 30,2017
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Tracey Ramsay
Tracey Ramsay
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Apr 30,2017
3 people found
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I just wondering were all review about service form Tracey Ramsay ? 1. As a Landlord,DO NOT GO NEAR THIS COMPANY they are a cowboy company posing as professionals. They will take you for a ride and if you seek to have your property returned, they will make you pay dearly and will not reply to any messages, emails or calls thereafter. I am currently in the process of reporting them to the Property Ombudsman, as well as seeking legal advice. you have een warned 2 Stay away from this comp...
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Apr 30,2017
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Jasmine Elliston
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Apr 30,2017
0 people found
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My boyfriend and I looked at several properties with Jasmine. She is super sweet, patient, and really works with you to understand what you're looking for. She's very responsive and always follows up, but without being pushy. We would definitely recommend going with Jasmine to anyone who is looking for a flat!...
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Last updated at 11:53 AM 06/01/2016 by allAgents

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Keith Cross (Operations Director) at keith.cross@spencersproperty.co.uk or telephone 020 7729 5222
Last updated at 11:53 AM 06/01/2016 by allAgents

Firm rankings


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View All 19 Branches


Portico - Acton Branch, London, W3
Acton Branch
137 High Street, London W3 6LY
(96)
Portico - Battersea, London, SW11
Battersea
129 Northcote Road, London SW11 6PS
(44)
Portico - Battersea Branch, London, SW11
Battersea Branch
241 Lavender Hill, London SW11 1JW
(11)
show all branches (19)
Portico - Bethnal Green, London, E2
Bethnal Green
471 Bethnal Green Road, London E2 9QH
(122)
Portico - Bloomsbury, London, WC1A
Bloomsbury
26 Museum Street, London WC1A 1JU
(59)
Portico - Camden, London, NW1
Camden
3 Parkway, London NW1 7PG
(58)
Portico - Clapham, London, SW4
Clapham
5 Clapham Common South Side, London SW4 7AA
(202)
Portico - Docklands Branch, London, E1W
Docklands Branch
7 Wapping High Street, London E1W 1LS
(9)
Portico - Dulwich Branch, London, SE22
Dulwich Branch
94 Lordship Lane, London SE22 8HF
(64)
Portico - Forest Gate, London, E7
Forest Gate
70 Woodgrange Road, London E7 OEN
(155)
Portico - Fulham Branch, London, SW6
Fulham Branch
843 Fulham Road, London SW6 5HJ
(55)
Portico - Hammersmith Branch, London, W6
Hammersmith Branch
178 King Street, London W6 0RA
(76)
Portico - Highbury, London, N5
Highbury
102 Highbury Park, London N5 2XE
(14)
Portico - Ilford, , IG1
Ilford
207 Cranbrook Road, Ilford IG1 4TD
(230)
Portico - Islington, London, N1
Islington
1 Theberton Street, London N1 0QY
(56)
Portico - Leyton, London, E10
Leyton
252 High Road, London E10 5PW
(263)
Portico - Walthamstow Central, London, E17
Walthamstow Central
163/165 Hoe Street, London E17 3AL
(384)
Portico - West Hampstead, London, NW6
West Hampstead
322 West End Lane, London NW6 1LN
(26)
Portico - Woodford & Loughton, Woodford Green, IG8
Woodford & Loughton
461 High Road, Woodford Green IG8 0XE
(405)

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