Portico

4.62/5 rating 2626 reviews
  • 82% valuation accuracy
  • 94% recommend
  • 89% fee satisfaction
  • Staff picture
    Sean
  • Staff picture
    Christopher
  • Staff picture
    becky
  • Staff picture
    Leah
  • Staff picture
    Rashad
  • Staff picture
    Marc
  • Staff picture
    Tracey
  • Staff picture
    Mark
  • Staff picture
    Luke
  • Staff picture
    Areef
  • Staff picture
    Jay
  • Staff picture
    Molly
  • Staff picture
    Adrian
  • Staff picture
    Aleksandra
  • Staff picture
    Michelle
  • Staff picture
    Stuart
  • Staff picture
    Spencer
  • Staff picture
    Chris
  • Staff picture
    Mikeala
  • Staff picture
    Sean
  • Staff picture
    Henry
  • Staff picture
    Adam
  • Staff picture
    Lindsay
  • Staff picture
    Ivett
  • Staff picture
    Jamal
Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales packag Read full description...Portico

We're Portico, an award-winning London agent with 18 branches across London and Essex.

We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.

We also offer a premium Airbnb management service, and a cost-effective Handyman service.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance

If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!

Click here if you'd like to find out how much your property is currently worth in 60 seconds!

We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
Portico

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Properties for Sale
Properties to Rent

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“ Successful sale of house in Woodford Green... ”

Aug 02,2018
Minithumbup
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Jay
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Chelsea
By: 'Guy & Juliette'
Aug 02,2018
0 people found
this helpful
We received a very good service from Jay, Chelsea & Sean throughout the sale of our property, which was completed in June 2018. It took a lot longer than originally hoped as although we accepted an offer within a week of launch (September 2017), our buyer lost ...
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Comment on agent fees
Fees are competitive compared to other high street agents, but obviously online self-serve options are much cheaper if you don't require the expertise of an agent. For us, the peace of mind we received from their assistance and local knowledge was key to the successful sale, so we were satisfied the fees were fair.
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“ Excellent... ”

Jul 31,2018
Minithumbup
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Gokhan
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Marc
By: 'Andreea'
Jul 31,2018
1 people found
this helpful
Gokhan and his colleagues exceeded all my expectations through their incredible support. Great fast job and very friendly! Excellent services. Thank you...
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“ Absolutely staggeringly incompetent... ”

Jul 26,2018
Minithumbdown
By: 'Sarah'
Jul 26,2018
0 people found
this helpful
We should have seen it coming when the teenage letting agent didn't even know which door to open when showing us the property. Finally we got in, had a quick look round and decided to take the flat. Partly because it appeared to be ...
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Shockingly high for people who provide such an atrocious service, lie, and refuse to communicate
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“ Head office is the worst... ”

Jul 25,2018
Minithumbdown
By: 'JBlack'
Jul 25,2018
0 people found
this helpful
It's been a full month since our moving out date and no updates from Portico on our deposit. We have requested it for the 3rd time and still no communication from Portico. Portico also likes to take advantage of their clients. Despite clearly stating ...
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Extremely bad. Very high and no management of flats.
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“ Review... ”

Jul 25,2018
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Molly
By: 'Matt Hardy'
Jul 25,2018
0 people found
this helpful
I was very impressed with Molly for a number of reasons. She was punctual for every visit and replied to any email or questions very quickly. She was also able to facilitate between ourselves as tenants and the landlord while providing advice which pretty quickly ...
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N/A
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“ House Sale Buckhurst way... ”

Jul 20,2018
Minithumbup
By: 'Seller Buckhurst Way'
Jul 20,2018
0 people found
this helpful
Excellent Service from Jay, Chelsea, Daniel and Sean Helpful showed potential buyers around instead of expecting us to do the visits . Sourced an excellent buyer and have helped at every stage I would thoroughly recommend any one thinking of putting their house up for sale ...
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“ Awful Service... ”

Jul 19,2018
Minithumbdown
By: 'James M'
Jul 19,2018
5 people found
this helpful
Having just finished 3 years of tenancy with Portico, we have experienced awful service particularly at the end. There have been many issues throughout our 3 year tenancy however the most unacceptable has been the handling of the deposit. Upon check-out they presented a check out inventory ...
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Comment on agent fees
Very expensive Feees
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“ Tamar Square Sale... ”

Jul 16,2018
Minithumbup
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Jay
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Daniel
By: 'Tamar Square'
Jul 16,2018
1 people found
this helpful
As first time sellers, we were really happy with the service Portico gave us. Thoroughtout testing times during the sale, all agents handled it with professionalism and patience....
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Comment on agent fees
Reasonable
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“ Professional estate agents... ”

Jul 12,2018
Minithumbup
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Daniel
By: 'Desh'
Jul 12,2018
0 people found
this helpful
The estate agents were on point. Everytime I contacted them with with any queries they would contact the vendors promptly and we normally recieved replies on the same day, or latest the day after. Chelsea and Daniel were very professional during the sales process. Even ...
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“ Terrible experience... ”

Jul 12,2018
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Mike
By: 'Lisa'
Jul 12,2018
0 people found
this helpful
Dear All, Genuinely the worst experience by all comparisons I have renting for over a decade. They are pretty ruthless and as pointed out completely ignorant towards customers, including landlords. Look elsewhere if you want to avoid problems. Good luck...
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bad
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“ Patient and Professional... ”

Jul 10,2018
Minithumbup
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Mikeala
By: 'Emma'
Jul 10,2018
1 people found
this helpful
Mikeala was a total pleasure to work with. Even at times I know I must have been getting on her nerves with my questions etc always had a smile on her face. I can't bring any criticism her way. Would be a pleasure to ...
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Comment on agent fees
Think that the agent fees are pretty high in consideration of what other agents charge in the area
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“ Proactive... ”

Jul 10,2018
Minithumbup
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Mark
By: 'Will'
Jul 10,2018
1 people found
this helpful
I recently purchase a flat being sold through Portico. My day job is a mortgage broker, so I've experienced estate agents right across the spectrum. Portico were everything you'd want as a vendor: proactive, determined and communicative with all parties. Particular credit goes ...
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“ Excellent customer experience... ”

Jul 10,2018
Minithumbup
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Mikeala
By: 'Christine B'
Jul 10,2018
0 people found
this helpful
Excellent customer experience, friendly, efficient and always available for prompt replies on any questions we had, facilitating a seamless rental experience....
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Good.
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“ Mr azzarone... ”

Jul 06,2018
Minithumbdown
By: 'Mr azzarone'
Jul 06,2018
0 people found
this helpful
I left my property on 5th June, I received my check out email few days later. Is gone 1 month now and portico didn't let us know nothing about our deposit . We try to call ,email ,voice mail but nothing . I always paid on time , ...
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Bad
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“ Avoid at all cost... ”

Jun 30,2018
Minithumbdown
By: 'Yas'
Jun 30,2018
1 people found
this helpful
Hello, Consistently with previous reviews lack of communication and not sticking to the rules and contract but doing as they please. I have never experienced such poor service! I would suggest looking into open rent etc There are many alternatives...
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“ Efficient and professional service... ”

Jun 29,2018
Minithumbup
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Sean
By: 'Ellie2405'
Jun 29,2018
0 people found
this helpful
Everything moved along quickly and we were kept informed every step of the way. The staff had always been friendly and communicated well with us. Our sale was moved along in a timely way and we have been happy with the service received....
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“ Awful... ”

Jun 28,2018
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Tony
By: 'Anon'
Jun 28,2018
0 people found
this helpful
Awful customer service from this branch - absolutely incompetent 'estate agents' who hound you for information that has already been sitting in their office for days. A pity they don't have more than a few brain cells to rub together in order to carry ...
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“ Smooth Process and Good Service... ”

Jun 28,2018
Minithumbup
By: 'SWP'
Jun 28,2018
0 people found
this helpful
I recently bought a property in Woodford Green with my partner using Portico. Having originally missed out on another property in the same block, Chelsea directed us to the property we ultimately purchased despite it being a bigger property than we had been looking for. ...
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“ 18 Gengal Road... ”

Jun 27,2018
Minithumbup
By: 'Christian'
Jun 27,2018
0 people found
this helpful
Superb! Jay's team sold my partners property in super quick time even though we are in a challenging market. Great feedback, communication, helpful and knowledgeable staff. Keep up the great work!...
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Comment on agent fees
good
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“ Superb Experience... ”

Jun 25,2018
Minithumbup
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Mikeala
By: 'Reviewtings'
Jun 25,2018
1 people found
this helpful
I recently moved into a 1 bedroom flat in South Woodford. The process was tiring and relentless and managed to prolong over the period we were expecting and hoped for, it caused a lot of problems and hassle for us which made our moving experience hard. ...
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Comment on agent fees
£750 was not great to pay however these fees are standard from this agency branch I believe.
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“ Always on the case... ”

Jun 24,2018
Minithumbup
By: 'A&A'
Jun 24,2018
1 people found
this helpful
From the initial viewing, all the way through to our move in date - the Portico Leyton team conducted themselves in a highly professional manner. Always available, friendly and quick to react to any questions or requests - Spencer, Michelle and Mark S were always ...
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“ Great service... ”

Jun 19,2018
Minithumbup
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Leah
By: 'Anonymous'
Jun 19,2018
0 people found
this helpful
Very smooth process in settling on a flat. Leah especially was lovely from the moment we met at the viewing. So bubbly, kind and really helpful. I was so nervous about the whole process but she made me feel really comfortable! Really appreciate all the ...
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“ Happy Customer... ”

Jun 18,2018
Minithumbup
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Mark
By: 'Charlie Watson'
Jun 18,2018
1 people found
this helpful
Mark and Michelle were both very efficient and communicative throughout the process of purchasing via Portico. They helped progress the sale swiftly and were friendly and easy to deal which made life a lot easier than it could have been!...
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“ Flat finding made easy... ”

Jun 12,2018
Minithumbup
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Leah
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Sean
By: 'Alistair'
Jun 12,2018
0 people found
this helpful
I was very please with the excellent service provided, after I provided my details and explained my requirements a number of eminently suitable properties were identified for me to visit. I was then assisted through the processes to signing the tenancy in a helpful and ...
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Comment on agent fees
Not the cheapest fees, but well worth the good service recieved
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“ Nightmare experience for tenants... ”

Jun 12,2018
Minithumbdown
By: 'Anon'
Jun 12,2018
3 people found
this helpful
Echoing the other negative reviews here, I have had a nightmare experience with Portico. As others have said, they ignore emails, phone calls and voicemails. I had to *tweet* them before I could get a response, after months of attempts. They ignored me for so ...
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Comment on agent fees
Bad
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“ Water pressure issue... ”

May 28,2018
Minithumbup
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Alexia
By: 'Donna Willis'
May 28,2018
0 people found
this helpful
Alexia was absolutely brilliant! She was very understanding and kept in constant communication with updates. She could not have done anymore to help get the issue resolved....
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“ After nearly 3 months, will I ever get my deposit back?!... ”

May 28,2018
Minithumbdown
By: 'Leia'
May 28,2018
0 people found
this helpful
Honestly the worst agency I have used in the 16 years I have been renting. Whilst living in the apt the electrician came to check that the electrics passed safety checks so a certificate could be issued - he told us the flat had failed these ...
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“ Luke guided us through to completion in what sometimes became a bit drawn out sale... ”

May 24,2018
Minithumbup
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Luke
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Luke
By: 'Clapham 4'
May 24,2018
0 people found
this helpful
Luke always kept us informed on what was happening on the sale. Also if we had a question he would follow it up for us overall we were happy with our he service we received....
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Comment on agent fees
Competive
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“ Couldn't be happier... ”

May 12,2018
Minithumbup
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Luke
By: 'Meg S'
May 12,2018
0 people found
this helpful
Working with Luke was an absolute pleasure. Our sale was very long and complicated and although I know Luke's primary interest/ focus was with the potential buyers, it didn't feel that way. I felt like he always had our backs and our best ...
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Comment on agent fees
Fair / good
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“ Very helpful,... ”

May 12,2018
Minithumbup
By: 'Pete'
May 12,2018
1 people found
this helpful
Mark was highly professional and helpful throughout my first house purchase. He never put my under undue pressure and both him and Spencer were considerate and informative throughout. The bottle of champers and a few other house warming gifts were a nice touch as well. ...
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NAEA ARLA TDS SAGEagent My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
589 13 946 121 466 4 401 3 66 17

Agent Fees

No fees set.
Last updated at 9:34 AM 06/11/2017 by allAgents

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Keith Cross (Operations Director) at keith.cross@spencersproperty.co.uk or telephone 020 7729 5222
Last updated at 9:34 AM 06/11/2017 by allAgents

Awards won by Portico

Individual Branch Awards

London, W3

London, SW4

Chigwell, IG7

London, N1

London, WC1A

London, SW16

London, W6

London, NW1

Woodford Green, IG8

London, E10

London, SW6

London, N5

Firm rankings


Overall

Estate agents

Letting agents

View All 19 Branches


Portico - Acton Branch, London, W3
Acton Branch
137 High Street, London W3 6LY
(99)
Portico - Battersea, London, SW11
Battersea
129 Northcote Road, London SW11 6PS
(49)
Portico - Bethnal Green, London, E2
Bethnal Green
471 Bethnal Green Road, London E2 9QH
(129)
show all branches (19)
Portico - Bloomsbury, London, WC1A
Bloomsbury
26 Museum Street, London WC1A 1JU
(62)
Portico - Camden, London, NW1
Camden
3 Parkway, London NW1 7PG
(67)
Portico - Chigwell, IG7
Chigwell
Bank House, 22 Brook Parade, High Road, Chigwell IG7 6PF
(68)
Portico - Clapham, London, SW4
Clapham
5 Clapham Common South Side, London SW4 7AA
(241)
Portico - Dulwich Branch, London, SE22
Dulwich Branch
94 Lordship Lane, London SE22 8HF
(67)
Portico - Forest Gate, London, E7
Forest Gate
70 Woodgrange Road, London E7 0EN
(155)
Portico - Fulham Branch, London, SW6
Fulham Branch
843 Fulham Road, London SW6 5HJ
(57)
Portico - Hammersmith Branch, London, W6
Hammersmith Branch
178 King Street, London W6 0RA
(83)
Portico - Highbury, London, N5
Highbury
102 Highbury Park, London N5 2XE
(27)
Portico - Ilford, IG1
Ilford
207 Cranbrook Road, Ilford IG1 4TD
(232)
Portico - Islington, London, N1
Islington
1 Theberton Street, London N1 0QY
(70)
Portico - Kentish Town, London, NW1
Kentish Town
20 Kentish Town Rd, London NW1 9NX
(12)
Portico - Leyton, London, E10
Leyton
252 High Road, London E10 5PW
(301)
Portico - Walthamstow Central, London, E17
Walthamstow Central
163/165 Hoe Street, London E17 3AL
(402)
Portico - West Hampstead, London, NW6
West Hampstead
322 West End Lane, London NW6 1LN
(27)
Portico - Woodford & Loughton, Woodford Green, IG8
Woodford & Loughton
461 High Road, Woodford Green IG8 0XE
(417)

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