Platinum Estates is 'A New Generation of Estate Agency' offering 'The True Meaning of Value'.
Platinum Estates (Crawley)

6 Brighton Road
Town Centre
West Sussex
RH10 6AA
01293 608950

Website not available

Properties for Sale
Properties to Rent

Nov 15,2016
Minithumbdown
By: 'Dash'
Nov 15,2016
4 people found
this helpful
Do not waste your time with this rude and obnoxious estate agent. Derek was handling my case in an excellent manner and somehow David came along to presumably fast track things . Came to meet me for a final viewing before exchanging contracts on a property. ...
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Comment on agent fees
I am a buyer
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By: David
May 17, 2017
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Most clients are decent and hence we accepted his verbal assurance he would pay the small amount for the work he asked us to do for him. Mr GC was upsetting but will we continue to act in good faith to assist in ensuring that property under offer Complete. In 2016 ever property that came under offer completed a figure we are proud of. ...
Nov 07,2016
Minithumbup
By: 'JerryW-8'
Nov 07,2016
2 people found
this helpful
Exceptionally Helpful & Knowledge. Initially tried a national agencies that promised the world but they seemed more interested in my mortgage than selling our home. Derek from Platinum Estates assessed the issues with their marketing and put together a professional approach and within 3 weeks we ...
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Comment on agent fees
Good value. As we got more than we expected.
Was this helpful? Yes
Dec 01,2014
Minithumbup
By: 'Angela'
Dec 01,2014
4 people found
this helpful
The have been very professional and helpful in full managing my property. Great job even with a sell of my property in West Green few years ago....
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Apr 22,2014
Minithumbdown
By: 'One of the Unsatisfied Customers!'
Apr 22,2014
7 people found
this helpful
I wouldn\'t normally bother to leave reviews for agents - they tend to do very little to earn their money so my relationship with them is usually one of mild disinterest. Not so with Platinum. My experience of them pretty much echoes that of ...
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What agent could do to change your mind?
Not lied to us, nor charged us for things that no reputable agent would charge for. Or threatened us with eviction when we objected to those charges. Or basically been unbelievably crap!
Attached Files
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By: Kingdong12345
Sep 01, 2014
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I know exactly what your saying! Worst company you could ever wish to deal with! David and his useless team need to through themselves off a cliff and do the world a favour! ...
Oct 30,2013
Minithumbdown
By: 'Fed up!!'
Oct 30,2013
11 people found
this helpful
I have been renting a property with platinum since Jan. Since I have moved in they are very quick to take your money for quarterly inspections. However as soon as you have a problem they never return your call. The plumber never shows up when ...
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What agent could do to change your mind?
I wouldn\'t recommend them because they do not help fix any problems and always blame it on the landlord.
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Was this helpful? Yes
Oct 24,2013
Minithumbdown
By: '55worthroad'
Oct 24,2013
11 people found
this helpful
Rude, Arrogant and above all the worst letting agent you could ever deal with. David O\'Connor, Marco Mazzanti and the team are happy to rent you you the most mouldy and uninhabitable properties in Crawley. It\'s never their fault - bless them :) Avoid ...
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What agent could do to change your mind?
Been honest !
Attached Files
Was this helpful? Yes
By: David
Oct 29, 2013
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We are always disappointed to read comments of this type. As a Letting agent we advise Landlords when maintenance work is necessary, we cannot undertake work without the Landlords authority. This is a complainant about maintenance we had no control over by tenants who compounded the issues by their lifestyle and poor ventilation. We have written over 3000 successful tenancies. We are friendly, skilled, qualified professionals that endeavour to give fair advice to both Landlords and tenants ...
Aug 06,2013
Minithumbdown
By: 'Trixyroo.'
Aug 06,2013
15 people found
this helpful
We are currently renting via platinum. Every thing we have phoned about has been ignored, emails have been unanswered and calls not returned. We didnt have a proper lock on our front door for over a week and they didnt seem to think it was ...
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Was this helpful? Yes
Jul 03,2013
Minithumbdown
By: 'Neveragain1'
Jul 03,2013
13 people found
this helpful
Worst experience with platinum estates! They were very nice, understanding and reassuring but once I was in the property it hasn\'t been cleaned, there was holes in the walls, windows that wouldn\'t lock, mould and water coming through, an oven which was in ...
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What agent could do to change your mind?
Learn to be professional.
Attached Files
Was this helpful? Yes
By: David
Jul 31, 2013
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It is always our intention to maintain our managed properties to a high standard however we point out that landlords have to authorise maintenance work and if we do not get authority non-emergency work cannot be done. It can be a fine balance in managing the differing expectations of Tenant and Landlord and we attempt to be fair to all concerned. We will endeavour to deal with all complaints in a timely manner. We are members of ‘The Property Ombudsman’ (TPO) should you feel you ha ...
Apr 09,2013
Minithumbup
By: 'Caroline'
Apr 09,2013
6 people found
this helpful
I have been a tennant with Platinum Estates for the last 5 years and am very happy with their service, I find them very polite to deal with and they go the extra mile to help you. When ever i have had a problem they have ...
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By: Dove123
Apr 26, 2013
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grammar and spelling are enough to give away this was actually written by Platinum Estates! Don't go there!!!! ...
Apr 05,2013
Minithumbup
By: 'Happy we found them'
Apr 05,2013
6 people found
this helpful
Years ago I had 2 bad experiences with 2 different agency so have been privet renting ever since, My self and my partner had something very specific in mind about the place we wanted to live in next, we didn\'t just want a tiny flat but ...
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Was this helpful? Yes
Apr 04,2013
Minithumbup
By: 'Couldnt Be Happier'
Apr 04,2013
6 people found
this helpful
As a first time Landlady I was understandably nervous, however the reassurance and positive feedback I received from Platinum Estates helped incredibly. Everyone in the office is very friendly and welcoming. I would definitely recommend Platinum Estates to anyone....
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Mar 28,2013
Minithumbup
By: 'Satisfied Tenant!'
Mar 28,2013
6 people found
this helpful
Definitely great customer service. As a tenant I was very pleased with how attentive and punctual they were when fully meeting my requirements for a property. There was no hassle and made the exhausting process of finding a property much easier!! Thank you!...
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Dec 13,2012
Minithumbup
By: 'Happy Landlady'
Dec 13,2012
6 people found
this helpful
When I first met Platinum Estates I have two rental properties both of which needed work and tenants, as I had two mortgages to pay. I had been let down by my current agent and did not know where to turn, until a friend recommended ...
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Was this helpful? Yes
By: sky
Jan 15, 2013
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This agent is totally useless, I wanted to view a property, I rang them, I was told someone will get back to me, they did not. So I thought I send a email, I did not get any response. ...
Jun 21,2012
Minithumbdown
By: 'Don\'t even go there!!!!!'
Jun 21,2012
18 people found
this helpful
After 2 and a half years of what can be described as absolutely pathetic dealings with these cowboys, I am finally free!!! The property was a large 4 bedroom property on the outskirts of Crawley. When we viewed the property we were informed by David "the ...
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What agent could do to change your mind?
Disappeared in a puff of smoke before I signed the tenancy agreement would have been nice!
Attached Files
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By: Lying money-grubbers.
Apr 21, 2014
View all comments (5)
Agree with the comments on here... Worst agents I have ever dealt with. They consistently lie, don't deal with the most basic (and serious) of maintenance issues, and constantly blame the landlord. Their office staff are rude and objectionable, and as a company they are the worst sort of money-grubbers. We have also been charged for inspections that they clearly didn't carry out, and a refusal to pay the tenancy renewal fee (which is your right!) is met by a threat of eviction. They don't give o ...
May 04,2012
Minithumbdown
By: 'v unhappy landlord'
May 04,2012
13 people found
this helpful
After reading previous reviews, one thing I will say for Platinum - they do not discriminate - they are ABSOLUTELY APPALLING to landlords and tenants alike. After giving me a heartfelt, seemingly genuine sales pitch I agreed to allow them to let my property. Biggest ...
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What agent could do to change your mind?
Absolutely nothing. They are cowboys. I would have reported then to the Property Ombudsmen had I not moved abroad. I hope you black list them as it is unfair to inflict them on the unsuspecting public. I just hope potential customers read these reviews before committing to the most horrendous \"Estate Agents\' around. Thank you.
Attached Files
Was this helpful? Yes
By: David OConnor
Sep 19, 2012
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We are understandably disappointed to read such vitriolic abuse. I am uncertain exactly which property this relates to. All I can really say is that the facts speak for themselves, over 10 years and thousands of tenancies we have had only 1 written complaints from a Landlord that was not resolved to the Landlord satisfaction. We are members of ‘The Property Ombudsman’ ‘TPO’ and over 10 years received only 1 formal complaint from a Landlord that was sent to TPO. That an ...
Apr 02,2012
Minithumbdown
By: 'J_01292'
Apr 02,2012
15 people found
this helpful
I contacted the agency to look for a 2 bed property for myself and my unborn son. I made them fully aware of my situation before I was told about this particular property. I arranged a viewing with Grant Brown which I attended with my mother. ...
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What agent could do to change your mind?
Close down and learn some customer service!
Attached Files
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By: David OConnor
Sep 19, 2012
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Turning any tenant down is difficult. It is a rare event, though sometimes it is required. The tenant in this case required a guarantor due to the maternity status. The reference failed due to delays in returning the required forms. We do stand by the position that if a parent is not willing be guarantor them we would unlikely accept the tenant. We explained to the tenant her complaint procedure option which she choose not to follow. Though clearly the applicant and our view of events differ, ...
Aug 03,2010
Minithumbdown
By: 'Roisin'
Aug 03,2010
14 people found
this helpful
They were professional and very keen to please before we handed the money over, then things changed! We moved into a house with dangerous electricity, a past rodent problem, had not been cleaned for a long time and had a garden that can only be ...
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By: becky
May 03, 2012
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Absolutely agree with all above. Inspired me to write and submit my own review as brought back so many painful memories of a truly awful 'estate agent'. I would hate anyone to experience what I went through with them. They take 'uncooperative, aggressive and very unprofessional' to another level. ...
Sep 26,2008
Minithumbup
By: 'max'
Sep 26,2008
2 people found
this helpful
Excellent service, second to none, best I have encountered as a tenant. They listen to the clients needs & requirements & aim to fulfill these to the highest standard with a very friendly, prompt, efficient, service. Obviously very well managed & organised & I would therefore not hesitate to ...
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By: victorya
May 27, 2012
View all comments (3)
Dear Becky and Sam, Thank you for your honesty. My partner and I are seriously thinking about selling our property. whilst I have massive doubts about P.E(and their billing etc)I hope your honesty will help effect a change of heart from him. Unfortunately, P.E have managed the property for a while and we do not live near.. any advice RE abetter agent is welcome... ...
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