Pinnacle Property
1.4/5, 9 reviews
11% recommended
100% lettings valuation accuracy
25% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 25% £830 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 1 7 0 0 0 0 0 0
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Pinnacle Property Branches (view all 2)

“Terrible company and treat leaseholders like cash cows...”

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May 04,2020
Minithumbdown
By: 'Design'
May 04,2020
0 people found
this helpful
We were sold a service charge price by Bellway and it doubled the following year, meaning Pinnacle either had no idea how to budget, despite the development running for two years previous, or hid items at point of sale. Pinnacle work in tandem with Bellway ...
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“Poor service...”

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Aug 09,2018
Minithumbdown
By: 'Joyce'
Aug 09,2018
0 people found
this helpful
Pricey service charges for less than acceptable service. Elevator out of service for months with no explanation or notice or repair schedule. Security doors not functioning - they don't lock. Customer service emails take days and follow up before even getting an acknowledgement. Don't hold ...
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“100% NEVER using them again. Absolutely terrible customer service when it ......”

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Nov 19,2015
Minithumbdown
By: 'Alvin'
Nov 19,2015
1 people found
this helpful
100% NEVER using them again. Absolutely terrible customer service when it came to check out. If only their efficiency of dealing with emails regarding check out was as good as their service whilst we were renting. Took them nearly 2 months to return the deposit and they ...
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By: Marilyn
Nov 24, 2015
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Hello Alvin, I am really sorry to hear that you have been unhappy with the service provided by our Pinnacle branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Whilst we were sorting out the contracts prior to moving ......”

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Aug 15,2014
Minithumbdown
By: '1tennant1'
Aug 15,2014
1 people found
this helpful
Whilst we were sorting out the contracts prior to moving in they were not the most efficient, but weren't that bad either. Once we had left the property and it came time for them to return the deposit the service was appalling. Our deposit was ...
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By: Marilyn
Aug 19, 2014
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Pinnacle branch and Deposit Returns Department. I am head of Customer Services and I wondered if I could be of any further assistance? If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Hello, We rented a property from pinnacle earlier this year ......”

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Sep 13,2013
Minithumbup
By: 'Tim'
Sep 13,2013
1 people found
this helpful
Hello, We rented a property from pinnacle earlier this year and we had great service throughout. Firstly we dealt with a nice guy called Chris who really pulled out the stops to make viewings even on a sunday when he wasn't rotared in. I know ...
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By: Marilyn
Aug 19, 2014
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Hello, I am head of customer services here at Pinnacle and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“DO NOT USE THESE AGENTS!I would strongly advise against ......”

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Feb 25,2013
Minithumbdown
By: 'NotHappy'
Feb 25,2013
1 people found
this helpful
DO NOT USE THESE AGENTS! I would strongly advise against anyone using these guys. I have recently rented an apartment from them and rather naively failed to check their reviews. They are absolute con artists. They lie about every stage of the process to drive ...
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“Flatmates and I used Pinnacle Property to rent our first ......”

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Aug 23,2012
Minithumbdown
By: 'Mei'
Aug 23,2012
1 people found
this helpful
Flatmates and I used Pinnacle Property to rent our first property. Absolutely appalling service, took complete advantage of our lack of knowledge. Service was terrible, didn't explain anything to us and pressured us into signing forms that we didn't understand properly. Tenancy agreement had tons ...
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“They were incompetent and aggressive. They could not provide error-free ......”

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Aug 08,2012
Minithumbdown
By: 'NeverAgain'
Aug 08,2012
1 people found
this helpful
They were incompetent and aggressive. They could not provide error-free documents, yet were insistent the documents be signed and the full amount of the (short-term) rent paid immediately. They made promises about the rental that they did not keep. They charged an outrageous amount of ...
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What agent could do to change your mind?
They are so arrogant and incompetent, nothing is possible.
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“The agency is putting run-down and mouldy properties on the ......”

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Sep 05,2011
Minithumbdown
By: 'student'
Sep 05,2011
4 people found
this helpful
The agency is putting run-down and mouldy properties on the market and advertises them as being in a very good & clean condition. They describe landlords as being very friendly and always prepared to fix things...in practice these turned out to be unfriendly and unwilling ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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