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Nov 19,2015
Minithumbdown
By:
Nov 19,2015
0 people found
this helpful
100% NEVER using them again. Absolutely terrible customer service when it came to check out. If only their efficiency of dealing with emails regarding check out was as good as their service whilst we were renting. Took them nearly 2 months to return the deposit and they try to cheat you of your money by double charging and summing incorrectly. Really do not recommend this agency. Absolutely appalled....
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By: Marilyn
Nov 24, 2015
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Hello Alvin, I am really sorry to hear that you have been unhappy with the service provided by our Pinnacle branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Aug 15,2014
Minithumbdown
By:
Aug 15,2014
0 people found
this helpful
Whilst we were sorting out the contracts prior to moving in they were not the most efficient, but weren't that bad either. Once we had left the property and it came time for them to return the deposit the service was appalling. Our deposit was being handled by someone in the 'deposits returns department' named Gary. His customer service was by some distance the worst I have experienced in any industry at any time. He was rude whilst talking to us, didn't respond to emails and just left it up to ...
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By: Marilyn
Aug 19, 2014
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Pinnacle branch and Deposit Returns Department. I am head of Customer Services and I wondered if I could be of any further assistance? If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Sep 13,2013
Minithumbup
By:
Sep 13,2013
0 people found
this helpful
Hello, We rented a property from pinnacle earlier this year and we had great service throughout. Firstly we dealt with a nice guy called Chris who really pulled out the stops to make viewings even on a sunday when he wasn\'t rotared in. I know sometimes estate agents can be pushy but pinanacle acted more as a facilitator. Even though three of the four were inbetween jobs and the such chris and the team juggled our application and deposits to secure the flat. They were thourogher and effi...
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By: Marilyn
Aug 19, 2014
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Hello, I am head of customer services here at Pinnacle and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Feb 25,2013
Minithumbdown
By:
Feb 25,2013
0 people found
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DO NOT USE THESE AGENTS! I would strongly advise against anyone using these guys. I have recently rented an apartment from them and rather naively failed to check their reviews. They are absolute con artists. They lie about every stage of the process to drive sales. It is only now upon looking back on things that I realize just how misled we were. A) Pinnacle put huge pressure on us to sign contracts and pay our deposits. At one point even going so far as to threaten to put the property...
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Aug 23,2012
Minithumbdown
By:
Aug 23,2012
0 people found
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Flatmates and I used Pinnacle Property to rent our first property. Absolutely appalling service, took complete advantage of our lack of knowledge. Service was terrible, didn\'t explain anything to us and pressured us into signing forms that we didn\'t understand properly. Tenancy agreement had tons of loopholes in it and the service was consistently rude. Our emails and phone calls were repeatedly ignored and fobbed off, and when we did speak to any of the workers they treated us with contempt, ...
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Aug 08,2012
Minithumbdown
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Aug 08,2012
0 people found
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They were incompetent and aggressive. They could not provide error-free documents, yet were insistent the documents be signed and the full amount of the (short-term) rent paid immediately. They made promises about the rental that they did not keep. They charged an outrageous amount of money for work they could not perform. They should not be in business. I will never use them again....
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What agent could do to change your mind?
They are so arrogant and incompetent, nothing is possible.
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Sep 05,2011
Minithumbdown
By:
Sep 05,2011
3 people found
this helpful
The agency is putting run-down and mouldy properties on the market and advertises them as being in a very good & clean condition. They describe landlords as being very friendly and always prepared to fix things...in practice these turned out to be unfriendly and unwilling to pay for any repairs that were slightly expensive, but urgently needed. A flat that was advertised as fully furnished turned out to only have furniture that is falling apart and / or mouldy. The agency is very agressive a...
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Covent Garden
22 Great Queen Street, London WC2B 5BH
(5)
Office 2
13 Artillery Passage, London E1 7LJ
(2)

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