• Rebecca Cooper
    Rebecca Cooper
  • Shane Morgan
    Shane Morgan
  • Richard Taylor MARLA
    Richard Taylor MARLA
  • Sherrell Bannister
    Sherrell Bannister
  • Stacey Davies-Bowler
    Stacey Davies-Bowler
  • Kay Bowler
    Kay Bowler
  • Naomi Davis
    Naomi Davis
  • Hayley Coope
    Hayley Coope
  • Julie Davies-Bowler
    Julie Davies-Bowler
  • Jessica Athorn
    Jessica Athorn
  • Kate Bircumshaw
    Kate Bircumshaw
  • Rhiannon Jennings
    Rhiannon Jennings
  • Tracey Taylor
    Tracey Taylor
  • Scott Mason
    Scott Mason
  • Thomas Moseley
    Thomas Moseley
  • Samantha Merrington
    Samantha Merrington
ARLA Letting Agents and Property Management services including Property to Rent and Houses to Rent in Chesterfield, Derbyshire and Mansfield, Nottinghamshire from Pinewood

A truly independent local
Read full description...ARLA Letting Agents and Property Management services including Property to Rent and Houses to Rent in Chesterfield, Derbyshire and Mansfield, Nottinghamshire from Pinewood

A truly independent local letting agents and property management company

From day one, we had a set idea of what we wanted to achieve with our company. We have always believed that the single most vital ingredient to making our company successful is customer service with constant and never ending improvement.

Pinewood was formed in 2004, opening its first office in Chesterfield. We began by offering property management and residential lettings in the Derbyshire area, soon expanding to Sheffield, South Yorkshire. Five years on, we have established ourselves as a customer friendly letting agents.

So from the beginning, we have set out to make sure we offer the highest quality brochures, the latest technology, and constant contact with all our clients and as much advertising as is needed to name just a few. as a go ahead property management company and letting agents, we know ourselves that the devil is in the detail.
 
Properties for sale
Properties for rent
Jun 23,2017
Minithumbup
Samantha Merrington
By:
Jun 23,2017
1 people found
this helpful
Sam was absolutely fantastic with helping me and my partner move into our first home together. She made us both feel welcomed and reasurred. She really went out of her way to ensure that we both understood the processes and due to myself working till late she took time out of her personal time to allow us to view the house on more than one occasion. Communication between sam and us both was brilliant she kept us in the loop and up to date on everything we needed to know. Thank you sam for all yo...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 23,2017
Minithumbup
Kate Bircumshaw
Rhiannon Jennings
By:
Jun 23,2017
1 people found
this helpful
I have rented properties from Pinewood for the last two years (2015-17). The staffs are always very friendly and helpful. I have a very demanding job with unpredictable finishing time. Kate and Rhiannon always tried to accommodate viewing arrangements to suit my timetable. Last August, they helped me to streamline my application so the transition of moving from one accommodation to another was made smooth by their efforts....
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Jun 23,2017
Minithumbup
Jessica Athorn
By:
Jun 23,2017
0 people found
this helpful
Jessica has been very helpful to me and has always responded to my emails immediately. I would recommend Pinewood to anyone, very good service received so far!...
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Jun 22,2017
Minithumbup
Scott Mason
By:
Jun 22,2017
0 people found
this helpful
Scott has been good to have as my inspection person. He is reliable and always notifies me when he is coming. He has dealt with any issues straight away - so I can't complain. When I asked for a copy of my gas certificate check it was emailed within a couple of hours! Great service. Mandy....
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Jun 22,2017
Minithumbup
By:
Jun 22,2017
0 people found
this helpful
On the landlord side we have had a very positive experience working with Pinewood. Promises have always been fulfilled. We are very happy to recommend to others....
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Comment on agent fees
Fees are fair
Was this helpful? Yes
Jun 20,2017
Minithumbup
Shane Morgan
Rhiannon Jennings
By:
Jun 20,2017
0 people found
this helpful
Timely service and persistent when needed. I have not had any issues with the letting of my property over the years....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 19,2017
Minithumbup
Kay Bowler
By:
Jun 19,2017
0 people found
this helpful
Kay dealt with the maintenance at my property, arranging contractors so the work ran smoothly, good communication, would recommend pinewood lettings...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 16,2017
Minithumbup
Hayley Coope
Sherrell Bannister
By:
Jun 16,2017
0 people found
this helpful
Very prompt and efficient in dealing with my email request by way of a follow up telephone call in which Hayley displayed a genuinely friendly and helpful manner. Having agreed how we would proceed, this was then again followed up promptly by way of an email attaching all the required documents. All extremely efficient. Similar experience with Sherrell on a different subject on the same day....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 13,2017
Minithumbup
Shane Morgan
By:
Jun 13,2017
1 people found
this helpful
Shane is always on time and keeps in touch if he is going to be early or late...Shane is very helpful, Very polite, and is easy to get on with.. I would recommend him....
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Was this helpful? Yes
Jun 13,2017
Minithumbup
Shane Morgan
Stacey Davies-Bowler
By:
Jun 13,2017
1 people found
this helpful
Very helpful as always. A professional and helpful service with useful local knowledge. It is good to have local agents like Pinewood who offer a good service....
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Comment on agent fees
Fees reasonable, good value.
Was this helpful? Yes
Jun 13,2017
Minithumbup
Sherrell Bannister
By:
Jun 13,2017
0 people found
this helpful
I have spoken to Sherrell on a number of occasions and she has always been very helpful. She is really knowledgable about the letting of properties and very professional in her work....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 12,2017
Minithumbup
Sherrell Bannister
By:
Jun 12,2017
0 people found
this helpful
Excellent customer service, very helpful and understanding. I needed a change of detail and Sherrell was professional throughout asking the relevant questions required for me to feel my account was secured....
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Jun 06,2017
Minithumbup
Julie Davies-Bowler
By:
Jun 06,2017
0 people found
this helpful
We are landlords and over several years, have received a very good service from Pinewood. All Pinewood staff are welcoming and helpful....
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Was this helpful? Yes
Jun 05,2017
Minithumbup
Naomi Davis
Rhiannon Jennings
By:
Jun 05,2017
0 people found
this helpful
Pinewood Lettings manage properties for us and always do so in a very professional manner. We have been impressed with the in-depth feedback we get from potential tenants and feel we can trust Pinewood to just get on with things....
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Comment on agent fees
fair
Was this helpful? Yes
May 31,2017
Minithumbup
Rebecca Cooper
By:
May 31,2017
0 people found
this helpful
Rebecca was extremely helpful in recently resolving an issue with regards to my tenancy agreement. I have spoken to her on a number of occasions during my tenancy and she has been always been happy to help and successful in doing so. I would not hesitate to recommend her....
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May 30,2017
Minithumbup
Naomi Davis
By:
May 30,2017
0 people found
this helpful
Very positive and professional experience to date - nice property and good service - prompt advice and quick to respond to queries....
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Comment on agent fees
Seemed to be going rate
Was this helpful? Yes
May 30,2017
Minithumbup
Naomi Davis
By:
May 30,2017
0 people found
this helpful
An excellent service from start to finish with the new tenant being found very quickly. Naomi dealt with the let very efficiently and kept me informed of the progress at every step....
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Comment on agent fees
Reasonable
Was this helpful? Yes
May 26,2017
Minithumbup
Naomi Davis
By:
May 26,2017
0 people found
this helpful
Thank you Naomi, Jess and Kate for all your help with everything and for quickly responding to my emails and queries....
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Was this helpful? Yes
May 26,2017
Minithumbup
Rhiannon Jennings
Naomi Davis
By:
May 26,2017
1 people found
this helpful
Great service from Pinewood. They have found tenants very quickly on both lettings of my property. The inspection reports are very detailed, I have used an extra inventory service that I have to say has been very useful. I feel that my property is in safe hands with Pinewood....
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Comment on agent fees
The fees are fair for the standard of service received.
Was this helpful? Yes
May 25,2017
Minithumbup
Kate Bircumshaw
By:
May 25,2017
1 people found
this helpful
Very professional and a lovely girl.dealt with with my nans and was fantastic all questions answered about the house x...
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Was this helpful? Yes
May 17,2017
Minithumbup
Sherrell Bannister
By:
May 17,2017
0 people found
this helpful
I have exchanged several emails and spoken to Sherrell on the telephone recently regarding accounts queries. She was very helpful and answered my questions in a professional manner. Sherrell is also very prompt answering emails....
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Was this helpful? Yes
May 16,2017
Minithumbup
Naomi Davis
By:
May 16,2017
0 people found
this helpful
We found Pinewood to be extremely friendly, helpful and professional. They were always available to answer any questions and we would fully recommend them to anyone!...
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Comment on agent fees
good
Was this helpful? Yes
May 15,2017
Minithumbup
Sherrell Bannister
By:
May 15,2017
0 people found
this helpful
I use several letting agents around the country and Pinewood are the tops and most efficient out of them all. They are completely on the ball and their efficiency is excellent. I wish I could use them for all my properties....
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Comment on agent fees
Good
Was this helpful? Yes
May 11,2017
Minithumbup
Sherrell Bannister
By:
May 11,2017
0 people found
this helpful
She was so helpful. Other people I spoke to were rude and abnoxious this lady really helped my situation and was so good to talk too, amazing woman shame I won't be dealing with her in anymore...
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Comment on agent fees
Good
Was this helpful? Yes
May 09,2017
Minithumbup
Stacey Davies-Bowler
By:
May 09,2017
1 people found
this helpful
excellent as always, prompt service, whenever i have a issue it is sorted by the end of play that day if possible, always informed of problems from a tenant from pinewood...
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Comment on agent fees
good
Was this helpful? Yes
May 08,2017
Minithumbup
Rhiannon Jennings
Jessica Athorn
By:
May 08,2017
1 people found
this helpful
Hello , I can honestly say that you all are very professional and friendly whenever I have dealt with you , keep up the hard work . Whilst I have your attention , alongside my day job I have got a business where I can save you money all household bills and make you money at these time , you can text me on 07581432148 or on facebook . I also rent out camping tents , kind regards Jonathan boyd...
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Comment on agent fees
You are Buisness , enough said
Was this helpful? Yes
May 08,2017
Minithumbup
Thomas Moseley
By:
May 08,2017
0 people found
this helpful
I phoned asking for a copy of the tenancy agreement for the apartment we let via Pinewood and received a copy soon after via email. Great response thanks....
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Was this helpful? Yes
Apr 26,2017
Minithumbup
Kate Bircumshaw
Naomi Davis
By:
Apr 26,2017
0 people found
this helpful
Pinewood Property Lettings Ltd provided a professional and friendly service. Nothing was too much trouble for the staff when we needed advise or simply to discuss certain aspects of the renting process. Pinewood were incredibly helpful, in particular Kate and Naomi. Kate was friendly, insightful and very professional at the viewing and always provided updates throughout the whole application process. Additionally Naomi was very professional and always demonstrated a genuine interest in our needs...
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Was this helpful? Yes
Apr 25,2017
Minithumbup
Sherrell Bannister
By:
Apr 25,2017
0 people found
this helpful
Sherrell recently had to issue a Section 21 to one of my tenants. She was fully aware of the fact that I had taken this action on behalf the the prospective buyer of the property and was doing it reluctantly. She handled the situation both professionally and sensitively....
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Comment on agent fees
The normal 10% hence OK.
Was this helpful? Yes
Apr 21,2017
Minithumbup
Naomi Davis
Stacey Davies-Bowler
By:
Apr 21,2017
0 people found
this helpful
All staff members we had contact with were very helpful and polite. The agency as a whole are very thorough and efficient and very professional....
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Comment on agent fees
The fees we were quoted were the best we had been quoted in the area,
Was this helpful? Yes

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Agent Fees

LANDLORD FEES
Deposit Registration Fee (included in fully managed only): Β£60.00(inc VAT)
β€’ Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme
β€’ Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Additional property visits: Β£30.00 per hour(inc VAT)(minimum 1 hour)
β€’ To attend for specific requests such as neighbour disputes; more visits are required to monitor the tenancy; or any maintenance-linked visit

Submission of non-resident landlords receipts to HMRC Β£30.00(inc VAT) quarterly
β€’ To remit and balance the financial return to HMRC quarterly – and respond to any specific query relating to the return from the landlord or HMRC

Arrangement Fee for works: FREE OF CHARGE (managed properties)
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Arrangement fee for refurbishments over Β£1000.00 5% of net cost
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Obtaining more than two contractors quotes Β£24.00 (inc VAT) per quote

Rent Review Fee Β£12.00(inc VAT)
β€’ Review rent in accordance with current prevailing market condition and advise the landlord
β€’ Negotiate with tenant
β€’ Direct tenant to make payment change as appropriate
β€’ Update the tenancy agreement
β€’ Serve Section 13 Notice if tenancy is on a rolling monthly basis

Renewal Fee (landlords share) Β£54.00(inc VAT)
β€’ Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Re-Let Fee Β£66.00(inc VAT) Payable on each new let.

Checkout Fee - Included on Fully Managed (landlords share) Β£54.00(inc VAT) for the first hour then Β£30.00(inc VAT) per hour after
β€’ Agree with tenant check out date and time appointment
β€’ Instruct inventory provider to attend
β€’ Negotiate with landlord and tenant any disbursement of the security deposit
β€’ Return deposit as agreed with landlord and tenant to relevant parties
β€’ Remit any disputed amount to Scheme for final adjudication
β€’ Unprotect security deposit
β€’ Instruct contractors; obtain quotes; organise repairs /replacement/cost of any broken or missing items

Court Attendance Β£72.00 (inc VAT) per hour

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
TENANT FEES
BEFORE YOU MOVE IN:
Set up fee (tenant’s share) Β£114.00 (inc VAT) per tenant
Referencing up to two tenants (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement

Guarantor Fee Β£66.00 (inc VAT) per guarantor (if required)
Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Permitted Occupier Fee Β£30.00 (inc VAT) per permitted occupier
Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of documentary guidance and assistance during the tenancy

Accompanied Check-in Fee FREE OF CHARGE
Preparing an Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services

Pet Deposit Returnable additional Security Deposit of Β£100.00
To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of the tenancy

DURING YOUR TENANCY:
Amendment Fee Β£30.00 (inc VAT)
Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share) Β£30.00(inc VAT)
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

ENDING YOUR TENANCY:
Check out Fee (tenant’s share) FREE OF CHARGE
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee Β£20.00(inc VAT) per reference request
Collating information and preparing a reference for a future landlord or letting agent

OTHER FEES AND CHARGES:
Lost Security Items Β£12.00 (inc VAT) plus item cost
Obtaining necessary permissions, sourcing providers and travel costs

Out of Hours Services Β£20.00 per hour (inc VAT) plus any actual costs incurred
Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the hourly rate

Late Rent Charge Β£18.00 (inc VAT) Payable when the rent falls seven days late

Failure to Pay The Last Month Rent Β£40.00 (inc VAT)

Unpaid Rent / Returned Payments Interest at 8% above Bank of England Base Rate from date due

Professional Cleaning (if required) Β£20.00 (in VAT) per hour which will be deducted from the Security Deposit
Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
Last updated at 11:56 AM 19/06/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:56 AM 19/06/2017 by allAgents

Chesterfield
33 Holywell Street, Chesterfield S41 7SA
(402)
Mansfield
24 Albert Street, Mansfield NG18 1EB
(84)

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