• Rebecca Cooper
    Rebecca Cooper
  • Shane Morgan
    Shane Morgan
  • Richard Taylor MARLA
    Richard Taylor MARLA
  • Sherrell Bannister
    Sherrell Bannister
  • Stacey Davies-Bowler
    Stacey Davies-Bowler
  • Kay Bowler
    Kay Bowler
  • Naomi Davis
    Naomi Davis
  • Hayley Coope
    Hayley Coope
  • Julie Davies-Bowler
    Julie Davies-Bowler
  • Jessica Athorn
    Jessica Athorn
  • Kate Bircumshaw
    Kate Bircumshaw
  • Rhiannon Jennings
    Rhiannon Jennings
  • Tracey Taylor
    Tracey Taylor
  • Scott Mason
    Scott Mason
  • Thomas Moseley
    Thomas Moseley
  • Samantha Merrington
    Samantha Merrington
ARLA Letting Agents and Property Management services including Property to Rent and Houses to Rent in Chesterfield, Derbyshire and Mansfield, Nottinghamshire from Pinewood

A truly independent local
Read full description...ARLA Letting Agents and Property Management services including Property to Rent and Houses to Rent in Chesterfield, Derbyshire and Mansfield, Nottinghamshire from Pinewood

A truly independent local letting agents and property management company

From day one, we had a set idea of what we wanted to achieve with our company. We have always believed that the single most vital ingredient to making our company successful is customer service with constant and never ending improvement.

Pinewood was formed in 2004, opening its first office in Chesterfield. We began by offering property management and residential lettings in the Derbyshire area, soon expanding to Sheffield, South Yorkshire. Five years on, we have established ourselves as a customer friendly letting agents.

So from the beginning, we have set out to make sure we offer the highest quality brochures, the latest technology, and constant contact with all our clients and as much advertising as is needed to name just a few. as a go ahead property management company and letting agents, we know ourselves that the devil is in the detail.
 
Properties for sale
Properties for rent
Apr 25,2017
Minithumbup
Naomi Davis
By:
Apr 25,2017
0 people found
this helpful
Naomi was friendly and helpful when completed the contract and inventory. We didn't feel rushed when completing the inventory and Naomi helped with any questions we had. When signing the contract Naomi was knowledgeable and answered the queries we had....
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Comment on agent fees
Fees are clear but expensive.
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Dec 29,2016
Minithumbup
By:
Dec 29,2016
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this helpful
Caroline was very helpful and it was nice to deal with the same person from the initial viewing right through until the move in day....
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Comment on agent fees
Great communication and very fast at responding to any communications.
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Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
Everyt time I had a question or a problem, i asked both of these agents and they helped me straight away and answered any and every question i had to the best of their knowledge. They were both very helpful with helping me with problems i had. I have emailed them since getting the keys and have always received an email back withing 24 hours....
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Comment on agent fees
The fee's were reasonable so i was very happy and willing to pay them.
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By: Caroline Maddox
Jul 19, 2016
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Thank you Sarah, for taking the time to leave a review regarding our services. Should you need anything further, please do let us know. ...
Jun 27,2016
Minithumbup
Sherrell Bannister
By:
Jun 27,2016
0 people found
this helpful
I found Sherrell very helpful and professional in sorting out a problem and she kept me informed through out. I am very pleased with the service she gave and the service of pinewood....
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May 10,2016
Minithumbup
Kay Bowler
By:
May 10,2016
0 people found
this helpful
I have used pinewood for the last 8 years,in letting my property,and would not hesitat in recomending them to any potential landlord...
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Comment on agent fees
On par with any other company
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Apr 08,2016
Minithumbup
Naomi Davis
By:
Apr 08,2016
0 people found
this helpful
Both Naomi and Laura (and other members of staff) have always been very helpful and consistently polite. The staff at Pinewood are always prompt to reply to phone calls/e-mails. I would recommend this agency to friends. I am very happy with the service provided....
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Comment on agent fees
Any fees are bad, but as far as fees go Pinewood is not overpriced and everything was handled efficiently.
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Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
Caroline is and always has been awesome in her role whenever our paths have crosse. She is my first choice of contact at Pinewood....
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Comment on agent fees
Fair
Was this helpful? Yes
Mar 07,2016
Minithumbup
Rebecca Cooper
By:
Mar 07,2016
0 people found
this helpful
I have found the entire team at Pinewood very helpful for the last 2 years, allowing me to live overseas with little worry about my property being managed properly....
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Comment on agent fees
Fees are very reasonable
Was this helpful? Yes
Mar 02,2016
Minithumbup
Rebecca Cooper
By:
Mar 02,2016
0 people found
this helpful
Went into pinewoods to tell them about the problem i was having and they were very helpful putting me on to the link where i could inform the maintenance department...
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 24,2016
Minithumbup
Rebecca Cooper
By:
Feb 24,2016
0 people found
this helpful
excellent speedy response to boiler breakdown. Always kept up to speed with progress and follow up information in a professional yet friendly manner...
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 05,2016
Minithumbup
By:
Feb 05,2016
0 people found
this helpful
I Had a problem with tenants late payment and Elizabeth sorted out my enquiry quickly and positively to my full satisfaction, I would recommend this letting agency Thank you...
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Comment on agent fees
Yes the fee charged is very reasonable
Was this helpful? Yes
By: Elizabeth
Feb 05, 2016
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Good Afternoon, Thank you for taking the time to leave myself and Pinewood Lettings such a complimentary review, it is highly appreciated. I am glad I was able to resolve the issue promptly for you and if I can be of further help in the future please don't hesitate to contact me directly. Kind Regards, Elizabeth. ...
Jan 18,2016
Minithumbup
Rebecca Cooper
By:
Jan 18,2016
0 people found
this helpful
Rebecca was very friendly and was very quick to try and resolve our problem. Unfortunately the delay of not having authorisation of a new boiler and being left with no source of heating over a weekend was very hard. This however was no fault of Rebecca as I felt she really did try her best to help me out the best she could and she kept me informed every step of the way. I feel Rebecca was very atentive to my needs so thank you....
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Jan 15,2016
Minithumbup
By:
Jan 15,2016
0 people found
this helpful
Elizabeth Lloyd was very efficient when I emailed her regarding the property I rent and gave me a very quick reply which really helped me as I struggled to find time to ring the estate agents due to work commitments ....
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Comment on agent fees
Good
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By: Elizabeth
Jan 15, 2016
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Hi Donna, Thank you for taking the time to write a review for myself and Pinewood Lettings. I am pleased to hear that I have been able to help in the current situation and look forward to continuing to work with you to manage your tenancy further. If you do need to contact me again in the future, please feel free to email me directly. Kind Regards, Elizabeth. ...
Jan 15,2016
Minithumbup
By:
Jan 15,2016
0 people found
this helpful
Been with the agency since end of October 2015 and I am happy with the service so far. Staff are nice and always get back to you when you need them....
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Comment on agent fees
Good
Was this helpful? Yes
By: Elizabeth
Jan 15, 2016
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Hi Charlotte, Thank you very much for such a lovely review of myself and Pinewood Lettings. Myself and the team here at Pinewood are happy to hear that you are so pleased with the service provided to you and hope you remain happy with your new home! If you require any further help or advise in the future please do let me know. Kind Regards, Elizabeth. ...
Jan 12,2016
Minithumbup
Rebecca Cooper
By:
Jan 12,2016
0 people found
this helpful
Rebecca Cooper has been very helpful during communications regarding our rental property, and has always resolved any issues swiftly and professionally....
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Dec 15,2015
Minithumbup
Kay Bowler
By:
Dec 15,2015
0 people found
this helpful
I have mixed feelings about renting in general and this is the first time I ve ever had any dealings with renting property so have no other company to compare to I'm a professional woman with 30 years experience as a sister in a busy accident a d emergency department so am very experienced in dealing with the public I have also owned my own properties and I class myself as a very good housekeeper if I'm being honest I haven't enjoyed the experience if renting I felt very inferior compared ...
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Nov 28,2015
Minithumbup
Kay Bowler
By:
Nov 28,2015
0 people found
this helpful
My experience of renting a property with Pinewood was overall good, any problems were dealt with efficiently and all staff were helpful , sadly I was pulled out of the accomodatiion earlier than was expected , but obviously not the fault of Pinewood, the girls were helpful and Kay ensured my deposite and all monies rightly owed to me were dealt with quickly and again efficiently . I would be happy to use Pinewood in the future....
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Oct 24,2015
Minithumbup
Rebecca Cooper
By:
Oct 24,2015
0 people found
this helpful
Having moved into my property in August I thankfully have only had to contact the letting agents with some questions that I had forgotten to ask during the property handover, and to confirm the time of the forthcoming inspection. As the property is a let managed by Pinewood, I deal directly with them rather than the landlord. Each member of the team has kept in contact and been able to quickly and professionally answer any questions that I have had, finding out the answer for me if they hav...
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Comment on agent fees
The fees paid were very competitive, and a lot fairer than some I have paid in the past. All fees were available to view before the property was even viewed, with no hidden fees.
Was this helpful? Yes
By: Elizabeth
Oct 26, 2015
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I would just like to say thank you for such kind feedback on behalf of myself and my colleagues here at Pinewood Lettings. We are pleased to hear that you are happy with the service we are providing and that you are happy in your new home. If we can be of further help in the future, please do not hesitate to contact us accordingly. Kind Regards, Elizabeth ...
Sep 04,2015
Minithumbup
By:
Sep 04,2015
0 people found
this helpful
Caroline went above and beyond to get my property re-let as quickly possible. The situation was a pressured one, but she was professional throughout and got to the end result in the fastest possible manner. Thanks Pinewood Lettings!...
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Was this helpful? Yes
Aug 18,2015
Minithumbup
Kay Bowler
Rebecca Cooper
By:
Aug 18,2015
0 people found
this helpful
I have been a tenant with Pinewood in Chesterfield for just over 1 year. I have had very few problems with the service that they have provided and maintenance issues have been dealt with quickly and effectively. They are none intrusive and helpful when needed, they offer good advice and staff such as Holly Josephs, Rebecca Cooper and Kay Bowler have all been very helpful throughout my tenancy. Holly dealt with a lot of my general enquires over the phone, Rebecca with my maintenance issues and K...
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Was this helpful? Yes
By: Kay Bowler
Aug 20, 2015
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Dear Oliver, Thank you for the review. It is really appreciated. Good luck in your new home. Kind Regards Kay Bowler ...
Aug 06,2015
Minithumbup
Rebecca Cooper
By:
Aug 06,2015
0 people found
this helpful
Rebecca dealt with my query promptly and efficiently getting me the answers I needed as quickly as possible. The garage door wasn't closing properly and she arranged for it to be checked and for someone to fix it. I have found Rebecca to be very friendly and attentive and willing to help sort out problems straight away....
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Comment on agent fees
At the time I started renting the house I think the fees were cheaper than most letting agents in the area.
Was this helpful? Yes
Jul 21,2015
Minithumbup
Rebecca Cooper
By:
Jul 21,2015
0 people found
this helpful
Overall very impressed with Pinewood's approach to letting. The enrolment process was fairly straightforward and and progressed at a good pace. Any issues or maintenance problems we encounter are answered in a timely fashion, either by email or by telephone. Rebecca Cooper is our maintenance contact, and is always prompt & helpful when it comes to the resolution of issues. So far so good!...
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Was this helpful? Yes
Jul 04,2015
Minithumbup
Rebecca Cooper
By:
Jul 04,2015
0 people found
this helpful
Rebecca was polite and efficient in reminding that the landlords gas certificate was due shortly. She filed the document and notified colleagues of this information....
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Was this helpful? Yes
Jun 30,2015
Minithumbup
By:
Jun 30,2015
0 people found
this helpful
I have been a tenant of pinewoods for around 2 years in a previous property and a few weeks in my new property and found pinewood to be very helpful and obliging throughout the initial procedure from start to finish and found them to be very thorough in their requirements...
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Was this helpful? Yes
Jun 21,2015
Minithumbup
Kay Bowler
By:
Jun 21,2015
0 people found
this helpful
We would like to thank Elizabeth, Kay and Stacey and overall would recommend this agent to others. Elizabeth Lloyd was consistently courteous, clear, prompt and friendly in her email and telephone communications with us. Kay Bowler was efficient, helpful, dedicated, knowledgeable about maintenance issues, and helped to smooth the moving out process and enable a satisfactory return of our deposit. Where we encountered some difficulties were in the moving in date and the handling of one viewing ...
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Was this helpful? Yes
By: Elizabeth
Oct 24, 2015
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Thank you for such a kind review, we are pleased that you have been satisfied with our service and would be happy to help you again in the future. Kind Regards, Elizabeth ...
Jun 15,2015
Minithumbup
Rebecca Cooper
By:
Jun 15,2015
0 people found
this helpful
As a Professional Landlord overseeing properties from a distance, I have found Rebecca manages my properties well and look to fully understand my basic requirements as a landlord - minimising void periods and carrying out necessary repairs as required, with proactive two way communication for find solutions on any issues....
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Was this helpful? Yes
Jun 11,2015
Minithumbup
Rebecca Cooper
By:
Jun 11,2015
0 people found
this helpful
From the beginning Pinewood and Rebecca have been very good. We are very happy with the property and how quickly we were able to move in. Everything has been dealt with very efficiently and any problems we have had Rebecca has sorted out for us.We would definitely recommend using Pinewood....
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Was this helpful? Yes
Jun 08,2015
Minithumbup
Rebecca Cooper
By:
Jun 08,2015
0 people found
this helpful
The admin and communications from Pinewood (mainly Rebecca C & Susan D) to myself is prompt and efficient at all times....
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Was this helpful? Yes
May 21,2015
Minithumbup
Shane Morgan
By:
May 21,2015
0 people found
this helpful
Shane has been open to understanding my personal requirements when it comes to managing my property. Ensuring my tenants are happy and protecting my house are my top priorities and Shane is making both possible....
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Was this helpful? Yes
May 13,2015
Minithumbup
Rebecca Cooper
By:
May 13,2015
0 people found
this helpful
Hi I've been more than happy with the customer service I have received. I've never rented though an estate agent before, but everyone has been helpful and friendly with me....
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Comment on agent fees
I've said yes as this is obviously what you have to pay when using an agent.. The one thing I was surprised about was being charged to renew my contract, can't see why there should be a charge for that every time. But that's just my personal opinion.
Was this helpful? Yes

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Agent Fees

LANDLORD FEES
Deposit Registration Fee (included in fully managed only): Β£60.00(inc VAT)
β€’ Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme
β€’ Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Additional property visits: Β£30.00 per hour(inc VAT)(minimum 1 hour)
β€’ To attend for specific requests such as neighbour disputes; more visits are required to monitor the tenancy; or any maintenance-linked visit

Submission of non-resident landlords receipts to HMRC Β£30.00(inc VAT) quarterly
β€’ To remit and balance the financial return to HMRC quarterly – and respond to any specific query relating to the return from the landlord or HMRC

Arrangement Fee for works: FREE OF CHARGE (managed properties)
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Arrangement fee for refurbishments over Β£1000.00 5% of net cost
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Obtaining more than two contractors quotes Β£24.00 (inc VAT) per quote

Rent Review Fee Β£12.00(inc VAT)
β€’ Review rent in accordance with current prevailing market condition and advise the landlord
β€’ Negotiate with tenant
β€’ Direct tenant to make payment change as appropriate
β€’ Update the tenancy agreement
β€’ Serve Section 13 Notice if tenancy is on a rolling monthly basis

Renewal Fee (landlords share) Β£54.00(inc VAT)
β€’ Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Re-Let Fee Β£66.00(inc VAT) Payable on each new let.

Checkout Fee - Included on Fully Managed (landlords share) Β£54.00(inc VAT) for the first hour then Β£30.00(inc VAT) per hour after
β€’ Agree with tenant check out date and time appointment
β€’ Instruct inventory provider to attend
β€’ Negotiate with landlord and tenant any disbursement of the security deposit
β€’ Return deposit as agreed with landlord and tenant to relevant parties
β€’ Remit any disputed amount to Scheme for final adjudication
β€’ Unprotect security deposit
β€’ Instruct contractors; obtain quotes; organise repairs /replacement/cost of any broken or missing items

Court Attendance Β£72.00 (inc VAT) per hour

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
TENANT FEES
BEFORE YOU MOVE IN:
Set up fee (tenant’s share) Β£114.00 (inc VAT) per tenant
Referencing up to two tenants (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement

Guarantor Fee Β£66.00 (inc VAT) per guarantor (if required)
Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Permitted Occupier Fee Β£30.00 (inc VAT) per permitted occupier
Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of documentary guidance and assistance during the tenancy

Accompanied Check-in Fee FREE OF CHARGE
Preparing an Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services

Pet Deposit Returnable additional Security Deposit of Β£100.00
To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of the tenancy

DURING YOUR TENANCY:
Amendment Fee Β£30.00 (inc VAT)
Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share) Β£30.00(inc VAT)
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

ENDING YOUR TENANCY:
Check out Fee (tenant’s share) FREE OF CHARGE
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee Β£20.00(inc VAT) per reference request
Collating information and preparing a reference for a future landlord or letting agent

OTHER FEES AND CHARGES:
Lost Security Items Β£12.00 (inc VAT) plus item cost
Obtaining necessary permissions, sourcing providers and travel costs

Out of Hours Services Β£20.00 per hour (inc VAT) plus any actual costs incurred
Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the hourly rate

Late Rent Charge Β£18.00 (inc VAT) Payable when the rent falls seven days late

Failure to Pay The Last Month Rent Β£40.00 (inc VAT)

Unpaid Rent / Returned Payments Interest at 8% above Bank of England Base Rate from date due

Professional Cleaning (if required) Β£20.00 (in VAT) per hour which will be deducted from the Security Deposit
Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
Last updated at 11:56 AM 19/06/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:56 AM 19/06/2017 by allAgents

Chesterfield
33 Holywell Street, Chesterfield S41 7SA
(403)
Mansfield
24 Albert Street, Mansfield NG18 1EB
(84)

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