• Rebecca Cooper
    Rebecca Cooper
  • Caroline Maddox
    Caroline Maddox
  • Shane Morgan
    Shane Morgan
  • Richard Taylor MARLA
    Richard Taylor MARLA
  • Sherrell Bannister
    Sherrell Bannister
  • Stacey Davies-Bowler
    Stacey Davies-Bowler
  • Kay Bowler
    Kay Bowler
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    Naomi Davis
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    Hayley Coope
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    Julie Davies-Bowler
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    Jessica Athorn
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    Kate Bircumshaw
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    Rhiannon Jennings
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    Tracey Taylor
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    Thomas Moseley
ARLA Letting Agents and Property Management services including Property to Rent and Houses to Rent in Chesterfield, Derbyshire and Mansfield, Nottinghamshire from Pinewood

A truly independent local
Read full description...ARLA Letting Agents and Property Management services including Property to Rent and Houses to Rent in Chesterfield, Derbyshire and Mansfield, Nottinghamshire from Pinewood

A truly independent local letting agents and property management company

From day one, we had a set idea of what we wanted to achieve with our company. We have always believed that the single most vital ingredient to making our company successful is customer service with constant and never ending improvement.

Pinewood was formed in 2004, opening its first office in Chesterfield. We began by offering property management and residential lettings in the Derbyshire area, soon expanding to Sheffield, South Yorkshire. Five years on, we have established ourselves as a customer friendly letting agents.

So from the beginning, we have set out to make sure we offer the highest quality brochures, the latest technology, and constant contact with all our clients and as much advertising as is needed to name just a few. as a go ahead property management company and letting agents, we know ourselves that the devil is in the detail.
 


Properties for sale
Properties for rent
Mar 24,2017
Minithumbup
By:
Mar 24,2017
0 people found
this helpful
I'm extremely happy with all the effort and help from members of staff that I have engaged with, they're very polite and made the process quick in a professional manor....
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Comment on agent fees
Both Richard and Caroline were great in the services they offered to myself.
Was this helpful? Yes
Mar 20,2017
Minithumbup
By:
Mar 20,2017
0 people found
this helpful
Really helpful from the very start, very friendly and polite, Caroline done all she could for me and i really appreciate it, would definitely recommend pinewood Lettings....
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Comment on agent fees
Fees are lower than other letting agents
Was this helpful? Yes
Mar 14,2017
Minithumbup
By:
Mar 14,2017
0 people found
this helpful
Both members of staff have always been very understanding and helpfull in all dealings and enquiries, nothing is too much trouble...
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Comment on agent fees
As described so as expected
Was this helpful? Yes
Mar 10,2017
Minithumbup
By:
Mar 10,2017
1 people found
this helpful
Pinewood staff are friendly and helpful team always willing to help i hope to stay a tenant thank you and regards...
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Comment on agent fees
Good
Was this helpful? Yes
By: Kate Bircumshaw
Mar 10, 2017
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Thankyou very much for you review it means a lot to us :) ...
Feb 25,2017
Minithumbup
By:
Feb 25,2017
0 people found
this helpful
Tracey was very pleasant during the whole viewing, very knowledgeable about the property, she made it a happy experience, would recommend the company...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 21,2017
Minithumbup
By:
Feb 21,2017
0 people found
this helpful
Caroline has been very helpful, as always. I wouldn't hesitate to recommend this agent, helping to keep my lettings running smoothly....
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Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Friendly and efficient keeping us up to date at all times. We had nothing to do as landlords. Excellent service....
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Feb 09,2017
Minithumbup
By:
Feb 09,2017
0 people found
this helpful
She was very helpful on the viewing, she answered all of our questions professionally and went out of her way to obtain the extra information we asked for. Very pleased with the service so far. Martin...
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Feb 08,2017
Minithumbup
By:
Feb 08,2017
0 people found
this helpful
Thomas was extremely helpful and dealt with my problem completely to my satisfaction, as i have come to expect from Pinewood...
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Was this helpful? Yes
Feb 07,2017
Minithumbup
By:
Feb 07,2017
1 people found
this helpful
An excellent team to work with, knowledgeable and reliable. Richard is very helpful, a dependable member of Pinewood. Ready to deal with any legal questions any time of day....
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Jan 18,2017
Minithumbup
By:
Jan 18,2017
0 people found
this helpful
Very helpful and good communication. Received statements on time and provided adhoc requests for summary reports as requested. Thank you....
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Jan 17,2017
Minithumbup
By:
Jan 17,2017
0 people found
this helpful
So helpful and kept informed of any updates.Always had a quick and detailed response.A pleasure to deal with in person when calling in at the branch....
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Comment on agent fees
Reasonable,can't complain about what was charged.
Was this helpful? Yes
Jan 16,2017
Minithumbup
By:
Jan 16,2017
0 people found
this helpful
Just a fab service from start to finish. Sherrell Bannister was easy to talk to and very perfessional and understanding at the same time. Would rate her service as 5 star and will be using again in the future. Mr Nigel Chadwick HASLAND...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Jan 12,2017
Minithumbup
By:
Jan 12,2017
1 people found
this helpful
Thanks to all in the office for being efficient, courteous and for your prompt responses. I appreciate that sometimes I am away and that we can communicate by e mail, and the personal service....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 06,2017
Minithumbup
By:
Jan 06,2017
0 people found
this helpful
Both ladies have always been efficient and helpful. Gold stars to them! We would recommend them to others any day....
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Comment on agent fees
Very professional teams giving great customer service
Was this helpful? Yes
Dec 29,2016
Minithumbup
By:
Dec 29,2016
0 people found
this helpful
Caroline was very helpful and it was nice to deal with the same person from the initial viewing right through until the move in day....
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Comment on agent fees
Great communication and very fast at responding to any communications.
Was this helpful? Yes
Dec 17,2016
Minithumbup
By:
Dec 17,2016
0 people found
this helpful
they worked realy hard to get all paperwork sorted and get me moved in just before Christmas. very friendly staff....
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Dec 15,2016
Minithumbup
By:
Dec 15,2016
0 people found
this helpful
The service that the team at Pinewood (Chesterfield) provides is efficient and always punctual. It allows for easy management of a property and a swift resolution to any issues, with proactive suggestions offered to address them. This allows for peace of mind and a good relationship with tenants....
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Comment on agent fees
I think the management fees are fairly priced for the service offered.
Was this helpful? Yes
Dec 14,2016
Minithumbup
By:
Dec 14,2016
0 people found
this helpful
Everything was explained as easy and quick as possible. Would definitely recommend this agent and agency! Thank you very much for such an easy move in!...
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Was this helpful? Yes
Nov 11,2016
Minithumbup
By:
Nov 11,2016
0 people found
this helpful
The agents was very organised and knew what they had to do, which made the process of finding a apartment and moving run smoothly and in a professional manner, aswell as being chatty and friendly....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Was kept up to date throughout and the staff were really helpful. It's a very professional yet personal approach to letting...
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Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
This is one of the best company's I've ever dealt with which is why I've stayed with them for nearly 10 years. All the staff are great but I'm highlighting Sherrell in accounts because she's just helped yet again so is fresh in my mind. Sherrell has always been amazing in accounts - no task is too much trouble and she is incredibly efficient, accurate and so friendly. I can't speak highly enough of Pinewoods and I honestly believe the great approach and attitude from the top (Stacey) enthuses th...
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Comment on agent fees
No one likes paying fees but these are less than competitors and for the great service they are well worth it.
Was this helpful? Yes
Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
Caroline was amazing, brilliant from the minute we meet her, nothing was too much, no question too many(and I asked a lot, sorry Caroline) I am so happy with the property, but even more happier knowing that Caroline is there to help(even when you take forever to check every little detail on signing for a property, sorry again Caroline) it made all the difference to me and my family. Thank you Caroline...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
A very professional but also personal agent that always keeps you update regarding your property. I would advice anyone to use pinewood....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
Caroline has been extremely helpful throughout our move. She has kept us up to date with all the details and made us feel comfortable in the transition. Thank you Caroline...
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Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
Always very helpful and efficient both to phone and email inquiries - seemed sympathetic and understanding that the process of selecting somewhere to live is a stressful one....
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Comment on agent fees
OK
Was this helpful? Yes
By: Naomi
Oct 27, 2016
View all comments (1)
Thank you very much for your review, it is lovely to hear we have made the process easier for you in what is already a stressful period of moving homes. We hope the move has gone well for you and have settled in well! ...
Oct 25,2016
Minithumbup
By:
Oct 25,2016
0 people found
this helpful
We've thoroughly enjoyed living in Chesterfield for the past two and a half years. We've rented with Pinewoods and have enjoyed doing so; they've responded quickly when we've had issues with the house, and been good in terms of letting us know about inspections and viewings etc. Highly recommended....
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Comment on agent fees
Seems about average compared to other letting agents. The ideal situation for tenants would be that there weren't any fees apart from the rent - but we appreciate that wouldn't make business sense :) Kept us in the loop re return of deposit
Was this helpful? Yes
Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
Once again Pinewood put the property out and within a month the tenant is in. I am delighted with Pinewoods' excellent service...
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Comment on agent fees
Within market level
Was this helpful? Yes
Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
I can only give a glowing report regarding the service I have received from the Mansfield office. They have done everything necessary to ensure that my apartment was taken over by a new tenant in the shortest possible time. In every step of the changeover they have kept me informed of the progress. Any query they have answered promptly and Caroline in particular appears to be extremely efficient. After all 2 weeks for a new tenant to be given the keys speaks for itself....
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Comment on agent fees
Possibly the going rate but I have no information as to other agencies
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
Extremely professional & helpful. Gave good advice and support. Felt happy that the property was going to be managed responsibly and that any problems would be dealt with quickly and effectively....
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Comment on agent fees
Reasonable and fair
Was this helpful? Yes

ARLA TDS SAGEagent


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Agent Fees

LANDLORD FEES
Deposit Registration Fee (included in fully managed only): Β£60.00(inc VAT)
β€’ Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme
β€’ Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Additional property visits: Β£30.00 per hour(inc VAT)(minimum 1 hour)
β€’ To attend for specific requests such as neighbour disputes; more visits are required to monitor the tenancy; or any maintenance-linked visit

Submission of non-resident landlords receipts to HMRC Β£30.00(inc VAT) quarterly
β€’ To remit and balance the financial return to HMRC quarterly – and respond to any specific query relating to the return from the landlord or HMRC

Arrangement Fee for works: FREE OF CHARGE (managed properties)
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Arrangement fee for refurbishments over Β£1000.00 5% of net cost
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Obtaining more than two contractors quotes Β£24.00 (inc VAT) per quote

Rent Review Fee Β£12.00(inc VAT)
β€’ Review rent in accordance with current prevailing market condition and advise the landlord
β€’ Negotiate with tenant
β€’ Direct tenant to make payment change as appropriate
β€’ Update the tenancy agreement
β€’ Serve Section 13 Notice if tenancy is on a rolling monthly basis

Renewal Fee (landlords share) Β£54.00(inc VAT)
β€’ Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Re-Let Fee Β£66.00(inc VAT) Payable on each new let.

Checkout Fee - Included on Fully Managed (landlords share) Β£54.00(inc VAT) for the first hour then Β£30.00(inc VAT) per hour after
β€’ Agree with tenant check out date and time appointment
β€’ Instruct inventory provider to attend
β€’ Negotiate with landlord and tenant any disbursement of the security deposit
β€’ Return deposit as agreed with landlord and tenant to relevant parties
β€’ Remit any disputed amount to Scheme for final adjudication
β€’ Unprotect security deposit
β€’ Instruct contractors; obtain quotes; organise repairs /replacement/cost of any broken or missing items

Court Attendance Β£72.00 (inc VAT) per hour

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
TENANT FEES
BEFORE YOU MOVE IN:
Set up fee (tenant’s share) Β£114.00 (inc VAT) per tenant
Referencing up to two tenants (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement

Guarantor Fee Β£66.00 (inc VAT) per guarantor (if required)
Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Permitted Occupier Fee Β£30.00 (inc VAT) per permitted occupier
Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of documentary guidance and assistance during the tenancy

Accompanied Check-in Fee FREE OF CHARGE
Preparing an Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services

Pet Deposit Returnable additional Security Deposit of Β£100.00
To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of the tenancy

DURING YOUR TENANCY:
Amendment Fee Β£30.00 (inc VAT)
Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share) Β£30.00(inc VAT)
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

ENDING YOUR TENANCY:
Check out Fee (tenant’s share) FREE OF CHARGE
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee Β£20.00(inc VAT) per reference request
Collating information and preparing a reference for a future landlord or letting agent

OTHER FEES AND CHARGES:
Lost Security Items Β£12.00 (inc VAT) plus item cost
Obtaining necessary permissions, sourcing providers and travel costs

Out of Hours Services Β£20.00 per hour (inc VAT) plus any actual costs incurred
Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the hourly rate

Late Rent Charge Β£18.00 (inc VAT) Payable when the rent falls seven days late

Failure to Pay The Last Month Rent Β£40.00 (inc VAT)

Unpaid Rent / Returned Payments Interest at 8% above Bank of England Base Rate from date due

Professional Cleaning (if required) Β£20.00 (in VAT) per hour which will be deducted from the Security Deposit
Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
Last updated at 2:28 PM 22/01/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 2:28 PM 22/01/2016 by allAgents

Firm rankings



Chesterfield
33 Holywell Street, Chesterfield S41 7SA
(365)
Mansfield
24 Albert Street, Mansfield NG18 1EB
(83)

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