• Rebecca Cooper
    Rebecca Cooper
  • Shane Morgan
    Shane Morgan
  • Richard Taylor MARLA
    Richard Taylor MARLA
  • Sherrell Bannister
    Sherrell Bannister
  • Stacey Davies-Bowler
    Stacey Davies-Bowler
  • Kay Bowler
    Kay Bowler
  • Naomi Davis
    Naomi Davis
  • Hayley Coope
    Hayley Coope
  • Julie Davies-Bowler
    Julie Davies-Bowler
  • Jessica Athorn
    Jessica Athorn
  • Kate Bircumshaw
    Kate Bircumshaw
  • Rhiannon Jennings
    Rhiannon Jennings
  • Tracey Taylor
    Tracey Taylor
  • Scott Mason
    Scott Mason
  • Thomas Moseley
    Thomas Moseley
  • Samantha Merrington
    Samantha Merrington
ARLA Letting Agents and Property Management services including Property to Rent and Houses to Rent in Chesterfield, Derbyshire and Mansfield, Nottinghamshire from Pinewood

A truly independent local
Read full description...ARLA Letting Agents and Property Management services including Property to Rent and Houses to Rent in Chesterfield, Derbyshire and Mansfield, Nottinghamshire from Pinewood

A truly independent local letting agents and property management company

From day one, we had a set idea of what we wanted to achieve with our company. We have always believed that the single most vital ingredient to making our company successful is customer service with constant and never ending improvement.

Pinewood was formed in 2004, opening its first office in Chesterfield. We began by offering property management and residential lettings in the Derbyshire area, soon expanding to Sheffield, South Yorkshire. Five years on, we have established ourselves as a customer friendly letting agents.

So from the beginning, we have set out to make sure we offer the highest quality brochures, the latest technology, and constant contact with all our clients and as much advertising as is needed to name just a few. as a go ahead property management company and letting agents, we know ourselves that the devil is in the detail.
 
Properties for sale
Properties for rent
Jul 26,2017
Minithumbup
Rebecca Cooper
By:
Jul 26,2017
0 people found
this helpful
I have always found the staff at the Chesterfield branch to be very helpful. They are very pleasant and professional. On the odd occasion I have had to ring the maintenance department rebecca cooper has dealt with the issue I have raised very promptly and efficiently....
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Jul 26,2017
Minithumbup
Rebecca Cooper
By:
Jul 26,2017
0 people found
this helpful
Best person I have dealt with at Pinewood so far, came up with a solution,efficient and friendly, Thank you....
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Comment on agent fees
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Jul 26,2017
Minithumbup
Sherrell Bannister
By:
Jul 26,2017
0 people found
this helpful
Sherrell has once again proved to be extremely proficient, helpful and friendly. All my dealings have been on time, clear and very satisfactory. I can't praise her highly enough....
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Comment on agent fees
Very Reasonable
Was this helpful? Yes
Jul 26,2017
Minithumbup
Hayley Coope
Naomi Davis
By:
Jul 26,2017
1 people found
this helpful
Easy and pleasant arrangements. Very helpful and knowledgeable staff. Made the whole process very straightforward and were accommodating with any individual requirements. Would highly recommend as a management agent for lettings....
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Comment on agent fees
Very reasonable. The best price of any agents that quoted me.
Was this helpful? Yes
Jul 26,2017
Minithumbup
Tracey Taylor
Samantha Merrington
By:
Jul 26,2017
0 people found
this helpful
Great service! Both Tracey and Sam were ever so helpful and supportive. Nothing was a problem and full process was explained in great detail. I will highly recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 25,2017
Minithumbup
Rebecca Cooper
By:
Jul 25,2017
0 people found
this helpful
Rebecca was a very polite lady and very quick to offer the help we needed. When contacting the people she need to send to rectify our problem she said she would ring me back, no sooner than id put the phone down i had a call back letting me know that the right people had been made aware. Very good and quick service and with a very happy tone to her voice. Well done!...
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Jul 24,2017
Minithumbup
Sherrell Bannister
By:
Jul 24,2017
0 people found
this helpful
I rented a property through Pinewood for a year. Sherrell was my first contact at Pinewood and I found her extremely professional, friendly and efficient at all times. She was so helpful and made my application process swift and stress free. Her communication was second to none and she was quick to respond to any queries that I had. Again when many tenancy was up Sherrill's support was amazing. Thank you Sherrell for making my letting experience so very positive through out. I can't recommend h...
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Comment on agent fees
Reasonable fees ( I've never rented before so can't compare but they were cheaper than I'd anticipated ).
Was this helpful? Yes
Jul 21,2017
Minithumbup
Jessica Athorn
By:
Jul 21,2017
1 people found
this helpful
Great service from Pinewood all round, very happy! The fees are competitive and Jess was very efficient and professional with me....
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Jul 21,2017
Minithumbup
Tracey Taylor
By:
Jul 21,2017
0 people found
this helpful
Tracy taylor is a very amiable person. She makes the whole process of rental a pleasant experience. Very knowledgeable on the subject. A pleasure to do business with her. Very pleasant personality...
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Comment on agent fees
Very good
Was this helpful? Yes
Jul 20,2017
Minithumbup
Sherrell Bannister
By:
Jul 20,2017
0 people found
this helpful
I had been experiencing some problems with Pinewood's referencing company, and Pinewood had been slow to update me of results of this process. However, having spoken to Sherrell, she was very helpful and was able to secure a check-in date for me very quickly. I wouldn't hesitate to contact Sherrell in particular in the future....
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Comment on agent fees
I do feel that Pinewood's fees are expensive, particularly given the number of times that I had to contact Pinewood to seek information on progress. The guarantor fee is also extremely high given the amount of time I had to spend doing all off the leg work for this, and I still contest why a guarantor was even necessary in my case, given my financial situation. This was not transparent enough.
Was this helpful? Yes
Jul 19,2017
Minithumbup
Jessica Athorn
By:
Jul 19,2017
0 people found
this helpful
I've recently renewed my current tenancy with pinewood lettings. I'm very happy with the service I have received and would definitely recommend them to others....
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Comment on agent fees
The agent fees are cheaper than I have previously paid and the service I have received has been much better.
Was this helpful? Yes
Jul 19,2017
Minithumbup
Naomi Davis
Rhiannon Jennings
By:
Jul 19,2017
0 people found
this helpful
Excellent service from Naomi and Rhiannon, they are both very friendly and always do their best to help when you have a question. They managed my application very smoothly and I was really impressed with the service and very happy with my new home - thanks!...
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Comment on agent fees
Fees are significantly lower than many of the other local agencies
Was this helpful? Yes
Jul 17,2017
Minithumbup
Sherrell Bannister
By:
Jul 17,2017
0 people found
this helpful
Sherrell Bannister was so responsive. She looked into my query and resolved the matter within minutes! I could not believe the fast turnaround. I know my property is good hands. Great management agents....
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Comment on agent fees
Very good. Well worth the money.
Was this helpful? Yes
Jul 14,2017
Minithumbup
Kay Bowler
By:
Jul 14,2017
0 people found
this helpful
We have been dealing with Kay for 5 years now and she has always offered good, friendly service. She gives upfront, honest advice and solves any maintenance issues in a timely manner....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 13,2017
Minithumbup
Kay Bowler
By:
Jul 13,2017
0 people found
this helpful
My property has been under Pinewood management for several years now. I must say they provide excellent service. They looked after the property very well and ensure the tenant also get the best. The periodic report they produce is thorough. They also communicate very well and are very professional....
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Comment on agent fees
Agent fee is competitive with the area
Was this helpful? Yes
Jul 11,2017
Minithumbup
Sherrell Bannister
By:
Jul 11,2017
0 people found
this helpful
Sherrell was absolutely fantastic when after 5 years I gave notice of my departure. She made it seem so easy and talked me through it in simple terms. Great customer service and great presence on the phone....
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Jul 10,2017
Minithumbup
Scott Mason
By:
Jul 10,2017
1 people found
this helpful
Scott will always do his best Will return calls/email and keep you informed Polite and friendly and efficient at all times...
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Jul 06,2017
Minithumbup
Naomi Davis
By:
Jul 06,2017
1 people found
this helpful
Pinewood were continually very helpful and friendly whilst we were going through the process of renting a property. They were always on hand to answer questions and made a potentially very stressful process smooth and easy. Thanks for all the help!...
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Comment on agent fees
Similar to other letting agents, and they put in enough work to make it worthwhile.
Was this helpful? Yes
Jul 06,2017
Minithumbup
Naomi Davis
Scott Mason
By:
Jul 06,2017
2 people found
this helpful
We have found Pinewood to be very efficient and professional. They have taken all the hassle of managing properties from us and found excellent tenants....
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Comment on agent fees
Good VFM
Was this helpful? Yes
Jul 04,2017
Minithumbup
Scott Mason
By:
Jul 04,2017
1 people found
this helpful
Scott has carried out a number of inspections on our property and is always very pleasant. As soon as he walks in he offers to take his shoes off, ask ourselves how we are and is just generally very polite. He always asks if we have any issues with the property and takes these onboard and looks at them for us there and then....
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Was this helpful? Yes
Jul 04,2017
Minithumbup
Samantha Merrington
By:
Jul 04,2017
0 people found
this helpful
Good experience overall and would recommend to others looking for a property to rent. Samantha was very helpful and understanding....
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Comment on agent fees
I am happy with the agent fee.
Was this helpful? Yes
Jul 03,2017
Minithumbup
Kay Bowler
Scott Mason
By:
Jul 03,2017
1 people found
this helpful
I highly recomend pinwood lettings and the very helpfull and pleasant staff ,particularly kay and scott for bein imformative and professional guidence,also always a pleasure to deal with them ....
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Was this helpful? Yes
Jul 03,2017
Minithumbup
Kay Bowler
By:
Jul 03,2017
0 people found
this helpful
I have used Pinewood to let our old family home for 3/4 years now and the service received has been excellent. As a 'virgin' landlord all the staff and Kay in particular, have been extremely patient with me and helpful given my numerous questions and requests for guidance. Communication has always been timely in order to keep on top of any issues raised by the tenants....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 03,2017
Minithumbup
Julie Davies-Bowler
By:
Jul 03,2017
1 people found
this helpful
I have always received great service from Pinewoods over the years. Julie has done a wonderful job getting property details and excellent photos up in a very short space of time. Very friendly and professional. Thank you!...
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Comment on agent fees
I've always found Pinewood's fees to be very competitive and given the great service, I don't know how they do this.
Was this helpful? Yes
Jun 30,2017
Minithumbup
Shane Morgan
By:
Jun 30,2017
1 people found
this helpful
I have been working with Pinewood, as a Landlord, for some years now and more intensively recently with Shane to look to resolve some issues and move forward. He has been both proactive and helpful through a difficult period, having these resolved issues, leaving us to move forward constructively....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jun 30,2017
Minithumbup
Sherrell Bannister
By:
Jun 30,2017
1 people found
this helpful
Sherrell is to be complemented on her very prompt efficient and caring way in which she handled non payment of rent , following a death in the tenant's family. She showed great empathy together with professionalism for both parties and took time to deal with all concerns, leading to an interim payment of the rent....
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Comment on agent fees
Fees are satisfactory
Was this helpful? Yes
Jun 28,2017
Minithumbup
Shane Morgan
Sherrell Bannister
By:
Jun 28,2017
0 people found
this helpful
I have dealt with a number of staff across both offices Pinewood have and they have always been friendly, competent and dealt with any queries in a timely manner. Would recommend to anyone looking to rent out a property and by all accounts my tenants have been pleased with the agency too...
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Comment on agent fees
Fair and as described
Was this helpful? Yes
Jun 28,2017
Minithumbup
Julie Davies-Bowler
Naomi Davis
By:
Jun 28,2017
0 people found
this helpful
I've been dealing with Pinewoods for 2 years and they have never fallen below the standard of excellent. They have been phenomenal in there approach and handling of all aspects of property lettings. I can't single out just 2 of there team because I've dealt with a few more and they've all been brilliant. They are so easy to contact and naturally build a close working relationship with the landlord and from the feedback of the tenants; they are incredibly friendly and accommodating to them too. I...
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Comment on agent fees
Compared to the the agents in Chesterfield, Pinewoods have very competitive fees and matched with their service excellence it's a 'no-brainer' to choose them to manage my properties
Was this helpful? Yes
Jun 28,2017
Minithumbup
Tracey Taylor
Richard Taylor MARLA
By:
Jun 28,2017
0 people found
this helpful
The Staff at Pinewood have been great at finding a new tenant. I'd done a lot of refurbishment at the property and didn't want it trashing....
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Comment on agent fees
Very good (they don't have shark fins sticking out of their backs)
Was this helpful? Yes
Jun 28,2017
Minithumbup
Naomi Davis
By:
Jun 28,2017
1 people found
this helpful
I have recently moved into a beautiful property, rented via Pinewood. As a first time letter I was anxious and unsure about the process as a whole but I found staff at Pinewood approachable, polite and very understanding of my circumstances. There has been good communication between myself and staff at Pinewood (Naomi, Rhiannon & Jessica) throughout. I am overall very pleased with the property and would highly recommend Pinewood to family and friends. Thankyou very much ! :)...
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Comment on agent fees
Prices are extremely reasonable in comparison to other letting agents I have had contact with throughout my search for the 'perfect home'.
Was this helpful? Yes

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Agent Fees

LANDLORD FEES
Deposit Registration Fee (included in fully managed only): Β£60.00(inc VAT)
β€’ Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme
β€’ Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Additional property visits: Β£30.00 per hour(inc VAT)(minimum 1 hour)
β€’ To attend for specific requests such as neighbour disputes; more visits are required to monitor the tenancy; or any maintenance-linked visit

Submission of non-resident landlords receipts to HMRC Β£30.00(inc VAT) quarterly
β€’ To remit and balance the financial return to HMRC quarterly – and respond to any specific query relating to the return from the landlord or HMRC

Arrangement Fee for works: FREE OF CHARGE (managed properties)
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Arrangement fee for refurbishments over Β£1000.00 5% of net cost
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Obtaining more than two contractors quotes Β£24.00 (inc VAT) per quote

Rent Review Fee Β£12.00(inc VAT)
β€’ Review rent in accordance with current prevailing market condition and advise the landlord
β€’ Negotiate with tenant
β€’ Direct tenant to make payment change as appropriate
β€’ Update the tenancy agreement
β€’ Serve Section 13 Notice if tenancy is on a rolling monthly basis

Renewal Fee (landlords share) Β£54.00(inc VAT)
β€’ Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Re-Let Fee Β£66.00(inc VAT) Payable on each new let.

Checkout Fee - Included on Fully Managed (landlords share) Β£54.00(inc VAT) for the first hour then Β£30.00(inc VAT) per hour after
β€’ Agree with tenant check out date and time appointment
β€’ Instruct inventory provider to attend
β€’ Negotiate with landlord and tenant any disbursement of the security deposit
β€’ Return deposit as agreed with landlord and tenant to relevant parties
β€’ Remit any disputed amount to Scheme for final adjudication
β€’ Unprotect security deposit
β€’ Instruct contractors; obtain quotes; organise repairs /replacement/cost of any broken or missing items

Court Attendance Β£72.00 (inc VAT) per hour

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
TENANT FEES
BEFORE YOU MOVE IN:
Set up fee (tenant’s share) Β£114.00 (inc VAT) per tenant
Referencing up to two tenants (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement

Guarantor Fee Β£66.00 (inc VAT) per guarantor (if required)
Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Permitted Occupier Fee Β£30.00 (inc VAT) per permitted occupier
Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of documentary guidance and assistance during the tenancy

Accompanied Check-in Fee FREE OF CHARGE
Preparing an Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services

Pet Deposit Returnable additional Security Deposit of Β£100.00
To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of the tenancy

DURING YOUR TENANCY:
Amendment Fee Β£30.00 (inc VAT)
Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share) Β£30.00(inc VAT)
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

ENDING YOUR TENANCY:
Check out Fee (tenant’s share) FREE OF CHARGE
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee Β£20.00(inc VAT) per reference request
Collating information and preparing a reference for a future landlord or letting agent

OTHER FEES AND CHARGES:
Lost Security Items Β£12.00 (inc VAT) plus item cost
Obtaining necessary permissions, sourcing providers and travel costs

Out of Hours Services Β£20.00 per hour (inc VAT) plus any actual costs incurred
Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the hourly rate

Late Rent Charge Β£18.00 (inc VAT) Payable when the rent falls seven days late

Failure to Pay The Last Month Rent Β£40.00 (inc VAT)

Unpaid Rent / Returned Payments Interest at 8% above Bank of England Base Rate from date due

Professional Cleaning (if required) Β£20.00 (in VAT) per hour which will be deducted from the Security Deposit
Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
Last updated at 12:04 PM 04/07/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:04 PM 04/07/2017 by allAgents

Chesterfield
33 Holywell Street, Chesterfield S41 7SA
(432)
Mansfield
24 Albert Street, Mansfield NG18 1EB
(87)


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