• Rebecca Cooper
    Rebecca Cooper
  • Shane Morgan
    Shane Morgan
  • Richard Taylor MARLA
    Richard Taylor MARLA
  • Sherrell Bannister
    Sherrell Bannister
  • Stacey Davies-Bowler
    Stacey Davies-Bowler
  • Kay Bowler
    Kay Bowler
  • Naomi Davis
    Naomi Davis
  • Hayley Coope
    Hayley Coope
  • Julie Davies-Bowler
    Julie Davies-Bowler
  • Jessica Athorn
    Jessica Athorn
  • Kate Bircumshaw
    Kate Bircumshaw
  • Rhiannon Jennings
    Rhiannon Jennings
  • Tracey Taylor
    Tracey Taylor
  • Scott Mason
    Scott Mason
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    Thomas Moseley
ARLA Letting Agents and Property Management services including Property to Rent and Houses to Rent in Chesterfield, Derbyshire and Mansfield, Nottinghamshire from Pinewood

A truly independent local
Read full description...ARLA Letting Agents and Property Management services including Property to Rent and Houses to Rent in Chesterfield, Derbyshire and Mansfield, Nottinghamshire from Pinewood

A truly independent local letting agents and property management company

From day one, we had a set idea of what we wanted to achieve with our company. We have always believed that the single most vital ingredient to making our company successful is customer service with constant and never ending improvement.

Pinewood was formed in 2004, opening its first office in Chesterfield. We began by offering property management and residential lettings in the Derbyshire area, soon expanding to Sheffield, South Yorkshire. Five years on, we have established ourselves as a customer friendly letting agents.

So from the beginning, we have set out to make sure we offer the highest quality brochures, the latest technology, and constant contact with all our clients and as much advertising as is needed to name just a few. as a go ahead property management company and letting agents, we know ourselves that the devil is in the detail.
Properties for sale
Properties for rent
Apr 26,2017
Minithumbup
Kate Bircumshaw
Naomi Davis
By:
Apr 26,2017
0 people found
this helpful
Pinewood Property Lettings Ltd provided a professional and friendly service. Nothing was too much trouble for the staff when we needed advise or simply to discuss certain aspects of the renting process. Pinewood were incredibly helpful, in particular Kate and Naomi. Kate was friendly, insightful and very professional at the viewing and always provided updates throughout the whole application process. Additionally Naomi was very professional and always demonstrated a genuine interest in our needs...
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Was this helpful? Yes
Apr 25,2017
Minithumbup
Naomi Davis
By:
Apr 25,2017
0 people found
this helpful
Naomi was friendly and helpful when completed the contract and inventory. We didn't feel rushed when completing the inventory and Naomi helped with any questions we had. When signing the contract Naomi was knowledgeable and answered the queries we had....
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Comment on agent fees
Fees are clear but expensive.
Was this helpful? Yes
Apr 25,2017
Minithumbup
Sherrell Bannister
By:
Apr 25,2017
0 people found
this helpful
Sherrell recently had to issue a Section 21 to one of my tenants. She was fully aware of the fact that I had taken this action on behalf the the prospective buyer of the property and was doing it reluctantly. She handled the situation both professionally and sensitively....
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Comment on agent fees
The normal 10% hence OK.
Was this helpful? Yes
Apr 21,2017
Minithumbup
Naomi Davis
Stacey Davies-Bowler
By:
Apr 21,2017
0 people found
this helpful
All staff members we had contact with were very helpful and polite. The agency as a whole are very thorough and efficient and very professional....
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Comment on agent fees
The fees we were quoted were the best we had been quoted in the area,
Was this helpful? Yes
Apr 13,2017
Minithumbup
Sherrell Bannister
By:
Apr 13,2017
0 people found
this helpful
As my main contact with regard to invoice and rental payments Sherrell at Pinewood accounts always conducts these actions promptly and efficiently chasing tenants when they get behind and ensuring a smooth income flow....
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Comment on agent fees
I am happy with the fee structure
Was this helpful? Yes
Apr 13,2017
Minithumbup
Sherrell Bannister
By:
Apr 13,2017
0 people found
this helpful
Pinewood Lettings manage nineteen properties for me.I have had many dealings with Sherrell Bannister.I find her diligent intelligent,punctilious and very conscientious.A staff member like her is the biggest asset a business can have.It is a pleasure to deal with her....
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Comment on agent fees
I believe they are reasonable.
Was this helpful? Yes
Apr 12,2017
Minithumbup
Sherrell Bannister
By:
Apr 12,2017
0 people found
this helpful
I'm extremely pleased at Pinewood's handling of everything. Even when having to tell me bad news about my property they have been great with support....
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Comment on agent fees
Clearly set out
Was this helpful? Yes
Apr 11,2017
Minithumbup
Sherrell Bannister
By:
Apr 11,2017
0 people found
this helpful
After an error by myself it was timely rectified by Sherrell and the accounts team at pinewood lettings who were courteous through....
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Was this helpful? Yes
Apr 10,2017
Minithumbup
Sherrell Bannister
By:
Apr 10,2017
0 people found
this helpful
Sherrell is always helpful and on this occasion went the extra mile to help me with my tax return - thank you Sherrell....
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Comment on agent fees
Fees are reasonable
Was this helpful? Yes
Apr 07,2017
Minithumbup
Scott Mason
By:
Apr 07,2017
0 people found
this helpful
Spoke to Scott this morning concerning an urgent issue with the locks at the property and within an hour and a half he had spoken to the landlord and locksmith and organised the replacement of the locks. Quick and efficient service. Excellent....
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Comment on agent fees
Good No applicable fee
Was this helpful? Yes
Apr 06,2017
Minithumbup
Hayley Coope
Rebecca Cooper
By:
Apr 06,2017
0 people found
this helpful
Very helpful and understanding. Happy to help and very friendly. Always take time to answer all questions and keep me updated...
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Comment on agent fees
Good
Was this helpful? Yes
By: rebecca cooper
Apr 07, 2017
View all comments (1)
thank you for the review. It is greatly appreciated. ...
Mar 24,2017
Minithumbup
Richard Taylor MARLA
By:
Mar 24,2017
0 people found
this helpful
I'm extremely happy with all the effort and help from members of staff that I have engaged with, they're very polite and made the process quick in a professional manor....
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Comment on agent fees
Both Richard and Caroline were great in the services they offered to myself.
Was this helpful? Yes
Mar 20,2017
Minithumbup
By:
Mar 20,2017
0 people found
this helpful
Really helpful from the very start, very friendly and polite, Caroline done all she could for me and i really appreciate it, would definitely recommend pinewood Lettings....
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Comment on agent fees
Fees are lower than other letting agents
Was this helpful? Yes
Mar 14,2017
Minithumbup
Tracey Taylor
By:
Mar 14,2017
0 people found
this helpful
Both members of staff have always been very understanding and helpfull in all dealings and enquiries, nothing is too much trouble...
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Comment on agent fees
As described so as expected
Was this helpful? Yes
Mar 10,2017
Minithumbup
Kate Bircumshaw
Scott Mason
By:
Mar 10,2017
1 people found
this helpful
Pinewood staff are friendly and helpful team always willing to help i hope to stay a tenant thank you and regards...
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Comment on agent fees
Good
Was this helpful? Yes
By: Kate Bircumshaw
Mar 10, 2017
View all comments (1)
Thankyou very much for you review it means a lot to us :) ...
Feb 25,2017
Minithumbup
Tracey Taylor
By:
Feb 25,2017
0 people found
this helpful
Tracey was very pleasant during the whole viewing, very knowledgeable about the property, she made it a happy experience, would recommend the company...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 21,2017
Minithumbup
By:
Feb 21,2017
0 people found
this helpful
Caroline has been very helpful, as always. I wouldn't hesitate to recommend this agent, helping to keep my lettings running smoothly....
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Was this helpful? Yes
Feb 17,2017
Minithumbup
Naomi Davis
By:
Feb 17,2017
0 people found
this helpful
Friendly and efficient keeping us up to date at all times. We had nothing to do as landlords. Excellent service....
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Was this helpful? Yes
Feb 09,2017
Minithumbup
Jessica Athorn
By:
Feb 09,2017
0 people found
this helpful
She was very helpful on the viewing, she answered all of our questions professionally and went out of her way to obtain the extra information we asked for. Very pleased with the service so far. Martin...
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Was this helpful? Yes
Feb 08,2017
Minithumbup
Thomas Moseley
By:
Feb 08,2017
0 people found
this helpful
Thomas was extremely helpful and dealt with my problem completely to my satisfaction, as i have come to expect from Pinewood...
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Was this helpful? Yes
Feb 07,2017
Minithumbup
Richard Taylor MARLA
By:
Feb 07,2017
1 people found
this helpful
An excellent team to work with, knowledgeable and reliable. Richard is very helpful, a dependable member of Pinewood. Ready to deal with any legal questions any time of day....
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Was this helpful? Yes
Jan 18,2017
Minithumbup
Sherrell Bannister
By:
Jan 18,2017
0 people found
this helpful
Very helpful and good communication. Received statements on time and provided adhoc requests for summary reports as requested. Thank you....
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Was this helpful? Yes
Jan 17,2017
Minithumbup
Naomi Davis
By:
Jan 17,2017
0 people found
this helpful
So helpful and kept informed of any updates.Always had a quick and detailed response.A pleasure to deal with in person when calling in at the branch....
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Comment on agent fees
Reasonable,can't complain about what was charged.
Was this helpful? Yes
Jan 16,2017
Minithumbup
Sherrell Bannister
By:
Jan 16,2017
0 people found
this helpful
Just a fab service from start to finish. Sherrell Bannister was easy to talk to and very perfessional and understanding at the same time. Would rate her service as 5 star and will be using again in the future. Mr Nigel Chadwick HASLAND...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Jan 12,2017
Minithumbup
Naomi Davis
By:
Jan 12,2017
1 people found
this helpful
Thanks to all in the office for being efficient, courteous and for your prompt responses. I appreciate that sometimes I am away and that we can communicate by e mail, and the personal service....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 06,2017
Minithumbup
Julie Davies-Bowler
Hayley Coope
By:
Jan 06,2017
0 people found
this helpful
Both ladies have always been efficient and helpful. Gold stars to them! We would recommend them to others any day....
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Comment on agent fees
Very professional teams giving great customer service
Was this helpful? Yes
Dec 29,2016
Minithumbup
By:
Dec 29,2016
0 people found
this helpful
Caroline was very helpful and it was nice to deal with the same person from the initial viewing right through until the move in day....
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Comment on agent fees
Great communication and very fast at responding to any communications.
Was this helpful? Yes
Dec 17,2016
Minithumbup
Tracey Taylor
By:
Dec 17,2016
0 people found
this helpful
they worked realy hard to get all paperwork sorted and get me moved in just before Christmas. very friendly staff....
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Was this helpful? Yes
Dec 15,2016
Minithumbup
Kay Bowler
By:
Dec 15,2016
0 people found
this helpful
The service that the team at Pinewood (Chesterfield) provides is efficient and always punctual. It allows for easy management of a property and a swift resolution to any issues, with proactive suggestions offered to address them. This allows for peace of mind and a good relationship with tenants....
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Comment on agent fees
I think the management fees are fairly priced for the service offered.
Was this helpful? Yes
Dec 14,2016
Minithumbup
By:
Dec 14,2016
0 people found
this helpful
Everything was explained as easy and quick as possible. Would definitely recommend this agent and agency! Thank you very much for such an easy move in!...
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Was this helpful? Yes

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Agent Fees

LANDLORD FEES
Deposit Registration Fee (included in fully managed only): Β£60.00(inc VAT)
β€’ Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme
β€’ Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Additional property visits: Β£30.00 per hour(inc VAT)(minimum 1 hour)
β€’ To attend for specific requests such as neighbour disputes; more visits are required to monitor the tenancy; or any maintenance-linked visit

Submission of non-resident landlords receipts to HMRC Β£30.00(inc VAT) quarterly
β€’ To remit and balance the financial return to HMRC quarterly – and respond to any specific query relating to the return from the landlord or HMRC

Arrangement Fee for works: FREE OF CHARGE (managed properties)
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Arrangement fee for refurbishments over Β£1000.00 5% of net cost
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Obtaining more than two contractors quotes Β£24.00 (inc VAT) per quote

Rent Review Fee Β£12.00(inc VAT)
β€’ Review rent in accordance with current prevailing market condition and advise the landlord
β€’ Negotiate with tenant
β€’ Direct tenant to make payment change as appropriate
β€’ Update the tenancy agreement
β€’ Serve Section 13 Notice if tenancy is on a rolling monthly basis

Renewal Fee (landlords share) Β£54.00(inc VAT)
β€’ Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Re-Let Fee Β£66.00(inc VAT) Payable on each new let.

Checkout Fee - Included on Fully Managed (landlords share) Β£54.00(inc VAT) for the first hour then Β£30.00(inc VAT) per hour after
β€’ Agree with tenant check out date and time appointment
β€’ Instruct inventory provider to attend
β€’ Negotiate with landlord and tenant any disbursement of the security deposit
β€’ Return deposit as agreed with landlord and tenant to relevant parties
β€’ Remit any disputed amount to Scheme for final adjudication
β€’ Unprotect security deposit
β€’ Instruct contractors; obtain quotes; organise repairs /replacement/cost of any broken or missing items

Court Attendance Β£72.00 (inc VAT) per hour

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
TENANT FEES
BEFORE YOU MOVE IN:
Set up fee (tenant’s share) Β£114.00 (inc VAT) per tenant
Referencing up to two tenants (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement

Guarantor Fee Β£66.00 (inc VAT) per guarantor (if required)
Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Permitted Occupier Fee Β£30.00 (inc VAT) per permitted occupier
Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of documentary guidance and assistance during the tenancy

Accompanied Check-in Fee FREE OF CHARGE
Preparing an Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services

Pet Deposit Returnable additional Security Deposit of Β£100.00
To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of the tenancy

DURING YOUR TENANCY:
Amendment Fee Β£30.00 (inc VAT)
Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share) Β£30.00(inc VAT)
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

ENDING YOUR TENANCY:
Check out Fee (tenant’s share) FREE OF CHARGE
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee Β£20.00(inc VAT) per reference request
Collating information and preparing a reference for a future landlord or letting agent

OTHER FEES AND CHARGES:
Lost Security Items Β£12.00 (inc VAT) plus item cost
Obtaining necessary permissions, sourcing providers and travel costs

Out of Hours Services Β£20.00 per hour (inc VAT) plus any actual costs incurred
Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the hourly rate

Late Rent Charge Β£18.00 (inc VAT) Payable when the rent falls seven days late

Failure to Pay The Last Month Rent Β£40.00 (inc VAT)

Unpaid Rent / Returned Payments Interest at 8% above Bank of England Base Rate from date due

Professional Cleaning (if required) Β£20.00 (in VAT) per hour which will be deducted from the Security Deposit
Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
Last updated at 2:28 PM 22/01/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 2:28 PM 22/01/2016 by allAgents

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Chesterfield
33 Holywell Street, Chesterfield S41 7SA
(376)
Mansfield
24 Albert Street, Mansfield NG18 1EB
(83)

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