• Rebecca Cooper
    Rebecca Cooper
  • Shane Morgan
    Shane Morgan
  • Richard Taylor MARLA
    Richard Taylor MARLA
  • Sherrell Bannister
    Sherrell Bannister
  • Stacey Davies-Bowler
    Stacey Davies-Bowler
  • Kay Bowler
    Kay Bowler
  • Naomi Davis
    Naomi Davis
  • Hayley Coope
    Hayley Coope
  • Julie Davies-Bowler
    Julie Davies-Bowler
  • Jessica Athorn
    Jessica Athorn
  • Kate Bircumshaw
    Kate Bircumshaw
  • Rhiannon Jennings
    Rhiannon Jennings
  • Tracey Taylor
    Tracey Taylor
  • Scott Mason
    Scott Mason
  • Thomas Moseley
    Thomas Moseley
  • Ellie Jennings
    Ellie Jennings
ARLA Letting Agents and Property Management services including Property to Rent and Houses to Rent in Chesterfield, Derbyshire and Mansfield, Nottinghamshire from Pinewood

A truly independent local
Read full description...ARLA Letting Agents and Property Management services including Property to Rent and Houses to Rent in Chesterfield, Derbyshire and Mansfield, Nottinghamshire from Pinewood

A truly independent local letting agents and property management company

From day one, we had a set idea of what we wanted to achieve with our company. We have always believed that the single most vital ingredient to making our company successful is customer service with constant and never ending improvement.

Pinewood was formed in 2004, opening its first office in Chesterfield. We began by offering property management and residential lettings in the Derbyshire area, soon expanding to Sheffield, South Yorkshire. Five years on, we have established ourselves as a customer friendly letting agents.

So from the beginning, we have set out to make sure we offer the highest quality brochures, the latest technology, and constant contact with all our clients and as much advertising as is needed to name just a few. as a go ahead property management company and letting agents, we know ourselves that the devil is in the detail.
 
www.pinewoodlettings.co.uk Properties for sale
Properties for rent
Nov 22,2017
Minithumbup
Rebecca Cooper
Sherrell Bannister
By: 'P Di Salvo'
Nov 22,2017
0 people found
this helpful
Having been a landlord with Pinewood lettings for nearly 10 years I have found them very professional in their approach and they have managed my properties very well over the years. Credit to Rebecca Cooper who has assisted me with any property issues and also Sherrell Bannister with her timely accurate statements :)...
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Was this helpful? Yes
Nov 21,2017
Minithumbup
Tracey Taylor
Richard Taylor MARLA
By: 'Michelle Forbes'
Nov 21,2017
0 people found
this helpful
Always brilliant service from the team especially Tracey and Richard, they are always there to help no matter what. Keep up the good work....
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Comment on agent fees
Ibdont have any issues with the fees
Was this helpful? Yes
Nov 21,2017
Minithumbup
Kay Bowler
Rebecca Cooper
By: 'Angus Ryan'
Nov 21,2017
0 people found
this helpful
I have been a landlord with Pinewood for a long time and they have always been professional and provided an excellent full management service for my property in Chesterfield. The property inspections are very detailed and I would strongly recommend their services....
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Comment on agent fees
Very competitive
Was this helpful? Yes
Nov 21,2017
Minithumbup
Kay Bowler
By: 'Carl K'
Nov 21,2017
0 people found
this helpful
I have dealt with Pinewoods as both a tenant and Landlord. It was their checks and dealings with me as a tenant that persuaded me to use their services when i decided to let my property after moving abroad. They keep me informed and up to date. I use their guaranteed rent scheme for extra peace of mind....
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Comment on agent fees
I find the fees for the Guarenteed Rent scheme right for the service. Although less than you get from non guarenteed, if you have have a tenant that moves out every 6 months, you actually receive more net income.
Was this helpful? Yes
Nov 16,2017
Minithumbup
Jessica Athorn
By: 'Ross Jones'
Nov 16,2017
1 people found
this helpful
Great service, pleased my tenant has renewed again with Pinewood. My property has been constantly let since I've used this agent. Would recommend to anyone....
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Comment on agent fees
fees are fair, good service
Was this helpful? Yes
Nov 14,2017
Minithumbup
Rebecca Cooper
Sherrell Bannister
By: 'Mr Fraser'
Nov 14,2017
0 people found
this helpful
As a landlord, I've had good service from Rebecca cooper sorting out maintenance issues with my property, also Sherrell bannister in the accounts is always helpful....
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Comment on agent fees
Would say itÒ€ℒs value for money, with the service I received
Was this helpful? Yes
Nov 13,2017
Minithumbup
Julie Davies-Bowler
By: 'Paul'
Nov 13,2017
1 people found
this helpful
I always found Julie to be very helpful with a friendly manner, and a very professional attitude towards her work....
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Comment on agent fees
Fees were good
Was this helpful? Yes
Nov 08,2017
Minithumbup
Sherrell Bannister
By: 'C.Watkins'
Nov 08,2017
0 people found
this helpful
Sherrell was prompt in her response to my queries and was clear and concise with all of her information to myself. She was a great help....
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Was this helpful? Yes
Nov 04,2017
Minithumbup
Julie Davies-Bowler
Kate Bircumshaw
By: 'wesley'
Nov 04,2017
0 people found
this helpful
I have used Pinewood lettings for the last three years to secure tenants for my 3 and 2 bedroom properties. The customer service is fantastic and I am always kept fully up to date with all viewings and progress feedback. The adverts for my properties goes up within hours of the photos being taken and viewings tend to follow very shortly after. The speed in which my properties are rented never fails to astound, I think two weeks is the longest it has taken to rent out. I would recommend Julie, ...
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Comment on agent fees
good
Was this helpful? Yes
Nov 03,2017
Minithumbup
Rebecca Cooper
Scott Mason
By: 'Tony Buckingham'
Nov 03,2017
0 people found
this helpful
Pinewood have managed my property for some years now and I have always enjoyed an excellent working relationship with them. The communications and service provided by them is excellent and the network of tradesman they use to resolve property issues also perform to the same high standard. Many thanks for your service over the years and highly recommended...
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Was this helpful? Yes
Nov 01,2017
Minithumbup
Kate Bircumshaw
Rhiannon Jennings
By: 'Steph'
Nov 01,2017
0 people found
this helpful
Both girls are helpful and efficient in dealing with any inquiries you may have moving into a property. Kate showed us around and was informative and professional at all times, during the referencing process i called on regular basis to get an update and always found them helpful and friendly....
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Comment on agent fees
Competitive
Was this helpful? Yes
Nov 01,2017
Minithumbup
Kay Bowler
By: 'Gio'
Nov 01,2017
0 people found
this helpful
The agent has been exceptional! Kay has been really helpful and honest. I have been with this agent for a couple of years now and I have been very impressed with the service and low priced maintenance quotes. A+++...
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Comment on agent fees
Appropriate for the service.
Was this helpful? Yes
Oct 27,2017
Minithumbup
Sherrell Bannister
By: 'Kirsty'
Oct 27,2017
0 people found
this helpful
Excellent helpful service from Sherrell! I need to reclaim my rental house after a few years to move back in and I was really concerned about giving my tenants notice as they have been great. Sherrell did all the paperwork for me and also contacted the tenants to explain the situation before they received the paperwork. Sherrell was really helpful and mindful of the situation of the tenants which put my mind at rest. She's done a great job for me :-)...
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Comment on agent fees
Good value. I never need to get involved!
Was this helpful? Yes
Oct 20,2017
Minithumbup
Sherrell Bannister
By: 'Sue'
Oct 20,2017
0 people found
this helpful
I rang to request some information to be emailed to me. I spoke to Sherrell who understood immediately what it was I wanted and told me she would forward it immediately. The information was through within a couple of minutes. Thank you Sherrell....
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Was this helpful? Yes
Oct 18,2017
Minithumbup
Julie Davies-Bowler
By: 'Doodlelooloo'
Oct 18,2017
0 people found
this helpful
Julie is always on hand to sort out any questions I have and deals with them in a prompt and professional manner...
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Was this helpful? Yes
Oct 17,2017
Minithumbup
Tracey Taylor
By: 'JKB'
Oct 17,2017
0 people found
this helpful
Excellent Service.. from the very first phone call to request a viewing to moving in the property, we had "Excellent Service". Very professional ....
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Comment on agent fees
I think the Agents fees was good..
Was this helpful? Yes
Oct 10,2017
Minithumbup
Stacey Davies-Bowler
Julie Davies-Bowler
By: 'Lu Beazley'
Oct 10,2017
0 people found
this helpful
Outstanding -Unfortunately I could only choose 2 people from Pinewood Lettings. If I could have I'd have picked them all. Everyone has been amazing right from the beginning. There's no duplication of role, which for a landlady makes the communication process much easier. The ladies who answer the phone are polite and helpful right through to Naomi who is managing the rental property. I would also like to comment on both Julie and Stacey who from the beginning have not only been access...
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Comment on agent fees
The fees are completely broken down and clear and transparent.
Was this helpful? Yes
Oct 04,2017
Minithumbup
Julie Davies-Bowler
By: 'Damian'
Oct 04,2017
0 people found
this helpful
Pinewoods always comes across as a professional and enthusiastic Company . My let was not straightforward and a prospective tenant backed out after putting down a holding deposit . This was frustrating , but Julie and the team worked hard to find a replacement in short order ....
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Comment on agent fees
Competitive .
Was this helpful? Yes
Oct 03,2017
Minithumbup
Julie Davies-Bowler
By: 'Nick G'
Oct 03,2017
0 people found
this helpful
I have the good fortune to deal with Pinewood property lettings on a regular basis and have always found all the staff especially Julie, to be very polite, diligent and professional....
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Was this helpful? Yes
Oct 02,2017
Minithumbup
Sherrell Bannister
By: 'Corner house.com'
Oct 02,2017
0 people found
this helpful
Outstanding. Took control of poor tennant and acted with landlords interests now rents paid and back on track. Nice to talk openly with regards issues took the pain out of letting........
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Comment on agent fees
Prefect good value
Was this helpful? Yes
Oct 02,2017
Minithumbup
Stacey Davies-Bowler
Julie Davies-Bowler
By: 'Lisa Godber'
Oct 02,2017
0 people found
this helpful
We've found the services offered by Pinewood to be first class. Communication is excellent and their level of customer service rivals others. Stacey is professional, courteous and helpful....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 29,2017
Minithumbup
Kay Bowler
By: 'Happy customer'
Sep 29,2017
0 people found
this helpful
Kay is always helpful, she listens and helps me find the right solution for my needs. I appreciate her support and guidance....
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Comment on agent fees
Pinewoods fees are slightly lower than other, less caring, agents.
Was this helpful? Yes
Sep 25,2017
Minithumbdown
By: 'MrsA'
Sep 25,2017
1 people found
this helpful
This is a factual review of our recent experience with pinewood property. As ex tenants for pinewood property we were very disapointed with the service. At the check in appointment they didn't give us the french door keys and said they would chase up the office for the correct ones, then when we enquired for these we were told we had been given them. We were threatened that we would be charged locksmith charges if we had the keys when the locksmith turned up. He then had to confirm to the of...
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Was this helpful? Yes
Sep 22,2017
Minithumbup
Naomi Davis
Rhiannon Jennings
By: 'carl bagshaw'
Sep 22,2017
0 people found
this helpful
As always very efficient ,prompt service .Kept fully informed through process with new incoming tenants ,used pinewood now for 5 years and very happy and would happily recommend to anyone to use .Had plenty of viewings from when property became vacant....
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Comment on agent fees
good
Was this helpful? Yes
Sep 20,2017
Minithumbup
Tracey Taylor
Richard Taylor MARLA
By: 'Phil'
Sep 20,2017
0 people found
this helpful
Caroline was great when I first moved in and then all correspondence was with Tracey ,both very helpful and very friendly ,and both made me feel very welcome . Big big Thankyou...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 20,2017
Minithumbup
Tracey Taylor
Richard Taylor MARLA
By: 'Trickster situation'
Sep 20,2017
0 people found
this helpful
Tracey followed through on a potentially serious situation and defused the problem through encouragement and persistany so the outcome has been positive...
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Comment on agent fees
The fees are acceptable
Was this helpful? Yes
Sep 20,2017
Minithumbup
Stacey Davies-Bowler
Julie Davies-Bowler
By: 'Andy &Sheila Croft'
Sep 20,2017
0 people found
this helpful
All the staff we have dealt with have been professional,friendly and informative.Courteous at all times ready with advice when asked.Made the whole experience very easy and comfortable....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 12,2017
Minithumbup
Sherrell Bannister
By: 'Alex Golding'
Sep 12,2017
0 people found
this helpful
Sherell was really helpful throughout the process, would highly recommend her as she made what can be a daunting situation much easier for us....
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Was this helpful? Yes
Sep 11,2017
Minithumbup
Tracey Taylor
By: 'Pat'
Sep 11,2017
0 people found
this helpful
We have a good irking relationship with Tracey and we have confidence in the work she does for us Pat & Ivan Melbourne...
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Comment on agent fees
Acceptable
Was this helpful? Yes
Sep 04,2017
Minithumbup
Tracey Taylor
By: 'S'
Sep 04,2017
0 people found
this helpful
Very helpful at re-letting our property. Dealing with the out-going tenant remedial matters and negotiating the incoming tenant contract....
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Comment on agent fees
Fees are in the higher band from my experience.
Was this helpful? Yes

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Agent Fees

LANDLORD FEES
Deposit Registration Fee (included in fully managed only): Β£60.00(inc VAT)
β€’ Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme
β€’ Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Additional property visits: Β£30.00 per hour(inc VAT)(minimum 1 hour)
β€’ To attend for specific requests such as neighbour disputes; more visits are required to monitor the tenancy; or any maintenance-linked visit

Submission of non-resident landlords receipts to HMRC Β£30.00(inc VAT) quarterly
β€’ To remit and balance the financial return to HMRC quarterly – and respond to any specific query relating to the return from the landlord or HMRC

Arrangement Fee for works: FREE OF CHARGE (managed properties)
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Arrangement fee for refurbishments over Β£1000.00 5% of net cost
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Obtaining more than two contractors quotes Β£24.00 (inc VAT) per quote

Rent Review Fee Β£12.00(inc VAT)
β€’ Review rent in accordance with current prevailing market condition and advise the landlord
β€’ Negotiate with tenant
β€’ Direct tenant to make payment change as appropriate
β€’ Update the tenancy agreement
β€’ Serve Section 13 Notice if tenancy is on a rolling monthly basis

Renewal Fee (landlords share) Β£54.00(inc VAT)
β€’ Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Re-Let Fee Β£66.00(inc VAT) Payable on each new let.

Checkout Fee - Included on Fully Managed (landlords share) Β£54.00(inc VAT) for the first hour then Β£30.00(inc VAT) per hour after
β€’ Agree with tenant check out date and time appointment
β€’ Instruct inventory provider to attend
β€’ Negotiate with landlord and tenant any disbursement of the security deposit
β€’ Return deposit as agreed with landlord and tenant to relevant parties
β€’ Remit any disputed amount to Scheme for final adjudication
β€’ Unprotect security deposit
β€’ Instruct contractors; obtain quotes; organise repairs /replacement/cost of any broken or missing items

Court Attendance Β£72.00 (inc VAT) per hour

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
TENANT FEES
BEFORE YOU MOVE IN:
Set up fee (tenant’s share) Β£114.00 (inc VAT) per tenant
Referencing up to two tenants (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement

Guarantor Fee Β£66.00 (inc VAT) per guarantor (if required)
Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Permitted Occupier Fee Β£30.00 (inc VAT) per permitted occupier
Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of documentary guidance and assistance during the tenancy

Accompanied Check-in Fee FREE OF CHARGE
Preparing an Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services

Pet Deposit Returnable additional Security Deposit of Β£100.00
To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of the tenancy

DURING YOUR TENANCY:
Amendment Fee Β£30.00 (inc VAT)
Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share) Β£30.00(inc VAT)
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

ENDING YOUR TENANCY:
Check out Fee (tenant’s share) FREE OF CHARGE
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee Β£20.00(inc VAT) per reference request
Collating information and preparing a reference for a future landlord or letting agent

OTHER FEES AND CHARGES:
Lost Security Items Β£12.00 (inc VAT) plus item cost
Obtaining necessary permissions, sourcing providers and travel costs

Out of Hours Services Β£20.00 per hour (inc VAT) plus any actual costs incurred
Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the hourly rate

Late Rent Charge Β£18.00 (inc VAT) Payable when the rent falls seven days late

Failure to Pay The Last Month Rent Β£40.00 (inc VAT)

Unpaid Rent / Returned Payments Interest at 8% above Bank of England Base Rate from date due

Professional Cleaning (if required) Β£20.00 (in VAT) per hour which will be deducted from the Security Deposit
Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
Last updated at 12:04 PM 04/07/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:04 PM 04/07/2017 by allAgents
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