• Rebecca Cooper
    Rebecca Cooper
  • Shane Morgan
    Shane Morgan
  • Richard Taylor MARLA
    Richard Taylor MARLA
  • Sherrell Bannister
    Sherrell Bannister
  • Stacey Davies-Bowler
    Stacey Davies-Bowler
  • Kay Bowler
    Kay Bowler
  • Naomi Davis
    Naomi Davis
  • Hayley Coope
    Hayley Coope
  • Julie Davies-Bowler
    Julie Davies-Bowler
  • Jessica Athorn
    Jessica Athorn
  • Kate Bircumshaw
    Kate Bircumshaw
  • Rhiannon Jennings
    Rhiannon Jennings
  • Tracey Taylor
    Tracey Taylor
  • Scott Mason
    Scott Mason
  • Thomas Moseley
    Thomas Moseley
ARLA Letting Agents and Property Management services including Property to Rent and Houses to Rent in Chesterfield, Derbyshire and Mansfield, Nottinghamshire from Pinewood

A truly independent local
Read full description...ARLA Letting Agents and Property Management services including Property to Rent and Houses to Rent in Chesterfield, Derbyshire and Mansfield, Nottinghamshire from Pinewood

A truly independent local letting agents and property management company

From day one, we had a set idea of what we wanted to achieve with our company. We have always believed that the single most vital ingredient to making our company successful is customer service with constant and never ending improvement.

Pinewood was formed in 2004, opening its first office in Chesterfield. We began by offering property management and residential lettings in the Derbyshire area, soon expanding to Sheffield, South Yorkshire. Five years on, we have established ourselves as a customer friendly letting agents.

So from the beginning, we have set out to make sure we offer the highest quality brochures, the latest technology, and constant contact with all our clients and as much advertising as is needed to name just a few. as a go ahead property management company and letting agents, we know ourselves that the devil is in the detail.
 
www.pinewoodlettings.co.uk Properties for sale
Properties for rent
Sep 20,2017
Minithumbup
Tracey Taylor
Richard Taylor MARLA
By: 'Phil'
Sep 20,2017
0 people found
this helpful
Caroline was great when I first moved in and then all correspondence was with Tracey ,both very helpful and very friendly ,and both made me feel very welcome . Big big Thankyou...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 20,2017
Minithumbup
Tracey Taylor
Richard Taylor MARLA
By: 'Trickster situation'
Sep 20,2017
0 people found
this helpful
Tracey followed through on a potentially serious situation and defused the problem through encouragement and persistany so the outcome has been positive...
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Comment on agent fees
The fees are acceptable
Was this helpful? Yes
Sep 20,2017
Minithumbup
Stacey Davies-Bowler
Julie Davies-Bowler
By: 'Andy &Sheila Croft'
Sep 20,2017
0 people found
this helpful
All the staff we have dealt with have been professional,friendly and informative.Courteous at all times ready with advice when asked.Made the whole experience very easy and comfortable....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 12,2017
Minithumbup
Sherrell Bannister
By: 'Alex Golding'
Sep 12,2017
0 people found
this helpful
Sherell was really helpful throughout the process, would highly recommend her as she made what can be a daunting situation much easier for us....
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Was this helpful? Yes
Sep 11,2017
Minithumbup
Tracey Taylor
By: 'Pat'
Sep 11,2017
0 people found
this helpful
We have a good irking relationship with Tracey and we have confidence in the work she does for us Pat & Ivan Melbourne...
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Comment on agent fees
Acceptable
Was this helpful? Yes
Sep 04,2017
Minithumbup
Tracey Taylor
By: 'S'
Sep 04,2017
0 people found
this helpful
Very helpful at re-letting our property. Dealing with the out-going tenant remedial matters and negotiating the incoming tenant contract....
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Comment on agent fees
Fees are in the higher band from my experience.
Was this helpful? Yes
Aug 31,2017
Minithumbdown
Tracey Taylor
By: 'Disgruntled ex tenant'
Aug 31,2017
0 people found
this helpful
Previous experience of the staff, was good but then I didn't have much contact with anyone, as I didn't in my opinion need to. Since moving out of the property, my experience has been very poor. The communication between members of staff and my self has been very limited and long winded. I understand that you have several other properties you manage but to take 2 weeks to try and get information out of anyone as it seems like there is 1 person per job there. If someone is on holiday, someone e...
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Comment on agent fees
Bad, with regards to the service received on checking out.
Was this helpful? Yes
Aug 31,2017
Minithumbup
Julie Davies-Bowler
Stacey Davies-Bowler
By: 'Mr&Mrs Roy Price'
Aug 31,2017
0 people found
this helpful
Both was very professional in explaining what happens when letting your property . As this is the first time we've rented a property well done to you both and thank you...
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Comment on agent fees
Not known at moment
Was this helpful? Yes
Aug 31,2017
Minithumbup
Kate Bircumshaw
By: 'Ali M'
Aug 31,2017
0 people found
this helpful
Kate was exceptional in what was a very stressful time ... Very professional and extremely thorough ... Highly recommended.. love my new home and thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 29,2017
Minithumbup
Scott Mason
By: 'Sarah'
Aug 29,2017
1 people found
this helpful
Scott was really helpful and resolved my issue really quickly. He was friendly and professional and really tried hard to help. You don't get that type of help often these days! He really made me feel as if I wasn't causing a problem and he seemed genuinely happy to help. Thank you for your help Scott :)...
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Comment on agent fees
I would recommend Scott, not necessarily Pinewood as I've not been a tenant of theirs for long. Scott however was very helpful.
Was this helpful? Yes
Aug 28,2017
Minithumbup
Scott Mason
Thomas Moseley
By: 'JJ'
Aug 28,2017
1 people found
this helpful
I have been extremely impressed with the management and regular reports that I receive regarding my property. Scott has kept me completely informed and has always been a pleasure to deal with. Any maintenance issues have been resolved swiftly with minimum fuss and advice and assistance given. I would have no hesitation in recommending pinewood lettings in general but I definitely feel that Scott deals with you on a personal level and goes that extra mile to be helpful....
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Comment on agent fees
The fees are sensible and extremely good value for the amount of work that is put into the regular reports and inspections that are received.
Was this helpful? Yes
Aug 22,2017
Minithumbup
Julie Davies-Bowler
By: 'Richard Lee'
Aug 22,2017
0 people found
this helpful
Julie has been very helpful throughout the process. She has guided and supported me in finding an ideal location and property to suit my needs. I can't speak highly enough of the quality of service from Julie...
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Comment on agent fees
Good and reasonable
Was this helpful? Yes
Aug 21,2017
Minithumbup
Sherrell Bannister
By: 'Lindsey Allen'
Aug 21,2017
0 people found
this helpful
I spoke to Sherrell today regarding a letter I had received. She was cheerful and very helpful and gave me all the information I required to help me make a decision to best suit me....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 18,2017
Minithumbup
By: 'H Dhillon'
Aug 18,2017
0 people found
this helpful
Pinewood manage twenty properties for me.Samantha has impressed me with her diligence, tenacity, initiative, conscientiousness and punctiliousness.An excellent staff member like her can be worth her weight in gold to a progressive organisation....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 18,2017
Minithumbup
Jessica Athorn
By: 'PES'
Aug 18,2017
0 people found
this helpful
The Tenant renting my property wished to resign for a further 12months and Jessica dealt with the formalities very efficiently. She has also kept me informed of progress. The whole team at Pinewood Chesterfield have been very helpful , approachable , and efficient....
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Comment on agent fees
The fees charged are reasonable and what I would expect.
Was this helpful? Yes
Aug 16,2017
Minithumbup
By: 'Tenant'
Aug 16,2017
0 people found
this helpful
It was an ok experience, the only short coming being the fact that we had to make several phone calls over a week's period until we received an answer with a check-in date....
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Was this helpful? Yes
Aug 15,2017
Minithumbup
Rhiannon Jennings
Naomi Davis
By: 'Gill'
Aug 15,2017
1 people found
this helpful
Great communication from both Rhiannon & Naomi. Very efficient, hassle free check in and out of tenants - would highly recommend Pinewood Lettings....
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Comment on agent fees
Good value for money
Was this helpful? Yes
Aug 14,2017
Minithumbup
Tracey Taylor
By: 'catherine cordon (p3)'
Aug 14,2017
0 people found
this helpful
great customer service, fast response, helpful and proactive service . always accommodating. staff are friendly and I would recommend working with them in the future...
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Comment on agent fees
very good
Was this helpful? Yes
Aug 10,2017
Minithumbup
Sherrell Bannister
Scott Mason
By: 'Peter Copley'
Aug 10,2017
1 people found
this helpful
Sherrell is a very pleasant person. She is always efficient and happy to be of service. I contacted her to day and within five minutes I had the information that my accountant required mailed to my office. I always find Scott very efficient and pleasant. He is a very knowledgable person and gets to the bottom of a problem with a minimum amount of time and in a effortless manner....
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Was this helpful? Yes
Aug 08,2017
Minithumbup
Julie Davies-Bowler
By: 'Andrew'
Aug 08,2017
0 people found
this helpful
I have been using Pinewood Property Lettings for the last 8 years and the service has always been simple, straightforward, effective and good value. On this occasion I was assisted by Julie, who did not let me down. I would recommend to all landlords looking to advertise their rental property....
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Comment on agent fees
The fees are spot on. I would be tempted to look elsewhere if any higher.
Was this helpful? Yes
Aug 08,2017
Minithumbup
Sherrell Bannister
By: 'SLH'
Aug 08,2017
0 people found
this helpful
She was hugely professional and very pleasant to speak to. Helped alleviate some of my concerns and is an asset to your team there. Thank you very much...
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Comment on agent fees
?
Was this helpful? Yes
Aug 08,2017
Minithumbup
Sherrell Bannister
By: 'SLH'
Aug 08,2017
0 people found
this helpful
She was hugely professional and very pleasant to speak to. Helped alleviate some of my concerns and is an asset to your team there. Thank you very much...
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Comment on agent fees
?
Was this helpful? Yes
Aug 07,2017
Minithumbup
Sherrell Bannister
By: 'John'
Aug 07,2017
0 people found
this helpful
Sherrell has been an absolute star and gone way beyond all expectations while looking after my account. I have always been kept up to date and know that my house is in safe hands - many thanks !!!!!!...
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Comment on agent fees
OK
Was this helpful? Yes
Aug 07,2017
Minithumbup
Tracey Taylor
By: 'Pat & Ivan Melbourne'
Aug 07,2017
1 people found
this helpful
Smooth transfer of tenants. Carefully orchestrated by Tracey. Has a good understanding of our requirements and gets on with the job without any fuss...
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Comment on agent fees
acceptable
Was this helpful? Yes
Aug 05,2017
Minithumbup
Tracey Taylor
Tracey Taylor
By: 'Jon boam'
Aug 05,2017
0 people found
this helpful
Tracey has been a star right from the word go, very informative & friendly. Nothing is too much trouble & very good at her job....
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Was this helpful? Yes
Aug 03,2017
Minithumbup
Scott Mason
By: 'Peter Pettit'
Aug 03,2017
2 people found
this helpful
As a new tenant - and being something of a novice at renting property - I have found Scott very helpful in responding to a series of minor concerns/queries. His suggestions as to what to do , where to find etc have been spot on. Result ? I am settling in well and feel confident in the responsiveness of Pinewood. Thanks...
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Was this helpful? Yes
Aug 03,2017
Minithumbup
Tracey Taylor
By: 'David Hallam'
Aug 03,2017
0 people found
this helpful
Friendly and informative. Keeps me update. Always available when I need to contact them very pleased with the service so far. Got my first report and happy with findings....
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Comment on agent fees
Good value for money, no stress.
Was this helpful? Yes
Jul 28,2017
Minithumbup
Rebecca Cooper
By: 'Craig'
Jul 28,2017
0 people found
this helpful
Very helpfull .. very fast response reloved the issue with immediate affect polite and friendly very professional .. Gave me a call to keep me in the loop...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 26,2017
Minithumbup
Rebecca Cooper
By: 'Janet'
Jul 26,2017
0 people found
this helpful
I have always found the staff at the Chesterfield branch to be very helpful. They are very pleasant and professional. On the odd occasion I have had to ring the maintenance department rebecca cooper has dealt with the issue I have raised very promptly and efficiently....
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Was this helpful? Yes
Jul 26,2017
Minithumbup
Rebecca Cooper
By: 'David Binney'
Jul 26,2017
0 people found
this helpful
Best person I have dealt with at Pinewood so far, came up with a solution,efficient and friendly, Thank you....
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Comment on agent fees
/
Was this helpful? Yes

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Agent Fees

LANDLORD FEES
Deposit Registration Fee (included in fully managed only): Β£60.00(inc VAT)
β€’ Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme
β€’ Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Additional property visits: Β£30.00 per hour(inc VAT)(minimum 1 hour)
β€’ To attend for specific requests such as neighbour disputes; more visits are required to monitor the tenancy; or any maintenance-linked visit

Submission of non-resident landlords receipts to HMRC Β£30.00(inc VAT) quarterly
β€’ To remit and balance the financial return to HMRC quarterly – and respond to any specific query relating to the return from the landlord or HMRC

Arrangement Fee for works: FREE OF CHARGE (managed properties)
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Arrangement fee for refurbishments over Β£1000.00 5% of net cost
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Obtaining more than two contractors quotes Β£24.00 (inc VAT) per quote

Rent Review Fee Β£12.00(inc VAT)
β€’ Review rent in accordance with current prevailing market condition and advise the landlord
β€’ Negotiate with tenant
β€’ Direct tenant to make payment change as appropriate
β€’ Update the tenancy agreement
β€’ Serve Section 13 Notice if tenancy is on a rolling monthly basis

Renewal Fee (landlords share) Β£54.00(inc VAT)
β€’ Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Re-Let Fee Β£66.00(inc VAT) Payable on each new let.

Checkout Fee - Included on Fully Managed (landlords share) Β£54.00(inc VAT) for the first hour then Β£30.00(inc VAT) per hour after
β€’ Agree with tenant check out date and time appointment
β€’ Instruct inventory provider to attend
β€’ Negotiate with landlord and tenant any disbursement of the security deposit
β€’ Return deposit as agreed with landlord and tenant to relevant parties
β€’ Remit any disputed amount to Scheme for final adjudication
β€’ Unprotect security deposit
β€’ Instruct contractors; obtain quotes; organise repairs /replacement/cost of any broken or missing items

Court Attendance Β£72.00 (inc VAT) per hour

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
TENANT FEES
BEFORE YOU MOVE IN:
Set up fee (tenant’s share) Β£114.00 (inc VAT) per tenant
Referencing up to two tenants (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement

Guarantor Fee Β£66.00 (inc VAT) per guarantor (if required)
Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Permitted Occupier Fee Β£30.00 (inc VAT) per permitted occupier
Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of documentary guidance and assistance during the tenancy

Accompanied Check-in Fee FREE OF CHARGE
Preparing an Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services

Pet Deposit Returnable additional Security Deposit of Β£100.00
To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of the tenancy

DURING YOUR TENANCY:
Amendment Fee Β£30.00 (inc VAT)
Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share) Β£30.00(inc VAT)
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

ENDING YOUR TENANCY:
Check out Fee (tenant’s share) FREE OF CHARGE
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee Β£20.00(inc VAT) per reference request
Collating information and preparing a reference for a future landlord or letting agent

OTHER FEES AND CHARGES:
Lost Security Items Β£12.00 (inc VAT) plus item cost
Obtaining necessary permissions, sourcing providers and travel costs

Out of Hours Services Β£20.00 per hour (inc VAT) plus any actual costs incurred
Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the hourly rate

Late Rent Charge Β£18.00 (inc VAT) Payable when the rent falls seven days late

Failure to Pay The Last Month Rent Β£40.00 (inc VAT)

Unpaid Rent / Returned Payments Interest at 8% above Bank of England Base Rate from date due

Professional Cleaning (if required) Β£20.00 (in VAT) per hour which will be deducted from the Security Deposit
Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
Last updated at 12:04 PM 04/07/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:04 PM 04/07/2017 by allAgents
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