• Rebecca Cooper
    Rebecca Cooper
  • Caroline Maddox
    Caroline Maddox
  • Shane Morgan
    Shane Morgan
  • Richard Taylor MARLA
    Richard Taylor MARLA
  • Sherrell Bannister
    Sherrell Bannister
  • Stacey Davies-Bowler
    Stacey Davies-Bowler
  • Kay Bowler
    Kay Bowler
  • Naomi Davis
    Naomi Davis
  • Hayley Coope
    Hayley Coope
  • Julie Davies-Bowler
    Julie Davies-Bowler
  • upload your photo
    Jessica Athorn
  • upload your photo
    Kate Bircumshaw
  • upload your photo
    Rhiannon Jennings
  • Tracey Taylor
    Tracey Taylor
ARLA Letting Agents and Property Management services including Property to Rent and Houses to Rent in Chesterfield, Derbyshire and Mansfield, Nottinghamshire from Pinewood

A truly independent local
Read full description...ARLA Letting Agents and Property Management services including Property to Rent and Houses to Rent in Chesterfield, Derbyshire and Mansfield, Nottinghamshire from Pinewood

A truly independent local letting agents and property management company

From day one, we had a set idea of what we wanted to achieve with our company. We have always believed that the single most vital ingredient to making our company successful is customer service with constant and never ending improvement.

Pinewood was formed in 2004, opening its first office in Chesterfield. We began by offering property management and residential lettings in the Derbyshire area, soon expanding to Sheffield, South Yorkshire. Five years on, we have established ourselves as a customer friendly letting agents.

So from the beginning, we have set out to make sure we offer the highest quality brochures, the latest technology, and constant contact with all our clients and as much advertising as is needed to name just a few. as a go ahead property management company and letting agents, we know ourselves that the devil is in the detail.
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Many thanks for your help and advise for my house sale, which was handled by Hayley who was very professional and helpful throughout, I would definitely use Sell and save again...
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Comment on agent fees
The fee's were average, cheaper than other places
Was this helpful? Yes
Nov 20,2016
Minithumbup
By:
Nov 20,2016
0 people found
this helpful
Would highly recommend Sell and Save. We found them very helpful and down to earth. They always answered our questions quickly. They provided a friendly service and was professional....
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Comment on agent fees
Very good
Was this helpful? Yes
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
From start to completion of sale the service levels from Sell and Save were first class. The marketing and web listings were supported by high quality photographs taken by Paul. Special thanks to Haley and the rest of the team in Chesterfield, you have done a fantastic job in selling our property...
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Comment on agent fees
Great value price with high service levels
Was this helpful? Yes
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Both representatives we dealt with at Sell and Save were very professional, helpful and friendly. If we had any queries it was good to know they were just at the end of a phone line. Their advice concerning both properties we sold lead to fast and efficient sales. We would both use Sell and Save again. Thank you to Stacey and Hayley....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Nov 11,2016
Minithumbup
By:
Nov 11,2016
0 people found
this helpful
The agents was very organised and knew what they had to do, which made the process of finding a apartment and moving run smoothly and in a professional manner, aswell as being chatty and friendly....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Was kept up to date throughout and the staff were really helpful. It's a very professional yet personal approach to letting...
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Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
This is one of the best company's I've ever dealt with which is why I've stayed with them for nearly 10 years. All the staff are great but I'm highlighting Sherrell in accounts because she's just helped yet again so is fresh in my mind. Sherrell has always been amazing in accounts - no task is too much trouble and she is incredibly efficient, accurate and so friendly. I can't speak highly enough of Pinewoods and I honestly believe the great approach and attitude from the top (Stacey) enthuses th...
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Comment on agent fees
No one likes paying fees but these are less than competitors and for the great service they are well worth it.
Was this helpful? Yes
Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
Caroline was amazing, brilliant from the minute we meet her, nothing was too much, no question too many(and I asked a lot, sorry Caroline) I am so happy with the property, but even more happier knowing that Caroline is there to help(even when you take forever to check every little detail on signing for a property, sorry again Caroline) it made all the difference to me and my family. Thank you Caroline...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
A very professional but also personal agent that always keeps you update regarding your property. I would advice anyone to use pinewood....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
Caroline has been extremely helpful throughout our move. She has kept us up to date with all the details and made us feel comfortable in the transition. Thank you Caroline...
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Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
Always very helpful and efficient both to phone and email inquiries - seemed sympathetic and understanding that the process of selecting somewhere to live is a stressful one....
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Comment on agent fees
OK
Was this helpful? Yes
By: Naomi
Oct 27, 2016
View all comments (1)
Thank you very much for your review, it is lovely to hear we have made the process easier for you in what is already a stressful period of moving homes. We hope the move has gone well for you and have settled in well!....
Oct 25,2016
Minithumbup
By:
Oct 25,2016
0 people found
this helpful
We've thoroughly enjoyed living in Chesterfield for the past two and a half years. We've rented with Pinewoods and have enjoyed doing so; they've responded quickly when we've had issues with the house, and been good in terms of letting us know about inspections and viewings etc. Highly recommended....
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Comment on agent fees
Seems about average compared to other letting agents. The ideal situation for tenants would be that there weren't any fees apart from the rent - but we appreciate that wouldn't make business sense :) Kept us in the loop re return of deposit
Was this helpful? Yes
Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
Once again Pinewood put the property out and within a month the tenant is in. I am delighted with Pinewoods' excellent service...
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Comment on agent fees
Within market level
Was this helpful? Yes
Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
I can only give a glowing report regarding the service I have received from the Mansfield office. They have done everything necessary to ensure that my apartment was taken over by a new tenant in the shortest possible time. In every step of the changeover they have kept me informed of the progress. Any query they have answered promptly and Caroline in particular appears to be extremely efficient. After all 2 weeks for a new tenant to be given the keys speaks for itself....
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Comment on agent fees
Possibly the going rate but I have no information as to other agencies
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
Extremely professional & helpful. Gave good advice and support. Felt happy that the property was going to be managed responsibly and that any problems would be dealt with quickly and effectively....
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Comment on agent fees
Reasonable and fair
Was this helpful? Yes
Aug 02,2016
Minithumbup
By:
Aug 02,2016
0 people found
this helpful
Really lovely staff, very professional, ensured I was supported throughout the whole process and made everything clear, ensured property was to a high standard and made sure I was clear on all paperwork and policies....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 29,2016
Minithumbup
By:
Jul 29,2016
0 people found
this helpful
We had a little computer glitch, it doesn't affect many Pinewood Customers, but Sherrell got right on it. She sorted it out and has not let it rest until resolved....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
Everyt time I had a question or a problem, i asked both of these agents and they helped me straight away and answered any and every question i had to the best of their knowledge. They were both very helpful with helping me with problems i had. I have emailed them since getting the keys and have always received an email back withing 24 hours....
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Comment on agent fees
The fee's were reasonable so i was very happy and willing to pay them.
Was this helpful? Yes
By: Caroline Maddox
Jul 19, 2016
View all comments (1)
Thank you Sarah, for taking the time to leave a review regarding our services. Should you need anything further, please do let us know.....
Jul 05,2016
Minithumbup
By:
Jul 05,2016
0 people found
this helpful
This is our second property we have got Pinewood letting to manage. Caroline has been the person I have contacted and dealt with for both properties. She has been very professional and approachable giving us advice and suggestions on how best to decorate the property in order to interest tenants. Caroline marketed this property excellently and we had a tenant in place within a few weeks of it going on the market....
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Comment on agent fees
The fees appear to be the same as all agents
Was this helpful? Yes
Jun 27,2016
Minithumbup
By:
Jun 27,2016
0 people found
this helpful
I found Sherrell very helpful and professional in sorting out a problem and she kept me informed through out. I am very pleased with the service she gave and the service of pinewood....
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Was this helpful? Yes
Jun 24,2016
Minithumbup
By:
Jun 24,2016
0 people found
this helpful
Naomi was polite and helpful. Explained all parts of the paper work and process very clearly. Any queries I had Naomi answered, credit to Pinewoods Lettings....
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Comment on agent fees
Think the fees was about same as any other letting agent.
Was this helpful? Yes
Jun 22,2016
Minithumbup
By:
Jun 22,2016
0 people found
this helpful
I would like to thank Sherrell who has dealt with our accounts for her professionalism. Rent is paid into my account on time and she deals with any queries promptly and effectively. I would like to thank Hayley for her help in our recent rental of our home. Queries were dealt with immediately or in a short space of time. The rental went through smoothly. I would also like to thank Naioma who has dealt with our rental properties over several years dealing with everything efficiently resulti...
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Comment on agent fees
Very reasonable for the service given.
Was this helpful? Yes
By: Sherrell Bannister
Jun 22, 2016
View all comments (1)
Thank you so much for your review Sue. I am glad that you are happy with the whole team. Regards Sherrell....
Jun 17,2016
Minithumbup
By:
Jun 17,2016
0 people found
this helpful
Very friendly! Quick responses, quick at getting jobs sorted for our house. Always keeps us informed about the house (big plus to us, although not our house, we still treat it as if it is, and it's nice for it to feel like home. Easy to talk to! Thank you for all your help so far. X...
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Was this helpful? Yes
Jun 16,2016
Minithumbup
By:
Jun 16,2016
0 people found
this helpful
Although we do not live in the area, feel confident that the property is being well looked after on our behalf. Any repairs/maintenance issues are dealt with swiftly by the maintenance team. The bills being presented for any work done are very fair....
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Comment on agent fees
Overall Agent's Fees are good
Was this helpful? Yes
Jun 15,2016
Minithumbup
By:
Jun 15,2016
0 people found
this helpful
Sherrell Bannister has been extremely helpful, knowledgeable and efficient when dealing with her regarding accounts on my property. Overall, I have had an excellent customer service experience from this letting agency....
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Comment on agent fees
The fees are acceptable.
Was this helpful? Yes
By: Sherrell Bannister
Jun 15, 2016
View all comments (1)
Thank you Clive for the lovely review. If I can help you at all in the future please do not hesitate to contact me. Regards Sherrell....
Jun 15,2016
Minithumbup
By:
Jun 15,2016
0 people found
this helpful
Rebecca was very helpful in getting a contractor out super quickly to fix our oven issues (within 12 hours).. The contractor that came out was so friendly and came out of his way after 6 pm in the evening to sort out the problem when he could have left this until the morning. Many thanks to both Rebecca and the contractor for being so efficient, as I have not had the best experience with Pinewood employees previously (outside of the maintenance team)....
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Comment on agent fees
N/A
Was this helpful? Yes
May 25,2016
Minithumbup
By:
May 25,2016
0 people found
this helpful
Very friendly and helpful member of staff, responds to queries very quickly and is always able to provide the information I need...
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Was this helpful? Yes
By: Sherrell Bannister
May 25, 2016
View all comments (1)
Thank you so much for the review Paula, If i can help in any other way please do not hesitate to ask. Regards Sherrell....
May 20,2016
Minithumbup
By:
May 20,2016
0 people found
this helpful
Rebecca was very accommodating and polite, and took it upon herself to proactively engage the landlord with a number of questions I had raised. While the landlord was unable to forfill all of the requests I had made she was able to articulate the reasons why and offer alternate solutions to resolve the situation to a very acceptable level....
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Was this helpful? Yes
May 10,2016
Minithumbup
By:
May 10,2016
0 people found
this helpful
I have used pinewood for the last 8 years,in letting my property,and would not hesitat in recomending them to any potential landlord...
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Comment on agent fees
On par with any other company
Was this helpful? Yes
May 03,2016
Minithumbup
By:
May 03,2016
0 people found
this helpful
Naomi was very professional from start to finish, she kept me up to date throughout and made what can be a stressful process very simple and straightforward....
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Comment on agent fees
Good
Was this helpful? Yes

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Agent Fees

LANDLORD FEES
Deposit Registration Fee (included in fully managed only): Β£60.00(inc VAT)
β€’ Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme
β€’ Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Additional property visits: Β£30.00 per hour(inc VAT)(minimum 1 hour)
β€’ To attend for specific requests such as neighbour disputes; more visits are required to monitor the tenancy; or any maintenance-linked visit

Submission of non-resident landlords receipts to HMRC Β£30.00(inc VAT) quarterly
β€’ To remit and balance the financial return to HMRC quarterly – and respond to any specific query relating to the return from the landlord or HMRC

Arrangement Fee for works: FREE OF CHARGE (managed properties)
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Arrangement fee for refurbishments over Β£1000.00 5% of net cost
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Obtaining more than two contractors quotes Β£24.00 (inc VAT) per quote

Rent Review Fee Β£12.00(inc VAT)
β€’ Review rent in accordance with current prevailing market condition and advise the landlord
β€’ Negotiate with tenant
β€’ Direct tenant to make payment change as appropriate
β€’ Update the tenancy agreement
β€’ Serve Section 13 Notice if tenancy is on a rolling monthly basis

Renewal Fee (landlords share) Β£54.00(inc VAT)
β€’ Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Re-Let Fee Β£66.00(inc VAT) Payable on each new let.

Checkout Fee - Included on Fully Managed (landlords share) Β£54.00(inc VAT) for the first hour then Β£30.00(inc VAT) per hour after
β€’ Agree with tenant check out date and time appointment
β€’ Instruct inventory provider to attend
β€’ Negotiate with landlord and tenant any disbursement of the security deposit
β€’ Return deposit as agreed with landlord and tenant to relevant parties
β€’ Remit any disputed amount to Scheme for final adjudication
β€’ Unprotect security deposit
β€’ Instruct contractors; obtain quotes; organise repairs /replacement/cost of any broken or missing items

Court Attendance Β£72.00 (inc VAT) per hour

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
TENANT FEES
BEFORE YOU MOVE IN:
Set up fee (tenant’s share) Β£114.00 (inc VAT) per tenant
Referencing up to two tenants (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement

Guarantor Fee Β£66.00 (inc VAT) per guarantor (if required)
Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Permitted Occupier Fee Β£30.00 (inc VAT) per permitted occupier
Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of documentary guidance and assistance during the tenancy

Accompanied Check-in Fee FREE OF CHARGE
Preparing an Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services

Pet Deposit Returnable additional Security Deposit of Β£100.00
To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of the tenancy

DURING YOUR TENANCY:
Amendment Fee Β£30.00 (inc VAT)
Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share) Β£30.00(inc VAT)
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

ENDING YOUR TENANCY:
Check out Fee (tenant’s share) FREE OF CHARGE
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee Β£20.00(inc VAT) per reference request
Collating information and preparing a reference for a future landlord or letting agent

OTHER FEES AND CHARGES:
Lost Security Items Β£12.00 (inc VAT) plus item cost
Obtaining necessary permissions, sourcing providers and travel costs

Out of Hours Services Β£20.00 per hour (inc VAT) plus any actual costs incurred
Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the hourly rate

Late Rent Charge Β£18.00 (inc VAT) Payable when the rent falls seven days late

Failure to Pay The Last Month Rent Β£40.00 (inc VAT)

Unpaid Rent / Returned Payments Interest at 8% above Bank of England Base Rate from date due

Professional Cleaning (if required) Β£20.00 (in VAT) per hour which will be deducted from the Security Deposit
Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
Last updated at 2:28 PM 22/01/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 2:28 PM 22/01/2016 by allAgents

Firm rankings



Chesterfield
33 Holywell Street, Chesterfield S41 7SA
(361)
Mansfield
24 Albert Street, Mansfield NG18 1EB
(74)

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