• Rebecca Cooper
    Rebecca Cooper
  • Shane Morgan
    Shane Morgan
  • Richard Taylor MARLA
    Richard Taylor MARLA
  • Sherrell Bannister
    Sherrell Bannister
  • Stacey Davies-Bowler
    Stacey Davies-Bowler
  • Kay Bowler
    Kay Bowler
  • Naomi Davis
    Naomi Davis
  • Julie Davies-Bowler
    Julie Davies-Bowler
  • Jessica Athorn
    Jessica Athorn
  • Kate Bircumshaw
    Kate Bircumshaw
  • Tracey Taylor
    Tracey Taylor
  • Hayley Coope
    Hayley Coope
  • Richard Taylor
    Richard Taylor
  • Tracey Taylor
    Tracey Taylor
  • Scott Mason
    Scott Mason
  • Thomas Moseley
    Thomas Moseley
  • Ellie Jennings
    Ellie Jennings
ARLA Letting Agents and Property Management services including Property to Rent and Houses to Rent in Chesterfield, Derbyshire and Mansfield, Nottinghamshire from Pinewood

A truly independent local
Read full description...ARLA Letting Agents and Property Management services including Property to Rent and Houses to Rent in Chesterfield, Derbyshire and Mansfield, Nottinghamshire from Pinewood

A truly independent local letting agents and property management company

From day one, we had a set idea of what we wanted to achieve with our company. We have always believed that the single most vital ingredient to making our company successful is customer service with constant and never ending improvement.

Pinewood was formed in 2004, opening its first office in Chesterfield. We began by offering property management and residential lettings in the Derbyshire area, soon expanding to Sheffield, South Yorkshire. Five years on, we have established ourselves as a customer friendly letting agents.

So from the beginning, we have set out to make sure we offer the highest quality brochures, the latest technology, and constant contact with all our clients and as much advertising as is needed to name just a few. as a go ahead property management company and letting agents, we know ourselves that the devil is in the detail.
Feb 16,2018
Minithumbup
Sherrell Bannister
By: 'KW'
Feb 16,2018
0 people found
this helpful
Sherrell has dealt with the return of my tenant's bond and has gone the extra mile to make this task go very smoothly for both landlord and tenant. She has responded very quickly to requests for information, has a cheerful and professional telephone manner....and simply gets things done super-fast and accurate. House buying/selling/renting can be a stressful time all round, and high service standards can go a long way to minimising the causes of these stresses. The way Sherrell goes about h...
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Feb 15,2018
Minithumbup
Scott Mason
By: 'Chessy Tenant'
Feb 15,2018
0 people found
this helpful
Scott is representative of my communication with Pinewood Porperties in that he is courteous and competent. He gives tenants like myself confidence that he will conduct any business efficently....
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 31,2018
Minithumbup
Ellie Jennings
Richard Taylor MARLA
By: 'Malc'
Jan 31,2018
1 people found
this helpful
Ellie and the team at Mansfield have been brilliant. From the first meeting with Richard at the bungalow, Tracey in the office and Ellie with the letting. The whole team are brilliant and very friendly. The Customer Service from all is excellent (as it should be but very rarely found). I never give 5 stars but I have to in this case. Thank you for helping me during a difficult time....
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Comment on agent fees
Good better than other companies I tried.
Was this helpful? Yes
Jan 30,2018
Minithumbup
Rebecca Cooper
By: 'Paul'
Jan 30,2018
1 people found
this helpful
Rebecca is diligent and proactive with her two way communication understanding both the requirement of Landlord and Tenant to ensure all is kept as smooth running as possible....
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Comment on agent fees
Fair
Was this helpful? Yes
Jan 27,2018
Minithumbup
Rebecca Cooper
By: 'Josmy'
Jan 27,2018
0 people found
this helpful
Good service. Very helpful to sorting things. Thank u very much for ur help Rabecca Cooper, especially for emergency situations ....
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Was this helpful? Yes
Jan 24,2018
Minithumbup
Kate Bircumshaw
By: 'Macaulay'
Jan 24,2018
0 people found
this helpful
Lovely woman couldn't have been more pleased with the help Kate gave us while viewing our house and all the information we needed, very polite and such nice person to deal with 😊 Thanks Kate!...
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Comment on agent fees
Good!
Was this helpful? Yes
Jan 23,2018
Minithumbup
Scott Mason
By: 'Raj'
Jan 23,2018
0 people found
this helpful
Scott dealt with a repair issue I had as soon as possible and the communication was great. He co-ordinated everything between myself, the contractor and the tenant in a swift and efficient way....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 22,2018
Minithumbup
Scott Mason
By: 'Brett Forster'
Jan 22,2018
0 people found
this helpful
Scott has recently helped me with an issue with my property. It was sorted with minimum fuss and Scott kept me up to speed throughout. I use Pinewood as I don't have the time to sort out any issues there might be with the property. The services provided and advice given are idea for my needs....
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Was this helpful? Yes
Jan 22,2018
Minithumbup
Thomas Moseley
By: 'Ro Johnson'
Jan 22,2018
0 people found
this helpful
Thomas went out of his way to help me today. He responded immediately to my emails (I am in USA) and without being asked, gave me a Statement Summary that provides all the information I need to give to the IRS on my Tax Return. Very proactive. Great service Thomas. Thank you...
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Was this helpful? Yes
Jan 15,2018
Minithumbup
Kate Bircumshaw
By: 'Aaron Johal'
Jan 15,2018
0 people found
this helpful
It is a pleasure to meet someone so professional and willing to go the extra mile to meet the customers requirements ;-)...
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Was this helpful? Yes
Jan 09,2018
Minithumbup
Ellie Jennings
By: 'H Dhillon'
Jan 09,2018
0 people found
this helpful
Diligent, punctilious ,efficient & pleasant. What a wonderful combination of qualities.Staff members like Ellie are rare and would be an asset to any company....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 05,2018
Minithumbup
Hayley Coope
By: 'Sell and save'
Jan 05,2018
0 people found
this helpful
The sales team at sell and save we're great, they have helped me with the sales of my home all the way. It was the 1st time I have sold a house and they made it so nice and easy to do, especially are Christmas which in it self is a busy time of the year....
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Was this helpful? Yes
Dec 21,2017
Minithumbup
Stacey Davies-Bowler
Julie Davies-Bowler
By: 'Hayley Koseoglu'
Dec 21,2017
2 people found
this helpful
Stacey is a genuine pleasure to deal with, he visited us in a timely manner and he gave us a realistic valuation on the property. He was honest, open and clearly very knowledgeable in his field of expertise. I would highly recommend Stacey and his team....
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Comment on agent fees
Excellent and we were given options not just a one size fits all deal.
Was this helpful? Yes
Dec 21,2017
Minithumbup
Sherrell Bannister
Shane Morgan
By: 'Carole Aldread'
Dec 21,2017
0 people found
this helpful
All the staff at Pinewood are really good always helpful and efficient I deal with Sherrell and Scott on a regular basis can't speak highly enough of them....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 15,2017
Minithumbup
Scott Mason
By: 'Amie'
Dec 15,2017
0 people found
this helpful
Great service from Scott as always! Gets work done so Efficiently and a very friendly! Thanks Scott, your an asset to your team! Amie...
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Was this helpful? Yes
Dec 14,2017
Minithumbup
Sherrell Bannister
By: 'kodo'
Dec 14,2017
0 people found
this helpful
As always with Pinewood and especially Sherrell excellent customer service, have been with Pinewood for a long time and everything is always so effortless for me, long may this continue....
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Comment on agent fees
Fine
Was this helpful? Yes
Dec 11,2017
Minithumbup
Rebecca Cooper
By: 'Em'
Dec 11,2017
0 people found
this helpful
On enquiring about an EPC I had done on a property, I received a very quick and efficient service. Rebecca was very helpful....
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Was this helpful? Yes
Dec 08,2017
Minithumbup
Rebecca Cooper
By: 'Chris'
Dec 08,2017
1 people found
this helpful
Just like the other staff, Rebecca is always courteous, knowledgeable and efficient. I have used Pinewoods for over ten years and have always had excellent service. Even when things don't go to plan, as happens in life, they always find a solution and sort things out. I can't recommend Pinewoods enough....
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Comment on agent fees
Pinewoods fees are very competitive. For the level of service they provide I don't think you'll find any other other agent that's as competitive, especially one providing the reliable, excellent service that Pinewoods does.
Was this helpful? Yes
Dec 08,2017
Minithumbup
Tracey Taylor
Ellie Jennings
By: 'Happy landlord'
Dec 08,2017
0 people found
this helpful
Excellent service and timely responses as usual. Great effort and sincerely appreciated. The effort was sincere and provided credible unique responses not stock answers....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 07,2017
Minithumbup
Rebecca Cooper
By: 'Eva'
Dec 07,2017
0 people found
this helpful
Rebecca was very helpful on the phone, made me feel at easy, and dealt with the issue promptly. I was very happy with the professionalism and help....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 06,2017
Minithumbup
Rebecca Cooper
Scott Mason
By: 'Sammy Hutchinson'
Dec 06,2017
0 people found
this helpful
Rebecca has been very helpful in regards to renewing my tenancy contract. Scott is very helpful in regards to any maintenance questions we have and on our inspections too....
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Was this helpful? Yes
Dec 01,2017
Minithumbup
Thomas Moseley
By: 'Andrew'
Dec 01,2017
1 people found
this helpful
Thomas was able to sort my query first time. He was professional and provided the information I needed very promptly after our call....
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Was this helpful? Yes
Nov 30,2017
Minithumbup
Rebecca Cooper
Rebecca Cooper
By: 'Kanaveral Kid'
Nov 30,2017
0 people found
this helpful
Rebecca has always been very much on the ball both in terms of managing my rental properties and also in terms of selling one of these properties. This sale encountered a number of problems with the first agreed purchaser who eventually " disappeared ". Further problems were then encountered with the second buyer being both slow and elusive. Throughout Rebecca kept the pressure on the buyer which resulted in a successful transaction....
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Comment on agent fees
Perfectly standard
Was this helpful? Yes
Nov 30,2017
Minithumbup
Shane Morgan
Sherrell Bannister
By: 'J&K'
Nov 30,2017
0 people found
this helpful
We have rented with Pinewoods for the last few years and have always found Shane to be very professional and very helpful in any dealings we have had. Any issues we have ever had have always been quickly dealt with by him....
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Comment on agent fees
Quite reasonable
Was this helpful? Yes
Nov 22,2017
Minithumbup
Rebecca Cooper
Sherrell Bannister
By: 'P Di Salvo'
Nov 22,2017
0 people found
this helpful
Having been a landlord with Pinewood lettings for nearly 10 years I have found them very professional in their approach and they have managed my properties very well over the years. Credit to Rebecca Cooper who has assisted me with any property issues and also Sherrell Bannister with her timely accurate statements :)...
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Was this helpful? Yes
Nov 21,2017
Minithumbup
Tracey Taylor
Richard Taylor MARLA
By: 'Michelle Forbes'
Nov 21,2017
0 people found
this helpful
Always brilliant service from the team especially Tracey and Richard, they are always there to help no matter what. Keep up the good work....
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Comment on agent fees
Ibdont have any issues with the fees
Was this helpful? Yes
Nov 21,2017
Minithumbup
Rebecca Cooper
By: 'N Cartwright'
Nov 21,2017
0 people found
this helpful
Rebecca has been very helpful negotiating the purchase of my new home and during the time up to completion keeping me updated with all stages of the purchase - thank you...
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Comment on agent fees
Not applicable for the purchase of the property.
Was this helpful? Yes
Nov 21,2017
Minithumbup
Kay Bowler
Rebecca Cooper
By: 'Angus Ryan'
Nov 21,2017
0 people found
this helpful
I have been a landlord with Pinewood for a long time and they have always been professional and provided an excellent full management service for my property in Chesterfield. The property inspections are very detailed and I would strongly recommend their services....
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Comment on agent fees
Very competitive
Was this helpful? Yes
Nov 21,2017
Minithumbup
Kay Bowler
By: 'Carl K'
Nov 21,2017
0 people found
this helpful
I have dealt with Pinewoods as both a tenant and Landlord. It was their checks and dealings with me as a tenant that persuaded me to use their services when i decided to let my property after moving abroad. They keep me informed and up to date. I use their guaranteed rent scheme for extra peace of mind....
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Comment on agent fees
I find the fees for the Guarenteed Rent scheme right for the service. Although less than you get from non guarenteed, if you have have a tenant that moves out every 6 months, you actually receive more net income.
Was this helpful? Yes
Nov 21,2017
Minithumbup
Rebecca Cooper
Hayley Coope
By: 'Andrew'
Nov 21,2017
0 people found
this helpful
We have used sell and save on numerous occasions and they have saved us thousands. Two properties sold in less than a week! The staff especially Rebecca and Hayley are great very friendly, helpful and clearly know their stuff. Every part of the process from start to issuing confirmation of the sale was dealt with so quickly. Thanks guys...
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Comment on agent fees
Brilliant less than any commission agent
Was this helpful? Yes

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Agent Fees

LANDLORD FEES
Deposit Registration Fee (included in fully managed only): Β£60.00(inc VAT)
β€’ Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme
β€’ Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Additional property visits: Β£30.00 per hour(inc VAT)(minimum 1 hour)
β€’ To attend for specific requests such as neighbour disputes; more visits are required to monitor the tenancy; or any maintenance-linked visit

Submission of non-resident landlords receipts to HMRC Β£30.00(inc VAT) quarterly
β€’ To remit and balance the financial return to HMRC quarterly – and respond to any specific query relating to the return from the landlord or HMRC

Arrangement Fee for works: FREE OF CHARGE (managed properties)
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Arrangement fee for refurbishments over Β£1000.00 5% of net cost
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Obtaining more than two contractors quotes Β£24.00 (inc VAT) per quote

Rent Review Fee Β£12.00(inc VAT)
β€’ Review rent in accordance with current prevailing market condition and advise the landlord
β€’ Negotiate with tenant
β€’ Direct tenant to make payment change as appropriate
β€’ Update the tenancy agreement
β€’ Serve Section 13 Notice if tenancy is on a rolling monthly basis

Renewal Fee (landlords share) Β£54.00(inc VAT)
β€’ Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Re-Let Fee Β£66.00(inc VAT) Payable on each new let.

Checkout Fee - Included on Fully Managed (landlords share) Β£54.00(inc VAT) for the first hour then Β£30.00(inc VAT) per hour after
β€’ Agree with tenant check out date and time appointment
β€’ Instruct inventory provider to attend
β€’ Negotiate with landlord and tenant any disbursement of the security deposit
β€’ Return deposit as agreed with landlord and tenant to relevant parties
β€’ Remit any disputed amount to Scheme for final adjudication
β€’ Unprotect security deposit
β€’ Instruct contractors; obtain quotes; organise repairs /replacement/cost of any broken or missing items

Court Attendance Β£72.00 (inc VAT) per hour

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
TENANT FEES
BEFORE YOU MOVE IN:
Set up fee (tenant’s share) Β£114.00 (inc VAT) per tenant
Referencing up to two tenants (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement

Guarantor Fee Β£66.00 (inc VAT) per guarantor (if required)
Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Permitted Occupier Fee Β£30.00 (inc VAT) per permitted occupier
Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of documentary guidance and assistance during the tenancy

Accompanied Check-in Fee FREE OF CHARGE
Preparing an Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services

Pet Deposit Returnable additional Security Deposit of Β£100.00
To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of the tenancy

DURING YOUR TENANCY:
Amendment Fee Β£30.00 (inc VAT)
Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share) Β£30.00(inc VAT)
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

ENDING YOUR TENANCY:
Check out Fee (tenant’s share) FREE OF CHARGE
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee Β£20.00(inc VAT) per reference request
Collating information and preparing a reference for a future landlord or letting agent

OTHER FEES AND CHARGES:
Lost Security Items Β£12.00 (inc VAT) plus item cost
Obtaining necessary permissions, sourcing providers and travel costs

Out of Hours Services Β£20.00 per hour (inc VAT) plus any actual costs incurred
Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the hourly rate

Late Rent Charge Β£18.00 (inc VAT) Payable when the rent falls seven days late

Failure to Pay The Last Month Rent Β£40.00 (inc VAT)

Unpaid Rent / Returned Payments Interest at 8% above Bank of England Base Rate from date due

Professional Cleaning (if required) Β£20.00 (in VAT) per hour which will be deducted from the Security Deposit
Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
Last updated at 12:04 PM 04/07/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:04 PM 04/07/2017 by allAgents

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