PG Estates
4.5/5, 103 reviews
90% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
76% lettings fee satisfaction
We are a lettings and management only business focusing on the Islington, City and east London markets. We have been in business since 1986 and have an established track record of providing high quality service to both our landlords and tenants alike. We are registered with the DPS and mydeposit schemes ... show more We are a lettings and management only business focusing on the Islington, City and east London markets. We have been in business since 1986 and have an established track record of providing high quality service to both our landlords and tenants alike. We are registered with the DPS and mydeposit schemes and are also ARLA accredited.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £442,000 £442,000
Lettings 100% 76% £690 £2,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
65 0 23 10 1 0 1 0 3 0
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA DPS SAGEagent My deposits scheme
Latest Properties

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“PG Estates dealt with our tenancy poorly from......”

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Oct 12,2020
Minithumbdown
By: 'Sophie'
Oct 12,2020
0 people found
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PG Estates dealt with our tenancy poorly from start to finish. They one of the most incompetent lettings companies I've had. You have to contact them at least three times to get a reply, and then chase daily for your issue to be resolved. Our ...
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“I've seen many positive reviews of PG Estates......”

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Oct 01,2020
Minithumbdown
By: 'Lucy'
Oct 01,2020
0 people found
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I've seen many positive reviews of PG Estates and I'm shocked to say the least. When we first started with them, and throughout the two years we were with them, they had 2 stars on Google and now that seems to have jumped to 4... Yet my ...
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“I'm extremely surprised to see so many positi......”

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Jan 13,2020
Minithumbdown
By: 'Lauren'
Jan 13,2020
0 people found
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I'm extremely surprised to see so many positive reviews of PG Estates. I have been renting from them for quite some time and have had an extremely negative experience, from property management to simply getting a call back or a reply to an email. They ...
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“For 13 years, PG estates let, managed, projec......”

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Jan 06,2020
Minithumbup
By: 'Anna'
Jan 06,2020
0 people found
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For 13 years, PG estates let, managed, project-managed a refurbishment of my property, and recently acted as agent in the successful sale of the flat. During that time, and across all services, the entire team were consistently professional, efficient, friendly and supportive....
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“PG Estates have been my agent for letting my ......”

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Sep 11,2019
Minithumbup
By: 'gill'
Sep 11,2019
0 people found
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PG Estates have been my agent for letting my flat for the last 20 years and in all that time I have found them faultless. I could not have better agents. Every matter no matter how large or small is dealt with super efficiently. All the ...
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“Thank you very much for all your help in sett......”

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Sep 10,2019
Minithumbup
By: 'Seereene'
Sep 10,2019
0 people found
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Thank you very much for all your help in settling my rent. Nancy handled this very well and quickly for me. Will use again....
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“PG estates is a serious and trustworthy agenc......”

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Sep 08,2019
Minithumbup
By: 'Beatrice'
Sep 08,2019
0 people found
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PG estates is a serious and trustworthy agency. The team of Upper Street Angel is very nice and helpful. Never had a single problem with them. I would recommend it for renting in central London....
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“Thank you to PG and Cgontay for continued sup......”

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Sep 05,2019
Minithumbup
By: 'Laurynas'
Sep 05,2019
0 people found
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Thank you to PG and Chontay for continued support and assistance and to the end and even after we left Chontay was informative and helpful....
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“PG Estates are managing our apartment for mor......”

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Sep 04,2019
Minithumbup
By: 'Roland'
Sep 04,2019
0 people found
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PG Estates are managing our apartment for more than 15 years. We get thoughtful reports, immediate action, when needed and good advice. Roland S....
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“I'm very happy with this company...”

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Aug 30,2019
Minithumbup
By: 'Nina'
Aug 30,2019
0 people found
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I'm very happy with this company they are very professional and have been managing my properties for 9 months. N. Sharma...
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“Pg/Shontay was helpful for my whole tenancy a......”

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Aug 27,2019
Minithumbup
By: 'Amber'
Aug 27,2019
0 people found
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Pg/Shontay was helpful for my whole tenancy and so efficient at returning my deposit to me and my flat mates. Would recommend....
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“Good personal approach to renting and managin......”

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Aug 23,2019
Minithumbup
By: 'Wayne'
Aug 23,2019
0 people found
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Good personal approach to renting and managing a property. Been with them for over 5 years and have always been happy with their approach, professionalism and promptness....
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“A very good, friendly, reliable, professional......”

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Aug 20,2019
Minithumbup
By: 'Peter'
Aug 20,2019
0 people found
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A very good, friendly, reliable, professional letting Agency. They take care of your property and you don`t really need to think about it! I would absolutely recommend them....
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“Awful experience with PG Estates. Completely inefficient and rude, never ......”

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Aug 16,2019
Minithumbdown
By: 'Charlotte'
Aug 16,2019
0 people found
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Awful experience with PG Estates. Completely inefficient and rude, never taking calls or responding to emails. Lack of attention to detail and made the process of moving out a complete nightmare Very poor experience with PG as a result- I would never recommend anyone to ...
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“Excellent agency. Very efficient, especially ......”

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Aug 15,2019
Minithumbup
By: 'Bill'
Aug 15,2019
0 people found
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Excellent agency. Very efficient, especially the accounts side. The advertising of the property and the selection of tenants runs smoothly....
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“Worst. Estate Agents. Ever. If you are a tena......”

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Jul 18,2019
Minithumbdown
By: 'C'
Jul 18,2019
1 people found
this helpful
Worst. Estate Agents. Ever. If you are a tenant, do whatever you can to avoid this estate agents. They do not follow legal procedure regarding deposits and prescribed information was sent outside of the legal deadline, they have terrible customer service, and will do everything ...
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“Thanks Jasmine...”

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May 14,2019
Minithumbup
By: 'Laura'
May 14,2019
0 people found
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I wanna thank Jasmine Roth for all her help. She was totally amazing and very helpful. I 100% recommend to get in her hands if you are looking for a property or have any issues with your letting. Ones again thank you so much for all ...
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“44 Albion Yard...”

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Jan 15,2019
Minithumbup
By: 'Samuel'
Jan 15,2019
0 people found
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Both Ronan and Arnaldo were hugely efficient and helpful in our letting application and move during the Christmas period; all of our requests for cleaning and repairs were made, with prompt responses to our queries throughout....
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“Excellent service...”

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Jan 10,2019
Minithumbup
By: 'Lina'
Jan 10,2019
0 people found
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Arnaldo worked very hard to find good quality tenants. Flow of communication was very timely, he is highly engaged and very reliable. It was a pleasure to work with him and I would highly recommend to anyone....
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Comment on agent fees
Very well priced, I thought the service offering was excellent.
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“The worst agency I've ever dealt with! Emails are constantly ......”

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Feb 23,2018
Minithumbdown
By: 'Julie'
Feb 23,2018
4 people found
this helpful
The worst agency I've ever dealt with! Emails are constantly ignored, calls are not returned and most staff members are rude and unprofessional. Avoid at all costs if you're a tenant, they only care about landlords....
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“We have been with PG estates for well over 10 years ......”

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Nov 03,2017
Minithumbup
By: 'Birdy'
Nov 03,2017
0 people found
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We have been with PG estates for well over 10 years and have found their services to be extremely thorough and professional. We love abroad and have never had to worry about any aspect of our flat being let. Each member of staff that we have ...
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Comment on agent fees
Agents fees are entirely reasonable considering how much work they do.
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“Very happy with Ed's work on a sale of apartment. ......”

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Jun 07,2016
Minithumbup
By: 'Ilya'
Jun 07,2016
0 people found
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Very happy with Ed's work on a sale of apartment. He was instrumental to quick and successful turnaround of the transaction liaising between seller / buyers / solicitors and other parties involved to ensure shortest timeframe. Very high degree of integrity - would recommend using PG services ...
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“We have dealt with PG Estates and Mr.Gormly for ......”

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Mar 18,2016
Minithumbup
By: 'Albertus.Wierenga'
Mar 18,2016
0 people found
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We have dealt with PG Estates and Mr.Gormly for almost ten years. They have always dealt with the management and letting of our apartment efficiently,speedily and correctly.The contact with all their staff has been very pleasant.If you want a trustworthy letting ...
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Comment on agent fees
correct
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“I was advised by PG Estates and always found them ......”

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Mar 15,2016
Minithumbup
By: 'Jan'
Mar 15,2016
0 people found
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I was advised by PG Estates and always found them to be very professional and courteous in the way they operate. I wouldn't hesitate to recommend them to other people looking to rent in Islington...
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“Avoid this agent if you are a tenant. They take ......”

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Feb 29,2016
Minithumbdown
By: 'Chr'
Feb 29,2016
7 people found
this helpful
Avoid this agent if you are a tenant. They take a lot of time to fix issues, are unprofessional and lack honesty....
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What agent could do to change your mind?
When it is bad, it is always too expensive
Attached Filesnbsp;
Comment on agent fees
When it is bad, it is always too expensive
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“Vayia from PG Estate was very helpful and kind to ......”

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Apr 22,2015
Minithumbup
By: 'Blandine'
Apr 22,2015
0 people found
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Vayia from PG Estate was very helpful and kind to make out check in and check out as smooth as possible. PG also managed the viewing for next tenants with minimum disruption for us which was very much appreciated....
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“My experience renting a flat through PG States was great. ......”

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Apr 15,2015
Minithumbup
By: 'Ricardo'
Apr 15,2015
0 people found
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My experience renting a flat through PG States was great. I would like to thank Nital, Florence, Nancy and Ed for all the attention given and competency provided. Every single problem was quickly address with their support. I sincerely recommend the PG States for anyone ...
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“The House i was living for 3.5 years was being managed ......”

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Mar 17,2015
Minithumbup
By: 'Ioannis'
Mar 17,2015
0 people found
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The House i was living for 3.5 years was being managed by PG Estates. They are very responsive to our communications and try to resolve all the issues the soonest possible, most of them the same day as they have very capable Handyman who attends on ...
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“I've found the level of service from PG Estates nothing ......”

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Jul 15,2014
Minithumbdown
By: 'Newell'
Jul 15,2014
3 people found
this helpful
I've found the level of service from PG Estates nothing less than abhorrent. Emails are consistently not replied to and when they have tried to contact me and my flatmate they have neglected to include one of us on the email. This was the case ...
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“The people from the agency have always answered my questions ......”

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Jul 07,2014
Minithumbup
By: 'Ina'
Jul 07,2014
0 people found
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The people from the agency have always answered my questions on short notice and have treated the start and end of lease with due diligence. They have been precise and helpful. No problems whatsoever....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Handling Policy

Our complaints policy
We are committed to providing a high-quality lettings service. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details. We have nine weeks to consider your complaint. If we have not resolved it within this time you may complain to the Property Ombudsman.

What will happen next?

1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to the office manager, who will review your complaint and speak to any relevant member of staff who has dealt with you. She will do this within 15 days of sending you the acknowledgement letter and will send you a detailed written reply to your complaint, including her suggestions for resolving the matter.

3. At this stage, if you are still not satisfied, you should contact us again and we will arrange for Ed Gormley (the director of the company) to review the decision.

4. We will write to you within 15 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

5. If you are still not satisfied, you can then contact the:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
about your complaint. Normally, you will need to bring a complaint to the Property Ombudsman (www.tpos.co.uk.) within six months of receiving a final written response from us about your complaint (or you becoming aware of it). For further information, you should contact the Property Ombudsman on 01722 333 306 or at admin@tpos.co.uk
Last updated at 2:37 PM 15/03/2014 by ed gormley

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