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Peter Heron Estate Agents
4.3/5, 113 Reviews
90% Recommended
67% sales valuation accuracy
90% letting valuation accuracy
83% sales fee satisfaction
83% letting fee satisfaction
Peter Heron Residential Sales & Lettings specialise in sales and rentals within the City of Sunderland.
Our City Centre Branch is located in the heart of Sunderland's City Centre on Fawcett Street and covers all properties to either buy, sell or rent south side of the river within the areas such as Ashbroo
ke, Barnes, High Barnes, Tunstall and many more properties within the SR1, SR2, SR3, SR4 & SR7 areas.
Our Fulwell Branch is situated a 5 minute walk away from Sunderland's magnificent coastline and covers properties to either buy, sell or rent that are located north side of the river including the coastal suburbs of Cleadon, Roker & Whitburn and many more properties within the postcodes SR5 & SR6.
Feel free to pop in to either of our branches at any time, give us a call or alternatively get in touch via our social media channels; Facebook, Twitter, Google+, Instagram & Linkedin.
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Peter Heron Estate Agents
20 Fawcett Street,SR1 1RHCertified Customer Experience
Report Summary
Report generated on (12 August 2025 @ 04:40:25)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
 Byrons on 25th Mar 20225 Star Review I have never experienced such real quality service and support as we have from Peter Heron . Cant even single anyone out because at every level the staff are so professional and dedicated to providing customer service . Well done all at Peter Heron... Ashley you dont have a good team you have a great team .
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Phil on 24th Sep 20211 Star Review Poor service, gave misleading information to us during processing our house sale. Would not recommend and never use again. Poor attitude and poor customer service.
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Jesca on 12th Oct 20205 Star Review Helpful, efficient staff. Very courteous, good communication, always a pleasure to deal with. They have managed my rental property for several years and I remain very happy with their service.
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Patrick on 5th Jun 20205 Star Review Outstanding service
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John on 23rd Jan 20201 Star Review After informing Peter Herons for Four years that a boiler in our rented property HAD NOT been serviced, I collapsed and needed urgent hospital attention.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67.00% | 83% | £49,000 | £335,000 |
| Lettings | 90% | 83% | £395 | £895 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 25 | 1 | 26 | 4 | 31 | 1 | 12 | 2 | 3 | 8 |
Address
Peter Heron Estate Agents
20 Fawcett Street, Sunderland, Tyne and Wear
SR1 1RH
0191 510 3323
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 13:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Peter Heron Estate Agents Branches (View All 2)
I have never experienced such ...
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5 Star Review
By : 'Byrons'
Branch : Fulwell Branch, 15 Sea Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SR5
25 Mar 2022
People found this helpful0
I have never experienced such real quality service and support as we have from Peter Heron . Cant even single anyone out because at every level the staff are so professional and dedicated to providing customer service . Well done all at Peter Heron... Ashley you dont have a good team you have a ... Read Full Review
Comments (0)
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Byrons said about Peter Heron Estate Agents
Services : Sales( As a Vendor )Date: 25th Mar 2022
I have never experienced such real quality service and support as we have from Peter Heron . Cant even single anyone out because at every level the staff are so professional and dedicated to providing customer service . Well done all at Peter Heron... Ashley you dont have a good team you have a great team .
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Poor service, gave misleading ...
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1 Star Review
By : 'Phil'
Branch : City Centre Branch, 20 Fawcett Street
Services : Sales( As a Vendor )
Sold price : £188000
Would you recommend ? : No
Postcode : SR6
24 Sept 2021
People found this helpful3
Poor service, gave misleading information to us during processing our house sale. Would not recommend and never use again. Poor attitude and poor customer ... Read Full Review
Comments (1)Was this helpful?:
Phil said about Peter Heron Estate Agents
Services : Sales( As a Vendor )Date: 24th Sep 2021
Poor service, gave misleading information to us during processing our house sale. Would not recommend and never use again. Poor attitude and poor customer service.
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By : Sarah
28 Oct 2024Very unprofessional, pick and choose who view properties, claim they are speaking to the seller to get a viewing when they don't, lie they left a voicemail when no voicemail was left. Would advice...
Helpful, efficient ...
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5 Star Review
By : 'Jesca'
Branch : Fulwell Branch, 15 Sea Road
Services : Letting( As a Owner )
Rent PCM : £400
Would you recommend ? : Yes
Postcode : SR2
13 Oct 2020
People found this helpful0
Helpful, efficient staff. Very courteous, good communication, always a pleasure to deal with. They have managed my rental property for several years and I remain very happy with their ... Read Full Review
Comments (0)Was this helpful?:
Jesca de rijk said about Peter Heron Estate Agents
Services : Letting( As a Owner )Date: 12th Oct 2020
Helpful, efficient staff. Very courteous, good communication, always a pleasure to deal with. They have managed my rental property for several years and I remain very happy with their service.
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Outstanding serviceI can not ...
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5 Star Review
By : 'Patrick'
Branch : Fulwell Branch, 15 Sea Road
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : SR6
6 Jun 2020
People found this helpful0
Outstanding service I can not speak highly enough of this company and the service they provide as a letting agent. Very friendly, knowledgeable and efficient. Nothing is too much trouble for them. I will definitely be looking to use Peter Heron in all my future property ... Read Full Review
Comments (0)Outstanding service
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Patrick said about Peter Heron Estate Agents
Services : Letting( As a Tenant )Date: 5th Jun 2020
Outstanding service
I can not speak highly enough of this company and the service they provide as a letting agent. Very friendly, knowledgeable and efficient. Nothing is too much trouble for them. I will definitely be looking to use Peter Heron in all my future property transactions.
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I nearly Died through their ...
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1 Star Review
By : 'John'
Branch : City Centre Branch, 20 Fawcett Street
Services : Letting( As a Tenant )
Rent PCM : £590
Would you recommend ? : No
Postcode : SR4
23 Jan 2020
People found this helpful3
After informing Peter Herons for Four years that a boiler in our rented property HAD NOT been serviced, I collapsed and needed urgent hospital attention. Unable to work we used all our savings to pay the rent, until we fell behind with our rent to the total of £270, This was less than ... Read Full Review
Comments (0)After informing Peter Herons for Four years that a boiler in our rented property HAD NOT been serviced, I collapsed and needed urgent hospital attention.
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John Alan Clark said about Peter Heron Estate Agents
Services : Letting( As a Tenant )Date: 23rd Jan 2020
After informing Peter Herons for Four years that a boiler in our rented property HAD NOT been serviced, I collapsed and needed urgent hospital attention.
Unable to work we used all our savings to pay the rent, until we fell behind with our rent to the total of £270, This was less than two weeks rent.
Peter Heron then Flounced the law, Illegally issued an section 21 possession order to evict us and retain our deposit.
They failed in their duty of care
They ignore the Law and rulings by Queens Council. And even when I point out exactly where they go wrong. they ignore the facts, ignore the law and I can prove that through ignorance they will lie to you
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Excellent ServiceChloe was ...
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5 Star Review
By : 'David'
Branch : Fulwell Branch, 15 Sea Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SR6
18 Dec 2019
People found this helpful0
Excellent Service Chloe was very fast in getting back to me and helping me with my enquiries Definitely recommend using Peter Heron to ... Read Full Review
Comments (0)Excellent Service
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David Errington said about Peter Heron Estate Agents
Services : Letting( As a Tenant )Date: 18th Dec 2019
Excellent Service
Chloe was very fast in getting back to me and helping me with my enquiries
Definitely recommend using Peter Heron to anyone
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Lauren from fawcett street ...
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5 Star Review
By : 'Daren'
Branch : City Centre Branch, 20 Fawcett Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SR4
11 Oct 2019
People found this helpful1
Lauren from fawcett street branch helped me throughout sale of my property. Kept me informed helped me with concerns very professional from start to finish. A credit to peter heron. Thanks ... Read Full Review
Comments (0)Was this helpful?:
Daren Doneathy said about Peter Heron Estate Agents
Services : Sales( As a Vendor )Date: 10th Oct 2019
Lauren from fawcett street branch helped me throughout sale of my property. Kept me informed helped me with concerns very professional from start to finish. A credit to peter heron. Thanks again.
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Try getting your deposit ...
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1 Star Review
By : 'Colin'
Branch : City Centre Branch, 20 Fawcett Street
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : SR2
26 Sept 2019
People found this helpful1
Try getting your deposit back when a family emergency happens and you need to pull out, terrible attitude and ... Read Full Review
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Colin Philliskirk said about Peter Heron Estate Agents
Services : Letting( As a Prospective Landlord/Tenant )Date: 25th Sep 2019
Try getting your deposit back when a family emergency happens and you need to pull out, terrible attitude and service
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Don't use ...
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1 Star Review
By : 'Hamiltons'
Branch : Fulwell Branch, 15 Sea Road
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SR40
8 May 2019
People found this helpful2
On the day Peter Heron were supposed to come out and value our home they called to check they didn't have our estimate written down wrong as we'd be lucky to get £115000 for our house. The guy on the phone seemed like he didn't want to come out to value our home ... Read Full Review
Comments on Agent Fees
N\/A
Comments (0)On the day Peter Heron were supposed to come out and value our home they called to check they didn't have our estimate written down wrong as we'd be lucky to get £115000 for our house. The guy on the phone seemed like he didn't want to come out to value our home and basically cancelled the appointment at short notice using this as an excuse despite us explaining the increase in price from what we paid being due to a lot of work being done to the property. He claimed he'd be the first to apologise if we got more than £115 000 for our home despite not seeing it.
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Hamiltons said about Peter Heron Estate Agents
Services : Sales( Prospective Vendor/Buyer )Date: 7th May 2019
On the day Peter Heron were supposed to come out and value our home they called to check they didn't have our estimate written down wrong as we'd be lucky to get £115000 for our house. The guy on the phone seemed like he didn't want to come out to value our home and basically cancelled the appointment at short notice using this as an excuse despite us explaining the increase in price from what we paid being due to a lot of work being done to the property. He claimed he'd be the first to apologise if we got more than £115 000 for our home despite not seeing it.
We just completed our sale for £135 000.
So use them if you aren't bothered about an extra £20 000 I guess. We certainly never will and nor will our families who also own numerous rental properties in addition to their own homes. A very short cited business view for the sake of a valuation wasn't it? We're waiting on that apology
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Outstanding ...
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5 Star Review
By : 'Sam'
Branch : Fulwell Branch, 15 Sea Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SR3
6 Apr 2019
People found this helpful0
It's been just over a month since I moved into my new home. Lucy at Peter Heron was outstandingly helpful from start to finish - chasing solicitors and helping me through the process. 10/10 would ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Sam M said about Peter Heron Estate Agents
Services : Sales( As a Buyer )Date: 5th Apr 2019
It's been just over a month since I moved into my new home. Lucy at Peter Heron was outstandingly helpful from start to finish - chasing solicitors and helping me through the process. 10/10 would recommend.
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Stress Free and friendly ...
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5 Star Review
By : 'C'
Branch : City Centre Branch, 20 Fawcett Street
Services : Sales( As a Vendor )
Sold price : £124950
Would you recommend ? : Yes
Postcode : SR4
18 Oct 2018
People found this helpful1
I have my house for sale with Peter Heron and I am 100 %confident that they will do there very best to make this a stress free experience. I have had a few healrhbossuea and not always been available for.viewings and the team have been very supportive especially Lauren who keeps me updated and ... Read Full Review
Comments on Agent Fees
Excellent
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C Spurs said about Peter Heron Estate Agents
Services : Sales( As a Vendor )Date: 17th Oct 2018
I have my house for sale with Peter Heron and I am 100 %confident that they will do there very best to make this a stress free experience. I have had a few healrhbossuea and not always been available for.viewings and the team have been very supportive especially Lauren who keeps me updated and understands my needs .I highly recommend Peter Baron to anyone . Thank you all and special thanks to Lauren
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I have just completed my ...
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5 Star Review
By : 'Margaret'
Branch : Fulwell Branch, 15 Sea Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SR5
8 Nov 2017
People found this helpful0
I have just completed my house sale with Peter Heron. I was updated by Claire Murphy Sea Road branch on progress of the sale Claire was always polite professional and vey friendly. This is the second time I have used the services of Peter Heron and because of my experience wouldn't conceder ... Read Full Review
Comments on Agent Fees
Peter Heron not the cheapest but like every thing if you want the best you have to pay
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Margaret said about Peter Heron Estate Agents
Services : Sales( As a Vendor )Date: 8th Nov 2017
I have just completed my house sale with Peter Heron. I was updated by Claire Murphy Sea Road branch on progress of the sale Claire was always polite professional and vey friendly. This is the second time I have used the services of Peter Heron and because of my experience wouldn't conceder any other agent. All the staff are helpful. professional, friendly .
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My husband and i have moved ...
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5 Star Review
By : 'alison'
Branch : City Centre Branch, 20 Fawcett Street
Services : Sales( As a Vendor )
Sold price : £100
Would you recommend ? : Yes
Postcode : SR3
29 Aug 2017
People found this helpful2
My husband and i have moved homes about 5 times, we always use peter heron as they are so proffesional from start to finish nothing is to much trouble always very helpful, would highly recommed to any one wanting to buy or sell your ... Read Full Review
Comments on Agent Fees
Excellent
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alison cheal said about Peter Heron Estate Agents
Services : Sales( As a Vendor )Date: 28th Aug 2017
My husband and i have moved homes about 5 times, we always use peter heron as they are so proffesional from start to finish nothing is to much trouble always very helpful, would highly recommed to any one wanting to buy or sell your property.
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Over the last 4 years as a ...
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5 Star Review
By : 'Amy'
Branch : City Centre Branch, 20 Fawcett Street
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : Yes
Postcode : SR40
16 Aug 2017
People found this helpful2
Over the last 4 years as a tenant Victoria has been amazing if I ever had a query or concern she would always do everything she could to help me . I recently had to move from my home of 4 years into a new home with Peter Herron it was a very upsetting and stressful time for me and my son but ... Read Full Review
Comments on Agent Fees
Fees are reasonable
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Amy turner said about Peter Heron Estate Agents
Services : Letting( As a Tenant )Date: 15th Aug 2017
Over the last 4 years as a tenant Victoria has been amazing if I ever had a query or concern she would always do everything she could to help me . I recently had to move from my home of 4 years into a new home with Peter Herron it was a very upsetting and stressful time for me and my son but Victoria went above and beyond her role to help and support me . She is a credit to Peter Herron and I cannot thank her enough for everything over the last 4 years
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Great service and a really ...
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5 Star Review
By : 'Ger71'
Branch : City Centre Branch, 20 Fawcett Street
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SR1
26 Jun 2017
People found this helpful1
Great service and a really friendly team, was a bit cautious when first deciding to use a letting agent. I'm thinking about buying another buy to let and I will also be using Peter Heron to manage my ... Read Full Review
Comments on Agent Fees
Average
Comments (0)Was this helpful?:
Ger71 said about Peter Heron Estate Agents
Services : Letting( Property Management )Date: 25th Jun 2017
Great service and a really friendly team, was a bit cautious when first deciding to use a letting agent. I'm thinking about buying another buy to let and I will also be using Peter Heron to manage my property
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From viewing the property to ...
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5 Star Review
By : 'Daniandaimee'
Branch : City Centre Branch, 20 Fawcett Street
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : SR4
14 Jun 2017
People found this helpful1
From viewing the property to moving in Victoria made our experience very easy. She is friendly, helpful, and an asset to peter ... Read Full Review
Comments on Agent Fees
The agents fees are reasonable.
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Daniandaimee said about Peter Heron Estate Agents
Services : Letting( As a Tenant )Date: 13th Jun 2017
From viewing the property to moving in Victoria made our experience very easy. She is friendly, helpful, and an asset to peter heron.
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Victoria sim was extremely ...
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5 Star Review
By : 'Danielle'
Branch : City Centre Branch, 20 Fawcett Street
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : SR4
26 May 2017
People found this helpful2
Victoria sim was extremely helpful and made our move which was during a very stressful time of our lives much easier, she is friendly and personable and an asset to the ... Read Full Review
Comments on Agent Fees
Agents fees are slightly high but the service received was worth it.
Comments (1)Was this helpful?:
Danielle milner said about Peter Heron Estate Agents
Services : Letting( As a Tenant )Date: 25th May 2017
Victoria sim was extremely helpful and made our move which was during a very stressful time of our lives much easier, she is friendly and personable and an asset to the company.
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By : Victoria
26 May 2017Thank you so much Danielle, hope you and Aimee are happy in your new home -...
Let down again when dealing ...
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1 Star Review
By : 'Gazumped'
Branch : City Centre Branch, 20 Fawcett Street
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : SR3
17 May 2017
People found this helpful1
Let down again when dealing as a buyer through this agent . Its not really the Agents fault if a buyer accepts your offer and then finds someone who will pay more and ends up lying through there teeth. But when you get a blunt phone call and a blunt email to say they are going to " final ... Read Full Review
Comments on Agent Fees
average
Comments (0)Was this helpful?:
Gazumped AGAIN said about Peter Heron Estate Agents
Services : Sales( As a Buyer )Date: 16th May 2017
Let down again when dealing as a buyer through this agent . Its not really the Agents fault if a buyer accepts your offer and then finds someone who will pay more and ends up lying through there teeth. But when you get a blunt phone call and a blunt email to say they are going to " final bids" without any apology then its poor service . We sold our house recently via Michal Hodgson Estate Agent I 4 days and our buyer told me Peter Herons handling of viewings was terrible . Michael Hodgson is by far best Agent in Sunderland "by a country mile."
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Have received excellent ...
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5 Star Review
By : 'Kate'
Branch : Fulwell Branch, 15 Sea Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SR6
9 Mar 2017
People found this helpful0
Have received excellent service from Peter Heron, in particular, Victoria, at the Sea Road Branch. Have used them as a Landlord for the second time. Highly recommended. Kath ... Read Full Review
Comments on Agent Fees
Fair.
Comments (1)Have received excellent service from Peter Heron, in particular, Victoria, at the Sea Road Branch. Have used them as a Landlord for the second time. Highly recommended.
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Kate Coleman said about Peter Heron Estate Agents
Services : Letting( As a Owner )Date: 9th Mar 2017
Have received excellent service from Peter Heron, in particular, Victoria, at the Sea Road Branch. Have used them as a Landlord for the second time. Highly recommended.
Kath Palmer.
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By : victoria
28 Apr 2017Thanks for much for taking the time to leave the review Kath, it's been great sourcing your last couple of tenants - best of luck with everything!...
I 've never experience worst ...
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1 Star Review
By : 'Vasiliki'
Branch : Fulwell Branch, 15 Sea Road
Services : Mortgages
Sold price : £125
Would you recommend ? : No
Postcode : SR5
1 Mar 2017
People found this helpful2
I 've never experience worst costumer service in my life. They are absolutely embarrass this company. I spoke today with a girl in rental department and her manner was rubbish I complain after to her manager and I give my email to send me a proper form about my complaints with never came. They ... Read Full Review
Comments (1)Was this helpful?:
Vasiliki said about Peter Heron Estate Agents
Services : Mortgages( )Date: 1st Mar 2017
I 've never experience worst costumer service in my life. They are absolutely embarrass this company. I spoke today with a girl in rental department and her manner was rubbish I complain after to her manager and I give my email to send me a proper form about my complaints with never came. They just care how to get your money nothing else I was renting from them one whole year and now I bought a new house from the same office. They charge me even for the day which I left the key hahhah so sad and when I called today to find a solution I found out that they don't give a sit to help. So dissapointed never never again from Peter Herron honest believe me.
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By : Victoria
28 Apr 2017This is not a platform we use regularly so I am surprised to see your review, especially given the fact I emailed you the following the day we spoke on the phone; Hello Vasia, Thank you for your ...
1 - 20 of 113 items
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