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Mar 16,2017
Minithumbdown
By: 'Beach Lover'
Mar 16,2017
0 people found
this helpful
From day one they have been on the side of the landlord and have no interest in dealing with issues which have been ongoing since we moved in January 2017. They send emails confirming that repairs will take place but nothing materialises. They treat tenants very badly and need to respect that it is the tenant who is paying them the rent. However, the landlord is as much to blame as he does not want to repair/replace broken old white goods (15 years old at least!) and expects us to pay for rep...
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Comment on agent fees
Over the top for what you get. You pay for inventory which is done by one of the estate agents in the office who clearly has no training on how to complete inventories and then charge silly money for the priviledge. The inventory was basic and even the photos were incorrect in that they were taken on different days and not on the same day the report was done.
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Aug 26,2014
Minithumbdown
By: 'Disgruntled customer'
Aug 26,2014
2 people found
this helpful
Used them to let my property, despite regular letters stating visits to the property found it in clean condition, once tenants left I inspected the property and the tenants had repainted, hung wallpaper, left dog muck in carrier bags in the garden. Let the dog urinate in property. Then I tried to get the keys back from the agent what a palaver lettings wouldn't call sales and vice versa. I'm still waiting for keys. Agents also gave incorrect advice re letting property. Will not use again....
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What agent could do to change your mind?
Visited the property to inspect it, used a but if common sense when returning keys.
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Oct 01,2012
Minithumbdown
By: 'The Don'
Oct 01,2012
8 people found
this helpful
They were good at first, became very lazy with any maintenance requests and then became a nightmare when mo ing house, they told me one thing when I was signing something completely different, gave me advice that turned out to be incorrect and costed me a large amount of money , I had many friends tell me not to use them but because of being young they were the only estate agent that would take me as a prospective tenant, I now realise this was just to try and screw me over....
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What agent could do to change your mind?
Tell the truth, employ staff that know what they are doing and remember that it\'s the tenants that pay their wages
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