“I have never experienced such real quality se......”
5 Star Review
Mar 25,2022
By:
'Byrons'
Mar 25,2022
Branch: Sunderland, 15 Sea Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SR5
Branch: Sunderland, 15 Sea Road
Sales (as a Vendor)
Postcode: SR5
0
people found
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I have never experienced such real quality service and support as we have from Peter Heron . Cant even single anyone out because at every level the staff are so professional and dedicated to providing customer service . Well done all at Peter Heron... Ashley you dont ...
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“Poor service, gave misleading information to ......”
1 Star Review
Sep 24,2021
By:
'Phil'
Sep 24,2021
Branch: Sunderland, 20 Fawcett Street
Services: Sales (as a Vendor)
Sold price: £188000
Would you recommend?: No
Postcode: SR6
Branch: Sunderland, 20 Fawcett Street
Sales (as a Vendor)
Sold price: £188000
Postcode: SR6
1
people found
this helpful
Poor service, gave misleading information to us during processing our house sale. Would not recommend and never use again. Poor attitude and poor customer service....
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1
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“Helpful, efficient staff...”
5 Star Review
Oct 13,2020
By:
'Jesca'
Oct 13,2020
Branch: Sunderland, 15 Sea Road
Services: Lettings (as a Landlord)
Rent PCM: £400
Would you recommend?: Yes
Postcode: SR2
Branch: Sunderland, 15 Sea Road
Lettings (as a Landlord)
Rent PCM: £400
Postcode: SR2
0
people found
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Helpful, efficient staff. Very courteous, good communication, always a pleasure to deal with. They have managed my rental property for several years and I remain very happy with their service....
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“Outstanding serviceI can not speak highly en......”
5 Star Review
Jun 06,2020
By:
'Patrick'
Jun 06,2020
Branch: Sunderland, 15 Sea Road
Services: Lettings (as a Tenant)
Rent PCM: £895
Would you recommend?: Yes
Postcode: SR6
Branch: Sunderland, 15 Sea Road
Lettings (as a Tenant)
Rent PCM: £895
Postcode: SR6
0
people found
this helpful
Outstanding service
I can not speak highly enough of this company and the service they provide as a letting agent. Very friendly, knowledgeable and efficient. Nothing is too much trouble for them. I will definitely be looking to use Peter Heron in all my future ...
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“I nearly Died through their neglegt....”
1 Star Review
Jan 23,2020
By:
'John'
Jan 23,2020
Branch: Sunderland, 20 Fawcett Street
Services: Lettings (as a Tenant)
Rent PCM: £590
Would you recommend?: No
Postcode: SR4
Branch: Sunderland, 20 Fawcett Street
Lettings (as a Tenant)
Rent PCM: £590
Postcode: SR4
3
people found
this helpful
After informing Peter Herons for Four years that a boiler in our rented property HAD NOT been serviced, I collapsed and needed urgent hospital attention.
Unable to work we used all our savings to pay the rent, until we fell behind with our rent to ...
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3
people found
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“Excellent ServiceChloe was very fast in get......”
5 Star Review
Dec 18,2019
By:
'David'
Dec 18,2019
Branch: Sunderland, 15 Sea Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SR6
Branch: Sunderland, 15 Sea Road
Lettings (as a Tenant)
Postcode: SR6
0
people found
this helpful
Excellent Service
Chloe was very fast in getting back to me and helping me with my enquiries
Definitely recommend using Peter Heron to anyone...
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0
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“Lauren from fawcett street branch helped me t......”
5 Star Review
Oct 11,2019
By:
'Daren'
Oct 11,2019
Branch: Sunderland, 20 Fawcett Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SR4
Branch: Sunderland, 20 Fawcett Street
Sales (as a Vendor)
Postcode: SR4
1
people found
this helpful
Lauren from fawcett street branch helped me throughout sale of my property. Kept me informed helped me with concerns very professional from start to finish. A credit to peter heron. Thanks again....
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1
people found
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“Try getting your deposit back...”
1 Star Review
Sep 26,2019
By:
'Colin'
Sep 26,2019
Branch: Sunderland, 20 Fawcett Street
Services: Lettings (Prospective customer)
Rent PCM: £400
Would you recommend?: No
Postcode: SR2
Branch: Sunderland, 20 Fawcett Street
Lettings (Prospective customer)
Rent PCM: £400
Postcode: SR2
1
people found
this helpful
Try getting your deposit back when a family emergency happens and you need to pull out, terrible attitude and service...
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1
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1 Star Review
May 08,2019
By:
'Hamiltons'
May 08,2019
Branch: Sunderland, 15 Sea Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SR40
Branch: Sunderland, 15 Sea Road
Sales (Prospective customer)
Postcode: SR40
2
people found
this helpful
On the day Peter Heron were supposed to come out and value our home they called to check they didn't have our estimate written down wrong as we'd be lucky to get £115000 for our house. The guy on the phone seemed like he didn't want ...
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Comment on agent fees
N/A
2
people found
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Yes
5 Star Review
Apr 06,2019
By:
'Sam'
Apr 06,2019
Branch: Sunderland, 15 Sea Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SR3
Branch: Sunderland, 15 Sea Road
Sales (as a Buyer)
Postcode: SR3
0
people found
this helpful
It's been just over a month since I moved into my new home. Lucy at Peter Heron was outstandingly helpful from start to finish - chasing solicitors and helping me through the process. 10/10 would recommend....
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Comment on agent fees
Good
0
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“Stress Free and friendly staff...”
5 Star Review
Oct 18,2018
By:
'C'
Oct 18,2018
Branch: Sunderland, 20 Fawcett Street
Services: Sales (as a Vendor)
Sold price: £124950
Would you recommend?: Yes
Postcode: SR4
Branch: Sunderland, 20 Fawcett Street
Sales (as a Vendor)
Sold price: £124950
Postcode: SR4
1
people found
this helpful
I have my house for sale with Peter Heron and I am 100 %confident that they will do there very best to make this a stress free experience. I have had a few healrhbossuea and not always been available for.viewings and the team have been ...
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Comment on agent fees
Excellent
1
people found
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“I have just completed my house sale with Peter Heron. ......”
5 Star Review
Nov 08,2017
By:
'Margaret'
Nov 08,2017
Branch: Sunderland, 15 Sea Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SR5
Branch: Sunderland, 15 Sea Road
Sales (as a Vendor)
Postcode: SR5
0
people found
this helpful
I have just completed my house sale with Peter Heron. I was updated by Claire Murphy Sea Road branch on progress of the sale Claire was always polite professional and vey friendly. This is the second time I have used the services of Peter Heron ...
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Comment on agent fees
Peter Heron not the cheapest but like every thing if you want the best you have to pay
0
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“My husband and i have moved homes about 5 times, we ......”
5 Star Review
Aug 29,2017
By:
'alison'
Aug 29,2017
Branch: Sunderland, 20 Fawcett Street
Services: Sales (as a Vendor)
Sold price: £100
Would you recommend?: Yes
Postcode: SR3
Branch: Sunderland, 20 Fawcett Street
Sales (as a Vendor)
Sold price: £100
Postcode: SR3
2
people found
this helpful
My husband and i have moved homes about 5 times, we always use peter heron as they are so proffesional from start to finish nothing is to much trouble always very helpful, would highly recommed to any one wanting to buy or sell your property....
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Comment on agent fees
Excellent
2
people found
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“Over the last 4 years as a tenant Victoria has been ......”
5 Star Review
Aug 16,2017
By:
'Amy'
Aug 16,2017
Branch: Sunderland, 20 Fawcett Street
Services: Lettings (as a Tenant)
Rent PCM: £495
Would you recommend?: Yes
Postcode: SR40
Branch: Sunderland, 20 Fawcett Street
Lettings (as a Tenant)
Rent PCM: £495
Postcode: SR40
2
people found
this helpful
Over the last 4 years as a tenant Victoria has been amazing if I ever had a query or concern she would always do everything she could to help me . I recently had to move from my home of 4 years into a new home with Peter ...
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Comment on agent fees
Fees are reasonable
2
people found
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“Great service and a really friendly team, was a bit ......”
5 Star Review
Jun 26,2017
By:
'Ger71'
Jun 26,2017
Branch: Sunderland, 20 Fawcett Street
Services: Property Management
Would you recommend?: Yes
Postcode: SR1
Branch: Sunderland, 20 Fawcett Street
Property Management
Postcode: SR1
1
people found
this helpful
Great service and a really friendly team, was a bit cautious when first deciding to use a letting agent. I'm thinking about buying another buy to let and I will also be using Peter Heron to manage my property...
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Comment on agent fees
Average
1
people found
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Was this helpful?
Yes
“From viewing the property to moving in Victoria made our ......”
5 Star Review
Jun 14,2017
By:
'Daniandaimee'
Jun 14,2017
Branch: Sunderland, 20 Fawcett Street
Services: Lettings (as a Tenant)
Rent PCM: £525
Would you recommend?: Yes
Postcode: SR4
Branch: Sunderland, 20 Fawcett Street
Lettings (as a Tenant)
Rent PCM: £525
Postcode: SR4
1
people found
this helpful
From viewing the property to moving in Victoria made our experience very easy. She is friendly, helpful, and an asset to peter heron....
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Comment on agent fees
The agents fees are reasonable.
1
people found
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“Victoria sim was extremely helpful and made our move which ......”
5 Star Review
May 26,2017
By:
'Danielle'
May 26,2017
Branch: Sunderland, 20 Fawcett Street
Services: Lettings (as a Tenant)
Rent PCM: £525
Would you recommend?: Yes
Postcode: SR4
Branch: Sunderland, 20 Fawcett Street
Lettings (as a Tenant)
Rent PCM: £525
Postcode: SR4
2
people found
this helpful
Victoria sim was extremely helpful and made our move which was during a very stressful time of our lives much easier, she is friendly and personable and an asset to the company....
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Comment on agent fees
Agents fees are slightly high but the service received was worth it.
2
people found
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“Let down again when dealing as a buyer through this ......”
1 Star Review
May 17,2017
By:
'Gazumped'
May 17,2017
Branch: Sunderland, 20 Fawcett Street
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: SR3
Branch: Sunderland, 20 Fawcett Street
Sales (as a Buyer)
Postcode: SR3
1
people found
this helpful
Let down again when dealing as a buyer through this agent . Its not really the Agents fault if a buyer accepts your offer and then finds someone who will pay more and ends up lying through there teeth. But when you get a blunt phone ...
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Comment on agent fees
average
1
people found
this helpful
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“Have received excellent service from Peter Heron, in particular, Victoria, ......”
5 Star Review
Mar 09,2017
By:
'Kate'
Mar 09,2017
Branch: Sunderland, 15 Sea Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SR6
Branch: Sunderland, 15 Sea Road
Lettings (as a Landlord)
Postcode: SR6
0
people found
this helpful
Have received excellent service from Peter Heron, in particular, Victoria, at the Sea Road Branch. Have used them as a Landlord for the second time. Highly recommended.
Kath Palmer....
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Comment on agent fees
Fair.
0
people found
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“Once again an excellent, professional, genuine and honest service from ......”
5 Star Review
Mar 01,2017
By:
'Heather'
Mar 01,2017
Branch: Sunderland, 20 Fawcett Street
Services: Lettings (as a Landlord)
Rent PCM: £450
Would you recommend?: Yes
Postcode: SR4
Branch: Sunderland, 20 Fawcett Street
Lettings (as a Landlord)
Rent PCM: £450
Postcode: SR4
2
people found
this helpful
Once again an excellent, professional, genuine and honest service from Victoria. I was updated regularly on prospective tenants for a property rental by Victoria and she always provided trustworthy, helpful and comprehensive advice. Always very approachable and well organised. Thank you for the professional, courteous ...
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Comment on agent fees
Good price paid for the services Peter Heron have provided in sourcing a tenant.
2
people found
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“I 've never experience worst costumer service in my life. ......”
1 Star Review
Mar 01,2017
By:
'Vasiliki'
Mar 01,2017
Branch: Sunderland, 15 Sea Road
Services: They arranged our mortgage
Sold price: £125
Would you recommend?: No
Postcode: SR5
Branch: Sunderland, 15 Sea Road
They arranged our mortgage
Sold price: £125
Postcode: SR5
1
people found
this helpful
I 've never experience worst costumer service in my life. They are absolutely embarrass this company. I spoke today with a girl in rental department and her manner was rubbish I complain after to her manager and I give my email to send me a ...
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1
people found
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“Wanted to book a viewing and did so with just ......”
1 Star Review
Feb 27,2017
By:
'Anon'
Feb 27,2017
Branch: Sunderland, 20 Fawcett Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: SR4
Branch: Sunderland, 20 Fawcett Street
Lettings (Prospective customer)
Postcode: SR4
2
people found
this helpful
Wanted to book a viewing and did so with just under a 2 week wait. Got a phone call a few days before saying about some sort of clash in times but the woman on the phone said she'll try and sort it and if she ...
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2
people found
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“Lynsey and all at Peter Heron's were a really big ......”
5 Star Review
Jan 17,2017
By:
'Janet'
Jan 17,2017
Branch: Sunderland, 15 Sea Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SR6
Branch: Sunderland, 15 Sea Road
Sales (as a Vendor)
Postcode: SR6
1
people found
this helpful
Lynsey and all at Peter Heron's were a really big help. The house was sold ever so well even and though I live in Siena in Italy I was able to keep right up to date will the sale. Lynsey responded so quickly and clearly ...
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1
people found
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“Extremely unhappy with Peter Heron! I advice everyone to be ......”
1 Star Review
Jun 08,2016
By:
'Kokeva'
Jun 08,2016
Branch: Sunderland, 20 Fawcett Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NR5
Branch: Sunderland, 20 Fawcett Street
Lettings (as a Tenant)
Postcode: NR5
2
people found
this helpful
Extremely unhappy with Peter Heron! I advice everyone to be careful with this company! Unprofessional and fake promises made all the time.
I recieved a letter with the date they were going to attempt the property I live in. I cancelled important work, so I ...
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What agent could do to change your mind?
Bad
Attached Filesnbsp;
Comment on agent fees
Bad
2
people found
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“Having made initial enquires about the property with a different ......”
5 Star Review
Mar 04,2016
By:
'Wayne'
Mar 04,2016
Branch: Sunderland, 20 Fawcett Street
Services: Lettings (as a Tenant)
Rent PCM: £425
Would you recommend?: Yes
Postcode: SR2
Branch: Sunderland, 20 Fawcett Street
Lettings (as a Tenant)
Rent PCM: £425
Postcode: SR2
2
people found
this helpful
Having made initial enquires about the property with a different letting agent I was disheartened at the cost of the admin fee they were charging so decided not to proceed. It was after this I contacted Peter Heron, and spoke with Victoria. In the first ...
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Comment on agent fees
Extremely good. Cheapest around
2
people found
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“Lynsey McConnell in the Sea Road branch has been absolutely ......”
5 Star Review
Dec 03,2015
By:
'Mr'
Dec 03,2015
Branch: Sunderland, 15 Sea Road
Services: Sales (as a Vendor)
Sold price: £82000
Would you recommend?: Yes
Postcode: SR5
Branch: Sunderland, 15 Sea Road
Sales (as a Vendor)
Sold price: £82000
Postcode: SR5
0
people found
this helpful
Lynsey McConnell in the Sea Road branch has been absolutely fantastic from start to finish. Lynsey kept me updated throughout the process and nothing was too much trouble.
Lynsey was curtious and polite at all times and is an asset to the company....
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Comment on agent fees
The agents price was very fair compared to the competitors
0
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“From the first moment we stepped foot into Peter Herons, ......”
5 Star Review
Sep 18,2015
By:
'Mark'
Sep 18,2015
Branch: Sunderland, 20 Fawcett Street
Services: Lettings (as a Tenant)
Rent PCM: £475
Would you recommend?: Yes
Postcode: SR4
Branch: Sunderland, 20 Fawcett Street
Lettings (as a Tenant)
Rent PCM: £475
Postcode: SR4
4
people found
this helpful
From the first moment we stepped foot into Peter Herons, Victoria made us seem so welcome. Nothing was too much trouble at all. Honest and genuine help and advice. Getting a reference was not entirely straightforward either but again she was there to offer help ...
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4
people found
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“Trying to buy a house for sale via Peter Heron ......”
1 Star Review
Jul 03,2015
By:
'aliton'
Jul 03,2015
Branch: Sunderland, 15 Sea Road
Services: Sales (as a Buyer)
Sold price: £135000
Would you recommend?: No
Postcode: SR6
Branch: Sunderland, 15 Sea Road
Sales (as a Buyer)
Sold price: £135000
Postcode: SR6
5
people found
this helpful
Trying to buy a house for sale via Peter Heron has been a nightmare. They must be the worst estate agent in the UK . Totally unreliable in terms of returning calls and updating the buyer. If I was ever to sell a house Peter Heron ...
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5
people found
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“Michaela was fantastic on all levels! Arranging viewings and always ......”
5 Star Review
May 27,2015
By:
'Kate'
May 27,2015
Branch: Sunderland, 20 Fawcett Street
Services: Sales (as a Vendor)
Sold price: £123950
Would you recommend?: Yes
Postcode: DH4
Branch: Sunderland, 20 Fawcett Street
Sales (as a Vendor)
Sold price: £123950
Postcode: DH4
1
people found
this helpful
Michaela was fantastic on all levels! Arranging viewings and always on hand to help and support. In the final days of the sale michaela was crucial between me and the buyer as solicitors were not passing accurate information over. I can not thank her enough! ...
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Comment on agent fees
I just feel the selling fees are rather high. Other companies do offer lower prices and although I am very happy with the service I may be tempted to go for a cheaper option next time. If your prices were more competitive it may help as if I had know the cheaper prices before I would of gone with another company.
1
people found
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“Victoria talked me through the whole process, from referencing, to ......”
5 Star Review
Mar 18,2015
By:
'John'
Mar 18,2015
Branch: Sunderland, 20 Fawcett Street
Services: Lettings (as a Tenant)
Rent PCM: £400
Would you recommend?: Yes
Postcode: SR4
Branch: Sunderland, 20 Fawcett Street
Lettings (as a Tenant)
Rent PCM: £400
Postcode: SR4
4
people found
this helpful
Victoria talked me through the whole process, from referencing, to moving in.
She kept me updated at every point and was well informed.
Her attitude was exemplary and made me feel comfortable that I was choosing the right property and the right agent....
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4
people found
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