Peter Heron Estate Agents
4.3/5, 113 reviews
86% recommended
67% sales valuation accuracy
75% sales fee satisfaction
90% lettings valuation accuracy
90% lettings fee satisfaction



Property Features

Peter Heron Residential Sales & Lettings specialise in sales and rentals within the City of Sunderland. Our City Centre Branch is located in the heart of Sunderland's City Centre on Fawcett Street and covers all properties to either buy, sell or rent south side of the river within the areas such ... show more Peter Heron Residential Sales & Lettings specialise in sales and rentals within the City of Sunderland.

Our City Centre Branch is located in the heart of Sunderland's City Centre on Fawcett Street and covers all properties to either buy, sell or rent south side of the river within the areas such as Ashbrooke, Barnes, High Barnes, Tunstall and many more properties within the SR1, SR2, SR3, SR4 & SR7 areas.

Our Fulwell Branch is situated a 5 minute walk away from Sunderland's magnificent coastline and covers properties to either buy, sell or rent that are located north side of the river including the coastal suburbs of Cleadon, Roker & Whitburn and many more properties within the postcodes SR5 & SR6.

Feel free to pop in to either of our branches at any time, give us a call or alternatively get in touch via our social media channels; Facebook, Twitter, Google+, Instagram & Linkedin.

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2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 67% 75% £49,000 £335,000
Lettings 90% 90% £395 £895
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
25 1 26 4 31 1 12 2 3 8
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
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Latest Properties

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“I have never experienced such real quality se......”

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Mar 25,2022
Minithumbup
Ashley
By: 'Byrons'
Mar 25,2022
0 people found
this helpful
I have never experienced such real quality service and support as we have from Peter Heron . Cant even single anyone out because at every level the staff are so professional and dedicated to providing customer service . Well done all at Peter Heron... Ashley you dont ...
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“Poor service, gave misleading information to ......”

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Sep 24,2021
Minithumbdown
By: 'Phil'
Sep 24,2021
1 people found
this helpful
Poor service, gave misleading information to us during processing our house sale. Would not recommend and never use again. Poor attitude and poor customer service....
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“Helpful, efficient staff...”

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Oct 13,2020
Minithumbup
Peter
By: 'Jesca'
Oct 13,2020
0 people found
this helpful
Helpful, efficient staff. Very courteous, good communication, always a pleasure to deal with. They have managed my rental property for several years and I remain very happy with their service....
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“Outstanding serviceI can not speak highly en......”

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Jun 06,2020
Minithumbup
By: 'Patrick'
Jun 06,2020
0 people found
this helpful
Outstanding service I can not speak highly enough of this company and the service they provide as a letting agent. Very friendly, knowledgeable and efficient. Nothing is too much trouble for them. I will definitely be looking to use Peter Heron in all my future ...
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“I nearly Died through their neglegt....”

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Jan 23,2020
Minithumbdown
Sancha
By: 'John'
Jan 23,2020
3 people found
this helpful
After informing Peter Herons for Four years that a boiler in our rented property HAD NOT been serviced, I collapsed and needed urgent hospital attention. Unable to work we used all our savings to pay the rent, until we fell behind with our rent to ...
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“Excellent ServiceChloe was very fast in get......”

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Dec 18,2019
Minithumbup
Chloe
By: 'David'
Dec 18,2019
0 people found
this helpful
Excellent Service Chloe was very fast in getting back to me and helping me with my enquiries Definitely recommend using Peter Heron to anyone...
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“Lauren from fawcett street branch helped me t......”

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Oct 11,2019
Minithumbup
Lauren
By: 'Daren'
Oct 11,2019
1 people found
this helpful
Lauren from fawcett street branch helped me throughout sale of my property. Kept me informed helped me with concerns very professional from start to finish. A credit to peter heron. Thanks again....
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“Try getting your deposit back...”

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Sep 26,2019
Minithumbdown
By: 'Colin'
Sep 26,2019
1 people found
this helpful
Try getting your deposit back when a family emergency happens and you need to pull out, terrible attitude and service...
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“Don't use them...”

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May 08,2019
Minithumbdown
By: 'Hamiltons'
May 08,2019
2 people found
this helpful
On the day Peter Heron were supposed to come out and value our home they called to check they didn't have our estimate written down wrong as we'd be lucky to get £115000 for our house. The guy on the phone seemed like he didn't want ...
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Comment on agent fees
N/A
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“Outstanding Service...”

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Apr 06,2019
Minithumbup
Lucy
By: 'Sam'
Apr 06,2019
0 people found
this helpful
It's been just over a month since I moved into my new home. Lucy at Peter Heron was outstandingly helpful from start to finish - chasing solicitors and helping me through the process. 10/10 would recommend....
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Comment on agent fees
Good
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“Stress Free and friendly staff...”

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Oct 18,2018
Minithumbup
Lauren
By: 'C'
Oct 18,2018
1 people found
this helpful
I have my house for sale with Peter Heron and I am 100 %confident that they will do there very best to make this a stress free experience. I have had a few healrhbossuea and not always been available for.viewings and the team have been ...
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Comment on agent fees
Excellent
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“I have just completed my house sale with Peter Heron. ......”

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Nov 08,2017
Minithumbup
By: 'Margaret'
Nov 08,2017
0 people found
this helpful
I have just completed my house sale with Peter Heron. I was updated by Claire Murphy Sea Road branch on progress of the sale Claire was always polite professional and vey friendly. This is the second time I have used the services of Peter Heron ...
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Comment on agent fees
Peter Heron not the cheapest but like every thing if you want the best you have to pay
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“My husband and i have moved homes about 5 times, we ......”

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Aug 29,2017
Minithumbup
rebecca
By: 'alison'
Aug 29,2017
2 people found
this helpful
My husband and i have moved homes about 5 times, we always use peter heron as they are so proffesional from start to finish nothing is to much trouble always very helpful, would highly recommed to any one wanting to buy or sell your property....
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Comment on agent fees
Excellent
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“Over the last 4 years as a tenant Victoria has been ......”

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Aug 16,2017
Minithumbup
By: 'Amy'
Aug 16,2017
2 people found
this helpful
Over the last 4 years as a tenant Victoria has been amazing if I ever had a query or concern she would always do everything she could to help me . I recently had to move from my home of 4 years into a new home with Peter ...
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Comment on agent fees
Fees are reasonable
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“Great service and a really friendly team, was a bit ......”

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Jun 26,2017
Minithumbup
By: 'Ger71'
Jun 26,2017
1 people found
this helpful
Great service and a really friendly team, was a bit cautious when first deciding to use a letting agent. I'm thinking about buying another buy to let and I will also be using Peter Heron to manage my property...
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Comment on agent fees
Average
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“From viewing the property to moving in Victoria made our ......”

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Jun 14,2017
Minithumbup
By: 'Daniandaimee'
Jun 14,2017
1 people found
this helpful
From viewing the property to moving in Victoria made our experience very easy. She is friendly, helpful, and an asset to peter heron....
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Comment on agent fees
The agents fees are reasonable.
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“Victoria sim was extremely helpful and made our move which ......”

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May 26,2017
Minithumbup
By: 'Danielle'
May 26,2017
2 people found
this helpful
Victoria sim was extremely helpful and made our move which was during a very stressful time of our lives much easier, she is friendly and personable and an asset to the company....
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Comment on agent fees
Agents fees are slightly high but the service received was worth it.
Was this helpful? Yes
By: Victoria
May 26, 2017
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Thank you so much Danielle, hope you and Aimee are happy in your new home - Victoria ...

“Let down again when dealing as a buyer through this ......”

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May 17,2017
Minithumbdown
By: 'Gazumped'
May 17,2017
1 people found
this helpful
Let down again when dealing as a buyer through this agent . Its not really the Agents fault if a buyer accepts your offer and then finds someone who will pay more and ends up lying through there teeth. But when you get a blunt phone ...
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Comment on agent fees
average
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“Have received excellent service from Peter Heron, in particular, Victoria, ......”

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Mar 09,2017
Minithumbup
By: 'Kate'
Mar 09,2017
0 people found
this helpful
Have received excellent service from Peter Heron, in particular, Victoria, at the Sea Road Branch. Have used them as a Landlord for the second time. Highly recommended. Kath Palmer....
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Comment on agent fees
Fair.
Was this helpful? Yes
By: victoria
Apr 28, 2017
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Thanks for much for taking the time to leave the review Kath, it's been great sourcing your last couple of tenants - best of luck with everything! Victoria ...

“Once again an excellent, professional, genuine and honest service from ......”

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Mar 01,2017
Minithumbup
By: 'Heather'
Mar 01,2017
2 people found
this helpful
Once again an excellent, professional, genuine and honest service from Victoria. I was updated regularly on prospective tenants for a property rental by Victoria and she always provided trustworthy, helpful and comprehensive advice. Always very approachable and well organised. Thank you for the professional, courteous ...
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Comment on agent fees
Good price paid for the services Peter Heron have provided in sourcing a tenant.
Was this helpful? Yes
By: Victoria
May 26, 2017
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Thanks Heather - Always a pleasure dealing with you! ...

“I 've never experience worst costumer service in my life. ......”

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Mar 01,2017
Minithumbdown
By: 'Vasiliki'
Mar 01,2017
1 people found
this helpful
I 've never experience worst costumer service in my life. They are absolutely embarrass this company. I spoke today with a girl in rental department and her manner was rubbish I complain after to her manager and I give my email to send me a ...
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Was this helpful? Yes
By: Victoria
Apr 28, 2017
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This is not a platform we use regularly so I am surprised to see your review, especially given the fact I emailed you the following the day we spoke on the phone; Hello Vasia, Thank you for your email and the opportunity to address your concerns and hopefully mend your opinion of Peter Heron Residential Sales and Lettings. As I understand the events of today are as follows; You called in and spoke with myself relating to the bond negotiations you and your partner had with Lizi yester ...

“Wanted to book a viewing and did so with just ......”

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Feb 27,2017
Minithumbdown
By: 'Anon'
Feb 27,2017
2 people found
this helpful
Wanted to book a viewing and did so with just under a 2 week wait. Got a phone call a few days before saying about some sort of clash in times but the woman on the phone said she'll try and sort it and if she ...
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By: Victoria
Mar 01, 2017
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Hi there, I am so sorry to hear of your negative experience, I would love to be able to look into this for you and provide an official apology but without a name or any reference of the property I am struggling to source you. We offer viewings every weekday 9 - 5 and even Saturdays 9 - 12 so I do not know why you would have to wait 2 weeks unless this is a tenanted property, which has led to issues with viewings. We also let agree properties as soon as we receive an application, all of our prope ...

“Lynsey and all at Peter Heron's were a really big ......”

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Jan 17,2017
Minithumbup
By: 'Janet'
Jan 17,2017
1 people found
this helpful
Lynsey and all at Peter Heron's were a really big help. The house was sold ever so well even and though I live in Siena in Italy I was able to keep right up to date will the sale. Lynsey responded so quickly and clearly ...
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“Extremely unhappy with Peter Heron! I advice everyone to be ......”

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Jun 08,2016
Minithumbdown
By: 'Kokeva'
Jun 08,2016
2 people found
this helpful
Extremely unhappy with Peter Heron! I advice everyone to be careful with this company! Unprofessional and fake promises made all the time. I recieved a letter with the date they were going to attempt the property I live in. I cancelled important work, so I ...
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What agent could do to change your mind?
Bad
Attached Filesnbsp;
Comment on agent fees
Bad
Was this helpful? Yes
By: Victoria
Nov 08, 2016
View all comments (1)
Hello Kokeva, Apologies this feedback has only just been received, this website is not a platform we actively use. I have searched through our tenant database and can find no one by the name Kokeva. I can only assume you have the wrong agent, especially with the postcode NR5 - we are based in Sunderland not Norwich. I kindly request you remove this review as it is sets a bad example, as you can see by all other feedback we are a very well respected agent and if any appointments were to ge ...

“Having made initial enquires about the property with a different ......”

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Mar 04,2016
Minithumbup
By: 'Wayne'
Mar 04,2016
2 people found
this helpful
Having made initial enquires about the property with a different letting agent I was disheartened at the cost of the admin fee they were charging so decided not to proceed. It was after this I contacted Peter Heron, and spoke with Victoria. In the first ...
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Comment on agent fees
Extremely good. Cheapest around
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“Lynsey McConnell in the Sea Road branch has been absolutely ......”

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Dec 03,2015
Minithumbup
By: 'Mr'
Dec 03,2015
0 people found
this helpful
Lynsey McConnell in the Sea Road branch has been absolutely fantastic from start to finish. Lynsey kept me updated throughout the process and nothing was too much trouble. Lynsey was curtious and polite at all times and is an asset to the company....
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Comment on agent fees
The agents price was very fair compared to the competitors
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“From the first moment we stepped foot into Peter Herons, ......”

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Sep 18,2015
Minithumbup
By: 'Mark'
Sep 18,2015
4 people found
this helpful
From the first moment we stepped foot into Peter Herons, Victoria made us seem so welcome. Nothing was too much trouble at all. Honest and genuine help and advice. Getting a reference was not entirely straightforward either but again she was there to offer help ...
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“Trying to buy a house for sale via Peter Heron ......”

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Jul 03,2015
Minithumbdown
By: 'aliton'
Jul 03,2015
5 people found
this helpful
Trying to buy a house for sale via Peter Heron has been a nightmare. They must be the worst estate agent in the UK . Totally unreliable in terms of returning calls and updating the buyer. If I was ever to sell a house Peter Heron ...
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“Michaela was fantastic on all levels! Arranging viewings and always ......”

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May 27,2015
Minithumbup
Michaela
By: 'Kate'
May 27,2015
1 people found
this helpful
Michaela was fantastic on all levels! Arranging viewings and always on hand to help and support. In the final days of the sale michaela was crucial between me and the buyer as solicitors were not passing accurate information over. I can not thank her enough! ...
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Comment on agent fees
I just feel the selling fees are rather high. Other companies do offer lower prices and although I am very happy with the service I may be tempted to go for a cheaper option next time. If your prices were more competitive it may help as if I had know the cheaper prices before I would of gone with another company.
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“Victoria talked me through the whole process, from referencing, to ......”

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Mar 18,2015
Minithumbup
By: 'John'
Mar 18,2015
4 people found
this helpful
Victoria talked me through the whole process, from referencing, to moving in. She kept me updated at every point and was well informed. Her attitude was exemplary and made me feel comfortable that I was choosing the right property and the right agent....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:11 PM 24/02/2015 by Dean Fraser

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