Peter Heron Estate Agents
4.3/5, 111 reviews
86% recommended
70% sales valuation accuracy
79% sales fee satisfaction
90% lettings valuation accuracy
90% lettings fee satisfaction
Peter Heron Residential Sales & Lettings specialise in sales and rentals within the City of Sunderland. Our City Centre Branch is located in the heart of Sunderland's City Centre on Fawcett Street and covers all properties to either buy, sell or rent south side of the river within the areas such ... show more Peter Heron Residential Sales & Lettings specialise in sales and rentals within the City of Sunderland.

Our City Centre Branch is located in the heart of Sunderland's City Centre on Fawcett Street and covers all properties to either buy, sell or rent south side of the river within the areas such as Ashbrooke, Barnes, High Barnes, Tunstall and many more properties within the SR1, SR2, SR3, SR4 & SR7 areas.

Our Fulwell Branch is situated a 5 minute walk away from Sunderland's magnificent coastline and covers properties to either buy, sell or rent that are located north side of the river including the coastal suburbs of Cleadon, Roker & Whitburn and many more properties within the postcodes SR5 & SR6.

Feel free to pop in to either of our branches at any time, give us a call or alternatively get in touch via our social media channels; Facebook, Twitter, Google+, Instagram & Linkedin.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 70% 79% £49,000 £335,000
Lettings 90% 90% £395 £895
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
25 1 26 4 30 0 12 2 3 8
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS Move With Us
Latest Properties

No Properties

“Helpful, efficient staff...”

Share on :
Oct 13,2020
Minithumbup
By: 'Jesca'
Oct 13,2020
0 people found
this helpful
Helpful, efficient staff. Very courteous, good communication, always a pleasure to deal with. They have managed my rental property for several years and I remain very happy with their service....
read full review
Was this helpful? Yes

“Outstanding serviceI can not speak highly en......”

Share on :
Jun 06,2020
Minithumbup
By: 'Patrick'
Jun 06,2020
0 people found
this helpful
Outstanding service I can not speak highly enough of this company and the service they provide as a letting agent. Very friendly, knowledgeable and efficient. Nothing is too much trouble for them. I will definitely be looking to use Peter Heron in all my future ...
read full review
Was this helpful? Yes

“I nearly Died through their neglegt....”

Share on :
Jan 23,2020
Minithumbdown
By: 'John'
Jan 23,2020
1 people found
this helpful
After informing Peter Herons for Four years that a boiler in our rented property HAD NOT been serviced, I collapsed and needed urgent hospital attention. Unable to work we used all our savings to pay the rent, until we fell behind with our rent to ...
read full review
Was this helpful? Yes

“Excellent ServiceChloe was very fast in get......”

Share on :
Dec 18,2019
Minithumbup
By: 'David'
Dec 18,2019
0 people found
this helpful
Excellent Service Chloe was very fast in getting back to me and helping me with my enquiries Definitely recommend using Peter Heron to anyone...
read full review
Was this helpful? Yes

“Lauren from fawcett street branch helped me t......”

Share on :
Oct 11,2019
Minithumbup
By: 'Daren'
Oct 11,2019
1 people found
this helpful
Lauren from fawcett street branch helped me throughout sale of my property. Kept me informed helped me with concerns very professional from start to finish. A credit to peter heron. Thanks again....
read full review
Was this helpful? Yes

“Try getting your deposit back...”

Share on :
Sep 26,2019
Minithumbdown
By: 'Colin'
Sep 26,2019
0 people found
this helpful
Try getting your deposit back when a family emergency happens and you need to pull out, terrible attitude and service...
read full review
Was this helpful? Yes

“Don't use them...”

Share on :
May 08,2019
Minithumbdown
By: 'Hamiltons'
May 08,2019
0 people found
this helpful
On the day Peter Heron were supposed to come out and value our home they called to check they didn't have our estimate written down wrong as we'd be lucky to get £115000 for our house. The guy on the phone seemed like he didn't want ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Outstanding Service...”

Share on :
Apr 06,2019
Minithumbup
By: 'Sam'
Apr 06,2019
0 people found
this helpful
It's been just over a month since I moved into my new home. Lucy at Peter Heron was outstandingly helpful from start to finish - chasing solicitors and helping me through the process. 10/10 would recommend....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Stress Free and friendly staff...”

Share on :
Oct 18,2018
Minithumbup
By: 'C'
Oct 18,2018
1 people found
this helpful
I have my house for sale with Peter Heron and I am 100 %confident that they will do there very best to make this a stress free experience. I have had a few healrhbossuea and not always been available for.viewings and the team have been ...
read full review
Comment on agent fees
Excellent
Was this helpful? Yes

“I have just completed my house sale with Peter Heron. ......”

Share on :
Nov 08,2017
Minithumbup
By: 'Margaret'
Nov 08,2017
0 people found
this helpful
I have just completed my house sale with Peter Heron. I was updated by Claire Murphy Sea Road branch on progress of the sale Claire was always polite professional and vey friendly. This is the second time I have used the services of Peter Heron ...
read full review
Comment on agent fees
Peter Heron not the cheapest but like every thing if you want the best you have to pay
Was this helpful? Yes

“My husband and i have moved homes about 5 times, we ......”

Share on :
Aug 29,2017
Minithumbup
By: 'alison'
Aug 29,2017
2 people found
this helpful
My husband and i have moved homes about 5 times, we always use peter heron as they are so proffesional from start to finish nothing is to much trouble always very helpful, would highly recommed to any one wanting to buy or sell your property....
read full review
Comment on agent fees
Excellent
Was this helpful? Yes

“Over the last 4 years as a tenant Victoria has been ......”

Share on :
Aug 16,2017
Minithumbup
By: 'Amy'
Aug 16,2017
2 people found
this helpful
Over the last 4 years as a tenant Victoria has been amazing if I ever had a query or concern she would always do everything she could to help me . I recently had to move from my home of 4 years into a new home with Peter ...
read full review
Comment on agent fees
Fees are reasonable
Was this helpful? Yes

“Great service and a really friendly team, was a bit ......”

Share on :
Jun 26,2017
Minithumbup
By: 'Ger71'
Jun 26,2017
1 people found
this helpful
Great service and a really friendly team, was a bit cautious when first deciding to use a letting agent. I'm thinking about buying another buy to let and I will also be using Peter Heron to manage my property...
read full review
Comment on agent fees
Average
Was this helpful? Yes

“From viewing the property to moving in Victoria made our ......”

Share on :
Jun 14,2017
Minithumbup
By: 'Daniandaimee'
Jun 14,2017
1 people found
this helpful
From viewing the property to moving in Victoria made our experience very easy. She is friendly, helpful, and an asset to peter heron....
read full review
Comment on agent fees
The agents fees are reasonable.
Was this helpful? Yes

“Victoria sim was extremely helpful and made our move which ......”

Share on :
May 26,2017
Minithumbup
By: 'Danielle'
May 26,2017
2 people found
this helpful
Victoria sim was extremely helpful and made our move which was during a very stressful time of our lives much easier, she is friendly and personable and an asset to the company....
read full review
Comment on agent fees
Agents fees are slightly high but the service received was worth it.
Was this helpful? Yes
By: Victoria
May 26, 2017
View all comments (1)
Thank you so much Danielle, hope you and Aimee are happy in your new home - Victoria ...

“Let down again when dealing as a buyer through this ......”

Share on :
May 17,2017
Minithumbdown
By: 'Gazumped'
May 17,2017
0 people found
this helpful
Let down again when dealing as a buyer through this agent . Its not really the Agents fault if a buyer accepts your offer and then finds someone who will pay more and ends up lying through there teeth. But when you get a blunt phone ...
read full review
Comment on agent fees
average
Was this helpful? Yes

“Have received excellent service from Peter Heron, in particular, Victoria, ......”

Share on :
Mar 09,2017
Minithumbup
By: 'Kate'
Mar 09,2017
0 people found
this helpful
Have received excellent service from Peter Heron, in particular, Victoria, at the Sea Road Branch. Have used them as a Landlord for the second time. Highly recommended. Kath Palmer....
read full review
Comment on agent fees
Fair.
Was this helpful? Yes
By: victoria
Apr 28, 2017
View all comments (1)
Thanks for much for taking the time to leave the review Kath, it's been great sourcing your last couple of tenants - best of luck with everything! Victoria ...

“Once again an excellent, professional, genuine and honest service from ......”

Share on :
Mar 01,2017
Minithumbup
By: 'Heather'
Mar 01,2017
2 people found
this helpful
Once again an excellent, professional, genuine and honest service from Victoria. I was updated regularly on prospective tenants for a property rental by Victoria and she always provided trustworthy, helpful and comprehensive advice. Always very approachable and well organised. Thank you for the professional, courteous ...
read full review
Comment on agent fees
Good price paid for the services Peter Heron have provided in sourcing a tenant.
Was this helpful? Yes
By: Victoria
May 26, 2017
View all comments (1)
Thanks Heather - Always a pleasure dealing with you! ...

“I 've never experience worst costumer service in my life. ......”

Share on :
Mar 01,2017
Minithumbdown
By: 'Vasiliki'
Mar 01,2017
0 people found
this helpful
I 've never experience worst costumer service in my life. They are absolutely embarrass this company. I spoke today with a girl in rental department and her manner was rubbish I complain after to her manager and I give my email to send me a ...
read full review
Was this helpful? Yes
By: Victoria
Apr 28, 2017
View all comments (1)
This is not a platform we use regularly so I am surprised to see your review, especially given the fact I emailed you the following the day we spoke on the phone; Hello Vasia, Thank you for your email and the opportunity to address your concerns and hopefully mend your opinion of Peter Heron Residential Sales and Lettings. As I understand the events of today are as follows; You called in and spoke with myself relating to the bond negotiations you and your partner had with Lizi yester ...

“Wanted to book a viewing and did so with just ......”

Share on :
Feb 27,2017
Minithumbdown
By: 'Anon'
Feb 27,2017
1 people found
this helpful
Wanted to book a viewing and did so with just under a 2 week wait. Got a phone call a few days before saying about some sort of clash in times but the woman on the phone said she'll try and sort it and if she ...
read full review
Was this helpful? Yes
By: Victoria
Mar 01, 2017
View all comments (1)
Hi there, I am so sorry to hear of your negative experience, I would love to be able to look into this for you and provide an official apology but without a name or any reference of the property I am struggling to source you. We offer viewings every weekday 9 - 5 and even Saturdays 9 - 12 so I do not know why you would have to wait 2 weeks unless this is a tenanted property, which has led to issues with viewings. We also let agree properties as soon as we receive an application, all of our prope ...

“Lynsey and all at Peter Heron's were a really big ......”

Share on :
Jan 17,2017
Minithumbup
By: 'Janet'
Jan 17,2017
1 people found
this helpful
Lynsey and all at Peter Heron's were a really big help. The house was sold ever so well even and though I live in Siena in Italy I was able to keep right up to date will the sale. Lynsey responded so quickly and clearly ...
read full review
Was this helpful? Yes

“Extremely unhappy with Peter Heron! I advice everyone to be ......”

Share on :
Jun 08,2016
Minithumbdown
By: 'Kokeva'
Jun 08,2016
1 people found
this helpful
Extremely unhappy with Peter Heron! I advice everyone to be careful with this company! Unprofessional and fake promises made all the time. I recieved a letter with the date they were going to attempt the property I live in. I cancelled important work, so I ...
read full review
What agent could do to change your mind?
Bad
Attached Filesnbsp;
Comment on agent fees
Bad
Was this helpful? Yes
By: Victoria
Nov 08, 2016
View all comments (1)
Hello Kokeva, Apologies this feedback has only just been received, this website is not a platform we actively use. I have searched through our tenant database and can find no one by the name Kokeva. I can only assume you have the wrong agent, especially with the postcode NR5 - we are based in Sunderland not Norwich. I kindly request you remove this review as it is sets a bad example, as you can see by all other feedback we are a very well respected agent and if any appointments were to ge ...

“Having made initial enquires about the property with a different ......”

Share on :
Mar 04,2016
Minithumbup
By: 'Wayne'
Mar 04,2016
2 people found
this helpful
Having made initial enquires about the property with a different letting agent I was disheartened at the cost of the admin fee they were charging so decided not to proceed. It was after this I contacted Peter Heron, and spoke with Victoria. In the first ...
read full review
Comment on agent fees
Extremely good. Cheapest around
Was this helpful? Yes

“Lynsey McConnell in the Sea Road branch has been absolutely ......”

Share on :
Dec 03,2015
Minithumbup
By: 'Mr'
Dec 03,2015
0 people found
this helpful
Lynsey McConnell in the Sea Road branch has been absolutely fantastic from start to finish. Lynsey kept me updated throughout the process and nothing was too much trouble. Lynsey was curtious and polite at all times and is an asset to the company....
read full review
Comment on agent fees
The agents price was very fair compared to the competitors
Was this helpful? Yes

“From the first moment we stepped foot into Peter Herons, ......”

Share on :
Sep 18,2015
Minithumbup
By: 'Mark'
Sep 18,2015
4 people found
this helpful
From the first moment we stepped foot into Peter Herons, Victoria made us seem so welcome. Nothing was too much trouble at all. Honest and genuine help and advice. Getting a reference was not entirely straightforward either but again she was there to offer help ...
read full review
Was this helpful? Yes

“Trying to buy a house for sale via Peter Heron ......”

Share on :
Jul 03,2015
Minithumbdown
By: 'aliton'
Jul 03,2015
4 people found
this helpful
Trying to buy a house for sale via Peter Heron has been a nightmare. They must be the worst estate agent in the UK . Totally unreliable in terms of returning calls and updating the buyer. If I was ever to sell a house Peter Heron ...
read full review
Was this helpful? Yes

“Michaela was fantastic on all levels! Arranging viewings and always ......”

Share on :
May 27,2015
Minithumbup
By: 'Kate'
May 27,2015
1 people found
this helpful
Michaela was fantastic on all levels! Arranging viewings and always on hand to help and support. In the final days of the sale michaela was crucial between me and the buyer as solicitors were not passing accurate information over. I can not thank her enough! ...
read full review
Comment on agent fees
I just feel the selling fees are rather high. Other companies do offer lower prices and although I am very happy with the service I may be tempted to go for a cheaper option next time. If your prices were more competitive it may help as if I had know the cheaper prices before I would of gone with another company.
Was this helpful? Yes

“Victoria talked me through the whole process, from referencing, to ......”

Share on :
Mar 18,2015
Minithumbup
By: 'John'
Mar 18,2015
4 people found
this helpful
Victoria talked me through the whole process, from referencing, to moving in. She kept me updated at every point and was well informed. Her attitude was exemplary and made me feel comfortable that I was choosing the right property and the right agent....
read full review
Was this helpful? Yes

“My property was visited, photos taken and added to the ......”

Share on :
Jan 20,2015
Minithumbup
By: 'Ed'
Jan 20,2015
3 people found
this helpful
My property was visited, photos taken and added to the letting agent's website, within two days of my initial phone call. Their website is clearly set out and each stage of the letting procedure was communicated to me. The monthly rental fee was agreed and ...
read full review
Comment on agent fees
I received a 25% discount on Peter Heron's tenant finders fee, so I was more than pleased. The 10% monthly maintenance fee is pretty standard, I believe.
Was this helpful? Yes

“I found Victoria Simm to be very professional & helpful in ......”

Share on :
Nov 19,2014
Minithumbup
By: 'Claire'
Nov 19,2014
4 people found
this helpful
I found Victoria Simm to be very professional & helpful in her dealings with in trying to find a suitable tenant for my property. Victoria was able to answer all my questions and found her to be most efficient....
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:11 PM 24/02/2015 by Dean Fraser

Awards won by Peter Heron Estate Agents

Individual Branch Awards


As Seen On

Find the Best Agent to
Sell or Rent Your Home