• Becky Fenwick
    Becky Fenwick
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    rebecca boyd
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    Peter Heron
  • Lynsey McConnell
    Lynsey McConnell
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    rebbeca boyd
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    Amy Gladdish
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    Sarah Richardson
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    Victoria Simm
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    Kelly mahoney
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    Joanne Kennedy
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    Lesley Parry
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    Amy Gladish
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    Sancha Partington
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    Skipton North Yorkshire
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    Deborah
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    Michaela Wilkinson
Peter Heron Residential Sales & Lettings specialise in sales and rentals within the City of Sunderland.

Our City Centre Branch is located in the heart of Sunderland's City Centre on Fawcett St
Read full description...Peter Heron Residential Sales & Lettings specialise in sales and rentals within the City of Sunderland.

Our City Centre Branch is located in the heart of Sunderland's City Centre on Fawcett Street and covers all properties to either buy, sell or rent south side of the river within the areas such as Ashbrooke, Barnes, High Barnes, Tunstall and many more properties within the SR1, SR2, SR3, SR4 & SR7 areas.

Our Fulwell Branch is situated a 5 minute walk away from Sunderland's magnificent coastline and covers properties to either buy, sell or rent that are located north side of the river including the coastal suburbs of Cleadon, Roker & Whitburn and many more properties within the postcodes SR5 & SR6.

Feel free to pop in to either of our branches at any time, give us a call or alternatively get in touch via our social media channels; Facebook, Twitter, Google+, Instagram & Linkedin.
 
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Properties for sale
Properties for rent
Jun 08,2016
Minithumbdown
By:
Jun 08,2016
1 people found
this helpful
Extremely unhappy with Peter Heron! I advice everyone to be careful with this company! Unprofessional and fake promises made all the time. I recieved a letter with the date they were going to attempt the property I live in. I cancelled important work, so I can wait for them. I was in home all day. At 16:40pm, I gave them a call to check when they are coming, as I had an event at 17:30. I got told that my property will be visited no later than 17:00 pm the same day! That never happened... Of c...
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What agent could do to change your mind?
Bad
Comment on agent fees
Bad
Was this helpful? Yes
By: Victoria
Nov 08, 2016
View all comments (1)
Hello Kokeva, Apologies this feedback has only just been received, this website is not a platform we actively use. I have searched through our tenant database and can find no one by the name Kokeva. I can only assume you have the wrong agent, especially with the postcode NR5 - we are based in Sunderland not Norwich. I kindly request you remove this review as it is sets a bad example, as you can see by all other feedback we are a very well respected agent and if any appointments were to ge ....
Mar 04,2016
Minithumbup
By:
Mar 04,2016
1 people found
this helpful
Having made initial enquires about the property with a different letting agent I was disheartened at the cost of the admin fee they were charging so decided not to proceed. It was after this I contacted Peter Heron, and spoke with Victoria. In the first stages she was extremely helpful and gave me all the information I needed and arranged my viewing. From deciding I wanted to proceed with my application I cannot fault her professionalism at all. Approachable, informative and a pleasure to deal w...
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Comment on agent fees
Extremely good. Cheapest around
Was this helpful? Yes
Dec 03,2015
Minithumbup
By:
Dec 03,2015
0 people found
this helpful
Lynsey McConnell in the Sea Road branch has been absolutely fantastic from start to finish. Lynsey kept me updated throughout the process and nothing was too much trouble. Lynsey was curtious and polite at all times and is an asset to the company....
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Comment on agent fees
The agents price was very fair compared to the competitors
Was this helpful? Yes
Sep 18,2015
Minithumbup
By:
Sep 18,2015
3 people found
this helpful
From the first moment we stepped foot into Peter Herons, Victoria made us seem so welcome. Nothing was too much trouble at all. Honest and genuine help and advice. Getting a reference was not entirely straightforward either but again she was there to offer help and assistance and make things as stress free as possible. If only everyone was as helpful as this young lady then there would certainly be far less stress around moving home!...
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Jul 03,2015
Minithumbdown
By:
Jul 03,2015
3 people found
this helpful
Trying to buy a house for sale via Peter Heron has been a nightmare. They must be the worst estate agent in the UK . Totally unreliable in terms of returning calls and updating the buyer. If I was ever to sell a house Peter Heron would be the last Agent we would use. I complained about miss information from a member of staff who they sacked and then received a letter of apology from a director as they had not followed the code of conduct and misled us with information . despite that they still ...
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May 27,2015
Minithumbup
By:
May 27,2015
0 people found
this helpful
Michaela was fantastic on all levels! Arranging viewings and always on hand to help and support. In the final days of the sale michaela was crucial between me and the buyer as solicitors were not passing accurate information over. I can not thank her enough! He customer service skills are fantastic and she was always positive and helpful and quick to respond. Thanks again Michaela! :) Kate...
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Comment on agent fees
I just feel the selling fees are rather high. Other companies do offer lower prices and although I am very happy with the service I may be tempted to go for a cheaper option next time. If your prices were more competitive it may help as if I had know the cheaper prices before I would of gone with another company.
Was this helpful? Yes
Mar 18,2015
Minithumbup
By:
Mar 18,2015
3 people found
this helpful
Victoria talked me through the whole process, from referencing, to moving in. She kept me updated at every point and was well informed. Her attitude was exemplary and made me feel comfortable that I was choosing the right property and the right agent....
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Jan 20,2015
Minithumbup
By:
Jan 20,2015
2 people found
this helpful
My property was visited, photos taken and added to the letting agent's website, within two days of my initial phone call. Their website is clearly set out and each stage of the letting procedure was communicated to me. The monthly rental fee was agreed and a tenant was found on the very first viewing. During my contact with Victoria Simm at Peter Heron Lettings Department, I have found her to act with an urgency and integrity that I admire. I feel very confident that my property is in safe han...
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Comment on agent fees
I received a 25% discount on Peter Heron\'s tenant finders fee, so I was more than pleased. The 10% monthly maintenance fee is pretty standard, I believe.
Was this helpful? Yes
Nov 19,2014
Minithumbup
By:
Nov 19,2014
3 people found
this helpful
I found Victoria Simm to be very professional & helpful in her dealings with in trying to find a suitable tenant for my property. Victoria was able to answer all my questions and found her to be most efficient....
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Nov 11,2014
Minithumbup
By:
Nov 11,2014
3 people found
this helpful
I have dealt with Victoria since the start of my tenancy almost 2 years ago, the few issues We've had she has gone above and beyond to make sure it has been resolved in the quickest time possible with as little fuss as possible. I cannot fault her service at all and will make sure I continue to deal directly with her whenever necessary. She's an absolute credit to Peter Heron...
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Sep 26,2014
Minithumbup
By:
Sep 26,2014
4 people found
this helpful
I received an excellent service while using Peter Heron as a prospective tenant. Victoria was helpful, informative and made sure everything was taken care of. I now rent a lovely property and couldn't be happier. Would definitely use Peter Heron again....
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By: sancha partington
Sep 29, 2014
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Thank you for taking the time out to write this review. Really pleased you have settled into your lovely new home!....
Sep 11,2014
Minithumbup
By:
Sep 11,2014
4 people found
this helpful
We were looking for a larger home to rent and Victoria couldn't have been more helpful. She was prompt, professional yet friendly with all our communications, gave good advice and dealt with my questions quickly and efficiently! Couldn't have asked for a better member of staff. We are now happily living in our new home and we are very happy with the service from start to finish....
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Aug 14,2014
Minithumbup
By:
Aug 14,2014
1 people found
this helpful
Were helpful and efficient providing support and feedback on viewings and progress of purchase and sale of both properties. Also managed good links between solicitors. Helpful and patient members of staff....
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Aug 12,2014
Minithumbup
By:
Aug 12,2014
1 people found
this helpful
Very quickly found an interested buyer and dealt with accepting an offer extremely quickly.Sold 3 properties in chain so that exchanging contract took less time than a cash sale to buy an empty flat Delighted with Joanne's friendlyed approach and ability to keep me inform of the progress of the sale...
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Aug 05,2014
Minithumbup
By:
Aug 05,2014
3 people found
this helpful
I recently instructed the PH to do a Tenant find only service for my property. Initially I dealt with Deborah who I met to give me advice and take photographs of the property. Deborah was extremely helpful with landlord advice and had the details of the property online the same day. Also the advert board was up at the property within two days which was really helpful. Many thanks Deborah for a fast efficient service. I have since dealt with Victoria who is also extremely helpful. She is ve...
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Comment on agent fees
You pay for the service you receive.
Was this helpful? Yes
Aug 02,2014
Minithumbup
By:
Aug 02,2014
3 people found
this helpful
Victoria was very professional in the manner that she dealt with my rental property, nothing was to much trouble and I will definately deal with Peter Heron in the future....
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Was this helpful? Yes
Jul 25,2014
Minithumbup
By:
Jul 25,2014
1 people found
this helpful
I would just like to congratulate Amy on her excellent service. I have been a landlord for many years and normally find my own tenants. But I am glad to say Amy took all the pressure away from doing viewings and interviewing prospective tenants. She didn't just go with the first person that wanted the property, she whittled it down to the best possible candidate . Treating the property as if it were her own and doing a fantastic job.. Thanks Amy your a credit to your company...
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Jul 15,2014
Minithumbdown
By:
Jul 15,2014
0 people found
this helpful
I was disappointed in the fact that I wasn't kept updated as the referencing process was taking place, but I myself had to call to see how it was all coming along as it got closer the the deadline. I also think the fact that Peter Heron refuses to take payment by card but insist on cash is ridiclous these days. Victoria was very polite & corteous though. I would use this estate agent again but only if they had the house I desired, as they did this time....
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Comment on agent fees
I was very happy with the fee\'s charged.
Was this helpful? Yes
By: sancha partington
Jul 15, 2014
View all comments (1)
Hi Lee, Many thanks for taking the time to fill in a review of the service you received during your referencing process, I can see it took 4 working days to complete your referencing form start to finish, that is pretty fast! We do accept debit card, cash and credit card payments, however there is a surcharge for using credit cards so in some cases cash or debit card is more cost effective for the applicant. I am glad the service you received from Victoria was courteous and polite and wis....
Jul 10,2014
Minithumbup
By:
Jul 10,2014
2 people found
this helpful
I had the absolute pleasure of dealing with Victoria. From the first phone call to set up a viewing to the final goodbye. Victoria was polite and always courteous on the phone. When we finally met in person she was an even more of a delight. She answered all of our questions and put our minds at rest. Provided ourselves with her contact number which I used quite frequently and nothing was a bother. When it came to the contract she again went through everything with ourselves. Any questions were ...
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Was this helpful? Yes
By: sancha partington
Aug 14, 2014
View all comments (1)
Thank you for your lovely review, it's so nice when people take the time out of their busy lives to praise a member of our team. We certainly do appreciate what a great team of people we have here at Peter Heron. Thank you....
Jul 02,2014
Minithumbup
By:
Jul 02,2014
1 people found
this helpful
Joanne kept me fully up to date with progress if I rang and she was on another call or busy with another customer Joanne always phoned me back. It was useful for me having a named contact person so I was not having to explain myself over again...
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Was this helpful? Yes
Jun 19,2014
Minithumbup
By:
Jun 19,2014
2 people found
this helpful
It is important to give praise when praise is due and I am more than happy to recommend Peter Heron as a letting agency .The service to date has been excellent , my calls are answered quickly by pleasant and efficient members of staff and issues addressed without delay. Amy Gladdish has been my main point of contact and has dealt wonderfully with a number of problems relating to the tenancy of my property. As a landlord unfamiliar to the area Amy has been an invaluable support , her help and s...
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Was this helpful? Yes
Jun 16,2014
Minithumbup
By:
Jun 16,2014
0 people found
this helpful
Our property was on the market for some time until we contacted Peter Heron. We had more interest in the property in the first four week than over the previous year. We were very happy with the service received, kept informed at all stages and the staff were very friendly to talk to....
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Was this helpful? Yes
Jun 09,2014
Minithumbup
By:
Jun 09,2014
1 people found
this helpful
Amy has helped me with issues surrounding tennents, she has always been very helpful, always polite and curtious. Amy has always kept me informed of things going on with my property, she has always contacted me back as soon as possible, if she has been out of the office when i have called her....
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Was this helpful? Yes
By: Sancha Partington
Jun 10, 2014
View all comments (1)
Gillian I'm glad Amy is continuing to provide you with an excellent service thank you for taking the time to provide such positive feedback.....
Jun 06,2014
Minithumbup
By:
Jun 06,2014
7 people found
this helpful
Victoria Simm is a credit to your Company. I deal with many agents throughout the UK and she is by far the most accommodating. Nothing is too much trouble for her, she is very efficient and polite. Its a shame all employees are not like this! Thank You....
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Was this helpful? Yes
By: Sancha Partington
Jun 06, 2014
View all comments (1)
It's lovely to hear your comments and yes we agree Victoria is a credit to Peter Heron. We are very proud of all our great staff who strive each day to provide a superior service to our clients. Thanks for taking the time to write a review both Victoria and myself really appreciate it.....
Jun 06,2014
Minithumbup
By:
Jun 06,2014
2 people found
this helpful
Victoria has been extremely helpful and capable. I bought a property that had been a repossession, managed by a non-communicative agent, with sitting tenants who disappeared with the keys and left the place in need of cleaning & redecorating. I don't know the area at all and Peter Heron have been proactive, helpful and courteous since my first enquiry. Victoria has taken on and resolved every problem with efficiency and economy, kept me informed, and new tenants are about to move in. I...
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Was this helpful? Yes
By: Sancha Partington
Jun 06, 2014
View all comments (1)
Really pleased we were able to get this sorted and turned around for you. I know it took a lot of hard work & constant chasing by Victoria to get the information from the other agent! Thanks for taking the time to review the service.....
Jun 06,2014
Minithumbup
By:
Jun 06,2014
1 people found
this helpful
From start to finish even though I was not a client of Peter Heron their attention to detail and personal service was second to non. Calls and emails were always returned often out of hours and we were never kept in the dark. It made what was is normally a stressful time more bearable and i would not hesitate to use or recommend them in the future. Particular mention goes to Lesley Parry who was professional, courteous, knowledgeable and efficient. Thanks Also to Rebecca who was also extremely ...
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May 06,2014
Minithumbup
By:
May 06,2014
2 people found
this helpful
I have received excellent service from the staff at Peter Heron. The few problems I had with the property I rented were always dealt with promptly and in a friendly manner....
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Was this helpful? Yes
Apr 29,2014
Minithumbup
By:
Apr 29,2014
1 people found
this helpful
An extremely helpful agent who are always available. Helped me with any problems and tenant finding service very speedy meaning no voids....
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Apr 24,2014
Minithumbup
By:
Apr 24,2014
0 people found
this helpful
Second time we have used Peter Heron and the service was first class, Joanne kept us informed throughout the sale of our property and provided a very good overall service. I would not hesitate to use Peter Heron in the future if I relocate back to the Sunderland area. Thank you...
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Apr 23,2014
Minithumbup
By:
Apr 23,2014
0 people found
this helpful
I would just like to leave a comment about your member of Staff, Amy Gladdish. I have just become a Tenant for the first time recently so i went into this pretty much clueless. From the first enquiry i made about the property i am now renting, Amy has been a star all the way through the process, replying to every query i have had regardless of how small and pintless they may have seemed. She explained everything to me to make the move as easy and and stress free as possible. She even contact...
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Last updated at 12:11 PM 24/02/2015 by Dean Fraser

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City Centre Branch
20 Fawcett Street, City Centre, Sunderland SR1 1RH
(65)
Fulwell Branch
15 Sea Road, Fulwell, Sunderland SR6 9BS
(22)

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