Peter Alan

30 reviews 1.3 /5 rating
  • 32% valuation accuracy
  • 7% recommend
  • 21% fee satisfaction
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    Amy
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Jun 16,2017
Minithumbdown
By:
Jun 16,2017
2 people found
this helpful
Absolutely Terrible I have used this company to sell and have tried to make appointments for viewings, made offers and had no return calls for days. Left messages for viewings as they seem to spent half the day in meetings, probably sorting out all the bad press and cock ups everyday. I would never sell a house with Peter Alan again and will post notes through vendors doors in future, rather than waste my time communicating or should I say trying to communicate with them. I wouldn't even give...
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Comment on agent fees
Terrible from start to finish.
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By: Peter Alan
Jun 21, 2017
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Hi, we are sorry to hear about this. Can you please confirm if this was with our Rumney Cardiff branch or Rhymney in Merthyr Tydfil area so we can look into this further? Thank you. ...
May 17,2017
Minithumbdown
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Angela
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Amy
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May 17,2017
4 people found
this helpful
Bad enough that I almost pulled out of buying on a few occasions. This was a case of wanting the House bad enough to grin and bear it. While I was looking for a house, Amy was fantastic, she was professional, had good customer service, all was good. Then I put an offer on one, had it accepted and then had to deal with Angela. She was patronising that I didn't understand the process (first time buyer). She directed their preferred conveyancer on my behalf after I actually asked them not to, so I ...
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Comment on agent fees
I haven't paid anything for buying my house, and Hopefully i got out of helping Angela get paid any commission on the conveyancer.
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Apr 05,2017
Minithumbdown
By:
Apr 05,2017
0 people found
this helpful
We have paid our extautionate admin fees. Still don't have move in date or copy of contract to review. Told not possible. Utterly ridiculously. Both those things are crucial elements to renting a property. Fear we are going to be left homeless and out of pocket....
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Comment on agent fees
Bad. Expensive. For what?
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Mar 23,2017
Minithumbdown
By:
Mar 23,2017
1 people found
this helpful
Very bad and thy take money and bad service better to sleep in park rather going to them to get house or flat. Thy take £342 from me I never give it back...
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Mar 03,2017
Minithumbdown
By:
Mar 03,2017
0 people found
this helpful
The worst service ever received !! Some me and my partner moved into a new home on New Year's Eve 2016 we have had nothing but trouble, the estate agent while viewing the home must of forgotten that the back and front doors were unsafe as they never mentioned any problems with them and in the inventory it states both doors are in "good" condition yet the front door wouldn't close without a slamming action and the back Door would not even stay closed unless it was locked as all the guts...
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Comment on agent fees
Very very bad
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Feb 10,2017
Minithumbdown
By:
Feb 10,2017
3 people found
this helpful
Awful experience. Richard Read was really slimy and more interested in chatting to my wife that talking about the house he was supposed to be selling. Didn't know where one of the properties was so he had to follow us. Played two prospective buyers off against each other by telling lies. I honestly couldn't recommend them any less....
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By: Peter Alan
Feb 10, 2017
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Hi We are sorry to hear about this. Can you please email further information along with your contact details to customerservices@peteralan.co.uk so that we can look into this further with the Penarth Branch Manager and come back to you. Thank you. ...
Dec 03,2016
Minithumbdown
By:
Dec 03,2016
2 people found
this helpful
The worst estate agent I have ever used to sell a house. It was a catalogue of cock ups from start to finish. Merthyr branch placed it with PA Black in Cowbridge as it was classed as a premium property. Neither branch knew what each other were doing. We had one viewing in three months. No contact whatsoever throughout. No feedback from the one viewing. When we asked for price changes or things adding or changing, they never happened. No reply to any messages sent. I even went to view a propert...
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Comment on agent fees
Very bad
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Oct 28,2016
Minithumbdown
By:
Oct 28,2016
2 people found
this helpful
This agent is utterly useless. In fact they are the cause of all the problems encountered by the Landlord and Tenant. They fail to communicate 99% of the time, have no interest, are inconsistent in everything they do, have staff that have no knowledge or idea of what is going on "sorry I was moved to debt recovery 6 weeks ago and haven't done anything"! Is typical of what you will hear, if you are lucky enough to have someone answer the phone. They fail to listen, fail to do their j...
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Comment on agent fees
High fees for no return!
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Oct 25,2016
Minithumbdown
By:
Oct 25,2016
3 people found
this helpful
There has been a long, protracted history with this letting however I will do my best to paraphrase the situation. On the 9th of September – I was provided with the Checkout Report and was asked to confirm my bank details for processing the return of the bond deposit. I responded the same day with said details and sent numerous chase emails to get the value of the proposed deductions from the landlord (12th, 19th Sept and 3rd October). On the 4th of October I was provide...
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Oct 05,2016
Minithumbdown
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Oct 05,2016
3 people found
this helpful
The maintenance team and I believe the whole management are incompetent and careless. Try to avoid this estate agent as they are a nightmare. The only thing they are interested in is collecting the rent. They don't care whether the house is habitable or not. No matter how many times you report a fault the only thing they do is emailing the landlord. They are not ready to take any responsibility toward the tenant. Even when they deal with a problem, they do it partially so you have to spend all o...
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Comment on agent fees
Sky high fee
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Sep 30,2016
Minithumbup
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Dawn Powell
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Sep 30,2016
0 people found
this helpful
This sale was a rather protracted one with the buyer's solicitors being somewhat less than competent. Dawn kept on pushing for a sale - without her help and tenacity we would have still been trying to sell it in six months time! Well done and a huge thank you to Dawn...
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Comment on agent fees
Reasonable given the amount of work they undertook
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Jul 29,2016
Minithumbdown
By:
Jul 29,2016
2 people found
this helpful
hound you to death trying to get you to change estate agents, often ringing 3-5 times a day, very unprofessional, would never use these people to sell my house...
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By: Peter Alan
Jul 29, 2016
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This is not a genuine feedback, they have not given a name and this is not truthful, we are happy to discuss this further with anyone who is concerned. Many Thanks Peter Alan ...
Jul 21,2016
Minithumbdown
By:
Jul 21,2016
3 people found
this helpful
Waste of time and liars. Maintenance team sent an unsuitable imcompentant contractor to carry out work which wasn't completed to building regs. Even though I raised concerns the day the work was being carried out they continued to pay the contractor. After a whole year of chasing and being told "we'll look in to it" & "I will call you back with the information", they finally admitted they had paid him immediately after the work had been carried out and "due to the...
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Comment on agent fees
Since talking to other agents it appears their fees are very high for no reason at all.
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Jul 10,2016
Minithumbdown
By:
Jul 10,2016
1 people found
this helpful
Peter Alan have been infinitely hopeless at every stage of this process and I continue to be disgusted by their behavior months after I have left the property. On the day of moving in, I was refused the keys to the house because they had not completely their gas safety checks on time. This left me, and all of my belongings, homeless for three days until it was rectified. Upon moving in, the house was empty although I had specifically requested that the house remain furnished. Peter Alan's in...
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Jul 06,2016
Minithumbdown
By:
Jul 06,2016
1 people found
this helpful
This agency is very greedy. For a start their up front costs are higher than anyone else in Swansea. We have been renting nearly two years now, our current house is exactly the same pcm as the one we were going for with Peter Alan however they demanded a guarantor and £90. This is because my base salary is low and 60% of my income is overtime. We did offer to provide payslips etc as proof. They also refused a 12 month contract and would only offer a 6 month contract that we'd have to pay ...
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What agent could do to change your mind?
Noticably higher than anyone else's but for no discernable reason. I don't understand why a basic check and photocopying ID costs ‚£360 for two people.
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Comment on agent fees
Noticably higher than anyone else's but for no discernable reason. I don't understand why a basic check and photocopying ID costs ‚£360 for two people.
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Jun 10,2016
Minithumbup
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Dawn
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Jun 10,2016
0 people found
this helpful
We exchanged contracts today, Dawn has been brilliant - going above and beyond to help keep things moving and always keeping us informed of what was going on....
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Apr 15,2016
Minithumbdown
By:
Apr 15,2016
1 people found
this helpful
After having 2 house viewings confirmed, re-arranged work commitments to view the properties, only to have BOTH viewings cancelled at the last minute. I found the explanation that both houses were suddenly unavailable to view very unlikely. I suspect that both employees had something else planned which required an early finish on their part. Very poor attitude and would not give me a confirmed concrete alternative viewing date. If this is their attitude with prospective clients, I have no wish ...
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Comment on agent fees
Fortunately, did not get to that stage
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Nov 11,2015
Minithumbdown
By:
Nov 11,2015
1 people found
this helpful
Useless office. Took money and promised necessary works would be done. 5 weeks later and still got rotten windows, cracked stairwell wall, condemnable cooker, nuisance tenant downstairs constant banging and fighting at 3 am involving police. Not told about this but they knew as said she was asked to move out and they have a whole file on this. Now say could take months to get her out legally....Asked for replacement flat 2 weeks ago. No response..WE WILL GET BACK TO YOU IS THEIR MANTRA. I wouldn...
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What agent could do to change your mind?
Behaved sensibly and been honest from the start. Sorted the maintenance issues before tenancy taken up.
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Comment on agent fees
Justify the agent fees.
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Sep 18,2015
Minithumbdown
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Jessica Slack
By:
Sep 18,2015
4 people found
this helpful
I have had numerous issues with Peter Alan from the date of moving in over a year ago, these issues have been constantly ongoing and whenever you report a maintenance issue there is a song and dance over it being done, after weeks or even months of constantly phoning and arguing with them they may finally get the work done. They repeatedly use the landlord as the reason for not being able to complete work which they are legally required to undertake to the point that local council services have ...
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By: Adam Jackson
Feb 18, 2016
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Thanks to some excellent members of staff in the bridgend branch A full bond return was issued. ...
Sep 11,2015
Minithumbdown
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Jessica Slack
By:
Sep 11,2015
5 people found
this helpful
Complete incompetence on Peter Alan's behalf from branch level (Pontypridd) to Lettings Division in Culverhouse Cross. Neither the Team Leader nor the Finance Department knew when my next rent was due following the end of a tenancy agreement. "Management" fees are a joke - 13% including VAT when I had to constantly chase them and they didn't inspect my property once in 6 and a half months. They were also unprofessional in their dealings with my tenant. I had recommended them to two oth...
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What agent could do to change your mind?
Done their job properly! Inspected the property regularly. Renewed contracts punctually. Known when new contracts and rent was due. Things I took for granted that they would do. Silly me!
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Comment on agent fees
Rip off considering the lack of management/service provided
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Sep 04,2015
Minithumbdown
By:
Sep 04,2015
2 people found
this helpful
Rented a furnished property in Cardiff through Peter Alan. From the start of the tenancy agreement there were problems with paperwork not done properly. The house was filthy and had to be cleaned and painted from top to bottom before we could move in. Peter Alan said that that was our own fault because we had signed the tenancy agreement. Constant problems with appliances and blocked drains throughout tenancy. We were without a refidgerator for 1 month because the landlord lived in China and wou...
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Jun 10,2015
Minithumbdown
By:
Jun 10,2015
2 people found
this helpful
Incredibly disappointed, viewed a flat, agreed to rent and was told the landlord would let me start renting it a few weeks later on the phone before my visit, was assured the flat was mine, went on holiday and got an email a few weeks later saying they had decided to let it to someone else. They pulled the rug from under me and I'm absolutely gutted, will not be dealing with Peter Alan again....
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By: Peter Alan
Jun 10, 2015
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Hi, I am sorry to hear that you were disappointed with the service from our Bridgend branch. Would you be able to please email customerservice@peteralan.co.uk with further details and we will look into this for you. This will also help us to improve our service in the future and avoid any similar situations from occurring. Many thanks ...
Oct 10,2014
Minithumbdown
By:
Oct 10,2014
2 people found
this helpful
Disgusting, shocking, appalling, ridiculous, horrendous, unforgivable, crap and poor. Bought a house from them, it was like trying to get blood from a stone. Avoid. Unless you use the manager....
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What agent could do to change your mind?
Crap
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Comment on agent fees
Ok
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By: Peter Alan
Oct 10, 2014
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Hi, we're really sorry that you feel this way. If you would like to email to customerservice@peteralan.co.uk with your contact details we will look into this further for you. Many thanks ...
Aug 14,2014
Minithumbdown
By:
Aug 14,2014
3 people found
this helpful
Very disappointed with Peter Alan. So much so that as soon as the contract ended we left and are looking for another estate agent. They failed us in so many ways: > No contact - were promised status reports, none ever came > Took them over a week to get the property on right move > Quite often couldn't get through to anyone on the phone > Very few viewings (if I couldn't get hold of them not surprised that prospective buyers couldn't) > Had to ring on several occasions to fin...
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Comment on agent fees
The fee\'s quoted were fine. They matched the 1% fee from other agents.
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Feb 20,2014
Minithumbdown
By:
Feb 20,2014
3 people found
this helpful
This company is quite possibly the not backward thinking bunch of idiots i have ever come across, the level of intelligence within the company, or at least the Swansea branch is negligible, i am surprised they manage to find the office on a daily basis, or maybe they sleep there? Who knows?...
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What agent could do to change your mind?
They are a bunch of idiots
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Sep 13,2013
Minithumbdown
By:
Sep 13,2013
2 people found
this helpful
Very poor communication. Few viewings and even fewer that did not appear to be anything other than a response to my telephone calls. Slow and needed badgering to drop price as agreed. Different people answered phone as main contacts were not available and those in office poor on the case details. Call backs promised did not happen. I liked the on line photos but I could get that cheaper else where. Unhappy with the feel of the whole process and this was a sole seller agreement!...
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What agent could do to change your mind?
consistent and informed communication. Do what you say i.e. follow up calls.
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May 28,2013
Minithumbdown
By:
May 28,2013
2 people found
this helpful
you wouldn\'t let my girlfriend rent at 1st because she was Bulgarian had the funds in account she couldn\'t pay one up front and admin fee she had to pay full rent of 6months up front, and now you wont release the bond, apartment returned a1 condition. why ? will be contacting my solicitors...
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Feb 15,2013
Minithumbdown
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Feb 15,2013
2 people found
this helpful
Have just received my renewal contract for a property that has a six month contract. Instead of being able to role it monthl;y i have to sign another six months but i also have to pay ANOTHER admin fee of £50 just to sign the new contract!! I have never had this before. My partner and i have already paid them £270 at the start, now they want another £50 every six months?!!? That is just ridiculous!...
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Feb 13,2013
Minithumbdown
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Feb 13,2013
3 people found
this helpful
Lazy good for nothing liars !!!! Firsty when we decided to sell our house we made an appointment to see peter alans mortgage advisor on a sat morning but low and behold she pulled a sicky and cancelled. This should have been the first indication that they were unreliable losers. Anyways we continued with the process and our house went to market and within less than two weeks they were badgering us to drop the price. If I was not mistaken im paying them to be doing the hard graft to sell my house...
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Sep 02,2012
Minithumbdown
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Sep 02,2012
5 people found
this helpful
I live abroad and havent let before so I asked Peter Alan if they could see to everything for me which they agreed to do but right from the start it has been a catastrophe. I will try to keep this short but it will be difficult. Two possible tenants fell through but, despite emailed requests, I didnt know until weeks after and in the first case didnt hear anything at all. Finally in March - six months later, when I had already decided not to let it as I wanted to spend some weeks there during t...
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View All 24 Branches


Peter Alan - Albany Road, Cardiff, CF24
Albany Road
86 Albany Road, Cardiff CF24 3RS
(4)
Peter Alan - Blackwood, , NP12
Blackwood
131 High Street, Blackwood NP12 1AB
(1)
Peter Alan - Bridgend, , CF31
Bridgend
22 Dumraven Place, Bridgend CF31 1JD
(4)
show all branches (24)
Peter Alan - Culverhouse Cross, Cardiff, CF5
Culverhouse Cross
Ty Croes Cwrlwys, Copthorne Way, Cardiff CF5 6EH
(2)
Peter Alan - Cwmbran, , NP44
Cwmbran
12 General Rees Square, Cwmbran NP44 1AH
(0)
Peter Alan - Gorseinon, Swansea, SA4
Gorseinon
14 West Street, Swansea SA4 4AA
(1)
Peter Alan - Heath, Cardiff, CF24
Heath
163 Crwys Road, Cardiff CF24 4NH
(1)
Peter Alan - Llanishen, Cardiff, CF14
Llanishen
24 Station Road, Cardiff CF14 5LT
(1)
Peter Alan - Maesteg, Bridgend, CF34
Maesteg
139 Commercial Street, Bridgend CF34 9DW
(0)
Peter Alan - Merthyr, Merthyr Tydfil, CF47
Merthyr
133 High Street, Merthyr Tydfil CF47 8DN
(2)
Peter Alan - Morriston, Swansea, SA6
Morriston
25 Woodfield Street, Swansea SA6 8AB
(0)
Peter Alan - Neath, , SA11
Neath
41 Alfred Street, Neath SA11 1EH
(1)
Peter Alan - Newport, , NP20
Newport
75 Bridge Street, Newport NP20 4AQ
(1)
Peter Alan - Cardiff, CF11
Office 1
170-172 Cowbridge Road East, Cardiff CF11 9NE
(0)
Peter Alan - Barry, CF62
Office 4
9 Ty Newydd Road, Barry CF62 8HB
(0)
Peter Alan - Penarth, , CF64
Penarth
3 Windsor Road, Penarth CF64 1JB
(1)
Peter Alan - Pontypridd, , CF37
Pontypridd
94 Taff Street, Pontypridd CF37 4SL
(0)
Peter Alan - Porthcawl, , CF36
Porthcawl
58 John Street, Porthcawl CF36 3BD
(0)
Peter Alan - Rumney, Cardiff, CF3
Rumney
798 Newport Road, Cardiff CF3 4FH
(2)
Peter Alan - St Davids, Cardiff, CF10
St Davids
39 Town Wall, St Davids Shopping Centre, Cardiff CF10 2EW
(0)
Peter Alan - Swansea, , SA1
Swansea
49 Mansel Street, Swansea SA1 5SW
(2)
Peter Alan - Thornhill Road, Cardiff, CF14
Thornhill Road
7 Thornhill Road, Cardiff CF14 6PD
(1)
Peter Alan - Victoria Park, Cardiff, CF5
Victoria Park
424 Cowbridge Road East, Cardiff CF5 1JN
(0)
Peter Alan - Whitchurch, Cardiff, CF14
Whitchurch
26 Merthyr Road, Cardiff CF14 1DH
(0)

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