67% lettings valuation accuracy
40% lettings fee satisfaction
No company information
Latest Reviews
View all Reviews 91
3rd Dec 2020
reviewed by 'owen'
29th Nov 2020
reviewed by 'matt'
17th Nov 2020
reviewed by 'Eunice'
17th Nov 2020
reviewed by 'matt'
26th Oct 2020
reviewed by 'Jericho'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 67% | 40% | £350 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 6 | 8 | 26 | 11 | 6 | 4 | 2 | 5 | 18 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Dec 03,2020
Dec 03,2020
0
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Hi Jessica,
I would like to thank you and the team for helping me secure my property. You have been professional and courteous keeping me informed at every step of the way. It's been a pleasure thankyou once again, hope to purchase some more properties ...
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Dec 01,2020
Dec 01,2020
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Fantastic service by Aneurin, the lettings manager at Peter Alan, Llanishen branch. He managed to secure new tenants for my property after it had been on the market for less than 24 hours. I was kept up to date by him throughout the process - he ...
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Nov 29,2020
Nov 29,2020
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Megan Cummings the letting manager at Peter Alan is a useless sack of body fluids, the regional manager Benjamin Jones at Peter Alan is just as bad, he seems too scared to call you back or just too lazy too do his job. Who at ...
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Nov 17,2020
Nov 17,2020
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We went to view a house today and the service was horrible. I feel so sorry for the home owner as it really puts me off not to buy the property. We arrived 10 mins early (didn't think it was an issue), the home owner who ...
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Nov 17,2020
Nov 17,2020
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Megan Cummings the letting manager is a useless sack of body fluids, the regional manager Benjamin Jones is just as bad, he seems too scared to call you back or just too lazy too do his job. Whos employing these goons?? When i call these ...
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Oct 26,2020
Oct 26,2020
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Unprofessional and not very close to customers. I rented an apartment through this real estate agency, unfortunately there are big problems in the apartment, I sent emails to notify them and request their assistance for urgent repairs to be done, but they waited months before ...
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Aug 22,2020
Aug 22,2020
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An extremely professional service, they sorted out a very difficult tenant and found us another with ease. I would gladly recommend them to other landlords....
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Aug 13,2020
Aug 13,2020
1
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The worst letting experience ever!! Asked them to come out and value our property for letting. Sounds simple enough but they cocked up the time and date not once, not twice but THREE times in a row.
This even after multiple phone calls and false ...
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Aug 07,2020
Aug 07,2020
2
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Top class team In Caerphilly when it comes to driving sale through to exchange. However, they hoodwinked me on fees at start of process by over pricing the house and instead of percentage of final sale price they charged fixed fee based on the market ...
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Jul 26,2020
Jul 26,2020
1
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THE MOST DISHONEST AND INCOMPETENT GROUP OF PEOPLE I HAVE EVER DEALT WITH...Recently saw a flat and arranged a viewing with Peter Alan, Cardiff City Centre CF10 2DZ I was driving 200 miles to see the property then after viewing I was happy to pay 6 ...
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Feb 11,2020
Feb 11,2020
1
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Worst agency ever. I am living in UK more than 6 yrs for now. I have rented from so may different people during this period.
When we moved to Cardiff from London last year we put our savings in it. We haven't got job before we ...
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Feb 05,2020
Feb 05,2020
0
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Cortrina offered us amazing customer service she went out of her way to contact me whenever she could and also to meet for viewing . Even though we decided Not to go ahead she was really understanding and I didn’t feel under any pressure. Very ...
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Jan 31,2020
Jan 31,2020
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Peter Alan, Talbot Green - Lettings, have made an enormous difference to my life.
Ryan Wilbraham found me the home that I am now living in. He is thorough, realistic, calm and helpful at all times.
Sally Edwards is my idea of proactive. She could ...
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Dec 18,2019
Dec 18,2019
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Recently bought a property from the Pontypridd branch and the customer service i recieved was second to none.
Mark Wilton their financial adviser helped me no end with finding the best mortgage deal for me, providing me with all relevant information to help me decide.
...
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Dec 13,2019
Dec 13,2019
4
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Never have such an incompetent group of people come together to form an estate agents or a sales team. They have there own agenda on who to sell there properties too. A group of legalised, modern day thieves, who are shy in telling the truth. ...
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Dec 11,2019
Dec 11,2019
1
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A group of legal thieves! I wouldn't employ the sales team to tie my shoelaces never mind sell my house!
I know estate agents have a reputation for charging lots for very little, but this lot take the biscuit! Hindsight is wonderful, but if you ...
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Oct 31,2019
Oct 31,2019
1
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I’ve never dealt with such an incompetent, unreliable company such as Peter Alan.
We have been waiting for almost a month for the return of our bond, despite both tenant and landlord both chasing PA to release it. The office staff clearly do not ...
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Oct 28,2019
Oct 28,2019
0
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I have recently sold a property with peter Alan. it was on the market and sold the same day. I have been really impressed with my dealings with all members of staff in the company. they have been helpful and pleasant throughout and always knew ...
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Sep 23,2019
Sep 23,2019
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I am buying a house through Peter Alan Bridgend brunch. So far I have had a great experience dealing with this branch. The estate agent Natalia Lesiak, whom dealt with my case, had been professional and efficient all the way through the process. Would strongly ...
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Sep 19,2019
Sep 19,2019
1
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If you want to have the worst experience moving in, Peter Alan is the company that will deliver! You will receive better customer service from a McDonald's Drive-Thru....
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Sep 03,2019
Sep 03,2019
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I’ve rented through Peter Alan (formerly Roberts & Co) for nearly six years, and the service has been absolutely appalling throughout. In 30 years of living in rented accommodation, I have never dealt with such an unprofessional, incompetent, and disorganised organisation.
In my time renting through ...
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Jul 12,2019
Jul 12,2019
2
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I had to market my late father's property and contacted several agents for a valuation. Ms Luly David came out and Llanishen Branch and the package that they offered and regional coverage inspired me to chose them to sell the property. After probate had been ...
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Jul 10,2019
Jul 10,2019
2
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The biggest mistake we ever made was to go with peter Alan estate agents in Morriston. Not only did one of their agents leave the back door unlocked that led to a break in but it took 14 weeks to finally complete. The agents kept telling ...
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Jun 18,2019
Jun 18,2019
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Having struggled for some time to rent out my property, I decided to contract Peter Alan as the Letting Agent. I found their staff very helpful with plenty of entheusiasm to find a tenant for the property.
Within a week, several potentail tenants had visited ...
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Comment on agent fees
Aligned with my expectations
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May 24,2019
May 24,2019
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Excellent service from Mark Wilton, Mortages advisor. He kept me updated regularly so I was always aware of what was happening and only a phone call away if any queries. Highly recommend...
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May 08,2019
May 08,2019
7
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My property has been in the market with Peter Alan in the past 4 months. In the last 4 months I have been asked to drop down the sale price 3-4 times which I have agreed to do it once. Still no luck with the sale. Even ...
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Comment on agent fees
Very high and as I said I had to pay for the photographer.
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Apr 25,2019
Apr 25,2019
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Great friendly service from first contact with the office. Jamie provided accurate valuations and honest market information
Sale agreed on both properties within 1st week of marketing - great service...
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Comment on agent fees
Agreed a fair rate for the work involved marketing both properties
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Apr 25,2019
Apr 25,2019
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My partner and I recently signed for a long-term rental with Peter Alan. Having let many properties over the last few years, Alana's professionalism and friendly nature was very welcome in making the process as painless as possible.
Although new to the position, Danielle came ...
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Comment on agent fees
Having previously rented through other agents in the Swansea area, Peter Alan's admin fee's for rentals were far more affordable.
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Apr 12,2019
Apr 12,2019
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Absolutely loved the girls in peter Alan Whitchurch, so professional and very patient during quite a stressful time, always on hand to speak to and very reassuring, Mari, Jen, Lisa and Tracey thank youâ¤ï¸ Wonderful ladies xxx...
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Comment on agent fees
Good
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Apr 09,2019
Apr 09,2019
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Excellent service from Mark, he kept us updated with all developments and we didn't have to chase him for any updates, he got the work done for us and was very efficient. Would highly recommend him....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
