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Peter Alan

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Properties for Sale
Properties to Rent

“ house sale... ”

May 14,2018
Minithumbup
By: 'bidy'
May 14,2018
0 people found
this helpful
Big thanks to everyone who have been sooooo helpful in the sale of my late fathers house . If I ever move Peter Alan will be the estate agents I shall use....
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Comment on agent fees
Good
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“ In it for the landords, not the tenants.... ”

May 10,2018
Minithumbdown
By: 'KM'
May 10,2018
0 people found
this helpful
Uploading what seem like great properties at a great price in order to clickbait people into calling seems to be the new marketing plan at Peter Alan, Maesteg. Landlords; you have to ask yourselves: is this the estate agency you want to associate with? Tenants; ...
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“ Cancelled viewing... ”

Mar 17,2018
Minithumbdown
By: 'Ian Jerrett'
Mar 17,2018
0 people found
this helpful
Almost 2 weeks back I called to view a property that came onto the market that day. The branch would not let me view the property until 17th March, the open day. I made it clear I was ready to buy and would like to view ...
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Mar 02,2018
Minithumbdown
By: 'not good'
Mar 02,2018
1 people found
this helpful
i had one problem after another with this estate agent as a tenant I called on a day when my boiler broke down they said they were open on the times on their message but then said they were closed and to leave a message ...
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Comment on agent fees
bad
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By: Sarah strickett
Mar 03, 2018
View all comments (1)
Regarding above review it is now 4 days later and a number of miscommunications .two engineers have been sent out both said same thing boiler under warranty so a new one has to be replaced !!!! For some reason this estate agent is stalling .. why?? FYI Under Section 11 of the Landlord and Tenant Act 1985, you have the right to expect your landlord to carry out repairs in a β€˜reasonable time'. If it's an emergency repair as you've got no heating or hot water, your landlord should fix thi ...
Dec 20,2017
Minithumbup
By: 'Stuart'
Dec 20,2017
1 people found
this helpful
Can't fault Peter Allan's Mansel Street office. They made the sale of my property very easy, quick and kept me fully informed throughout. Signed sealed and delivered within about 2 months (brilliant). Staff very helpful and I used Howells solicitors which were recommended by ...
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Comment on agent fees
There are slightly cheaper estate agents out there but I felt this service was worth every penny for a totally hassle free sale.
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Nov 23,2017
Minithumbdown
By: 'LMah'
Nov 23,2017
0 people found
this helpful
Albany Rd branch rented us a property that was later seized by Environmental Health for being a fire hazard. We moved into another property, furnished, with no beds. Canton branch did nothing to help. Albany Rd lettings manager Sarah is the rudest person I have ...
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Comment on agent fees
They charge an extortionate amount for horrendous service.
Was this helpful? Yes
Nov 19,2017
Minithumbdown
By: 'jayddwoo'
Nov 19,2017
2 people found
this helpful
Would recommend people avoid this estate agents. Moved into rented house and while decorating saw a damp wall covered in mold that had been wallpapered over. Informed the agency and was told to leave the wall so the landlord could see it. 3 months later and ...
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Comment on agent fees
Average I think
Was this helpful? Yes
Nov 09,2017
Minithumbup
By: 'Dan Yuill'
Nov 09,2017
0 people found
this helpful
I was viewing a property in the Tower in Cwmbran and being shown around by Jade. She was warm and welcoming and answered all the questions I had regarding the property. I asked if there were any others like this around and she recommended me ...
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Comment on agent fees
They were fair
Was this helpful? Yes
Nov 05,2017
Minithumbdown
By: 'Park life'
Nov 05,2017
3 people found
this helpful
These clowns should vet the vendors. I viewed two properties with these jokers. I paid for searches and solicitors fees just to be told weeks before I was due to exchange contracts that the "property was no longer on the market"! They have ...
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Nov 01,2017
Minithumbdown
By: 'Gryffindor'
Nov 01,2017
1 people found
this helpful
Be very careful when dealing with these people. They seem to favour the seller rather than the buyer. We were told work that was supposed to be done prior to exchanging contracts would be done but this never happened. They have cost us a lot ...
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Jun 16,2017
Minithumbdown
By: 'Fedup with PA'
Jun 16,2017
6 people found
this helpful
Absolutely Terrible I have used this company to sell and have tried to make appointments for viewings, made offers and had no return calls for days. Left messages for viewings as they seem to spent half the day in meetings, probably sorting out all the ...
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Comment on agent fees
Terrible from start to finish.
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By: Peter Alan
Jun 21, 2017
View all comments (1)
Hi, we are sorry to hear about this. Can you please confirm if this was with our Rumney Cardiff branch or Rhymney in Merthyr Tydfil area so we can look into this further? Thank you. ...
May 17,2017
Minithumbdown
By: 'Slightly disgruntled buyer'
May 17,2017
8 people found
this helpful
Bad enough that I almost pulled out of buying on a few occasions. This was a case of wanting the House bad enough to grin and bear it. While I was looking for a house, Amy was fantastic, she was professional, had good customer service, ...
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Comment on agent fees
I haven't paid anything for buying my house, and Hopefully i got out of helping Angela get paid any commission on the conveyancer.
Was this helpful? Yes
Apr 05,2017
Minithumbdown
By: 'C_1'
Apr 05,2017
1 people found
this helpful
We have paid our extautionate admin fees. Still don't have move in date or copy of contract to review. Told not possible. Utterly ridiculously. Both those things are crucial elements to renting a property. Fear we are going to be left homeless and out of ...
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Comment on agent fees
Bad. Expensive. For what?
Was this helpful? Yes
Mar 23,2017
Minithumbdown
By: 'Shwan'
Mar 23,2017
1 people found
this helpful
Very bad and thy take money and bad service better to sleep in park rather going to them to get house or flat. Thy take £342 from me I never give it back...
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Was this helpful? Yes
Mar 03,2017
Minithumbdown
By: 'Whodareswins'
Mar 03,2017
2 people found
this helpful
The worst service ever received !! Some me and my partner moved into a new home on New Year's Eve 2016 we have had nothing but trouble, the estate agent while viewing the home must of forgotten that the back and front doors were unsafe as they ...
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Comment on agent fees
Very very bad
Was this helpful? Yes
Feb 10,2017
Minithumbdown
By: 'Richardhead'
Feb 10,2017
4 people found
this helpful
Awful experience. Richard Read was really slimy and more interested in chatting to my wife that talking about the house he was supposed to be selling. Didn't know where one of the properties was so he had to follow us. Played two prospective buyers off ...
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By: Peter Alan
Feb 10, 2017
View all comments (1)
Hi We are sorry to hear about this. Can you please email further information along with your contact details to customerservices@peteralan.co.uk so that we can look into this further with the Penarth Branch Manager and come back to you. Thank you. ...
Dec 03,2016
Minithumbdown
By: 'Mr online agents everytime'
Dec 03,2016
3 people found
this helpful
The worst estate agent I have ever used to sell a house. It was a catalogue of cock ups from start to finish. Merthyr branch placed it with PA Black in Cowbridge as it was classed as a premium property. Neither branch knew what each ...
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Comment on agent fees
Very bad
Was this helpful? Yes
Oct 28,2016
Minithumbdown
By: 'RUBBISH-AGENCY'
Oct 28,2016
6 people found
this helpful
This agent is utterly useless. In fact they are the cause of all the problems encountered by the Landlord and Tenant. They fail to communicate 99% of the time, have no interest, are inconsistent in everything they do, have staff that have no knowledge or idea ...
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Comment on agent fees
High fees for no return!
Was this helpful? Yes
Oct 25,2016
Minithumbdown
By: 'Beyondajoke'
Oct 25,2016
5 people found
this helpful
There has been a long, protracted history with this letting however I will do my best to paraphrase the situation. On the 9th of September âΓ‚β‚¬Γ‚β€œ I was provided with the Checkout Report and was asked to confirm my bank details for processing the return ...
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Was this helpful? Yes
Oct 05,2016
Minithumbdown
By: 'TeNant'
Oct 05,2016
4 people found
this helpful
The maintenance team and I believe the whole management are incompetent and careless. Try to avoid this estate agent as they are a nightmare. The only thing they are interested in is collecting the rent. They don't care whether the house is habitable or not. ...
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Comment on agent fees
Sky high fee
Was this helpful? Yes
Sep 30,2016
Minithumbup
By: 'Sale without aggro!'
Sep 30,2016
0 people found
this helpful
This sale was a rather protracted one with the buyer's solicitors being somewhat less than competent. Dawn kept on pushing for a sale - without her help and tenacity we would have still been trying to sell it in six months time! Well done and ...
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Comment on agent fees
Reasonable given the amount of work they undertook
Was this helpful? Yes
Jul 29,2016
Minithumbdown
By: 'Avoid at all costs'
Jul 29,2016
4 people found
this helpful
hound you to death trying to get you to change estate agents, often ringing 3-5 times a day, very unprofessional, would never use these people to sell my house...
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By: Peter Alan
Jul 29, 2016
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This is not a genuine feedback, they have not given a name and this is not truthful, we are happy to discuss this further with anyone who is concerned. Many Thanks Peter Alan ...
Jul 21,2016
Minithumbdown
By: 'Mark L'
Jul 21,2016
5 people found
this helpful
Waste of time and liars. Maintenance team sent an unsuitable imcompentant contractor to carry out work which wasn't completed to building regs. Even though I raised concerns the day the work was being carried out they continued to pay the contractor. After a whole year ...
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Comment on agent fees
Since talking to other agents it appears their fees are very high for no reason at all.
Was this helpful? Yes
Jul 10,2016
Minithumbdown
By: 'Disgusted ex-Tenant'
Jul 10,2016
3 people found
this helpful
Peter Alan have been infinitely hopeless at every stage of this process and I continue to be disgusted by their behavior months after I have left the property. On the day of moving in, I was refused the keys to the house because they had ...
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Jul 06,2016
Minithumbdown
By: 'Llanellipjm'
Jul 06,2016
3 people found
this helpful
This agency is very greedy. For a start their up front costs are higher than anyone else in Swansea. We have been renting nearly two years now, our current house is exactly the same pcm as the one we were going for with Peter Alan ...
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What agent could do to change your mind?
Noticably higher than anyone else's but for no discernable reason. I don't understand why a basic check and photocopying ID costs β€š£360 for two people.
Attached Files
Comment on agent fees
Noticably higher than anyone else's but for no discernable reason. I don't understand why a basic check and photocopying ID costs β€š£360 for two people.
Was this helpful? Yes
Jun 10,2016
Minithumbup
By: 'EmmaClark'
Jun 10,2016
0 people found
this helpful
We exchanged contracts today, Dawn has been brilliant - going above and beyond to help keep things moving and always keeping us informed of what was going on....
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Apr 15,2016
Minithumbdown
By: 'Malcolm'
Apr 15,2016
3 people found
this helpful
After having 2 house viewings confirmed, re-arranged work commitments to view the properties, only to have BOTH viewings cancelled at the last minute. I found the explanation that both houses were suddenly unavailable to view very unlikely. I suspect that both employees had something else planned ...
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Comment on agent fees
Fortunately, did not get to that stage
Was this helpful? Yes
Nov 11,2015
Minithumbdown
By: 'ellie'
Nov 11,2015
1 people found
this helpful
Useless office. Took money and promised necessary works would be done. 5 weeks later and still got rotten windows, cracked stairwell wall, condemnable cooker, nuisance tenant downstairs constant banging and fighting at 3 am involving police. Not told about this but they knew as said she was ...
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What agent could do to change your mind?
Behaved sensibly and been honest from the start. Sorted the maintenance issues before tenancy taken up.
Attached Files
Comment on agent fees
Justify the agent fees.
Was this helpful? Yes
Sep 18,2015
Minithumbdown
By: 'Unhappy Tennent'
Sep 18,2015
5 people found
this helpful
I have had numerous issues with Peter Alan from the date of moving in over a year ago, these issues have been constantly ongoing and whenever you report a maintenance issue there is a song and dance over it being done, after weeks or even ...
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By: Adam Jackson
Feb 18, 2016
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Thanks to some excellent members of staff in the bridgend branch A full bond return was issued. ...
Sep 11,2015
Minithumbdown
By: 'LP'
Sep 11,2015
8 people found
this helpful
Complete incompetence on Peter Alan's behalf from branch level (Pontypridd) to Lettings Division in Culverhouse Cross. Neither the Team Leader nor the Finance Department knew when my next rent was due following the end of a tenancy agreement. "Management" fees are a joke ...
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What agent could do to change your mind?
Done their job properly! Inspected the property regularly. Renewed contracts punctually. Known when new contracts and rent was due. Things I took for granted that they would do. Silly me!
Attached Files
Comment on agent fees
Rip off considering the lack of management/service provided
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 3 1 16 4 3 0 2 0 11

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Complaints Procedure

No procedure available.

Awards won by Peter Alan

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Albany Road
86 Albany Road, Cardiff CF24 3RS
(5)
Blackwood
131 High Street, Blackwood NP12 1AB
(1)
Bridgend
22 Dumraven Place, Bridgend CF31 1JD
(4)
show all branches (25)
Caerphilly
The Twyn,, Caerphilly CF83 1JL
(4)
Culverhouse Cross
Ty Croes Cwrlwys, Copthorne Way, Cardiff CF5 6EH
(2)
Cwmbran
12 General Rees Square, Cwmbran NP44 1AH
(1)
Gorseinon
14 West Street, Swansea SA4 4AA
(1)
Heath
163 Crwys Road, Cardiff CF24 4NH
(1)
Llanishen
24 Station Road, Cardiff CF14 5LT
(1)
Maesteg
139 Commercial Street, Bridgend CF34 9DW
(1)
Merthyr
133 High Street, Merthyr Tydfil CF47 8DN
(2)
Morriston
25 Woodfield Street, Swansea SA6 8AB
(0)
Neath
41 Alfred Street, Neath SA11 1EH
(1)
Newport
75 Bridge Street, Newport NP20 4AQ
(1)
Office 1
170-172 Cowbridge Road East, Cardiff CF11 9NE
(1)
Office 4
9 Ty Newydd Road, Barry CF62 8HB
(0)
Penarth
3 Windsor Road, Penarth CF64 1JB
(1)
Pontypridd
94 Taff Street, Pontypridd CF37 4SL
(0)
Porthcawl
58 John Street, Porthcawl CF36 3BD
(0)
Rumney
798 Newport Road, Cardiff CF3 4FH
(2)
St Davids
39 Town Wall, St Davids Shopping Centre, Cardiff CF10 2EW
(0)
Swansea
49 Mansel Street, Swansea SA1 5SW
(3)
Thornhill Road
7 Thornhill Road, Cardiff CF14 6PD
(1)
Victoria Park
424 Cowbridge Road East, Cardiff CF5 1JN
(1)
Whitchurch
26 Merthyr Road, Cardiff CF14 1DH
(0)


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