70% lettings valuation accuracy
39% lettings fee satisfaction
No company information
...left to get your reviews in for the
2020
Estate & Letting Agent Awards
Latest Reviews
View all Reviews 82
26th Jul 2020
reviewed by 'Ariel McLaren'
11th Feb 2020
reviewed by 'Adrienn Toth'
5th Feb 2020
reviewed by 'Debbie Williams'
31st Jan 2020
reviewed by 'Sian Yvette Steed'
18th Dec 2019
reviewed by 'Ian Sparrow'
13th Dec 2019
reviewed by 'Glyn jones'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 70% | 39% | £350 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 3 | 8 | 25 | 11 | 5 | 3 | 2 | 5 | 17 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Jul 26,2020
Jul 26,2020
1
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this helpful
THE MOST DISHONEST AND INCOMPETENT GROUP OF PEOPLE I HAVE EVER DEALT WITH...Recently saw a flat and arranged a viewing with Peter Alan, Cardiff City Centre CF10 2DZ I was driving 200 miles to see the property then after viewing I was happy to pay 6 ...
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Feb 11,2020
Feb 11,2020
1
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Worst agency ever. I am living in UK more than 6 yrs for now. I have rented from so may different people during this period.
When we moved to Cardiff from London last year we put our savings in it. We haven't got job before we ...
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Feb 05,2020
Feb 05,2020
0
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Cortrina offered us amazing customer service she went out of her way to contact me whenever she could and also to meet for viewing . Even though we decided Not to go ahead she was really understanding and I didn’t feel under any pressure. Very ...
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Jan 31,2020
Jan 31,2020
0
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Peter Alan, Talbot Green - Lettings, have made an enormous difference to my life.
Ryan Wilbraham found me the home that I am now living in. He is thorough, realistic, calm and helpful at all times.
Sally Edwards is my idea of proactive. She could ...
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Dec 18,2019
Dec 18,2019
0
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Recently bought a property from the Pontypridd branch and the customer service i recieved was second to none.
Mark Wilton their financial adviser helped me no end with finding the best mortgage deal for me, providing me with all relevant information to help me decide.
...
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Dec 13,2019
Dec 13,2019
4
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this helpful
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Never have such an incompetent group of people come together to form an estate agents or a sales team. They have there own agenda on who to sell there properties too. A group of legalised, modern day thieves, who are shy in telling the truth. ...
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Dec 11,2019
Dec 11,2019
1
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this helpful
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A group of legal thieves! I wouldn't employ the sales team to tie my shoelaces never mind sell my house!
I know estate agents have a reputation for charging lots for very little, but this lot take the biscuit! Hindsight is wonderful, but if you ...
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Oct 31,2019
Oct 31,2019
1
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I’ve never dealt with such an incompetent, unreliable company such as Peter Alan.
We have been waiting for almost a month for the return of our bond, despite both tenant and landlord both chasing PA to release it. The office staff clearly do not ...
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Oct 28,2019
Oct 28,2019
0
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I have recently sold a property with peter Alan. it was on the market and sold the same day. I have been really impressed with my dealings with all members of staff in the company. they have been helpful and pleasant throughout and always knew ...
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Sep 23,2019
Sep 23,2019
0
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I am buying a house through Peter Alan Bridgend brunch. So far I have had a great experience dealing with this branch. The estate agent Natalia Lesiak, whom dealt with my case, had been professional and efficient all the way through the process. Would strongly ...
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Sep 19,2019
Sep 19,2019
0
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If you want to have the worst experience moving in, Peter Alan is the company that will deliver! You will receive better customer service from a McDonald's Drive-Thru....
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Sep 03,2019
Sep 03,2019
0
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I’ve rented through Peter Alan (formerly Roberts & Co) for nearly six years, and the service has been absolutely appalling throughout. In 30 years of living in rented accommodation, I have never dealt with such an unprofessional, incompetent, and disorganised organisation.
In my time renting through ...
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Jul 12,2019
Jul 12,2019
1
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I had to market my late father's property and contacted several agents for a valuation. Ms Luly David came out and Llanishen Branch and the package that they offered and regional coverage inspired me to chose them to sell the property. After probate had been ...
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Jul 10,2019
Jul 10,2019
2
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this helpful
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The biggest mistake we ever made was to go with peter Alan estate agents in Morriston. Not only did one of their agents leave the back door unlocked that led to a break in but it took 14 weeks to finally complete. The agents kept telling ...
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Jun 18,2019
Jun 18,2019
0
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Having struggled for some time to rent out my property, I decided to contract Peter Alan as the Letting Agent. I found their staff very helpful with plenty of entheusiasm to find a tenant for the property.
Within a week, several potentail tenants had visited ...
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Comment on agent fees
Aligned with my expectations
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May 24,2019
May 24,2019
0
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Excellent service from Mark Wilton, Mortages advisor. He kept me updated regularly so I was always aware of what was happening and only a phone call away if any queries. Highly recommend...
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May 08,2019
May 08,2019
7
people found
this helpful
this helpful
My property has been in the market with Peter Alan in the past 4 months. In the last 4 months I have been asked to drop down the sale price 3-4 times which I have agreed to do it once. Still no luck with the sale. Even ...
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Comment on agent fees
Very high and as I said I had to pay for the photographer.
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Apr 25,2019
Apr 25,2019
0
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Great friendly service from first contact with the office. Jamie provided accurate valuations and honest market information
Sale agreed on both properties within 1st week of marketing - great service...
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Comment on agent fees
Agreed a fair rate for the work involved marketing both properties
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Apr 25,2019
Apr 25,2019
0
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My partner and I recently signed for a long-term rental with Peter Alan. Having let many properties over the last few years, Alana's professionalism and friendly nature was very welcome in making the process as painless as possible.
Although new to the position, Danielle came ...
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Comment on agent fees
Having previously rented through other agents in the Swansea area, Peter Alan's admin fee's for rentals were far more affordable.
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Apr 12,2019
Apr 12,2019
0
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Absolutely loved the girls in peter Alan Whitchurch, so professional and very patient during quite a stressful time, always on hand to speak to and very reassuring, Mari, Jen, Lisa and Tracey thank youâ¤ï¸ Wonderful ladies xxx...
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Good
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Apr 09,2019
Apr 09,2019
0
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Excellent service from Mark, he kept us updated with all developments and we didn't have to chase him for any updates, he got the work done for us and was very efficient. Would highly recommend him....
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Mar 25,2019
Mar 25,2019
0
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Absolutely fantastic service from Ryan & Lauren at the Blackwood office. Very professional and helpful with the sale of my Dads property. Thanks Nichola...
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Comment on agent fees
Good
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Feb 25,2019
Feb 25,2019
0
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Georgina was an absolute star today. Professional, friendly and made me feel completely at ease!! Could not recommend her enough. She went through everything with patience and for anyone in need of mortgage advice then go and see her. She made my first experience a ...
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Comment on agent fees
Good
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Feb 12,2019
Feb 12,2019
0
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Peter Alan Morriston have been amazing selling my property .From the valuation to the viewings, and finally the sale, all staff have been 100% professional. Nothing was ever too much trouble and we always received feedback from every viewing. They marketed my property superbly and I ...
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Comment on agent fees
Fees were very competitive.
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Jan 24,2019
Jan 24,2019
0
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Have been a tenant for over 10 years at the same address, Always found the agency 2 b very good! Any problems are solved by the quite quickly,! My apartment is very low maintenance, and my rent is payed in time,so they have no cause to ...
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Comment on agent fees
Reasonable
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Jan 24,2019
Jan 24,2019
2
people found
this helpful
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Finding the right Agent to manage your property is no easy. Nic Blight in the Newport has always been Competent and professional unfortunaley on many occasions other staff have let him down. Fortunately Dafydd Williams has now taken over our properties . This pleasant humble your ...
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Jan 03,2019
Jan 03,2019
0
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Very friendly staff. I first met Rhys Minty when I viewed the property and he was brilliant from start to finish, he kept me very well informed about every stage of me renting the property. We spoke on a very regular basis and constantly reassured ...
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Comment on agent fees
The fees were reasonable
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Nov 30,2018
Nov 30,2018
1
people found
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I sold my house in the West Midlands of England and Peter Alan was the estate agent for the house I bought in Caerphilly. From start to finish they were great: a highly professional lady (Leanne) did the viewing, allowing me plenty of time and ...
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Comment on agent fees
Not applicable as I was the house buyer.
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Nov 05,2018
Nov 05,2018
2
people found
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I viewed a lot of houses with this agency and I put in an offer on two houses, the first fell through, the second was accepted. This too fell through, I was told that it wasn't due to the offers but due to in each ...
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Oct 30,2018
Oct 30,2018
6
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I have just been released form a tenancy early with lots of difficulty.
I decided to opt for a 2 year lease due to the charges attached to the renewal of a contract. I informed the branch of my situation and requested they re advertise my ...
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Comment on agent fees
the fees that are charged across the board are terrible. Peter Alan are out to take as much money as possible and when you ask for a break down of what the charges are for they cannot offer this information.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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