Properties Glasgow - Infiniti Properties
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    Helen Canning
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    Kara ??
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    Ian Troy
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    Penny McGinley
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    Kayleigh Payne
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    Mark Canning
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Sep 11,2017
Minithumbup
By: 'John c'
Sep 11,2017
1 people found
this helpful
The team at pennylane were always very helpful. They were very understanding if there was ever a problem with the property and quick to help us get it resolved....
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Comment on agent fees
Very fair
Was this helpful? Yes
Sep 08,2017
Minithumbup
Kayleigh Payne
Ian Troy
By: 'Allanah Perrie & Ross Rae'
Sep 08,2017
2 people found
this helpful
Since seeing our new home we have had nothing but fantastic and prompt service and correspondence from Penny Lane, we are so glad that we chose them especially as we are both renting for the first time. The process has been so simple and all information has been delivered very well, I'd especially like to thank Ian and Kayleigh for their great service, they've been absolutely wonderful throughout the process and we both feel very valued and reassured! Thank you!...
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Comment on agent fees
Very good and fair!
Was this helpful? Yes
Aug 28,2017
Minithumbup
Helen Canning
By: 'David'
Aug 28,2017
2 people found
this helpful
I was delighted with the service we received from start to finish from Helen at Penny Lane Homes. She was efficient in coming out to us for our valuation with a speedy response to confirm fees and valuation. We had great updates from Claire Feeley in the office after the viewings. They sold our property quickly and we were happy with the price achieved....
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Comment on agent fees
Very fair compared to other agents in the surrounding area.
Was this helpful? Yes
Aug 26,2017
Minithumbup
Mark Canning
By: 'Jackie Donnelly'
Aug 26,2017
3 people found
this helpful
Mark has been very helpful , always available when needed,would highly recommend this agent , he got my house sold within a day...
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Comment on agent fees
Agents fees were acceptable
Was this helpful? Yes
Aug 25,2017
Minithumbup
By: 'Liz M'
Aug 25,2017
2 people found
this helpful
We have been very happy with the service delivered by Penny Lane Homes, especially since they took over from Learmonts. However, we are also more than satisfied with the help Ian Troy has given us over the years, including when he was at Learmonts, for which we thank him. More recently, Kayleigh has been a great help and support over selling our flat, assisting us with some of the documentation which it was impossible for us to complete from a distance. Penny was also very professional and ef...
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Comment on agent fees
I thought the fees were fair.
Was this helpful? Yes
Aug 16,2017
Minithumbup
Ian Troy
By: 'Arnie Cartwright'
Aug 16,2017
2 people found
this helpful
I would like to thank Penny Lane Homes for the excellent service provided since they took over my property lease from Learmonts. The few issues I have experienced have been quickly and efficiently dealt with by the staff. I would particularly like to thank Ian Troy who immediately replies to emails and and acts promptly in all cases. Arnie Cartwright...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 16,2017
Minithumbup
Kayleigh Payne
By: 'Mandy'
Aug 16,2017
2 people found
this helpful
I have been very impressed with this agency. The takeover from Learmonts was very well communicated, with a plan drawn up to reinstate any rent which was outstanding. At first I was hesitant to continue with an agency after the awful experience with Learmonts. However, this agency has so far been excellent. My main point of contact is Kayleigh Payne. Kayleigh has been extremely helpful, efficient and prompt in answering emails during some difficulties we experienced with the building. Kayleigh m...
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Comment on agent fees
Happy to pay the fees as long as the agency delivers
Was this helpful? Yes
Mar 10,2017
Minithumbdown
By: 'She met her match'
Mar 10,2017
12 people found
this helpful
I can honestly say I've never experienced such appalling customer service and unprofessional behaviour from a service provider. Made no real attempt to promote tge property. When asked them to remove the property from their books the agent attempted to refuse to return the keys. After getting into a verbal dispute with Helen over her refusal to return keys because she was more concerned about an alleged missing poster and threatning to call the police this so called professional believes it appr...
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Comment on agent fees
Ridiculous because they do nothing to warrant them. Fraud springs to mind
Was this helpful? Yes
Mar 10,2017
Minithumbdown
Helen Canning
By: 'Carol Ann Brewer'
Mar 10,2017
3 people found
this helpful
The fact that I have already had my detailed and truthful review removed from the Facebook page, and that if my cousin, speaks volumes ( the branch actually removed the review tab option, so they can't be read by the public or added to). It's probably just as well, as several of the only 'positive' reviews appeared to be from family members of the Director, Helen Canning (conflict of interests at best?) In short, my family will be glad to be rid of this awful, amateur, excuse for an estate agenc...
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Comment on agent fees
Bad; money up front does not appear to be enough incentive to do a good job
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Mar 19,2015
Minithumbdown
By: 'John'
Mar 19,2015
3 people found
this helpful
I have rented from few different vendors in the last few years but have never dealt with such an ameturish bunch purporting to be professionals having paid the deposit and first months rent we then had to pay for an electrician and a plumber to carry out repairs and we are still waiting to be repaid do not rent from this shower of jokers...
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What agent could do to change your mind?
It would have been better if agent could be contacted and paid for repairs instead of having to pay for it with no chance of claiming monies for repairs
Attached Files
Comment on agent fees
Legalised extorsion
Was this helpful? Yes
By: Kevin
Aug 13, 2015
View all comments (1)
A common misconception is that the agent is the landlord, they are not. The job of the agent is to take landlords instructions and carry them out to the best of their abilities. If you had paid for works on behalf of the landlord and had already reported them in writing you may have right to reclaim them from rental. This agent provides each tenant who moves into a rented property in with a tenant information pack which informs the tenant of their rights in respect of repairs required, I woul ...
Mar 18,2013
Minithumbdown
By: 'Anonymous'
Mar 18,2013
10 people found
this helpful
Terrible service to tenants. Will charge you for anything and everything if possible. The vast majority of these charges are illegal under the Housing Act. Do not recommend these agents at all unless you enjoy being the victim of daylight robbery. Disgraceful. Furthermore, they take excessive amounts of time to process applications for short term tenancies....
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Was this helpful? Yes
By: Kevin
Aug 13, 2015
View all comments (1)
Penny Lane Homes (Johnstone) Ltd don't make any charges to tenants, the legislation was clarified a couple of years ago and it is illegal to charge some fees to tenants. They can only take landlords instructions in respect of accepting tenants into their property and application forms are processed as soon as possible given the above, the speed of references depends on how quickly the applicant employer/s and previous landlord reply to reference requests. ...

NAEA ARLA SAL TDS


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Job vacancies

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Agent Fees

We are a fixed fee selling company and also offer deferred payment options.
Our rental management packages are extremely competitive.
Last updated at 2:34 PM 21/08/2017 by Penny McGinley

Complaints Procedure

In house complaints procedure in place with higher level of managements.
We are also part of the Property Ombudsman.
Last updated at 2:34 PM 21/08/2017 by Penny McGinley

Awards won by Penny Lane Homes

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