Mar 10,2017
Minithumbdown
By:
Mar 10,2017
10 people found
this helpful
I can honestly say I've never experienced such appalling customer service and unprofessional behaviour from a service provider. Made no real attempt to promote tge property. When asked them to remove the property from their books the agent attempted to refuse to return the keys. After getting into a verbal dispute with Helen over her refusal to return keys because she was more concerned about an alleged missing poster and threatning to call the police this so called professional believes it appr...
read full review
Comment on agent fees
Ridiculous because they do nothing to warrant them. Fraud springs to mind
Was this helpful? Yes
Mar 10,2017
Minithumbdown
By:
Mar 10,2017
2 people found
this helpful
The fact that I have already had my detailed and truthful review removed from the Facebook page, and that if my cousin, speaks volumes ( the branch actually removed the review tab option, so they can't be read by the public or added to). It's probably just as well, as several of the only 'positive' reviews appeared to be from family members of the Director, Helen Canning (conflict of interests at best?) In short, my family will be glad to be rid of this awful, amateur, excuse for an estate agenc...
read full review
Comment on agent fees
Bad; money up front does not appear to be enough incentive to do a good job
Was this helpful? Yes
Sep 11,2015
Minithumbup
By:
Sep 11,2015
3 people found
this helpful
I have let 8 properties with Penny Lane Homes in Renfrew in the last year. Andy and his team have always offered great service, input and assistance. I wouldn't hesitate to recommend them and I regularly do. I know of other landlords who also use Penny Lane in Renfrew and are equally as happy. The staff are very friendly and respond to tenant enquiries very quickly. I have also taken out payment protection insurance following their credit referencing process....
read full review
Comment on agent fees
The fees are very fair, straightforward and cash is transacted back to me (landlord) quickly.
Was this helpful? Yes
Jul 17,2015
Minithumbdown
By:
Jul 17,2015
0 people found
this helpful
Tries to go a roundabout way to get ‚£50+VAT credit check fees which are ILLEGAL AND UNLAWFUL in Scotland. Use Let Alliance to get around this issue, i.e. force you to fill out and buy a credit check, but Let Alliance's website clearly states that fees above ‚£26.00 are CREDITED to the landlord, i.e. they ARE taking fees illegally. Staff member Kara was very rude on phone and lied saying they don't get any money from it - they do....
read full review
What agent could do to change your mind?
If they didn't charge illegal fees or lie.
Attached Files
Comment on agent fees
*Some* Fees in Scotland are ILLEGAL.
Was this helpful? Yes
By: Kevin
Aug 13, 2015
View all comments (1)
Most fees chargeable to tenants are illegal in Scotland, all tenants are offered the ability to provide their own references in order to satisfy the landlord, most tenants are unable to provide an up to date employer reference, landlords reference, credit report, proof of address for the last 3 years, 3 months bank statements within a reasonable time frame and therefor have the CHOICE to pay a third party to obtain and compile this information for them. All tenants are given this choice in writ ...
Jul 12,2015
Minithumbdown
By:
Jul 12,2015
0 people found
this helpful
Just discovered online that my neighbour's house which was identical to mine, sold for £13000 more with a better known estate agent two weeks prior to my house being sold. . Made the mistake of giving this guy the bottom price I'd accept and boy did he use it to his full advantage.To add insult to injury, I'd given this guy an expensive sofa that i no longer needed that he'd shamelessly asked me for. Don't touch this estate agent with a bargepole!!!...
read full review
What agent could do to change your mind?
Nothing!
Attached Files
Was this helpful? Yes
By: Penny Canning
Feb 23, 2017
View all comments (2)
This is very disappointing to hear of your bad experience with Andy White and his team at 2 Paisley Road. They were part of the Penny Lane Franchise but no longer in the group. They now trade from the same premises with the same team as 1 For Homes. We do hope you would give Penny Lane Homes another chance in the future to change your view of our family run business. We have now opened our own Renfrew Branch at 10-12 High Street and I am in the office should you ever wish to pop in. Kindes ...
Jun 01,2015
Minithumbdown
By:
Jun 01,2015
2 people found
this helpful
This agency is a joke. They fail to keep records of any issues tenants bring to them, they change their staff so often that details of things get lost. Their staff have no knowledge of tenants rights. They tell you you have no right to do something without actually knowing if you do or don't. They fail to keep up with repairs in a timely manner. Over two years to deal with a mould issue. They have no customer service or complaint handling skills unless you count shouting at people and calling th...
read full review
Was this helpful? Yes
By: Penny Canning
Feb 23, 2017
View all comments (2)
This is very disappointing to hear of your bad experience with Andy White and his team at 2 Paisley Road. They were part of the Penny Lane Franchise but no longer in the group. They now trade from the same premises with the same team as 1 For Homes. We do hope you would give Penny Lane Homes another chance in the future to change your view of our family run business. We have now opened our own Renfrew Branch at 10-12 High Street and I am in the office should you ever wish to pop in. Kindes ...
Mar 19,2015
Minithumbdown
By:
Mar 19,2015
3 people found
this helpful
I have rented from few different vendors in the last few years but have never dealt with such an ameturish bunch purporting to be professionals having paid the deposit and first months rent we then had to pay for an electrician and a plumber to carry out repairs and we are still waiting to be repaid do not rent from this shower of jokers...
read full review
What agent could do to change your mind?
It would have been better if agent could be contacted and paid for repairs instead of having to pay for it with no chance of claiming monies for repairs
Attached Files
Comment on agent fees
Legalised extorsion
Was this helpful? Yes
By: Kevin
Aug 13, 2015
View all comments (1)
A common misconception is that the agent is the landlord, they are not. The job of the agent is to take landlords instructions and carry them out to the best of their abilities. If you had paid for works on behalf of the landlord and had already reported them in writing you may have right to reclaim them from rental. This agent provides each tenant who moves into a rented property in with a tenant information pack which informs the tenant of their rights in respect of repairs required, I woul ...
Mar 18,2013
Minithumbdown
By:
Mar 18,2013
10 people found
this helpful
Terrible service to tenants. Will charge you for anything and everything if possible. The vast majority of these charges are illegal under the Housing Act. Do not recommend these agents at all unless you enjoy being the victim of daylight robbery. Disgraceful. Furthermore, they take excessive amounts of time to process applications for short term tenancies....
read full review
Was this helpful? Yes
By: Kevin
Aug 13, 2015
View all comments (1)
Penny Lane Homes (Johnstone) Ltd don't make any charges to tenants, the legislation was clarified a couple of years ago and it is illegal to charge some fees to tenants. They can only take landlords instructions in respect of accepting tenants into their property and application forms are processed as soon as possible given the above, the speed of references depends on how quickly the applicant employer/s and previous landlord reply to reference requests. ...

NAEA SAL TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 0 3 0 1 0 0 0 3

Job vacancies

Please see a list of jobs available

Agent Fees

Please call for current offers on letting and selling.

Market your let property for nothing no let no fee.

Sell your house from £399 including Home report + Selling Fee

Fixed Fee Estate agent no % here
Last updated at 10:17 AM 06/03/2014 by Andy White

Complaints Procedure

Complaints are sent to head office in writing and dealt with by the manager.
Last updated at 10:17 AM 06/03/2014 by Andy White

Awards won by Penny Lane Homes

Individual Branch Awards

Firm rankings



Office 1
14 Cochrane Street, Barrhead G78 1RF
(0)
Office 2
67 High Street, Johnstone PA5
(4)
Office 3
50 Glasgow Road, Paisley PA1 3AW
(1)
show all branches (5)
Office 4
522 Victoria Road, Glasgow G42 8BD
(0)
Renfrew
2 Paisley Road, Renfrew PA4 8LT
(3)

Find the Best Agent to
Buy, Sell or Rent Property