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    Ian Troy
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    Penny McGinley
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“ Flat sale... ”

Mar 16,2018
Minithumbup
Mark Canning
Kayleigh Payne
By: 'Hannah'
Mar 16,2018
2 people found
this helpful
I recently sold my Edinburgh property really quickly and painlessly through penny lane. I found them to be efficient and professional and I was pleased with the price I managed to achieve for my property. They were there to answer any questions I had and ...
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Comment on agent fees
very reasonable
Was this helpful? Yes
By: Penny McGinley
Mar 21, 2018
View all comments (1)
Hi Hannah, Thank you so much for your positive review about our branch. We really do try to go above and beyond for all our clients and live for the positive reviews. Take care Penny ...
Jan 22,2018
Minithumbup
Mark Canning
Penny McGinley
By: 'Kim'
Jan 22,2018
3 people found
this helpful
We received 1st class service, the process of selling our house was stress free thanks to mark and his team....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 17,2018
Minithumbup
Penny McGinley
All staff
By: 'Elaine'
Jan 17,2018
4 people found
this helpful
I have rented out two of my properties through Penny Lane Homes and am very happy with how quickly my properties were brought to market and how fast they found a tenant. Penny is a joy to work with and definitely goes the extra mile ...
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Was this helpful? Yes
Jan 04,2018
Minithumbup
Helen Canning
By: 'david thomson'
Jan 04,2018
3 people found
this helpful
this was our first time selling a house, so it was pretty big mine field, i contacted helen,who promptly came out to see us, i was impressed with the professionalism of helen, and further on her team, they all gave me so much of ...
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Comment on agent fees
fine
Was this helpful? Yes
By: Penny McGinley
Mar 21, 2018
View all comments (1)
Thank you very much for taking the time to review Penny Lane Homes Johnstone. It's appreciated by the firm and we are delighted you were happy with the customer service you received. ...
Dec 22,2017
Minithumbdown
Penny McGinley
By: 'Rory'
Dec 22,2017
5 people found
this helpful
Well what can I say. I dealt with Penny when looking for a new property to rent , now trust me when I say that in the 6 months search I didn't come across a more professional, more charming or more personable offering than that offered ...
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Comment on agent fees
Penny was simply amazing
Was this helpful? Yes
Dec 06,2017
Minithumbup
All staff
By: 'Amanda'
Dec 06,2017
3 people found
this helpful
Very happy with all of the help I've received since living in my property. I've had a few queries since moving into my property and each member of staff who were involved dealt with it fast and efficiently and were quick to communicate ...
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Comment on agent fees
Fees were affordable
Was this helpful? Yes
Sep 11,2017
Minithumbup
By: 'John c'
Sep 11,2017
5 people found
this helpful
The team at pennylane were always very helpful. They were very understanding if there was ever a problem with the property and quick to help us get it resolved....
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Comment on agent fees
Very fair
Was this helpful? Yes
Sep 08,2017
Minithumbup
Kayleigh Payne
Ian Troy
By: 'Allanah Perrie & Ross Rae'
Sep 08,2017
6 people found
this helpful
Since seeing our new home we have had nothing but fantastic and prompt service and correspondence from Penny Lane, we are so glad that we chose them especially as we are both renting for the first time. The process has been so simple and all ...
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Comment on agent fees
Very good and fair!
Was this helpful? Yes
Aug 31,2017
Minithumbup
Mark
By: 'Mandy Ambrose'
Aug 31,2017
1 people found
this helpful
Mark helped me view a portfolio of properties listed with them. We spent a couple of hours trawling through Paisley looking at flats with my 5 month and 3 year old. He was extremely helpful and very patient during our viewings. He was well informed on each ...
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Comment on agent fees
Not known.
Was this helpful? Yes
Aug 28,2017
Minithumbup
Helen Canning
By: 'David'
Aug 28,2017
6 people found
this helpful
I was delighted with the service we received from start to finish from Helen at Penny Lane Homes. She was efficient in coming out to us for our valuation with a speedy response to confirm fees and valuation. We had great updates from Claire Feeley ...
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Comment on agent fees
Very fair compared to other agents in the surrounding area.
Was this helpful? Yes
Aug 26,2017
Minithumbup
Mark Canning
By: 'Jackie Donnelly'
Aug 26,2017
7 people found
this helpful
Mark has been very helpful , always available when needed,would highly recommend this agent , he got my house sold within a day...
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Comment on agent fees
Agents fees were acceptable
Was this helpful? Yes
Aug 25,2017
Minithumbup
By: 'Liz M'
Aug 25,2017
6 people found
this helpful
We have been very happy with the service delivered by Penny Lane Homes, especially since they took over from Learmonts. However, we are also more than satisfied with the help Ian Troy has given us over the years, including when he was at Learmonts, for ...
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Comment on agent fees
I thought the fees were fair.
Was this helpful? Yes
Aug 16,2017
Minithumbup
Ian Troy
By: 'Arnie Cartwright'
Aug 16,2017
6 people found
this helpful
I would like to thank Penny Lane Homes for the excellent service provided since they took over my property lease from Learmonts. The few issues I have experienced have been quickly and efficiently dealt with by the staff. I would particularly like to thank Ian ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 16,2017
Minithumbup
Kayleigh Payne
By: 'Mandy'
Aug 16,2017
6 people found
this helpful
I have been very impressed with this agency. The takeover from Learmonts was very well communicated, with a plan drawn up to reinstate any rent which was outstanding. At first I was hesitant to continue with an agency after the awful experience with Learmonts. However, ...
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Comment on agent fees
Happy to pay the fees as long as the agency delivers
Was this helpful? Yes
Mar 10,2017
Minithumbdown
Helen Canning
By: 'Carol Ann Brewer'
Mar 10,2017
4 people found
this helpful
The fact that I have already had my detailed and truthful review removed from the Facebook page, and that if my cousin, speaks volumes ( the branch actually removed the review tab option, so they can't be read by the public or added to). It's probably ...
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Comment on agent fees
Bad; money up front does not appear to be enough incentive to do a good job
Was this helpful? Yes
Sep 11,2015
Minithumbup
By: 'Ron'
Sep 11,2015
6 people found
this helpful
I have to say the PL are great at getting me teants quickly and get the proeprty re let again when the tenants move out, I have used them now for over a year and they were quick to inform me and also kept me ...
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Was this helpful? Yes
Mar 19,2015
Minithumbdown
By: 'John'
Mar 19,2015
4 people found
this helpful
I have rented from few different vendors in the last few years but have never dealt with such an ameturish bunch purporting to be professionals having paid the deposit and first months rent we then had to pay for an electrician and a plumber to ...
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What agent could do to change your mind?
It would have been better if agent could be contacted and paid for repairs instead of having to pay for it with no chance of claiming monies for repairs
Attached Files
Comment on agent fees
Legalised extorsion
Was this helpful? Yes
By: Kevin
Aug 13, 2015
View all comments (1)
A common misconception is that the agent is the landlord, they are not. The job of the agent is to take landlords instructions and carry them out to the best of their abilities. If you had paid for works on behalf of the landlord and had already reported them in writing you may have right to reclaim them from rental. This agent provides each tenant who moves into a rented property in with a tenant information pack which informs the tenant of their rights in respect of repairs required, I woul ...
Mar 18,2013
Minithumbdown
By: 'Anonymous'
Mar 18,2013
11 people found
this helpful
Terrible service to tenants. Will charge you for anything and everything if possible. The vast majority of these charges are illegal under the Housing Act. Do not recommend these agents at all unless you enjoy being the victim of daylight robbery. Disgraceful. Furthermore, they take ...
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Was this helpful? Yes
By: Kevin
Aug 13, 2015
View all comments (1)
Penny Lane Homes (Johnstone) Ltd don't make any charges to tenants, the legislation was clarified a couple of years ago and it is illegal to charge some fees to tenants. They can only take landlords instructions in respect of accepting tenants into their property and application forms are processed as soon as possible given the above, the speed of references depends on how quickly the applicant employer/s and previous landlord reply to reference requests. ...

NAEA ARLA SAL TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 0 3 3 6 0 0 0 0 1

Agent Fees

We are a fixed fee selling company and also offer deferred payment options.
Our rental management packages are extremely competitive.
Last updated at 2:34 PM 21/08/2017 by Penny McGinley

Complaints Procedure

In house complaints procedure in place with higher level of managements.
We are also part of the Property Ombudsman.
Last updated at 2:34 PM 21/08/2017 by Penny McGinley

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