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    Amy Booth
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    Jordan Henderson
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    Lena Duzenko
About Penney & Co
Since we set up in 1959 Penney & Co has been selling and letting the best properties in the area. Along the way we've acquired a reputation as an agent of reliability, honesty and the utmost professionalism. We strive always to get the best possible prices whatever the market, whilst also delivering a five star service to all our clients.

We have a wealth of knowledge of our local market and you will find our friendly, dedicated, approachable team ready to help. Get
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17-21 Richmond Road
Kingston Upon Thames
Greater London
KT2 5BW
020 8546 8715

 
Website not available Properties for sale
Properties for rent
Nov 14,2017
Minithumbup
Lisa Henderson
By: 'Monica from New Malden'
Nov 14,2017
1 people found
this helpful
Since Lisa has taken over , I must confess , I feel at ease . Normally this is a chore , but with Lisa it all feels comfortable and her attitude is excellent and she is very helpful and simply gets things done .. Lisa thank you for making my tenant experience a straight forward and pleasant experience . Monica...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 14,2017
Minithumbup
Lena Duzenko
By: 'JoshBullock'
Nov 14,2017
0 people found
this helpful
Lena has recently taken over as property manager for our flat. Recently we had an issue with our shower pump and Lena was very quick to help us with the issue and our previous communications have been fantastic. She is always reachable and always returns telephone calls when she is out of the office. A first class, professional and friendly service. We both talk to friends about their property management and rental agreements, and we are very pleased to have someone like Lena at Penney and Co....
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Nov 14,2017
Minithumbup
Lena Duzenko
By: 'Dave'
Nov 14,2017
1 people found
this helpful
Since taking over the management of my apartment, Lena has been fantastic. From her first introduction to me to the relentless chasing she is doing of my not so responsive managing agent at the moment. She's communicates regularly which is the key to everything. I am Head of Customer Service for a large house builder and know what it takes to succeed in this demanding industry and would highly recommend Lena and she is a credit to Penney and Co....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 13,2017
Minithumbup
Lisa Henderson
Jade Jennings
By: 'Stewart penney'
Nov 13,2017
1 people found
this helpful
I have a portfolio of properties in the Kingston / Surbiton area and have found Lisa to be excellent with dealing with all of our property maintenance being very responsive and informative. Jade is excellent at getting on the case and always seems to find the perfect tenant for each property....
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Comment on agent fees
i am happy with the fees i am paying
Was this helpful? Yes
Nov 11,2017
Minithumbup
Lisa Henderson
By: 'James'
Nov 11,2017
1 people found
this helpful
Lisa has been on the ball dealing with our enquiries. Lisa responds quickly & efficiently to calls and concerns. She has also been considerate and has empathised with our difficulties in getting rent paid on time....
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Nov 10,2017
Minithumbup
Lisa Henderson
By: 'Linzi'
Nov 10,2017
1 people found
this helpful
I just wanted to make sure that it is known how great Penney ad Co are as an agent. The lettings team, Jade and Ben and the property manager Lisa have been so helpful from the moment we moved in. Any maintenance issues have been dealt with quickly and we have just got a new shed in the back garden! Thank you to all of you....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 10,2017
Minithumbup
Lisa Henderson
Ben Appleyard
By: 'Bip'
Nov 10,2017
1 people found
this helpful
We have been letting a few properties through penny for past years and the firm has always provided good service and the current team of Ben as the letting manager, director and Lisa ,the property manager, have exceeded our eection and have been providing five star service to us on all properties.Thank you Ben ,Lisa we appreciate it...
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Comment on agent fees
Good and competitive
Was this helpful? Yes
Oct 10,2017
Minithumbup
By: 'Danielle G'
Oct 10,2017
1 people found
this helpful
Great property management service from Lena and always follows up after. Very helpful and gets back to me within a day...
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By: Asma
Oct 17, 2017
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Dear Danielle, Thank you very much for your great review regarding your experience with Penney & Co. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Customer Relations Manager ...
Oct 09,2017
Minithumbup
By: 'steve'
Oct 09,2017
1 people found
this helpful
Lisa Henderson is a very efficient property manager, and has definitely got excellent communications and marketing skills. She makes herself available, when needed, and is a very dynamic and trustworthy agent....
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Comment on agent fees
not able to judge on this yet
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By: Marilyn
Oct 17, 2017
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Dear Steve, I am writing to say thank you for your kind comments about the service you received from Penney & Co. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Customer Relations Manager ...
Jun 26,2017
Minithumbup
Jade Jennings
Ben Appleyard
By: 'Masood'
Jun 26,2017
1 people found
this helpful
Penney & Co, Kingston branch ( Jade and Ben) have been professional and efficient during the whole process. The property was also with another letting agent who were unable to find tenants. They were available and happy to answer any queries I had promptly. Jade was constantly in touch and provided a high level of service. I would recommend them to landlords....
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By: Asma
Jul 03, 2017
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Dear Masood, Thank you for your review regarding your experience with Penney & Co. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager ...
Feb 27,2015
Minithumbup
Michael Hughes
By: 'John and Sally'
Feb 27,2015
1 people found
this helpful
From the first veiwing through to completion of the tenancy agreement and moving in Michael was very effcient and helpful. Viewings were set up to suit our availabilty and were on time with a courtesy and freindly showing of the flat. Once we had paid the deposit we were able to agree the rental and moving in dates that we needed and Michael was quite professional in dealing between ourselves and the Landlord to everyones satisfaction. All business was done electronically reducing the amount of ...
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By: Marilyn
Apr 27, 2015
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Hello, I am the Customer Services Manager here for Penney & Co group and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Oct 15,2014
Minithumbup
Amy Booth
Jordan Henderson
By: 'CJDoust'
Oct 15,2014
1 people found
this helpful
We were first time renters, and had dealt with a couple of other (very unhelpful) lettings agencies, Penney & Co were absolutely brilliant! On the viewing we had the agent was knowledgable and relaxed, We then dealt with Amy through phone calls and e-mails. She was always helpful, all of the information we could have wanted was given to us quickly and she was more than happy to deal with any queries we had. The process was clear and the dates we needed to do things by were always made known ...
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By: Marilyn
Nov 11, 2014
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Hello, I am head of customer services here at Penney & Co and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Oct 08,2014
Minithumbup
Amy Booth
By: 'Simon'
Oct 08,2014
1 people found
this helpful
Amy was incredibly helpful and attentive throughout the whole experience. I would have no hesitation in recommending you a friend....
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By: Marilyn Plews
Oct 14, 2014
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Hello, I am head of customer services here at Penney & #Coand I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Sep 23,2014
Minithumbup
Michael Hughes
By: 'Magda'
Sep 23,2014
1 people found
this helpful
Michael was looking after us from beginning and he had very professional approach. He was also very helpful and friendly and nothing was a hassle for him. We couldn't ask for better service really and would recommend Penney & Co if you're looking for a new home....
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By: Marilyn Plews
Oct 14, 2014
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Hello, I am head of customer services here at Penney & Co and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Aug 17,2014
Minithumbup
By: 'Tauchert'
Aug 17,2014
1 people found
this helpful
Having let properties through Penney & Co over many years, I was somewhat concerned when there was a change of ownership last year. However, after a few initial problems, the new members of staff have proved to be extremely helpful and efficient in every way. They prepared excellent details of the property and rapidly found new tenants at a very satisfactory rent. Nothing is too much trouble and they respond promptly to all phone calls and emails. I shall certainly continue to use them for...
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By: Marilyn
Aug 19, 2014
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Hello, I am head of customer services here at Penney & Co and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Jul 30,2014
Minithumbup
Amy Booth
By: 'Denzel Currie'
Jul 30,2014
1 people found
this helpful
The service at Penny&Co was excellent, All questions and concerns we had when renting out house were answered quickly and their was always someone to talk to during the whole of the process. The process itself was very simple with only one contract to sign and a few personal documents to provide, everything was able to be handed in online which made it very simple but there was still the option to come into the offices or visit in person to talk to someone that was helpful and that was able ...
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By: Marilyn
Aug 26, 2014
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Hello, I am head of customer services here at Penney & Co's group office and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Jul 29,2014
Minithumbup
By: 'Llamar'
Jul 29,2014
1 people found
this helpful
From the beginning, Penny and co have showed top professionalism and efficiency when dealing with customers like myself. Key information regarding the property has always been notified to us on time without delay....
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Jul 28,2014
Minithumbup
Georgie Edwards
Jordan Henderson
By: 'Claire'
Jul 28,2014
1 people found
this helpful
All members of staff who have dealt with my tenancy have been incredibly helpful. They have been easily contactable, replying to emails within a short amount of time, and dealing with any problems to the best of their ability....
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Jul 28,2014
Minithumbup
Jordan Henderson
By: 'AKadar'
Jul 28,2014
1 people found
this helpful
Penney & Co - in particular Jordan, provided a level of assistance and support throughout, which we have not previously experienced from an estate agent. I would highly recommend them....
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Jul 28,2014
Minithumbup
Georgie Edwards
Jordan Henderson
By: 'Christina'
Jul 28,2014
1 people found
this helpful
I have found in the past that real estates can be difficult to deal with and I very rarely have a positive experience but both Georgia and Jordan have been so helpful, extremely flexible and always provide what is needed. Any time there is advice I need or a small change that needs to be done, it is as soon as asked. I also felt they genuinely cared about my husband and my needs and where your home is concerned, this is a huge plus. I have already recommended Penny & Co to the friends I know...
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Jul 14,2014
Minithumbdown
By: 'HANIF GAFFAR'
Jul 14,2014
0 people found
this helpful
Appear to be professional buy i do not think they have looked the word up in a dictionary. Viewed a property and offered asking price for it to be increased by a another £100 by the next morning. Also promised by Michael on the first day that he would call by the afternoon, no call received so made a second call 2 days later and spoke to lettings manager who first scrambled a few lies together and in a murder case would have been found guilty in the first instance even if the judge was a...
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By: Marilyn
Jul 15, 2014
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Hello Hanif I am really sorry to hear that you have been unhappy with the service provided by our team at Penney's. I am head of Customer Services and I wondered if I could be of any further assistance? If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. The Area Director has also seen you post and is looking into your complaint, but we would of course like the opportunity to di ...
Mar 31,2014
Minithumbup
By: 'annapoylelands'
Mar 31,2014
1 people found
this helpful
Very hands-on and personable business where nothing is too much trouble. The staff are very welcoming and always remember our details as a landlord, even when dealings with them may be months apart. Penney & Co will always go the extra step to help their customers. In the 3 years we have let the property, it has been vacant for half a day! I would definitely recommend this local business....
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By: Marilyn
Apr 01, 2014
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Hello, I am head of customer services here at Penney & Co and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Jan 19,2013
Minithumbdown
By: 'Annoyed'
Jan 19,2013
3 people found
this helpful
Having rented properties for the past 20 years Penney & Co are without doubt the most aggressive and pompous agents I have dealt with. They hiked the rent without the owner knowing and entered my property when ever they liked without prior notice and when I wasn\'t there!! They are the without a doubt the most arrogant of all agencies. Issues not dealt with, terrible communication, my only advice.....STAY AWAY FROM PENNEY & CO!...
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Mar 11,2010
Minithumbdown
By: 'CJS'
Mar 11,2010
3 people found
this helpful
I initially liked Penney and Co because they are independent, local, friendly and straight-forward. However they quickly proved to be unreliable, uncommunicative, and unhelpful. This even went as far as changing agreed rental prices and publishing them without discussing with me, and then unbelievably negotiating and agreeing a yet lower price with prospecting tenants and never bothering to mention it to me! When I noticed and disagreed, I was made to feel like an awkward customer...!...
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Areas covered
  • KT2
  • KT1
  • KT6
  • KT5
  • KT9
  • KT8
  • TW11
  • TW10
  • SW10

ARLA RICS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 1 12 1 0 0 0 0 1 1

Job vacancies

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Agent Fees

No fees set.
Last updated at 11:49 AM 23/12/2014 by Jordan Henderson

Complaints Procedure

No procedure set.
Last updated at 11:49 AM 23/12/2014 by Jordan Henderson

Awards won by Penney & Co

Individual Branch Awards

Kingston Upon Thames, KT2 5BW

Amy Booth - upload your photo Amy Booth
3 reviews

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Jordan Henderson - upload your photo Jordan Henderson
4 reviews

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Georgie Edwards - upload your photo Georgie Edwards
2 reviews

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Michael Hughes - upload your photo Michael Hughes
2 reviews

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Jade Jennings - no image available Jade Jennings
2 reviews

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Ben Appleyard - no image available Ben Appleyard
2 reviews

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Jamie Marney - no image available Jamie Marney
0 reviews

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Lisa Henderson - upload your photo Lisa Henderson
5 reviews

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Lena Duzenko - upload your photo Lena Duzenko
2 reviews

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