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    Chris Wood
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    Helen Oliver
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    Jenny Holman
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    Roz Van Bishop
PDQ is a locally owned and independent company based in West Cornwall. We pride ourselves on our knowledge of the property market, our friendly, helpful attitude and have helped thousands of people to move home since opening in 2001.

14 Coinagehall Street
Helston
Cornwall
TR13 8EB
01326 561 561

 
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Properties for sale
properties for rent (1)
Nov 23,2012
Minithumbup
By:
Nov 23,2012
0 people found
this helpful
Chris Wood is one of the most professional people I have ever dealt with and in my opinion PDQ are just a breath of fresh air as far as Estate Agents are concerned. They are courteous, they are honest, they are on the ball and they know the state of play with my transaction at any given moment. Chris keeps me up to date by email as I am in Africa and nothing escapes him, if something is amiss, he is on to it in a flash. I seriously can not recommend this company and Chris Wood strongly enough...
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Oct 15,2012
Minithumbdown
By:
Oct 15,2012
0 people found
this helpful
Re PDQ Helston. I asked to receive details of the lease re the flat I was interested in. I asked specific questions such as arfe pets allowed, about the maintenance charges/cover & other things. I was priomised that Chris would contact owner straight away & would email me back with details. No email ever arrived. On the day of my appointment to view ( only possible apparently on Saturdays around lunchtime) I was ill & unable to drive 120 miles to view, I contacted agent & said I ...
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What agent could do to change your mind?
Be more truthful & tactful. Consider the prospective buyer was unwell but still wanted to make the effort to view a few days later. In fact consider the prospective buyer as well as the seller.
Was this helpful? Yes
By: Chris Wood
Oct 16, 2012
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I am always sad to see an adverse comment on our service and take any such comment seriously; especially when they involve me personally, and the service my company provides. Having checked our file on this, our notes show that we did explain the very high levels of interest in the property prior to your viewing appointment and again at the time you unfortunately had to cancel due to ill health. However, they also show that we failed to update you the following week to say that the property h....
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Complaints Procedure

Complaints procedure - Contact the office department manager concerned and try to resolve. Sales - Helen Oliver. Rental - Jenny Holman. The complaint will be logged onto our system.An acknowledgement will be sent within 3 working days, an investigation will be undertaken and a formal reply sent out within 15 working daysEscalate to the Company Director, Chris Wood, if still unresolved. The matter will again be investigated and a further full response will be sent within another 15 working days.If no agreement can be reached at this stage an offer amde be made to pass to The Property Ombudsman for adjudication.We abide by the Property Ombudsman code to in-house complaints handlingSales: http://www.tpos.co.uk/downloads/TPOE27%20Code%20of%20Practice.pdf Rental: http://www.tpos.co.uk/downloads/IEL02-3%20Code%20of%20Practice%20for%20Residential%20Letting%20Agents.pdf 
Last updated at 1:03 PM 16/10/2012 by Chris Wood

Awards won by PDQ Estates LTD

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Chris Wood - upload your photo Chris Wood
2 reviews

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Helen Oliver - upload your photo Helen Oliver
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Jenny Holman - upload your photo Jenny Holman
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Elise Cheseldine - upload your photo Elise Cheseldine
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Kerenza Jones - upload your photo Kerenza Jones
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Melanie Nicholls - upload your photo Melanie Nicholls
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Roz Van Bishop - upload your photo Roz Van Bishop
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