Payne & Company
4.7/5, 27 reviews
96% recommended
75% sales valuation accuracy
100% sales fee satisfaction
79% lettings valuation accuracy
95% lettings fee satisfaction



Property Features

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2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 100% £207,000 £645,000
Lettings 79% 95% £650 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 0 4 0 3 0 3 0 3 1
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Great Service...”

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Mar 23,2021
Minithumbup
Mark
By: 'Robert'
Mar 23,2021
0 people found
this helpful
Mark. This is what I wrote. ------- Payne & Co are a well-established, friendly and extremely experienced team of Estate Agents that I would highly recommend. I have come across and dealt with many estate agents in my personal capacity when considering a potential  property and ...
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“underhanded tricks...”

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Aug 03,2018
Minithumbup
Mark
By: 'mervyn'
Aug 03,2018
1 people found
this helpful
do not trust this company to sell your house - seriously undervalued my property ( for what reason it seems this estate agent getting up to tricks of the old trade ) £45,000 below the last valuation 2 weeks ago - 55k below last years valuation - just had ...
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Comment on agent fees
didn't get that far
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“Very disappoint...”

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Apr 30,2018
Minithumbdown
Alexander
By: 'Nono'
Apr 30,2018
0 people found
this helpful
Very bad comunication when you need agentie help is dosnt happen; they try to be very polite but they are not, I will not reccomand this agentie....
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Comment on agent fees
They have big fees but they dosnt help when you have problem.
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“Been with Payne & Co for nearly 15 years. Says it all ......”

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Sep 29,2017
Minithumbup
Colin
By: 'SSees'
Sep 29,2017
0 people found
this helpful
Been with Payne & Co for nearly 15 years. Says it all really. Great Service, very Friendly and I have complete peace of mind, Colin & Graham deal with it all. I could not ask for more!...
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Comment on agent fees
Fair
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“The service we received from Payne and Co was fantastic. ......”

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Sep 25,2017
Minithumbup
By: 'US'
Sep 25,2017
0 people found
this helpful
The service we received from Payne and Co was fantastic. I recently purchased a flat and the whole team especially Humzah was really helpful throughout the whole process....
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Comment on agent fees
Good
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“What a smooth and stress free move due to all ......”

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Sep 21,2017
Minithumbup
By: 'Teresa'
Sep 21,2017
0 people found
this helpful
What a smooth and stress free move due to all staff who were very polite, helpful at all times. We were updated promptly on all matters and any problems were ironed out quckly. thank you all for your hard endeavours....
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Comment on agent fees
Good
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“Excellent customer service from both Ken and Tom. As a ......”

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Sep 20,2017
Minithumbup
Ken
By: 'KK'
Sep 20,2017
0 people found
this helpful
Excellent customer service from both Ken and Tom. As a buyer, they made the whole process hassle free and easy and helped us complete in no time at all. Thank you very much both!...
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“Have been with this Agent for many years and have ......”

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Sep 15,2017
Minithumbup
Colin
By: 'Arsenal/Roma'
Sep 15,2017
0 people found
this helpful
Have been with this Agent for many years and have always been extremely professional,courteous and knowledgeable. Vet future tenants well as best as one could under todays difficult market. As their client I very happy and would not go elsewhere....
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Comment on agent fees
Good
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“Graham has managed rental properties on my behalf for several ......”

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Sep 15,2017
Minithumbup
Graham
By: 'Karen'
Sep 15,2017
0 people found
this helpful
Graham has managed rental properties on my behalf for several years now. I would not hesitate in recommending him. I have always found him to be extremely knowledgeable and helpful in the renting market and block management....
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“Payne and Co Letting is a very professional and supportive ......”

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Sep 15,2017
Minithumbup
By: 'Julie'
Sep 15,2017
0 people found
this helpful
Payne and Co Letting is a very professional and supportive Estate Agent. My dealings with them for the past 4 years managing my properties have been very positive. They are very efficient with inspecting my properties , dealing with any repairs and communicating these to me promptly. ...
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“I am a director of a small property company with 3 ......”

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Sep 14,2017
Minithumbup
Colin
By: 'Ruth'
Sep 14,2017
0 people found
this helpful
I am a director of a small property company with 3 properties in the LB Redbridge. Colin and Graham have been managing our properties for about 15 years. We have always found them very friendly, helpful and efficient, always willing to discuss and deal with problems and ...
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Comment on agent fees
Good, given the level of service.
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“I was highly anxious about renting out my home. Colin ......”

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Sep 13,2017
Minithumbup
Colin
By: 'Rawson'
Sep 13,2017
1 people found
this helpful
I was highly anxious about renting out my home. Colin explained the process clearly and thoroughly. He took me through the contracts and deposit schemes as well as answering my numerous questions and concerns. All with patience and good grace. He then took care to ...
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Comment on agent fees
not experienced enough to comment
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“This branch has managed my property since 2009 with promptness, courtesy ......”

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Sep 13,2017
Minithumbup
Colin
By: 'JBC'
Sep 13,2017
0 people found
this helpful
This branch has managed my property since 2009 with promptness, courtesy and diligence. Careful to select reliable tenants, notify the landlord of potential issues with good notice, and act swiftly upon them. The staff and service are much appreciated....
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Comment on agent fees
Good value for the service offered.
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“Colin has been dealing with my property for many years ......”

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Sep 13,2017
Minithumbup
Colin
By: 'Dave'
Sep 13,2017
0 people found
this helpful
Colin has been dealing with my property for many years now and I have had nothing but great service from him, good company and a lovely fellow....
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“I moved abroad for work and let out my flat, ......”

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Sep 12,2017
Minithumbup
Graham
By: 'AJ'
Sep 12,2017
0 people found
this helpful
I moved abroad for work and let out my flat, finding a letting agency you can trust to manage your affairs is a big deal. I have now been with Payne & Co for over 11 years, they are always professional, courteous, reliable and trustworthy. I mainly ...
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Comment on agent fees
Good.
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“I had been looking for a house for few years ......”

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Sep 12,2017
Minithumbup
Tom
By: 'AAMER'
Sep 12,2017
0 people found
this helpful
I had been looking for a house for few years but always been unfortunate due to vendor changing their mind or the agent not being completely honest. This all changed when I saw a house advertised by Payne & Co. I was fortunate that Tom was ...
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Comment on agent fees
GOOD
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“Always enthusiastic and willing assist whenever you call the office. ......”

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Sep 12,2017
Minithumbup
Colin
By: 'Jamesie.'
Sep 12,2017
1 people found
this helpful
Always enthusiastic and willing assist whenever you call the office. Good knowledge in his area of work. Most importantly returns your calls when he says he will....
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Comment on agent fees
Good!
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“I have been with Payne & Co since 2006. Colin is very ......”

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Sep 12,2017
Minithumbup
Colin
By: 'Tina'
Sep 12,2017
1 people found
this helpful
I have been with Payne & Co since 2006. Colin is very professional, polite and always willing to help. Over the past years his work has been invaluable to me. I always and continue to have peace of mind knowing my property is in good hands....
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Comment on agent fees
Good
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“Graham has looked after my portfolio for many years not ......”

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Sep 12,2017
Minithumbup
Graham
By: 'Richard'
Sep 12,2017
0 people found
this helpful
Graham has looked after my portfolio for many years not only has he been very helpful to me but has dealt with everything in a totally professional manor..I would therfore recommend him and his staff to anyone...
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Comment on agent fees
There fees have been more than fair
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“GREAT AGENT,NICE, HONEST AND VERY HELPFUL,I DO NOT ......”

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Sep 11,2017
Minithumbup
Colin
By: 'CHRIS'
Sep 11,2017
1 people found
this helpful
GREAT AGENT,NICE, HONEST AND VERY HELPFUL,I DO NOT KNOW A BETTER . HE IS MY AGENT FOR SIX YEARS AND I HIGHLY RECOMMEND HIM....
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Comment on agent fees
GOOD
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“Have been my agent for many years on a number ......”

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Sep 11,2017
Minithumbup
Graham
By: 'Graeme'
Sep 11,2017
0 people found
this helpful
Have been my agent for many years on a number of properties. Extremely efficient and reliable. Nothing too much trouble....
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Comment on agent fees
They are fine.
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“All staff have been very helpful; very professional and very ......”

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Sep 11,2017
Minithumbup
Humzah
By: 'Laila'
Sep 11,2017
0 people found
this helpful
All staff have been very helpful; very professional and very patient in dealing with queries (lots). Big THANK YOU for every thing. Highly recommend them....
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Comment on agent fees
Good - they deserve it.
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“Professional, knowledgeable, polite and very helpful service - just as ......”

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Sep 11,2017
Minithumbup
Graham
By: 'Thomas'
Sep 11,2017
0 people found
this helpful
Professional, knowledgeable, polite and very helpful service - just as you would expect from modern Estate Agent. I would recommend to everyone. Will definitely use them again. Best in Ilford!...
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Comment on agent fees
Good - Fees comparable with other Estate Agents
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“I used the services of Payne & Co for approximately 4 years ......”

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Sep 11,2017
Minithumbup
Colin
By: 'AMS1'
Sep 11,2017
1 people found
this helpful
I used the services of Payne & Co for approximately 4 years from 2011 to 2015. during that time, I received an excellent service - nothing was too much trouble and I always received really good advice. i developed a very good working relationship with everyone but with Colin ...
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Comment on agent fees
I found the fees to be really good value for money and received a top class service for them.
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“I've been with Payne and Co since 2009.Colin is my ......”

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Sep 10,2017
Minithumbup
Colin
By: 'Gitana'
Sep 10,2017
1 people found
this helpful
I've been with Payne and Co since 2009.Colin is my agent since then and I'd strongly recommend him to any new customers.He's very profesional,always kind and with great attitude.he's got a good sence of humor too.Never let me down and always ...
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“A 5 star service with lots of local knowledge who found ......”

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Sep 07,2017
Minithumbup
Graham
By: 'Aaron'
Sep 07,2017
1 people found
this helpful
A 5 star service with lots of local knowledge who found a respectable tenant in a very quick time thank you....
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Comment on agent fees
Reasonable
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“This is the second time we have used Payne and ......”

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Sep 02,2017
Minithumbup
By: 'Clive'
Sep 02,2017
0 people found
this helpful
This is the second time we have used Payne and Co. firstly to buy and then to sell our house. I have no hesitation in recommending them. All the staff members we have dealt with have been courteous and professional and have taken a pro-active ...
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Comment on agent fees
The fees are in line with market norms.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Payne & Company

Regional Awards won by Payne & Company

Individual Branch Awards

Ilford, IG1



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