Pavilion Properties is a market leading letting agent based in Brighton and Hove. We offer a first class service to both landlords and tenants and are rapidly gaining a very good reputation throughout Sussex for the work we do. If you have a property to let, a property to rent or require a property valuation please call us and speak to one of our experienced negotiators. Pavilion Properties have a large portfolio of student houses that accommodate students from Sussex University, Brighton Univer Read full description...
Pavilion Properties

128-129 Lewes Road
Brighton
East Sussex
BN2 3LG
01273 686 306

Website not available

Properties for Sale
Properties to Rent

“ Awful experience.... ”

Mar 28,2018
Minithumbdown
By: 'PK'
Mar 28,2018
0 people found
this helpful
I just gave away my money so the agency took advantage of my situation and I never got a refund. The customer service is horrible and no one even cared to reply to me....
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Was this helpful? Yes
May 16,2016
Minithumbup
By: 'MayaxRosser'
May 16,2016
0 people found
this helpful
When me and my partner found a property with Pavillion properties, it was very straight forward. Since we had just spent a year with another agency, while having hell with the old property as well. This was a breath of fresh air! Joss Goodwin was ...
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Comment on agent fees
Good
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By: Robert Austin
May 16, 2016
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Dear Maya, Thank you for your review. We work extremely hard to make sure issues are dealt with efficiently and we are glad you are happy with us and your home. ...
Feb 03,2016
Minithumbup
By: 'Rose R.'
Feb 03,2016
0 people found
this helpful
Very reliable and accurate. Whenever there is a problem they try and resolve the issue within 24 hours. Joss is very quick at replying to e-mails and coming with solutions to fix any minor problems we might have had. Pavilion properties is a good agency and ...
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Jan 29,2016
Minithumbup
By: 'Charlotte'
Jan 29,2016
0 people found
this helpful
Renewing contract with them. They are efficient at what they do, any problems are sorted out quickly. The staff are all friendly. They have dealt with everything quickly....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 30,2015
Minithumbup
By: 'Fiona'
Oct 30,2015
0 people found
this helpful
Rob and Joss were very helpful and got tenants very quickly for my property They were very helpful with all the details of renting...
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Comment on agent fees
very reasonable
Was this helpful? Yes
Oct 20,2015
Minithumbup
By: 'Marek'
Oct 20,2015
0 people found
this helpful
I have been dealing with few agencies so far and I can easily rank Pavilion Properties as the best of them. The agent we deal with is Joss Goodwin and from beginning he was very helpful, fast and efficient. Whenever we called for some minor ...
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Was this helpful? Yes
Aug 31,2015
Minithumbup
By: 'Chi Wai Yuen'
Aug 31,2015
0 people found
this helpful
The staffs have great attitude while they are serving us, also being really helpful with all the favour. All the letting process is efficient and convenience, we could done most of them on the internet....
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Aug 25,2015
Minithumbup
By: 'seb'
Aug 25,2015
0 people found
this helpful
I've been with 3 letting agents in Brighton, Pavilion being the most efficient, honest and easy to get along with, They're reliable with house maintenence and their staff are very helpful. This is the reason i will be using them again...
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Aug 13,2015
Minithumbup
By: 'Tom'
Aug 13,2015
0 people found
this helpful
When me and my housemate moved into our new flat with Pavilion Properties it wasn't in the best state. There was a leak in the bathroom, it was dirty, a broken plug socket in one of the bedrooms, a broken shed door in the garden ...
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Was this helpful? Yes
Aug 03,2015
Minithumbup
By: 'imsorryrumham'
Aug 03,2015
0 people found
this helpful
I am writing to declare my utmost satisfaction with the role that Joss played in enabling myself and my girlfriend to find somewhere to live. A constant understanding for the troubles we had in our previous home and did nothing but aid the process of ...
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Jul 26,2015
Minithumbup
By: 'JOhn Edwards'
Jul 26,2015
0 people found
this helpful
Liam was very professional. Took his time understanding what we wanted and found properties that suited our needs. As a Dad of a student I was reassured that he knew what he was doing for my daughter....
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Was this helpful? Yes
Jul 06,2015
Minithumbup
By: 'Sarah - Brighton University'
Jul 06,2015
0 people found
this helpful
I have worked closely with Pavilion properties for 2 years, we rent several houses for them for our Students and Liam is my account Manager and number 1 go-to. Liam has been consistently polite, organised and helpful and a pleasure to work with, it has made my ...
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Was this helpful? Yes
Jun 09,2015
Minithumbup
By: 'Sophie Tanner'
Jun 09,2015
0 people found
this helpful
I had a very positive experience from using Pavillion Properties, I thought it might be a stressful process but was really surprised at how little I had to do and was extremely happy to have the stress taken away! Joss Goodwin was highly professional and ...
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Mar 26,2015
Minithumbup
By: 'S93'
Mar 26,2015
0 people found
this helpful
Joss at Pavilion was great. Very responsive when I asked questions and the whole process was really smooth and simple. I'd definitely recommend Joss, he was a pleasure to deal with when renting - explained everything clearly and made me feel valued. Cheers Joss!...
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Comment on agent fees
In comparison to other agents in the area the fees were reasonable. Clearly told what I was paying for with the agency fees before I paid which was great.
Was this helpful? Yes
Mar 18,2015
Minithumbup
By: 'H Dray'
Mar 18,2015
0 people found
this helpful
I have had terrible experiences with property agencies before this however have found Pavilion Properties to be incredibly helpful. We unfortunately had a leak in our first week and they were able to resolve this quickly, including any furniture that was damaged in the process. ...
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Was this helpful? Yes
Mar 16,2015
Minithumbup
By: 'St martins court'
Mar 16,2015
0 people found
this helpful
I faced with bad experience from my former agency. Everything are totally different when I contact with Pavillion. I have found there service to be good especially joss he has been very professional. Everything is perfect for me thank you...
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Was this helpful? Yes
Dec 16,2014
Minithumbup
By: 'Joss goodwin'
Dec 16,2014
0 people found
this helpful
Joss was really good and he understood perfectly the situation, we managed to do exactly as we wanted to, thanks to him and his attention regarding the contract !! We really have great experience with the agency and Joss is a really good contact within Pavillon ...
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Was this helpful? Yes
Dec 04,2014
Minithumbup
By: 'Darren Barker'
Dec 04,2014
0 people found
this helpful
I had visited a few different estate agents and it wasn't until I saw Rob Austen at pavilion properties I knew this was the right place for me. He made me feel reassured that the property would be completed in time which the other estate ...
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Was this helpful? Yes
Nov 14,2014
Minithumbdown
By: 'F__KYOUROBANDCHRIS'
Nov 14,2014
4 people found
this helpful
This man is not only a poor estate agent he is rude, unprofessional and will not hesitate to squeeze as much money as possible out of you, be it legally or otherwise. To be honest the whole department worked collectively without any professionalism not even ...
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What agent could do to change your mind?
They could have behaved like an estate agency and not tried to extort money from their clients.
Attached Files
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Oct 24,2014
Minithumbdown
By: 'Unhappy Students'
Oct 24,2014
2 people found
this helpful
Do not deal with this estate agent in any circumstances. Prior to tenancy starting, moving in dates were unclear and as to work on the property, it was still ongoing on the moving in date. When in the property the shocking customer service crossed the ...
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Was this helpful? Yes
By: Pavilion Properties
Oct 24, 2014
View all comments (1)
Dear 'unhappy students', Please can you email your address and issues to maintenance@pavilionproperties.co.uk and we will get this matter resolved as soon as we can. We take our customer service very importantly and do not like to have feedback like this. We will be in touch with you as soon as we can. Thank you Pavilion Properties ...
Sep 17,2014
Minithumbup
By: 'Janey'
Sep 17,2014
0 people found
this helpful
Rob @ Pavilion was clear and straightforward throughout, with good knowledge of the local market. Lots of potential tenants viewed the property immediately it was available and it was let within 3 days. Rob was effective with all the paperwork and guarantors, and was always very quick ...
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By: Rob
Sep 17, 2014
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Thank you for your comments Janey ...
Sep 08,2014
Minithumbup
By: 'Mike Davies'
Sep 08,2014
0 people found
this helpful
Joss did a great job for me! He gave me good advice about my previous tenant and found the new tenants within a matter of days, at an increased monthly rental. He kept me informed by email at all times. He organised the cleaning, painting, ...
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Comment on agent fees
Good value
Was this helpful? Yes
Sep 02,2014
Minithumbup
By: 'Roz Amat'
Sep 02,2014
0 people found
this helpful
Joss was very helpful and took us through the process clearly. My Daughter is due to start University shortly and I feel very confident Joss is going to oversee the property and tenants without any question....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Aug 31,2014
Minithumbup
By: 'Hannah Sherman'
Aug 31,2014
0 people found
this helpful
We moved into our new student accommodation with a grudge against student letting agencies as we had a bad experience with Parks Letting. However, Joss has been so helpful through our whole moving process and has sorted out all our maintenance issues with the new ...
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Was this helpful? Yes
Aug 30,2014
Minithumbup
By: 'Isabelle Ferreira de Sousa'
Aug 30,2014
0 people found
this helpful
Lora Lewis, my agent at Pavilion Properties, was very efficient, communicated clearly, kindly and politely. She made me feel at ease. She was very reliable. My experience as a tenant with Pavilion Properties was completely positive and good. I felt that I really could trust ...
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Was this helpful? Yes
Aug 14,2014
Minithumbup
By: 'Emma P & James G'
Aug 14,2014
0 people found
this helpful
We were very pleased with the smooth running service that we received from Rob, and Pavilion Properties. Would highly recommend!...
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By: Rob
Aug 14, 2014
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Thank you ...
Aug 12,2014
Minithumbup
By: 'Stuart Williams'
Aug 12,2014
0 people found
this helpful
I found Rob Austin to be very professional.He found a very nice tenant within a very short timescale,and his knowledge of the letting business was invaluable.I have used other agents with varying success,and found my experience with Rob to be far ...
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By: Rob Austin
Aug 12, 2014
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Thank you for your kind words Mr. Williams ...
Aug 01,2014
Minithumbup
By: 'Isabelle Q'
Aug 01,2014
0 people found
this helpful
It was great and easy to deal with Rob- Pavillion. He was always available, helpful and overall, a wonderful experience....
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Was this helpful? Yes
Jul 28,2014
Minithumbup
By: 'Nick'
Jul 28,2014
0 people found
this helpful
Went to view a few properties, Joss was insightful, helpful and always willing to answer our questions. He was very detailed in the descriptions of the property including fees, damage and refurbishments. The application process was quick and easy....
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Was this helpful? Yes
Jul 16,2014
Minithumbup
By: 'Alison'
Jul 16,2014
0 people found
this helpful
I am in my mid 40's and have both rented and owned proprieties. I have moved over 20 times in the last 25 years. I have lived in London Brighton and Manchester. In all the years I have rented I have never had an experience like I ...
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Comment on agent fees
I antically had the property with another agent, who we\'re appalling, they are Choices of brighton, They tried to keep my deposit after the deal feel through with them because the landlord did not want to deal with them after hearing how awful they were. And Rob helped my get my deposit back, he is brilliant. I digress, Pavilion cost my ‚£1000.00 pounds less than Choices. That is a lot of cash.
Was this helpful? Yes
By: Rob Austin
Jul 16, 2014
View all comments (1)
Hi Alison, thank you for your kind words. We hope you are happy in your new home :) Rob ...
Areas covered
  • BN16
  • BN1
  • BN2
  • BN3
  • BN22
  • BN11
  • BN17
  • BN18
  • BN15

UKALA TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
11 0 36 16 0 0 0 0 0 3

Agent Fees

No fees set.
Last updated at 8:35 AM 30/04/2015 by Robert Austin

Complaints Procedure

No procedure set.
Last updated at 8:35 AM 30/04/2015 by Robert Austin

Awards won by Pavilion Properties

Individual Branch Awards

Brighton, BN2


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