Paul Lee & Company
5/5, 115 reviews
100% recommended
92% lettings valuation accuracy
95% lettings fee satisfaction
Paul Lee & Company is the foremost family owned independent local letting agent serving the lettings market since 1997.A business that is built on personal recommendations and referrals, with a name that you can trust.With more than 30 years experience in the rental business, we have helped to find homes to ... show more Paul Lee & Company is the foremost family owned independent local letting agent serving the lettings market since 1997.

A business that is built on personal recommendations and referrals, with a name that you can trust.

With more than 30 years experience in the rental business, we have helped to find homes to rent for many thousands of tenants by marketing our client landlord's finest quality houses and flats for rent in the North West London areas of Primrose Hill, Hampstead, Belsize Park and St. John's Wood.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 92% 95% £400 £8,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
26 0 87 0 0 0 0 0 2 0
Areas covered
  • NW1
  • Primrose Hill
  • NW3
  • Hampstead and Belsize Park
  • NW8
  • St Johns Wood
  • NW3
  • NW3
Address

49 Chalcot Road
Primrose Hill,London
Greater London
NW1 8LS
0207 722 7780

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA TPOS Lettings TPOS TDS
Latest Properties

No Properties

“Our entire experience with Paul was seamless ......”

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Aug 08,2019
Minithumbup
Paul
By: 'Claire Dickens'
Aug 08,2019
1 people found
this helpful
Our entire experience with Paul was seamless - a very considered and personalised letting service which enabled us to find the perfect property for us & our dog, and made us feel incredibly welcome in our new neighbourhood. Hopefully won't be needing to move in the ...
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“A reassuring and experienced agent in a compl......”

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Jul 31,2019
Minithumbup
By: 'MARK STURDY'
Jul 31,2019
1 people found
this helpful
A reassuring and experienced agent in a complex and changing regulatory environment - and very pleasant to deal with over the years...
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“Primrose Hill...”

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Jun 05,2019
Minithumbup
Lisa
By: 'Alisa'
Jun 05,2019
1 people found
this helpful
Paul Lee was an excellent agent, forthcoming, kind and patient. I had an overall outstanding experience, everything was organised and professionally executed.I highly recommend him and his agency !...
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Comment on agent fees
good
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“Personal and Efficient Service...”

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Mar 18,2019
Minithumbup
Paul
By: 'SC'
Mar 18,2019
1 people found
this helpful
Paul Lee assisted in finding a rental property through to occupation, and organised the whole process extremely smoothly. His communication was excellent, and was very helpful and informative at every stage. The service we received from Paul Lee and Company was excellent....
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“Paul Lee understood the type of tenant we were looking for and secured us someone very suitable quickly....”

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Mar 11,2019
Minithumbup
Paul
Lisa
By: 'Sarah'
Mar 11,2019
1 people found
this helpful
We have worked with Paul Lee for nearly 20 years and they have always proved friendly and helpful with any issues. They have found us suitable tenants quickly and not wasted our time with unsuitable enquiries. Administration and paperwork has always been done promptly and efficiently. ...
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Good
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“Excellent service...”

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Feb 07,2019
Minithumbup
Paul
Lisa
By: 'Very satisfied landlord'
Feb 07,2019
0 people found
this helpful
Paul and Lisa offer a totally comprehensive service - from finding superb tenants, to dealing with any queries I might have had as a landlord. They explain everything extremely clearly and deals with all issues in an extremely efficient and straightforward manner. I could not ...
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Comment on agent fees
Fees are fine, totally in line with industry standard
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“Wonderful Experience...”

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Jan 27,2019
Minithumbup
By: 'Daniel'
Jan 27,2019
0 people found
this helpful
Paul made the process of finding a home so much easier and enjoyable. I am very grateful for his kindness, generosity, and honesty throughout the housing search experience....
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“Great service....”

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Jan 07,2019
Minithumbup
Paul
By: 'K Sparks'
Jan 07,2019
1 people found
this helpful
Paul was a great help to us - I would highly recommend Paul Lee & Company. He knows the area very well and communication was fast and professional....
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“Experience counts...”

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Nov 28,2018
Minithumbup
By: 'Mary'
Nov 28,2018
0 people found
this helpful
Paul and Lisa have a wealth of experience having been in this business for over 40yrs.In an era of constant change it is very reassuring to have the same team working on your behalf. We are very satisfied with the service this company has ...
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Comment on agent fees
This agents fees are good value.
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“Wonderful Service...”

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Nov 19,2018
Minithumbup
Paul
By: 'Paul'
Nov 19,2018
1 people found
this helpful
We relocated to London from Lincoln after commuting for 5 years, and Paul Lee was incredible at meeting our needs and adjusting his schedule to look after us. Diligent, organised and incredibly knowledgeable, he made the whole process very simple, as we also felt very well ...
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Comment on agent fees
Fees were very low, which was a bonus considering the high level of service provided.
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“Trustworthy, thorough, terrific...”

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Nov 19,2018
Minithumbup
Paul
Lisa
By: 'Barney PH'
Nov 19,2018
1 people found
this helpful
Paul and Lisa have always provided an outstanding service. They go the extra mile (or two) with advice and support. They keep you informed at every stage of the process and ensure you have the appropriate paperwork. An absolute pleasure to deal with....
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Comment on agent fees
Fees are at standard market level but Paul and Lisa give above standard service
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“First Class...”

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Nov 15,2018
Minithumbup
Paul
By: 'Tara'
Nov 15,2018
0 people found
this helpful
Paul is excellent. He has managed two of my flat moves in Primrose Hill. He is extremely organized, professional, helpful and friendly throughout. Most other agents I have dealt with have wasted my time showing me flats that didn't match my criteria. Paul got it ...
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Comment on agent fees
I had no issues. Very reasonable for the service I received.
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“Paul Lee...”

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Oct 20,2018
Minithumbup
Paul
By: 'Jon L'
Oct 20,2018
1 people found
this helpful
Fantastic service in dealing with finding tenant and managing the whole process of the outgoing tenant and incoming tenant. All dealt wiyth extremely efficiently and initial payments made on day of completion...
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Comment on agent fees
Market Rate fees
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“Fantastic 5* Service...”

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Oct 16,2018
Minithumbup
Paul
Lisa
By: 'Christina'
Oct 16,2018
2 people found
this helpful
I have recently found my dream home through Paul Lee & Co and had the most amazing experience throughout. Paul and Lisa are not only absolute experts in the Primrose Hill area but they are also the most professional and friendly agents you can possibly imagine. ...
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Comment on agent fees
More than fair and amazing value for money
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“Paul Lee & Co Letting Agent review - Primrose Hill...”

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Aug 17,2018
Minithumbup
Paul
By: 'NR'
Aug 17,2018
1 people found
this helpful
Paul Lee is a unique agent with a friendly and personal touch. Paul's intuition was great and immediately lined up a property for me to see that matched my criteria which we saw on the day after I had walked in. Furthermore, he was exceptionally ...
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Comment on agent fees
Exceptional
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“Excellent service...”

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Aug 11,2018
Minithumbup
Paul
By: 'Tom H'
Aug 11,2018
1 people found
this helpful
I've moved five times in London and Paul Lee & Co are by far the most professional, friendly and efficient real estate agent I've dealt with. All paperwork was exactly as agreed and overall, the process (agreeing rent/tennancy agreemen/ etc.) was very smooth. I would ...
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“Amazing. A+ service and communication....”

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Jul 12,2018
Minithumbup
Paul
Lisa
By: 'Sethhart'
Jul 12,2018
2 people found
this helpful
Rented flat from Paul. Amazing experience from soup to nuts. A true professional. Our family is grateful for his guidance and efficiency. Looking forward to working with him again and recommending to others....
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Comment on agent fees
Fair.
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“Professional & Friendly Property Agency...”

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Jul 12,2018
Minithumbup
Paul
Lisa
By: 'Demina'
Jul 12,2018
0 people found
this helpful
Paul Lee & Co are an amazingly professional and friendly agency. The experience was the best I ever had in my so many years of dealing with property estate agents in London. Prompt communication, open, transparent, stress-free practices and the service is second to none. I, ...
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Comment on agent fees
Transparent and fair. Paul will be upfront and transparent with you.
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“Excellent Experience with Paul Lee...”

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Mar 18,2018
Minithumbup
Paul
By: 'Heather Clark'
Mar 18,2018
1 people found
this helpful
I recently rented an apartment through Paul Lee's letting service and had an amazing experience- he is reliable, detail oriented, and professional. He's also knowledgable about the neighborhood and made me feel very welcome, even giving me a bottle of wine to congratulate me on ...
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“Excellent service all along . Paul and his team were very ......”

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Mar 13,2018
Minithumbup
Paul
By: 'Charlotte'
Mar 13,2018
1 people found
this helpful
Excellent service all along . Paul and his team were very helpful and and supportive. They always take the time to explain and look for solutions when you need one. Their experience of the local market, their knowledge of all procedures and enthusiasm at all time ...
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“Very happy with the service provided by Paul Lee & Company. ......”

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Dec 03,2017
Minithumbup
Paul
By: 'Leticia B'
Dec 03,2017
1 people found
this helpful
Very happy with the service provided by Paul Lee & Company. Their knowledge, experience and customer care is outstanding. It was an absolutely pleasure dealing with them during the rental process, they made it uncomplicated and provided all required support. A special thank you to Paul ...
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Comment on agent fees
Good
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“It was very pleasing to be dealing with someone who ......”

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Nov 21,2017
Minithumbup
By: 'Sue H'
Nov 21,2017
1 people found
this helpful
It was very pleasing to be dealing with someone who knows the area very well, followed up promptly and effectively with all matters that we were dealing with. He has found us a lovely new tenant. I look forward to working with Paul in the ...
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Comment on agent fees
Lovely to feel that we are getting value for money and dealing with someone who is fair.
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“Paul and Lisa are consummate professionals and extremely pleasant people ......”

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Nov 01,2017
Minithumbup
By: 'Jonathan'
Nov 01,2017
0 people found
this helpful
Paul and Lisa are consummate professionals and extremely pleasant people to work with. I have worked with them for the last five years and would strongly recommend any landlord or tenant talk to them - you can always count on honesty and professionalism allied with ...
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Comment on agent fees
Paul Lee and Co.'s fees are at or slightly better than market when compared to the other agents operating in the Primrose Hill area. I appreciate the reduced fee for extensions and that they bill for 6-month periods rather than the entire tenancy at once.
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“Paul Lee is the kind of London letting agent that ......”

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Oct 29,2017
Minithumbup
Paul
By: 'Ms GG & Mr KB'
Oct 29,2017
1 people found
this helpful
Paul Lee is the kind of London letting agent that most people can only hope exists. Paul is very professional, efficient, trustworthy, sincere and takes pride in the services that he offers. Our recent move into a very well managed property has been the most ...
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Comment on agent fees
Good
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“As an ex-pat moving to London with little knowledge of ......”

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Oct 03,2017
Minithumbup
Paul
By: 'Alissa V.'
Oct 03,2017
1 people found
this helpful
As an ex-pat moving to London with little knowledge of the letting process, Paul was exceptionally thorough and kind throughout the process. I felt truly cared for and would recommend his services any time....
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Comment on agent fees
Fair fees.
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“Excellent, honest and contentious service from beginning to end. We ......”

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Sep 06,2017
Minithumbup
Paul
Lisa
By: 'Robin @ DHP Co'
Sep 06,2017
1 people found
this helpful
Excellent, honest and contentious service from beginning to end. We have used Paul Lee & Co for many years with various properties and will continue to do so....
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Comment on agent fees
Fair and reasonable
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“We contacted Paul regarding a house we wanted to rent ......”

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Aug 07,2017
Minithumbup
Paul
By: 'Sergio'
Aug 07,2017
2 people found
this helpful
We contacted Paul regarding a house we wanted to rent in Primerose Hill. We finally didn't rent that specific house, but Paul quickly became our go-to person that helped us find the right home for us. His unbiased, honest and friendly advice really helped us ...
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Comment on agent fees
Paul was happy to help us find a property outside of his portfolio of properties. He worked with the other real estate companies seamlessly who shared their fee with him.
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“After missing out on many flats because of multiple agents ......”

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Aug 04,2017
Minithumbup
Paul
By: 'Troy'
Aug 04,2017
1 people found
this helpful
After missing out on many flats because of multiple agents showing the same property to many prospective tenants, working with Paul Lee was very refreshing. He has vast group of landlords that work exclusively with him. So you know exactly where you stand. He helped ...
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Comment on agent fees
Paul's fees are very competitive.
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“I've known Paul Lee for several years, initially as a ......”

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Jul 25,2017
Minithumbup
By: 'Jonny'
Jul 25,2017
1 people found
this helpful
I've known Paul Lee for several years, initially as a tenant and subsequently as a landlord. He is very professional, knowledgeable, helpful, and honest. What stands him apart is that he genuinely cares about providing an excellent service to his clients- he treats you as ...
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Comment on agent fees
Paul Lee's monthly fees are at the low end of the industry average, and his one-off charges (inventory etc) are done at cost- a significant saving compared to most of his competitors!
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“My family has been renting property through Paul Lee for ......”

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Jul 04,2017
Minithumbup
Lisa
Paul
By: 'Gillian'
Jul 04,2017
1 people found
this helpful
My family has been renting property through Paul Lee for the last ten years. We have always found both Paul and Lisa to be extremely helpful and very professional. They always go the extra mile, so much so that my husband never needs to read ...
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Tenant Fees

Tenant Fees Apply

Once you have found a property that you would like rent we will put forward the terms of your offer to the Landlord. All offers following agreement of the terms remain Subject to Contract and Satisfactory References, until the signing and dating of the tenancy agreement by both Landlord and Tenant, and the receipt of satisfactory references.
TENANT EXPENSES FOR A TENANCY (new Assured Shorthold Tenancies (ASTs) signed on or after 1 June 2019)

The Tenant Fees Act 2019 comes into force on 1 June 2019, the fee ban applies to Assured Shorthold Tenancies (ASTs). From that date it is illegal for letting agents to charge fees to Tenants apart from a small number of exemptions that are referred to as ‘permitted payments’. Permitted payments are:
• Rent
• Utilities and council tax
• Tenancy/Security deposits
• Holding deposits
• Default fees
• Fees for changing a Tenant or ending a tenancy early

UNPAID RENT Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEY(S) OR OTHER SECURITY DEVICE(S) Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the Tenant, Landlord any other persons requiring keys will be charged to the Tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

VARIATION OF CONTRACT (TENANT’S REQUEST) £50 (inc. VAT) per agreed variation. To cover the costs associated with taking Landlord’s instructions as well as the preparation and execution of new legal documents.

CHANGE OF SHARER (TENANT’S REQUEST) £50 (inc. VAT) per replacement Tenant or any reasonable costs incurred if higher. To cover the costs associated with taking Landlord’s instructions, new Tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION (TENANT’S REQUEST) Should the Tenant wish to leave their contract early, they shall be liable to the Landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
INITIAL MONIES DUE

After negotiations have been completed and the terms of the tenancy are agreed the following payments to the Agent will be required:
Holding Deposit (per tenancy)

One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Rent

An initial rent payment in advance either calendar monthly or quarterly (based on the calculation of the agreed weekly rent multiplied by 52 weeks and divided by 12 months to equal the calendar monthly rent. The monthly rent if applicable is then multiplied by 3 to equal the quarterly rent).
A tenancy deposit, also known as a security deposit.

(PER TENANCY. RENT UNDER £50,000 PER YEAR) equal to Five weeks’ rent. This covers damages or defaults on the part of the Tenant during the tenancy.

(PER TENANCY. RENT OVER £50,000 PER YEAR) equal to Six weeks’ rent. This covers damages or defaults on the part of the Tenant during the tenancy

Please note. for tenancies that fall outside of the Housing Act a tenancy deposit can be agreed at an amount greater than six weeks rent if required.
For existing Assured Shorthold Tenancies (AST’s) signed before 1 June 2019 (up to 31 May 2020) and all/any Contractual - Common Law non Housing Act Tenancies

If your offer is accepted you will be asked to pay a Holding Deposit which is the equivalent to one weeks rent and the Tenancy Set up Fee. The Holding Deposit will be refunded to you at the commencement of the tenancy but not including the Tenancy Set up Fee (by means of deduction from the monies due as stated on the tenant statement) or in the event that the Landlord decides for any reason not to proceed. Should you change your mind about moving into the property, or the tenancy cannot proceed because your references are not forthcoming or prove unsatisfactory, this sum will be retained by Paul Lee & Company. After negotiations have been completed and the terms of the tenancy are agreed the following payments will be required:

• An initial rent payment in advance either calendar monthly or quarterly (based on the calculation of the agreed weekly rent multiplied by 52 weeks and divided by 12 months to equal the calendar monthly rent. The monthly rent if applicable is then multiplied by 3 to equal the quarterly rent).

• A tenancy deposit equal to six weeks rent if no pets or equal to eight weeks rent with pets of the agreed rent, i.e. £400.00 per week multiplied by 6 equals £2,400.00.

• A Tenancy Set up Fee of £85.00, inclusive of VAT charged per Tenant, as a one-time cost for the entire term of the tenancy to include any tenancy renewals. The Tenancy Set up Fee includes the cost of referencing (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / Landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms), arranging the tenancy, the provision of the tenancy agreement, associated tenancy documents and the protection of the tenancy deposit with the TDS (please refer to the Deposit heading in our Tenants Guide). Please note, the tenancy deposit does not form part of the agent's fees.

• If the Landlord pays for and supplies you with a professional inventory report at the commencement of the tenancy, the Tenant agrees to then pay for the inventory check out at the end of the tenancy. The current cost for check outs, charged by the inventory clerk that we use range between £138.00 inclusive of VAT for a one bedroom property, £150.00 inclusive of VAT for a two bedroom property, £162.00 inclusive of VAT for a three bedroom property, £228.00 inclusive of VAT for a four bedroom property and £276.00 inclusive of VAT for a five bedroom property. Please note, we do not request an additional agent handling fee on top of this charge.

• Please note, if the property we have found you is through another Letting Agent then they will confirm to you their Tenancy Set up Fee and charges.

The initial monies paid to the Agent must be in cleared funds, the first payment is payable by bank transfer BACS or CHAPS to the Agents Clients Account and thereafter payments of rent should be made by bank standing order. You will be advised in writing if the future rental payments are made to the Agent or the Landlord.
Last updated at 05/06/2019, 5:38 PM by Paul Lee
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact Mr Paul Lee for more information
Last updated at 4:26 PM 05/06/2019 by paul lee

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