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    Brian
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Website not available Properties for sale
Properties for rent
Jul 19,2017
Minithumbup
Brian
By:
Jul 19,2017
0 people found
this helpful
Overall Pat Robson have been a perfectly good estate agent to deal with. At issues with the property have been seat with in good time and they've been a helpful link to our landlord. Brian on check out was great help and I'd recommend him to all tenants. The only shame is there seems to be a high staff turnover....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Jul 17,2017
Minithumbup
Laura Young
By:
Jul 17,2017
0 people found
this helpful
Quick response from January. September to December was many issues. On the whole Laura was excellent and attentive. The house when we moved in was not great and needs a lot of renovation. But she was very kind and always polite. Laura was the silver lining in the whole year....
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Comment on agent fees
Bad for the standard of the house and having no electric in one side of the kitchen for half a year. A discount should have been provided.
Was this helpful? Yes
Jul 17,2017
Minithumbdown
Laura Young
By:
Jul 17,2017
0 people found
this helpful
Laura offered a really good service to us even though we had a number of problems with the property. Laura always was in contact with us as soon as we made contact with her which I was very impressed with....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 14,2017
Minithumbup
Laura Young
By:
Jul 14,2017
0 people found
this helpful
Laura has been super quick in responding to emails and always really helpful and quick in getting maintenance sorted - even at awkward times of the week...
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Comment on agent fees
Fees higher than other places
Was this helpful? Yes
Jul 14,2017
Minithumbup
Laura Young
By:
Jul 14,2017
0 people found
this helpful
Laura has been the property manager for myself and 5 friends in our student accommodation for the year 2016/17. She has been extremely contactable throughout the tenancy and very quick to respond to maintenance issues (e.g broken back door, faulty dishwasher, faulty boiler - addressed within a week). Laura has also been very helpful and patient during the deposit return process....
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Comment on agent fees
Although the service we received was excellent, I feel the agency fees for Pat Robson as a whole could be lower.
Was this helpful? Yes
Jul 14,2017
Minithumbup
Jacki Stanners
By:
Jul 14,2017
0 people found
this helpful
Jacki helped us whenever she could and was always friendly when asking for help. One thing I was disappointed in was not being told about the building work behind us going on all year before moving in. This isn't Jackis fault, but the company as a whole. Apart from that been helpful and friendly service....
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Was this helpful? Yes
Jul 13,2017
Minithumbup
Laura Young
By:
Jul 13,2017
0 people found
this helpful
Very friendly and approachable, emails were answered quickly which is really wonderful. Any problems we had throughout our tenancy were quickly resolved without any issues....
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Comment on agent fees
Agency fees were reasonable
Was this helpful? Yes
Jul 13,2017
Minithumbup
Pat Robson
Laura Young
By:
Jul 13,2017
0 people found
this helpful
Over all, Pat Robson has been very efficient and any complaints we have had they have been rectified straight away. The cost of the penalties to our deposit are reasonably priced. Over all great service! :-)...
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Comment on agent fees
I did not have to pay agent fees as I was transferred into the tenancy so I can't really comment on this.
Was this helpful? Yes
Jul 12,2017
Minithumbup
Laura Young
By:
Jul 12,2017
0 people found
this helpful
Laura was a kind and friendly property manager for us throughout the last year. I'd heard horror stories about property managers ignoring maintenance requests etc but I've certainly not had that experience. Laura replied to emails promptly and politely, and always sorted any issues we had as fast as possible, usually within the day! It's been a pleasure to deal with her this year and I can only hope the one we have next year will be half as quick as she was to reply!...
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Was this helpful? Yes
Jul 12,2017
Minithumbup
Laura Young
By:
Jul 12,2017
0 people found
this helpful
Overall i'm happy with how the property was managed, good communication between manager and tenants. Any problems were sorted as quickly as possible....
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Comment on agent fees
good
Was this helpful? Yes
Jul 11,2017
Minithumbup
Laura Young
By:
Jul 11,2017
0 people found
this helpful
Pat Robson were good and reliable agents, whatever problems occurred with the house they were quick to sort out and help us out with. Laura was very helpful throughout our tenancy....
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Was this helpful? Yes
Jul 11,2017
Minithumbup
Danielle McEntree
Laura Young
By:
Jul 11,2017
0 people found
this helpful
Both Danielle and Laura have been very helpful, quick to answer to email and easy to converse with. They helped my move out to be as smooth as possible and have always helped during the tenancy....
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Was this helpful? Yes
Jul 07,2017
Minithumbup
By:
Jul 07,2017
0 people found
this helpful
Helpful throughout the year, responding to any issues experienced quickly. Approachable property managers and reasonable rents. Would recommend, thank you....
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Comment on agent fees
The fees were reasonable for the area.
Was this helpful? Yes
Jul 04,2017
Minithumbup
Laura Young
By:
Jul 04,2017
0 people found
this helpful
Pat Robson have been fantastic with their student letting service. Laura Young (our property manager) has provided us with a reliable and excellent customer service experience over the past 10 months - anything we needed doing within the property was sorted promptly; on the day or the following day, and to a good standard....
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Comment on agent fees
Fees were reasonable, not the cheapest but definitley not the most expensive.
Was this helpful? Yes
Jul 03,2017
Minithumbup
Jacki
By:
Jul 03,2017
0 people found
this helpful
I would certainly recommend Pat Robson as an estate agent. The service was always of a high quality and in a timely manner. Jacki was always polite when dealing with any issue or query we may have encountered....
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Comment on agent fees
Fees are not too bad
Was this helpful? Yes
By: Pat Robson & Co.
Jul 04, 2017
View all comments (4)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jun 30,2017
Minithumbup
By:
Jun 30,2017
1 people found
this helpful
Rented a student property through this company and overall I was happy with the service provided. We viewed the property with Maura and her communication was great throughout the process. Chris our Property Manager was also helpful throughout the tenancy with any questions and a couple of maintenance repairs we had were seen to quite quickly. I will be looking to use Pat Robson again in the future due to the good experience we had...
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Comment on agent fees
Average I guess. Rented through 3 different companies in Newcastle over the last couple of years and they all seem to charge similar amounts
Was this helpful? Yes
By: Pat Robson & Co.
Jul 04, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jun 25,2017
Minithumbup
By:
Jun 25,2017
1 people found
this helpful
Excellent experience selling my home through Pat Robson, I had a buyer within a week and the process was handled excellently by Tania throughout. Would recommend their services, a professional, knowledgable team....
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Comment on agent fees
Standard fees compared to other agents, so as expected. Service made the fees worth it!
Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jun 08,2017
Minithumbdown
By:
Jun 08,2017
0 people found
this helpful
Used several times as a student, possibly the worst estate agents on the planet. They will use and abuse both professionals and students alike. They play the interested party until they get their fee, at which point they become as useful as a chocolate teapot. Their fee's are unreasonable and their property management skill poor with slow response times to issues with the house....
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Comment on agent fees
bad
Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and I am sorry to hear that you are not satisfied with our service. We take customer feedback very seriously and would like the opportunity to discuss this further with you. Due to the limited information provided unfortunately we are unable to match your details on our database. Please can you contact me via e-mail at maintenance@patrobson.com with further details on the issues raised I will strive to respond to you as soon as poss ...
Jun 05,2017
Minithumbup
Harley Brash
By:
Jun 05,2017
1 people found
this helpful
Harley was very helpful, addressing queries promptly and clearly. She went out of her way to accommodate us, including staying longer at the viewing and sending emails outside of work hours so that we could progress with the arrangements as quickly as possible....
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Comment on agent fees
As expected
Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jun 01,2017
Minithumbup
Harley Brash
By:
Jun 01,2017
1 people found
this helpful
With my complicated circumstances, Ms Brash have helped me proceed the property I wanted in short-time manner. She is easily approached and shown flexibility in negotiating....
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Comment on agent fees
Relatively good.
Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Apr 28,2017
Minithumbup
Harley Brash
By:
Apr 28,2017
1 people found
this helpful
We have just completed our purchase using Pat Robson agency. The staff were knowledgeable and very accommodating, leading to a very pleasant experience. Many thanks...
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Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Apr 26,2017
Minithumbup
By:
Apr 26,2017
1 people found
this helpful
Kind and responsible staff. No complains about the property. At the beginning they were a bit slow in answering emails but once a different staff member (Laura Young) took charge of our case, everything went much faster....
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Comment on agent fees
I guess it is average for the area (Jesmond). I would not be that strict on the deposit though, considering I was a student at the time.
Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Apr 19,2017
Minithumbup
Jacki
By:
Apr 19,2017
1 people found
this helpful
Overall happy with the service provided. Property was affordable and nicely presented. Any problems were dealt with relatively quickly. The staff were friendly and helpful....
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Comment on agent fees
Good
Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Apr 13,2017
Minithumbup
Danielle McEntree
By:
Apr 13,2017
1 people found
this helpful
Danielle was my agent in moving to Newcastle/Jesmond from Denmark. Very helpful, great communication. Easy to understand Pat Robsons and landlorts requirements, documents and deadlines. Always able to help immediately with questions I may have....
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Comment on agent fees
The administration fee of 450 £ for a 6 month rental contract of a total value of 4500 £ (10%) is very high in my opinion.
Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Apr 05,2017
Minithumbup
Laura Young
By:
Apr 05,2017
1 people found
this helpful
Overall very happy with this managing agent. I did have a few problems at the beginning of my tenancy, however Laura was always available to help and sorted everything out for me quickly. What I found most important was how she kept me in the loop at all times and I knew how long I would be waiting for things to get fixed. She was also very knowledgeable when helping me with my tenancy extension....
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Comment on agent fees
They charge half of 1 months rent which is the norm in the area that I was renting.
Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Feb 27,2017
Minithumbdown
Jacki Stanners
By:
Feb 27,2017
0 people found
this helpful
After moving out got charged £122.50 cleaning costs 5 hours would not take a hour to clean studio will never rent or use agen...
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Comment on agent fees
Ridiculous fees I'd never rent agen or use these agents
Was this helpful? Yes
Feb 24,2017
Minithumbdown
By:
Feb 24,2017
0 people found
this helpful
Do not use this agency. I have had the hideous experience of renting through them 3 separate times, once as a student twice as a proffesional. I hate using them but unfortunately they manage a large number of properties in Jesmond so I have little choice. The fees are extortionate and they obviously don't give a damn about anything other than profit. The property management team are useless, they never answer the phone, or respond to emails. Trying to get anything fixed is an uphill battle. Our ...
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Comment on agent fees
Appalling
Was this helpful? Yes
Jan 27,2017
Minithumbup
By:
Jan 27,2017
0 people found
this helpful
I have recently moved into a property with Pat Robson and they have been absolutely fantastic. I have never rented before and they explained everything at all stages for me. From the moment I sent an email asking for a viewing I received quick and helpful responses. They guided me through the tenancy paperwork so I understood exactly what I was signing. I never seemed to be to much of a bother! Thank you all of your much appreciated help!...
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Comment on agent fees
Reasonable - shopped around so I was aware that all agents charge the same(ish)
Was this helpful? Yes
Nov 29,2016
Minithumbdown
By:
Nov 29,2016
3 people found
this helpful
Very disappointed! Just want to make money but don't care at all about their customers.... Beware of this agency!!!...
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Aug 18,2016
Minithumbup
Danielle McEntree
By:
Aug 18,2016
0 people found
this helpful
Very timely and efficient service provided, All my queries were answered on time . I would definitely recommend Danielle to anyone searching a home in this city....
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Comment on agent fees
Happy with the service. Fees are standard .
Was this helpful? Yes
By: David
Aug 30, 2016
View all comments (1)
One of the worst agency you can seek help from. All they are after is money. When I had an issue with the boiler,door and so forth, they always mentioned they'd look after but to no avail. This particular agency avoided my calls and give sarcastic answers when I manage to reach them (after 7 calls from 10-3). When they have an issue regarding something they expect things to be done. Never go through this agency! It is an easy way but a total ripoff! ...

NAEA ARLA TPOS DPS


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Last updated at 12:18 PM 13/04/2017 by Nick Clennell

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Last updated at 12:18 PM 13/04/2017 by Nick Clennell

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Unit 7, The HubHaymarket Metro Station, Newcastle Upon Tyne NE1 7PF
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2 Hawthorn Road, Newcastle upon Tyne NE3 4DE
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242-244 Chillingham Road, Newcastle-upon-Tyne NE6 5LP
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20 Osborne Road, Newcastle upon Tyne NE2 2AD
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