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Website not available Properties for sale
Properties for rent
Sep 18,2017
Minithumbup
Laura Young
Pat Robson
By: 'Ollie Colville'
Sep 18,2017
0 people found
this helpful
I was very impressed with Laura and her efficiency and responsiveness. I was initially sceptical of Pat Robson and their reputation for taking Students for a ride on occasions. Laura completely dispelled this and I would genuinely recommend her to anyone who asked...
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Comment on agent fees
Fine
Was this helpful? Yes
Sep 15,2017
Minithumbup
Laura Young
By: 'Angus'
Sep 15,2017
0 people found
this helpful
Laura was very efficient and helpful. Dealt to complaints quickly. Check in was conducted very well. All questions or queries were sorted...
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Comment on agent fees
Quite high
Was this helpful? Yes
Sep 14,2017
Minithumbup
Laura Young
By: 'F Collins'
Sep 14,2017
0 people found
this helpful
Very efficient service for student rental. Move in and move out days were done fairly and quickly. Any issues throughout the year were dealt with appropriately. No complaints....
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Comment on agent fees
Slightly high agency fees but paid for a good property manager who communicated well.
Was this helpful? Yes
Sep 11,2017
Minithumbup
Laura Young
By: 'Liam 51 Manor House road 2016/2017'
Sep 11,2017
0 people found
this helpful
Laura was an excellent landlord for us, if we had any issues she would go out of her way to fix the problem. Additionally she was very organised as we were always kept aware of any maintenance and deadlines regarding the property. All information was clearly distributed to every tennant so we all knew what was going on with the property, payments, deposits etc....
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Comment on agent fees
Good, very reasonable for the service we received.
Was this helpful? Yes
Sep 11,2017
Minithumbup
Laura Young
By: 'Isabella'
Sep 11,2017
0 people found
this helpful
Pat Robson were really good, Laura was especially helpful and replaced anything I needed really quickly. She was great overall, would also note that she made it a quick and efficient check out!...
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Comment on agent fees
Fine, got a lot of our deposit back.
Was this helpful? Yes
Sep 11,2017
Minithumbup
Laura Young
By: 'Lucy'
Sep 11,2017
0 people found
this helpful
Got back to us in a prompt manner and helped us with all our queries quickly. Was very helpful throughout and had no troubles whatsoever. She was very polite and friendly whenever we met her....
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Comment on agent fees
I don't think agent's fees are necessary
Was this helpful? Yes
Sep 09,2017
Minithumbup
Harley Brash
By: 'Gary'
Sep 09,2017
0 people found
this helpful
Harley has demonstrated a high standard of professionalism. She has made the rental process efficient and smooth, and has responded to and resolved my questions quickly. Harley is courteous and an asset to Pat Robson, and I would highly recommend both Harley and Pat Robson Company....
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Comment on agent fees
The agents fees we reasonable and in line with what I expect to be charged.
Was this helpful? Yes
Sep 06,2017
Minithumbup
Harley Brash
By: 'SM.RR'
Sep 06,2017
0 people found
this helpful
No complaints. Very helpful and listened to what we were looking for. Very friendly and always kept us in the loop with regular updates. Replied to our queries promptly....
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Comment on agent fees
--
Was this helpful? Yes
Aug 29,2017
Minithumbup
Tim Nixon
Natasha Thomson
By: 'Excellent Service'
Aug 29,2017
0 people found
this helpful
I have been a continuous client of Pat Robson & Co for over 20 years. During this period, the company, acting both as letting agent and sales consultant has been consistently first class. As a client who resides outside the U.K. peace of mind regarding my letting properties is paramount. Tim Nixon and his team have delivered a high quality service and always represented my interests in the most professional and efficient way. Attention to detail and giving value for money is high on their...
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Comment on agent fees
Fees - GOOD
Was this helpful? Yes
Aug 01,2017
Minithumbup
Jacki Stanners
By: 'Jordan Scott'
Aug 01,2017
0 people found
this helpful
I've spent the last year living in a flat rented through Pat Robson and have been very happy with the service. The check in process was quick but thorough and check out was equally simple and fair with regards to charges to the deposit (I was only charged for some light bulbs that were replaced). Throughout the tenancy they were quick to help and any problems were sorted very quickly....
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Comment on agent fees
Tricky to find agents who don't charge some sort of fee but I can't have any complaints after enjoying a hassle-free tenancy.
Was this helpful? Yes
Jul 31,2017
Minithumbup
By: 'Chris'
Jul 31,2017
1 people found
this helpful
We had been with Pat Robson for two years before we decided to move further from city centre, which is the reason for us eventually changing estate agents. In the initial stages, the sales and lettings team were brilliant, showing us multiple properties within our price range in Jesmond, even though I knew the property I wanted as a friend was the tenant at the time, which was no problem for the team as they sorted everything out for us and allowed us to get a deposit down on the property as soo...
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Comment on agent fees
The fees are reasonable based on research about other agencies; the service definitely matches the cost.
Was this helpful? Yes
Jul 24,2017
Minithumbdown
Pat Robson
By: 'Worried for future students'
Jul 24,2017
1 people found
this helpful
Firstly, I would give 0 stars if that was an option. Pat Robson are by a country mile the worst letting agents I have ever come across in my life. When arriving, the flat had crumbs all over the counters and dust everywhere - how it had been cleaned I have no idea. Any issue you have during the year unless it's detrimental to your health, will not be fixed for months. And if I'm being fair Billy, the handyman was the only nice thing I've witnessed from this company - who was always kind and at...
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Comment on agent fees
What you can expect from a company like this.
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
View all comments (1)
Good morning. Thank you for taking the time to leave a review and I am sorry to hear that you are not satisfied with our service. We take customer feedback very seriously and would like the opportunity to discuss this further with you. Due to the limited information provided unfortunately we are unable to match your details on our database. Please can you contact me via e-mail at maintenance@patrobson.com with further details on the issues raised I will strive to respond to you as soon as possib ...
Jul 19,2017
Minithumbup
Brian
By: 'Ryan'
Jul 19,2017
0 people found
this helpful
Overall Pat Robson have been a perfectly good estate agent to deal with. At issues with the property have been seat with in good time and they've been a helpful link to our landlord. Brian on check out was great help and I'd recommend him to all tenants. The only shame is there seems to be a high staff turnover....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 17,2017
Minithumbup
Laura Young
By: 'David Garwood'
Jul 17,2017
0 people found
this helpful
Quick response from January. September to December was many issues. On the whole Laura was excellent and attentive. The house when we moved in was not great and needs a lot of renovation. But she was very kind and always polite. Laura was the silver lining in the whole year....
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Comment on agent fees
Bad for the standard of the house and having no electric in one side of the kitchen for half a year. A discount should have been provided.
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
View all comments (1)
Good morning. Thank you for taking the time to leave a review. Unfortunately some maintenance issues are beyond our control and do take longer to resolve, however we do strive to attend to resolve issues as quickly as possible. We hope that you would consider using us again in the future and thank you for your feedback. ...
Jul 17,2017
Minithumbdown
Laura Young
By: 'Scott Almond'
Jul 17,2017
0 people found
this helpful
Laura offered a really good service to us even though we had a number of problems with the property. Laura always was in contact with us as soon as we made contact with her which I was very impressed with....
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Comment on agent fees
Good
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 14,2017
Minithumbup
Laura Young
By: 'declan.kohl'
Jul 14,2017
0 people found
this helpful
Laura has been super quick in responding to emails and always really helpful and quick in getting maintenance sorted - even at awkward times of the week...
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Comment on agent fees
Fees higher than other places
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
View all comments (1)
Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 14,2017
Minithumbup
Laura Young
By: 'Stanley Fawcett'
Jul 14,2017
0 people found
this helpful
Laura has been the property manager for myself and 5 friends in our student accommodation for the year 2016/17. She has been extremely contactable throughout the tenancy and very quick to respond to maintenance issues (e.g broken back door, faulty dishwasher, faulty boiler - addressed within a week). Laura has also been very helpful and patient during the deposit return process....
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Comment on agent fees
Although the service we received was excellent, I feel the agency fees for Pat Robson as a whole could be lower.
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 14,2017
Minithumbup
Jacki Stanners
By: 'Daniella Boyce'
Jul 14,2017
0 people found
this helpful
Jacki helped us whenever she could and was always friendly when asking for help. One thing I was disappointed in was not being told about the building work behind us going on all year before moving in. This isn't Jackis fault, but the company as a whole. Apart from that been helpful and friendly service....
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Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
View all comments (1)
Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 13,2017
Minithumbup
Laura Young
By: 'Robbie'
Jul 13,2017
0 people found
this helpful
Very friendly and approachable, emails were answered quickly which is really wonderful. Any problems we had throughout our tenancy were quickly resolved without any issues....
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Comment on agent fees
Agency fees were reasonable
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
View all comments (1)
Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 13,2017
Minithumbup
Pat Robson
Laura Young
By: 'Rebecca'
Jul 13,2017
0 people found
this helpful
Over all, Pat Robson has been very efficient and any complaints we have had they have been rectified straight away. The cost of the penalties to our deposit are reasonably priced. Over all great service! :-)...
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Comment on agent fees
I did not have to pay agent fees as I was transferred into the tenancy so I can't really comment on this.
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
View all comments (1)
Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 12,2017
Minithumbup
Laura Young
By: 'Jack'
Jul 12,2017
0 people found
this helpful
Laura was a kind and friendly property manager for us throughout the last year. I'd heard horror stories about property managers ignoring maintenance requests etc but I've certainly not had that experience. Laura replied to emails promptly and politely, and always sorted any issues we had as fast as possible, usually within the day! It's been a pleasure to deal with her this year and I can only hope the one we have next year will be half as quick as she was to reply!...
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Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
View all comments (1)
Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 12,2017
Minithumbup
Laura Young
By: 'James Manifield'
Jul 12,2017
0 people found
this helpful
Overall i'm happy with how the property was managed, good communication between manager and tenants. Any problems were sorted as quickly as possible....
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Comment on agent fees
good
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
View all comments (1)
Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 11,2017
Minithumbup
Laura Young
By: 'Adumb'
Jul 11,2017
0 people found
this helpful
Pat Robson were good and reliable agents, whatever problems occurred with the house they were quick to sort out and help us out with. Laura was very helpful throughout our tenancy....
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Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
View all comments (1)
Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 11,2017
Minithumbup
Danielle McEntree
Laura Young
By: 'Jeremie'
Jul 11,2017
0 people found
this helpful
Both Danielle and Laura have been very helpful, quick to answer to email and easy to converse with. They helped my move out to be as smooth as possible and have always helped during the tenancy....
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Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
View all comments (1)
Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 07,2017
Minithumbup
By: 'Matthew Smith'
Jul 07,2017
0 people found
this helpful
Helpful throughout the year, responding to any issues experienced quickly. Approachable property managers and reasonable rents. Would recommend, thank you....
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Comment on agent fees
The fees were reasonable for the area.
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
View all comments (1)
Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 04,2017
Minithumbup
Laura Young
By: 'Student'
Jul 04,2017
0 people found
this helpful
Pat Robson have been fantastic with their student letting service. Laura Young (our property manager) has provided us with a reliable and excellent customer service experience over the past 10 months - anything we needed doing within the property was sorted promptly; on the day or the following day, and to a good standard....
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Comment on agent fees
Fees were reasonable, not the cheapest but definitley not the most expensive.
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 03,2017
Minithumbup
Jacki
By: 'Lewis'
Jul 03,2017
0 people found
this helpful
I would certainly recommend Pat Robson as an estate agent. The service was always of a high quality and in a timely manner. Jacki was always polite when dealing with any issue or query we may have encountered....
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Comment on agent fees
Fees are not too bad
Was this helpful? Yes
By: Pat Robson & Co.
Jul 04, 2017
View all comments (4)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jun 30,2017
Minithumbup
By: 'markbug3'
Jun 30,2017
1 people found
this helpful
Rented a student property through this company and overall I was happy with the service provided. We viewed the property with Maura and her communication was great throughout the process. Chris our Property Manager was also helpful throughout the tenancy with any questions and a couple of maintenance repairs we had were seen to quite quickly. I will be looking to use Pat Robson again in the future due to the good experience we had...
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Comment on agent fees
Average I guess. Rented through 3 different companies in Newcastle over the last couple of years and they all seem to charge similar amounts
Was this helpful? Yes
By: Pat Robson & Co.
Jul 04, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jun 25,2017
Minithumbup
By: 'Tynemouth123'
Jun 25,2017
1 people found
this helpful
Excellent experience selling my home through Pat Robson, I had a buyer within a week and the process was handled excellently by Tania throughout. Would recommend their services, a professional, knowledgable team....
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Comment on agent fees
Standard fees compared to other agents, so as expected. Service made the fees worth it!
Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jun 08,2017
Minithumbdown
By: 'Unhappy renter'
Jun 08,2017
0 people found
this helpful
Used several times as a student, possibly the worst estate agents on the planet. They will use and abuse both professionals and students alike. They play the interested party until they get their fee, at which point they become as useful as a chocolate teapot. Their fee's are unreasonable and their property management skill poor with slow response times to issues with the house....
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Comment on agent fees
bad
Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and I am sorry to hear that you are not satisfied with our service. We take customer feedback very seriously and would like the opportunity to discuss this further with you. Due to the limited information provided unfortunately we are unable to match your details on our database. Please can you contact me via e-mail at maintenance@patrobson.com with further details on the issues raised I will strive to respond to you as soon as poss ...

NAEA ARLA TPOS DPS


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Last updated at 12:18 PM 13/04/2017 by Nick Clennell

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Last updated at 12:18 PM 13/04/2017 by Nick Clennell

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Unit 7, The HubHaymarket Metro Station, Newcastle Upon Tyne NE1 7PF
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2 Hawthorn Road, Newcastle upon Tyne NE3 4DE
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242-244 Chillingham Road, Newcastle-upon-Tyne NE6 5LP
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20 Osborne Road, Newcastle upon Tyne NE2 2AD
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