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    Graham Jasper
  • claim your profile
    Ella Collins
  • claim your profile
    Sidonie Aughney
  • claim your profile
    Antony Rummins
  • Louise Mitchell
    Louise Mitchell
  • Amy Insley
    Amy Insley
  • Rebecca Colby
    Rebecca Colby
  • Maxine Jasper
    Maxine Jasper
  • Lauren Wright
    Lauren Wright
  • Daniel Lewis
    Daniel Lewis
  • Francesca Warr
    Francesca Warr
  • James Smith
    James Smith
Parks Residential is Brighton & Hove's leading independent ARLA regulated Letting Agent. We specialise in residential lettings; homing professional tenants, and providing premium services for landlords.

Parks are unique, a specialist letting agent with intimate local knowledge. We provide an independent tailored service, supported by the structure and consistency of a corporate organisation.

We understand the value of relationships; working with people is the foundation of our success. Our dil
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107 Queens Road
Brighton
East Sussex
BN1 3XF
01273 202089

 
Website not available Properties for sale
Properties for rent
May 26,2017
Minithumbup
Daniel Lewis
Ella Collins
By:
May 26,2017
0 people found
this helpful
It was a pleasure to work with this agency. Daniel was very Competent and very fast! He takes care about his customer. I recommend this agency!...
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May 25,2017
Minithumbup
Graham Jasper
By:
May 25,2017
0 people found
this helpful
I am a landlord & have used Parks for 20+ years. Initially with 3 properties but now only with one. I have found Graham Jasper and his staff have always been professional and most helpful during this period of time and would recommend Parks to any landlord wishing to rent their property. Antony Rummins has always found tenants for my properties every year - without fail. Becky Woolgar has always responded /reacted to any queries or issues I may have with speed & efficiency....
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Comment on agent fees
good
Was this helpful? Yes
May 24,2017
Minithumbup
Rebecca Colby
By:
May 24,2017
0 people found
this helpful
Excellent lady.Always extremely helpful with minor hiccups! Very patient with me when I telephone even though she would probably prefer to communicate via email....
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Comment on agent fees
Good
Was this helpful? Yes
May 10,2017
Minithumbup
Rebecca Colby
Ella Collins
By:
May 10,2017
0 people found
this helpful
I've been a tenant of a property managed by Parks for over three years and it's been a very good experience. The team are responsive and supportive and it just feels like they are treating tenants as important and valuable customers. Top rating from me!...
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Was this helpful? Yes
May 09,2017
Minithumbup
Antony Rummins
Rebecca Colby
By:
May 09,2017
0 people found
this helpful
Parks have been my main agent for circa 15 years and during this time I have found them to be very supportive of my business, helpful and efficient when finding new tenants. Their high values show in their dealings with myself and with my tenants, an aspect I appreciate....
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Comment on agent fees
I find their fees competitive
Was this helpful? Yes
May 09,2017
Minithumbup
Louise Mitchell
By:
May 09,2017
0 people found
this helpful
Louise is always prompt, friendly, efficient and lovely to deal with. She understands how to market all types of properties effectively within tight deadlines and has excellent attention to detail...
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Was this helpful? Yes
May 09,2017
Minithumbup
Louise Mitchell
By:
May 09,2017
0 people found
this helpful
Louise has been very welcoming & helpful with all my queries providing relevant information as well as great advice. She also always get back to me promptly. It's refreshing to see a friendly face & warm welcome in a professional/corporate environment....
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Was this helpful? Yes
May 08,2017
Minithumbup
Louise Mitchell
By:
May 08,2017
0 people found
this helpful
Parks were very helpful in finding me a very nice place to rent in Brighton. And any problems that have come up whilst I have been at the property have been sorted out very quickly so I am very grateful to Parks. Louise has always been very helpful in sorting out any problems that I have had at the property....
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Comment on agent fees
Good
Was this helpful? Yes
May 05,2017
Minithumbup
Antony Rummins
Rebecca Colby
By:
May 05,2017
0 people found
this helpful
We have been dealing with Parks for many years and have always received a first class service. We find the staff polite and helpful at all times. Therefore would highly recommend them....
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Comment on agent fees
We find the fees to be good.
Was this helpful? Yes
May 05,2017
Minithumbup
Rebecca Colby
Lauren Wright
By:
May 05,2017
1 people found
this helpful
We've been with Parks for two tenancies now, and they've been very accommodating (pun not intended) of our needs as tenants. On the second move they were particularly helpful in processing everything in short notice, which we greatly appreciated. They are the most organized agents I've used, including a comprehensive photographic inventory which puts everyone's mind at ease. Their fees are also fairly reasonable and all clearly explained upfront which makes the whole process a lot easier....
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Comment on agent fees
Reasonable and clearly explained
Was this helpful? Yes
May 03,2017
Minithumbup
James Smith
By:
May 03,2017
0 people found
this helpful
James has consistently been in contact with us as one tenancy ended and another one started. We have been informed every step of the way. James also organised fixing a problem that arose with the boiler managing this so that it was completed between lettings. We have been very impressed with the attention given to every detail. We feel very confident in the management of the property in James's hands which is important as we do not live in the area....
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Comment on agent fees
We are happy with the service we get for the fees we pay
Was this helpful? Yes
May 03,2017
Minithumbup
Ella Collins
By:
May 03,2017
0 people found
this helpful
I have been renting with Parks now for over 3 years. I have rented through other agencies in the past and cannot begin describe how bad dealing with some of them can be. Parks is the polar opposite of everything ive experienced before, theyre always on the ball and there when you need them, always friendly and always very responsive. Ella Collins in particular stands out, courteous, professional, friendly, helpful and gets things done, an absolute pleasure to deal with....
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Comment on agent fees
Good
Was this helpful? Yes
May 02,2017
Minithumbup
Rebecca Colby
By:
May 02,2017
0 people found
this helpful
I deal with parks on a day to day basis as they use me for electrical work needed on their propertys. Becky one of the property managers is always there to help me with anything i need even if it is just for keys she is always helpful and freindly. highly recommend...
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Was this helpful? Yes
Apr 30,2017
Minithumbup
Ella Collins
Rebecca Colby
By:
Apr 30,2017
0 people found
this helpful
I rented a property through Parks more than 3 years ago and I have been very happy with how the team has managed the tenancy. As a tenant I have always the support that I needed from the team. Well done! Thanks...
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Was this helpful? Yes
Apr 29,2017
Minithumbup
Antony Rummins
Rebecca Colby
By:
Apr 29,2017
0 people found
this helpful
We have used Parks to manage two properties over the last five years. Their systems and procedures have improved over time and we are happy with their service. They are always professional and helpful and quick to take action if needed . We have dealings with Becky and Antony on a regular basis and they are both excellent to deal with. I would definitely recommend Parks....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 29,2017
Minithumbup
Antony Rummins
Rebecca Colby
By:
Apr 29,2017
0 people found
this helpful
I have used Parks lettings to manage my properties for some time now and would highly recommend then. I trust them to give an accurate view of the market on change of tenancy, on dealing with Antony. My property manager Rebecca is also very efficient and helpful....
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Comment on agent fees
Good Value
Was this helpful? Yes
Apr 29,2017
Minithumbup
Rebecca Colby
James Smith
By:
Apr 29,2017
0 people found
this helpful
I have been in a customer facing roll for over 20 years and the folllowing staff members are a credit to Parks, Becky, James, Frankie and Louise. Excellent customer skills...
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Apr 28,2017
Minithumbup
Rebecca Colby
Louise Mitchell
By:
Apr 28,2017
0 people found
this helpful
I have always found the team at Parks polite, helpful and very knowledgeable about all the properties they manage and would recommend them to anyone looking to rent a property within the area....
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Was this helpful? Yes
Apr 28,2017
Minithumbup
By:
Apr 28,2017
0 people found
this helpful
Very nice service, on time and knowledgeable. Daniel was very helpful and polite!...
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Apr 28,2017
Minithumbup
Rebecca Colby
By:
Apr 28,2017
0 people found
this helpful
Very efficient , very professional, a credit to the industry. Would highly recommend. A pleasure to deal with every single time...
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Comment on agent fees
Good
Was this helpful? Yes
By: Parks
May 11, 2017
View all comments (1)
Thank you for this fantastic five star review, the kind feedback is really appreciated. ...
Apr 26,2017
Minithumbup
Lauren Wright
Antony Rummins
By:
Apr 26,2017
0 people found
this helpful
Considering we moved CONTINENTS, Parks were an absolute dream to deal with and made our massive move go unbelievably smoothly. Emails were answered straight away, they were prepared to call us in Thailand which can't have been cheap, and once we were on the ground in the UK they helped us get everything sorted with minimal fuss. Really easy to deal with and nothing was too much trouble....
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Comment on agent fees
Fees were pretty much what we expected to be honest - it's a business after all, not a charity.
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By: Parks
May 11, 2017
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Thank you for taking the time to give us a five star rating and the great feedback Kat. It's fantastic to see you and your partner are enjoying your experience with us. ...
Apr 21,2017
Minithumbup
Antony Rummins
Rebecca Colby
By:
Apr 21,2017
0 people found
this helpful
We let our property portfolio through Parks Letting agent and have done so for in excess of 10 years. They have never faltered on quality and efficiency of service and we look forward to many more years working with them....
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Comment on agent fees
Good
Was this helpful? Yes
By: Parks
May 11, 2017
View all comments (1)
Thank you for taking the time to leave us such a kind review Carina, we're delighted to see you've been happy with the service provided throughout your time with us. ...
Apr 20,2017
Minithumbup
Rebecca Colby
By:
Apr 20,2017
1 people found
this helpful
Parks Lettings have been managing my property in Brighton since 2011! I have been extremely satisfied with their service. Timely notices, advertising, finding tenenants, maintaining the property for quick repairs etc. Has been very helpful both for me and the tenants. All the staff are knowledgable about all aspects of the property management. They have been very helpful in leasing with the HMO for building regulation. Rebecca has been very efficient in dealing with tenant related issues from th...
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Was this helpful? Yes
By: Parks
May 08, 2017
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Thank you for your kind review Mrs Gor, it's fantastic to see your positive experience being shared as a five star review. ...
Apr 01,2017
Minithumbup
Daniel Lewis
By:
Apr 01,2017
1 people found
this helpful
Dan was really helpful and helped us students with our first home when one person we were meant to live with wasn't cooperating, he was under no obligation but still helped us by giving us extra time to get things sorted. Great guy!...
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By: Parks
May 08, 2017
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Thank you for taking the time to leave us a five star review, it's very much appreciated. ...
Feb 02,2017
Minithumbdown
By:
Feb 02,2017
2 people found
this helpful
Disgusted with how Parks manages situations and with the high level of dishonesty in letting a flat under the guise 'Newly Refurbished' when in fact the refurbishment masked a host of structural issues. -Before signing the contract we were told that we are LUCKY because Parks MANAGES the property. (Ironic) -Did nothing about a moldy and damp flat due to structural issues - Left my family including a baby without heating for weeks. - Failed to investigate complaints in a timely matter. - Went w...
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Was this helpful? Yes
By: Parks Residential
Feb 16, 2017
View all comments (1)
We're very disappointed to read your review as this is far from the standard of feedback we expect to receive. We immediately made the landlord aware of your feedback and subsequently the landlord provided us with a response which we have communicated with you via email. We endeavoured to remain mutual and professional during the sequence of events between yourself and your landlord, and we are saddened to read you have addressed this as a dissatisfaction with Parks. ...
Jul 17,2016
Minithumbdown
Sidonie Aughney
Ella Collins
By:
Jul 17,2016
1 people found
this helpful
Our experience with this agency was awful. We rented with them for more than 1 year. They are highly unprofessional, inaccurate, absolutely not responding to your requests, took ages to have an email/issue answered/sorted, cheeky (they made us paying fees for a renewal of the contract and after two weeks they evicted us with no reason - apart from putting the flat on the market again on a 25£raised rent without offering to us first), they sent contractors in the flat on keys without notici...
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What agent could do to change your mind?
Very bad, much higher than others
Attached Files
Comment on agent fees
Very bad, much higher than others
Was this helpful? Yes
Jul 01,2016
Minithumbdown
By:
Jul 01,2016
1 people found
this helpful
Sharks'n'Cretins would be a more appropriate name for this agency who are willing to continue to collude with some of Brighton's worst landlords on the premise that they only deal with the financial side not the maintenance thus denying all responsibility. IMO any reputable agency would not deal with such landlords, especially when they've had multiple complaints about unhealthy mice infestations, boilers which aren't replaced for months after failing gas safety checks, mould growing in common...
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What agent could do to change your mind?
The usual extortionate rate.
Attached Files
Comment on agent fees
The usual extortionate rate.
Was this helpful? Yes
Jun 22,2016
Minithumbdown
By:
Jun 22,2016
1 people found
this helpful
Very unhappy with the service provided. Nice enough flat but issues prior to moving in not addressed. Asked to leave without any explanation. Asked to leave earlier than my notice period but to continue paying rent as landlord wanted to redecorate before new tenant moved in. Charged for cracked kitchen tiles which were cracked at the time of the check-in by a Parks' Representative as they were poorly fitted - only way to avoid cracking was to not use the kitchen. Charged an e...
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Comment on agent fees
Extortionate.
Was this helpful? Yes
Sep 27,2014
Minithumbup
Sidonie Aughney
By:
Sep 27,2014
0 people found
this helpful
Parks where a great agent from start to finish. Adam who suggested the property and showed me around was extremely friendly and informative throughout. The agency fee's where one of the cheapest I came across in Brighton and the whole process was stress free and straight forward. When we moved in, the house was almost perfect and the minor issues we found where quickly resolved by my property managers Sid and Becky. To sum up, all the staff are extremely friendly and professional, keeping the s...
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Comment on agent fees
Cheaper than most and fully explained during the viewing. I knew what it was I was paying for.
Was this helpful? Yes
Aug 22,2014
Minithumbdown
Sidonie Aughney
Ella Collins
By:
Aug 22,2014
1 people found
this helpful
My partner and I decided to view a fantastically presented flat. It had all the makings of an incredible home. During the viewing, there were issues and the Parks agents assured my partner and I that the gripes we had would be rectified before or shortly upon move in. First thing, during the viewing, I had an allergic reaction to the two cats that resided in the property. The agent saw me develop a rash. However, with full smile and confident assurance, she said all would be rectified upon move ...
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What agent could do to change your mind?
Ella Collins is not capable of distinguishing the smell of cat urine from the smell of damp. This is an incredible problem when the previous tenants had two cats and gravel from the cat box was sill in the flat upon move in. During the viewing, don\'t believe their smiles and assurances, get everything in writing and MAKE FORMAL REQUESTS! Nothing will get done without them.
Attached Files
Was this helpful? Yes
Areas covered
  • BN1
  • Brighton
  • BN2
  • Hove
  • BN3

ARLA TDS SAGEagent


Review statistics

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Agent Fees

Parks Application Fees

New Tenant Application - £169 inc VAT per person
Registering, appointment viewing, contract negotiation, referencing, credit checks, checking into the property and ensuring legal requirements are met.

Current Tenant Application - £99 inc VAT per person
Referencing, credit checks, contract negotiation
(amending and agreeing terms) and associated paperwork.

Permitted Occupier - £60 inc VAT per person
This is a one off fee charged to a person entering a tenancy as a permitted occupier of the property. It covers the cost of a credit check and legal documentation.

Company Let - £300 inc VAT per company
Company credit search, referencing, checking into property and associated paperwork.

Tenancy Agreement and Inventory (shared cost with landlord) - £118.80 inc VAT per household
Proposing an up to date Shorthold Tenancy Agreement, preparing an inventory & schedule of condition, taking meter readings and associated paperwork.

Tenancy Extension Fee - £58.80 inc VAT
This is a one off fee charged to the Tenancy as a whole for each renewal / extension. And covers the costs of renewal contract negotiation (amending and agreeing terms) and associated paperwork.

Standard deposit - 5 weeks of rent
Pet deposit - 6 weeks of rent
Full rent in advance deposit - 14 weeks of rent
Last updated at 11:26 AM 03/04/2017 by Louise Mitchell

Complaints Procedure

No procedure set.
Last updated at 11:26 AM 03/04/2017 by Louise Mitchell

Awards won by Parks Residential Ltd

Individual Branch Awards

Graham Jasper Graham Jasper
Managing Director
2 reviews

About Graham No description set View full profile
Ella Collins Ella Collins
Property Inspector
6 reviews

About Ella No description set View full profile
Sidonie Aughney Sidonie Aughney
3 reviews

About Sidonie No description set View full profile
Antony Rummins Antony Rummins
Associate Letting Director
6 reviews

About Antony No description set View full profile
Louise Mitchell Louise Mitchell
Marketing Coordinator
4 reviews

About Louise No description set View full profile
Amy Insley Amy Insley
Letting Negotiator
0 reviews

About Amy No description set View full profile
Rebecca Colby Rebecca Colby
Property Manager
14 reviews

About Rebecca No description set View full profile
Maxine Jasper Maxine Jasper
Compliance Director
0 reviews

About Maxine No description set View full profile
Lauren Wright Lauren Wright
Letting Coordinator
2 reviews

About Lauren No description set View full profile
Daniel Lewis Daniel Lewis
2 reviews

About Daniel No description set View full profile
Francesca Warr Francesca Warr
0 reviews

About Francesca No description set View full profile
James Smith James Smith
Property Manager
2 reviews

About James No description set View full profile

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