• claim your profile
    Graham Jasper
  • claim your profile
    Ella Collins
  • claim your profile
    Sidonie Aughney
  • claim your profile
    Antony Rummins
  • Louise Mitchell
    Louise Mitchell
  • Amy Insley
    Amy Insley
  • Rebecca Colby
    Rebecca Colby
  • Maxine Jasper
    Maxine Jasper
  • Lauren Wright
    Lauren Wright
  • Daniel Lewis
    Daniel Lewis
  • Francesca Warr
    Francesca Warr
  • James Smith
    James Smith
Parks Residential is Brighton & Hove's leading independent ARLA regulated Letting Agent. We specialise in residential lettings; homing professional tenants, and providing premium services for landlords.

Parks are unique, a specialist letting agent with intimate local knowledge. We provide an independent tailored service, supported by the structure and consistency of a corporate organisation.

We understand the value of relationships; working with people is the foundation of our success. Our dil
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Properties for sale
Properties for rent
Apr 21,2017
Minithumbup
Antony Rummins
Rebecca Colby
By:
Apr 21,2017
0 people found
this helpful
We let our property portfolio through Parks Letting agent and have done so for in excess of 10 years. They have never faltered on quality and efficiency of service and we look forward to many more years working with them....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 20,2017
Minithumbup
Rebecca Colby
By:
Apr 20,2017
1 people found
this helpful
Parks Lettings have been managing my property in Brighton since 2011! I have been extremely satisfied with their service. Timely notices, advertising, finding tenenants, maintaining the property for quick repairs etc. Has been very helpful both for me and the tenants. All the staff are knowledgable about all aspects of the property management. They have been very helpful in leasing with the HMO for building regulation. Rebecca has been very efficient in dealing with tenant related issues from th...
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Was this helpful? Yes
Apr 01,2017
Minithumbup
Daniel Lewis
By:
Apr 01,2017
1 people found
this helpful
Dan was really helpful and helped us students with our first home when one person we were meant to live with wasn't cooperating, he was under no obligation but still helped us by giving us extra time to get things sorted. Great guy!...
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Was this helpful? Yes
Feb 02,2017
Minithumbdown
By:
Feb 02,2017
2 people found
this helpful
Disgusted with how Parks manages situations and with the high level of dishonesty in letting a flat under the guise 'Newly Refurbished' when in fact the refurbishment masked a host of structural issues. -Before signing the contract we were told that we are LUCKY because Parks MANAGES the property. (Ironic) -Did nothing about a moldy and damp flat due to structural issues - Left my family including a baby without heating for weeks. - Failed to investigate complaints in a timely matter. - Went w...
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Was this helpful? Yes
By: Parks Residential
Feb 16, 2017
View all comments (1)
We're very disappointed to read your review as this is far from the standard of feedback we expect to receive. We immediately made the landlord aware of your feedback and subsequently the landlord provided us with a response which we have communicated with you via email. We endeavoured to remain mutual and professional during the sequence of events between yourself and your landlord, and we are saddened to read you have addressed this as a dissatisfaction with Parks. ...
Jul 17,2016
Minithumbdown
Sidonie Aughney
Ella Collins
By:
Jul 17,2016
1 people found
this helpful
Our experience with this agency was awful. We rented with them for more than 1 year. They are highly unprofessional, inaccurate, absolutely not responding to your requests, took ages to have an email/issue answered/sorted, cheeky (they made us paying fees for a renewal of the contract and after two weeks they evicted us with no reason - apart from putting the flat on the market again on a 25£raised rent without offering to us first), they sent contractors in the flat on keys without notici...
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What agent could do to change your mind?
Very bad, much higher than others
Attached Files
Comment on agent fees
Very bad, much higher than others
Was this helpful? Yes
Jul 01,2016
Minithumbdown
By:
Jul 01,2016
1 people found
this helpful
Sharks'n'Cretins would be a more appropriate name for this agency who are willing to continue to collude with some of Brighton's worst landlords on the premise that they only deal with the financial side not the maintenance thus denying all responsibility. IMO any reputable agency would not deal with such landlords, especially when they've had multiple complaints about unhealthy mice infestations, boilers which aren't replaced for months after failing gas safety checks, mould growing in common...
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What agent could do to change your mind?
The usual extortionate rate.
Attached Files
Comment on agent fees
The usual extortionate rate.
Was this helpful? Yes
Jun 22,2016
Minithumbdown
By:
Jun 22,2016
1 people found
this helpful
Very unhappy with the service provided. Nice enough flat but issues prior to moving in not addressed. Asked to leave without any explanation. Asked to leave earlier than my notice period but to continue paying rent as landlord wanted to redecorate before new tenant moved in. Charged for cracked kitchen tiles which were cracked at the time of the check-in by a Parks' Representative as they were poorly fitted - only way to avoid cracking was to not use the kitchen. Charged an e...
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Comment on agent fees
Extortionate.
Was this helpful? Yes
Sep 27,2014
Minithumbup
Sidonie Aughney
By:
Sep 27,2014
0 people found
this helpful
Parks where a great agent from start to finish. Adam who suggested the property and showed me around was extremely friendly and informative throughout. The agency fee's where one of the cheapest I came across in Brighton and the whole process was stress free and straight forward. When we moved in, the house was almost perfect and the minor issues we found where quickly resolved by my property managers Sid and Becky. To sum up, all the staff are extremely friendly and professional, keeping the s...
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Comment on agent fees
Cheaper than most and fully explained during the viewing. I knew what it was I was paying for.
Was this helpful? Yes
Aug 22,2014
Minithumbdown
Sidonie Aughney
Ella Collins
By:
Aug 22,2014
1 people found
this helpful
My partner and I decided to view a fantastically presented flat. It had all the makings of an incredible home. During the viewing, there were issues and the Parks agents assured my partner and I that the gripes we had would be rectified before or shortly upon move in. First thing, during the viewing, I had an allergic reaction to the two cats that resided in the property. The agent saw me develop a rash. However, with full smile and confident assurance, she said all would be rectified upon move ...
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What agent could do to change your mind?
Ella Collins is not capable of distinguishing the smell of cat urine from the smell of damp. This is an incredible problem when the previous tenants had two cats and gravel from the cat box was sill in the flat upon move in. During the viewing, don\'t believe their smiles and assurances, get everything in writing and MAKE FORMAL REQUESTS! Nothing will get done without them.
Attached Files
Was this helpful? Yes
Aug 18,2014
Minithumbdown
By:
Aug 18,2014
1 people found
this helpful
When viewing the property I was told pets were aloud, there was plumbing for a washing machine and that the bathroom floor would have new lilo? put down. upon moving in, none of the above was completed, and there was no plumbing for a washing machine. and no pets were aloud which resulted in the rehoming of my dog in wales with family. a very upsetting start to a move into a new home. throughout the tenancy I complained about water leaking from the toilet and the "sinking floor" in t...
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What agent could do to change your mind?
Becky was awful she didn\'t help she would write things down and never follow them up she made little or no attempt to resolve the issue until it came to a head and started effecting the rest of the property and the shop below and even then they didn\'t get builders in until we had moved out.
Attached Files
Comment on agent fees
the agency does not care about the people they rent to, its shocking how awful my experience has been with them and I would not recommend them to any one as their flats are over priced and they refuse to return your deposit on time.
Was this helpful? Yes
Jan 18,2014
Minithumbdown
By:
Jan 18,2014
1 people found
this helpful
Worst letting agent I\'ve encountered, and no I do not say this every time a tenancy expires. In fact, I never encountered any problems with an agency before. Ever. They gave me an incredibly hard time when I moved in, due to the fact that I was out of uni and still haven\'t found a job. What I did have was all the unnecessary agency money, UK guarantors (which apparently still wasn\'t enough for them because I\'m foreign and unemployed- their words not mine, they wanted more money). Their redee...
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What agent could do to change your mind?
Keep their promises, listen to my request, perhaps have a 50/50 balance between tenant and landlord- they seem to favour their landlords much more.
Attached Files
Was this helpful? Yes
Dec 17,2013
Minithumbdown
By:
Dec 17,2013
1 people found
this helpful
Parks Lettings are the worst letting agents I have ever dealt with, and I have been renting property for a considerable number of years. I do not rent cheap properties. I was assured by the agent who showed me around that the property was unfurnished, and the online listing did not say the property was furnished. Upon moving in I found that there was an old sofa, a wardrobe and a random assortment of tables left in the property which parks refused to do anything about, despite their agent clear...
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Was this helpful? Yes
Mar 12,2013
Minithumbup
Graham Jasper
By:
Mar 12,2013
0 people found
this helpful
Parks has been my letting and managing agent for a student property for nearly 20 years. Over this time there have occasionally been "issues" but those have always been promptly and courteously resolved. It is a professional company with very good customer service and I have no hesitation in recommending them....
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Was this helpful? Yes
Sep 09,2012
Minithumbdown
By:
Sep 09,2012
5 people found
this helpful
Avoid at all costs to collaborate with these agents, they are absolutely unprofessional!!! I am a single female and years ago I was letting a property through them and I had constantly unannounced visits by various people (agents, gas technicians...) using the keys of the property without knocking the door... Outrageous!! They do manage nice properties though so here I am again, desperate to find a new place and having a viewing with them. Fist of all when I made the appointment even though I...
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Was this helpful? Yes
Feb 09,2011
Minithumbdown
By:
Feb 09,2011
0 people found
this helpful
Was this helpful? Yes
Nov 16,2009
Minithumbdown
By:
Nov 16,2009
6 people found
this helpful
They have been awful at dealing with the large number of problems we have had. The house was filthy when we moved in, the shower leaked in to the kitchen (which took them four days to fix, then started leaking again a few weeks later), given us a rusty fridge and now we have mould covering our walls. Their only solution to the mould is that we should leave our windows open to ventilate the room 'even if it is winter and raining'. My friends who have letted with them have also had problems. I can...
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Was this helpful? Yes
Areas covered
  • BN1
  • Brighton
  • BN2
  • Hove
  • BN3

ARLA TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 0 2 10 0 0 0 0 0 1

Job vacancies

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Agent Fees

Parks Application Fees

New Tenant Application - £169 inc VAT per person
Registering, appointment viewing, contract negotiation, referencing, credit checks, checking into the property and ensuring legal requirements are met.

Current Tenant Application - £99 inc VAT per person
Referencing, credit checks, contract negotiation
(amending and agreeing terms) and associated paperwork.

Permitted Occupier - £60 inc VAT per person
This is a one off fee charged to a person entering a tenancy as a permitted occupier of the property. It covers the cost of a credit check and legal documentation.

Company Let - £300 inc VAT per company
Company credit search, referencing, checking into property and associated paperwork.

Tenancy Agreement and Inventory (shared cost with landlord) - £118.80 inc VAT per household
Proposing an up to date Shorthold Tenancy Agreement, preparing an inventory & schedule of condition, taking meter readings and associated paperwork.

Tenancy Extension Fee - £58.80 inc VAT
This is a one off fee charged to the Tenancy as a whole for each renewal / extension. And covers the costs of renewal contract negotiation (amending and agreeing terms) and associated paperwork.

Standard deposit - 5 weeks of rent
Pet deposit - 6 weeks of rent
Full rent in advance deposit - 14 weeks of rent
Last updated at 11:26 AM 03/04/2017 by Louise Mitchell

Complaints Procedure

No procedure set.
Last updated at 11:26 AM 03/04/2017 by Louise Mitchell

Awards won by Parks Residential Ltd

Individual Branch Awards

Graham Jasper Graham Jasper
Managing Director
1 reviews

About Graham No description set View full profile
Ella Collins Ella Collins
Property Inspector
2 reviews

About Ella No description set View full profile
Sidonie Aughney Sidonie Aughney
3 reviews

About Sidonie No description set View full profile
Antony Rummins Antony Rummins
Associate Letting Director
1 reviews

About Antony No description set View full profile
Louise Mitchell Louise Mitchell
Marketing Coordinator
0 reviews

About Louise No description set View full profile
Amy Insley Amy Insley
Letting Negotiator
0 reviews

About Amy No description set View full profile
Rebecca Colby Rebecca Colby
Property Manager
2 reviews

About Rebecca No description set View full profile
Maxine Jasper Maxine Jasper
Compliance Director
0 reviews

About Maxine No description set View full profile
Lauren Wright Lauren Wright
Letting Coordinator
0 reviews

About Lauren No description set View full profile
Daniel Lewis Daniel Lewis
1 reviews

About Daniel No description set View full profile
Francesca Warr Francesca Warr
0 reviews

About Francesca No description set View full profile
James Smith James Smith
Property Manager
0 reviews

About James No description set View full profile

Firm Address

107 Queens Road
Brighton
East Sussex
BN1 3XF
01273 202089

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