Parkgate Estate Agency
4.9/5, 269 reviews
99% recommended
100% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
97% lettings fee satisfaction
A long standing quality independent estate agent offering the best advice from experienced and fully qualified property professionals. Using the latest marketing techniques combined with great old fashioned service Parkgate are a superb agency who will go the extra mile to make your experience of the property market a positive ... show more A long standing quality independent estate agent offering the best advice from experienced and fully qualified property professionals. Using the latest marketing techniques combined with great old fashioned service Parkgate are a superb agency who will go the extra mile to make your experience of the property market a positive one.
Parkgate | Property for sale & for rent in Richmond, Sheen, Mortlake and Putney

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £131,000 £1,100,000
Lettings 95% 97% £750 £3,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
67 0 150 0 21 1 21 0 8 1
Areas covered
  • TW9
  • tw10
  • tw1
  • sw14
  • SW14
  • sw13
  • SW13
  • sw15
  • SW15
  • sw18
  • SW6
  • sw6
  • SW18
  • TW9
  • TW10
Address

8 Eton Street
Richmond
Greater London
TW9 1EE
0208 940 2991

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
UKALA TPOS Sales TPOS Lettings TDS
Images & Videos

“I found Parkgate to be an excellent firm of estate ......”

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Feb 22,2016
Minithumbup
Chris
By: 'Jack Pandeli'
Feb 22,2016
0 people found
this helpful
I found Parkgate to be an excellent firm of estate agents that are extremely professional and very easy to deal with. We dealt with Chris Hawkins in 2014 when we originally let our property out and again in 2015 when we sold our property. On both occasions, ...
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Comment on agent fees
The agents fee of 1% + Vat was in my opinion good value especially considering the high level of service we received
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“I have used Parkgate twice now to find tenants on ......”

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Feb 19,2016
Minithumbup
Chris
By: 'Jeremy B'
Feb 19,2016
0 people found
this helpful
I have used Parkgate twice now to find tenants on two flats. Chris and Harry have always been very helpful, responsive and efficient. I have been very pleased with the tenants they have found. Jess handles the documentation very smoothly and quickly. I would definitely ...
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Comment on agent fees
Competitive on fees on letting compared to some of the larger firms
Was this helpful? Yes

“Susie was very prompt in responding to enquiries and flexible ......”

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Feb 18,2016
Minithumbup
Susie
By: 'Anna'
Feb 18,2016
1 people found
this helpful
Susie was very prompt in responding to enquiries and flexible to meet us for viewing times. She was very informative and friendly, and has been extremely helpful during the moving process and also post-move....
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“Parkgate are without a doubt one of the best letting ......”

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Jan 25,2016
Minithumbup
Chris
By: 'Harry'
Jan 25,2016
0 people found
this helpful
Parkgate are without a doubt one of the best letting agents in Putney - they were friendly, knowledgeable, quick to respond to emails, seemed very transparent and their fees were very reasonable (particularly when considering the quality of service they provide). Many people, including ourselves, ...
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Comment on agent fees
Very reasonable.
Was this helpful? Yes

“Parkgate Estate Agents have been beyond amazing with regards to ......”

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Jan 14,2016
Minithumbup
Jonathan Mills
By: 'Nicola Crowther'
Jan 14,2016
0 people found
this helpful
Parkgate Estate Agents have been beyond amazing with regards to the very difficult sale of my late father's property. Not only were they completely professional throughout, they never tired of finding a buyer, whilst ensuring we got the best price possible. The team at Parkgate ...
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Comment on agent fees
Good
Was this helpful? Yes

“Jonathan and Daniel were always helpful and flexible for us. ......”

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Jan 13,2016
Minithumbup
Jonathan Mills
By: 'Noyan'
Jan 13,2016
0 people found
this helpful
Jonathan and Daniel were always helpful and flexible for us. In every situation they explained the process in detail, informed us about the next steps. They were always proactive....
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Comment on agent fees
N/A
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“Parkgate were a pleasure to deal with on my purchase. ......”

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Jan 06,2016
Minithumbup
Jonathan Mills
By: 'David'
Jan 06,2016
0 people found
this helpful
Parkgate were a pleasure to deal with on my purchase. Jonathan worked hard to assist with the challenges arising from me being overseas through the whole purchase. Purchasing property doesn't need to be complex and I am delighted that with Parkgate it wasn't....
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“Very impressed with the service and professionalism of Parkgate. Both ......”

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Jan 06,2016
Minithumbdown
Jonathan Mills
By: 'Richard Y'
Jan 06,2016
0 people found
this helpful
Very impressed with the service and professionalism of Parkgate. Both as property managers and overseeing the sale of our property. Their communication, attention to detail and practical approach has been of the highest order. I would very strongly recommend for both letting and estate agent ...
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What agent could do to change your mind?
Acceptable and very competitive.
Attached Filesnbsp;
Comment on agent fees
Acceptable and very competitive.
Was this helpful? Yes

“Susannah was very helpful in dealing with our new Landlord ......”

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Jan 05,2016
Minithumbup
Susie
By: 'Alberto'
Jan 05,2016
0 people found
this helpful
Susannah was very helpful in dealing with our new Landlord and always replied to our emails and calls promptly. She also helped us through the referencing stages and adjusted the moving dates and signing of the contract to suit our needs....
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Comment on agent fees
At ‚£180 per person I believe the fees a quite high however they are in line with other state agents
Was this helpful? Yes

“Both Chris and Harry were very helpful and considerate. We ......”

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Nov 18,2015
Minithumbup
Chris
By: 'Helen Boucher'
Nov 18,2015
0 people found
this helpful
Both Chris and Harry were very helpful and considerate. We had a few problems left by the outgoing tenants when we moved in that were sorted immediately and without any fuss. Thank you....
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“Susie was very quick to respond to us and answer ......”

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Nov 10,2015
Minithumbup
Susie
By: 'Tobias'
Nov 10,2015
0 people found
this helpful
Susie was very quick to respond to us and answer all of our questions around the let. She was also very honest with any general questions we had and never tried to over or upsell to us while we were looking for a new property ...
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Comment on agent fees
the fees are just to high across the board for the fact that there isn't exactly much work to be done - its as they say money for old rope. deposit required was also 6 weeks which is also a bit steep especially as rents in London are running out of control.
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“Chris and team have managed my property for 2 years and ......”

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Nov 07,2015
Minithumbup
Chris
By: 'Phil'
Nov 07,2015
0 people found
this helpful
Chris and team have managed my property for 2 years and their service has consistently been excellent - professional, courteous and sometimes beyond expectation. Having dealt with a number of estate agents in London and Surrey, Parkgate are a level above. I wouldn't hesitate to recommend ...
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“Thanks Susie! You helped to make our move virtually painless. ......”

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Nov 05,2015
Minithumbup
Susie
By: 'M S Drudge'
Nov 05,2015
0 people found
this helpful
Thanks Susie! You helped to make our move virtually painless. You managed to get us multiple viewings, which was great, and I think we even managed to be late to both of them... Sorry about that! There were no high-pressure sales tactics, just genuine answers ...
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“Parkgate provide the first genuine property management service that we ......”

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Nov 03,2015
Minithumbup
Chris
By: 'C Brewer'
Nov 03,2015
0 people found
this helpful
Parkgate provide the first genuine property management service that we have experienced. Their response to problems including plumbing and minor structural repairs has been fast, and efficient resulting in high quality work at a reasonable cost to us as owners. They are diligent, helpful and ...
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“Excellent network of professionals to ensure the job gets completed ......”

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Oct 26,2015
Minithumbup
By: 'Robert Matthews'
Oct 26,2015
0 people found
this helpful
Excellent network of professionals to ensure the job gets completed in a timely manner and a reasonable price. I have always been impressed with their consistency in service and cost effectiveness too....
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Comment on agent fees
Very reasonable given their flexibility.
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“Chris was very helpful from the moment we first visited ......”

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Oct 24,2015
Minithumbup
Chris
By: 'Caroline'
Oct 24,2015
0 people found
this helpful
Chris was very helpful from the moment we first visited the property. He welcomed us with a smile, without pressuring us. He honestly answered all of our questions during the visit and afterwards, providing prompt information and support as we required. We moved into the ...
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“Excellent and friendly service. This agency is refreshingly low key ......”

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Sep 14,2015
Minithumbup
Susie
By: 'Judith and Robert'
Sep 14,2015
0 people found
this helpful
Excellent and friendly service. This agency is refreshingly low key and one does not feel pressured at all. We came into the Agency just as the flat became available and Susy was most helpful in processing everything quickly. She dealt with minor queries effectively and ...
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“Parkgate Estate Agency have been unbelievable helpful in the process ......”

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Sep 08,2015
Minithumbup
Susie
By: 'Laura'
Sep 08,2015
0 people found
this helpful
Parkgate Estate Agency have been unbelievable helpful in the process of finding a flat, I would definitely recommend them. Less than a month ago I accepted my first postgrad job, which was great but also meant a great deal of upheaval to move from Yorkshire ...
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“1. When the initial call is connected there was on 2 occasions ......”

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Aug 21,2015
Minithumbdown
By: 'Doug Clydesdale'
Aug 21,2015
1 people found
this helpful
1. When the initial call is connected there was on 2 occasions a reluctance to speak to the customer. 2. A reluctance to to set up viewings. 3. A lack of knowledge relating to properties. It seemed they did not wish to be bothered by a customer and would ...
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Was this helpful? Yes
By: Jonathan Mills
Aug 22, 2015
View all comments (1)
Dear Mr Clydesdale, My apologies if you have experience poor service from us. As the owner of the business I take these comments very seriously so wondered if you would mind discussing the situation as I need to understand the specifics of the case so this does not happen again. If you are willing to do this I will happily donate £50 to the charity of your choice. My contact details are 020 3758 4433. Jonathan Mills Managing Director Parkgate ...

“I generally dread having to engage with estate agents, but ......”

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Jul 17,2015
Minithumbup
Susie
By: 'RobM'
Jul 17,2015
0 people found
this helpful
I generally dread having to engage with estate agents, but my experience working with Susie proved quite the opposite. She managed to negotiate a deal to ensure that I got the home I wanted, and everything got done quickly and smoothly. She acts with integrity ...
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“All members of staff at Parkgate have been helpful and ......”

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Jun 15,2015
Minithumbup
By: 'Sam'
Jun 15,2015
0 people found
this helpful
All members of staff at Parkgate have been helpful and timely in responding to our queries. The contracting and moving in process was conducted efficiently and in a hassle-free manner. Any necessary maintenance work has been performed in a timely manner. Overall very satisfied....
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Comment on agent fees
The fees are very reasonable in comparison with other London-based estate agents. Would definitely recommend Parkgate on this basis,
Was this helpful? Yes

“Found Both Chris and Harry to be both professional, efficient ......”

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Jun 03,2015
Minithumbup
Chris
By: 'Alan L'
Jun 03,2015
0 people found
this helpful
Found Both Chris and Harry to be both professional, efficient and very courteous when dealing with. I would not hesitate to recommend them to anyone looking for a high level of service. Customer care is everything and for these guys it comes second nature. Thanks ...
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Comment on agent fees
Reduced down to 6% which was very helpful
Was this helpful? Yes

“Fantastic estate agents, extremely professional and well run. Harry is ......”

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Apr 29,2015
Minithumbup
By: 'Laura Woods'
Apr 29,2015
0 people found
this helpful
Fantastic estate agents, extremely professional and well run. Harry is an absolute dream, we never once felt pressured and he gave us clear and unbiased answers to our questions. In our experience it's very rare to come away from an estate agents feeling positive, but ...
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Comment on agent fees
We were a little over our budget when we viewed this property. We put an offer to Harry and he was able to negotiate this price for us, which we were very happy about.
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“Following a bad experience with another (big) agent in the ......”

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Mar 18,2015
Minithumbup
Jonathan Mills
Chris
By: 'Angharad'
Mar 18,2015
0 people found
this helpful
Following a bad experience with another (big) agent in the Putney area we appointed Parkgate to undertake the sale of our two bed garden flat in 2013. Despite a rising market and a good property, our previous agent had failed to secure us a single offer. ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“Harry helped with the sale - very committed and supporting ......”

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Mar 18,2015
Minithumbup
Chris
By: 'Robert Matthews'
Mar 18,2015
0 people found
this helpful
Harry helped with the sale - very committed and supporting through the process. Chris has helped with Lettings - again, very helpful....
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“Excellent service, Definitely Ill recommend this agency to my friends ......”

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Mar 16,2015
Minithumbup
By: 'Manny'
Mar 16,2015
0 people found
this helpful
Excellent service, Definitely Ill recommend this agency to my friends or any person interesting in rent or buy a property, the staff is very helpful and they answer quickly to all my questions! They find the exactly property for me! Everything was very fast so ...
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“This is the second year that I am renting my ......”

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Mar 16,2015
Minithumbup
Chris
By: 'FB'
Mar 16,2015
0 people found
this helpful
This is the second year that I am renting my flat through parkgate. First time it was Chris Hawkins who rented the place and second time was Harry Douglas . I found both of them very efficient and professional and felt relax to liaise my concerns ...
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“Excellent professional service. Nothing was too much trouble for Chris. ......”

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Jan 26,2015
Minithumbup
Chris
By: 'Bev Roberts'
Jan 26,2015
0 people found
this helpful
Excellent professional service. Nothing was too much trouble for Chris. He was always available when I need to talk or be reassured about certain issues throughout the transaction which went smoothly thanks to his Input. I would not hesitate to use this company again and ...
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Comment on agent fees
I must admit I thought wed agreed a lesser fee but as I couldnt be sure I didnt dispute this.
Was this helpful? Yes

“Selling a property can be stressful.This is now the ......”

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Jan 25,2015
Minithumbup
Chris
By: 'Daniel and Janet O'Connell'
Jan 25,2015
0 people found
this helpful
Selling a property can be stressful.This is now the fourth property we have sold and by far the easiest.We do not live in the UK so had to rely on Parkgate far more than would be expected.No problem was too small.They ...
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“Absolutely first-class job from Susie. I spotted the property online ......”

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Jan 17,2015
Minithumbup
Susie
By: 'Simon'
Jan 17,2015
0 people found
this helpful
Absolutely first-class job from Susie. I spotted the property online on the day I was due to leave for Christmas, and she quickly arranged a viewing for me a couple of hours later. All the way from there until I moved in there was good, ...
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Staff picture Jonathan Mills
(22)
Staff picture Chris
(81)
Staff picture Susie
(32)
Staff picture Rupy
(11)
Staff picture Klaudia
(9)
Staff picture James
(4)
Staff picture Lucy
(0)

Landlord Fees

Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)

Full Management Service
18% (inc. VAT) of the rental income to be deducted from the incoming rent
Let and Rent Collection Service
12% (inc. VAT) of the rental income to be deducted from the incoming rent
Introductory/Let Only Service
12% (inc. VAT) of the rental income for the initial term of the tenancy to be charged in advance.
Further renewal terms will be charged at 6% (inc. VAT) of the rental income for the renewal period to be charged in advance.
There is a minimum fee of £750 including VAT for all the above Services or the percentage of the fee for each Service being the equivalent of six months’ commission whichever is the greater even if not negotiated by Parkgate Estates.
Additional Charges:
1. Preparation of the Parkgate Estates standard Tenancy Agreement: £180 including VAT
2. Major amendments to tenancy agreement: £180 including VAT
3. Preparation of an Extension Agreement for the Tenancy: £120 including VAT
4. Registration of the deposit within the TDS scheme: £108 i

Last updated on 31/05/2019, 3:12 PM by Jonathan Mills, Director


Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Relevant letting fees and tenant protection information
As well as paying the rent, you may also be required to make the following permitted payments.
Permitted payments

Before the tenancy starts (payable to Parkgate Estates’)
Holding Deposit: 1 weeks rent
Deposit: 5 weeks rent (the initial holding deposit is converted to a part payment of this)
During the tenancy (payable to the Agent)
For English properties:
Payment of £60 if you want to change the tenancy agreement
Payment of interest for the late payment of rent at a rate of 3% above the Bank of England base rate.
Payment of between £100- £500 (depending on the type of security device/lock) for the reasonably incurred costs for the loss of keys/security devices
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy

During the tenancy (payable to the provider) if permitted and applicable
Utilities – gas electricity water
Communications – telephone and broadband
Installation of

Last updated on 31/05/2019, 3:10 PM by Jonathan Mills, Director

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

If you would like to make a formal complaint regarding any actions or staff members of Parkgate Estates (Richmond) Ltd then please call our office on 0208 940 2991 and one of our staff members will be able to advise you accordingly on our complaints procedure.
Last updated at 2:22 PM 10/05/2019 by Jonathan Mills

Awards won by Parkgate Estate Agency

Individual Branch Awards

Richmond, TW9


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Parkgate Estate Agency