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    Chris
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    Rupy
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    Jonathan Mills
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    Susie
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    James
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    Lucy
A long standing quality independent estate agent offering the best advice from experienced and fully qualified property professionals. Using the latest marketing techniques combined with great old fashioned service Parkgate are a superb agency who will go the extra mile to make your experience of the property market a positive one.
Parkgate Estate Agency

8 Eton Street
Richmond
Greater London
TW9 1EE
0208 940 2991

“From the initial viewing...absolutely amazing service! I now have ......”

Apr 25,2017
Minithumbup
James
Chris
By: 'Lynda'
Apr 25,2017
0 people found
this helpful
From the initial viewing...absolutely amazing service! I now have my keys and couldn't be happier. Definitely a team that go the extra mile....
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Comment on agent fees
good
Was this helpful? Yes

“Susie Hart was absolutely brilliant to deal with from my ......”

Mar 24,2017
Minithumbup
Susie
By: 'Lucy Goodall'
Mar 24,2017
0 people found
this helpful
Susie Hart was absolutely brilliant to deal with from my first viewing to completion of the deal. She was always responsive, I never waited more than a couple of hours for answers to emails and she was efficient and friendly....
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Comment on agent fees
N/A
Was this helpful? Yes

“Over several years we have found Veronica to be: charming, 100% ......”

Mar 20,2017
Minithumbup
By: 'Caroline'
Mar 20,2017
0 people found
this helpful
Over several years we have found Veronica to be: charming, 100% professional, extremely thorough and totally effective in 'making things happen'. When the occasion arises we have total confidence in her advice and guidance. She is skillful, tactful and adept when dealing with difficult or sensitive ...
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Comment on agent fees
Fine
Was this helpful? Yes

“I have always found veronica to be a very friendly ......”

Mar 16,2017
Minithumbup
By: 'Josephine Dunne'
Mar 16,2017
0 people found
this helpful
I have always found veronica to be a very friendly and helpful person. Any problems or issues we may have had in the past were dealt with swiftly and efficiently. A real asset to this company!!☺☺...
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Comment on agent fees
Good
Was this helpful? Yes

“Always had excellent service from Parkgate, I have been using ......”

Mar 10,2017
Minithumbup
By: 'David McGrath'
Mar 10,2017
0 people found
this helpful
Always had excellent service from Parkgate, I have been using them for 15 years and I couldn't think of a better company to work with. David...
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Was this helpful? Yes

“She's always very efficient and friendly. When I report a ......”

Mar 06,2017
Minithumbup
By: 'Simona'
Mar 06,2017
0 people found
this helpful
She's always very efficient and friendly. When I report a problem in the flat, she calls me back within 24h....
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Comment on agent fees
NA
Was this helpful? Yes

“Whenever I had any issues or questions, Veronica always was ......”

Feb 22,2017
Minithumbup
By: 'Lucian'
Feb 22,2017
0 people found
this helpful
Whenever I had any issues or questions, Veronica always was there to help, quickly and very efficient. Can't recommend her enough!...
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Was this helpful? Yes

“Veronica is always quick to respond and attentive with any ......”

Jan 05,2017
Minithumbup
By: 'Chris M'
Jan 05,2017
0 people found
this helpful
Veronica is always quick to respond and attentive with any queries we have. This is just what you want when you have issues that need resolving....
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Comment on agent fees
N/A
Was this helpful? Yes

“Susie was most helpful and welcoming when dealing with our ......”

Jan 03,2017
Minithumbup
Susie
By: 'Georgia'
Jan 03,2017
0 people found
this helpful
Susie was most helpful and welcoming when dealing with our many property questions. She went above and beyond to help us secure the right property for us and was very knowledgable and resourceful. I would definately recommend Susie as an agent and Parkgate Estate Agents ...
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Comment on agent fees
The fees were very Reasonable compared to other agency prices.
Was this helpful? Yes

“I have had numerous dealings with Veronica Wells as the ......”

Dec 23,2016
Minithumbup
Rupy
By: 'Si's Mum'
Dec 23,2016
0 people found
this helpful
I have had numerous dealings with Veronica Wells as the property manager at Parkgate dealing with my son's rented flat. She is unfailingly helpful, reliable and enthusiastic about being of assistance in any way that she can. I have always found all the staff at ...
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Was this helpful? Yes

“. Dan has gone above and beyond the call of duty ......”

Dec 14,2016
Minithumbup
By: 'J.O.'
Dec 14,2016
0 people found
this helpful
. Dan has gone above and beyond the call of duty in dealings with us as new tenants. Not only been incredibly prompt and professional to ensure our move into the property, he has been happy to assist with any queries we may have. This high ...
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Comment on agent fees
Good
Was this helpful? Yes

“I cant thank the members of staff enough always polite, ......”

Dec 11,2016
Minithumbup
Susie
By: 'Jim'
Dec 11,2016
0 people found
this helpful
I cant thank the members of staff enough always polite, professional, honest and extremely efficient. I would highly recommend using parkgate estate agents ....
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Comment on agent fees
Average
Was this helpful? Yes

“Susie was a pleasure to meet and the perfect agent ......”

Nov 29,2016
Minithumbup
Susie
By: 'Lorraine and John'
Nov 29,2016
0 people found
this helpful
Susie was a pleasure to meet and the perfect agent for our particular needs. We were in London for a short period of time.We needed to find a property quickly, and for the sale complete within just over a month, which it did! We ...
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Was this helpful? Yes

“Veronica is always very nice and helpful thank you so ......”

Nov 25,2016
Minithumbup
By: 'Turchian'
Nov 25,2016
0 people found
this helpful
Veronica is always very nice and helpful thank you so much for all and for the quick fix the the bath....
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Was this helpful? Yes

“Veronice is always there to help. She is truly amazing,......”

Nov 16,2016
Minithumbup
By: 'Aida Mohamed'
Nov 16,2016
0 people found
this helpful
Veronice is always there to help. She is truly amazing,she has always given me an excellent customer service. If i have something broken or leaking in my house , she always gets is fixed by the next day . She always communicates with me via email ...
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Comment on agent fees
Great customer service
Was this helpful? Yes

“Veronica has been really helpful in the maintenance of our ......”

Nov 14,2016
Minithumbup
By: 'Cindy'
Nov 14,2016
0 people found
this helpful
Veronica has been really helpful in the maintenance of our flat. She is understandable and very enthusiastic in her job, which makes life easier. With my sister we do appreciate her efficiency when it comes to deal with problems....
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Was this helpful? Yes

“Recently had dealings as a Tennant with this branch of ......”

Nov 10,2016
Minithumbup
Rupy
By: 'James & Freddie'
Nov 10,2016
0 people found
this helpful
Recently had dealings as a Tennant with this branch of Parkgate and they were very easy to deal with and thorough at there jobs, ensuring all information regarding a property which we moved into was provided. And when we had any queries or issues they ...
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Comment on agent fees
Agents fees are fairly standard from what i have seen in the area.
Was this helpful? Yes

“This is my first time back on the rental market ......”

Nov 07,2016
Minithumbup
Susie
By: 'Marcus'
Nov 07,2016
0 people found
this helpful
This is my first time back on the rental market in many years. Susie turned it around very quickly and ensured we were were able to move in within days. Highly professional and engaging and very responsive. A very positive experience all round and a ...
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Comment on agent fees
Fair
Was this helpful? Yes

“I am a landlord and am very pleased that I ......”

Oct 21,2016
Minithumbup
By: 'Thwickers'
Oct 21,2016
0 people found
this helpful
I am a landlord and am very pleased that I recently switched agents to Parkgate, Putney. They are very professional. To date I have had impeccable service from all of the Parkgate Putney's staff with whom t I have dealt: Chris, James & Jessica...
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Comment on agent fees
Good
Was this helpful? Yes

“very very helpful, dealing with all sort of enquries, always ......”

Oct 21,2016
Minithumbup
Susie
By: 'Zara'
Oct 21,2016
0 people found
this helpful
very very helpful, dealing with all sort of enquries, always responding very quickly. Overall amazing service , help and support from Veronica....
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Was this helpful? Yes

“My partner and I rented a lovely property through Parkgate ......”

Oct 20,2016
Minithumbup
James
Chris
By: 'J Toland'
Oct 20,2016
0 people found
this helpful
My partner and I rented a lovely property through Parkgate and found them to be clear, communicative and helpful throughout the process. Estate agents can sometimes come across as quite fake but these guys actually seem normal! :) When we have visited the office, the staff ...
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Comment on agent fees
Fees acceptable
Was this helpful? Yes

“After finding ourselves with a very short amount of time ......”

Oct 20,2016
Minithumbup
James
Chris
By: 'Jasmine Kearsey'
Oct 20,2016
0 people found
this helpful
After finding ourselves with a very short amount of time to find and negotiate on renting a property we were delighted by the fast response of James and Chris in helping us to secure our tennancy. From the outset we had an extremely positive experience ...
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Comment on agent fees
Very reasonable and fair. We were delighted when they managed to decrease some charges we were expecting and kindly refunded us for these.
Was this helpful? Yes

“Having had a few bad experiences with estate agents, for ......”

Oct 10,2016
Minithumbup
Susie
By: 'Adrian C'
Oct 10,2016
0 people found
this helpful
Having had a few bad experiences with estate agents, for the past few years I rented privately, however on recommendation from a friend I chose Parkgate to rent my flat. And I wasnt disappointed at all, on the contrary, Susie changed my impression about estate ...
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Comment on agent fees
Very decent fees
Was this helpful? Yes

“Daniel was great at communication with myself and my housemates ......”

Sep 16,2016
Minithumbup
By: 'Nattj6'
Sep 16,2016
0 people found
this helpful
Daniel was great at communication with myself and my housemates throughout the moving in process which was by far the most difficulty I ever had signing a contract due to landlords personal requests, however Daniel was very profession throughout and dealt with every query we ...
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Comment on agent fees
Good
Was this helpful? Yes

“Dear Susie, Thank you for helping me to find my ......”

Aug 31,2016
Minithumbup
Susie
By: 'Cindy'
Aug 31,2016
0 people found
this helpful
Dear Susie, Thank you for helping me to find my new home that already feels this way already after 4 days only and invaded by suitcases and bags! As mentioned by previous customers, you are a diligent listener and warm and lovely person. Everything seems really ...
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Was this helpful? Yes

“We had a very positive experience with Parkgate. Our offer ......”

Jun 30,2016
Minithumbup
James
Chris
By: 'Superb experience'
Jun 30,2016
0 people found
this helpful
We had a very positive experience with Parkgate. Our offer was accepted the following day which was a huge delight. The actual signing of the contract was a bit more lengthy but we got there in the end. James was very helpful and responsive, answering ...
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Comment on agent fees
The agent's fees are within the norm.
Was this helpful? Yes

“I was recommended Parkgate Estates and I am so glad ......”

Jun 27,2016
Minithumbup
Chris
By: 'Bekah'
Jun 27,2016
0 people found
this helpful
I was recommended Parkgate Estates and I am so glad that I have rented through them. The service that I have experienced has been truly amazing. Throughout the whole process, from enquiring to completing the team were hard working and very professional. They found a ...
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Was this helpful? Yes

“We purchased a buy-to-let property just before the stamp duty ......”

Jun 08,2016
Minithumbup
Chris
James
By: 'Mark and Maria P'
Jun 08,2016
0 people found
this helpful
We purchased a buy-to-let property just before the stamp duty hike on 1 April 2016 and Chris was central to getting the transaction (complicated in a number of respects) over the line before the deadline. He was courteous, practical and professional at all times. Equally, when James ...
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Comment on agent fees
For the level of service provided the fees were very fair.
Was this helpful? Yes

“I first met Chris in Jan 2014 as we were looking ......”

May 27,2016
Minithumbup
Chris
James
By: 'Lisa fattorini'
May 27,2016
0 people found
this helpful
I first met Chris in Jan 2014 as we were looking to buy a property in Putney. He was so charming and helpful and memorable for his passion about selling property. We didn't buy through Parkgate but I knew immediately that I'd like to use him ...
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Comment on agent fees
Good
Was this helpful? Yes

“The team at Parkgate, and Chris in particular, were wonderful ......”

May 13,2016
Minithumbup
Chris
By: 'Holly S'
May 13,2016
0 people found
this helpful
The team at Parkgate, and Chris in particular, were wonderful in handling the sale of our flat. From day one Chris was friendly, professional and punctual in taking action. Our flat sold quickly and Chris kept us up to date at every stage. He was ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Areas covered
  • TW9
  • tw10
  • tw1
  • sw14
  • SW14
  • sw13
  • SW13
  • sw15
  • SW15
  • sw18
  • SW6
  • sw6
  • SW18
  • TW9
  • TW10

UKALA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
67 0 130 0 21 1 19 0 8 1

Landlord Fees

Overall Fees
£0 (inc. VAT), On Completion (Fees are negotiable)

Full Management Service
18% (inc. VAT) of the rental income to be deducted from the incoming rent
Let and Rent Collection Service
12% (inc. VAT) of the rental income to be deducted from the incoming rent
Introductory/Let Only Service
12% (inc. VAT) of the rental income for the initial term of the tenancy to be charged in advance.
Further renewal terms will be charged at 6% (inc. VAT) of the rental income for the renewal period to be charged in advance.
There is a minimum fee of £750 including VAT for all the above Services or the percentage of the fee for each Service being the equivalent of six months’ commission whichever is the greater even if not negotiated by Parkgate Estates.
Additional Charges:
1. Preparation of the Parkgate Estates standard Tenancy Agreement: £180 including VAT
2. Major amendments to tenancy agreement: £180 including VAT
3. Preparation of an Extension Agreement for the Tenancy: £120 including VAT
4. Registration of the deposit within the TDS scheme: £108 i

Last updated on 31/05/2019, 3:12 PM by Jonathan Mills, Director


Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Relevant letting fees and tenant protection information
As well as paying the rent, you may also be required to make the following permitted payments.
Permitted payments

Before the tenancy starts (payable to Parkgate Estates’)
Holding Deposit: 1 weeks rent
Deposit: 5 weeks rent (the initial holding deposit is converted to a part payment of this)
During the tenancy (payable to the Agent)
For English properties:
Payment of £60 if you want to change the tenancy agreement
Payment of interest for the late payment of rent at a rate of 3% above the Bank of England base rate.
Payment of between £100- £500 (depending on the type of security device/lock) for the reasonably incurred costs for the loss of keys/security devices
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy

During the tenancy (payable to the provider) if permitted and applicable
Utilities – gas electricity water
Communications – telephone and broadband
Installation of

Last updated on 31/05/2019, 3:10 PM by Jonathan Mills, Director

Kindly note that legally, letting agents needs to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents needs to keep this information up to date and precise on allAgents, either in the Fees Tab Section on your profile page or within the property description.

Complaints Procedure

If you would like to make a formal complaint regarding any actions or staff members of Parkgate Estates (Richmond) Ltd then please call our office on 0208 940 2991 and one of our staff members will be able to advise you accordingly on our complaints procedure.
Last updated at 2:22 PM 10/05/2019 by Jonathan Mills
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