With over 50 years service behind us we have experienced many changes in the way we undertake property sales. One aim that has remained constant is a level of service we can be proud of. Whatever your Read full description...With over 50 years service behind us we have experienced many changes in the way we undertake property sales. One aim that has remained constant is a level of service we can be proud of. Whatever your property requirements may be, we would welcome your call.
Park & Bailey

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Properties for Sale
Properties to Rent

“ Efficient... ”

Apr 30,2018
Minithumbup
By: 'Sharon'
Apr 30,2018
0 people found
this helpful
I have been delighted with the service I have experienced regarding the management of my property. Liz has been helpful/friendly/polite in every way. I would not hesitate to recommend this agency....
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Comment on agent fees
Average
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Oct 07,2017
Minithumbdown
By: 'M M D'
Oct 07,2017
1 people found
this helpful
I had a viewing schedule for 3pm on Saturday 7 Oct 2017 at a property in Caterham. I was very excited when I saw the property on Park & Bailey website. Unfortunately, due to heavy traffic and our taxi driver getting lost and taking a longer road, ...
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Comment on agent fees
Not application
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By: M. M. Damian
Oct 18, 2017
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Your response is the reason why I chose to use media rather than your in house complaints procedure. Liam Feeney was under no duress to offer to schedule an appointment at 15.00. We arrived at the property at 15.20 and he was not there. I called the office at 15.22 stating that i had arrived'. Liam did not advise me that he had to go onto his next appointment and was due there at 15.45. He only stated he had another appointment hence why I asked whether it would be possible for him to show ...
Sep 08,2017
Minithumbup
By: 'Peter'
Sep 08,2017
0 people found
this helpful
Park and Bailey have been absolutely superb during our house sale and purchase. The sales was excellent, and the aftercare by Sue was outstanding. In fact our chain was close to falling through very many times, but she kept it on track. We couldn't have ...
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Comment on agent fees
Good
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Jun 21,2017
Minithumbdown
By: 'Cecily'
Jun 21,2017
0 people found
this helpful
Very disappointed. arranged to view a house, travelled over an hour each way and only to find no one there to open the door for us. Called the manager of that agent who promised to look into. No reply at all and still waiting for ...
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Dec 22,2016
Minithumbdown
By: 'Phil'
Dec 22,2016
1 people found
this helpful
Steer clear! Management of this office has no concept of right and wrong. Despite the Caterham office being asked numerous times we were advised that all keys had been passed to us. After spending over £200 on a locksmith to gain access to locked doors ...
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Comment on agent fees
Not applicable. we are the buyers
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Jun 28,2016
Minithumbup
By: 'Scott'
Jun 28,2016
0 people found
this helpful
Very professional and seemed to really care about our case. Very happy with the service we received and would recommend to anyone....
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Comment on agent fees
Neither good or bad.
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Jan 28,2016
Minithumbup
By: 'Sarah'
Jan 28,2016
0 people found
this helpful
Very easy process buying through Park and Bailey. Sam was helpful and responded immediately to our offer both in writing and on the phone. Once our offer was accepted, Ginette kept us updated throughout the buying process and ensured that our purchase went smoothly. Ginette ...
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By: ginette bronsdon
Mar 11, 2016
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thank you for your kind comments and we were delighted to assist ...
Jun 11,2015
Minithumbup
By: 'JC'
Jun 11,2015
0 people found
this helpful
The agent showing us the property was helpful and friendly but there were a few details about the property he was unable to answer. During the conveyancing period we were particularly impressed by the responsiveness of the Sales progression Team, in particular Sue Hodson. The ...
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Mar 02,2015
Minithumbup
By: 'Kim pretty'
Mar 02,2015
0 people found
this helpful
I have let out my property for the last year through P&B, station road, and I cannot fault the service. Everybody I have come into contact with has been exceptionally helpful and has always responded to queries quickly, professionally and with clear instruction, ...
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Comment on agent fees
Ordinarily I baulk at the idea of handing over so much money to agents, but in this case they earned every penny.
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Feb 09,2015
Minithumbup
By: 'Barry'
Feb 09,2015
0 people found
this helpful
If you are letting a property then P&B are the people to use. They take all the day to day hassle out of letting and just get on with the job. Any problems are dealt with without delay. It is great to find ...
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Comment on agent fees
Very reasonable
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Dec 17,2014
Minithumbup
By: 'James'
Dec 17,2014
0 people found
this helpful
I once had the unfortunate experience of having a bad tenant. Though I didn't pay commission, the cost in both money and time far exceeded anything I would have paid to a professional agent. Since then I have used Park and Bailey and have really ...
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Comment on agent fees
Fine/fair. Happy with the fees I pay.
Was this helpful? Yes
Dec 17,2014
Minithumbup
By: 'The Doors'
Dec 17,2014
0 people found
this helpful
Our experience in selling our house with Park & Bailey has been very positive from beginning to end. The initial valuation and advice was arranged quickly following our request and we received helpful advice regarding what we should do, and not do, prior to marketing ...
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Comment on agent fees
I was expecting to negotiate to a level of fees which I thought was fair, but I was very happy to be offered a percentage in the first instance which I deemed to be very fair.
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Dec 15,2014
Minithumbup
By: 'Stuart Mera'
Dec 15,2014
0 people found
this helpful
As a landlord I have rented out the above property using the Caterham Office of Park and Bailey for over seven years. Estate agents over the years have come in for a lot of stick, some of it has been wholly justified. So it is ...
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Comment on agent fees
Perfectly reasonable management charges. Regular inspections and I am kept up to date with any issues that may arise
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Dec 01,2014
Minithumbup
By: 'Lorraine'
Dec 01,2014
0 people found
this helpful
I have utilised the services of Park & Bailey, 25 Station Street Caterham both as a purchaser and as a Landlord for many years and I cannot thank the team of Josh, Jayne and Liz enough. What an extraordinary team who always go out of their ...
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Nov 09,2014
Minithumbup
By: 'Merlin Skinner'
Nov 09,2014
0 people found
this helpful
All of the staff I dealt with at Park & Bailey were extremely helpful and professional. The purchase was protracted and complicated for a number of reasons beyond Park & Bailey's control, but they were very helpful at every stage. Thanks to Ann Hinton's tireless ...
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Oct 25,2014
Minithumbup
By: 'Stephen Arnott'
Oct 25,2014
0 people found
this helpful
I cannot say how impressed I have been with everyone at Park & Bailey. I purchased my flat from them, I then rented it using them and finally sold it through them too. Professional, approachable, efficient and above all friendly and approachable. Every single member ...
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Comment on agent fees
Outstanding again. As a previous customer I was given a reduced fee and they were quick to market and arrange viewings. My property was on the market for less than 48 hours.
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Sep 24,2014
Minithumbup
By: 'Housesold'
Sep 24,2014
0 people found
this helpful
Excellent service over a VERY drawn out sale due to people at the end of the chain not doing what was required. Go estate Ginette Bronsden was outstanding in never giving up the chase with the chain. She persevered over 6 months.. We are totally grateful ...
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Aug 30,2014
Minithumbup
By: 'Stuart Earl'
Aug 30,2014
0 people found
this helpful
I asked Park & Bailey to try and locate a property in the area that required refurbishment and when one came up that suited my requirements they contacted me straight away. I found them to be extremely professional & friendly right through from the first ...
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Aug 29,2014
Minithumbdown
By: 'letdown'
Aug 29,2014
1 people found
this helpful
Having been renting privately for at least 7 years I can honestly say that I haven't had a worst experience. Reading through previous reviews it has been mentioned that the level of professionalism is little to be desired and I quite agree. Whilst they are more ...
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What agent could do to change your mind?
There needs to be a better standard of \'Good Practice\' I don\'t believe this Agency value their Clients in their Lettings department and this, I feel, should be looked at and considered. I have never been made to feel like the way the Staff here have made me feel.
Attached Files
Comment on agent fees
Again, having rented privately for some time, the fees seem to be excessive. I haven\'t seen anything quite like it!
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By: p and b lettings
Oct 14, 2014
View all comments (3)
I think your concern that your voice would not be heard is unfair, as mentioned we have a robust complaints procedure and if not satisfied as members of the Property Redress Scheme you can take your complaint further. Without an understanding of your situation I can only but guess the situation from your text. Whilst I feel our services are second to none I do accept that mistakes can happen. You will no doubt appreciate that before I go offering any apologies I would want to know what I am apol ...
Jul 22,2014
Minithumbup
By: 'Chris G'
Jul 22,2014
0 people found
this helpful
We used Park & Bailey to sell a property in Caterham, primarily communicating with Kay Jenkins. For the entire duration of the sale, we were overseas, so relied heavily on them. They really were superb, going the extra mile whenever we needed help. During the ...
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Jul 10,2014
Minithumbup
By: 'Peter'
Jul 10,2014
0 people found
this helpful
Excellent experience of selling my house at a sensible commission rate. From the moment Liam came to the house he demonstrated the professionalism matched with a friendly approach that characterised all my dealings with Park & Bailey. A buyer was found very quickly who made ...
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Comment on agent fees
Competitive
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Jul 07,2014
Minithumbup
By: 'Ben Morrison'
Jul 07,2014
0 people found
this helpful
The whole process of dealing with Park and Bailey was very straight forward, professional and they were always very informative with how the purchase was progressing....
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May 15,2014
Minithumbup
By: 'Annalisa'
May 15,2014
0 people found
this helpful
I had previous great experience with the Branch Director, Kevin which is why I chose to go back to Park & Bailey. My house was sold within 5 days for the full asking price. There was not even time to do internal photos, so I was ...
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Apr 23,2014
Minithumbup
By: 'P Timlin's PA - Paula'
Apr 23,2014
0 people found
this helpful
Great service from start to the end of process. Ginette went the extra mile on more than one occasion, making the process of buying the property as seamless as possible. Would recommend and use Park & Bailey again on the back of this experience....
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Apr 16,2014
Minithumbup
By: 'Happy sale & purchase'
Apr 16,2014
0 people found
this helpful
I started out using another agent, lured in by false price promises despite using Park & Bailey before and getting an excellent service. How wrong I was to even have tried another agent, the service I got from Hadley, Sheila and the team was second ...
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Apr 16,2014
Minithumbup
By: 'U Weerasekara'
Apr 16,2014
0 people found
this helpful
I tried to rent my property via a local agent in Caterham and the agency held on for two months with minimal progress, although most of rental agencies agreed that the property was easily reatable. I then gave the property over to Park and Bailey ...
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Apr 16,2014
Minithumbup
By: 'U Weerasekara'
Apr 16,2014
0 people found
this helpful
I tried to rent my property via a local agent in Caterham and the agency held on for two months with minimal progress, although most of rental agencies agreed that the property was easily reatable. I then gave the property over to Park and Bailey ...
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Was this helpful? Yes
Apr 10,2014
Minithumbup
By: 'Steven May'
Apr 10,2014
1 people found
this helpful
I Bought my flat through Park and Bailey and was so impressed by the professional and courteous way I was dealt with that when I came to let it I only considered using Park and Bailey lettings. I was not disappointed. Jackie gave me sound ...
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Apr 06,2014
Minithumbup
By: 'Alex F'
Apr 06,2014
0 people found
this helpful
From the offset I found the staff at Park and Bailey especially friendly and helpful. I was put in an awkward position, during the referencing stage of renting a property through Park and Bailey, by my previous co-tenants and landlord. Josh and Jackie we\'re ...
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Mar 13,2014
Minithumbup
By: 'Carole Wardle'
Mar 13,2014
0 people found
this helpful
The service throughout selling my daughter\'s house through this company was excellent. From Liam coming round to value the property and take down the details of the property to Jo taking us on viewings . The communication throughout was very good. However the service I ...
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 1 1 2 54 3 35 3 2 5

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Firm Widgets

My widgets

Caterham branch
41 High Street, Caterham CR3 5UE
(29)
Caterham Valley Branch
25 Station Road, Caterham CR3 6LB
(15)
Coulsdon branch
150/152 Brighton Road, Coulsdon CR5 2YQ
(10)
show all branches (6)
Crawley Branch
235 Three Bridges Road Three Bridges, Crawley RH10 1LU
(12)
Warlingham Branch
426 Limpsfield Road, Warlingham CR6 9LA
(23)
Woldingham Branch
7 The Crescent, Woldingham CR3 7DB
(19)


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