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With over 50 years service behind us we have experienced many changes in the way we undertake property sales. One aim that has remained constant is a level of service we can be proud of. Whatever your Read full description...With over 50 years service behind us we have experienced many changes in the way we undertake property sales. One aim that has remained constant is a level of service we can be proud of. Whatever your property requirements may be, we would welcome your call.
 
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Properties for rent
Oct 07,2017
Minithumbdown
Liam Feeney
By: 'M M D'
Oct 07,2017
1 people found
this helpful
I had a viewing schedule for 3pm on Saturday 7 Oct 2017 at a property in Caterham. I was very excited when I saw the property on Park & Bailey website. Unfortunately, due to heavy traffic and our taxi driver getting lost and taking a longer road, I was 25 mins late. I rang prior to the scheduled time to advise Liam Feeney from the Caterham office accordingly but I could not get through to Liam. I rang the Warlingham office also and was advised they would contact him and revert back to me. I ...
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Comment on agent fees
Not application
Was this helpful? Yes
By: M. M. Damian
Oct 18, 2017
View all comments (2)
Your response is the reason why I chose to use media rather than your in house complaints procedure. Liam Feeney was under no duress to offer to schedule an appointment at 15.00. We arrived at the property at 15.20 and he was not there. I called the office at 15.22 stating that i had arrived'. Liam did not advise me that he had to go onto his next appointment and was due there at 15.45. He only stated he had another appointment hence why I asked whether it would be possible for him to show ...
Sep 08,2017
Minithumbup
Sue Hodson
Liam
By: 'Peter'
Sep 08,2017
0 people found
this helpful
Park and Bailey have been absolutely superb during our house sale and purchase. The sales was excellent, and the aftercare by Sue was outstanding. In fact our chain was close to falling through very many times, but she kept it on track. We couldn't have done it without her. I can't recommend Park and Bailey enough. They are friendly, calm, and knowledgeable....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 21,2017
Minithumbdown
By: 'Cecily'
Jun 21,2017
0 people found
this helpful
Very disappointed. arranged to view a house, travelled over an hour each way and only to find no one there to open the door for us. Called the manager of that agent who promised to look into. No reply at all and still waiting for an apology for wasting our time!...
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Was this helpful? Yes
Dec 22,2016
Minithumbdown
By: 'Phil'
Dec 22,2016
1 people found
this helpful
Steer clear! Management of this office has no concept of right and wrong. Despite the Caterham office being asked numerous times we were advised that all keys had been passed to us. After spending over £200 on a locksmith to gain access to locked doors Park & Bailey suddenly passed on the full set of keys over two weeks after the sale. We were deemed to be at fault as we had not checked with another office who had the full set of keys. As buyers quite how we were expected to know t...
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Comment on agent fees
Not applicable. we are the buyers
Was this helpful? Yes
Jun 28,2016
Minithumbup
By: 'Scott'
Jun 28,2016
0 people found
this helpful
Very professional and seemed to really care about our case. Very happy with the service we received and would recommend to anyone....
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Comment on agent fees
Neither good or bad.
Was this helpful? Yes
Jan 28,2016
Minithumbup
Ginette Brondson
By: 'Sarah'
Jan 28,2016
0 people found
this helpful
Very easy process buying through Park and Bailey. Sam was helpful and responded immediately to our offer both in writing and on the phone. Once our offer was accepted, Ginette kept us updated throughout the buying process and ensured that our purchase went smoothly. Ginette was always available to contact the seller regarding our questions and took a lot of the stress associated with buying away from us. When the time to sell comes, we would certainly look to Park and Bailey. Many thanks to...
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Was this helpful? Yes
By: ginette bronsdon
Mar 11, 2016
View all comments (1)
thank you for your kind comments and we were delighted to assist ...
Jun 11,2015
Minithumbup
Tobi Mancuso
Sue Hodson
By: 'JC'
Jun 11,2015
0 people found
this helpful
The agent showing us the property was helpful and friendly but there were a few details about the property he was unable to answer. During the conveyancing period we were particularly impressed by the responsiveness of the Sales progression Team, in particular Sue Hodson. The only real issue we had was that our solicitor found communication with Park and Bailey's conveyancers rather difficult....
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Was this helpful? Yes
Mar 02,2015
Minithumbup
Josh
Liz O\\\'Reilly
By: 'Kim pretty'
Mar 02,2015
0 people found
this helpful
I have let out my property for the last year through P&B, station road, and I cannot fault the service. Everybody I have come into contact with has been exceptionally helpful and has always responded to queries quickly, professionally and with clear instruction, direction and support. My flat has been problematic from day 1, so to have the help I needed was fantastic. This branch clearly knows about not only giving a service but also a great experience- I work in a training team for a cus...
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Comment on agent fees
Ordinarily I baulk at the idea of handing over so much money to agents, but in this case they earned every penny.
Was this helpful? Yes
Feb 09,2015
Minithumbup
By: 'Barry'
Feb 09,2015
0 people found
this helpful
If you are letting a property then P&B are the people to use. They take all the day to day hassle out of letting and just get on with the job. Any problems are dealt with without delay. It is great to find a organisation that is highly efficient and a pleasure to deal with. Do not even try and go anywhere else....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Dec 17,2014
Minithumbup
By: 'James'
Dec 17,2014
0 people found
this helpful
I once had the unfortunate experience of having a bad tenant. Though I didn't pay commission, the cost in both money and time far exceeded anything I would have paid to a professional agent. Since then I have used Park and Bailey and have really appreciated their professionalism in choosing good tenants for my property. I've also found Park and Bailey are able to create a happy balance between dealing with both landlord and tenant, and reaching compromises for them both. A happy tenant makes for...
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Comment on agent fees
Fine/fair. Happy with the fees I pay.
Was this helpful? Yes
Dec 17,2014
Minithumbup
By: 'The Doors'
Dec 17,2014
0 people found
this helpful
Our experience in selling our house with Park & Bailey has been very positive from beginning to end. The initial valuation and advice was arranged quickly following our request and we received helpful advice regarding what we should do, and not do, prior to marketing the house. Once we had asked Park & Bailey to market the house as sole agents they were very good at keeping us totally updated by phone and by email. When we were not able to be at the house one day at a weekend they man...
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Comment on agent fees
I was expecting to negotiate to a level of fees which I thought was fair, but I was very happy to be offered a percentage in the first instance which I deemed to be very fair.
Was this helpful? Yes
Dec 15,2014
Minithumbup
Liz O\\\'Reilly
Jayne Brewer
By: 'Stuart Mera'
Dec 15,2014
0 people found
this helpful
As a landlord I have rented out the above property using the Caterham Office of Park and Bailey for over seven years. Estate agents over the years have come in for a lot of stick, some of it has been wholly justified. So it is very pleasing for me to be able to sing the praises of this estate agent and in particular the staff at 25 Station Road Caterham. I have mainly dealt with Jayne who organises the tenancies and a special mention must go to Liz who has dealt magnificently with all the querie...
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Comment on agent fees
Perfectly reasonable management charges. Regular inspections and I am kept up to date with any issues that may arise
Was this helpful? Yes
Dec 01,2014
Minithumbup
Josh
Jayne Breyer
By: 'Lorraine'
Dec 01,2014
0 people found
this helpful
I have utilised the services of Park & Bailey, 25 Station Street Caterham both as a purchaser and as a Landlord for many years and I cannot thank the team of Josh, Jayne and Liz enough. What an extraordinary team who always go out of their way to assist, guide and above all provide and outstanding service. Their speed of response to issues, professionalism and service is none other than excellent. A big thank you....
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Was this helpful? Yes
Nov 09,2014
Minithumbup
By: 'Merlin Skinner'
Nov 09,2014
0 people found
this helpful
All of the staff I dealt with at Park & Bailey were extremely helpful and professional. The purchase was protracted and complicated for a number of reasons beyond Park & Bailey's control, but they were very helpful at every stage. Thanks to Ann Hinton's tireless efforts the problems were eventually resolved and the sale completed....
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Was this helpful? Yes
Oct 25,2014
Minithumbup
Liam
By: 'Stephen Arnott'
Oct 25,2014
0 people found
this helpful
I cannot say how impressed I have been with everyone at Park & Bailey. I purchased my flat from them, I then rented it using them and finally sold it through them too. Professional, approachable, efficient and above all friendly and approachable. Every single member of the team was a pleasure to work with. As I now move onto buy a new property I see that the standard at Park and Bailey is incredibly high and I cannot fault them. I would highly recommend them to anyone in the ...
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Comment on agent fees
Outstanding again. As a previous customer I was given a reduced fee and they were quick to market and arrange viewings. My property was on the market for less than 48 hours.
Was this helpful? Yes
Sep 24,2014
Minithumbup
Ginette Bronsden
By: 'Housesold'
Sep 24,2014
0 people found
this helpful
Excellent service over a VERY drawn out sale due to people at the end of the chain not doing what was required. Go estate Ginette Bronsden was outstanding in never giving up the chase with the chain. She persevered over 6 months.. We are totally grateful to her for the immense amount if work she endured on our behalf. Very well done and much appreciated Ginette....
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Was this helpful? Yes
Aug 30,2014
Minithumbup
Jo Whiting
By: 'Stuart Earl'
Aug 30,2014
0 people found
this helpful
I asked Park & Bailey to try and locate a property in the area that required refurbishment and when one came up that suited my requirements they contacted me straight away. I found them to be extremely professional & friendly right through from the first viewing and price negotiations with Jo to the dealings with solicitors and the vendor to the exchange/ completion, all handled by Sue. I would have no hesitation in recommending them as an agent and, as such, have today instructed them o...
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Was this helpful? Yes
Aug 29,2014
Minithumbdown
By: 'letdown'
Aug 29,2014
1 people found
this helpful
Having been renting privately for at least 7 years I can honestly say that I haven't had a worst experience. Reading through previous reviews it has been mentioned that the level of professionalism is little to be desired and I quite agree. Whilst they are more then accommodating during your sign up, once money is handed over its all down hill from there. Im not a sensitive person but I am upset enough by the service I have received to want to write a review. Again as previously mentioned by a...
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What agent could do to change your mind?
There needs to be a better standard of \'Good Practice\' I don\'t believe this Agency value their Clients in their Lettings department and this, I feel, should be looked at and considered. I have never been made to feel like the way the Staff here have made me feel.
Attached Files
Comment on agent fees
Again, having rented privately for some time, the fees seem to be excessive. I haven\'t seen anything quite like it!
Was this helpful? Yes
By: p and b lettings
Oct 14, 2014
View all comments (3)
I think your concern that your voice would not be heard is unfair, as mentioned we have a robust complaints procedure and if not satisfied as members of the Property Redress Scheme you can take your complaint further. Without an understanding of your situation I can only but guess the situation from your text. Whilst I feel our services are second to none I do accept that mistakes can happen. You will no doubt appreciate that before I go offering any apologies I would want to know what I am apol ...
Jul 22,2014
Minithumbup
Kay Jenkins
By: 'Chris G'
Jul 22,2014
0 people found
this helpful
We used Park & Bailey to sell a property in Caterham, primarily communicating with Kay Jenkins. For the entire duration of the sale, we were overseas, so relied heavily on them. They really were superb, going the extra mile whenever we needed help. During the sale process, a few 'issues' were raised by the prospective buyer that needed to be addressed. Park & Bailey helped to appoint contractors, provide access, ensure that the jobs were completed and kept us up to date throughout the en...
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Was this helpful? Yes
Jul 10,2014
Minithumbup
Jo Whiting
Ann Hinton
By: 'Peter'
Jul 10,2014
0 people found
this helpful
Excellent experience of selling my house at a sensible commission rate. From the moment Liam came to the house he demonstrated the professionalism matched with a friendly approach that characterised all my dealings with Park & Bailey. A buyer was found very quickly who made an offer in under a week. I also dealt with Jo and Ann who were equally professional and friendly. I would recommend them to anybody selling a house....
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Comment on agent fees
Competitive
Was this helpful? Yes
Jul 07,2014
Minithumbup
By: 'Ben Morrison'
Jul 07,2014
0 people found
this helpful
The whole process of dealing with Park and Bailey was very straight forward, professional and they were always very informative with how the purchase was progressing....
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Was this helpful? Yes
May 15,2014
Minithumbup
Kevin
Ginette Bronsden
By: 'Annalisa'
May 15,2014
0 people found
this helpful
I had previous great experience with the Branch Director, Kevin which is why I chose to go back to Park & Bailey. My house was sold within 5 days for the full asking price. There was not even time to do internal photos, so I was very pleased with the speed. The after care from Ginette Bronsden (Area Post Sales Manager) in Caterham has been second to none. Her professionalism and tenacity supported me through this sale more than anything throughout. Many thanks Kevin, Toby and Ginette I t...
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Was this helpful? Yes
Apr 23,2014
Minithumbup
Ginette Bronsden
By: 'P Timlin's PA - Paula'
Apr 23,2014
0 people found
this helpful
Great service from start to the end of process. Ginette went the extra mile on more than one occasion, making the process of buying the property as seamless as possible. Would recommend and use Park & Bailey again on the back of this experience....
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Was this helpful? Yes
Apr 16,2014
Minithumbup
Sheila
Ginette Bronsden
By: 'Happy sale & purchase'
Apr 16,2014
0 people found
this helpful
I started out using another agent, lured in by false price promises despite using Park & Bailey before and getting an excellent service. How wrong I was to even have tried another agent, the service I got from Hadley, Sheila and the team was second to none. Its so rare to find estate agents who are trustworthy and honest and cannot believe I even contemplated using someone else. They handled my sale and purchase with absolute professionalism. And then I come on to Ginette at the sales progre...
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Was this helpful? Yes
Apr 16,2014
Minithumbup
By: 'U Weerasekara'
Apr 16,2014
0 people found
this helpful
I tried to rent my property via a local agent in Caterham and the agency held on for two months with minimal progress, although most of rental agencies agreed that the property was easily reatable. I then gave the property over to Park and Bailey and within a week they were able to get the property rented. I found that the service I received from Park and Bailey was very professional and I would gladly use them in the future....
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Was this helpful? Yes
Apr 16,2014
Minithumbup
By: 'U Weerasekara'
Apr 16,2014
0 people found
this helpful
I tried to rent my property via a local agent in Caterham and the agency held on for two months with minimal progress, although most of rental agencies agreed that the property was easily reatable. I then gave the property over to Park and Bailey and within a week they were able to get the property rented. I found that the service I received from Park and Bailey was very professional and I would gladly use them in the future....
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Was this helpful? Yes
Apr 10,2014
Minithumbup
Jackie
By: 'Steven May'
Apr 10,2014
1 people found
this helpful
I Bought my flat through Park and Bailey and was so impressed by the professional and courteous way I was dealt with that when I came to let it I only considered using Park and Bailey lettings. I was not disappointed. Jackie gave me sound advice during the refurbishment of the property and let the flat immediately for a good rent. Owning several properties in various parts of the country I have used a few letting agents. I wish they were all as excellent as Park and Bailey....
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Was this helpful? Yes
Apr 06,2014
Minithumbup
By: 'Alex F'
Apr 06,2014
0 people found
this helpful
From the offset I found the staff at Park and Bailey especially friendly and helpful. I was put in an awkward position, during the referencing stage of renting a property through Park and Bailey, by my previous co-tenants and landlord. Josh and Jackie we\'re so helpful and kind in their delivery of the news that they\'d come to some issues with the progress of my tenancy. Over the course of around a week and daily liaising, we finally came to a solution. This solution was around the fifth they h...
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Was this helpful? Yes
Mar 13,2014
Minithumbup
Liam Feeney
Ann Hinton
By: 'Carole Wardle'
Mar 13,2014
0 people found
this helpful
The service throughout selling my daughter\'s house through this company was excellent. From Liam coming round to value the property and take down the details of the property to Jo taking us on viewings . The communication throughout was very good. However the service I was most impressed with was the progression section. An excellent way to have someone know what was happening within the chain. Much better not to keep disturbing the Agents in the office who are obviously busy selling property....
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Was this helpful? Yes
Feb 21,2014
Minithumbdown
Jackie
Josh
By: 'Kryssie'
Feb 21,2014
2 people found
this helpful
After my experience with Park and Bailey (Lettings) I felt it was relevant to leave a review as other people should know how unprofessional these people are! I have never experienced anything like it! Jackie who is the Lettings manager is the rudest most disrespectful person I\'ve ever met.. She has no consideration what so ever when it comes to potential clients, jackie does not take any seriousness in what she is doing and how important it is for people like myself to find somewhere to live. I...
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What agent could do to change your mind?
Concider changing your staff .. They are unprofessional and give your Lettings department a bad name!
Attached Files
Was this helpful? Yes
By: p and b lettings
Mar 27, 2014
View all comments (1)
It is always disappointing to receive negative feedback. We did indeed receive an official complaint and I note that having responded promptly to you that you chose not to enter into any further correspondence. You do not make it clear in this post what your complaint is actually based on nor why we were unable to help. We have a strict criteria here at Park & Bailey, a reason why many Landlords chose to entrust us with the management of their property assets. When you suggest Γ’β‚¬Λœevery ...



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Caterham branch
41 High Street, Caterham CR3 5UE
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Caterham Valley Branch
25 Station Road, Caterham CR3 6LB
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Coulsdon branch
150/152 Brighton Road, Coulsdon CR5 2YQ
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Crawley Branch
235 Three Bridges Road Three Bridges, Crawley RH10 1LU
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426 Limpsfield Road, Warlingham CR6 9LA
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