Park & Bailey
4.4/5, 127 reviews
87% recommended
90% sales valuation accuracy
88% sales fee satisfaction
88% lettings valuation accuracy
91% lettings fee satisfaction



Property Features

With over 50 years service behind us we have experienced many changes in the way we undertake property sales. One aim that has remained constant is a level of service we can be proud of. Whatever your property requirements may be, we would welcome your call. show more With over 50 years service behind us we have experienced many changes in the way we undertake property sales. One aim that has remained constant is a level of service we can be proud of. Whatever your property requirements may be, we would welcome your call.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 88% £174,000 £750,000
Lettings 88% 91% £850 £2,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 1 3 3 57 4 36 4 2 5
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Don’t not use these agents to buy or sell!...”

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Dec 20,2022
Minithumbdown
Hadley
By: 'Luke Charles'
Dec 20,2022
1 people found
this helpful
I would not recommend using these agents to buy or sell. I would never buy a property from these agents, nor sell a property to anyone involved with these agents again. They are not transparent, lack of clear communication and are willing to have you ...
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“An excellent estate agent providing excellent......”

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Sep 27,2022
Minithumbup
Kay
By: 'Princy'
Sep 27,2022
0 people found
this helpful
An excellent estate agent providing excellent marketing advice, good communications and timely updating throughout the process. I would highly recommend Park and Bailey ,Caterham....
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“Shocking...”

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Feb 05,2022
Minithumbdown
By: 'Sam bayliss'
Feb 05,2022
0 people found
this helpful
Terrible estate agent. 1 year after moving out of a flat let by P&B we’re still angry. They have let this flat at least 3 times to our knowledge with exactly the same problem. The pictures don’t lie. For anyone thinking about letting a ...
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“We have recently sold two properties through ......”

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May 27,2021
Minithumbup
By: 'Seller in Coulsdon'
May 27,2021
0 people found
this helpful
We have recently sold two properties through Park and Bailey in Coulsdon and the team were proactive in helping to get both sales over the line. Professional and courteous at all times and helped to secure both sales at a good price and in a ...
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“Fantastic, friendly and competent service and staff...”

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May 05,2021
Minithumbup
Jayne
By: 'Heather C'
May 05,2021
0 people found
this helpful
I have used Park and Bailey now for over 6 years to manage a property and I could not have asked for better service from a letting agent than what Park and Bailey have provided. During this time, we have encountered various challenges with tenants and ...
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“Great Agents. They were very helpful and prof......”

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Dec 22,2020
Minithumbup
Josh
By: 'Julie.drayton'
Dec 22,2020
0 people found
this helpful
Great Agents. They were very helpful and professional. Made my experience of letting a property easy. Would recommend them to all my friends and family ....
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“Please please DO NOT trust this estate agent!...”

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Dec 13,2020
Minithumbdown
By: 'Lydia'
Dec 13,2020
1 people found
this helpful
Park & Bailey should be renamed 'Shark & Bailey'! We were weeks away from exchanging on a house listed with this agent, only to receive a phone call to tell us that a new offer had been accepted by the vendor THREE months after ours had been ...
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Was this helpful? Yes
By: Hadley Lyas
Dec 16, 2020
View all comments (1)
We are sorry to receive your complaint and have responded to your complaint in more detail via email. We requested access for viewing for you but our clients are not easy to reach and had taken time to come back to us, after all, we want to sell the home and arrange viewings. We completely understand your frustration but as estate agents acting for our clients we have a legal duty to all offers up until exchange of contracts, regardless. We cannot withhold offers which had we done so, could ...

“Delighted seller...”

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Apr 05,2019
Minithumbup
By: 'Mrs'
Apr 05,2019
0 people found
this helpful
Thank you to all the team at your Warlingham branch. My experience has been a very positive one from the initial decision on price to sale of my property in Warlingham. The extensive knowledge of the area was another benefit in using this office and ...
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Comment on agent fees
Satisfacory
Was this helpful? Yes

“PROPERTY RENTAL...”

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Feb 26,2019
Minithumbup
Josh
By: 'ZOE'
Feb 26,2019
0 people found
this helpful
I HAVE BEEN RENTING MY PROPERTY OUT THROUGH PARK AND BAILEY FOR OVER 8 YEARS NOW AND I HAVE ALLWAYS FOUND THE TEAM IN CATERHAM VERY HELPFULL AND FRIENDLY. NOTHING IS TO MUCH TROUBLE FOR THEM. HIGHLY RECOMMENDED...
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Comment on agent fees
GOOD
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“A job well done...”

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Sep 01,2018
Minithumbup
By: 'Mr'
Sep 01,2018
0 people found
this helpful
A professional and courteous service. Park and Bailey helped us find buyer very quickly. An all round good experience. Thank you!...
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“wonderful team...”

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Aug 04,2018
Minithumbup
Jackie
By: 'Susan'
Aug 04,2018
0 people found
this helpful
We have used this wonderful team for 5 house moves, they are keen,diligent, hard working and most of all honest! we have been well cared for and supported, Jayne, Jackie, Josh, Jo, Charlotte and Liz work as a team to ensure you get the best ...
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“Efficient...”

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Apr 30,2018
Minithumbup
Liz
By: 'Sharon'
Apr 30,2018
0 people found
this helpful
I have been delighted with the service I have experienced regarding the management of my property. Liz has been helpful/friendly/polite in every way. I would not hesitate to recommend this agency....
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Comment on agent fees
Average
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“I had a viewing schedule for 3pm on Saturday 7 Oct 2017 ......”

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Oct 07,2017
Minithumbdown
Liam
By: 'M'
Oct 07,2017
1 people found
this helpful
I had a viewing schedule for 3pm on Saturday 7 Oct 2017 at a property in Caterham. I was very excited when I saw the property on Park & Bailey website. Unfortunately, due to heavy traffic and our taxi driver getting lost and taking a longer road, I ...
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Comment on agent fees
Not application
Was this helpful? Yes
By: M. M. Damian
Oct 18, 2017
View all comments (2)
Your response is the reason why I chose to use media rather than your in house complaints procedure. Liam Feeney was under no duress to offer to schedule an appointment at 15.00. We arrived at the property at 15.20 and he was not there. I called the office at 15.22 stating that i had arrived'. Liam did not advise me that he had to go onto his next appointment and was due there at 15.45. He only stated he had another appointment hence why I asked whether it would be possible for him to show ...

“Park and Bailey have been absolutely superb during our house ......”

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Sep 08,2017
Minithumbup
Sue Hodson
By: 'Peter'
Sep 08,2017
0 people found
this helpful
Park and Bailey have been absolutely superb during our house sale and purchase. The sales was excellent, and the aftercare by Sue was outstanding. In fact our chain was close to falling through very many times, but she kept it on track. We couldn't have ...
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Comment on agent fees
Good
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“Very disappointed. arranged to view a house, travelled over an ......”

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Jun 21,2017
Minithumbdown
By: 'Cecily'
Jun 21,2017
0 people found
this helpful
Very disappointed. arranged to view a house, travelled over an hour each way and only to find no one there to open the door for us. Called the manager of that agent who promised to look into. No reply at all and still waiting for ...
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“Steer clear! Management of this office has no concept of ......”

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Dec 22,2016
Minithumbdown
By: 'Phil'
Dec 22,2016
1 people found
this helpful
Steer clear! Management of this office has no concept of right and wrong. Despite the Caterham office being asked numerous times we were advised that all keys had been passed to us. After spending over £200 on a locksmith to gain access to locked doors Park & ...
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Comment on agent fees
Not applicable. we are the buyers
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“Very professional and seemed to really care about our case. ......”

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Jun 28,2016
Minithumbup
By: 'Scott'
Jun 28,2016
0 people found
this helpful
Very professional and seemed to really care about our case. Very happy with the service we received and would recommend to anyone....
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Comment on agent fees
Neither good or bad.
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“Very easy process buying through Park and Bailey. Sam was ......”

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Jan 28,2016
Minithumbup
Ginette
By: 'Sarah'
Jan 28,2016
0 people found
this helpful
Very easy process buying through Park and Bailey. Sam was helpful and responded immediately to our offer both in writing and on the phone. Once our offer was accepted, Ginette kept us updated throughout the buying process and ensured that our purchase went smoothly. Ginette ...
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Was this helpful? Yes
By: ginette bronsdon
Mar 11, 2016
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thank you for your kind comments and we were delighted to assist ...

“The agent showing us the property was helpful and friendly ......”

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Jun 11,2015
Minithumbup
Tobi Mancuso
By: 'JC'
Jun 11,2015
0 people found
this helpful
The agent showing us the property was helpful and friendly but there were a few details about the property he was unable to answer. During the conveyancing period we were particularly impressed by the responsiveness of the Sales progression Team, in particular Sue Hodson. The ...
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“I have let out my property for the last year ......”

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Mar 02,2015
Minithumbup
Josh
By: 'Kim'
Mar 02,2015
0 people found
this helpful
I have let out my property for the last year through P&B, station road, and I cannot fault the service. Everybody I have come into contact with has been exceptionally helpful and has always responded to queries quickly, professionally and with clear instruction, direction ...
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Comment on agent fees
Ordinarily I baulk at the idea of handing over so much money to agents, but in this case they earned every penny.
Was this helpful? Yes

“If you are letting a property then P&B are ......”

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Feb 09,2015
Minithumbup
By: 'Barry'
Feb 09,2015
0 people found
this helpful
If you are letting a property then P&B are the people to use. They take all the day to day hassle out of letting and just get on with the job. Any problems are dealt with without delay. It is great to find a ...
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Comment on agent fees
Very reasonable
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“I once had the unfortunate experience of having a bad ......”

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Dec 17,2014
Minithumbup
By: 'James'
Dec 17,2014
0 people found
this helpful
I once had the unfortunate experience of having a bad tenant. Though I didn't pay commission, the cost in both money and time far exceeded anything I would have paid to a professional agent. Since then I have used Park and Bailey and have really ...
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Comment on agent fees
Fine/fair. Happy with the fees I pay.
Was this helpful? Yes

“Our experience in selling our house with Park & Bailey has ......”

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Dec 17,2014
Minithumbup
By: 'The'
Dec 17,2014
0 people found
this helpful
Our experience in selling our house with Park & Bailey has been very positive from beginning to end. The initial valuation and advice was arranged quickly following our request and we received helpful advice regarding what we should do, and not do, prior to marketing the ...
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Comment on agent fees
I was expecting to negotiate to a level of fees which I thought was fair, but I was very happy to be offered a percentage in the first instance which I deemed to be very fair.
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“As a landlord I have rented out the above property ......”

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Dec 15,2014
Minithumbup
Liz
By: 'Stuart'
Dec 15,2014
0 people found
this helpful
As a landlord I have rented out the above property using the Caterham Office of Park and Bailey for over seven years. Estate agents over the years have come in for a lot of stick, some of it has been wholly justified. So it is ...
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Comment on agent fees
Perfectly reasonable management charges. Regular inspections and I am kept up to date with any issues that may arise
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“I have utilised the services of Park & Bailey, 25 Station Street ......”

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Dec 01,2014
Minithumbup
Josh
By: 'Lorraine'
Dec 01,2014
0 people found
this helpful
I have utilised the services of Park & Bailey, 25 Station Street Caterham both as a purchaser and as a Landlord for many years and I cannot thank the team of Josh, Jayne and Liz enough. What an extraordinary team who always go out of their way ...
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“All of the staff I dealt with at Park & Bailey ......”

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Nov 09,2014
Minithumbup
By: 'Merlin'
Nov 09,2014
0 people found
this helpful
All of the staff I dealt with at Park & Bailey were extremely helpful and professional. The purchase was protracted and complicated for a number of reasons beyond Park & Bailey's control, but they were very helpful at every stage. Thanks to Ann Hinton's tireless efforts the ...
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“I cannot say how impressed I have been with everyone ......”

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Oct 25,2014
Minithumbup
Liam
By: 'Stephen'
Oct 25,2014
0 people found
this helpful
I cannot say how impressed I have been with everyone at Park & Bailey. I purchased my flat from them, I then rented it using them and finally sold it through them too. Professional, approachable, efficient and above all friendly and approachable. Every single member of ...
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Comment on agent fees
Outstanding again. As a previous customer I was given a reduced fee and they were quick to market and arrange viewings. My property was on the market for less than 48 hours.
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“Excellent service over a VERY drawn out sale due to ......”

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Sep 24,2014
Minithumbup
Ginette
By: 'Housesold'
Sep 24,2014
0 people found
this helpful
Excellent service over a VERY drawn out sale due to people at the end of the chain not doing what was required. Go estate Ginette Bronsden was outstanding in never giving up the chase with the chain. She persevered over 6 months.. We are totally grateful ...
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“I asked Park & Bailey to try and locate a property ......”

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Aug 30,2014
Minithumbup
Jo
By: 'Stuart'
Aug 30,2014
0 people found
this helpful
I asked Park & Bailey to try and locate a property in the area that required refurbishment and when one came up that suited my requirements they contacted me straight away. I found them to be extremely professional & friendly right through from the first viewing and ...
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“Having been renting privately for at least 7 years I can ......”

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Aug 29,2014
Minithumbdown
By: 'letdown'
Aug 29,2014
1 people found
this helpful
Having been renting privately for at least 7 years I can honestly say that I haven't had a worst experience. Reading through previous reviews it has been mentioned that the level of professionalism is little to be desired and I quite agree. Whilst they are more ...
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What agent could do to change your mind?
There needs to be a better standard of 'Good Practice' I don't believe this Agency value their Clients in their Lettings department and this, I feel, should be looked at and considered. I have never been made to feel like the way the Staff here have made me feel.
Attached Filesnbsp;
Comment on agent fees
Again, having rented privately for some time, the fees seem to be excessive. I haven't seen anything quite like it!
Was this helpful? Yes
By: p and b lettings
Oct 14, 2014
View all comments (3)
I think your concern that your voice would not be heard is unfair, as mentioned we have a robust complaints procedure and if not satisfied as members of the Property Redress Scheme you can take your complaint further. Without an understanding of your situation I can only but guess the situation from your text. Whilst I feel our services are second to none I do accept that mistakes can happen. You will no doubt appreciate that before I go offering any apologies I would want to know what I am apol ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Park & Bailey

Regional Awards won by Park & Bailey

Individual Branch Awards


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