At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.
Paramount Properties

150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202

Website not available

Properties for Sale
Properties to Rent

“ Outstanding sales team at Paramount West Hampstead... ”

Jun 08,2018
Minithumbup
By: 'Kim W'
Jun 08,2018
0 people found
this helpful
Paramount West Hampstead absolutely deserve all the awards they receive! They are simply outstanding in their professionalism and intelligent approach to estate agency. Soroush patiently answered all our questions about the service that Paramount would provide in selling our house during his initial visit. He ...
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Nov 22,2017
Minithumbup
By: 'Viviana'
Nov 22,2017
0 people found
this helpful
Tony Mixides is a very enthusiastic agent and his interest in our property was impressive. He clearly enjoys his work and is very good at it. When accompanying prospective buyers he furnished them with the correct information about the house which he clearly had at ...
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Comment on agent fees
fair fees
Was this helpful? Yes
Nov 18,2017
Minithumbup
By: 'Nikos'
Nov 18,2017
0 people found
this helpful
Very few agencies can boast a service as good as Paramount's at West Hampstead. Aaron was very helpful in helping us find the most suitable property at a time when the agency was very busy and took us through the process in a professional ...
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Nov 07,2017
Minithumbdown
By: 'Unhappy customer'
Nov 07,2017
1 people found
this helpful
"At paramount we do things a bit differently". Sure if that means never reply to emails or answer the phone then I now understand. We have had issues which still haven't been fixed from when we moved in to our property in ...
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Feb 09,2017
Minithumbup
By: 'Carla'
Feb 09,2017
2 people found
this helpful
Mark and the team at Paramount have been great. Really helpful and responsive. Mark has great experience and really understands the local current market which is reassuring. I would recommend them to anyone looking to rent out their flat....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Jan 24,2017
Minithumbup
By: 'Negar and Bahman'
Jan 24,2017
0 people found
this helpful
We have recently bought a flat through Paramount and Have to admit that if it wasn't because of Oliver, this would not have happened. Oliver is a professional, kind and accommodating person who also has an excellent knowledge of the market. We can not thank ...
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 05,2017
Minithumbup
By: 'JonD'
Jan 05,2017
1 people found
this helpful
Best letting agent I've ever dealt with. Every step of the process was handled extremely well. The whole team at Paramount are very professional and they know their stuff. Would certainly go through Paramount again....
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Dec 05,2016
Minithumbup
By: 'Rebecca&Alex'
Dec 05,2016
0 people found
this helpful
Lionel was an absolute pleasure to work with. He kept us informed of the vendor's decisions and requests, showed us around the property about 6 times with various family members and builders, and was just super supportive and communicative. We loved that he had worked in ...
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Nov 14,2016
Minithumbup
By: 'Alistair'
Nov 14,2016
0 people found
this helpful
We never felt pressurised at any point during the process of buying our new flat.Lionel was always helpful considerate and managed to push the whole process to exchange and arranging a completion date with the minim of fuss.Of all the estate agents we ...
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 25,2016
Minithumbup
By: 'Ollie H'
Oct 25,2016
0 people found
this helpful
We recently purchased our first house and Paramount acted as our agent. Throughout the whole process they were quick to respond to any queries we had an ensured that communication flowed fluently between us and the seller. Our rep Mark was exceptional in that nothing ...
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Oct 08,2016
Minithumbup
By: 'Loic'
Oct 08,2016
0 people found
this helpful
Great service from the start. Mark bas been there to help me in all my undertake to rentre a flat. Thank you....
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Oct 07,2016
Minithumbup
By: 'Reza'
Oct 07,2016
0 people found
this helpful
Very proffesional service from Mark Managed to rent my property in good time at the price I was looking for. Kept me informed regularly and was very honest. I would recommend him and Paramount to other landlords...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 03,2016
Minithumbup
By: 'David'
Oct 03,2016
0 people found
this helpful
From start to finish our service from Mark at Paramount was exceptional. Everything was taken care of with minimal fuss. The property was immaculate when we moved in and all new items required were there waiting. I would recommend Mark and the team at Paramount ...
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Sep 28,2016
Minithumbup
By: 'R. Evans'
Sep 28,2016
1 people found
this helpful
Mark is an experienced and competent agent and helped me as much as possible during my move. Having moved from one flat to another (both of which were managed by Paramount) Mark made the process as simple as possible for me. Everything was sorted well ...
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Comment on agent fees
You get what you pay for with Agents. Paramount's fees are reasonable, fair, and value for money from a tenant's perspective.
Was this helpful? Yes
Sep 20,2016
Minithumbup
By: 'Becky'
Sep 20,2016
1 people found
this helpful
Mark and Jason were very helpful throughout the process. They were supportive, friendly and nothing was too much trouble. The communication was good at all times so you were always aware of th current status. Would highly recommend using paramount....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 19,2016
Minithumbup
By: 'Franck'
Sep 19,2016
1 people found
this helpful
Very reactive and very efficient. They never leave a question unanswered. Too rare in London, therefore that is even more appreciated!...
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Sep 19,2016
Minithumbup
By: 'Lucia'
Sep 19,2016
0 people found
this helpful
The people at Paramount have done a great job in renting out my property. Within 2 months, the flat was ready and a tenant was found. I was a bit nervous as I was moving abroad and had no idea what renting out a property would ...
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Comment on agent fees
The agency's fee are probably higher then others, but the service so far has been very reliable and efficient. I am personally happy to pay slightly more and have a good service where I do not have to take care of anything.
Was this helpful? Yes
Sep 14,2016
Minithumbup
By: 'Zinc'
Sep 14,2016
1 people found
this helpful
We had fantastic service, Mark and Jason acted extremely swiftly and professionally helping us move quickly and easily into our new place. I would happily recommend them and the company....
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Sep 12,2016
Minithumbup
By: 'LST'
Sep 12,2016
0 people found
this helpful
Mark was very professional and efficient in arranging the flat viewing and communicating the further steps for securing the flat. He also listened to our concerns and was able to address them swiftly....
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Comment on agent fees
The fees are very reasonable.
Was this helpful? Yes
Aug 25,2016
Minithumbup
By: 'Rachel and Henry'
Aug 25,2016
1 people found
this helpful
We have had a great experience with Paramount Properties and Mark in particular. He has been great at guiding us through the process of renting and it has been remarkably easy. Both Jason and Mark have been very accessible and reply to our questions very ...
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Aug 25,2016
Minithumbup
By: 'MM'
Aug 25,2016
0 people found
this helpful
We were very please with the service offered by Paramount. For our first viewing with Mark the house was really tidy and he answered all our questions about the property and the local area. He also provided us with a really useful and professional information ...
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By: Paramount Properties
Aug 26, 2016
View all comments (1)
Thank you for your positive review, fantastic to hear that you had a great experience with Mark and Jason. Enjoy your new home! ...
Aug 24,2016
Minithumbdown
By: 'Follet'
Aug 24,2016
0 people found
this helpful
My husband and I dealt with Mark for the property we currently rent. Mark always showed prompt responses and availability and the negotiation went smooth until we moved in. We found some of the requests we put through and agreed on prior to sign the ...
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Comment on agent fees
Agent fees are ok
Was this helpful? Yes
Aug 23,2016
Minithumbup
By: 'Emma'
Aug 23,2016
0 people found
this helpful
Mark and his team have been excellent; finding me a group of four professional tenants very quickly, managing the exit of the old tenants and the entry of the new. The two day turnaround of the flat fell during Mark's holiday but everything was organised ...
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Comment on agent fees
Broadly market rate. Not the cheapest, sadly. But there is a higher level of service.
Was this helpful? Yes
Aug 22,2016
Minithumbup
By: 'Rhiannon Compton'
Aug 22,2016
0 people found
this helpful
Mark was an excellent letting agent, warm and enthusiastic and incredibly knowledgable. Mark has made our first rental a smooth and enjoyable process....
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Comment on agent fees
Good
Was this helpful? Yes
By: Paramount Properties
Aug 23, 2016
View all comments (1)
Thanks Rhiannon - Mark will be thrilled to see this review. Enjoy your new home! ...
Aug 22,2016
Minithumbdown
By: 'Filipe'
Aug 22,2016
1 people found
this helpful
It was a great pleasure dealing with Mark and Jason during this process. Their expertise and professionalism were key for us to find our property. Everything was done quickly and professionally, with no unexpected situations in the middle. I strongly recommend Paramount and their team ...
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Aug 22,2016
Minithumbup
By: 'Mr D Ogunbiyi'
Aug 22,2016
1 people found
this helpful
Mark and Jason were fantastic. Very prompt and responsive. The best agents I have dealt with by miles - they were very very competent. The whole process was fantastically smooth....
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By: Paramount Properties
Aug 22, 2016
View all comments (1)
Thank you for your glowing review! Best of luck in your new home. ...
Aug 14,2016
Minithumbup
By: 'Natalie'
Aug 14,2016
1 people found
this helpful
Mark and Jason were fantastic! Really helpful in getting me through the viewing, application & my many questions - It's really helpful when trying to find & secure a new home for the 12 months, you've got to be able to trust the people you work ...
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Comment on agent fees
Cheaper than most, still a lot to pay but they all ask it
Was this helpful? Yes
Aug 11,2016
Minithumbup
By: 'Ruth Moir'
Aug 11,2016
0 people found
this helpful
Have had a great experience renting with paramount. Mark and Jason helped make the process very easy and provided a lot of support. The support after having moved in has also been really helpful. We're very happy in our new home....
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Comment on agent fees
In line or cheaper than most other agents in London
Was this helpful? Yes
Aug 11,2016
Minithumbup
By: 'Ignas'
Aug 11,2016
0 people found
this helpful
Just wow ! Me and my sister just could not be happier with the care and attention from Mark and Kyla in the Paramount West Hampstead office. Their friendly diligent service and local knowledge also helped us push along the completion process more swiftly, sometimes beyond ...
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Was this helpful? Yes
Aug 10,2016
Minithumbup
By: 'Michelle Selzer'
Aug 10,2016
0 people found
this helpful
Mark Durban is a superb lettings agent that I would highly recommend to landlords and applicants alike. A reliable and professional person who does what he says....
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Comment on agent fees
Very good
Was this helpful? Yes
Areas covered
  • NW2
  • NW3
  • NW6
  • NW8
  • NW10
  • W9

ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
237 1 711 8 133 2 155 1 22 4

Agent Fees

No fees set.
Last updated at 11:32 AM 03/07/2018 by allAgents

Complaints Procedure

Complaints procedure


Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.


Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.


If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.


Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.


A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.


If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.


Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.


This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.

Last updated at 1:00 AM 01/01/1970 by Carla Bradman

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