• Mark Durban
    Mark Durban
  • upload your photo
    Lucy Shapiro
  • James Carter
    James Carter
  • Spencer Lawrence
    Spencer Lawrence
  • Lionel Stoll
    Lionel Stoll
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    Dipak Patel
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    Morelle Baker
  • Robert Lazarus
    Robert Lazarus
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    Danielle Davey
  • Tim Gray
    Tim Gray
  • Rebecca Jacobson
    Rebecca Jacobson
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    Hayley Mills
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    Mark Greig
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    Ashley Afshari-Mehr
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    Oliver Lewis
  • Jason Pevovar
    Jason Pevovar
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    Jonathan Whiskerd
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    Lauren Taylor
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    Daniel George
  • Dexter Franklin-Beck
    Dexter Franklin-Beck
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    Nadia Razzaq
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    Anthony Teitler
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    Duval Middleton
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    Benjamin Sanders
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    Jake Jacobs
No description for branch.

150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202

 


Properties for sale
Properties for rent
Dec 21,2015
Minithumbup
By:
Dec 21,2015
Featured Review
0 people found
this helpful
Amazing experience. Mark and Jason have been helpful, diligent, and quick to respond to any queries. It's been quite unlike any other Estate Agent dealings I've had (or heard about) anywhere in London. Why can't everybody be like this! Very highly recommended....
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Was this helpful? Yes
Dec 23,2015
Minithumbup
By:
Dec 23,2015
Featured Review
0 people found
this helpful
Both Dexter and Jason have been extremely helpful from the initial viewing of the property through to moving in. They kept us informed of progress and have always been available when needed to assist with queries....
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Jan 26,2016
Minithumbup
By:
Jan 26,2016
Featured Review
0 people found
this helpful
Paramount Properties provided a great service. Starting from sourcing the property, negotiating with the landlord, securing the property, ensuring we as the tenants were happy and finally settling into the property....
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Comment on agent fees
Agent fees seemed fair and reasonable.
Was this helpful? Yes
Dec 23,2015
Minithumbup
By:
Dec 23,2015
Featured Review
0 people found
this helpful
Absolute A* for Mark of Paramount, best lettings agent we've ever had over decades of renting in London and New York. He was friendly, professional, reliable, prompt, communicative, responsive, helpful, humorous - everything one could wish for, and often went above and beyond the call of duty. Other team members at Paramount (Dilip cleaning, Jason compliance) were also excellent. Mark and Paramount get full marks from us, handling a complicated situation with the flat very well. No question in o...
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Dec 23,2015
Minithumbup
By:
Dec 23,2015
Featured Review
0 people found
this helpful
Im very grateful to both Mark and Jason for the way in which they helped to find my property and to go through all the steps required to complete the process. Working full time and experiencing the usual stress involved in a move, I was very appreciative of their patience, support and enthusiasm. They made the move a stress free experience and u am delighted with the beautiful home they have secured for me. Thank you Mark and Jason!...
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Was this helpful? Yes
Jul 25,2016
Minithumbup
By:
Jul 25,2016
0 people found
this helpful
Mark was very professional and great to work with throughout the letting process. He kept us informed and guided us through a process we were going through for the first time (as recent immigrants to the UK). The whole team at Paramount has been a pleasure to work with....
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Comment on agent fees
Fees were reasonable compared to other agencies we spoke with.
Was this helpful? Yes
Jul 22,2016
Minithumbdown
By:
Jul 22,2016
0 people found
this helpful
Be extra cautious. When vacating, they advise you to use a cleaning company that is fully owned by paramount. If you arrange another cleaning company the inventory checkout company they use, (and probably have a share in) will report grime marks, and other CR*P to deduct from your deposit, for no apparent reason with a view to add to the pockets of landlords. My experience with these guys, is no track of emails when reporting damages which are outside of your control, (dilapidated old building) ...
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What agent could do to change your mind?
Comment on agent fees
in line with market
Was this helpful? Yes
Jul 21,2016
Minithumbup
By:
Jul 21,2016
0 people found
this helpful
Very helpful and professional service from Mark and Kyla at Paramount properties. What was key for me was the speed with which they assisted me, each step happened within 48 hours....
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Comment on agent fees
Fees are reasonable.
Was this helpful? Yes
Jul 13,2016
Minithumbup
By:
Jul 13,2016
0 people found
this helpful
Very happy with Paramount. Mark was great, friendly, helpful and efficient to make our move as smooth as possible. Thank you....
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Jun 15,2016
Minithumbup
By:
Jun 15,2016
0 people found
this helpful
Saul gave an excellent service. He listened to my requirements and only showed me properties that truly met my requirements. Enjoyed dealing with him - actually a nice guy. I had less dealings with Jason, but he was responsive and professional in his dealings....
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Jun 08,2016
Minithumbdown
By:
Jun 08,2016
0 people found
this helpful
When selling my property through Paramount, I found the team sided with the buyer (not me the seller) which I found outrageous. I also found the younger team members ruthless.... They only care about commission and have no morals or ethics....
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What agent could do to change your mind?
Comment on agent fees
They tried to charge me more than we agreed
Was this helpful? Yes
May 30,2016
Minithumbup
By:
May 30,2016
0 people found
this helpful
Myself and my partner used Paramount when looking for a one bedroom flat, as I was relocating to the area. Both Jason and Dexter were fantastic, and made the process very quick and easy. They were both very friendly and approachable, thorough with providing information and quick to answer any queries we had. We are so grateful to them for all of their help, and would definitely reccomend Paramount to anyone looking to rent in London....
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Comment on agent fees
We had no issues with their fees, they seemed incredibly low in comparison to other Letting Agents in the area
Was this helpful? Yes
May 16,2016
Minithumbup
By:
May 16,2016
0 people found
this helpful
Such a helpful team and so friendly as well. Very efficient and great to work with! - Very grateful that we were with paramount...
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Apr 15,2016
Minithumbup
By:
Apr 15,2016
0 people found
this helpful
We are a young couple renting our first property. The service we received from Mark and Jason etc at Paramount Properties in West Hampstead was efficient, professional, effective, friendly and trustworthy. We are delighted with our new home which is just as described and shown. At each stage of the letting process we received great email communication, explanation and organisation. Only a small niggle professional cleaning service used could improve only slightly - being very particular! still o...
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Comment on agent fees
Reasonable/good/as expected
Was this helpful? Yes
Apr 04,2016
Minithumbup
By:
Apr 04,2016
0 people found
this helpful
As a general rule, I don't like estate agents. However, dealing with Paramount has been an absolute pleasure. Rented with them in the past, and our most recent dealings with them have been even better than I remember. Mark was and continues to be excellent, has put our mind at ease regarding even the smallest issues that we have had. Professional, friendly and approachable - if you have the opportunity to use Paramount, we can wholeheartedly recommend them....
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Comment on agent fees
Fees were (relatively) reasonable, and I like that they make it clear which part of the fee is for what (inventory, admin, etc.)
Was this helpful? Yes
Apr 01,2016
Minithumbup
By:
Apr 01,2016
0 people found
this helpful
Mark Durban is an excellent agent. He has helped us enormously by selecting very good and appropriate tenants as well as being extremely considered with the needs and requirements of the previous family that was renting our property. He has organised everything with great expertise and one can clearly see he is a true professional in this field. We thoroughly recommend him....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 31,2016
Minithumbup
By:
Mar 31,2016
0 people found
this helpful
Thanks to Sam and Jason renting my current flat was very easy. Every single question I had was quickly answered. They provided with guidance and help at all stages of the process. Rest of the team was very professional as well - accounting team with receipts, inventory check details for my reference, property management team with all necessary information I should have....
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Was this helpful? Yes
Mar 18,2016
Minithumbup
By:
Mar 18,2016
0 people found
this helpful
Paramount have provided excellent service, yet again. They are friendly, helpful and a pleasure to work with. First choice for London agents by far!...
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Comment on agent fees
Good - not too high
Was this helpful? Yes
Mar 16,2016
Minithumbup
By:
Mar 16,2016
0 people found
this helpful
Mark and Jason have been extremely helpful throughout the process of securing a flat in 49 Blenheim Gardens, where we're moving into tomorrow. They were always very prompt with their responses to our questions, to which they gave us very detailed answers every time. Also very friendly yet professional. We feel privileged to have had these guys on our side! Liam & Lily...
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Was this helpful? Yes
Mar 16,2016
Minithumbup
By:
Mar 16,2016
0 people found
this helpful
Excellent service, very supportive throughout whole process. Maybe a little slow with tenancy agreement, but I could see that they were all incredibly busy and there was excellent communication throughout, so not a problem at all. Great service - thank you!...
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Comment on agent fees
Actually incredibly reasonable
Was this helpful? Yes
Mar 14,2016
Minithumbup
By:
Mar 14,2016
0 people found
this helpful
Mark was excellent throughout. Very knowledgeable, helpful and provided all necessary information in a quick and timely manner. One of the best agents I've used....
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Was this helpful? Yes
Mar 10,2016
Minithumbdown
By:
Mar 10,2016
0 people found
this helpful
Sam is excellent to work with, I'd thoroughly recommend him! Working with him has been very easy, efficient and a pleasant surprise....
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What agent could do to change your mind?
Was this helpful? Yes
Mar 09,2016
Minithumbup
By:
Mar 09,2016
0 people found
this helpful
Both Mark and Jason have been very thorough and very prompt throughout, giving us all the information and responding to queries within hours. It has made the process, which is often stressful, very smooth, and would recommend them to friends who are looking for properties in the North West London area....
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Was this helpful? Yes
Mar 08,2016
Minithumbup
By:
Mar 08,2016
0 people found
this helpful
Paramount were very helpful in aiding us with our move. Prompt replies to emails and queries. No complaints, very happy customer. All went very smoothly. This is my second experience of Paramount and both experiences have been positive....
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Was this helpful? Yes
Feb 21,2016
Minithumbup
By:
Feb 21,2016
0 people found
this helpful
Mark was very professional to deal with during the viewing process. This professionalism continued once we had decided on the property being let right through to after we'd moved in....
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Comment on agent fees
The Agents fees are reasonable in lien with other property agents fees.
Was this helpful? Yes
Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
Both James and Jason were very helpful in supporting me to secure the property in Kilburn to rent, and made it very easy to get all the required paperwork together. James was also very ad mineable is helping me to do extra viewings on the property before I moved in to enable me to find a flatmate that would take the second room in my 2 bed flat. Recommend working with both Paramount and Jason and James....
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Comment on agent fees
Fair Agnecy Fees
Was this helpful? Yes
Feb 17,2016
Minithumbup
By:
Feb 17,2016
0 people found
this helpful
Paramount have been professional and extremely helpful at all times. Easy to contact and easy to work with. Paramount have smoothly ran the whole process. Very pleased with the service....
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Comment on agent fees
average, some cheaper but happy to pay as the service is great
Was this helpful? Yes
Dec 15,2015
Minithumbup
By:
Dec 15,2015
0 people found
this helpful
We had a very positive experience of renting with Paramount Properties, and were particularly fortunate to be dealing with James and Kyla - both have been very friendly. Their helpful approach has made the process simple and efficient, and we would certainly recommend the agency....
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Was this helpful? Yes
Dec 08,2015
Minithumbup
By:
Dec 08,2015
0 people found
this helpful
Dexter and Jason have been very helpful during both our research of a flat and our settling down/paperwork process. They are responsive and answered all the questions that a stressed tenant may have!...
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Was this helpful? Yes
Dec 07,2015
Minithumbup
By:
Dec 07,2015
0 people found
this helpful
I'm very happy with the quick and efficient response to any of my queries and previous outstanding matters. They really helped in making the moving process a lot smoother for me and the other tenants. I'd strongly recommend them if you need things done very efficiently and fast....
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Was this helpful? Yes
Areas covered
  • NW2
  • NW3
  • NW6
  • NW8
  • NW10
  • W9



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
235 1 694 5 131 2 150 1 22 4

Job vacancies

Please see a list of jobs available
Mark Durban Mark Durban
Senior Lettings Negotiator
431 reviews

About Mark No description set View full profile
Lucy Shapiro - no image available Lucy Shapiro
Lettings PA
6 reviews

About Lucy No description set View full profile
James Carter James Carter
Residential Lettings
103 reviews

About James No description set View full profile
Spencer Lawrence Spencer Lawrence
Lettings Director
180 reviews

About Spencer No description set View full profile
Lionel Stoll Lionel Stoll
Sales Negotiator
123 reviews

About Lionel No description set View full profile
Dipak Patel - no image available Dipak Patel
1 reviews

About Dipak No description set View full profile
Morelle Baker - no image available Morelle Baker
30 reviews

About Morelle No description set View full profile
Robert Lazarus Robert Lazarus
MD of Sales
60 reviews

About Robert No description set View full profile
Danielle Davey - no image available Danielle Davey
Management
41 reviews

About Danielle As part of the property management team I really enjoy my role assisting our tenants and landlords. I also love working in North West London as there are many great things to do nearby. View full profile
Tim Gray Tim Gray
Residential Sales
27 reviews

About Tim No description set View full profile
Rebecca Jacobson Rebecca Jacobson
Residential Lettings
49 reviews

About Rebecca No description set View full profile
Hayley Mills - no image available Hayley Mills
Property Manager
3 reviews

About Hayley No description set View full profile
Mark Greig - no image available Mark Greig
1 reviews

About Mark No description set View full profile
Ashley Afshari-Mehr - no image available Ashley Afshari-Mehr
9 reviews

About Ashley No description set View full profile
Oliver Lewis - no image available Oliver Lewis
2 reviews

About Oliver No description set View full profile
Jason Pevovar Jason Pevovar
Compliance Manager
163 reviews

About Jason No description set View full profile
Jonathan Whiskerd - no image available Jonathan Whiskerd
1 reviews

About Jonathan No description set View full profile
Lauren Taylor - no image available Lauren Taylor
Property Manager
8 reviews

About Lauren No description set View full profile
Daniel George - no image available Daniel George
Head of Property Management
12 reviews

About Daniel No description set View full profile
Dexter Franklin-Beck Dexter Franklin-Beck
Lettings Negotiator
73 reviews

About Dexter I love Paramount View full profile
Nadia Razzaq - no image available Nadia Razzaq
Sales Progressor
0 reviews

About Nadia Sales Progressor at Paramount Properties. View full profile
Anthony Teitler - no image available Anthony Teitler
0 reviews

About Anthony No description set View full profile
Duval Middleton - no image available Duval Middleton
1 reviews

About Duval No description set View full profile
Benjamin Sanders - no image available Benjamin Sanders
2 reviews

About Benjamin No description set View full profile
Jake Jacobs - no image available Jake Jacobs
Sales
0 reviews

About Jake No description set View full profile

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

No fees set.
Created at 9:52 AM 02/09/2014. Last updated at 9:52 AM 02/09/2014 by allAgents


Complaints Procedure

Complaints procedure


Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.


Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.


If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.


Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.


A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.


If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.


Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.


This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.

Created at 1:00 AM 01/01/1970. Last updated at 1:00 AM 01/01/1970 by Carla Bradman


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