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Paramount Properties

4.8/5, 1285 Reviews
98% Recommended

88% sales valuation accuracy

92% letting valuation accuracy

93% sales fee satisfaction

93% letting fee satisfaction

Contact Us
At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing awar
d-winning services across the whole of London.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales88.00%93%£158,750£15,875,000
Lettings92%93%£400£3,879
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
24017131213321551226
Areas covered
  • NW10
  • NW2
  • NW3
  • NW6
  • NW8
  • W9
Address

Paramount Properties
150 West End LaneLondon, Greater London
NW6 1SD
020 7372 0202

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 08:00 - 19:00
  2. 08:00 - 19:00
  3. 08:00 - 19:00
  4. 08:00 - 19:00
  5. 08:00 - 18:30
  6. 10:00 - 15:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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It was a very welcoming ...

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5 Star Review
UserName

UserName

By : 'Asha'
Branch : West Hampstead London, 150 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N32Q

17 Jun 2014
People found this helpful3

It was a very welcoming service and an overall sense of amiability when addressing my issue. I left feeling that the issue was addressed appropriately and with a ... Read Full Review

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Jason was a fantastic help in ...

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4 Star Review
UserName

By : 'Mimir'
Branch : West Hampstead London, 150 West End Lane
Services : Letting( As a Tenant )
Rent PCM : £845
Would you recommend ? : Yes
Postcode : NW3

16 Jun 2014
People found this helpful5

Jason was a fantastic help in getting me into my flat! I had to move in within 2 days and it would not have been possible without his relentless work and endless patience I can definitely recommend this company ... Read Full Review

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We rented a flat through ...

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4 Star Review

By : 'JonB'
Branch : West Hampstead London, 150 West End Lane
Services : Letting( As a Tenant )
Rent PCM : £1560
Would you recommend ? : Yes
Postcode : N5

14 Jun 2014
People found this helpful3

We rented a flat through Paramount for just over two years and they were pretty good. When we had an issue with the boiler they sent someone out to check it immediately, and I felt that if anything else went wrong they would be on hand to help. Other than that they just left us to it. We didn't ... Read Full Review

Comments (0)Was this helpful?:
I have worked with Rebecca ...

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5 Star Review
UserName

By : 'Rich'
Branch : West Hampstead London, 150 West End Lane
Services : Letting( As a Owner )
Rent PCM : £2800
Would you recommend ? : Yes
Postcode : N1

13 Jun 2014
People found this helpful2

I have worked with Rebecca for over a year now. I live in the US, so it is really important that I have someone who I can trust to look after my house. The whole paramount team and especially Rebecca, have been nothing short of fantastic. I would fully recommend them to any landlord looking for ... Read Full Review

Comments (0)Was this helpful?:
Having had some stressful ...

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5 Star Review
UserName

UserName

By : 'Natalie'
Branch : West Hampstead London, 150 West End Lane
Services : Letting( As a Tenant )
Rent PCM : £1580
Would you recommend ? : Yes
Postcode : NW2

13 Jun 2014
People found this helpful5

Having had some stressful experiences in the past, I warmly recommend Paramount on the basis of the service provided to me by Dexter, who handled the viewings through to the deposit stage, and Jason, who took over after that. Dexter was very friendly, accommodating of requests, responsive to ... Read Full Review

Comments (0)Was this helpful?:
I just wanted to take this ...

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5 Star Review
UserName

UserName

By : 'Jan'
Branch : West Hampstead London, 150 West End Lane
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : EC1Y

12 Jun 2014
People found this helpful2

I just wanted to take this opportunity to say "Thank You" to a dedicated and friendly team, who really cares for every aspect of renting a place in London. Fast, flexibel and tenant oriented - what more can you ask ... Read Full Review

Comments (0)Was this helpful?:
Very good agents, always good ...

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4 Star Review
UserName

UserName

By : 'Alistair'
Branch : West Hampstead London, 150 West End Lane
Services : Letting( As a Owner )
Rent PCM : £2036
Would you recommend ? : Yes
Postcode : NW6

11 Jun 2014
People found this helpful2

Very good agents, always good at keeping me informed and providing advice throughout all stages of the letting process, and also when I came to sell my property. Their advice was impartial and I found ... Read Full Review

Comments (0)Was this helpful?:
We dealt with Paramount as a ...

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5 Star Review
UserName

By : 'Alastair'
Branch : West Hampstead London, 150 West End Lane
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : NW2

10 Jun 2014
People found this helpful2

We dealt with Paramount as a tenant, renting a flat in West Hampstead. Throughout the process, Spencer and his lettings team were excellent. They found us the right kind of property at the right price, and were very responsive throughout the process. The back office/ compliance were particularly ... Read Full Review

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Had a very positive ...

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5 Star Review
UserName

By : 'Celia'
Branch : West Hampstead London, 150 West End Lane
Services : Letting( As a Tenant )
Rent PCM : £910
Would you recommend ? : Yes
Postcode : NW6

5 Jun 2014
People found this helpful5

Had a very positive experience using Paramount. The online pictures and details of the flat were very clear and comprehensive. Mark showed me around and the Jason very clearly informed me of all the details I would need to provide for a references etc. Jason was very personable and always ... Read Full Review

Comments (0)Was this helpful?:
Thank you Paramount for ...

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5 Star Review
UserName

By : 'Mans'
Branch : West Hampstead London, 150 West End Lane
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : NW23

2 Jun 2014
People found this helpful1

Thank you Paramount for helping me over the last few years. I found all agents on Sales and Lettings to be very helpful and gave sound advice. Daniel George on the management side has been exceptional making the whole management side of renting a breeze. thank ... Read Full Review

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I had a very positive ...

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5 Star Review
UserName

By : 'Milad'
Branch : West Hampstead London, 150 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6

24 May 2014
People found this helpful5

I had a very positive experience of dealing with this agency thanks to Jason. He always made sure all our issues were resolved and that did all he could to accommodate our requests. I found him very responsive ( with regards to correspondence), friendly, professional and helpful. I will ... Read Full Review

Comments (0)Was this helpful?:
Dexter and Jason have been ...

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5 Star Review
UserName

UserName

By : 'JonathanP'
Branch : West Hampstead London, 150 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW2

23 May 2014
People found this helpful5

Dexter and Jason have been fantastic. Dexter gave us a tour of the property my fiancé and I would later move in to, was very informative and went the extra mile to ensure that all my questions were promptly answered. Jason has been equally informative and happy to clarify, in great detail, any ... Read Full Review

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I have just bought a flat ...

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5 Star Review
UserName

By : 'AS'
Branch : West Hampstead London, 150 West End Lane
Services : Sales( As a Buyer )
Would you recommend ? : Yes

21 May 2014
People found this helpful0

I have just bought a flat through Lionel. I have never encountered someone as professional and curteous; he was incredibly straightforward and efficient at managing the sealed bid auction and then did his upmost to steer the transaction throughout the whole process (including considerable ... Read Full Review

Comments (0)Was this helpful?:
Dexter has been great in ...

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5 Star Review
UserName

By : 'Dimitra'
Branch : West Hampstead London, 150 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W9

21 May 2014
People found this helpful0

Dexter has been great in helping me a flat. His has been flexible and super friendly! Although our conversations took place while i was living in Copenhagen i really felt that my search for a flat was in the best hands ... Read Full Review

Comments (0)Was this helpful?:
We rented a top floor ...

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1 Star Review

By : 'Openelope'
Branch : West Hampstead London, 150 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW2

16 May 2014
People found this helpful3

We rented a top floor apartment. Before renting we were promised that it will not leak, 'It has just been fixed'. It did, we have reported it but they haven't managed to fix it for over a year the leak came back until it has got to a point we stopped counting, and decided to leave. And I could ... Read Full Review

Comments (1)Was this helpful?:

By : Property Manager

16 May 2014

Thank you for taking the time to review us on allagents. Since your review we have contacted you to discuss the matters raised...


From the first phone call to ...

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5 Star Review
UserName

UserName

By : 'Elika'
Branch : West Hampstead London, 150 West End Lane
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NW2

13 May 2014
People found this helpful0

From the first phone call to the handing over of the keys, the Paramount team were welcoming, prompt professional and always smiling. The called me back as soon as i contacted them online, Spencer spent time going through every step of the letting process on our first meeting ( when I was still ... Read Full Review

Comments (0)Was this helpful?:
Fabulous service. After ...

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5 Star Review
UserName

UserName

By : 'Claire'
Branch : West Hampstead London, 150 West End Lane
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NW6

7 May 2014
People found this helpful0

Fabulous service. After deciding to go travelling for a year, I needed a hands on agent who could find me decent tenants for my flat in a short period of time. Spencer Lawrence who did the initial valuation was very open and honest about the market and the type of clientelle which he would market ... Read Full Review

Comments (0)Was this helpful?:
I have dealt with Ashley Mehr ...

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5 Star Review
UserName

By : 'Martine'
Branch : West Hampstead London, 150 West End Lane
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : NW2

7 May 2014
People found this helpful0

I have dealt with Ashley Mehr for the past 3 months. He is super efficient, courteous, always responds swiftly and always keeps the landlord updated with any issues. I can't rate him or Paramount Properties highly enough! I feel very confident with them looking after our ... Read Full Review

Comments (0)Was this helpful?:
My experience to date of ...

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5 Star Review
UserName

UserName

By : 'JohnT'
Branch : West Hampstead London, 150 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6

6 May 2014
People found this helpful4

My experience to date of Paramount has been first rate. James waited for me in spite of the fact that I was running late on the day of the viewing. He gave me plenty of time to view the property that I ultimately rented out and put no pressure on me to get the sale. Jason dealt with all of the ... Read Full Review

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I have had a relationship ...

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4 Star Review
UserName

UserName

By : 'Chris'
Branch : West Hampstead London, 150 West End Lane
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NW6

5 May 2014
People found this helpful0

I have had a relationship with Paramount since 2008 as both lettings agent for our flat followed by the sale of our flat. Paramount and all their staff will bend over backwards to make sure their customers have a good experience. We had a couple of hiccups along the way with tenants and where this ... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints procedure Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us. Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact. If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days. Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken. A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale. If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint. Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale. This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.

Last updated at 12/12/2018, 6:53:56 AM by allAgents

Awards won by Paramount Properties

Regional Awards Won by Paramount Properties

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