Palmer Snell
1.6/5, 76 reviews
13% recommended
50% sales valuation accuracy
30% sales fee satisfaction
Over 50 offices offering a comprehensive service in Somerset, Dorset, Devon, Hampshire and Wiltshire. show more Over 50 offices offering a comprehensive service in Somerset, Dorset, Devon, Hampshire and Wiltshire.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 50% 30% £25,000 £250,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 5 3 28 5 12 0 3 1 18
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Absolutely awful service. We have had 2 toile......”

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Apr 03,2020
Minithumbdown
By: 'Anabel Sans Busby'
Apr 03,2020
0 people found
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Absolutely awful service. We have had 2 toilets broken in this house since the first week of moving in. It is coming up to 5months now!!!!! and no repairs have been carried out. 5hey keep sending a plumber to look at the toilet. Such a joke! ...
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“Awful. Used their solicitor to sell, and they......”

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Feb 29,2020
Minithumbdown
By: 'Anthony Wanklin'
Feb 29,2020
0 people found
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Awful. Used their solicitor to sell, and they used same firm for purchaser. September2019, to march 2020. Thats 6 months, to sell empty flat, while full council tax is payed by myself, had almost zero contact after they did their job, found a buyer! No to little ...
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“They deserve zero stars. A bad, shocking, and......”

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Feb 27,2020
Minithumbdown
By: 'Andrew'
Feb 27,2020
1 people found
this helpful
They deserve zero stars. A bad, shocking, and unprofessional experience from the branch manager Anna and her assistant Ella. They forged a contract and handed it to us - after we had signed a different one, they added that we had to pay professional cleaning ...
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“excellent Support...”

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Jan 20,2020
Minithumbup
By: 'Caroline Deng'
Jan 20,2020
0 people found
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Have used the team at Weymouth for a few years now. I think they are excellent. Very responsive , give great advice and I feel they go out of their way to rent properties. Best company I have used in the area...
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“I have been a Tennant with Palmer Snell comin......”

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Jan 17,2020
Minithumbup
By: 'Dean penny'
Jan 17,2020
0 people found
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I have been a Tennant with Palmer Snell coming up on 2 years. The support and service we received has been superb, any concerns are dealt with promptly. I'm very fortunate to have a understanding and supportive land lady. George is great at his Job, always ...
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“They are just awful. 8 years as a tenant and ......”

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Jan 16,2020
Minithumbdown
By: 'Hannah'
Jan 16,2020
1 people found
this helpful
They are just awful. 8 years as a tenant and never ever again. Frequently failed to turn up for inspections that we waited in for, never reported any issues to our landlord so we usually had to resolve ourselves. When handing in our notice I was ...
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“The worst customer service !...”

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Jan 08,2020
Minithumbdown
By: 'Robin Chivers'
Jan 08,2020
0 people found
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The worst customer service ! Trying to get our deposit back even when the property was left in a good order was a joke. Lies and excuses for weeks ...in the end had enough of the meaningless charm by the lettings manager. so Complained to the ...
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“Appalling estate agents. I spent £2000 on sol......”

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Dec 08,2019
Minithumbdown
By: 'Louisa Morgan'
Dec 08,2019
0 people found
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Appalling estate agents. I spent £2000 on solicitors and a survey just to find out 2 weeks before exchange of the property in Martock that the illegal work done on the property which is grade 2 listed has never had restrospective planning permission and no certificates can be ...
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“As a Purchaser, I have just had to withdraw f......”

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Nov 12,2019
Minithumbdown
By: 'KAREN WALKER'
Nov 12,2019
3 people found
this helpful
As a Purchaser, I have just had to withdraw from a property after being misled. I have also been shouted at, spoken to in a very patronising manner and had the phone slammed down on me twice. VERY UNPROFFESIONAL. To be avoided at all costs. ...
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“One of the worst agencies!...”

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Sep 24,2019
Minithumbdown
By: 'Kate'
Sep 24,2019
0 people found
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One of the worst agencies I came across. Have paid £600.00 agency fees in Jan 2019 for two people and service what has been received is not even worth a penny! Flat has been advertised furnish or unfurnished. We have agreed to keep the furniture. Once we ...
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“Dissapointed...”

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Jun 19,2019
Minithumbdown
By: 'Unhappy'
Jun 19,2019
0 people found
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I called the office (gillingham) to book a viewing, the gentlemen on the other end was lovely, He said he would contact the landlord and get back to us. A week passed and I called again to check in and another man this time told ...
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“Excellent Sales Performance...”

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Jun 11,2019
Minithumbup
By: 'Michael'
Jun 11,2019
0 people found
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My thanks to Palmer Snell Martock for a faultless sale of my flat, including coping with several challenges during the sales process. Great service, definitely to be recommended....
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“Very Bad Services...”

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May 29,2019
Minithumbdown
By: 'Shocking services'
May 29,2019
1 people found
this helpful
I have authorised them for managing my rental property. Over one year, they have visited my property only one times. Letting manager behaviour not good at all. I will not recommend anybody....
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“Dissapointing...”

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Apr 23,2019
Minithumbdown
By: 'Disgruntled customer'
Apr 23,2019
1 people found
this helpful
They do not do anything in a quick timely manner they require constant reminding for any job and all dates and call backs are always ignored. They will ask for money on money for everything and in return you receive answerphone messages anytime you need ...
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Comment on agent fees
For the service provided it's ridiculous
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“Terrible experience...”

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Mar 12,2019
Minithumbdown
By: 'Jenniffer'
Mar 12,2019
2 people found
this helpful
Terrible experience.They are very unprofessional, we were due to move and they never contacting us.Very poor service,had to phone several times and the branch didn't answer the phone all .After finally agreeing with the Landlord and charged for references we had to ...
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Comment on agent fees
Really bad fees £240 references Rent+Deposit+Tenancy agreement £300 References per person £75 again
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“Terrible...”

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Jan 21,2019
Minithumbdown
By: 'James P'
Jan 21,2019
0 people found
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Did not show to a viewing when my partner drove 25miles to attend - the branch didn't answer the phone all morning and when I did speak to the Lettings Manager - he apologised and said he "was late to work and didn't realise he ...
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“Be very warned...”

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Apr 30,2018
Minithumbdown
By: 'Graeme B'
Apr 30,2018
1 people found
this helpful
Be very warned about renting for Wells Palmer Snell. Stuart and Wendy are very unprefessional. My data was passed on to a supply company with out me knowning and when my partner and myself had to pull out due to my mum becoming very ill (...
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Comment on agent fees
bad
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“Terrible experience. They are unprofessional, inexperienced and needed constant prodding ......”

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Jan 20,2018
Minithumbdown
By: 'CWinter'
Jan 20,2018
1 people found
this helpful
Terrible experience. They are unprofessional, inexperienced and needed constant prodding and prompting before progressing with any part of the house sale process. After finally agreeing a completion date after months of negotiating the agent was unavailable on the completion day to update as to progress/...
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Comment on agent fees
Standard however overpriced consudering the poor service.
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“Tried to insist that I meet with their mortgage advisor ......”

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Jan 14,2018
Minithumbdown
By: 'Insulted'
Jan 14,2018
3 people found
this helpful
Tried to insist that I meet with their mortgage advisor before viewing even though I had an agreement in principle!...
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“Without a doubt, THE WORST company I have ever dealt ......”

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Dec 21,2017
Minithumbdown
By: 'DD'
Dec 21,2017
0 people found
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Without a doubt, THE WORST company I have ever dealt with. If I could give no stars I would. To say that they are slow is an understatement. You report an issue (which we have had almost twenty) and they simply do not address it. ...
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Comment on agent fees
After paying them, we found out that their fees are much much higher than everywhere else.
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“Honestly the most un helpful un professional letting agency ever.......”

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Nov 23,2017
Minithumbdown
By: 'The Welsh Man'
Nov 23,2017
0 people found
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Honestly the most un helpful un professional letting agency ever. I have rented in different parts of the country and have never had such a negative experience from start to finish. Firstly, they tried to charge close to £500 just for reference checks ( kindly reduced to £350!!!) ...
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Comment on agent fees
I had 2 other viewings with 2 other agents both based in the Wells area and they were offering both 6 month contracts & £195 " reference fees"
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“Terrible experience. As a landlord I paid them to manage ......”

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Jul 28,2017
Minithumbdown
By: 'Out of pocket'
Jul 28,2017
3 people found
this helpful
Terrible experience. As a landlord I paid them to manage a property. Over two years there have been several problems including them trying to sell me services I 'legally required' (I didn't). They subsequently failed to send me the leaving survey when the tenant left ...
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“My daughter spoke to one of your agents today about ......”

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Apr 20,2017
Minithumbdown
By: 'Annie'
Apr 20,2017
0 people found
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My daughter spoke to one of your agents today about a let she was interested in. Unfortunately she did not get his name ( it was late in the afternoon) . He was extremely rude and sarcastic. apparently he has worked in letting for sometime, perhaps he ...
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Comment on agent fees
N/a
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“I am currently tenant of a property rented though another ......”

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Mar 09,2017
Minithumbdown
By: 'Disgusted tenant.'
Mar 09,2017
0 people found
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I am currently tenant of a property rented though another agency, our (NIGHTMARE) Landlady has decided to use Palmer Snell to let the property through as current estate agents do not want her business anymore (understandably). Palmer Snell have since been harassing me, my partner ...
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“I would never ever recommend the lettings department. They are ......”

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Jan 16,2017
Minithumbdown
By: 'Ingham31'
Jan 16,2017
3 people found
this helpful
I would never ever recommend the lettings department. They are incompetent and customer service are not words they would ever recognise. Rude and lazy service full of promises but never delievered. Think they can charge the earth but then provide no service at all. No ...
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“I give Beth 4 stars for Palmer Snell. I'm a young ......”

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Dec 20,2016
Minithumbup
By: 'Shannon channell'
Dec 20,2016
0 people found
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I give Beth 4 stars for Palmer Snell. I'm a young person from care and currently heavily pregnant I have been trying to find a home since the start of my pregnancy. I have got as far as viewing flats and doing the referencing to then ...
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Comment on agent fees
I think the fees weren't too expensive. The same amount as any letting agents.
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“I would not even give this estate agent 1 star. The ......”

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Sep 21,2016
Minithumbdown
By: 'James'
Sep 21,2016
2 people found
this helpful
I would not even give this estate agent 1 star. The worst estate agents I have ever come across. we applied for a property making them fully aware that we had a 6 month old dog and were willing to move as soon as possible. The landlord ...
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Comment on agent fees
very expensive fees considering there was no urgency to get anything going
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“Absolutely disgraceful agency. Been told fees would be ƒÂ¯¿½300 and on ......”

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Sep 04,2016
Minithumbdown
By: 'L'
Sep 04,2016
1 people found
this helpful
Absolutely disgraceful agency. Been told fees would be ƒÂ¯¿½300 and on the day of paying it all of a sudden became ƒÂ¯¿½600! They've made me re-sign a legal document (it was biding and had two signatures on it already) because one of them ditsy staff made a ...
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Comment on agent fees
Ridiculous fees!
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“Well what a nightmare Estate agents, it took nearly 4 weeks ......”

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Aug 20,2016
Minithumbdown
By: 'Jayne'
Aug 20,2016
1 people found
this helpful
Well what a nightmare Estate agents, it took nearly 4 weeks to get our holding deposit back because staff were incapable of sending the right papers off and when we did go for a house it took weeks to get anything done so wouldn't use them ...
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What agent could do to change your mind?
Good
Attached Filesnbsp;
Comment on agent fees
Good
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“Avoid these agents do not have a clue what they ......”

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Jul 14,2016
Minithumbdown
By: 'Nathan'
Jul 14,2016
2 people found
this helpful
Avoid these agents do not have a clue what they are doing even land lady pulled out to go with different company because they take so long with doing stuff complete time wasters then you got to struggle to get your money back from there ...
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What agent could do to change your mind?
Bad
Attached Filesnbsp;
Comment on agent fees
Bad
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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