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Over 50 offices offering a comprehensive service in Somerset, Dorset, Devon, Hampshire and Wiltshire.
Palmer Snell

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Properties for Sale
Properties to Rent

Jan 20,2018
Minithumbdown
Jack Todman
By: 'CWinter'
Jan 20,2018
0 people found
this helpful
Terrible experience. They are unprofessional, inexperienced and needed constant prodding and prompting before progressing with any part of the house sale process. After finally agreeing a completion date after months of negotiating the agent was unavailable on the completion day to update as to progress/...
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Comment on agent fees
Standard however overpriced consudering the poor service.
Was this helpful? Yes
Jan 14,2018
Minithumbdown
Mike
By: 'Insulted'
Jan 14,2018
1 people found
this helpful
Tried to insist that I meet with their mortgage advisor before viewing even though I had an agreement in principle!...
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Was this helpful? Yes
Dec 21,2017
Minithumbdown
Victoria
Lauren
By: 'DD'
Dec 21,2017
0 people found
this helpful
Without a doubt, THE WORST company I have ever dealt with. If I could give no stars I would. To say that they are slow is an understatement. You report an issue (which we have had almost twenty) and they simply do not address it. ...
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Comment on agent fees
After paying them, we found out that their fees are much much higher than everywhere else.
Was this helpful? Yes
Nov 23,2017
Minithumbdown
By: 'The Welsh Man'
Nov 23,2017
0 people found
this helpful
Honestly the most un helpful un professional letting agency ever. I have rented in different parts of the country and have never had such a negative experience from start to finish. Firstly, they tried to charge close to £500 just for reference checks ( kindly reduced ...
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Comment on agent fees
I had 2 other viewings with 2 other agents both based in the Wells area and they were offering both 6 month contracts & £195 " reference fees"
Was this helpful? Yes
Jul 28,2017
Minithumbdown
Andy Potter
By: 'Out of pocket'
Jul 28,2017
2 people found
this helpful
Terrible experience. As a landlord I paid them to manage a property. Over two years there have been several problems including them trying to sell me services I 'legally required' (I didn't). They subsequently failed to send me the leaving survey when the tenant left ...
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Was this helpful? Yes
Apr 20,2017
Minithumbdown
By: 'Annie'
Apr 20,2017
0 people found
this helpful
My daughter spoke to one of your agents today about a let she was interested in. Unfortunately she did not get his name ( it was late in the afternoon) . He was extremely rude and sarcastic. apparently he has worked in letting for sometime, perhaps he ...
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Comment on agent fees
N/a
Was this helpful? Yes
Mar 09,2017
Minithumbdown
By: 'Disgusted tenant.'
Mar 09,2017
0 people found
this helpful
I am currently tenant of a property rented though another agency, our (NIGHTMARE) Landlady has decided to use Palmer Snell to let the property through as current estate agents do not want her business anymore (understandably). Palmer Snell have since been harassing me, my partner ...
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Was this helpful? Yes
Jan 16,2017
Minithumbdown
By: 'Ingham31'
Jan 16,2017
1 people found
this helpful
I would never ever recommend the lettings department. They are incompetent and customer service are not words they would ever recognise. Rude and lazy service full of promises but never delievered. Think they can charge the earth but then provide no service at all. No ...
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Was this helpful? Yes
Dec 20,2016
Minithumbup
Beth wadsworth
By: 'Shannon channell'
Dec 20,2016
0 people found
this helpful
I give Beth 4 stars for Palmer Snell. I'm a young person from care and currently heavily pregnant I have been trying to find a home since the start of my pregnancy. I have got as far as viewing flats and doing the referencing to then ...
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Comment on agent fees
I think the fees weren't too expensive. The same amount as any letting agents.
Was this helpful? Yes
Sep 21,2016
Minithumbdown
By: 'James'
Sep 21,2016
1 people found
this helpful
I would not even give this estate agent 1 star. The worst estate agents I have ever come across. we applied for a property making them fully aware that we had a 6 month old dog and were willing to move as soon as possible. The landlord ...
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Comment on agent fees
very expensive fees considering there was no urgency to get anything going
Was this helpful? Yes
Sep 04,2016
Minithumbdown
By: 'L'
Sep 04,2016
1 people found
this helpful
Absolutely disgraceful agency. Been told fees would be ƒÂ¯¿½300 and on the day of paying it all of a sudden became ƒÂ¯¿½600! They've made me re-sign a legal document (it was biding and had two signatures on it already) because one of them ditsy staff made a ...
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Comment on agent fees
Ridiculous fees!
Was this helpful? Yes
Aug 20,2016
Minithumbdown
George
By: 'Jayne'
Aug 20,2016
1 people found
this helpful
Well what a nightmare Estate agents, it took nearly 4 weeks to get our holding deposit back because staff were incapable of sending the right papers off and when we did go for a house it took weeks to get anything done so wouldn't use them ...
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What agent could do to change your mind?
Good
Attached Files
Comment on agent fees
Good
Was this helpful? Yes
Jul 14,2016
Minithumbdown
George
By: 'Nathan'
Jul 14,2016
2 people found
this helpful
Avoid these agents do not have a clue what they are doing even land lady pulled out to go with different company because they take so long with doing stuff complete time wasters then you got to struggle to get your money back from there ...
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What agent could do to change your mind?
Bad
Attached Files
Comment on agent fees
Bad
Was this helpful? Yes
Apr 08,2016
Minithumbdown
By: 'H'
Apr 08,2016
2 people found
this helpful
Been waiting for my check out report for 13 days now ( and my deposit) in fact I haven't heard from them since I let prospective new tenants look around the house two months ago. My emails are not being answered and every time I phone I ...
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What agent could do to change your mind?
Quite high
Attached Files
Comment on agent fees
Quite high
Was this helpful? Yes
Mar 28,2016
Minithumbup
Russell Munster
Cheryl Foot
By: 'Linda'
Mar 28,2016
0 people found
this helpful
An excellent service, from first going onto the market to completion in 7 1/2 weeks. Russell and Cheryl provided a very high level of service and we were kept informed of progress at all stages. The viewings were carried out with no disruption to ourselves and the ...
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Comment on agent fees
The fees represented good value for the selling price.
Was this helpful? Yes
Jul 28,2015
Minithumbup
By: 'MC'
Jul 28,2015
1 people found
this helpful
I felt they were attentive and were there when any issues arose. Any problems I had, they were able to offer me contact details and respond efficiently to tackle the task at hand, and not try and worm into ways to take money. If they ...
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Was this helpful? Yes
Jun 28,2015
Minithumbdown
By: 'Shell'
Jun 28,2015
3 people found
this helpful
Moved into rented property in a disgusting filthy broken state. When painter turned up promised to rebut but never did. Informed landlady and agent who promised to rectify which they didn't. Then when moved out took a chunk of our deposit out because of the ...
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What agent could do to change your mind?
Not rip people off.
Attached Files
Was this helpful? Yes
May 28,2015
Minithumbdown
James Harrison
Nicola White
By: 'Gary'
May 28,2015
5 people found
this helpful
Awful Estate Agent that refused to provide details of the property unless I conditionally registered with them so they could market their mortgage/insurance products despite me advising I needed none. Repeated requests made just for the property particulars but all requests refused. Now writing ...
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Was this helpful? Yes
Mar 11,2015
Minithumbdown
By: 'very happy found new place through lovely agents'
Mar 11,2015
3 people found
this helpful
Incredibly unhelpful, dismissive, patronizing (god knows why), made the effort to avoid calls, put me on hold for ages and then through to emergency helplines, cancelled the one viewing I got at short notice, delayed response to queries through online property sites ( - however very ...
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Was this helpful? Yes
Aug 19,2014
Minithumbdown
By: 'BSP'
Aug 19,2014
4 people found
this helpful
I found the manageress to be inefficient , which she tried to disguise by being rude and arrogant and her letter to me was nothing short of disgusting....
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What agent could do to change your mind?
The agent should have treated me like a valued client
Attached Files
Was this helpful? Yes
Jul 25,2014
Minithumbdown
By: 'Miserable'
Jul 25,2014
3 people found
this helpful
On the thursday prior to the Monday in the letter we received the correspondence below... I am very sorry to have to deliver this news, but unfortunately the landlord has withdrawn from the letting of this property, and therefore we will be unable to commence ...
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What agent could do to change your mind?
agent could have been reputable - unfortunately they were not
Attached Files
Comment on agent fees
they owe us deposit
Was this helpful? Yes
Jul 22,2014
Minithumbdown
Mike Kunzi
By: 'Nomorelierspleaseatpalmersnell'
Jul 22,2014
2 people found
this helpful
These bullies would not pass on an offer until we had registered with their mate who tried to sell us a mortgage and as we had two DIPs already we were not interested but had to go through the hoops. Then agent 1 who was very ...
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What agent could do to change your mind?
Get rid of the bonus system for the mortgage partner services
Attached Files
Was this helpful? Yes
Jun 10,2014
Minithumbdown
By: 'PHIL'
Jun 10,2014
0 people found
this helpful
Paid £358.80 extra to use their conveyancer of which we would get £200.00 cash back. Our property was not of standard construction so their conveyancer could not deal with it! Did not get the money back! Beware of paying this charge up front. Also we ...
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Was this helpful? Yes
May 29,2014
Minithumbdown
By: 'rory'
May 29,2014
1 people found
this helpful
Hi I cannot express the amount of incompetant negligent malpractice we have been subjected to from palmer snell. They took my money for so called advertising but had a buyer already lined up they said they would follow our move through to its conclusion admitted ...
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What agent could do to change your mind?
They need to be honest and upfront they need to understand this is peoples lives they are playing with and above all they should be held to account for their negligence
Attached Files
Was this helpful? Yes
Apr 29,2014
Minithumbdown
By: 'Incompetent!'
Apr 29,2014
2 people found
this helpful
I've never experienced such incompetents in my life! These guys firstly hound you with phone calls offering you with mortgage deals, insurance etc before you have even put an offer on a house! Then once your offer is excepted that\'s the last you here ...
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What agent could do to change your mind?
Contacted me more often to see how thing were coming along. Arrange a second viewing a week before completion to make sure all is in order with the property. Have the keys way before key handover date. To stop using countrywide. Have more staff available to deal with calls. Pick up your phones. Have your viewing agent arrive on time for house viewings. Also have them research the property before viewing helps!
Attached Files
Was this helpful? Yes
Jan 15,2014
Minithumbdown
Mike Boon
By: 'Lisa'
Jan 15,2014
2 people found
this helpful
1. re-rented my home 3 weeks before I was due to move out and told me I would be moving, with no discussion or warning or request made. Then very offensive and bullish when trying to amicably make arrangements, then I moved out 14 days early due to ...
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What agent could do to change your mind?
NOT STOLEN MY MONEY NOT RE RENTED MY FLAT WITHOUT MY CONSENT NOT BEEN SO RUDE AND UNHELPFUL WHEN GLEN, RACHEL AND ANDREA IN THE SAME BRANCH ARE JUST NICE PEOPLE AND HELPFUL AND ACTUALLY HAVE THE ABILITY TO SORT OUT ISSUES MIKE IS NOTHING BUT A BULLY & THIEF WHO IS UNABLE TO DO HIS JOB AND IF HE THINKS 40 MINUTES IS TOO MUCH TIME TO REPAY THE MONEY THEY OWE THEN HE WILL BE SPENDING A DAY IN COURT, THAT IS MUCH MORE TIME
Attached Files
Was this helpful? Yes
Dec 03,2013
Minithumbup
Aileen
kevin Babcary Somerset
By: 'A and A'
Dec 03,2013
0 people found
this helpful
We have previously had a very bad experience of Palmer Snell leading to a serious complaint and a discounted sale fee, the person involved has since left the company. We had grave reservations about putting the property on with PS again but due to a ...
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Was this helpful? Yes
Nov 14,2013
Minithumbdown
Chris Rowley
By: 'f'
Nov 14,2013
1 people found
this helpful
Such a bunch of con artists, they keep 400 I paid for "marketing that has no benefited me in anyway and will keep it even if they don\'t sell it,so i cant take it off the market as i cant lose money like ...
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What agent could do to change your mind?
Don\'t be con artists an miss sell, just to get our money I want to warn people not to use Palmer Snell, itΒ’Γ’β€šΒ¬Γ’β€žΒ’s a good call you donΒ’Γ’β€šΒ¬Γ’β€žΒ’t have twitter/facebook and I have emailed the property Ombudsman and Rogue Traders. I feel ripped off with the extra marketing that I paid for as you had no intention of trying to get 105,000 for our property. We had you come round and value our property advised to you we could not physically go under 102,000. If you feel we cannot get this please say and we will keep it off the market. Your estate agent was optimistic (a good salesman) didn\'t give us an evaluation but asked what we were looking for. The fact that we said no lower than 102,000 he even stated Β’Γ’β€šΒ¬Γ…β€œI could try and get a couple grand moreΒ’Γ’β€šΒ¬Γ‚Β so we stated at 105,000 and see what would happen.. Two weeks later we still didn\'t have a for sale sign and I received a phone call saying we have had no interest how do you feel lowering it to 100,000????? . To make matters worse I signed to say i am happy to pay 400+ vat for \"extra marketing purposes\" which YOU have even if you donΒ’Γ’β€šΒ¬Γ’β€žΒ’t sell so if I decide to leave or go with an extra estate agent you have made 400 pounds out of me for doing nothing. I have no evidence of these extra perks and it hasn\'t helped in anyway. I just wish i had listened to my head and not used Palmer Snell as I have been with other estate agents and they do enough to get interest without the extra money involved. Β  I am still waiting for someone to do an Energy Performance Certified despite me saying I already had one and I knew it as valid for 10 years I didn\'t need one, your estate agent said well I will take 200 pounds off his commission and I may as well get an up to date one.
Attached Files
Was this helpful? Yes
Oct 22,2013
Minithumbdown
By: 'John Christopher'
Oct 22,2013
1 people found
this helpful
Simon Moran was the branch manager at the time of marketing our Guest House. We paid for their gold service to provide the best chance for finding a buyer £298.80 inc vat. We did not receive the service we paid for. And when I asked ...
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What agent could do to change your mind?
We paid for a service we did not get and it would seem correct to refund our money.
Attached Files
Was this helpful? Yes
Sep 04,2013
Minithumbdown
By: 'Annoyed.'
Sep 04,2013
3 people found
this helpful
Awful fees, I listed it in May 2012 and the sold it in September ONE day before I had to move house, never took any internal pictures of the property even though I requested them several times. Turns out someone put an offer in in JUNE ...
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Was this helpful? Yes



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4 Princes Buildings, Bath BA1 2ED
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7 Market Place, Blandford Forum DT11 7AH
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110 Poole Road, Bournemouth BH4 9EF
(3)
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Branch
24 Southbourne Grove, Bournemouth BH6 3RA
(1)
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719 Christchurch Road, Bournemouth BH7 6AQ
(4)
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683 Wimborne Road, Bournemouth BH9 2AT
(4)
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19-21 Castle Lane West, Bournemouth BH9 3LH
(2)
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27 High Street, Bridgwater TA6 3BG
(3)
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26 East Street, Bridport DT6 3LF
(1)
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192D Lower Blandford Road, Broadstone BH18 8DP
(0)
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32 Fore Street, Chard TA20 1PT
(0)
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54 High West Street, Dorchester DT1 1UT
(1)
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High Street, Gillingham SP8 4AA
(3)
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52 Broad Street, Lyme Regis DT7 3QF
(1)
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1 North Street, Martock TA12 6DH
(1)
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251 Ashley Road, Poole BH14 9DS
(3)
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325 Wimborne Road, Poole BH15 3DH
(0)
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695 Blandford Road, Poole BH16 5ET
(2)
Branch
4 Adastral Square, Poole BH17 8SA
(3)
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65 Cheap Street, Sherborne DT9 3BA
(0)
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7-9 Broad Street, Wells BA5 2DJ
(3)
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9 Boulevard, Weston Super Mare BS23 1NN
(2)
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14 High Street, Wincanton BA9 9JQ
(2)
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16 Princes Street, Yeovil BA20 1EW
(2)
Fountain Way Branch
1 The Saxon Centre, Dorset
(0)
Market Place Branch
The Paddock, Market Place, Somerton TA11 7NB
(0)
Office 1
18-20 High Street, Bournemouth BH24 1AF
(2)
Office 10
9 Moorland Road Oldfield Park, Bath BA2 3PL
(0)
Office 13
1b North Street, Martock TA12 6DH
(0)
Office 2
37 Blue Boar Row, Salisbury SP1 1DA
(0)
Office 6
45 The Park, Yeovil BA20 1ER
(1)
office-25
1 The Saxon Centre Fountain Way, Bournemouth BH23 1QN
(0)
office-27
21 West Street, Axminster EX13 5NU
(0)
Taunton
43 High Street, Taunton TA1 3PN
(1)
Weymouth
88 St. Thomas Street, Weymouth DT4 8EN
(0)
Worle Branch
181 High Street, Weston Super Mare BS22 6JS
(2)


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