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At Palace Gate Estates we specialise exclusively in the letting and management of residential properties to families, professionals and corporate tenants through our network of four offices in South W Read full description...At Palace Gate Estates we specialise exclusively in the letting and management of residential properties to families, professionals and corporate tenants through our network of four offices in South West London.
Palace Gate Lettings

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Properties for Sale
Properties to Rent

Oct 23,2017
Minithumbup
By: 'A. Nava'
Oct 23,2017
0 people found
this helpful
Very happy and impressed with the service provided! Very professional and personable approach making my first time renting very easy....
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Comment on agent fees
Average letting fees
Was this helpful? Yes
Sep 10,2017
Minithumbup
By: 'Jayne'
Sep 10,2017
0 people found
this helpful
I spent several years as a tenant with Palace Gate managing the flat I was living in (I've recently moved out). They were always excellent - answering my emails promptly, organising works where required, always keeping me up to date. I'd thoroughly recommend them....
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 31,2017
Minithumbup
Maira Shah
By: 'Rob'
Mar 31,2017
0 people found
this helpful
Everything went fine from my move into a shared house. All documents were given to me in a timely manner and any delays were on my part and dealt with courteously by Maira and the office....
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Nov 10,2016
Minithumbup
Maira Shah
By: 'ashdown'
Nov 10,2016
0 people found
this helpful
Plain Sailing most of the journey from initial offer to moving in. Some mixups with documents and comms but eventually sorted and spotted by them first in fairness....
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Nov 03,2016
Minithumbup
By: 'Paul H'
Nov 03,2016
0 people found
this helpful
I rented my flat from Palace Gate Lettings in Balham for 5 years and they were extremely helpful and friendly throughout. From the beginning they kept me informed and up to date, during the rental they carried out regular checks that were always communicated to me ...
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Nov 02,2016
Minithumbup
Lorien Cocking
lidia debiasi
By: 'JRC'
Nov 02,2016
0 people found
this helpful
Palace Gate Lettings in Balham is a rare gem in the London rental market. As a small and local business they were affable, easy to contact, and very tenant-friendly. Any issue I had was resolved immediately, and my requests for a new carpet and mattress ...
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Comment on agent fees
Great, very low in comparison to other companies.
Was this helpful? Yes
Nov 02,2016
Minithumbdown
Maira Shah
Steve Coyle
By: 'LauraP'
Nov 02,2016
1 people found
this helpful
Palace Gate Lettings have been one of the most helpful estate agents to work with. My past experience with estate agents in London has been awful and so it is breath of fresh air to have such great service. From first flat viewings to after ...
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Nov 01,2016
Minithumbup
By: 'Andy L'
Nov 01,2016
0 people found
this helpful
We have rented a Palace Gate managed property for over five years and they have always been supportive, prompt to reply, organised, and quick to sort any issues. 5 stars....
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Comment on agent fees
n/a
Was this helpful? Yes
Feb 03,2016
Minithumbup
lidia debiasi
Lorien Cocking
By: 'Keith'
Feb 03,2016
0 people found
this helpful
I have been renting in London for many years and my most recent contract has been for approx. 3 years with Palace Gate Lettings, specifically the Balham branch. I have to say they are the best lettings agent I have dealt with. And I have dealt ...
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Jan 20,2016
Minithumbdown
John Russell
By: 'John'
Jan 20,2016
0 people found
this helpful
Everything smacked of unprofessionalism and laziness. The agent hadn't bothered to do any research on the flat we looked at. When we wanted to put in an offer on the spot, we were told not to bother as she wasn't going back to the office ...
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By: Charlie
Jan 21, 2016
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We are very sorry to hear that you feel this way and that your offer was unsuccessful. We would like to assure you that all information from both offers were passed onto the Landlord for their consideration and the Landlord decided to accept the opposing offer which was unfortunate for you. Sadly one part was always going to be let down! Both parties were given the same advice to put offers in on Monday as the person showing the flat was out of the office on viewings all day and was not going t ...
Jan 11,2016
Minithumbdown
By: 'X'
Jan 11,2016
0 people found
this helpful
An absolute disgrace, from *Palace Gate Lettings at the Battersea Branch. The ad from the photos looked nothing like the flat they were jazzed up and misleading, over 50 percent of the items are not even in the flat pictures advertised. They increased the price within 2 ...
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Comment on agent fees
BAD
Was this helpful? Yes
By: Palace Gate Lettings
Jan 19, 2016
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We are sorry that you feel unhappy with the service you have received, however we can assure that all decisions were discussed and made with the landlord. Whilst the offer was initially accepted the conditions proposed by the tenant where subsequently altered and together with referencing not being completely satisfactory the Landlord did not feel comfortable proceeding. Once again we are sorry that the tenancy did not proceed to a successful conclusion but we believe we have at all times co ...
Aug 20,2015
Minithumbup
Lorien Cocking
By: 'Hannah Bick'
Aug 20,2015
0 people found
this helpful
Lorien was extremely professional. She got back to me quickly and efficiently. I really appreciated all of her hard work. I work in the industry and understand how hard it is to get everything sorted. Thank you so much Lorien....
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Comment on agent fees
very reasonable
Was this helpful? Yes
Aug 12,2015
Minithumbdown
By: 'Annoyed'
Aug 12,2015
0 people found
this helpful
Were pretty average landlords with very hit and miss repair work which I'm sure the landlord was charged back to the landlord at an extortionate rate, Until that was, we wanted to move out which at that point they truly excelled themselves. As stated in ...
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Was this helpful? Yes
May 15,2015
Minithumbdown
By: 'Balham_Nightmare'
May 15,2015
1 people found
this helpful
There aren't enough words to stress how awful, conniving and greedy this company is. If you don't use their 'recommended' cleaning company (aka sister company) at the end of tenancy, you will be charged anyway. Our flat was left spotless, despite the worn and state ...
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What agent could do to change your mind?
Be honest with tenants, stop using tenants as cash machines!
Attached Files
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Nov 14,2014
Minithumbdown
lidia debiasi
By: 'Kate'
Nov 14,2014
1 people found
this helpful
if anyone would like to ask my opinion I will tell them how unprofessional they are and what they caused me! Landlord went into the flat which had still my things, packed and ready to be collected as my tenancy was paid for the next ...
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Comment on agent fees
I had to pay for a guarantor even though I had few thousands pounds savings, so they just want to take more money looking for pathetic excuses.
Was this helpful? Yes
Jul 16,2013
Minithumbup
By: 'Obers'
Jul 16,2013
0 people found
this helpful
I have been a tenant with Palace Gate in a managed property for nearly three years and I have to say that they are without doubt the best agent I have had the experience of dealing with, especially in comparison to other larger agencies that ...
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Was this helpful? Yes
Jul 04,2013
Minithumbdown
By: 'Never again'
Jul 04,2013
1 people found
this helpful
Guys be careful with this agency, they treat you wonderful and say they will help you with everything when you go there first time. After you rent!, forget about that! We moved to a house, I think was refurbished 50 years ago, but anyway, heating wasn\...
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What agent could do to change your mind?
They could have taken into account the real state of the property when we move in and not only that but how they managed it. Specially the problem with the heating, they ignored our pleas to fix the problem, and ignored or leave it to us the extra cleaning we need to do at the beginning of our tenancy, not only that but now they want to charge for a professional standard. Why the standard doesn\'t mean the same when we move in?, even when the property is falling to pieces. Why we were asked to clean the garden ourselves? No common sense whatsoever.
Attached Files
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Feb 23,2013
Minithumbup
Louise Planson
Bryony Watson
By: 'Christina T.'
Feb 23,2013
1 people found
this helpful
All in all, our experience with Palace Gates (specifically their Clapham Common office) was exceptional, as exceptional it can get when renting. We lived in one of their properties in Clapham Common for 3 years, and only moved out because we moved to the USA, otherwise ...
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Was this helpful? Yes
Sep 05,2012
Minithumbdown
By: 'Want_to_move_out'
Sep 05,2012
1 people found
this helpful
I\'m currently living in a property of the agency and guys I advise you to not rent from them, at the beginning they treat you really well and make you feel everything will be working perfectly, however, every single problem we have at home, (...
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What agent could do to change your mind?
Treat us like people. And care about the living conditions they are offering. They seem to not care about anything.
Attached Files
Was this helpful? Yes
By: LD
Feb 13, 2013
View all comments (1)
I would be interested to find out if this is a property that we managed ourselves or one where the Landlord managed? Either way, we pride ourselves in providing a good service to Landlords and Tenants and are saddened that there is negative feedback. ...
May 19,2011
Minithumbdown
By: 'whistlestop'
May 19,2011
1 people found
this helpful
Shocking service and poor quality, incompetent staff....
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Oct 12,2010
Minithumbdown
By: 'b'
Oct 12,2010
1 people found
this helpful
Palace Gate Estates are an absolute racket. I am currently moving out of one of their properties. Despite it not being a legal requirement to have the place professionally cleaned, if you don't use one of their recommended companies they threaten to with hold your ...
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Was this helpful? Yes
By: LD
Feb 13, 2013
View all comments (1)
Dont know what property this was but where a property is professionally cleaned (check inventories or copies of receipts as proof) at the start of a tenancy, Tenants are asked to leave it in the same condition. We dont demand that tenants use one of our recommended cleaners but they are recommend for a reason. There are a lot of unreliable cleaning companies out there that don't do a good job and don't come back if cleaning is deemed unsatisfactory; leaving Tenants worse off as they then have t ...
Aug 07,2009
Minithumbdown
By: 'Deej'
Aug 07,2009
3 people found
this helpful
Once in my new flat near Clapham Junction I had to deal with Palace Gates local office on Webbs Rd. The younger members of staff are very polite, but many of the older women there have a real attitude problem. Living at the property was ...
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Was this helpful? Yes
By: jaymo
Apr 29, 2011
View all comments (1)
I recently moved into a Palace Gate property, I must say that the female staff were very friendly and helpful, fees very good VFM (much better than Foxtons my last agents). Plus I have a a bit of a crush on one of the ladies ;-) ...



Review statistics

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Agent Fees

No fees set.
Last updated at 4:57 PM 11/11/2016 by Maira Shah

Complaints Procedure

No procedure set.
Last updated at 4:57 PM 11/11/2016 by Maira Shah

Awards won by Palace Gate Lettings

Individual Branch Awards

London, SW12


Firm Widgets

My widgets

Balham
80 Balham High Road, London SW12 9AG
(14)
Battersea
134 Northcote Road, London SW11 6QZ
(5)
Clapham Common
1 The Polygon, London SW4 0JG
(2)
show all branches (4)
Earlsfield
370 Garratt Lane, London SW18 4ES
(0)


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