View all comments (1) Dear Hirok Poddar, We make it a point to be known for customer service, so this situation caught us off guard and we would love to learn more about what specifically happened. Would you mind reaching us at 0208 951 5558 or via email at [email protected] with more details about the situation? Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward. Best Regards, Oyster Properties Team ...

View all comments (1) Dear Mariuz Thank you for you feedback We have investigated your complaint. This property came on the market and we had a tremendous response with the first available appointments slots being booked out straight away. The next ones were available on Monday at which time you were booked for. As the property was currently occupied the existing tenant could not give an earlier time slot for the next appointment At the first block appointment – we found a good long term tenant who the lan ...

View all comments (2) Had a viewing in Watford on Friday, the agent greeted us then walked to one room. The moment we entered she said this is the master bedroom and left. She had her back turned to us for majority of the viewing. We left there feeling unwelcome. The stench of her indifference was appalling. It's just laughable. I wasted my time and I could tell we would not have been considered. Though that's the landlord's decision, the agent's attitude made us feel like we were not what they were looking for. ...

View all comments (2) I had the exact same problem with oyster in Honeypot Lane, very poor service and unprofessional, they said they would get in touch after I viewed a property with them and they never did, from someone called (nick), waste of time, wouldn't recommend. Thank god I have now found a much better property with a much better agent. ...

View all comments (1) We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We want to make things right. So, please give us a call on +44 208 951 5558. ...

View all comments (2) We appreciate your positive feedback. We are very pleased to hear that our staff provided you an excellent customer service. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again. ...

View all comments (1) We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We want to make things right. So, please give us a call on +44 208 951 5558. ...

View all comments (2) Thank you for taking the time to share your experience. We are glad that you are satisfied with your stay. We are very pleased to hear that our staff provided you an excellent customer service. We look forward to serving you again. Please don't hesitate to call us if there is anything we can help you with. Thank you! ...

View all comments (3) Thank you for taking the time to share your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! ...

View all comments (1) Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! ...

View all comments (1) Thank you for taking the time to share your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! ...

View all comments (1) Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! ...

View all comments (2) Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! ...