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Jun 13,2013
By: 'AGibbons'
Jun 13,2013
0 people found
this helpful
Am quite astonished at the previous review - I have received excellent service as a tenant of nearly 2 years via Owen Knox. The initial rentals process was easy and I was kept fully informed throughout, and I think the admin fees are reasonable compared to others I have come across. Because they aren\'t a huge chain, you get a very personal service and as my property has been managed by Owen Knox, I cannot fault how quickly they respond to issues and get them sorted out. We even had a problem wi...
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Feb 16,2013
By: 'Clara'
Feb 16,2013
1 people found
this helpful
Poor customer service from staff who failed to keep me updated on the progress of my rental application. Every time I rang to speak to a named staff, I was told s/he wasn\'t available and so was passed from pillar to post with inevitably no-one satisfactorily dealing with my query. Also, although I passed credit checks and landlord references, my report from the external company that the agency uses was somehow \'lost\', and had to be resent. This I found out after 3 days of continuously chas...
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