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Apr 18,2017
Minithumbdown
By:
Apr 18,2017
2 people found
this helpful
Awful experience. Having spent 4 + years with them as a loyal paying customer, we received our property back in a terrible condition. Walls painted BLACK, the marble fireplace painted silver, the carpets ruined by cats urine (that weren't allowed) and 32 black bin bags stored around the property, full of waste. Absolutely revolting! So much for regular reviews! This firm has completely distanced itself from us, leaving us with a large bill to repair the damage and the mess left behind. The worst...
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POOR
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Feb 08,2017
Minithumbdown
By:
Feb 08,2017
1 people found
this helpful
Absolute Cowboys my tenant moved out in spetember having destroyed my porperty and I am still awaiting on funds from my deposit to be returned. Written in February. Terrible service as soon as you decide to stop using them don't expect a reply to an email or a phone call to be acknowledged....
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Waste of money
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By: Chris Shipman
Mar 03, 2017
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I am sorry you have not been happy with our service. There is always a risk when letting that; a landlord, agent or tenant may not behave correctly. However deposits are held in a statutory deposit scheme and in the case of a dispute an independent case examiner will decide how much of the deposit does to the tenant and how much to the landlord. O&S are also members of ARLA and The Property Ombudsmen scheme if we have behaved incorrectly the ombudsmen can require us to pay compensation ...
Aug 01,2016
Minithumbdown
By:
Aug 01,2016
1 people found
this helpful
Worst Astate agents around!!! Iv lived in a property for nearly 5 years and since the beginning they have been useless!! Not filling council tax forms out properly after promising they did then I had to pay out over £400 for their mistake!! leaving me with no heating for a month on countless occasions they say they reported it to the owners repair team but after I rang them directly there was no report for a repair and same has happened with water recently baring in mind I have a child!!! ...
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By: Chris Shipman
Mar 03, 2017
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Tenants are only required to pay for council tax for the period they actually occupy the property so I am confused how this could have cost you money. It is also not part of our normal service to complete household forms on behalf of tenants but if we promised to do so we should have done. I am sorry that the maintenance on your property has not been dealt with to your satisfaction and we certainly do want tenants to be settled and happy. If you would like to email me I will make sure your c ...
Dec 04,2014
Minithumbdown
By:
Dec 04,2014
7 people found
this helpful
I agree with all the negative reviews about Orchard & Shipman. I had signed a Private Sector Leasing contract with them. By their own admission they did not bother to inspect the property as contracted to do. When the last tenant left with 5 months left on the contract, they tried their utmost to try to get me to renew the contract (they cannot re-house a tenant with less than 6 months on the lease) so that they could re-house the next tenant without even rectifying/resolving the mess...
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By: Chris Shipman
Mar 03, 2017
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Sounds like this message may be a bit late but I will try anyway. We don't get it right all the time but we have not been in business for 29 years, having organised many tens of thousands of tenancies, members of ARLA and The Property Ombudsmen scheme and with government, corporate, individual and local government contracts by being 'shady' I understand that you are no longer a customer but if you would like to contact me chris.shipman@orchard-shipman.com I will make sure your complaints a ...
Aug 06,2010
Minithumbdown
By:
Aug 06,2010
3 people found
this helpful
This company is a waste of space. They don't carry out repairs till itstoo late. I will be putting in a formal complaint so they will be sued....
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By: Chris Shipman
Mar 03, 2017
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Hi Lynz If you would like to email me I will make sure your complaint is looked into and if you are not satisfied explain how you can refer the matter to The Property Ombudsmen who can award compensation where the agent is at fault. chris.shipman@orchard-shipman.com ...



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