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Orchard & Shipman



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“Excellent service from start to finish...”

Apr 10,2019
Minithumbup
By: 'Richx'
Apr 10,2019
0 people found
this helpful
From the moment we made contact to view a property right through the entire process to the key hand over the service we have received from Sharon and Nathalie has been exemplary. Always on hand to answer any questions and even been one step ahead ...
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Comment on agent fees
The fees of deposit, one months rent and application fees were as expected the only downside was the deposit required for having a pet. However this may be because we have never been asked to pay a damage deposit for owing a pet before.
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“Easy and effortless...”

Apr 08,2019
Minithumbup
By: 'Dave North Yorkshire'
Apr 08,2019
0 people found
this helpful
Great efficient team. They're human not like other agents I've used. I was treated like a human being and there is no snobbery or judgement. They do exactly what they promise to do. Nothing is hidden as I've experienced in the past. Thankyou...
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Comment on agent fees
Agent fee's are very reasonable. They aren't the cheapest but they are inexpensive for the service they provide. As I said before there are no hidden costs or extra charges that are sneaked into the contract before you sign.
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“Excellent...”

Apr 01,2019
Minithumbup
By: 'Mandy and David Amos'
Apr 01,2019
0 people found
this helpful
I have not selected any one member of staff from the team as each and every one of them has provided excellent, friendly, and helpful service. Thank you all!...
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Comment on agent fees
Good and fair.
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“STAY FAR AWAY...”

Mar 30,2019
Minithumbdown
By: 'Amy'
Mar 30,2019
1 people found
this helpful
Digusting horrible company , for 3 1/2 years i had to live in damp infested home with leaking ceilings leaking windows doors falling off , broken shower , no heating , and was told repeatedly for 3 years it would be resolved not a single thing was done , they came out and ...
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“Carla Smith is very good at her job.We had moved into our house and the pressure went down on our boiler it was no trouble for her to come round on he...”

Mar 27,2019
Minithumbup
By: 'I&YDWiltshire'
Mar 27,2019
0 people found
this helpful
Very Good service from Carla Smith.very professional.If we have a problem it's always sorted straight away at a convenient time to us....
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“No human beings...”

Feb 02,2019
Minithumbdown
By: 'Mike'
Feb 02,2019
0 people found
this helpful
Avoid!!!!!! CLEARLY MONEY TALKS WITHOUT HUMAN BEINGS!!! Me and my pregnant partner tried to rent house from the company and after viewing the flat we have been told we are only one who wants it. They agent Zoe Basford asked me to supply my recent ...
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“Fantastic...”

Jan 24,2019
Minithumbup
By: 'Stepic11'
Jan 24,2019
0 people found
this helpful
everyone we dealt with was lovely and helpful but especial these two members the whole experience was very pleasant we saw the property quickly and then the process for applying was quick and easy. Sharon went through everything with us and we really feel like ...
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Comment on agent fees
agent fees are the usual to be expected for an agency we didn't feel like we were paying any more than we would with anyone else.
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“Very Happy...”

Jan 23,2019
Minithumbup
By: 'Fraser'
Jan 23,2019
0 people found
this helpful
The entire application process has been very easy, not stressful in the slightest, right from the very first phone call to enquire about a property. The communication was clear. The staff at Orchard and Shipman were very friendly, helpful and keen to address any queries ...
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“First Class...”

Dec 10,2018
Minithumbup
By: 'Nicola'
Dec 10,2018
0 people found
this helpful
First class service! I have just let my property for the first time with Orchard & Shipman and I can truly say the friendly and efficient service I have received from my Property Manager Kathrine as well as Clair and Mal in the letting department has ...
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“Brilliant service throughout the whole process!...”

Oct 05,2018
Minithumbup
By: 'Helen88uk'
Oct 05,2018
0 people found
this helpful
Sharon was very accommodating during the initial process of arranging a viewing, very welcoming during the visit and the feedback from the application was incredibly prompt! When we collected the keys, she went through everything in detail and really made myself and my husband feel ...
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Comment on agent fees
No problem with the fee's.
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“Excellent service...”

Aug 20,2018
Minithumbup
By: 'Tony & Dorothy'
Aug 20,2018
0 people found
this helpful
We received excellent service from everyone at Orchard and Shipman. All polite and professional with all our dealings with them. Thanks to Debbie for all your help....
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Comment on agent fees
good
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“services...”

Aug 18,2018
Minithumbup
By: 'kimmy76'
Aug 18,2018
0 people found
this helpful
from viewing the property to moving in Lauren and jaz were fantastic. if I had an queries they were very quick to answer them.had some teething problems when I moved in and they sorted it asap.jaz was extremely helpful with any questions I ...
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Comment on agent fees
agents fees were acceptable
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“Landlords should combine...”

Jul 23,2018
Minithumbdown
By: 'OAPeliz'
Jul 23,2018
2 people found
this helpful
Flat had returned, now will cost approximately £14000 to rectify. East Lothian Council suggest 'see a solicitor'. The landlords affected in similar fashion should combine together to get the conditions of our Lease upheld. There seem to be many in the same boat. Our flat is ...
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Comment on agent fees
No comments
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“Lettings...”

Jun 01,2018
Minithumbup
By: 'David'
Jun 01,2018
0 people found
this helpful
I have nothing but praise for all members of the Slough Branch. They have been extremelly pleasant and professional in all my dealings with them....
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Comment on agent fees
Good
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“Application and acceptance...”

May 10,2018
Minithumbup
By: 'Gem'
May 10,2018
0 people found
this helpful
From application to moving in staff have been helpful and informative. Always carry out tasks and made the moving transition an easy stress free experience...
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Comment on agent fees
Agents fees were average the only downsize was the high deposit for pets.
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“Great service...”

Apr 17,2018
Minithumbup
By: 'Faz'
Apr 17,2018
0 people found
this helpful
Zoe was very professional and easy to deal with. Very punctual and knowledgeable. Was aware of customers needs and wants...
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Comment on agent fees
Decent
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“Property Management...”

Mar 25,2018
Minithumbup
By: 'Edinwestlandlord'
Mar 25,2018
0 people found
this helpful
Having had a few issues previous with the company and previous management!!! it has been a breath of fresh air since Manager Ross Young and his new Team have taken over - any issues that come up are sorted and there now seems to be ...
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Comment on agent fees
good
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“Terrible. Ignore and refuse to do repairs. The place was ......”

Feb 06,2018
Minithumbdown
By: 'Ex tenants perspective'
Feb 06,2018
1 people found
this helpful
Terrible. Ignore and refuse to do repairs. The place was crumbling around me and no one cared. The staff refused to resolve issues , were rude and basically bullied you off the phone. Victorian era slum landlord....
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Comment on agent fees
N/a
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“Absolutely disgraceful. I will not spent more time writing about ......”

Jan 31,2018
Minithumbdown
By: 'Upset'
Jan 31,2018
6 people found
this helpful
Absolutely disgraceful. I will not spent more time writing about this company, they have already spent enough of my time and money as a lanlord. Only a little advice: run as far as you can from this company....
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Comment on agent fees
Extortionate and they don't fulfill agreed services.
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“We rented our property through O&S for 5 years. They ......”

Jan 31,2018
Minithumbdown
By: 'Landlady'
Jan 31,2018
5 people found
this helpful
We rented our property through O&S for 5 years. They lied to us about some of the benefits we were to receive. They didn't perform adequate repairs which cost us dearly as we had to send contractors repeatedly, sometimes arranged by ourselves. Even the tenant ...
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Comment on agent fees
EXTREMELY EXPENSIVE FOR SERVICES THEY DONT PROVIDE.
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“Even 1 star is too generous. Nothing but issues with this ......”

Nov 07,2017
Minithumbdown
By: 'Anon'
Nov 07,2017
11 people found
this helpful
Even 1 star is too generous. Nothing but issues with this company. The property I currently rent was rented by my colleague who had given her notice in and send it tracked in December. I emailed them in February with interest to take over the lease ...
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“This so-called letting agent is an absolute disgusting disgrace. As ......”

Nov 05,2017
Minithumbdown
By: 'Alex'
Nov 05,2017
10 people found
this helpful
This so-called letting agent is an absolute disgusting disgrace. As a landlord, I would recommend you do not go anywhere near them! Repairs are not carried out, inspections are not carried out, allowing tenants to do whatever they like, including stealing any furniture they like. ...
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“Poor service totally let down, stay away people. Do not ......”

Sep 14,2017
Minithumbdown
By: 'Willie'
Sep 14,2017
12 people found
this helpful
Poor service totally let down, stay away people. Do not use this company. Shocking service, no communication from property manager....
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“Awful experience. Having spent 4 + years with them as a loyal ......”

Apr 18,2017
Minithumbdown
By: 'Tomo'
Apr 18,2017
13 people found
this helpful
Awful experience. Having spent 4 + years with them as a loyal paying customer, we received our property back in a terrible condition. Walls painted BLACK, the marble fireplace painted silver, the carpets ruined by cats urine (that weren't allowed) and 32 black bin bags stored around the ...
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Comment on agent fees
POOR
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“Absolute Cowboys my tenant moved out in spetember having destroyed ......”

Feb 08,2017
Minithumbdown
By: 'IHateO&S'
Feb 08,2017
6 people found
this helpful
Absolute Cowboys my tenant moved out in spetember having destroyed my porperty and I am still awaiting on funds from my deposit to be returned. Written in February. Terrible service as soon as you decide to stop using them don't expect a reply to an ...
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Comment on agent fees
Waste of money
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By: Chris Shipman
Mar 03, 2017
View all comments (1)
I am sorry you have not been happy with our service. There is always a risk when letting that; a landlord, agent or tenant may not behave correctly. However deposits are held in a statutory deposit scheme and in the case of a dispute an independent case examiner will decide how much of the deposit does to the tenant and how much to the landlord. O&S are also members of ARLA and The Property Ombudsmen scheme if we have behaved incorrectly the ombudsmen can require us to pay compensation. ...

“Worst Astate agents around!!! Iv lived in a property for ......”

Aug 01,2016
Minithumbdown
By: 'DMWreview'
Aug 01,2016
6 people found
this helpful
Worst Astate agents around!!! Iv lived in a property for nearly 5 years and since the beginning they have been useless!! Not filling council tax forms out properly after promising they did then I had to pay out over £400 for their mistake!! leaving me with no ...
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By: Chris Shipman
Mar 03, 2017
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Tenants are only required to pay for council tax for the period they actually occupy the property so I am confused how this could have cost you money. It is also not part of our normal service to complete household forms on behalf of tenants but if we promised to do so we should have done. I am sorry that the maintenance on your property has not been dealt with to your satisfaction and we certainly do want tenants to be settled and happy. If you would like to email me I will make sure your c ...

“I agree with all the negative reviews about Orchard & Shipman. ......”

Dec 04,2014
Minithumbdown
By: 'Much wiser'
Dec 04,2014
11 people found
this helpful
I agree with all the negative reviews about Orchard & Shipman. I had signed a Private Sector Leasing contract with them. By their own admission they did not bother to inspect the property as contracted to do. When the last tenant left with 5 months left on ...
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By: Landlady
Jan 30, 2018
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Very nice. Instead of looking into improving your service that obviously is hopeless (have you got a single positive review?) you decide to go defensive with your clients because, in your words, "you are not shady"? You have just proven what a disgraceful company you own. ...

“This company is a waste of space. They don't carry ......”

Aug 06,2010
Minithumbdown
By: 'LYNZ'
Aug 06,2010
4 people found
this helpful
This company is a waste of space. They don't carry out repairs till itstoo late. I will be putting in a formal complaint so they will be sued....
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By: Chris Shipman
Mar 03, 2017
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Hi Lynz If you would like to email me I will make sure your complaint is looked into and if you are not satisfied explain how you can refer the matter to The Property Ombudsmen who can award compensation where the agent is at fault. chris.shipman@orchard-shipman.com ...

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Awards won by Orchard & Shipman

Individual Branch Awards


Belfast
c/o Hostelling International N.I. 22-32 Donegall Road, Belfast BT12 5JN
(0)
Edinburgh
Third Floor, Sugar Bond, 2 Anderson Place, Edinburgh EH6 5NP
(11)
Glasgow
Suite 2A Melisa House 3 Brand Place, Glasgow G51 1DR
(0)
show all branches (7)
Head Office
1 Progress Business Centre, Slough SL1 6DQ
(12)
South london
Piano House Unit 5b 9 Brighton Terrace, London SW9 8DJ
(1)
Uxbridge
Royal House, Uxbridge UB8 1QA
(0)
West Drayton
15 High Street, Yiewsley, West Drayton UB7 7QG
(0)


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