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Orchard & Shipman

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“ Landlords should combine... ”

Jul 23,2018
Minithumbdown
By: 'OAPeliz'
Jul 23,2018
1 people found
this helpful
Flat had returned, now will cost approximately £14000 to rectify. East Lothian Council suggest 'see a solicitor'. The landlords affected in similar fashion should combine together to get the conditions of our Lease upheld. There seem to be many in the same boat. Our flat is ...
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Comment on agent fees
No comments
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“ Lettings... ”

Jun 01,2018
Minithumbup
By: 'David'
Jun 01,2018
0 people found
this helpful
I have nothing but praise for all members of the Slough Branch. They have been extremelly pleasant and professional in all my dealings with them....
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Comment on agent fees
Good
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“ Application and acceptance... ”

May 10,2018
Minithumbup
By: 'Gem'
May 10,2018
0 people found
this helpful
From application to moving in staff have been helpful and informative. Always carry out tasks and made the moving transition an easy stress free experience...
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Comment on agent fees
Agents fees were average the only downsize was the high deposit for pets.
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“ Great service... ”

Apr 17,2018
Minithumbup
By: 'Faz'
Apr 17,2018
0 people found
this helpful
Zoe was very professional and easy to deal with. Very punctual and knowledgeable. Was aware of customers needs and wants...
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Comment on agent fees
Decent
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“ Property Management... ”

Mar 25,2018
Minithumbup
By: 'Edinwestlandlord'
Mar 25,2018
0 people found
this helpful
Having had a few issues previous with the company and previous management!!! it has been a breath of fresh air since Manager Ross Young and his new Team have taken over - any issues that come up are sorted and there now seems to be ...
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Comment on agent fees
good
Was this helpful? Yes
Feb 06,2018
Minithumbdown
By: 'Ex tenants perspective'
Feb 06,2018
0 people found
this helpful
Terrible. Ignore and refuse to do repairs. The place was crumbling around me and no one cared. The staff refused to resolve issues , were rude and basically bullied you off the phone. Victorian era slum landlord....
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Comment on agent fees
N/a
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Jan 31,2018
Minithumbdown
By: 'Upset'
Jan 31,2018
4 people found
this helpful
Absolutely disgraceful. I will not spent more time writing about this company, they have already spent enough of my time and money as a lanlord. Only a little advice: run as far as you can from this company....
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Comment on agent fees
Extortionate and they don't fulfill agreed services.
Was this helpful? Yes
Jan 31,2018
Minithumbdown
By: 'Barry Powell'
Jan 31,2018
0 people found
this helpful
Hi I have let my property with O&S for many years for social housing (Hillingdon Bourgh) . In all the years past have always contacted me when my contract is due to run out. Unfortunately this was not the case in November 2017. I needed ...
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Comment on agent fees
Could be better. Agents fee should be adjusted each year
Was this helpful? Yes
Jan 31,2018
Minithumbdown
By: 'Landlady'
Jan 31,2018
3 people found
this helpful
We rented our property through O&S for 5 years. They lied to us about some of the benefits we were to receive. They didn't perform adequate repairs which cost us dearly as we had to send contractors repeatedly, sometimes arranged by ourselves. Even ...
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Comment on agent fees
EXTREMELY EXPENSIVE FOR SERVICES THEY DONT PROVIDE.
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Nov 07,2017
Minithumbdown
By: 'Anon'
Nov 07,2017
10 people found
this helpful
Even 1 star is too generous. Nothing but issues with this company. The property I currently rent was rented by my colleague who had given her notice in and send it tracked in December. I emailed them in February with interest to take over the lease ...
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Nov 05,2017
Minithumbdown
By: 'Alex'
Nov 05,2017
9 people found
this helpful
This so-called letting agent is an absolute disgusting disgrace. As a landlord, I would recommend you do not go anywhere near them! Repairs are not carried out, inspections are not carried out, allowing tenants to do whatever they like, including stealing any furniture they like. ...
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Sep 14,2017
Minithumbdown
By: 'Willie'
Sep 14,2017
11 people found
this helpful
Poor service totally let down, stay away people. Do not use this company. Shocking service, no communication from property manager....
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Apr 18,2017
Minithumbdown
By: 'Tomo'
Apr 18,2017
12 people found
this helpful
Awful experience. Having spent 4 + years with them as a loyal paying customer, we received our property back in a terrible condition. Walls painted BLACK, the marble fireplace painted silver, the carpets ruined by cats urine (that weren't allowed) and 32 black bin bags stored around the ...
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Comment on agent fees
POOR
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Feb 08,2017
Minithumbdown
By: 'IHateO&S'
Feb 08,2017
6 people found
this helpful
Absolute Cowboys my tenant moved out in spetember having destroyed my porperty and I am still awaiting on funds from my deposit to be returned. Written in February. Terrible service as soon as you decide to stop using them don't expect a reply to an ...
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Comment on agent fees
Waste of money
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By: Chris Shipman
Mar 03, 2017
View all comments (1)
I am sorry you have not been happy with our service. There is always a risk when letting that; a landlord, agent or tenant may not behave correctly. However deposits are held in a statutory deposit scheme and in the case of a dispute an independent case examiner will decide how much of the deposit does to the tenant and how much to the landlord. O&S are also members of ARLA and The Property Ombudsmen scheme if we have behaved incorrectly the ombudsmen can require us to pay compensation ...
Aug 01,2016
Minithumbdown
By: 'DMWreview'
Aug 01,2016
6 people found
this helpful
Worst Astate agents around!!! Iv lived in a property for nearly 5 years and since the beginning they have been useless!! Not filling council tax forms out properly after promising they did then I had to pay out over £400 for their mistake!! leaving me with ...
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By: Chris Shipman
Mar 03, 2017
View all comments (1)
Tenants are only required to pay for council tax for the period they actually occupy the property so I am confused how this could have cost you money. It is also not part of our normal service to complete household forms on behalf of tenants but if we promised to do so we should have done. I am sorry that the maintenance on your property has not been dealt with to your satisfaction and we certainly do want tenants to be settled and happy. If you would like to email me I will make sure your c ...
Dec 04,2014
Minithumbdown
By: 'Much wiser'
Dec 04,2014
10 people found
this helpful
I agree with all the negative reviews about Orchard & Shipman. I had signed a Private Sector Leasing contract with them. By their own admission they did not bother to inspect the property as contracted to do. When the last tenant left with 5 months left ...
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By: Landlady
Jan 30, 2018
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Very nice. Instead of looking into improving your service that obviously is hopeless (have you got a single positive review?) you decide to go defensive with your clients because, in your words, "you are not shady"? You have just proven what a disgraceful company you own. ...
Aug 06,2010
Minithumbdown
By: 'LYNZ'
Aug 06,2010
4 people found
this helpful
This company is a waste of space. They don't carry out repairs till itstoo late. I will be putting in a formal complaint so they will be sued....
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By: Chris Shipman
Mar 03, 2017
View all comments (1)
Hi Lynz If you would like to email me I will make sure your complaint is looked into and if you are not satisfied explain how you can refer the matter to The Property Ombudsmen who can award compensation where the agent is at fault. chris.shipman@orchard-shipman.com ...



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Awards won by Orchard & Shipman

Individual Branch Awards


Belfast
c/o Hostelling International N.I. 22-32 Donegall Road, Belfast BT12 5JN
(0)
Edinburgh
Third Floor, Sugar Bond, 2 Anderson Place, Edinburgh EH6 5NP
(9)
Glasgow
Suite 2A Melisa House 3 Brand Place, Glasgow G51 1DR
(0)
show all branches (7)
Head Office
1 Progress Business Centre, Slough SL1 6DQ
(4)
Office 1
15 High Street, Yiewsley, West Drayton UB7 7QG
(0)
Office 2
Royal House, Uxbridge UB8 1QA
(0)
South london
Piano House Unit 5b 9 Brighton Terrace, London SW9 8DJ
(1)


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