Optimum Move

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints – We will always provide the best customer service and we will ensure that you are given the best service as it is our core value. In some cases, however you may not be satisfied with our services. In such circumstances if you are not happy and would like to make a complaint please refer to our complaint’s procedure below. Please send an email to info@optimummove.co.uk We will then review and contact you either by email or telephone to further discuss and resolve your complaint within 7 working days. If you are not satisfied or have any further concerns, you have the option to contact The Property Redress Scheme (PRS) who will then investigate further. We are a member of the Property Redress Scheme (PRS), you can visit their website www.theprs.co.uk and follow their code of practices. Their contact details are as follows: Address: Premier House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH Tel: 0333 321 9418

Last updated at 1/22/2021, 7:52:25 AM by allAgents

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