•  Craig
    Craig
  • Sally
    Sally
  • John
    John
  • Kayleigh
    Kayleigh
  • claim your profile
    Karen
  • Stephanie M
    Stephanie M
Would you enjoy receiving 100% of the Market Value for your Home within 12 Weeks?

Why are we different?

- We offer a unique part exchange facility which enables potential buyers the opportunity of part exchanging their existing property for any of our current properties for sale.

- We offer exceptional personal service and we do exactly what we say we're going to do!

- 24/7 Telephone enquiry line (no potential buyers missed).

- 24/7 SMS enquiry facility (making it easier to enquir
Read full description...

Oak House, 2 Gatley Road
Cheadle
Cheshire
SK8 1PY
0161 425 7878 / 01706 464071

 
Jun 26,2017
Minithumbup
John
By:
Jun 26,2017
0 people found
this helpful
Im very positive about my agent because help my for everithing , its very good person and very clear whit me...
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Comment on agent fees
good
Was this helpful? Yes
Jun 16,2017
Minithumbup
John
Craig
By:
Jun 16,2017
1 people found
this helpful
From our initial meeting with Craig we have been thoroughly impressed with the professional and conscientious manner in which One Stop have looked after us. We were placed in Johns care and he has constantly kept us updated as to the progress of our marketing and sale. John has always provided great support and advice and worked really hard to get our sale through. We would recommend One Stop to anybody but especially to people who have been badly let down by other agents as we were....
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Comment on agent fees
In line with the excellent service and support they provide
Was this helpful? Yes
Jun 03,2017
Minithumbup
Craig
Stephanie M
By:
Jun 03,2017
0 people found
this helpful
I would recommend one stop solutions to anyone craig and Stephanie m they were easy to talk to and helped with a problem I had . and sorted it out quickly in fact I have already spoken to friends about one stop how great they are can not thank them enough many thanks paul...
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Comment on agent fees
reasonable
Was this helpful? Yes
May 27,2017
Minithumbup
John
Stephanie M
By:
May 27,2017
0 people found
this helpful
Excellent, professional service from all the team, but especially John and Stephanie. John has kept us regularly updated and has fulfilled every action he has promised, within the timescale agreed. Reliable, efficient and very helpful, with lots of great ideas to help us sell our property. We would recommend the company to anyone wishing to sell their house....
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Comment on agent fees
Fees are reflective of the level of service provided.
Was this helpful? Yes
May 16,2017
Minithumbup
Craig
Stephanie M
By:
May 16,2017
0 people found
this helpful
Excellent service and very helpful staff. Amazingly rapid results: first live on Right Move on Friday and got a buyer on Sunday!...
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Comment on agent fees
Average fees as far as I can tell
Was this helpful? Yes
Apr 30,2017
Minithumbup
John
Craig
By:
Apr 30,2017
0 people found
this helpful
Fantastic service from one stop property solutions the staff are very professional and polite and the full Process was very easy as a seller they do all the work for you so I would highly recommend the service to any one...
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Comment on agent fees
Good fees overall worth the price
Was this helpful? Yes
Apr 26,2017
Minithumbup
Craig
John
By:
Apr 26,2017
0 people found
this helpful
Super friendly people, easy to talk to too and sold our house in 5 days from going live on the internet. Can not praise this team enough, John, Craig and Steph, we would recommend them without hesitation, anyone reading this should do the same....
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Comment on agent fees
They sold our house so can't complain about fees as they have done what the promised to do.
Was this helpful? Yes
Mar 30,2017
Minithumbup
John
By:
Mar 30,2017
0 people found
this helpful
John worked hard and communicated very well to try and get the best deal for us as buyers and for the sellers as well....
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Comment on agent fees
We're not selling - no comment
Was this helpful? Yes
Mar 01,2017
Minithumbup
John
By:
Mar 01,2017
0 people found
this helpful
John has kept me regularly informed of any proceedings regarding me putting my house up for sale in a fast and efficient manner.He keeps me regularly updated of anything and tries to help me the best he can and is very helpful and supportive.I would gladly recommend to use him as he is very reliable and good at what he does also very knowledgeable.....
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Comment on agent fees
My house has now been sold and quickly so i am happy with how everything has gone.
Was this helpful? Yes
Feb 17,2017
Minithumbup
Craig
John
By:
Feb 17,2017
0 people found
this helpful
We choose One stop property solutions because they are a breath of fresh air compared to other agents, with their unique dynamic methods of property sales, giving sound and honest advice every step of the way. Straight forward talking not telling you want you want to hear, but the truth about your property and the local property market based on sound reviews and research. The whole team are always available, regularly communication updates and reviews of your property sale, their office is open...
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Comment on agent fees
The agents fees are competitive for the service the offer
Was this helpful? Yes
Dec 23,2016
Minithumbup
John
Stephanie M
By:
Dec 23,2016
0 people found
this helpful
I have bought and sold my house through One Stop Property. The service has been absolutely fantastic and turnaround was fast. All the staff were great especially John, Steph and Dave. We have been kept up to date with regular phone calls & has been a great help as moving home for anyone is the one most stressful thing you do in life, especially when you have a few young children! I would definitely recommend One Stop Property to anyone, the most friendly and helpful people you could hope to ...
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Comment on agent fees
The fees were higher then most but the turnaround was fast and worth it.
Was this helpful? Yes
Nov 29,2016
Minithumbup
Stephanie M
John
By:
Nov 29,2016
0 people found
this helpful
We experianced such difficult circumstances with our house sale, but the guys at one stop ( John and Steph ) guided us through it perfectly. Always on hand if I needed a question answering and very calm whislt I was a whirlwind of worry....
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Comment on agent fees
agants fees are very reasonable and competitive
Was this helpful? Yes
Nov 22,2016
Minithumbup
Craig
John
By:
Nov 22,2016
0 people found
this helpful
One stop have been amazing, all the staff have been so kind and caring and so supportive through all the process of selling my property, I would highly recommend ONE STOP PROPERTY and all staff and would not hesitate to recommend this company thank you many thanks for everthing Mrs Pollard...
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Comment on agent fees
Good price for all the work that they do to get the best outcome for customer
Was this helpful? Yes
Nov 22,2016
Minithumbup
John
Stephanie M
By:
Nov 22,2016
0 people found
this helpful
Very happy with the service we have received from one stop property solutions they have given us a first class service and I would definitely use them again if I had to sell my next property...
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Comment on agent fees
You get what you pay for if you want first class then you pay for first class
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
We have recently bought a house through one stop property solutions. As first time buyers, the process was daunting and worrying, especially when complications arose through our solicitors enquiries. The help and support we received from one stop was excellent though and we are now the proud owners of our first home....
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Comment on agent fees
N/a
Was this helpful? Yes
Nov 17,2016
Minithumbup
Craig
John
By:
Nov 17,2016
0 people found
this helpful
The service we have received from One Stop Property Solutions has been second to none. After several bad experiences with well-known estate agents resulting in a number of fallen-through sales , Craig and his team have taken the time to fully understand the needs of us as his customers in every aspect. From who to contact day-to-day to arrange viewings, to recommending solicitors to expedite our sale, to marketing strategy; we feel One Stop has far exceeded our expectations, I would recommend ...
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Comment on agent fees
A fair and reasonable fee structure and excellent value for the service received.
Was this helpful? Yes
Nov 16,2016
Minithumbup
Craig
John
By:
Nov 16,2016
0 people found
this helpful
I have been blown away by the support and attention to detail provided by John in particular during the sale of our property. We have been kept in the loop and advised almost daily making the whole process extremely stress free....
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Comment on agent fees
Extremely reasonable and only pay on completion of sale
Was this helpful? Yes
Nov 16,2016
Minithumbup
John
Stephanie M
By:
Nov 16,2016
0 people found
this helpful
John and Steph have been both fantastic and knowledgeable through this process, willing to help in any way they can. One Stop have sold our property where other agents haven't. Selling our property means we can now get on the next rung of the property ladder, with thanks to One Stop....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 10,2016
Minithumbup
John
By:
Nov 10,2016
0 people found
this helpful
Provided a faultless service, has made the whole experience of buying a house as easy as possible. Excellent and speedy responses to questions and explained the process in an easy to understand manner....
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Comment on agent fees
N/a
Was this helpful? Yes
Nov 02,2016
Minithumbup
John
Stephanie M
By:
Nov 02,2016
0 people found
this helpful
The One Stop staff are very friendly and helpful. Calls are returned promptly and emails sent on a regular basis to ensure you are kept up to speed with property purchase. Would definitely recommend....
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Comment on agent fees
Not sure as I've not had to pay agency fees before.
Was this helpful? Yes
Oct 13,2016
Minithumbup
John
Stephanie M
By:
Oct 13,2016
0 people found
this helpful
Helpful from the start from the selling of my home to buying a new home from them. Negotiations were hassle free, we were kept in the loop from the start and they were always on the end of the phone for advise. Best thing sold my house in 5 days. I have recommended the company to others because of the support I have received. Thank you!...
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Comment on agent fees
Little bit more than other companies but I am happy with the positive outcome of the service received.
Was this helpful? Yes
Oct 06,2016
Minithumbup
John
Craig
By:
Oct 06,2016
0 people found
this helpful
John has a very pleasant professional manner and I feel that I could talk to him about any concerns in regards to the house we are looking to buy. He has followed through on everything we have discussed up to date....
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Comment on agent fees
Not applicabe
Was this helpful? Yes
Aug 12,2016
Minithumbup
John
Craig
By:
Aug 12,2016
0 people found
this helpful
During the six weeks whilst dealing with this estate agent John and Craig were courteous and professional. They were attentive, respectful and proactive, which in my view, is just what is needed from an estate agent....
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Comment on agent fees
Although this agencies fees were not the cheapest I had been quoted, I justified the extra half percent because of the good service they afforded me.
Was this helpful? Yes
Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
This company helped me so much during the buying process, everything from little questions I had to giving the Solicitors ring and telling them to get a move on, all together a wonderful experience with one stop and I would be happy to sell my property with them in the future....
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Was this helpful? Yes
By: Craig
Aug 11, 2016
View all comments (1)
Thanks a lot Kieran for taking the time to provide a review, the team are very grateful to you for your feedback. ...
Jun 01,2016
Minithumbup
John
Craig
By:
Jun 01,2016
0 people found
this helpful
These guys really earn their money! Since putting my house on the market with One Stop Property Solutions, I have received regular updates and suggestions to improve the sale potential. The staff are all very friendly and can't do enough, Not something you see often in an Estate Agents. Highly recommended, from a very picky customer!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
May 16,2016
Minithumbdown
By:
May 16,2016
0 people found
this helpful
Staff were courteous and polite at all times, they helped our buyer to get a mortgage when he ran into difficulty which could have caused the sale to fall through. They convinced us to conduct our own viewings & said that they'd only really look to do them themselves if the sellers were likely to hinder the sale. I think we could have put our foot down and insisted & I wished I had as it was a bit of a pain. There was an issue about half way through the sale process that caused a lot of ...
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Comment on agent fees
Compared to what we paid our solicitor I don't think they any where near earned their fee of 1.5%, but I guess that's probably the case with all estate agents. We did our own viewings which wasn't ideal. But as above, if we'd absolutely insisted I'm sure they would have done them.
Was this helpful? Yes
By: Craig
May 09, 2016
View all comments (1)
Hello Mr Shepherd, I'm very sorry to hear you feel this way, we pride ourselves upon a high level of service which you touched upon in your email. As clarified with you at the time by our sales progression team member the white goods were at no point ever discussed with your buyer because we didn't know in-house what you were doing with those items in the first instance. The company policy has always been and always will be that any negotiation in relation to white goods will be handle ...
Apr 27,2016
Minithumbup
John
Craig
By:
Apr 27,2016
0 people found
this helpful
I am so pleased with the service I have received from One Stop Property Solutions. From the very first appointment I was listened to and received personalised guidance and support. More importantly, John sold my house in 7 weeks! I would recommend this agency above any I have ever dealt with....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 15,2016
Minithumbup
John
By:
Apr 15,2016
0 people found
this helpful
Helpful and professional throughout. managed to keep our stress levels to a minimum. Reacted positively and quickly to any issues that arose. Generated several viewings.Three weeks from marketing to sale... couldn't ask for more....
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Comment on agent fees
Not the cheapest, but well worth the money
Was this helpful? Yes
Apr 05,2016
Minithumbup
John
Karen
By:
Apr 05,2016
0 people found
this helpful
From start to finish one stop were very professional and kept in contact every step of the way, no enquirie was to much trouble, with all the help and advice made our buying experience with one stop very smooth and extremely fast as they pushed everything for us, we are very happy with the service we received and would highly recommend, thank you again...
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Comment on agent fees
Great
Was this helpful? Yes
Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
Having dealt with several estate agents in recent times, I have found OneStop to be far ahead of the rest. They keep in touch with me every step of the way and have managed to find me a buyer for my property. Special mention for John and Karen, friendly and efficient....
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Comment on agent fees
Good for workload they undertake.
Was this helpful? Yes
Areas covered
  • North West England

NLA


Review statistics

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Last updated at 10:36 AM 15/01/2016 by allAgents

Complaints Procedure

Complaints Procedure

One Stop Property Solutions prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.

Residential Estate Agency - Making a complaint

Information for Customers

One Stop Property Solutions is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.

Stage One รขย€ย“ Designated Personal Property Agent
All complaints should, in the first instance, be directed to your designated Personal Property Agent, She/he will endeavour to resolve your complaint immediately, and no later than five working days of the first notification.

Stage Two - Customer Services Manager
If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Customer Services Manager. You must write to them within one month of receiving your personal property agent response. The Customer Services Manager will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three รขย€ย“ Managing Director
If you remain dissatisfied, you may address your concerns in writing to the Managing Director within one month of the response from the Customer Services Manager. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.

Customer Relations
One Stop Property Solutions
Oak House
2 Gatley Road
Cheadle
Cheshire
SK8 1PY

Stage Four - The Property Ombudsman
After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online at http://www.tpos.co.uk Please note that you must do so within six
months of the date of the final letter. The Property Ombudsman will not consider your complaint until our
internal complaints process has been completed.
Last updated at 10:36 AM 15/01/2016 by allAgents
 Craig Craig
Valuer
41 reviews

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Sally Sally
Office Manager
9 reviews

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John John
Sales Manager
63 reviews

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Kayleigh Kayleigh
Sales Administrator
23 reviews

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Karen  - upload your photo Karen
3 reviews

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Stephanie M Stephanie M
Sales Administrator
9 reviews

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