• Staff picture
    Stephanie
  • Staff picture
    Craig
  • Staff picture
    Sally
  • Staff picture
    John
  • Staff picture
    Kayleigh
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    Karen
  • upload your photo
    Nicola
  • upload your photo
    Bekki
Would you enjoy receiving 100% of the Market Value for your Home within 12 Weeks?

Why are we different?

- We offer a unique part exchange facility which enables potential buyers the opportunity of part exchanging their existing property for any of our current properties for sale.

- We offer exceptional personal service and we do exactly what we say we're going to do!

- 24/7 Telephone enquiry line (no potential buyers missed).

- 24/7 SMS enquiry facility (making it easier to enquir
Read full description...Would you enjoy receiving 100% of the Market Value for your Home within 12 Weeks?

Why are we different?

- We offer a unique part exchange facility which enables potential buyers the opportunity of part exchanging their existing property for any of our current properties for sale.

- We offer exceptional personal service and we do exactly what we say we're going to do!

- 24/7 Telephone enquiry line (no potential buyers missed).

- 24/7 SMS enquiry facility (making it easier to enquire about any of our properties day or night)

Your Personal Agent will Guide you through 3 Simple Steps:

1. Take the time to listen and understand your current situation

2. Clarify that she/he understands what it is you are trying to achieve

3. Work closely with you to create an Action Plan that will provide you with the end result obtaining you the price that you want in the time frame you desire.
One Stop Property Solutions

Oak House, 2 Gatley Road
Cheadle
Cheshire
SK8 1PY
0161 425 7878 / 01706 464071

“Exceeded expectations!...”

Aug 29,2018
Minithumbup
Craig
Bekki
By: 'Sarah'
Aug 29,2018
0 people found
this helpful
Customer service since my first interaction with One Stop has been exceptional. Every member of staff I have spoken to has gone above and beyond my expectations. They took the time to understand what was important to me in my house sale and I have ...
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Comment on agent fees
Above average, but justifiably.
Was this helpful? Yes

“Amazing...”

Aug 28,2018
Minithumbup
Craig
Bekki
By: 'Louisa Lupton'
Aug 28,2018
0 people found
this helpful
Unbelievable from start to finish. Have recommended this estate agency to everyone I know! Professional and outstanding at every single point. If only more businesses were run like this one. Thank you....
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Comment on agent fees
Good
Was this helpful? Yes

“First class service from The One Stop Team...”

Aug 09,2018
Minithumbup
Kayleigh
John
By: 'Peter Kay’s Uncle'
Aug 09,2018
0 people found
this helpful
John was great during the sales negotiation stage - so now I have bought and moved into the property I wanted - thanks. Kayleigh has been an absolute diamond throughout the sales progression stage, at a time when many other agents are noticeable by their ...
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Comment on agent fees
Believe me for the quality of service - the fees are worth every penny!
Was this helpful? Yes
By: Kayleigh
Aug 09, 2018
View all comments (1)
Hi David, thank you very much for your kind words. It's been an absolute pleasure. We wish you all the very best in your new home. ...

“Fantastic team!...”

Jul 18,2018
Minithumbup
Craig
By: 'Rachael Bury'
Jul 18,2018
0 people found
this helpful
On meeting Craig we were promised a quick sale which is what we needed and the team beat all expectations with a very quick sale and not only did they get us a great price they were very attentive and supportive - I cannot thank ...
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent Customer Service...”

Jul 04,2018
Minithumbup
Craig
John
By: 'D&D Halsall'
Jul 04,2018
0 people found
this helpful
From the initial contact all staff introduced themselves, were polite & communicated well with ourselves & potential buyers. Clear advice was given & understood. Within less than 48 hours of the property being advertised we had 2 offers made. We would definitely recommend this company....
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Comment on agent fees
Fees were discussed in full.
Was this helpful? Yes

“First Class...”

Jul 02,2018
Minithumbup
Craig
By: 'Stephen Naylor Eaton'
Jul 02,2018
0 people found
this helpful
Since our first meeting, Craig has been very supportive through a very difficult situation pre-sale. He has advised me on routes to follow and has treated me more like a friend than a client. I would definitely recommend Craig and his team....
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Comment on agent fees
For the service and support I have received, I am happy with the fees.
Was this helpful? Yes

“First Class...”

Jul 02,2018
Minithumbup
John
By: 'Stephen Naylor Eaton'
Jul 02,2018
0 people found
this helpful
So far, John has been a friendly voice on the telephone. He is very knowledgeable and has answered any queries in detail. He has promised his full support throughout the sale and, from my conversations with John, I have no doubt that this will be ...
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Was this helpful? Yes

“Very good, friendly service...”

Jun 06,2018
Minithumbup
Kayleigh
By: 'Matthew Butcher'
Jun 06,2018
0 people found
this helpful
Very good all round, Kayleigh in particular always friendly and kept us up to date on how our buy was moving forward and if there was anything we needed to do....
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Was this helpful? Yes

“A very positive experience. Nothing was too much trouble and I was kept up to date every step of the way. A great team. Thank you...”

May 30,2018
Minithumbup
By: 'Aileen'
May 30,2018
0 people found
this helpful
A very positive experience. Nothing was too much trouble. Kept me up to date all the way. Great team. Thank you...
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Comment on agent fees
Good value fees
Was this helpful? Yes

“Amazing team for first time buyer...”

May 24,2018
Minithumbup
John
Kayleigh
By: 'Sarah Smith'
May 24,2018
0 people found
this helpful
This was my first property purchase so I didn't really know what to do at all, and John and Kayleigh talked me through it step by step and made sure I understood everything. They constantly kept me updated and were always more than happy ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Kayleigh
May 24, 2018
View all comments (1)
Thank you so much for your review and kind comments. We wish you all the happiness in your new home. Kindest regards, Kay ...

“Amazing!...”

May 04,2018
Minithumbup
John
Stephanie
By: 'Beth Roberts'
May 04,2018
0 people found
this helpful
This company has done in one month what three high street estate agents were unable to do in nine months!!!!! From the initial consultation at my home with Craig, this company really looks after you. The customer service is second to none, all of the ...
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Comment on agent fees
The fee is fair given the quality and level of the service I received - you get what you pay for.
Was this helpful? Yes

“Performance...”

May 02,2018
Minithumbup
John
Kayleigh
By: 'Callum'
May 02,2018
0 people found
this helpful
Team was very helpful and efficient throughout the entire process. We're always at the other end of the phone if I had any questions or needed help....
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Was this helpful? Yes
By: Kayleigh
May 02, 2018
View all comments (1)
Thank you very much for your positive review. It was a pleasure working with you. ...

“Helpful and Efficient...”

Apr 25,2018
Minithumbup
Kayleigh
John
By: 'Tom'
Apr 25,2018
0 people found
this helpful
Had a really positive experience from start to finish - both Kayleigh and John were very helpful and informative and worked quickly to answer questions and progress the purchase. Felt the experience was transparent and open which was good for myself and Laura as first ...
read full review
Comment on agent fees
N/a
Was this helpful? Yes
By: Kayleigh
Apr 25, 2018
View all comments (1)
Thank you very much for your positive review. It was a pleasure working with you. Best regards, Kayleigh ...
Mar 08,2018
Minithumbup
Kayleigh
John
By: 'Johnathan'
Mar 08,2018
0 people found
this helpful
Its the first time we have heard of One Stop when we bought our new home from them, they are a very friendly group of people and kept us informed every step of the way...
read full review
Comment on agent fees
we didn't pay anything as we way a buyer
Was this helpful? Yes
By: Kayleigh
Mar 09, 2018
View all comments (1)
Thank you for your positive review. It's very much appreciated. We hope you will be very happy in your new home :) ...
Jan 30,2018
Minithumbup
John
Craig
By: 'Matt'
Jan 30,2018
0 people found
this helpful
I had been dreading selling my house, especially after a less than helpful first visit from a local estate agent, but having come across One Stop Property and their glowing reviews I decided to give them a try. The process has been extremely quick and ...
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Comment on agent fees
Expensive, but you get what you pay for.
Was this helpful? Yes
Jan 26,2018
Minithumbup
John
By: 'Julie'
Jan 26,2018
0 people found
this helpful
Very truthful market appraisal to start with, house was on the market quickly. Had an offer with approx 2 weeks. Full market value. Can't really ask more than that. Easy to deal with and were always happy to talk things through when I called. Would ...
read full review
Comment on agent fees
Not the cheapest, but you get what you pay for.
Was this helpful? Yes
Jan 26,2018
Minithumbup
John
Stephanie
By: 'Matthew Williams'
Jan 26,2018
0 people found
this helpful
Great service from all the team. Can only pick two but all the other staff are great as well. Nothing is to much to ask. Always get a prompt answer when you call and they keep you up to date with how your sale is ...
read full review
Comment on agent fees
Good fees
Was this helpful? Yes
Dec 07,2017
Minithumbup
John
By: 'Mike'
Dec 07,2017
0 people found
this helpful
I have found one stop to be extremely helpful with everything. Very friendly and easy to talk to. Would definitely recommend them....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Dec 01,2017
Minithumbup
John
By: 'Shirley North'
Dec 01,2017
0 people found
this helpful
Well, after speaking on the phone for a while, it is nice to put a face to the voice! We would like to say thank you very much to John for working extremely hard to sell our house.The service has been first class, we ...
read full review
Comment on agent fees
It is a little more expensive but the work done and the outcome achieved makes it worthwhile.
Was this helpful? Yes
Nov 24,2017
Minithumbup
Sally
John
By: 'Alec Girvan'
Nov 24,2017
0 people found
this helpful
I would have no hesitation in recommending this company they go the extra mile to achieve customers goals its not easy to single anyone out i...
read full review
Comment on agent fees
They are good
Was this helpful? Yes
Nov 07,2017
Minithumbup
John
By: 'soria jackson'
Nov 07,2017
0 people found
this helpful
One Stop property solutions has been excellent and recommend them to anyone i know. john and his team have been fantastic and helpful all the way through the sale of our home and we are also buying a property through One Stop aswell . john and ...
read full review
Comment on agent fees
good
Was this helpful? Yes
Nov 06,2017
Minithumbup
Kayleigh
John
By: 'Donna'
Nov 06,2017
0 people found
this helpful
Fantastic service worked really hard to to get everything done as quickly as possible thank you guys I love my new home x...
read full review
Was this helpful? Yes
Oct 11,2017
Minithumbup
John
By: 'Kaz'
Oct 11,2017
0 people found
this helpful
John has been great when it comes to professionalism and dealing with his customers . I would highly recommend One Stop , Mehmood...
read full review
Was this helpful? Yes
Sep 19,2017
Minithumbup
By: 'Happy-mover'
Sep 19,2017
1 people found
this helpful
Following the introduction to One-Stop, everything that they said about the business and how it's conducted, happened. We have been kept in almost daily contact by e-mail, text, and direct phone calls. Staff have always been helpful, constructive, and supportive. Compared to other estate agents ...
read full review
Comment on agent fees
Fees are higher than other estate agents, but this is reflected in the excellent quality of service given. Well worth it.
Was this helpful? Yes
Sep 06,2017
Minithumbup
Kayleigh
John
By: 'Jen Smout'
Sep 06,2017
0 people found
this helpful
After purchasing a property which was marketed by One Stop Property Solutions I can honestly say I would recommend this Estate Agent. I found John to be active in seeking the best deal for his client and Kayleigh actively kept me up to date with ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Aug 31,2017
Minithumbup
John
Kayleigh
By: 'Miranda'
Aug 31,2017
0 people found
this helpful
I have dealt with John, Kayleigh, and Steph and have found them to be helpful, professional and best of all really knowledgeable about MY case and how I needed to be helped and supported to make sure it all went through smoothly. From screening the ...
read full review
Comment on agent fees
Pricey but in line with others.
Was this helpful? Yes
Aug 31,2017
Minithumbup
Craig
John
By: 'Avene'
Aug 31,2017
1 people found
this helpful
Very happy with the personal service received from One Stop Property Solutions. Craig and John were instrumental in getting the property sold quickly at a really good price....
read full review
Comment on agent fees
Happy with the fees.
Was this helpful? Yes
Aug 31,2017
Minithumbup
John
Craig
By: 'Dion'
Aug 31,2017
0 people found
this helpful
We have had regular updates from One Stop through the entire process of our house sale and found that every effort was made to find a purchaser. I would highly recommend there services to anyone....
read full review
Was this helpful? Yes
Aug 31,2017
Minithumbup
John
Stephanie
By: 'Mr & Mrs Meeks'
Aug 31,2017
0 people found
this helpful
What a fantastic service we received from the staff at 'One Stop Solutions' in our recent sale. The staff were friendly , considerate and very efficient. From day 1 we were kept up to date of progress to the final stage of selling are home which took ...
read full review
Comment on agent fees
Worth every penny!...
Was this helpful? Yes
Aug 31,2017
Minithumbup
Craig
John
By: 'Jan Scott'
Aug 31,2017
0 people found
this helpful
The service from one stop property has been fantastic right through from prospective buyers to the house sale. Nothing is to much trouble for the whole team who have kept us informed with regular up dates through phone calls, emails and text. After two years ...
read full review
Comment on agent fees
A one off fee is great because you know exactly where you stand right from the start.
Was this helpful? Yes
Areas covered
  • SK12
  • SK8
  • SK13
  • SK3
  • SK14
  • SK4
  • SK15
  • SK5
  • SK16
  • SK6
  • BB4
  • SK7
  • OL13
  • SK8
  • M20
  • SK9
  • All Surrounding Areas
  • SK10
  • SK11

NLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 98 1 45 0 2 1

Fees

No fees set.

Complaints Procedure

Complaints Procedure

One Stop Property Solutions prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.

Residential Estate Agency - Making a complaint

Information for Customers

One Stop Property Solutions is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.

Stage One – Designated Personal Property Agent
All complaints should, in the first instance, be directed to your designated Personal Property Agent, She/he will endeavour to resolve your complaint immediately, and no later than five working days of the first notification.

Stage Two - Customer Services Manager
If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Customer Services Manager. You must write to them within one month of receiving your personal property agent response. The Customer Services Manager will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three – Managing Director
If you remain dissatisfied, you may address your concerns in writing to the Managing Director within one month of the response from the Customer Services Manager. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.

Customer Relations
One Stop Property Solutions
Oak House
2 Gatley Road
Cheadle
Cheshire
SK8 1PY

Stage Four - The Property Ombudsman
After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online at http://www.tpos.co.uk Please note that you must do so within twelve months of the date of the final letter. The Property Ombudsman will not consider your complaint until our
internal complaints process has been completed.
Last updated at 10:36 AM 15/01/2016 by allAgents
Staff picture Stephanie
(13)

Staff picture Craig
(51)

Staff picture Sally
(10)

Staff picture John
(95)

Staff picture Kayleigh
(36)

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(3)

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(2)

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