•  Craig
    Craig
  • Sally
    Sally
  • John
    John
  • Kayleigh
    Kayleigh
  • claim your profile
    Karen
  • Stephanie M
    Stephanie M
Would you enjoy receiving 100% of the Market Value for your Home within 12 Weeks?

Why are we different?

- We offer a unique part exchange facility which enables potential buyers the opportunity of part exchanging their existing property for any of our current properties for sale.

- We offer exceptional personal service and we do exactly what we say we're going to do!

- 24/7 Telephone enquiry line (no potential buyers missed).

- 24/7 SMS enquiry facility (making it easier to enquir
Read full description...

Oak House, 2 Gatley Road
Cheadle
Cheshire
SK8 1PY
0161 425 7878 / 01706 464071

 
Oct 11,2017
Minithumbup
John
By: 'Kaz'
Oct 11,2017
0 people found
this helpful
John has been great when it comes to professionalism and dealing with his customers . I would highly recommend One Stop , Mehmood...
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Was this helpful? Yes
Sep 19,2017
Minithumbup
By: 'Happy-mover'
Sep 19,2017
0 people found
this helpful
Following the introduction to One-Stop, everything that they said about the business and how it's conducted, happened. We have been kept in almost daily contact by e-mail, text, and direct phone calls. Staff have always been helpful, constructive, and supportive. Compared to other estate agents on the high street, they simply do not compare; they excel. I would certainly recommend them to others....
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Comment on agent fees
Fees are higher than other estate agents, but this is reflected in the excellent quality of service given. Well worth it.
Was this helpful? Yes
Sep 07,2017
Minithumbup
By: 'Thtelfall'
Sep 07,2017
0 people found
this helpful
Excellent communucation anf infotmed us of what was going on. Very helpfull anf advised us so so many aspects through the process.. onr stop also sold our houae in 4 weeks, where other agents had failed in the past 18 months....
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Comment on agent fees
Good value for what provided
Was this helpful? Yes
Sep 07,2017
Minithumbup
John
By: 'M Bowker'
Sep 07,2017
0 people found
this helpful
Overall service very good, we found John in particular professional, positive and customer focussed. We were informed of all steps along the way and would recommend their services to others...
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Comment on agent fees
Fees slightly more than others but we were made aware of that upfront from Craig, but overall you get what you pay for.
Was this helpful? Yes
Sep 06,2017
Minithumbup
Kayleigh
John
By: 'Jen Smout'
Sep 06,2017
0 people found
this helpful
After purchasing a property which was marketed by One Stop Property Solutions I can honestly say I would recommend this Estate Agent. I found John to be active in seeking the best deal for his client and Kayleigh actively kept me up to date with all progress throughout the sale. Both members of staff were very polite, professional and helpful. Should I be in the position of selling a property in the future I will definitely use this Estate Agent....
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 31,2017
Minithumbup
John
Kayleigh
By: 'Miranda'
Aug 31,2017
0 people found
this helpful
I have dealt with John, Kayleigh, and Steph and have found them to be helpful, professional and best of all really knowledgeable about MY case and how I needed to be helped and supported to make sure it all went through smoothly. From screening the prospective buyers to managing the solicitors!...
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Comment on agent fees
Pricey but in line with others.
Was this helpful? Yes
Aug 31,2017
Minithumbup
Craig
John
By: 'Avene'
Aug 31,2017
1 people found
this helpful
Very happy with the personal service received from One Stop Property Solutions. Craig and John were instrumental in getting the property sold quickly at a really good price....
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Comment on agent fees
Happy with the fees.
Was this helpful? Yes
Aug 31,2017
Minithumbup
John
Craig
By: 'Dion'
Aug 31,2017
0 people found
this helpful
We have had regular updates from One Stop through the entire process of our house sale and found that every effort was made to find a purchaser. I would highly recommend there services to anyone....
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Was this helpful? Yes
Aug 31,2017
Minithumbup
John
Stephanie M
By: 'Mr & Mrs Meeks'
Aug 31,2017
0 people found
this helpful
What a fantastic service we received from the staff at 'One Stop Solutions' in our recent sale. The staff were friendly , considerate and very efficient. From day 1 we were kept up to date of progress to the final stage of selling are home which took just 6 weeks. They rang at least three times a week and updated us on every detail. We never once had to chase the matter. Craig, John and  Steph are a credit to 'One Stop Solutions'. These were the 3 staff we dealt with the most but if w...
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Comment on agent fees
Worth every penny!...
Was this helpful? Yes
Aug 31,2017
Minithumbup
Craig
John
By: 'Jan Scott'
Aug 31,2017
0 people found
this helpful
The service from one stop property has been fantastic right through from prospective buyers to the house sale. Nothing is to much trouble for the whole team who have kept us informed with regular up dates through phone calls, emails and text. After two years of trying to sell our house this has been a great turn around in a short space of time. Well done to all the team. Janet...
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Comment on agent fees
A one off fee is great because you know exactly where you stand right from the start.
Was this helpful? Yes
Aug 31,2017
Minithumbup
John
By: 'Hannah'
Aug 31,2017
0 people found
this helpful
I would without a doubt recommend One Stop Property to friends and family, from the start they have been brilliant. With our property failing to sell with several local agents we turned to One Stop Property for a solution, and they delivered - we have now sold our property! I believe this is down to their continuous hard work and never giving up, which other agents seem to do! Especially, we have to praise John, he has been very helpful and understanding of our situation throughout. John pro...
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Comment on agent fees
good
Was this helpful? Yes
Aug 31,2017
Minithumbup
John
By: 'Lesconnor'
Aug 31,2017
0 people found
this helpful
John kept us constantly updated throughout house sale..giving us his professional advice throughout..he really knew his stuff ..brilliant...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 26,2017
Minithumbup
John
Kayleigh
By: 'Melinda'
Aug 26,2017
0 people found
this helpful
John and Kayleigh and the One Stop team were fantastic nothing was too much trouble for them. They were constantly keeping me updated with what was happening with my sale and did everything they could to push the sale through quickly. I would definitely recommend One Stop and if I ever move again I would definitely use them again. Thank you for all your help....
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Comment on agent fees
Slightly more expensive than most estate agents but they do go above and beyond. Worth paying the extra.
Was this helpful? Yes
Aug 25,2017
Minithumbup
John
Kayleigh
By: 'Laura'
Aug 25,2017
0 people found
this helpful
One stop got me a viewing the day my property went on the market and my house was under offer in a few days . John advised me what to do and was always polite and helpful. John then passed me to Kayleigh who was equally as lovely and explained everything in terms I understood. I found them both approachable and very easy to talk to which was great as I was very nervous about selling my house. Thank you one stop....
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Comment on agent fees
I think the fee is expensive but for me I was desperate to sell my house so it was worth every penny.
Was this helpful? Yes
Aug 24,2017
Minithumbup
Craig
John
By: 'Very happy customer'
Aug 24,2017
0 people found
this helpful
Craig very accommodation manner whose assessment of our property vale was bang on. We had 3 enquiries on day one and the first viewing they agreed to the offer price. We were very surprised that the house sold on day one. the company made very effort to make sure the property details were available in less than a week. The buyers were warned that the property was in a state of undress as we were having to down size - a lot.. We will be sorry to leave our home for 47 years but we have to down siz...
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Comment on agent fees
It costs what it costs their involvement meant a quick sale we just hope that the rest of the transaction goes through as smoothly.
Was this helpful? Yes
Aug 19,2017
Minithumbup
John
Kayleigh
By: 'Happy Customer'
Aug 19,2017
0 people found
this helpful
After a poor performance with a local high street estate agent we engaged One Stop Properties . Within a week they had found a buyer , who unfortunately could not proceed . Undeterred One Stop found another buyer , again within a few days , who has gone on to complete . We were kept well informed throughout the whole process which gave us confidence in One Stop's commitment to us. To sum up : If you need / want to sell your property quickly for a fair price then we would recommend One Stop...
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Comment on agent fees
Not the cheapest , but certainly get the results.
Was this helpful? Yes
Jul 04,2017
Minithumbup
John
By: 'Louise'
Jul 04,2017
0 people found
this helpful
One stop property solutions are great estate agents. John has been helpful and courteous at all stages, from arranging the viewing, to contacting me after the viewing, and in negotiating an offer on the property. Fantastic service!...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 04,2017
Minithumbup
Kayleigh
John
By: 'Gemma'
Jul 04,2017
0 people found
this helpful
I was very impressed with how Kayleigh and John kept in touch with me throughout the process by phone, text and email to keep me fully in the picture and made my purchase of the property go smoothly....
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Was this helpful? Yes
Jul 03,2017
Minithumbup
John
Stephanie M
By: 'Norman and Sheila'
Jul 03,2017
0 people found
this helpful
John and Stephanie has worked miracles in selling our house. Our bungalow is one of a kind and the attention and detail and care taken is second to none. They have kept us informed of all developments and even when we were a bit disheartened John kept our spirits high. I would certainly recommend them to both family and friends. They are a credit too One Stop. The photos they had taken showed off the property to its best. Thank you John and Stephanie....
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Comment on agent fees
Although the fees were a little higher than we would have liked, we were informed of the fees before One Stop undertook the selling of our bungalow. They are to be recommended for keeping us up to date all the way.
Was this helpful? Yes
Jun 26,2017
Minithumbup
John
By: 'Edoardo'
Jun 26,2017
0 people found
this helpful
Im very positive about my agent because help my for everithing , its very good person and very clear whit me...
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Comment on agent fees
good
Was this helpful? Yes
Jun 16,2017
Minithumbup
John
Craig
By: 'M and S Lyons'
Jun 16,2017
1 people found
this helpful
From our initial meeting with Craig we have been thoroughly impressed with the professional and conscientious manner in which One Stop have looked after us. We were placed in Johns care and he has constantly kept us updated as to the progress of our marketing and sale. John has always provided great support and advice and worked really hard to get our sale through. We would recommend One Stop to anybody but especially to people who have been badly let down by other agents as we were....
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Comment on agent fees
In line with the excellent service and support they provide
Was this helpful? Yes
Jun 03,2017
Minithumbup
Craig
Stephanie M
By: 'paul'
Jun 03,2017
0 people found
this helpful
I would recommend one stop solutions to anyone craig and Stephanie m they were easy to talk to and helped with a problem I had . and sorted it out quickly in fact I have already spoken to friends about one stop how great they are can not thank them enough many thanks paul...
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Comment on agent fees
reasonable
Was this helpful? Yes
May 27,2017
Minithumbup
John
Stephanie M
By: 'Margaret and David'
May 27,2017
0 people found
this helpful
Excellent, professional service from all the team, but especially John and Stephanie. John has kept us regularly updated and has fulfilled every action he has promised, within the timescale agreed. Reliable, efficient and very helpful, with lots of great ideas to help us sell our property. We would recommend the company to anyone wishing to sell their house....
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Comment on agent fees
Fees are reflective of the level of service provided.
Was this helpful? Yes
May 16,2017
Minithumbup
Craig
Stephanie M
By: 'Graham S'
May 16,2017
0 people found
this helpful
Excellent service and very helpful staff. Amazingly rapid results: first live on Right Move on Friday and got a buyer on Sunday!...
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Comment on agent fees
Average fees as far as I can tell
Was this helpful? Yes
Apr 30,2017
Minithumbup
John
Craig
By: 'Dean Bradshaw-Morris'
Apr 30,2017
0 people found
this helpful
Fantastic service from one stop property solutions the staff are very professional and polite and the full Process was very easy as a seller they do all the work for you so I would highly recommend the service to any one...
read full review
Comment on agent fees
Good fees overall worth the price
Was this helpful? Yes
Apr 26,2017
Minithumbup
Craig
John
By: 'Peter'
Apr 26,2017
0 people found
this helpful
Super friendly people, easy to talk to too and sold our house in 5 days from going live on the internet. Can not praise this team enough, John, Craig and Steph, we would recommend them without hesitation, anyone reading this should do the same....
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Comment on agent fees
They sold our house so can't complain about fees as they have done what the promised to do.
Was this helpful? Yes
Mar 30,2017
Minithumbup
John
By: 'SMN'
Mar 30,2017
0 people found
this helpful
John worked hard and communicated very well to try and get the best deal for us as buyers and for the sellers as well....
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Comment on agent fees
We're not selling - no comment
Was this helpful? Yes
Mar 01,2017
Minithumbup
John
By: 'John'
Mar 01,2017
0 people found
this helpful
John has kept me regularly informed of any proceedings regarding me putting my house up for sale in a fast and efficient manner.He keeps me regularly updated of anything and tries to help me the best he can and is very helpful and supportive.I would gladly recommend to use him as he is very reliable and good at what he does also very knowledgeable.....
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Comment on agent fees
My house has now been sold and quickly so i am happy with how everything has gone.
Was this helpful? Yes
Feb 17,2017
Minithumbup
Craig
John
By: 'Terry McArdle'
Feb 17,2017
0 people found
this helpful
We choose One stop property solutions because they are a breath of fresh air compared to other agents, with their unique dynamic methods of property sales, giving sound and honest advice every step of the way. Straight forward talking not telling you want you want to hear, but the truth about your property and the local property market based on sound reviews and research. The whole team are always available, regularly communication updates and reviews of your property sale, their office is open...
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Comment on agent fees
The agents fees are competitive for the service the offer
Was this helpful? Yes
Dec 23,2016
Minithumbup
John
Stephanie M
By: 'Yasmin'
Dec 23,2016
0 people found
this helpful
I have bought and sold my house through One Stop Property. The service has been absolutely fantastic and turnaround was fast. All the staff were great especially John, Steph and Dave. We have been kept up to date with regular phone calls & has been a great help as moving home for anyone is the one most stressful thing you do in life, especially when you have a few young children! I would definitely recommend One Stop Property to anyone, the most friendly and helpful people you could hope to ...
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Comment on agent fees
The fees were higher then most but the turnaround was fast and worth it.
Was this helpful? Yes
Areas covered
  • North West England

NLA


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Last updated at 10:36 AM 15/01/2016 by allAgents

Complaints Procedure

Complaints Procedure

One Stop Property Solutions prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.

Residential Estate Agency - Making a complaint

Information for Customers

One Stop Property Solutions is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.

Stage One Ҁ“ Designated Personal Property Agent
All complaints should, in the first instance, be directed to your designated Personal Property Agent, She/he will endeavour to resolve your complaint immediately, and no later than five working days of the first notification.

Stage Two - Customer Services Manager
If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Customer Services Manager. You must write to them within one month of receiving your personal property agent response. The Customer Services Manager will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three Ҁ“ Managing Director
If you remain dissatisfied, you may address your concerns in writing to the Managing Director within one month of the response from the Customer Services Manager. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.

Customer Relations
One Stop Property Solutions
Oak House
2 Gatley Road
Cheadle
Cheshire
SK8 1PY

Stage Four - The Property Ombudsman
After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online at http://www.tpos.co.uk Please note that you must do so within six
months of the date of the final letter. The Property Ombudsman will not consider your complaint until our
internal complaints process has been completed.
Last updated at 10:36 AM 15/01/2016 by allAgents
 Craig Craig
Valuer
45 reviews

About Craig No description set View full profile
Sally Sally
Office Manager
9 reviews

About Sally No description set View full profile
John John
Sales Manager
80 reviews

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Kayleigh Kayleigh
Sales Administrator
29 reviews

About Kayleigh No description set View full profile
Karen  - upload your photo Karen
3 reviews

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Stephanie M Stephanie M
Sales Administrator
11 reviews

About Stephanie No description set View full profile

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