•  Craig
    Craig
  • Sally
    Sally
  • John
    John
  • upload your photo
    Kayleigh
  • claim your profile
    Karen
  • claim your profile
    Stephanie M
  • claim your profile
    Dave T
Would you enjoy receiving 100% of the Market Value for your Home within 12 Weeks?

Why are we different?

- We offer a unique part exchange facility which enables potential buyers the opportunity of part exchanging their existing property for any of our current properties for sale.

- We offer exceptional personal service and we do exactly what we say we're going to do!

- 24/7 Telephone enquiry line (no potential buyers missed).

- 24/7 SMS enquiry facility (making it easier to enquire about an
Read full description...

Oak House, 2 Gatley Road
Cheadle
Cheshire
SK8 1PY
01706 464071 / 0161 425 7878

 
Nov 29,2016
Minithumbup
By:
Nov 29,2016
Featured Review
0 people found
this helpful
We experianced such difficult circumstances with our house sale, but the guys at one stop ( John and Steph ) guided us through it perfectly. Always on hand if I needed a question answering and very calm whislt I was a whirlwind of worry....
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Comment on agent fees
agants fees are very reasonable and competitive
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Nov 22,2016
Minithumbup
By:
Nov 22,2016
Featured Review
0 people found
this helpful
One stop have been amazing, all the staff have been so kind and caring and so supportive through all the process of selling my property, I would highly recommend ONE STOP PROPERTY and all staff and would not hesitate to recommend this company thank you many thanks for everthing Mrs Pollard...
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Comment on agent fees
Good price for all the work that they do to get the best outcome for customer
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Nov 22,2016
Minithumbup
By:
Nov 22,2016
Featured Review
0 people found
this helpful
Very happy with the service we have received from one stop property solutions they have given us a first class service and I would definitely use them again if I had to sell my next property...
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Comment on agent fees
You get what you pay for if you want first class then you pay for first class
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Nov 22,2016
Minithumbup
By:
Nov 22,2016
Featured Review
0 people found
this helpful
We have recently bought a house through one stop property solutions. As first time buyers, the process was daunting and worrying, especially when complications arose through our solicitors enquiries. The help and support we received from one stop was excellent though and we are now the proud owners of our first home....
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Comment on agent fees
N/a
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Nov 17,2016
Minithumbup
By:
Nov 17,2016
Featured Review
0 people found
this helpful
The service we have received from One Stop Property Solutions has been second to none. After several bad experiences with well-known estate agents resulting in a number of fallen-through sales , Craig and his team have taken the time to fully understand the needs of us as his customers in every aspect. From who to contact day-to-day to arrange viewings, to recommending solicitors to expedite our sale, to marketing strategy; we feel One Stop has far exceeded our expectations, I would recommend ...
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Comment on agent fees
A fair and reasonable fee structure and excellent value for the service received.
Was this helpful? Yes
Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
this helpful
I have been blown away by the support and attention to detail provided by John in particular during the sale of our property. We have been kept in the loop and advised almost daily making the whole process extremely stress free....
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Comment on agent fees
Extremely reasonable and only pay on completion of sale
Was this helpful? Yes
Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
this helpful
John and Steph have been both fantastic and knowledgeable through this process, willing to help in any way they can. One Stop have sold our property where other agents haven't. Selling our property means we can now get on the next rung of the property ladder, with thanks to One Stop....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 10,2016
Minithumbup
By:
Nov 10,2016
0 people found
this helpful
Provided a faultless service, has made the whole experience of buying a house as easy as possible. Excellent and speedy responses to questions and explained the process in an easy to understand manner....
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Comment on agent fees
N/a
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Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
The One Stop staff are very friendly and helpful. Calls are returned promptly and emails sent on a regular basis to ensure you are kept up to speed with property purchase. Would definitely recommend....
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Comment on agent fees
Not sure as I've not had to pay agency fees before.
Was this helpful? Yes
Oct 13,2016
Minithumbup
By:
Oct 13,2016
0 people found
this helpful
Helpful from the start from the selling of my home to buying a new home from them. Negotiations were hassle free, we were kept in the loop from the start and they were always on the end of the phone for advise. Best thing sold my house in 5 days. I have recommended the company to others because of the support I have received. Thank you!...
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Comment on agent fees
Little bit more than other companies but I am happy with the positive outcome of the service received.
Was this helpful? Yes
Oct 06,2016
Minithumbup
By:
Oct 06,2016
0 people found
this helpful
John has a very pleasant professional manner and I feel that I could talk to him about any concerns in regards to the house we are looking to buy. He has followed through on everything we have discussed up to date....
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Comment on agent fees
Not applicabe
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Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
During the six weeks whilst dealing with this estate agent John and Craig were courteous and professional. They were attentive, respectful and proactive, which in my view, is just what is needed from an estate agent....
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Comment on agent fees
Although this agencies fees were not the cheapest I had been quoted, I justified the extra half percent because of the good service they afforded me.
Was this helpful? Yes
Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
This company helped me so much during the buying process, everything from little questions I had to giving the Solicitors ring and telling them to get a move on, all together a wonderful experience with one stop and I would be happy to sell my property with them in the future....
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By: Craig
Aug 11, 2016
View all comments (1)
Thanks a lot Kieran for taking the time to provide a review, the team are very grateful to you for your feedback.....
Jun 01,2016
Minithumbup
By:
Jun 01,2016
0 people found
this helpful
These guys really earn their money! Since putting my house on the market with One Stop Property Solutions, I have received regular updates and suggestions to improve the sale potential. The staff are all very friendly and can't do enough, Not something you see often in an Estate Agents. Highly recommended, from a very picky customer!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
May 16,2016
Minithumbdown
By:
May 16,2016
0 people found
this helpful
Staff were courteous and polite at all times, they helped our buyer to get a mortgage when he ran into difficulty which could have caused the sale to fall through. They convinced us to conduct our own viewings & said that they'd only really look to do them themselves if the sellers were likely to hinder the sale. I think we could have put our foot down and insisted & I wished I had as it was a bit of a pain. There was an issue about half way through the sale process that caused a lot of ...
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Comment on agent fees
Compared to what we paid our solicitor I don't think they any where near earned their fee of 1.5%, but I guess that's probably the case with all estate agents. We did our own viewings which wasn't ideal. But as above, if we'd absolutely insisted I'm sure they would have done them.
Was this helpful? Yes
By: Craig
May 09, 2016
View all comments (1)
Hello Mr Shepherd, I'm very sorry to hear you feel this way, we pride ourselves upon a high level of service which you touched upon in your email. As clarified with you at the time by our sales progression team member the white goods were at no point ever discussed with your buyer because we didn't know in-house what you were doing with those items in the first instance. The company policy has always been and always will be that any negotiation in relation to white goods will be handle....
Apr 27,2016
Minithumbup
By:
Apr 27,2016
0 people found
this helpful
I am so pleased with the service I have received from One Stop Property Solutions. From the very first appointment I was listened to and received personalised guidance and support. More importantly, John sold my house in 7 weeks! I would recommend this agency above any I have ever dealt with....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 15,2016
Minithumbup
By:
Apr 15,2016
0 people found
this helpful
Helpful and professional throughout. managed to keep our stress levels to a minimum. Reacted positively and quickly to any issues that arose. Generated several viewings.Three weeks from marketing to sale... couldn't ask for more....
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Comment on agent fees
Not the cheapest, but well worth the money
Was this helpful? Yes
Apr 05,2016
Minithumbup
By:
Apr 05,2016
0 people found
this helpful
From start to finish one stop were very professional and kept in contact every step of the way, no enquirie was to much trouble, with all the help and advice made our buying experience with one stop very smooth and extremely fast as they pushed everything for us, we are very happy with the service we received and would highly recommend, thank you again...
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Comment on agent fees
Great
Was this helpful? Yes
Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
Having dealt with several estate agents in recent times, I have found OneStop to be far ahead of the rest. They keep in touch with me every step of the way and have managed to find me a buyer for my property. Special mention for John and Karen, friendly and efficient....
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Comment on agent fees
Good for workload they undertake.
Was this helpful? Yes
Mar 01,2016
Minithumbup
By:
Mar 01,2016
0 people found
this helpful
I first had a meeting with Craig who is very passionate about what he does, and sensitive to the seller's preferences and personnality. Subsequently I mainly dealt with John and Kayleigh who are both equally very pro-active, very precise in confirming most activity in writing, always at the end of the phone. The team as a whole has showed impeccable communications skills both among themselves and with me and my buyers, all in all a very professional approach. I have already recommended this...
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Comment on agent fees
competitive fees, they definitely earn their fee as a team.
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
Have nothing but praise for the staff at One Stop. From meeting Craig, now dealing with John & Kayleigh the help and support has been excellent. Selling a property is hard enough but they take all the stress away from the seller and keep in regular contact....
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Comment on agent fees
Little more than usual fees but it seems worh it
Was this helpful? Yes
Feb 18,2016
Minithumbup
By:
Feb 18,2016
0 people found
this helpful
One stop property solutions have done what other estate agents were unable to do - yes, SOLD our house. Their approach to marketing and selling our property was pitched just right. All staff fully committed to selling our property and always available to speak to. Definitely the best estate agent I've used and would use again....
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Comment on agent fees
Fees - average with other estates agents in the area.
Was this helpful? Yes
Feb 16,2016
Minithumbup
By:
Feb 16,2016
0 people found
this helpful
We found a property we wanted to purchase through One Stop Property Solutions, Kayleigh was our contact at the agency and we couldn't have been happier... Kayleigh is one of the nicest people to deal with, If you have a query she's there to assist, if theres an issue that needs dealing with she's straight on the case, if you simply need reassurance that things are progressing she's there to offer it, We can't praise her professionalism enough... We are about to complete on our purchase and all t...
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Comment on agent fees
We are the buyers...
Was this helpful? Yes
Feb 16,2016
Minithumbup
By:
Feb 16,2016
0 people found
this helpful
One stop team kept us informed on a regular basis. About the progress of the sale and any issues with the buyers solicitors they gave advice when we needed it. On what we needed to do. And got us our solicitors who were very good. I would recommend these to anyone who was going to sell there property...
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Comment on agent fees
Average. They earned there money in my view. They didn't sit on the property waiting for a buyer they sold it
Was this helpful? Yes
Feb 11,2016
Minithumbup
By:
Feb 11,2016
0 people found
this helpful
I recently bought my first home through one stop and I have to say Kayleigh who saw it through to completion was excellent , she was the most helpful person through all of the process , and would certainly go through one stop for any future purchase , thank you Kayleigh for all your help Stuart...
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Was this helpful? Yes
Feb 05,2016
Minithumbup
By:
Feb 05,2016
0 people found
this helpful
A company with fabulous communication systems. They are friendly and approachable but most importantly honest and efficient. They have been swift in advertising my property making the most of its features. A truly professional company who have their customers at the heart of everything that they do....
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Comment on agent fees
Very competitive rates
Was this helpful? Yes
Jan 29,2016
Minithumbup
By:
Jan 29,2016
0 people found
this helpful
Buying a house through One Stop has been a pleasure. Staff have been helpful and kept me informed of all developments in the process. I shall certainly recommend them to others....
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Was this helpful? Yes
Jan 29,2016
Minithumbup
By:
Jan 29,2016
0 people found
this helpful
So far so good both very helpful and organised would recommend to family and friends. Very knowledgeable and pleasant to deal with...
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Comment on agent fees
More expensive than some but the service is worth it so far
Was this helpful? Yes
Jan 28,2016
Minithumbup
By:
Jan 28,2016
0 people found
this helpful
One stop property have been fantastic when dealing with us selling our home. From start to finish they have been nothing but informative and professional. I've found that John and Kayleigh have been particularly helpful in the sale of our property. Thank you!...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 27,2016
Minithumbup
By:
Jan 27,2016
0 people found
this helpful
John has been extremely professional and helpful in his handling of the sale of my property. I have felt very supported through the very stressful process of selling and buying....
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Was this helpful? Yes
Jan 26,2016
Minithumbup
By:
Jan 26,2016
0 people found
this helpful
Can't speak highly enough of this company! From the start of the process I was filled with the utmost confidence in the attitude of everyone I dealt with during the marketing and also following an offer being made. The handling of negotiations was done very professionally and their undertaking of due diligence in vetting the purchaser was most thorough. Exceptionally good service!...
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Comment on agent fees
Very reasonable with a feeling I got my money's worth!
Was this helpful? Yes
Jan 14,2016
Minithumbup
By:
Jan 14,2016
0 people found
this helpful
Karen was very helpful with us buying our first home :-) We look forward to working with her until the completion day and we have the keys in our hand...
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Dec 21,2015
Minithumbup
By:
Dec 21,2015
0 people found
this helpful
Fantastic service from start to finish being my point of contact with any queries. They were polite and always found a resolution to suit all parties. I would definitely use them again! Thank you...
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By: CJS
Dec 21, 2015
View all comments (1)
Thank-you for taking the time to review our service, we work very hard to look after all our valued customers, Have a fabulous Xmas. Many thanks, Craig....
Dec 18,2015
Minithumbup
By:
Dec 18,2015
0 people found
this helpful
As 1st time buyers we were clueless as to the process of purchasing a property. Every step was explained in detail & nothing was too much trouble. We were given regular updates which really helped take the stress out of buying. We cannot thank you enough for your help & support & would definitely recommend....
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Dec 16,2015
Minithumbup
By:
Dec 16,2015
0 people found
this helpful
Craig visited me and my wife and explained how and why onestoppropertysolutions would provide a comprehensive service from initial consultation to formal offer in excess of the asking price. John arranged three viewings within two days of the property appearing on Rightmove and three days later a formal offer was accepted. The customer service has exceeded our expectations and this company has delivered our desired outcome in a remarkably short time period....
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Areas covered
  • North West England

NLA


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Last updated at 10:36 AM 15/01/2016 by allAgents

Complaints Procedure

Complaints Procedure

One Stop Property Solutions prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.

Residential Estate Agency - Making a complaint

Information for Customers

One Stop Property Solutions is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.

Stage One รขย€ย“ Designated Personal Property Agent
All complaints should, in the first instance, be directed to your designated Personal Property Agent, She/he will endeavour to resolve your complaint immediately, and no later than five working days of the first notification.

Stage Two - Customer Services Manager
If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Customer Services Manager. You must write to them within one month of receiving your personal property agent response. The Customer Services Manager will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three รขย€ย“ Managing Director
If you remain dissatisfied, you may address your concerns in writing to the Managing Director within one month of the response from the Customer Services Manager. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.

Customer Relations
One Stop Property Solutions
Oak House
2 Gatley Road
Cheadle
Cheshire
SK8 1PY

Stage Four - The Property Ombudsman
After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online at http://www.tpos.co.uk Please note that you must do so within six
months of the date of the final letter. The Property Ombudsman will not consider your complaint until our
internal complaints process has been completed.
Last updated at 10:36 AM 15/01/2016 by allAgents
 Craig Craig
Valuer
35 reviews

About Craig No description set View full profile
Sally Sally
Office Manager
9 reviews

About Sally No description set View full profile
John John
Sales Manager
54 reviews

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Kayleigh  - no image available Kayleigh
Sales Administrator
23 reviews

About Kayleigh No description set View full profile
Karen  - upload your photo Karen
3 reviews

About Karen No description set View full profile
Stephanie M - upload your photo Stephanie M
Sales Administrator
5 reviews

About Stephanie No description set View full profile
Dave T - upload your photo Dave T
Regional Valuer
0 reviews

About Dave No description set View full profile


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