• Staff picture
    Stephanie
  • Staff picture
    Craig
  • Staff picture
    Sally
  • Staff picture
    John
  • Staff picture
    Kayleigh
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    Karen
  • upload your photo
    Bekki
Would you enjoy receiving 100% of the Market Value for your Home within 12 Weeks?

Why are we different?

- We offer a unique part exchange facility which enables potential buyers the opportunity of part exchanging their existing property for any of our current properties for sale.

- We offer exceptional personal service and we do exactly what we say we're going to do!

- 24/7 Telephone enquiry line (no potential buyers missed).

- 24/7 SMS enquiry facility (making it easier to enquir
Read full description...Would you enjoy receiving 100% of the Market Value for your Home within 12 Weeks?

Why are we different?

- We offer a unique part exchange facility which enables potential buyers the opportunity of part exchanging their existing property for any of our current properties for sale.

- We offer exceptional personal service and we do exactly what we say we're going to do!

- 24/7 Telephone enquiry line (no potential buyers missed).

- 24/7 SMS enquiry facility (making it easier to enquire about any of our properties day or night)

Your Personal Agent will Guide you through 3 Simple Steps:

1. Take the time to listen and understand your current situation

2. Clarify that she/he understands what it is you are trying to achieve

3. Work closely with you to create an Action Plan that will provide you with the end result obtaining you the price that you want in the time frame you desire.
One Stop Property Solutions

Oak House, 2 Gatley Road
Cheadle
Cheshire
SK8 1PY
0161 425 7878 / 01706 464071

“Such great help!...”

Apr 13,2019
Minithumbup
John
By: 'Hayley'
Apr 13,2019
1 people found
this helpful
This was my first experience dealing with an estate agents as we are first time buyers. So whilst I had no idea of the process, John was very quick to put me at ease and talk me through every step of the way, explaining to ...
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Was this helpful? Yes

“Very satisfied...”

Feb 22,2019
Minithumbup
By: 'Richard,Cheadle'
Feb 22,2019
0 people found
this helpful
After 8 months with another estate agent and doing all the chasing I changed to One Stop Property Solutions the best decision I ever made,in under 3 months house re marketed,sold and completed. The staff at One Stop are pro active and constantly keeping you ...
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Comment on agent fees
Good
Was this helpful? Yes

“Outstanding...”

Feb 18,2019
Minithumbup
By: 'Paula Hamlett'
Feb 18,2019
0 people found
this helpful
Cannot recommend these guys enough. They have gone above and beyond from start to finish. Kept me Informed every step of the way and nothing was too much for them....
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Comment on agent fees
Fees a little expensive. But you pay for what you get. Excellent service.
Was this helpful? Yes

“Excellent customer service...”

Jan 08,2019
Minithumbup
John
By: 'Mark and Sue S'
Jan 08,2019
0 people found
this helpful
This is how an estate agent should be. They are committed to selling your home and are very professional. It doesn't matter which member of staff you speak to, all deliver excellent customer service. Their communication is second to none, giving you every confidence that ...
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Comment on agent fees
Higher than some but not the most expensive.
Was this helpful? Yes
By: Loretta Locke
Feb 05, 2019
View all comments (1)
Mark and Sue, thank you very much for taking the time to leave such positive feedback on our services, your comments give other buyers and sellers the confidence that they we have their best interests at heart, our aim to sell your property at the highest price in the shortest time frame and making the whole process as stress free as possible. All the very best and thanks again ...

“service and suppurt...”

Jan 04,2019
Minithumbup
By: 'Gillian'
Jan 04,2019
0 people found
this helpful
One Stop successfully sold my house just before Christmas 2018. I found them to be a friendly , professional service, always 'on the ball' and quick to sort any problems as and when they occurred. They made sure the sale went through in good time, always responding ...
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Comment on agent fees
Its a lot of money but they all worked very hard. My solicitor was cheap and the service was slow - One Stop sorted out so many extra prolems due to this! so it felt like a case of getting what you pay for! Was grateful to have them when all else was stressful!
Was this helpful? Yes
By: Loretta Locke
Feb 05, 2019
View all comments (1)
Gillian, Thank you very much for taking the time to write such a positive review on our services. We do believe in giving value for money and a superb and professional service and always putting you - the customer at the heart of everything we do. I am glad the team were able to ease some of the stress caused by slow conveyancing. Thanks again ...

“No Comparison!...”

Dec 31,2018
Minithumbup
John
Craig
By: 'Very Happy Customer'
Dec 31,2018
0 people found
this helpful
These are the people you want to sell your home with-the team, in particular John & Becky, have the time and courtesy to deal with every possible question you may have. Their photographer is exceptional, the advert had my flat sold on the 2nd day of ...
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Comment on agent fees
Slightly more than average costs but well worth the investment because they get a far better deal for you.
Was this helpful? Yes
By: Loretta Locke
Feb 05, 2019
View all comments (1)
Thank you for taking the time to write this review and for all your positive points, the team do work hard to achieve the best price for your property, using professional photographers and floor plans really do showcase your property which in turn leads to lots of interest - a quick sale - and a good price!! We are pleased that we have given you value for money. Thanks again ...

“Exceeded expectations!...”

Aug 29,2018
Minithumbup
Craig
Bekki
By: 'Sarah'
Aug 29,2018
0 people found
this helpful
Customer service since my first interaction with One Stop has been exceptional. Every member of staff I have spoken to has gone above and beyond my expectations. They took the time to understand what was important to me in my house sale and I have ...
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Comment on agent fees
Above average, but justifiably.
Was this helpful? Yes
By: Loretta Locke
Feb 05, 2019
View all comments (1)
Thank you Sarah for taking the time to write such a glowing review. To state the team have gone 'above and beyond' your expectations is superb feedback and all customers are important to us as you have experienced. Once again thanks for taking the time to write the review !! ...

“Amazing...”

Aug 28,2018
Minithumbup
Craig
Bekki
By: 'Louisa Lupton'
Aug 28,2018
0 people found
this helpful
Unbelievable from start to finish. Have recommended this estate agency to everyone I know! Professional and outstanding at every single point. If only more businesses were run like this one. Thank you....
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Comment on agent fees
Good
Was this helpful? Yes
By: Loretta Locke
Feb 05, 2019
View all comments (1)
Hi Louisa, Thanks for your fabulous feedback, we appreciate you taking the time to write this review!! ...

“First class service from The One Stop Team...”

Aug 09,2018
Minithumbup
Kayleigh
John
By: 'Peter Kay’s Uncle'
Aug 09,2018
0 people found
this helpful
John was great during the sales negotiation stage - so now I have bought and moved into the property I wanted - thanks. Kayleigh has been an absolute diamond throughout the sales progression stage, at a time when many other agents are noticeable by their ...
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Comment on agent fees
Believe me for the quality of service - the fees are worth every penny!
Was this helpful? Yes
By: Kayleigh
Aug 09, 2018
View all comments (1)
Hi David, thank you very much for your kind words. It's been an absolute pleasure. We wish you all the very best in your new home. ...

“Fantastic team!...”

Jul 18,2018
Minithumbup
Craig
By: 'Rachael Bury'
Jul 18,2018
0 people found
this helpful
On meeting Craig we were promised a quick sale which is what we needed and the team beat all expectations with a very quick sale and not only did they get us a great price they were very attentive and supportive - I cannot thank ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Loretta Locke
Feb 05, 2019
View all comments (1)
Rachael, thank you for taking the time to write such a fantastic review, as you have stated we always aim to get the best price in the shortest time and its great that you feel we have achieved this whilst being attentive and supportive. Thanks again ...

“Excellent Customer Service...”

Jul 04,2018
Minithumbup
Craig
John
By: 'D&D Halsall'
Jul 04,2018
0 people found
this helpful
From the initial contact all staff introduced themselves, were polite & communicated well with ourselves & potential buyers. Clear advice was given & understood. Within less than 48 hours of the property being advertised we had 2 offers made. We would definitely recommend this company....
read full review
Comment on agent fees
Fees were discussed in full.
Was this helpful? Yes
By: Loretta Locke
Feb 05, 2019
View all comments (1)
Thanks for taking the time to write such a glowing review, we appreciate your feedback and always open and honest regrading fees and no hidden costs etc. All the best ...

“First Class...”

Jul 02,2018
Minithumbup
Craig
By: 'Stephen Naylor Eaton'
Jul 02,2018
0 people found
this helpful
Since our first meeting, Craig has been very supportive through a very difficult situation pre-sale. He has advised me on routes to follow and has treated me more like a friend than a client. I would definitely recommend Craig and his team....
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Comment on agent fees
For the service and support I have received, I am happy with the fees.
Was this helpful? Yes
By: Loretta Locke
Feb 05, 2019
View all comments (1)
Hi Stephen, What wonderful feedback, we are here to give friendly and professional advice and get the very best price in the shortest time frame. Thanks again ...

“First Class...”

Jul 02,2018
Minithumbup
John
By: 'Stephen Naylor Eaton'
Jul 02,2018
0 people found
this helpful
So far, John has been a friendly voice on the telephone. He is very knowledgeable and has answered any queries in detail. He has promised his full support throughout the sale and, from my conversations with John, I have no doubt that this will be ...
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Was this helpful? Yes

“Very good, friendly service...”

Jun 06,2018
Minithumbup
Kayleigh
By: 'Matthew Butcher'
Jun 06,2018
0 people found
this helpful
Very good all round, Kayleigh in particular always friendly and kept us up to date on how our buy was moving forward and if there was anything we needed to do....
read full review
Was this helpful? Yes

“A very positive experience. Nothing was too much trouble and I was kept up to date every step of the way. A great team. Thank you...”

May 30,2018
Minithumbup
By: 'Aileen'
May 30,2018
0 people found
this helpful
A very positive experience. Nothing was too much trouble. Kept me up to date all the way. Great team. Thank you...
read full review
Comment on agent fees
Good value fees
Was this helpful? Yes

“Amazing team for first time buyer...”

May 24,2018
Minithumbup
John
Kayleigh
By: 'Sarah Smith'
May 24,2018
0 people found
this helpful
This was my first property purchase so I didn't really know what to do at all, and John and Kayleigh talked me through it step by step and made sure I understood everything. They constantly kept me updated and were always more than happy to ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Kayleigh
May 24, 2018
View all comments (1)
Thank you so much for your review and kind comments. We wish you all the happiness in your new home. Kindest regards, Kay ...

“Amazing!...”

May 04,2018
Minithumbup
John
Stephanie
By: 'Beth Roberts'
May 04,2018
0 people found
this helpful
This company has done in one month what three high street estate agents were unable to do in nine months!!!!! From the initial consultation at my home with Craig, this company really looks after you. The customer service is second to none, all of the ...
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Comment on agent fees
The fee is fair given the quality and level of the service I received - you get what you pay for.
Was this helpful? Yes

“Performance...”

May 02,2018
Minithumbup
John
Kayleigh
By: 'Callum'
May 02,2018
0 people found
this helpful
Team was very helpful and efficient throughout the entire process. We're always at the other end of the phone if I had any questions or needed help....
read full review
Was this helpful? Yes
By: Kayleigh
May 02, 2018
View all comments (1)
Thank you very much for your positive review. It was a pleasure working with you. ...

“Helpful and Efficient...”

Apr 25,2018
Minithumbup
Kayleigh
John
By: 'Tom'
Apr 25,2018
0 people found
this helpful
Had a really positive experience from start to finish - both Kayleigh and John were very helpful and informative and worked quickly to answer questions and progress the purchase. Felt the experience was transparent and open which was good for myself and Laura as first ...
read full review
Comment on agent fees
N/a
Was this helpful? Yes
By: Kayleigh
Apr 25, 2018
View all comments (1)
Thank you very much for your positive review. It was a pleasure working with you. Best regards, Kayleigh ...

“Its the first time we have heard of One Stop ......”

Mar 08,2018
Minithumbup
Kayleigh
John
By: 'Johnathan'
Mar 08,2018
0 people found
this helpful
Its the first time we have heard of One Stop when we bought our new home from them, they are a very friendly group of people and kept us informed every step of the way...
read full review
Comment on agent fees
we didn't pay anything as we way a buyer
Was this helpful? Yes
By: Kayleigh
Mar 09, 2018
View all comments (1)
Thank you for your positive review. It's very much appreciated. We hope you will be very happy in your new home :) ...

“I had been dreading selling my house, especially after a ......”

Jan 30,2018
Minithumbup
John
Craig
By: 'Matt'
Jan 30,2018
0 people found
this helpful
I had been dreading selling my house, especially after a less than helpful first visit from a local estate agent, but having come across One Stop Property and their glowing reviews I decided to give them a try. The process has been extremely quick and ...
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Comment on agent fees
Expensive, but you get what you pay for.
Was this helpful? Yes

“Very truthful market appraisal to start with, house was on ......”

Jan 26,2018
Minithumbup
John
By: 'Julie'
Jan 26,2018
0 people found
this helpful
Very truthful market appraisal to start with, house was on the market quickly. Had an offer with approx 2 weeks. Full market value. Can't really ask more than that. Easy to deal with and were always happy to talk things through when I called. Would recommend ...
read full review
Comment on agent fees
Not the cheapest, but you get what you pay for.
Was this helpful? Yes

“Great service from all the team. Can only pick two ......”

Jan 26,2018
Minithumbup
John
Stephanie
By: 'Matthew Williams'
Jan 26,2018
0 people found
this helpful
Great service from all the team. Can only pick two but all the other staff are great as well. Nothing is to much to ask. Always get a prompt answer when you call and they keep you up to date with how your sale is ...
read full review
Comment on agent fees
Good fees
Was this helpful? Yes

“I have found one stop to be extremely helpful with ......”

Dec 07,2017
Minithumbup
John
By: 'Mike'
Dec 07,2017
0 people found
this helpful
I have found one stop to be extremely helpful with everything. Very friendly and easy to talk to. Would definitely recommend them....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Well, after speaking on the phone for a while, it ......”

Dec 01,2017
Minithumbup
John
By: 'Shirley North'
Dec 01,2017
0 people found
this helpful
Well, after speaking on the phone for a while, it is nice to put a face to the voice! We would like to say thank you very much to John for working extremely hard to sell our house.The service has been first class, we ...
read full review
Comment on agent fees
It is a little more expensive but the work done and the outcome achieved makes it worthwhile.
Was this helpful? Yes

“I would have no hesitation in recommending this company they ......”

Nov 24,2017
Minithumbup
Sally
John
By: 'Alec Girvan'
Nov 24,2017
0 people found
this helpful
I would have no hesitation in recommending this company they go the extra mile to achieve customers goals its not easy to single anyone out i...
read full review
Comment on agent fees
They are good
Was this helpful? Yes

“One Stop property solutions has been excellent and recommend them ......”

Nov 07,2017
Minithumbup
John
By: 'soria jackson'
Nov 07,2017
0 people found
this helpful
One Stop property solutions has been excellent and recommend them to anyone i know. john and his team have been fantastic and helpful all the way through the sale of our home and we are also buying a property through One Stop aswell . john and ...
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Comment on agent fees
good
Was this helpful? Yes

“Fantastic service worked really hard to to get everything done ......”

Nov 06,2017
Minithumbup
Kayleigh
John
By: 'Donna'
Nov 06,2017
0 people found
this helpful
Fantastic service worked really hard to to get everything done as quickly as possible thank you guys I love my new home x...
read full review
Was this helpful? Yes

“John has been great when it comes to professionalism and ......”

Oct 11,2017
Minithumbup
John
By: 'Kaz'
Oct 11,2017
0 people found
this helpful
John has been great when it comes to professionalism and dealing with his customers . I would highly recommend One Stop , Mehmood...
read full review
Was this helpful? Yes

“Following the introduction to One-Stop, everything that they said about ......”

Sep 19,2017
Minithumbup
By: 'Happy-mover'
Sep 19,2017
1 people found
this helpful
Following the introduction to One-Stop, everything that they said about the business and how it's conducted, happened. We have been kept in almost daily contact by e-mail, text, and direct phone calls. Staff have always been helpful, constructive, and supportive. Compared to other estate agents ...
read full review
Comment on agent fees
Fees are higher than other estate agents, but this is reflected in the excellent quality of service given. Well worth it.
Was this helpful? Yes
Areas covered
  • SK12
  • SK8
  • SK13
  • SK3
  • SK14
  • SK4
  • SK15
  • SK5
  • SK16
  • SK6
  • BB4
  • SK7
  • OL13
  • SK8
  • M20
  • SK9
  • All Surrounding Areas
  • SK10
  • SK11

NLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 103 1 46 0 2 1

Fees

No fees set.

Complaints Procedure

Complaints Procedure

One Stop Property Solutions prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.

Residential Estate Agency - Making a complaint

Information for Customers

One Stop Property Solutions is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.

Stage One – Designated Personal Property Agent
All complaints should, in the first instance, be directed to your designated Personal Property Agent, She/he will endeavour to resolve your complaint immediately, and no later than five working days of the first notification.

Stage Two - Customer Services Manager
If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Customer Services Manager. You must write to them within one month of receiving your personal property agent response. The Customer Services Manager will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three – Managing Director
If you remain dissatisfied, you may address your concerns in writing to the Managing Director within one month of the response from the Customer Services Manager. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.

Customer Relations
One Stop Property Solutions
Oak House
2 Gatley Road
Cheadle
Cheshire
SK8 1PY

Stage Four - The Property Ombudsman
After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online at http://www.tpos.co.uk Please note that you must do so within twelve months of the date of the final letter. The Property Ombudsman will not consider your complaint until our
internal complaints process has been completed.
Last updated at 10:36 AM 15/01/2016 by allAgents
Staff picture Stephanie
(13)

Staff picture Craig
(52)

Staff picture Sally
(10)

Staff picture John
(98)

Staff picture Kayleigh
(36)

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(3)

No image available Bekki
(2)

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