• Kirsten Pauli
    Kirsten Pauli
  • Michael Petherbridge
    Michael Petherbridge
  • Paul Gibbens
    Paul Gibbens
  • Matteo Donna
    Matteo Donna
  • Nicola Heard
    Nicola Heard
  • Gina  Begbie
    Gina Begbie
  • Andrew Jackson
    Andrew Jackson
  • Leona Potter
    Leona Potter
  • Jack Mahoney
    Jack Mahoney
  • Stephen Banks
    Stephen Banks
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    Maxine
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    gina baige
  • Erika Janosova
    Erika Janosova
  • Dominic Francois
    Dominic Francois
  • James Dunford
    James Dunford
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    Daniel
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    Alex Smith
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bo Read full description...Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
Jun 02,2017
Minithumbup
Alex Smith
By:
Jun 02,2017
0 people found
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Alex is a very nice guy. He has been very professional but also approachable during our tenancy. From negotiating the contract, putting us in contact with the landlord, giving us notice about viewings, to arranging the checkout, Alex has been very helpful and always had good communication with us. It's also great chatting with him whenever we meet in person. If I'd come back to London and need a flat, I would definitely go to Alex again....
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Apr 30,2017
Minithumbup
Michael Petherbridge
Paul Gibbens
By:
Apr 30,2017
0 people found
this helpful
Paul, Michael and Matteo were absolutely lovely to deal with and held my hand from start to finish. A highly professional firm....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 07,2017
Minithumbup
Alex Smith
By:
Apr 07,2017
0 people found
this helpful
I recently moved from Canada and met Alex while looking for properties. Alex was a huge help with us moving in to our dream rental property. Great communication, response time and keeping us up to date with the process. Would definitely recommends Oliver Jaques but more specifically Alex. The process of moving countries was overwhelming and the thought of finding a nice flat/location was daunting. Alex made it simple. He is an honest and true salesperson. Highly recommend him to anyone!...
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Apr 07,2017
Minithumbup
Alex Smith
Stephen Banks
By:
Apr 07,2017
0 people found
this helpful
Alex and Stephen have been a massive help with sorting out our new tenancy for us, they have been very quick, easy and helpful for getting things sorted. I would definitely come here again and go with Oliver Jaques. They are always in constant contact, keeping us updated with the process, which makes it a lot less stressful on us so things are going smoothly. Fees are cheap and competitive for the agents around here....
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Comment on agent fees
Great
Was this helpful? Yes
Apr 04,2017
Minithumbup
Alex Smith
By:
Apr 04,2017
0 people found
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Alex Smith was extremely helpful in this process of finding a flat. After we made our offer, he was constantly communicating with us updates and upcoming steps....
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Comment on agent fees
bad
Was this helpful? Yes
Mar 31,2017
Minithumbup
Alex Smith
Stephen Banks
By:
Mar 31,2017
0 people found
this helpful
Both Alex and Stephen are helpful and responsive. Also, they have sufficient knowledge to the property and the area and answered our queries not just quickly but also correctly. The information about agent fees and how will the paperwork being carried out are made clear from the beginning, which is great!...
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Mar 28,2017
Minithumbup
Michael Petherbridge
Paul Gibbens
By:
Mar 28,2017
0 people found
this helpful
Michael, Paul & Matteo were amazing! They held our hand through one failed sale and promptly found another buyer for our flat. They were always supportive and pragmatic and gave good, consistent, helpful advice. They were always available and managed the entire process from offer to completion, ensuring that both we and the vendor were constantly updated. Michael, through herculean effort, finally dragged everyone across the line to ensure we did not miss the agreed exchange date for our new...
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Comment on agent fees
No issues whatsoever with fees, very happy with the service and the fee agreement that allowed for higher and lower % fees depending on certain factors.
Was this helpful? Yes
Mar 23,2017
Minithumbup
Michael Petherbridge
Paul Gibbens
By:
Mar 23,2017
0 people found
this helpful
On a recommendation from a neighbour I sold through them and found them straightforward, helpful, friendly, accessible and quick. They know the area, give good advice, found me a buyer very quickly and made sure the sale went through swiftly and without hitches. They also gave me good advice in the run up to the sale when I was considering whether to sell or rent my property and without any of the kind of pressures that some other agents put me under to go through them. A good reliable local es...
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Comment on agent fees
Nobody likes paying these of course, but they were competitive, with a small discount thrown in which I appreciate.
Was this helpful? Yes
Mar 23,2017
Minithumbup
Daniel
By:
Mar 23,2017
0 people found
this helpful
Mine was a particularly lengthy process, mostly due to circumstances beyond my control, but thankfully Jack and Dom were consistent with their help and advice throughout. As anyone buying or selling property will testify, it can be a shady game in terms of people delivering when they say they will. I lost count of the empty promises along the way. Not the case with these guys though. Always available and completely reliable. Kept me sane. Dan Crossley...
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Mar 20,2017
Minithumbup
By:
Mar 20,2017
0 people found
this helpful
Very friendly and professionals. We have sold and bought through them and the experience has been very very good. We tried once to save the money by going to an online service and gout our hands burned, Oliver jaques helped us out and sorted the mess out with no fuss and going well beyond their responsibilities. After the purchase, they have not been shy of giving advice and support....
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Comment on agent fees
We negotiated but worth every penny none the less.
Was this helpful? Yes
Mar 17,2017
Minithumbup
Jack Mahoney
Dominic Francois
By:
Mar 17,2017
0 people found
this helpful
I hope that both Jack and Dominic continue to do what they do in the way they do it for many years to come. They are professional, straight talking and did everything we could have wanted. Thanks....
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Comment on agent fees
Good value
Was this helpful? Yes
Feb 28,2017
Minithumbup
Matteo Donna
Michael Petherbridge
By:
Feb 28,2017
0 people found
this helpful
We recently bought a property through Oliver Jaques, and we have never been more impressed with an agency. Matteo was particularly dedicated to the cause, and helped us secure our dream home quickly and efficiently. Especially when compared to the agent we used to sell our old property, they are light years ahead. Michael was on top of the ball during the conveyancy process and knew what to do at each step, keeping the vendor informed and relaying feedback to us. We couldn't have found a better ...
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Was this helpful? Yes
Feb 28,2017
Minithumbup
Michael Petherbridge
Matteo Donna
By:
Feb 28,2017
0 people found
this helpful
We were fortunate to arrange both our but and sell with Oliver Jaques, both Michael and Matteo and the rest of the Surrey Quays team were working hard to make our transaction happen. It was full of issues but in the end Michael kept things positive and supported us whole heartedly and in a professional manner....
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Comment on agent fees
The fees are in line with market rates and the team did work hard to make it happen.
Was this helpful? Yes
Jan 11,2017
Minithumbup
Paul Gibbens
By:
Jan 11,2017
0 people found
this helpful
We recently sold our property through Oliver Jaques and were extremely impressed with the service they provided us. Our agent Paul Gibbens was professional, straight talking and realistic in his advice to us and he always tried to go over and above to assist us where possible. Having had a bad experience with other agents in the past, we were pleasantly surprised at the job done by Oliver Jaques in comparison to perhaps more well known competitors in the market....
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Comment on agent fees
Agent fees were standard in comparison to others in market.
Was this helpful? Yes
Jan 09,2017
Minithumbup
Paul Gibbens
Michael Petherbridge
By:
Jan 09,2017
0 people found
this helpful
I bought and sold in Dec 2016 using Oliver Jaques and I was very impressed with the professionalism, speed, pro activeness to progress negotiations and resolve prospective sticking points in a very honest, transparent and pragmatic way. We agreed prices for both sale and purchase mid/end September and completed mid December. Overall, I was very pleased with the service and appreciated the support but also the friendly and accommodating approach that Michael, Paul and the team provided to allow...
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Comment on agent fees
Fees were reasonable.
Was this helpful? Yes
Dec 23,2016
Minithumbup
Michael Petherbridge
Paul Gibbens
By:
Dec 23,2016
0 people found
this helpful
I recently purchased a buy-to-let property advertised by Oliver Jaques (December 2016). They offered an excellent service and maintained great communication with the seller at all times and offered regular updates. Paul & Michael were extremely friendly and professional. I'd highly recommend....
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Comment on agent fees
Not applicable as I was purchasing
Was this helpful? Yes
Dec 21,2016
Minithumbup
Michael Petherbridge
Paul Gibbens
By:
Dec 21,2016
0 people found
this helpful
Very good service all round very helpful with every aspect even when dealing with very slow solicitors . I would have no hesitation in recommending Oliver Jacques...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 12,2016
Minithumbup
Paul Gibbens
Michael Petherbridge
By:
Dec 12,2016
0 people found
this helpful
Were very helpful and proactive. Spent a lot of time & effort getting the deal sorted despite the (often very!) slow solicitors. I would definitely recommend to friends in the future....
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Comment on agent fees
Unknown
Was this helpful? Yes
Nov 08,2016
Minithumbup
Gina Begbie
Michael Petherbridge
By:
Nov 08,2016
0 people found
this helpful
Oliver Jaques are outstanding. I discovered them years ago thanks to another satisifed client after I'd rented unhappily through larger, nationwide agents. There's such a difference! At OJ you're supported by a small team who are very skilled in pricing, marketing and management in the quarters where they work. They're a small and stable enough team to be friendly, flexible and work together and they've got a fine eye for details. I won't pick names as everyone - Kirsten, Stephen, Michael, Gina,...
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Comment on agent fees
Fair.
Was this helpful? Yes
Oct 28,2016
Minithumbup
Michael Petherbridge
Paul Gibbens
By:
Oct 28,2016
0 people found
this helpful
I have both bought and sold through OJ over the last few years. Each time Michael and his team have brought a consistently high level of commitment and professionalism to the transaction. Highly recommend them....
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Comment on agent fees
Their fees are fair.
Was this helpful? Yes
Aug 30,2016
Minithumbup
Michael Petherbridge
Paul Gibbens
By:
Aug 30,2016
0 people found
this helpful
I have just completed the sale of my flat in Rotherhithe. Michael and Paul have been extremely professional and helpful from the beginning to the end. They have been excellent at following up throughout and at guiding me on the prices and comments from potential buyers....
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Was this helpful? Yes
Aug 25,2016
Minithumbup
Michael Petherbridge
Paul Gibbens
By:
Aug 25,2016
0 people found
this helpful
Excellent service from Michael and Paul. We started with an online agent and they were rubbish. Once Paul (and his colleague Andrew) from OJ took over we had 8 potential buyers in the flat within three days and an offer exceeding the asking price shortly after. But even more importantly, Michael expertly shepherded us and all other chain links through the long-winded conveyancing process and kept the whole transaction on track, even when things got dicey at the end. I recommend them without hesi...
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Comment on agent fees
We got a discount because we bought from them many years ago.
Was this helpful? Yes
Aug 05,2016
Minithumbup
Michael Petherbridge
Paul Gibbens
By:
Aug 05,2016
0 people found
this helpful
Fantastic service from this estate agents.I had support from day one off me accepting them to sell my flat for me.They were ready at any time of day to give me support and help in anything I needed to know about selling my flat.Flat was sold quicker than expected,and also sold at a price I was not expecting .Thank you micheal and Paul for your fantastic support and also the team,keep up the good work,wish you lot all the best for the future....
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Was this helpful? Yes
Jul 08,2016
Minithumbdown
Kirsten Pauli
Gina Begbie
By:
Jul 08,2016
0 people found
this helpful
Kirsten and Gina have always been very helpful and responsive to all kind of queries. I have been living in the property for about 4-5 years already and had very good experience overall. They both have been excellent help when i have given my notice to leave and sorting out the contract with the new tenant. Thanks for your help!...
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Was this helpful? Yes
Jul 04,2016
Minithumbup
Michael Petherbridge
Paul Gibbens
By:
Jul 04,2016
0 people found
this helpful
Very satisfied with the whole sales process, from initial instruction to completion. Dealt with Michael, Paul and Mateo and found all of them to be professional....
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Comment on agent fees
Completely satisfied with the fees.
Was this helpful? Yes
Jun 21,2016
Minithumbup
Paul Gibbens
Michael Petherbridge
By:
Jun 21,2016
0 people found
this helpful
Both Paul & Michael were really helpful throughout my purchase. As a first time purchaser they made it a pleasure for me!...
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Was this helpful? Yes
Jun 17,2016
Minithumbup
Michael Petherbridge
Kirsten Pauli
By:
Jun 17,2016
0 people found
this helpful
Very good experience with OJ, involving letting my property for nearly 20 years and then in selling it. Good advice in helping me decide whether to sell or re-let and in getting the specifications right for a refurbishment. Always happy to dig in when the sales process was dragging....
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May 10,2016
Minithumbup
Kirsten Pauli
By:
May 10,2016
0 people found
this helpful
Kirsten has been amazing over the course of the many years that she has been handling the management of the flat, the process has been entirely professional and correspondence has always been promptly attended to. As an absentee landlord it is very reassuring to know that if anything requires attending to, then Kirsten is there to pick up the phone or to direct me to one of her colleagues. The tenant sourcing has been of extraordinarily high quality. I have nothing but praise for Kirsten and OJ....
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By: Georgina Begbie
May 12, 2016
View all comments (1)
Thank you for taking the time to leave this review. We are delighted that you are happy with the service that you receive and look forward to dealing with you for many more years to come. ...
Mar 17,2016
Minithumbup
Erika Janosova
Gina Begbie
By:
Mar 17,2016
1 people found
this helpful
After 4 years living in Bow I would like to express my gratitude for the way I have been taken care of by Oliver Jaques. Their amazing team of people built a trust relationship from the beginning that made me feel in the best hands both professionally and personally. In my opinion they strike the perfect balance between an outstanding service and friendly staff. I would definitely recommend them....
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By: Georgina Begbie
May 12, 2016
View all comments (1)
Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future ...
Feb 04,2016
Minithumbup
Jack Mahoney
By:
Feb 04,2016
0 people found
this helpful
I have lived in BQ for years and rented 4 different flats in the development until recently purchasing one myself. Leona, Jack and Dom have been great over the years, always extremely helpful and responsive. However, Jack was particularly impressive when dealing with my recent purchase. Unfortunately the solicitors for both parties were less than adequate and without Jack's intervention, completion would not have occurred. Jack realised that the solicitors were not pro-active and he then interve...
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Was this helpful? Yes

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Agent Fees

OUR LETTINGS FEES

Agency Fee / Per Tenant £120 INC VAT
Guarantors Fee / (each guarantor) £75 INC VAT
Referencing Fee – Included in agency fee N/A
Check In Fee (dependant on property size) £96-126 INC VAT
Additional Occupant Fees £300.00 INC VAT
(this includes new contract, references and deposit protection)

Pets disclaimer fees/ additional pet deposit £250 INC VAT
( maximum charge)
Holding Deposit One Weeks Rent



THESE PRICES ARE CORRECT AS OF 5th January 2017


LETTINGS FEES

LET ONLY 10% PLUS V.A.T

RENT COLLECTION 12.5% PLUS V.A.T

FULL MANAGEMENT 15% PLUS V.A.T

N.B – fees are based on annual rent. These fees may be negotiable. Please discuss with our Lettings Staff.
Last updated at 10:00 AM 06/01/2017 by allAgents

Complaints Procedure

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Last updated at 10:00 AM 06/01/2017 by allAgents

Bow
The Bow QuarterFairfield Road, London E3 2UB
(26)
Surrey Quays
229-231 Lower Road, London SE16 2LW
(106)

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