99% sales valuation accuracy
99% sales fee satisfaction
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and ...
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Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
...left to get your reviews in for the
2019
Estate & Letting Agent Awards
Latest Reviews
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23rd Aug 2019
reviewed by 'Goda Tamosiuniene'
10th Aug 2019
reviewed by 'aislinn mulligan'
3rd Aug 2019
reviewed by 'Marion Lee'
25th Jul 2019
reviewed by 'karen thomas'
18th Jul 2019
reviewed by 'Tajana Ujevic'
18th Jul 2019
reviewed by 'Nicki Rodriguez'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 99% | £235,000 | £3,500,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 38 | 2 | 73 | 5 | 68 | 0 | 44 | 0 | 6 | 2 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Aug 23,2019
Aug 23,2019
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Excellent service, huge thank you to Michael, who made all process easy and enjoyable. Highly recommending Oliver Jaques and especially Michael as an agent....
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Aug 10,2019
Aug 10,2019
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Great responsive helpful agents. I was pleased with the service and the information provided.
Thanks a lot to Matteo for his help...
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Aug 03,2019
Aug 03,2019
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My husband Glen and I embarked on our journey to sell our flat as quickly as possible in February 2019. We decided to try out three local estate agents to see what they all had to offer. There was one person who stood head and shoulders ...
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Jul 25,2019
Jul 25,2019
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Great service from the team at Oliver Jaques. They sold my flat for a great price and made the whole process run very smoothly. Couldn't have been happier with the service. Thanks OJ's!...
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Jul 18,2019
Jul 18,2019
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OJ have just sold a property for me and my wife.
The sales team lead by Michael Petherbridge are superb. They got viewing after viewing and never gave up until a serious prospective buyer was found. Their negotiators' commitment is second to none and Michael's ...
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Jul 18,2019
Jul 18,2019
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Michael and Paul are fantastic to work with and have done an amazing job selling my property this week. Highly recommend anyone wanting to sell their property to use this company. Great customer care letting me know viewing times, marketed my property to a high ...
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Jul 18,2019
Jul 18,2019
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I have been a tenant for a while now and can not be happier with this agency. I have rented before, with other agencies and have never been as happy as with OJ. Gina and Erika in particular are always at the other end of ...
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May 25,2019
May 25,2019
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I bought a property 3 years ago using Oliver Jacques and didn't hesitate when it was time to sell it to use them.
What i value most is their honesty and transparency, qualities that are rare in estate agency industry.
I have experience buying and selling ...
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Comment on agent fees
All estate agents are expensive, in comparison they are reasonably priced and they get the job done well so are value for money.
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May 03,2019
May 03,2019
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Oliver Jaques is the best agency I had so far.
I want to mention our letting negotiator Serkan which has been professional and quick in all services.
All our queries were answered so fast by Serkan and the team and all our needed listened.
I ...
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Apr 23,2019
Apr 23,2019
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I have rented previously, this was by far the easiest and smoothest, I was fully informed at every stage and all my queries answered in a very timely manner, excellent service....
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Apr 04,2019
Apr 04,2019
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The team showed significant and prolonged commitment to complete the sale of my property. The property was on the market for almost 2 years, a number of offers and the final buyer who was very demanding. O-J continuously pushed all parties to conclude the sale. Without ...
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Comment on agent fees
The agent's fees were very competitive for London sales.
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Apr 03,2019
Apr 03,2019
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Very efficient service and we were well informed and looked after.
After service was also very good and we had quick responses...
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Comment on agent fees
Great, no additonal fees
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Apr 03, 2019
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(1)
Many thanks for your review Rukaya!
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Serkan.
We sincerely hope you enjoy living at your new apartment and look forward to one day working with you again. ...
Apr 03,2019
Apr 03,2019
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Serkan was very helpful, i couldn't find the property so he came and pick me up from the main street....
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Comment on agent fees
Good
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Apr 03, 2019
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Many thanks for your review Panagiotis!
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Serkan.
We sincerely hope you enjoy living at your new apartment and look forward to one day working with you again. ...
Apr 03,2019
Apr 03,2019
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Man like Serkan running the show and making it happen! Thanks alot for the Excellent service provided and finding us a welcoming comfy home. Moving or renting isnt always easy or smooth, But Serkan ensured everythign was done in a timely manner and provided all ...
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Comment on agent fees
Good enough
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Mar 08,2019
Mar 08,2019
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Michael assisted us in the purchase of our flat. He provided a friendly, honest and very efficient service, with a lot of following up and chasing that was needed towards the end of our purchase - paying a lot of attention to detail, going the ...
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Apr 03, 2019
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Many thanks for your review Priya and Paul!
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Michael.
We sincerely hope you enjoy living at your new apartment and look forward to one day working with you both again. ...
Mar 07,2019
Mar 07,2019
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Oliver Jacques recently sold my property. I can't recommend them highly enough. 100% professional service and a pleasure to deal with....
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Comment on agent fees
Competitive fees
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Apr 03, 2019
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Many thanks for your review Natalie!
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Michael and Paul.
We sincerely look forward to one day working with you again. ...
Mar 05,2019
Mar 05,2019
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Serkan was amazing!he helped us to find our house 's dream in just 2 days,and i moved in in one week. Professional,accurate, he told us everything and he replu always to all my question. I will raccomand oliver jaques and him to my ...
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Apr 03, 2019
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Many thanks for your review Luigi!
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Serkan.
We sincerely hope you enjoy living at your new apartment and look forward to one day working with you again. ...
Mar 05,2019
Mar 05,2019
0
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The service from Oliver Jacques and Matteo Donna was absolutely fantastic.
From the moment I met Matteo nothing was too much hassle, he never pressured me, and provided expert objective guidance to me. He really took the time to understand what was important for me ...
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Comment on agent fees
Reasonable fees
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Apr 03, 2019
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Many thanks for your review James!
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Matteo.
We sincerely hope you enjoy living at your new property and look forward to one day working with you again. ...
Feb 01,2019
Feb 01,2019
0
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My husband and I are really happy with the service that Oliver Jaques have provided us. They have been very helpful with us and we will recommend them to everybody.
Serkan has been really nice and helpful with us all the time, we are very ...
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Comment on agent fees
They are fine.
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Apr 03, 2019
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Many thanks for your review!
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Serkan.
We sincerely hope you enjoy living at your new apartment and look forward to one day working with you again. ...
Jan 22,2019
Jan 22,2019
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We've rented a small 1 bedroom flat through Oliver Jacques for 14 months. Everything was fine during the tenancy. But they deducted £350 from our deposit for ridiculous charges at the end although we left the flat in a good state. £45 to change 2 light bulbs (the bulbs were ...
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Jan 22, 2019
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Dear Minh,
Thank you for your review, however based on our correspondence throughout your tenancy and dealing with the deposit return we have to disagree with your comments and find it disappointing that you have chosen to use this particular platform to express these concerns.
The deductions put forward to you were based on the findings of the independent check out carried out at the end of your tenancy which showed the property required cleaning, along with the damages caused that requi ...
Jan 15,2019
Jan 15,2019
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Paul and Sharon we're both excellent during the whole sales process, despite some difficult issues which arose. I would definitely use them again....
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Comment on agent fees
Good
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Jan 11,2019
Jan 11,2019
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We are very pleased and happy with the service of both agents, they were very helpful at all times on our first renting experience. Absolutely good work from both of them....
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Good
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Jan 10,2019
Jan 10,2019
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Highly recommended. Serkan helped us to find the apartment. He was very helpful with all the procedure. Very professional nice and friendly agent....
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Good
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Jan 08,2019
Jan 08,2019
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My partner and I are very happy with the quality of service the we received. Serkan was extremely helpful and professional and helped us find an amazing property very quickly! The agency fees are very reasonable too! I would definitely recommend Serkan and the Agency ...
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Comment on agent fees
Good. The fees are very reasonable.
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Jan 03,2019
Jan 03,2019
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Michael and Paul have been very helpful with the sale of my flat in a difficult market. They have been very responsive in their communication and balanced in their advise. With Sharon and Fabio too, they formed a very professional team, who have great experience ...
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Comment on agent fees
Relative the the industry standards, the fees were very reasonable
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Mar 07, 2019
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An exceptional estate agent that goes above and beyond. I have dealt with several estate agents before and would give recommendation preference to Oliver Jaques for their dedicated and caring service. ...
Dec 20,2018
Dec 20,2018
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We recently sold our flat and we're ver impressed and pleased with the service received from Matteo and Sharon. The sale was processed very quickly and smoothly and we were kept informed all the time by the team
If ever we were looking to purchase ...
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Comment on agent fees
Very good and by far the best value for money
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Dec 18,2018
Dec 18,2018
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Serkan Up managed us through the process of viewing and securing the apartment we'll probably live in for the entirety of our stay in London. He was professional, friendly, patient, and his service came with a personal touch which we greatly appreciated. He was also ...
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Comment on agent fees
Very reasonable for London
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Dec 10,2018
Dec 10,2018
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Serkan has been an absolute pleasure to deal with. Although we didnt rent a property through him, his professionalism and friendliness made the whole experience good from start to finish. He has been very responsive to any questions I have had and always went above ...
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Comment on agent fees
Good
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Dec 06,2018
Dec 06,2018
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I bought my flat from these guys and just over a decade later they achieved a successful sale for me! Very friendly service throughout. Thanks!...
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Comment on agent fees
Fees in line with the competition.
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Dec 07, 2018
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Many thanks for your kind comments Adam, it was a pleasure to work with you again. All the very best for the future. ...
Nov 23,2018
Nov 23,2018
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I found the staff at Oliver Jacques to be very helpful when purchasing my property in Surrey Quays. I was initially shown a couple of properties by Michael who was friendly and knew the area very well.
On my second viewing Paul gave me over ...
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Tenant Fees
Holding Deposit (per tenancy)
Equivalent of One Weeks' Rent
Last updated on 03/06/2019, 12:36 PM by Stephen Banks MARLA - Lettings ManagerSecurity Deposit (per tenancy. Rent under £50,000 per year)
Equivalent of Five Weeks' Rent
Last updated on 03/06/2019, 12:37 PM by Stephen Banks MARLA - Letting ManagerSecurity Deposit
Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)
Last updated on 03/06/2019, 12:38 PM by Stephen Banks MARLA - Lettings ManagerAdministration Fee
£120 (inc. VAT), Pay UpfrontCompany Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)
Last updated on 03/06/2019, 12:39 PM by Stephen Banks MARLA - Lettings ManagerPending
£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)
Last updated on 03/06/2019, 12:41 PM by Stephen Banks MARLA - Lettings NegotiatorDefault Rent Payment
3% (inc. VAT), Pay UpfrontAbove Base Rate of the Bank of England when Rent is 14 days late.
Last updated on 03/06/2019, 12:41 PM by Stephen Banks MARLA - Lettings ManagerReferencing
£42 (inc. VAT), On CompletionLandlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)
Last updated on 03/06/2019, 12:43 PM by Stephen Banks MARLA - Lettings ManagerVariation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay UpfrontAmendments or Changes to the tenancy where requested by the tenant.
Last updated on 03/06/2019, 12:44 PM by Stephen Banks MARLA - Lettings ManagerLost or replacement key
Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee
Last updated on 03/06/2019, 12:45 PM by Stephen Banks MARLA - Lettings ManagerEarly Termination(Tenant’s Request)
Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.
Last updated on 03/06/2019, 12:46 PM by Stephen Banks MARLA - Lettings ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:16 AM 29/03/2017 by allAgents
Best Letting Agent in SE16 
Best Estate Agent in SE16 
