Oliver Jaques

4.86/5 rating 230 reviews
96% recommend
  • 98% sales valuation accuracy
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  • 99% sales fee satisfaction
  • Staff picture
    Michael
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    Paul
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    Matteo
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    Nicola
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    Gina
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    Stephen
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    Erika
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    Alex
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    Fabio
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    Sharon
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    Serkan
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    Robbie
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bo Read full description...Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
Oliver Jaques

“Excellent service...”

May 03,2019
Minithumbup
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Serkan
By: 'Lorenzo G'
May 03,2019
0 people found
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Oliver Jaques is the best agency I had so far. I want to mention our letting negotiator Serkan which has been professional and quick in all services. All our queries were answered so fast by Serkan and the team and all our needed listened. I ...
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“RENTED PROPERTY...”

Apr 23,2019
Minithumbup
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Serkan
By: 'Rodney Butterscotch'
Apr 23,2019
0 people found
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I have rented previously, this was by far the easiest and smoothest, I was fully informed at every stage and all my queries answered in a very timely manner, excellent service....
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“Excellent service. Went the extra mile....”

Apr 04,2019
Minithumbup
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Michael
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Paul
By: 'Satch'
Apr 04,2019
0 people found
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The team showed significant and prolonged commitment to complete the sale of my property. The property was on the market for almost 2 years, a number of offers and the final buyer who was very demanding. O-J continuously pushed all parties to conclude the sale. Without ...
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Comment on agent fees
The agent's fees were very competitive for London sales.
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“Excellent...”

Apr 03,2019
Minithumbup
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Serkan
By: 'Rukaya'
Apr 03,2019
0 people found
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Very efficient service and we were well informed and looked after. After service was also very good and we had quick responses...
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Comment on agent fees
Great, no additonal fees
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By: Stephen Banks
Apr 03, 2019
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Many thanks for your review Rukaya! Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Serkan. We sincerely hope you enjoy living at your new apartment and look forward to one day working with you again. ...

“Very professional and frendly...”

Apr 03,2019
Minithumbup
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Serkan
By: 'Panagiotis'
Apr 03,2019
0 people found
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Serkan was very helpful, i couldn't find the property so he came and pick me up from the main street....
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Good
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By: Stephen Banks
Apr 03, 2019
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Many thanks for your review Panagiotis! Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Serkan. We sincerely hope you enjoy living at your new apartment and look forward to one day working with you again. ...

“Exceptional...”

Apr 03,2019
Minithumbup
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Serkan
By: 'Mohammed'
Apr 03,2019
0 people found
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Man like Serkan running the show and making it happen! Thanks alot for the Excellent service provided and finding us a welcoming comfy home. Moving or renting isnt always easy or smooth, But Serkan ensured everythign was done in a timely manner and provided all ...
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Comment on agent fees
Good enough
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“Excellent efficient service...”

Mar 08,2019
Minithumbup
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Michael
By: 'Priya & Paul'
Mar 08,2019
0 people found
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Michael assisted us in the purchase of our flat. He provided a friendly, honest and very efficient service, with a lot of following up and chasing that was needed towards the end of our purchase - paying a lot of attention to detail, going the ...
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By: Stephen Banks
Apr 03, 2019
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Many thanks for your review Priya and Paul! Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Michael. We sincerely hope you enjoy living at your new apartment and look forward to one day working with you both again. ...

“Excellent...”

Mar 07,2019
Minithumbup
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Michael
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Paul
By: 'Natalie'
Mar 07,2019
0 people found
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Oliver Jacques recently sold my property. I can't recommend them highly enough. 100% professional service and a pleasure to deal with....
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Comment on agent fees
Competitive fees
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By: Stephen Banks
Apr 03, 2019
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Many thanks for your review Natalie! Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Michael and Paul. We sincerely look forward to one day working with you again. ...

“GREAT AGENCY...”

Mar 05,2019
Minithumbup
By: 'Luigi'
Mar 05,2019
0 people found
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Serkan was amazing!he helped us to find our house 's dream in just 2 days,and i moved in in one week. Professional,accurate, he told us everything and he replu always to all my question. I will raccomand oliver jaques and him to my ...
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By: Stephen Banks
Apr 03, 2019
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Many thanks for your review Luigi! Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Serkan. We sincerely hope you enjoy living at your new apartment and look forward to one day working with you again. ...

“Excellent and professional...”

Mar 05,2019
Minithumbup
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Matteo
By: 'James Grinnell'
Mar 05,2019
0 people found
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The service from Oliver Jacques and Matteo Donna was absolutely fantastic. From the moment I met Matteo nothing was too much hassle, he never pressured me, and provided expert objective guidance to me. He really took the time to understand what was important for me ...
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Comment on agent fees
Reasonable fees
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By: Stephen Banks
Apr 03, 2019
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Many thanks for your review James! Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Matteo. We sincerely hope you enjoy living at your new property and look forward to one day working with you again. ...

“Excellent...”

Feb 01,2019
Minithumbup
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Serkan
By: 'Excellent'
Feb 01,2019
0 people found
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My husband and I are really happy with the service that Oliver Jaques have provided us. They have been very helpful with us and we will recommend them to everybody. Serkan has been really nice and helpful with us all the time, we are very ...
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Comment on agent fees
They are fine.
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By: Stephen Banks
Apr 03, 2019
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Many thanks for your review! Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Serkan. We sincerely hope you enjoy living at your new apartment and look forward to one day working with you again. ...

“Ridiculous charges at the end of tenancy...”

Jan 22,2019
Minithumbdown
By: 'mtgred'
Jan 22,2019
0 people found
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We've rented a small 1 bedroom flat through Oliver Jacques for 14 months. Everything was fine during the tenancy. But they deducted £350 from our deposit for ridiculous charges at the end although we left the flat in a good state. £45 to change 2 light bulbs (the bulbs were ...
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By: Stephen Banks
Jan 22, 2019
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Dear Minh, Thank you for your review, however based on our correspondence throughout your tenancy and dealing with the deposit return we have to disagree with your comments and find it disappointing that you have chosen to use this particular platform to express these concerns. The deductions put forward to you were based on the findings of the independent check out carried out at the end of your tenancy which showed the property required cleaning, along with the damages caused that requi ...

“Excellent service...”

Jan 15,2019
Minithumbup
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Paul
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Sharon
By: 'Mark'
Jan 15,2019
0 people found
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Paul and Sharon we're both excellent during the whole sales process, despite some difficult issues which arose. I would definitely use them again....
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Good
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“Great experience...”

Jan 11,2019
Minithumbup
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Alex
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Matteo
By: 'Paul and Ilse'
Jan 11,2019
0 people found
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We are very pleased and happy with the service of both agents, they were very helpful at all times on our first renting experience. Absolutely good work from both of them....
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Comment on agent fees
Good
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“Very efficient...”

Jan 10,2019
Minithumbup
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Serkan
By: 'Fiorella'
Jan 10,2019
0 people found
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Highly recommended. Serkan helped us to find the apartment. He was very helpful with all the procedure. Very professional nice and friendly agent....
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Comment on agent fees
Good
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“Excellent Service...”

Jan 08,2019
Minithumbup
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Serkan
By: 'Tomas'
Jan 08,2019
0 people found
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My partner and I are very happy with the quality of service the we received. Serkan was extremely helpful and professional and helped us find an amazing property very quickly! The agency fees are very reasonable too! I would definitely recommend Serkan and the Agency ...
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Comment on agent fees
Good. The fees are very reasonable.
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“Sale of my flat...”

Jan 03,2019
Minithumbup
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Michael
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Paul
By: 'Happy customer'
Jan 03,2019
0 people found
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Michael and Paul have been very helpful with the sale of my flat in a difficult market. They have been very responsive in their communication and balanced in their advise. With Sharon and Fabio too, they formed a very professional team, who have great experience ...
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Comment on agent fees
Relative the the industry standards, the fees were very reasonable
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By: Marko
Mar 07, 2019
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An exceptional estate agent that goes above and beyond. I have dealt with several estate agents before and would give recommendation preference to Oliver Jaques for their dedicated and caring service. ...

“A very friendly, professional and capable team...”

Dec 20,2018
Minithumbup
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Matteo
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Sharon
By: 'Park Central sale'
Dec 20,2018
0 people found
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We recently sold our flat and we're ver impressed and pleased with the service received from Matteo and Sharon. The sale was processed very quickly and smoothly and we were kept informed all the time by the team If ever we were looking to purchase ...
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Comment on agent fees
Very good and by far the best value for money
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“Helped us secure our dream house...”

Dec 18,2018
Minithumbup
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Serkan
By: 'Nick & Mads'
Dec 18,2018
0 people found
this helpful
Serkan Up managed us through the process of viewing and securing the apartment we'll probably live in for the entirety of our stay in London. He was professional, friendly, patient, and his service came with a personal touch which we greatly appreciated. He was also ...
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Comment on agent fees
Very reasonable for London
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“Great experience from a fellow agent......”

Dec 10,2018
Minithumbup
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Serkan
By: 'Jacob Berry'
Dec 10,2018
0 people found
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Serkan has been an absolute pleasure to deal with. Although we didnt rent a property through him, his professionalism and friendliness made the whole experience good from start to finish. He has been very responsive to any questions I have had and always went above ...
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Comment on agent fees
Good
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“Great work...”

Dec 06,2018
Minithumbup
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Michael
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Sharon
By: 'Adam'
Dec 06,2018
0 people found
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I bought my flat from these guys and just over a decade later they achieved a successful sale for me! Very friendly service throughout. Thanks!...
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Comment on agent fees
Fees in line with the competition.
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By: Michael Petherbridge
Dec 07, 2018
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Many thanks for your kind comments Adam, it was a pleasure to work with you again. All the very best for the future. ...

“Oliver Jaques...”

Nov 23,2018
Minithumbup
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Sharon
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Michael
By: 'Ray'
Nov 23,2018
0 people found
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I found the staff at Oliver Jacques to be very helpful when purchasing my property in Surrey Quays. I was initially shown a couple of properties by Michael who was friendly and knew the area very well. On my second viewing Paul gave me over ...
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“Wonderful customer service! Very friendly & approachable staff...”

Nov 22,2018
Minithumbup
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Matteo
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Alex
By: 'Annie'
Nov 22,2018
0 people found
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Communication was brilliant and well above average in terms on email responses and phone calls and have always received a same day response with any queries I might have had. Matteo & Alex are both super friendly and approachable making me feel very comfortable and welcomed....
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“Communication, Communication, Communication...”

Nov 22,2018
Minithumbup
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Alex
By: 'Douglas Dale'
Nov 22,2018
0 people found
this helpful
As a first-time renter in London who relocated from another country, I didn't know what I was getting myself into. Alex made the entire process a breeze. His professionalism, deep knowledge, and prompt communication put all my unease to rest. Big thanks, Alex!...
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Comment on agent fees
Good and reasonable
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“Thanks for helping me find my dream property...”

Nov 22,2018
Minithumbup
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Alex
By: 'Felipekguys'
Nov 22,2018
0 people found
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Few things are as daunting as finding a flat in London.... I was incredibly fortunate to have met Alex who supported and guided us through the entire process! Alex really cares about the service he provides and that makes all of the difference. Thanks you ...
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Comment on agent fees
Good
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“Came to our rescue after poor experience with Purple Bricks...”

Nov 19,2018
Minithumbup
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Paul
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Fabio
By: 'Sarah & Leo'
Nov 19,2018
0 people found
this helpful
We initially listed with Purple Bricks, but we became frustrated after they recommended an unrealistically high list price, frequently cancelled/moved appointments booked when they'd said they'd be available, and our agent was very difficult to get hold of. We decided to cut ties with ...
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Comment on agent fees
Fees are fair, especially for the amount of work they ended up doing to sell our house.
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“The level of support and reassurance received from Oliver Jaques was amazing...”

Nov 15,2018
Minithumbup
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Sharon
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Michael
By: 'Olivier'
Nov 15,2018
0 people found
this helpful
I would definitively recommend Oliver Jaques as they have a very large potential of buyers and a perfect experience of the local market. They have been very supportive and eased the whole process....
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Comment on agent fees
Taking into consideration the time and efforts required by the Oliver Jaques, the agent's fees were fully justified.
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“Oliver Jaques are very professional and keep you well informed at every stage of selling your property.....”

Nov 13,2018
Minithumbup
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Michael
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Paul
By: 'Kathyoo'
Nov 13,2018
0 people found
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Michael and Paul are very experienced with all aspect of selling property. Sharon has also excellent communication skills in chasing up Solicitors who tend to need a push at times, and Sharon is on the ball with this. Many thanks to you all in selling ...
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Comment on agent fees
On par with other agents
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“355 evelyn st...”

Nov 01,2018
Minithumbup
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Sharon
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Paul
By: 'Joan'
Nov 01,2018
0 people found
this helpful
Paul done really well, and was professional , convincing the owner of the property i wanted to buy , to sell it to me rather than a property developer . Sharon then took over by overseeing the process . She was absolutely brilliant !! She was professional , kept chasing soliicitors ...
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Comment on agent fees
Dont Know - I was the Buyer
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“355 evelyn st...”

Nov 01,2018
Minithumbup
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Sharon
Staff profile picture
Paul
By: 'Joan'
Nov 01,2018
0 people found
this helpful
Paul done really well, and was professional , convincing the owner of the property i wanted to buy , to sell it to me rather than a property developer . Sharon then took over by overseeing the process . She was absolutely brilliant !! She was professional , kept chasing soliicitors ...
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Comment on agent fees
Dont Know - I was the Buyer
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NAEA ARLA UKALA TPOS Sales TPOS Lettings DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
38 2 71 5 63 0 43 0 6 2

Fees

OUR LETTINGS FEES

Agency Fee / Per Tenant £120 INC VAT
Guarantors Fee / (each guarantor) £75 INC VAT
Referencing Fee – Included in agency fee N/A
Check In Fee (dependant on property size) £96-126 INC VAT
Additional Occupant Fees £300.00 INC VAT
(this includes new contract, references and deposit protection)

Pets disclaimer fees/ additional pet deposit £250 INC VAT
( maximum charge)
Holding Deposit One Weeks Rent



THESE PRICES ARE CORRECT AS OF 5th January 2017


LETTINGS FEES

LET ONLY 10% PLUS V.A.T

RENT COLLECTION 12.5% PLUS V.A.T

FULL MANAGEMENT 15% PLUS V.A.T

N.B – fees are based on annual rent. These fees may be negotiable. Please discuss with our Lettings Staff.
Last updated at 29/03/2017, 9:16 AM by allAgents

Complaints Procedure

No procedure set.
Last updated at 9:16 AM 29/03/2017 by allAgents

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Oliver Jaques - Bow, London, E3
Bow
The Bow QuarterFairfield Road, London E3 2UB
(39)
Oliver Jaques - Surrey Quays, London, SE16
Surrey Quays
229-231 Lower Road, London SE16 2LW
(191)


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