Oliver Jaques

4.42/5 rating 228 reviews
  • 86% valuation accuracy
  • 86% recommend
  • 97% fee satisfaction
  • Staff picture
    Michael
  • Staff picture
    Paul
  • Staff picture
    Matteo
  • Staff picture
    Nicola
  • Staff picture
    Gina
  • Staff picture
    Stephen
  • Staff picture
    Erika
  • Staff picture
    Alex
  • Staff picture
    Fabio
  • Staff picture
    Sharon
  • Staff picture
    Serkan
  • upload your photo
    Robbie
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bo Read full description...Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
Oliver Jaques

“ Excellent Service Throughout... ”

Sep 14,2018
Minithumbup
Staff profile picture
Alex
By: 'David A'
Sep 14,2018
0 people found
this helpful
I have to say that Alex was professional throughout the process. from first viewing to the move date he constantly kept me in the loop on what was happening at each stage. I would highly recommend Alex to anybody wanting to rent through Oliver Jaques-10 ...
read full review
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Excellent service!!... ”

Sep 11,2018
Minithumbup
Staff profile picture
Michael
Staff profile picture
Paul
By: 'Peter C'
Sep 11,2018
0 people found
this helpful
The guys at Oliver Jacques were really great, they managed my property for years before selling for a good price. Highly recommend....
read full review
Comment on agent fees
Fees are reasonable
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Bow Quarter... ”

Sep 06,2018
Minithumbup
Staff profile picture
Sharon
By: 'Mackers from Devon'
Sep 06,2018
0 people found
this helpful
We recently completed the sale of a property in the Bow Quarter. The sale was fraught with problems to the fact that one of the purchasers was abroad. Sharon handled the sale in a most efficient and took on responsibility for coordinating all aspects of ...
read full review
Comment on agent fees
Good
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Amazing Friendly Service!... ”

Sep 03,2018
Minithumbup
Staff profile picture
Serkan
By: 'Ryan Taplin'
Sep 03,2018
0 people found
this helpful
Oliver and Jaques have been a pleasure to work with. The staff are very friendly and are quick to respond to enquiries, putting my anxious mind to rest. Serkan was my point of contact throughout from viewing to signing to moving in. And although there ...
read full review
Comment on agent fees
I can't say for sure if the fee is good or bad because this is my first move to London but I thoroughly enjoyed my interactions with the agents and they made my life a hell of a lot easier. Definitely worth every penny.
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Great team!... ”

Aug 27,2018
Minithumbup
Staff profile picture
Fabio
Staff profile picture
Paul
By: 'Jose'
Aug 27,2018
0 people found
this helpful
I had a viewing with Fabio and then a second one with Paul. As I'm a Spanish native speaker and my English is not very good, Fabio was able to help me with the language barrier. On my second viewing my son and I ...
read full review
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Amazing Team!... ”

Aug 14,2018
Minithumbup
By: 'Marie and Peter'
Aug 14,2018
0 people found
this helpful
Massive thank you to your Team and especially to Paul and Fabio - really good communication and super dedicated to their job - Paul knows his stuff for sure and he knows how to feel comfortable about the entire process will definitely recommend this agency ...
read full review
Comment on agent fees
totally fair especially regarding the hard work they have done
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Knowledgeable and professional... ”

Jul 27,2018
Minithumbup
Staff profile picture
Paul
Staff profile picture
Michael
By: 'DWK'
Jul 27,2018
1 people found
this helpful
I didn't have much luck with another local estate agent, so I switched to OJ. Paul, Michael & Sharon kept me informed from start to finish and I trusted their knowledge and advice....
read full review
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Happy Landing in Greenland Dock... ”

Jul 20,2018
Minithumbup
Staff profile picture
Stephen
Staff profile picture
Serkan
By: 'Jeannie'
Jul 20,2018
0 people found
this helpful
I wouldn't hesitate to recommend Oliver Jacques and am happy to say that my tenancy in a lovely new flat begins tomorrow. Serkan initially showed me my particular flat back in June and then I ran around with lots of agents and looked at ...
read full review
Comment on agent fees
Average I believe. Reasonable for the level of care.
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Excellent service, really impressed!... ”

Jul 16,2018
Minithumbup
Staff profile picture
Sharon
Staff profile picture
Michael
By: 'Alexa'
Jul 16,2018
0 people found
this helpful
My partner and I bought a house through OJ and sold with another agent, Anthony Martin in Eltham. Anthony Martin were very disappointing but OJ carried them through the process and ended up doing the majority of their progression. Without OJ, I don't think ...
read full review
Comment on agent fees
Not sure what the fees were as we were buying but they'll work hard for them, I know that.
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ People and service oriented!... ”

Jun 27,2018
Minithumbup
Staff profile picture
Serkan
Staff profile picture
Stephen
By: 'Thea'
Jun 27,2018
0 people found
this helpful
Serkan was able to meet with me three days in a row on short notice to show me around at various properties in the Rotherhithe area. The agency listened to my needs and found some great options for me to choose from. Easy communication and ...
read full review
Comment on agent fees
This agents fees are the lowest that I have seen in London.
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Sale... ”

Jun 19,2018
Minithumbup
Staff profile picture
Michael
Staff profile picture
Paul
By: 'Henry'
Jun 19,2018
0 people found
this helpful
Great support through a tricky sale process. Appreciate Michael's dedication to managing the other agents in the chain to ensure that the completion was as planned....
read full review
Comment on agent fees
Reasonable and worked hard for it.
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Excellent service over many years... ”

Jun 18,2018
Minithumbup
Staff profile picture
Michael
Staff profile picture
Paul
By: 'R Hill'
Jun 18,2018
0 people found
this helpful
My relationship with OJ goes back over 15 years, from renting as a tenant, to my house purchase in SE16 to its recent sale. OJ worked hard in a tricky market to help secure an acceptable offer, then provided excellent communication and service while pushing things ...
read full review
Comment on agent fees
Acceptable
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Above and beyond the call... ”

Jun 15,2018
Minithumbup
Staff profile picture
Michael
Staff profile picture
Nicola
By: 'Neil'
Jun 15,2018
0 people found
this helpful
Like any true Londoner I approach all estate agents with profound suspicion. Well this time I was wrong. Not just superb service but exemplarary and outstanding service from all involved. Indeed Matteo gave up part of his Easter Saturday to go and check a leak ...
read full review
Comment on agent fees
Reasonable and they earned every penny
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Great Service from Start to Finish... ”

Jun 15,2018
Minithumbup
Staff profile picture
Michael
Staff profile picture
Paul
By: 'Seller From Surrey'
Jun 15,2018
0 people found
this helpful
We had used this agent's letting division previously to find us a tenant and were impressed with the results, so,using them to sell the property was a logical step. I must say they delivered! Their valuation was accurate and they kept us in ...
read full review
Comment on agent fees
We thought the fee structure was fair and offered very good value for money.
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Extremely unprofessional - Waste of time... ”

Jun 11,2018
Minithumbdown
upload your photo
Robbie
By: 'Young Couple'
Jun 11,2018
0 people found
this helpful
We were really interested in a flat. We had been in touch with Matteo Donna and Robbie Brown and book a viewing. On the same day, few hours before the viewing, I sent them a reminder to inform them that I would have been there 5 ...
read full review
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Utterly amazing!... ”

Jun 07,2018
Minithumbup
Staff profile picture
Paul
Staff profile picture
Sharon
By: 'A happy customer'
Jun 07,2018
0 people found
this helpful
If we could only replicate Oliver Jaques in every area of the country we would have the most amazing housing market worldwide. I simply cannot praise their support, diligence, professionalism and abilities enough. My original house purchase was a dream so when it came to ...
read full review
Comment on agent fees
Extremely good for the amount they do!
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Relaxed and not pushy... ”

May 23,2018
Minithumbup
Staff profile picture
Serkan
By: 'Dan_Beard'
May 23,2018
0 people found
this helpful
Well rounded review of the property, not a high pressure environment and was very quick to respond to any querires that I had....
read full review
Comment on agent fees
Reasonable enough. Not particularly high when compared to others.
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Excellent, personal and professional service!... ”

May 23,2018
Minithumbup
By: 'Rotherhithe New Road'
May 23,2018
0 people found
this helpful
The experience that we have had renting a property with Oliver Jacques has been both pleasant and problem free. After dealing with a number of other letting agents, in comparison, their personal, professional service and willingness to go the extra mile meant that we were ...
read full review
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Very kind and friendly agent... ”

May 12,2018
Minithumbup
By: 'Luca and Helena'
May 12,2018
0 people found
this helpful
Serkan has been very professional and friendly with us. He went through all the points we needed to clarify a very patient way, and fully understood what were our needs. Overall, we've had a very good experience finding our new flat. Many thanks....
read full review
Comment on agent fees
Good
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Enquiry... ”

May 07,2018
Minithumbup
By: 'Jeff'
May 07,2018
0 people found
this helpful
I have had my house evaluated, they were very honest about the situation of the market, I was very grateful....
read full review
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Outstanding !... ”

May 03,2018
Minithumbup
Staff profile picture
Alex
Staff profile picture
Stephen
By: 'Richard T.'
May 03,2018
0 people found
this helpful
Both Alex and Stephen from the outset were professional, efficient and very effective! They always respond promptly to emails and found excellent tenants for both properties. The service has a local feel and I would definitely choose to engage OJ's again in future....
read full review
Comment on agent fees
Fairest fee structure of all the agents surveyed in the area.
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Very helpful & very knowledgable of the area.... ”

Apr 22,2018
Minithumbup
By: 'Mim'
Apr 22,2018
1 people found
this helpful
Looked at this area for a flat for my son & found quite interesting for future viewing.The agent was very helpful....
read full review
Comment on agent fees
Fee is fair.
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Excellent Service... ”

Apr 19,2018
Minithumbdown
By: 'Tahir M'
Apr 19,2018
1 people found
this helpful
During my experience with Oliver Jaques at the Surrey Quays Branch, the Lettings Team provided upheld the most excellent and professional service. The office was presented well alongside a positive attitude by the team which enabled me to feel comfortable as well as feel welcome. ...
read full review
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Very Professional... ”

Apr 18,2018
Minithumbup
By: 'R Wilhelm'
Apr 18,2018
1 people found
this helpful
I've had a great experience with them. They're very honest and addressed all my needs as I didn't have much experience with renting. I highly recommend OJ....
read full review
Comment on agent fees
Great value for the service provided.
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Great service... ”

Apr 14,2018
Minithumbup
Staff profile picture
Alex
By: 'Nora'
Apr 14,2018
0 people found
this helpful
Alex did a fantastic job in organising everything for our new flat, he supported us throughout the whole process and was a great point of contact....
read full review
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

“ Excellent service... ”

Mar 19,2018
Minithumbup
Staff profile picture
Michael
Staff profile picture
Paul
By: 'DaniF81'
Mar 19,2018
0 people found
this helpful
Very pleased with the service and with how fast they managed to sell my 2 properties. They kept me informed at all times and were able to get a good deal for us, so will be using them again in the future if needed....
read full review
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Mar 07,2018
Minithumbup
Staff profile picture
Michael
Staff profile picture
Matteo
By: 'Dominic'
Mar 07,2018
0 people found
this helpful
Excellent Service sold my property and kept me informed and calm when buyers dropped out in the process. The whole team is excellent, both Sales and Lettings but I could only name two for this review. They were knowledgeable and pleasant to do business with. ...
read full review
Comment on agent fees
Felt the fee was particularly reasonable for the amount of work they did on this particular sale.
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Feb 13,2018
Minithumbup
Staff profile picture
Alex
By: 'Luke'
Feb 13,2018
0 people found
this helpful
Communication with the agent was excellent from start to finish. The move in was painless and any questions I had were answered promptly. Alex was particularly friendly and helpful throughout the whole process. After move in the support from the agent was very good. There ...
read full review
Comment on agent fees
The fees were very good value for the service provided.
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Feb 13,2018
Minithumbup
Staff profile picture
Michael
By: 'The Krojers'
Feb 13,2018
0 people found
this helpful
We have both bought and sold through OJ in the last five years. This is a truly 'local' service, with a love for the neighbourhood. We have found all staff we dealt with exceedingly kind, patient, helpful and friendly. They really care for the customers ...
read full review
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes
Feb 10,2018
Minithumbup
By: 'Andrew'
Feb 10,2018
0 people found
this helpful
Just sold my flat in the BQ through Oliver Jaques. Both Jack and Dominic gave good advice and were quick to respond to my queries and issues that arose during the sale process. They previously gave me good advice when I was letting the flat ...
read full review
Comment on agent fees
O-J's fees seem to be about the norm
Comments (0) Report abuse Print review Feature this review
Was this helpful? Yes

ARLA NALS UKALA DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
40 10 57 17 57 0 36 0 5 6

Agent Fees

OUR LETTINGS FEES

Agency Fee / Per Tenant £120 INC VAT
Guarantors Fee / (each guarantor) £75 INC VAT
Referencing Fee – Included in agency fee N/A
Check In Fee (dependant on property size) £96-126 INC VAT
Additional Occupant Fees £300.00 INC VAT
(this includes new contract, references and deposit protection)

Pets disclaimer fees/ additional pet deposit £250 INC VAT
( maximum charge)
Holding Deposit One Weeks Rent



THESE PRICES ARE CORRECT AS OF 5th January 2017


LETTINGS FEES

LET ONLY 10% PLUS V.A.T

RENT COLLECTION 12.5% PLUS V.A.T

FULL MANAGEMENT 15% PLUS V.A.T

N.B – fees are based on annual rent. These fees may be negotiable. Please discuss with our Lettings Staff.
Last updated at 9:16 AM 29/03/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 9:16 AM 29/03/2017 by allAgents

Firm rankings


Overall

Estate agents

Letting agents

View All 2 Branches


Oliver Jaques - Bow, London, E3
Bow
The Bow QuarterFairfield Road, London E3 2UB
(32)
Oliver Jaques - Surrey Quays, London, SE16
Surrey Quays
229-231 Lower Road, London SE16 2LW
(175)

More Links


Book FREE Valuation

Agent logo

Search by
Useful information
About allAgents
For agents
Facebook Twitter Google+ Instagram