• Kirsten Pauli
    Kirsten Pauli
  • Michael Petherbridge
    Michael Petherbridge
  • Paul Gibbens
    Paul Gibbens
  • Matteo Donna
    Matteo Donna
  • Nicola Heard
    Nicola Heard
  • Gina  Begbie
    Gina Begbie
  • Andrew Jackson
    Andrew Jackson
  • Leona Potter
    Leona Potter
  • Jack Mahoney
    Jack Mahoney
  • Stephen Banks
    Stephen Banks
  • claim your profile
    Maxine
  • claim your profile
    gina baige
  • Erika Janosova
    Erika Janosova
  • Dominic Francois
    Dominic Francois
  • James Dunford
    James Dunford
  • claim your profile
    Daniel
  • claim your profile
    Alex Smith
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bo Read full description...Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
Apr 07,2017
Minithumbup
Alex Smith
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Apr 07,2017
Featured Review
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I recently moved from Canada and met Alex while looking for properties. Alex was a huge help with us moving in to our dream rental property. Great communication, response time and keeping us up to date with the process. Would definitely recommends Oliver Jaques but more specifically Alex. The process of moving countries was overwhelming and the thought of finding a nice flat/location was daunting. Alex made it simple. He is an honest and true salesperson. Highly recommend him to anyone!...
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Apr 07,2017
Minithumbup
Alex Smith
Stephen Banks
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Apr 07,2017
Featured Review
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Alex and Stephen have been a massive help with sorting out our new tenancy for us, they have been very quick, easy and helpful for getting things sorted. I would definitely come here again and go with Oliver Jaques. They are always in constant contact, keeping us updated with the process, which makes it a lot less stressful on us so things are going smoothly. Fees are cheap and competitive for the agents around here....
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Comment on agent fees
Great
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Apr 04,2017
Minithumbup
Alex Smith
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Apr 04,2017
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Alex Smith was extremely helpful in this process of finding a flat. After we made our offer, he was constantly communicating with us updates and upcoming steps....
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Comment on agent fees
bad
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Mar 31,2017
Minithumbup
Alex Smith
Stephen Banks
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Mar 31,2017
Featured Review
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Both Alex and Stephen are helpful and responsive. Also, they have sufficient knowledge to the property and the area and answered our queries not just quickly but also correctly. The information about agent fees and how will the paperwork being carried out are made clear from the beginning, which is great!...
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Mar 28,2017
Minithumbup
Michael Petherbridge
Paul Gibbens
By:
Mar 28,2017
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Michael, Paul & Matteo were amazing! They held our hand through one failed sale and promptly found another buyer for our flat. They were always supportive and pragmatic and gave good, consistent, helpful advice. They were always available and managed the entire process from offer to completion, ensuring that both we and the vendor were constantly updated. Michael, through herculean effort, finally dragged everyone across the line to ensure we did not miss the agreed exchange date for our new...
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Comment on agent fees
No issues whatsoever with fees, very happy with the service and the fee agreement that allowed for higher and lower % fees depending on certain factors.
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Mar 23,2017
Minithumbup
Michael Petherbridge
Paul Gibbens
By:
Mar 23,2017
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On a recommendation from a neighbour I sold through them and found them straightforward, helpful, friendly, accessible and quick. They know the area, give good advice, found me a buyer very quickly and made sure the sale went through swiftly and without hitches. They also gave me good advice in the run up to the sale when I was considering whether to sell or rent my property and without any of the kind of pressures that some other agents put me under to go through them. A good reliable local es...
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Comment on agent fees
Nobody likes paying these of course, but they were competitive, with a small discount thrown in which I appreciate.
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Mar 23,2017
Minithumbup
Daniel
By:
Mar 23,2017
0 people found
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Mine was a particularly lengthy process, mostly due to circumstances beyond my control, but thankfully Jack and Dom were consistent with their help and advice throughout. As anyone buying or selling property will testify, it can be a shady game in terms of people delivering when they say they will. I lost count of the empty promises along the way. Not the case with these guys though. Always available and completely reliable. Kept me sane. Dan Crossley...
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Mar 20,2017
Minithumbup
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Mar 20,2017
0 people found
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Very friendly and professionals. We have sold and bought through them and the experience has been very very good. We tried once to save the money by going to an online service and gout our hands burned, Oliver jaques helped us out and sorted the mess out with no fuss and going well beyond their responsibilities. After the purchase, they have not been shy of giving advice and support....
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Comment on agent fees
We negotiated but worth every penny none the less.
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Mar 17,2017
Minithumbup
Jack Mahoney
Dominic Francois
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Mar 17,2017
0 people found
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I hope that both Jack and Dominic continue to do what they do in the way they do it for many years to come. They are professional, straight talking and did everything we could have wanted. Thanks....
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Comment on agent fees
Good value
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Feb 28,2017
Minithumbup
Matteo Donna
Michael Petherbridge
By:
Feb 28,2017
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We recently bought a property through Oliver Jaques, and we have never been more impressed with an agency. Matteo was particularly dedicated to the cause, and helped us secure our dream home quickly and efficiently. Especially when compared to the agent we used to sell our old property, they are light years ahead. Michael was on top of the ball during the conveyancy process and knew what to do at each step, keeping the vendor informed and relaying feedback to us. We couldn't have found a better ...
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Feb 28,2017
Minithumbup
Michael Petherbridge
Matteo Donna
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Feb 28,2017
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We were fortunate to arrange both our but and sell with Oliver Jaques, both Michael and Matteo and the rest of the Surrey Quays team were working hard to make our transaction happen. It was full of issues but in the end Michael kept things positive and supported us whole heartedly and in a professional manner....
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Comment on agent fees
The fees are in line with market rates and the team did work hard to make it happen.
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Jan 11,2017
Minithumbup
Paul Gibbens
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Jan 11,2017
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We recently sold our property through Oliver Jaques and were extremely impressed with the service they provided us. Our agent Paul Gibbens was professional, straight talking and realistic in his advice to us and he always tried to go over and above to assist us where possible. Having had a bad experience with other agents in the past, we were pleasantly surprised at the job done by Oliver Jaques in comparison to perhaps more well known competitors in the market....
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Comment on agent fees
Agent fees were standard in comparison to others in market.
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Jan 09,2017
Minithumbup
Paul Gibbens
Michael Petherbridge
By:
Jan 09,2017
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I bought and sold in Dec 2016 using Oliver Jaques and I was very impressed with the professionalism, speed, pro activeness to progress negotiations and resolve prospective sticking points in a very honest, transparent and pragmatic way. We agreed prices for both sale and purchase mid/end September and completed mid December. Overall, I was very pleased with the service and appreciated the support but also the friendly and accommodating approach that Michael, Paul and the team provided to allow...
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Comment on agent fees
Fees were reasonable.
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Dec 23,2016
Minithumbup
Michael Petherbridge
Paul Gibbens
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Dec 23,2016
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I recently purchased a buy-to-let property advertised by Oliver Jaques (December 2016). They offered an excellent service and maintained great communication with the seller at all times and offered regular updates. Paul & Michael were extremely friendly and professional. I'd highly recommend....
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Comment on agent fees
Not applicable as I was purchasing
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Dec 21,2016
Minithumbup
Michael Petherbridge
Paul Gibbens
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Dec 21,2016
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Very good service all round very helpful with every aspect even when dealing with very slow solicitors . I would have no hesitation in recommending Oliver Jacques...
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Comment on agent fees
Good
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Dec 12,2016
Minithumbup
Paul Gibbens
Michael Petherbridge
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Dec 12,2016
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Were very helpful and proactive. Spent a lot of time & effort getting the deal sorted despite the (often very!) slow solicitors. I would definitely recommend to friends in the future....
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Comment on agent fees
Unknown
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Nov 08,2016
Minithumbup
Gina Begbie
Michael Petherbridge
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Nov 08,2016
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Oliver Jaques are outstanding. I discovered them years ago thanks to another satisifed client after I'd rented unhappily through larger, nationwide agents. There's such a difference! At OJ you're supported by a small team who are very skilled in pricing, marketing and management in the quarters where they work. They're a small and stable enough team to be friendly, flexible and work together and they've got a fine eye for details. I won't pick names as everyone - Kirsten, Stephen, Michael, Gina,...
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Comment on agent fees
Fair.
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Oct 28,2016
Minithumbup
Michael Petherbridge
Paul Gibbens
By:
Oct 28,2016
0 people found
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I have both bought and sold through OJ over the last few years. Each time Michael and his team have brought a consistently high level of commitment and professionalism to the transaction. Highly recommend them....
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Comment on agent fees
Their fees are fair.
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Aug 30,2016
Minithumbup
Michael Petherbridge
Paul Gibbens
By:
Aug 30,2016
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I have just completed the sale of my flat in Rotherhithe. Michael and Paul have been extremely professional and helpful from the beginning to the end. They have been excellent at following up throughout and at guiding me on the prices and comments from potential buyers....
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Aug 25,2016
Minithumbup
Michael Petherbridge
Paul Gibbens
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Aug 25,2016
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Excellent service from Michael and Paul. We started with an online agent and they were rubbish. Once Paul (and his colleague Andrew) from OJ took over we had 8 potential buyers in the flat within three days and an offer exceeding the asking price shortly after. But even more importantly, Michael expertly shepherded us and all other chain links through the long-winded conveyancing process and kept the whole transaction on track, even when things got dicey at the end. I recommend them without hesi...
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Comment on agent fees
We got a discount because we bought from them many years ago.
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Aug 05,2016
Minithumbup
Michael Petherbridge
Paul Gibbens
By:
Aug 05,2016
0 people found
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Fantastic service from this estate agents.I had support from day one off me accepting them to sell my flat for me.They were ready at any time of day to give me support and help in anything I needed to know about selling my flat.Flat was sold quicker than expected,and also sold at a price I was not expecting .Thank you micheal and Paul for your fantastic support and also the team,keep up the good work,wish you lot all the best for the future....
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Jul 08,2016
Minithumbdown
Kirsten Pauli
Gina Begbie
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Jul 08,2016
0 people found
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Kirsten and Gina have always been very helpful and responsive to all kind of queries. I have been living in the property for about 4-5 years already and had very good experience overall. They both have been excellent help when i have given my notice to leave and sorting out the contract with the new tenant. Thanks for your help!...
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Jul 04,2016
Minithumbup
Michael Petherbridge
Paul Gibbens
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Jul 04,2016
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Very satisfied with the whole sales process, from initial instruction to completion. Dealt with Michael, Paul and Mateo and found all of them to be professional....
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Comment on agent fees
Completely satisfied with the fees.
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Jun 21,2016
Minithumbup
Paul Gibbens
Michael Petherbridge
By:
Jun 21,2016
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Both Paul & Michael were really helpful throughout my purchase. As a first time purchaser they made it a pleasure for me!...
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Jun 17,2016
Minithumbup
Michael Petherbridge
Kirsten Pauli
By:
Jun 17,2016
0 people found
this helpful
Very good experience with OJ, involving letting my property for nearly 20 years and then in selling it. Good advice in helping me decide whether to sell or re-let and in getting the specifications right for a refurbishment. Always happy to dig in when the sales process was dragging....
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May 10,2016
Minithumbup
Kirsten Pauli
By:
May 10,2016
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Kirsten has been amazing over the course of the many years that she has been handling the management of the flat, the process has been entirely professional and correspondence has always been promptly attended to. As an absentee landlord it is very reassuring to know that if anything requires attending to, then Kirsten is there to pick up the phone or to direct me to one of her colleagues. The tenant sourcing has been of extraordinarily high quality. I have nothing but praise for Kirsten and OJ....
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By: Georgina Begbie
May 12, 2016
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Thank you for taking the time to leave this review. We are delighted that you are happy with the service that you receive and look forward to dealing with you for many more years to come. ...
Mar 17,2016
Minithumbup
Erika Janosova
Gina Begbie
By:
Mar 17,2016
1 people found
this helpful
After 4 years living in Bow I would like to express my gratitude for the way I have been taken care of by Oliver Jaques. Their amazing team of people built a trust relationship from the beginning that made me feel in the best hands both professionally and personally. In my opinion they strike the perfect balance between an outstanding service and friendly staff. I would definitely recommend them....
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By: Georgina Begbie
May 12, 2016
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future ...
Feb 04,2016
Minithumbup
Jack Mahoney
By:
Feb 04,2016
0 people found
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I have lived in BQ for years and rented 4 different flats in the development until recently purchasing one myself. Leona, Jack and Dom have been great over the years, always extremely helpful and responsive. However, Jack was particularly impressive when dealing with my recent purchase. Unfortunately the solicitors for both parties were less than adequate and without Jack's intervention, completion would not have occurred. Jack realised that the solicitors were not pro-active and he then interve...
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Feb 01,2016
Minithumbup
Jack Mahoney
Leona Potter
By:
Feb 01,2016
0 people found
this helpful
The whole team were extremely helpful throughout the buying process, going the extra mile to ensure the move went smoothly. I was buying a property in Bow Quarter and their knowledge of the building and contacts there meant that things could progress quickly. Always very helpful and quick with their responses....
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Jan 27,2016
Minithumbup
Michael Petherbridge
Andrew Jackson
By:
Jan 27,2016
0 people found
this helpful
OJ carefully led my purchase of a BTL property. They were efficient in proceeding with the offer and getting it accepted. When complications arose that lengthened the sale procedure, both Andrew and Michel made sure to keep me informed of the different alternatives and also helped with the negotiations. All along I felt I was in good hands and always knew what my alternatives and next steps were....
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By: Georgina Begbie
May 12, 2016
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future ...
Jan 26,2016
Minithumbup
Matteo Donna
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Jan 26,2016
0 people found
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I was using the agency from recommendation and I was not disappointed. Professional an warm service of the manager Michael Petherbridge, great negotiating skill and kindness of Andrew Jackson and Matteo Donna made a difference during a very frustrating time in my life. I would like to thank them and will recommend their services to friends. Irena K Michelle Petherbridge...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 25,2016
Minithumbup
Gina Begbie
Jack Mahoney
By:
Jan 25,2016
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My partner and I have lived in Bow Quarter for a year and a half and absolutely love it. I've previously left a review for Jack, a friendly and professional guy who helped us find our place; today, I'm leaving a review about the property staff (namely Erika, but have also done business with Gina). The staff here have always been polite and helped us with any issues we may have had - from maintenance to any estates issues. I'd definitely recommend Oliver Jaques and Bow Quarter to people looking f...
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 15,2016
Minithumbup
Michael Petherbridge
Matteo Donna
By:
Jan 15,2016
0 people found
this helpful
Michael has been amazing during our sale. I would recommend Oliver Jaques without hesitation; they give you that "peace of mind" element you need....
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Dec 23,2015
Minithumbup
Paul Gibbens
By:
Dec 23,2015
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Paul and all the team were exceptionally friendly to deal with - highly responsive and nothing was too much trouble. My thanks to all who assisted....
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Dec 16,2015
Minithumbup
Michael Petherbridge
Paul Gibbens
By:
Dec 16,2015
0 people found
this helpful
I have used Oliver Jaques for over 10 years now, buying selling & renting, in all this time Michael & his team have always given first class service and always gone the extra mile to ensure we achieve our goals every time. Thanks again OJ's !!...
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Comment on agent fees
Their fees have always been very reasonable.
Was this helpful? Yes
Dec 03,2015
Minithumbup
Kirsten Pauli
By:
Dec 03,2015
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Stephen, Kirsten, Erika, Maxine and all the team at Oliver Jaques have been managing our property this year, and have given timely, friendly and professional service throughout. Very impressed with their service delivery. Would not hesitate to recommend them....
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Nov 30,2015
Minithumbup
Stephen Banks
By:
Nov 30,2015
0 people found
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Steve has been extremely helpful from the first time we met him. He has been friendly and informative explaining about the property we were viewing and the utilities we needed to contact, council tax brackets and so on. He has since then delivered excellent customer service and responded well to queries I have had and emails I have sent. I look forward to dealing with Steve during the duration of out tenancy agreement....
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Nov 27,2015
Minithumbup
Paul Gibbens
Michael Petherbridge
By:
Nov 27,2015
0 people found
this helpful
The service has been great and the transaction of the sale has been smooth. Would use them again. All the best....
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Nov 27,2015
Minithumbup
Michael Petherbridge
Matteo Donna
By:
Nov 27,2015
0 people found
this helpful
Michael and Matteo were brilliant throughout the whole process. A buyer was found for my flat fairly swiftly after it was put on the market. Michael was very attentive and provided just the right amount of pressure to the buyer and his solicitor to keep the transaction moving. I will definetely be recommeding their services to my family and friends....
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Nov 18,2015
Minithumbup
Michael Petherbridge
Andrew Jackson
By:
Nov 18,2015
0 people found
this helpful
We bought a property using Oliver Jaques Canary Wharf branch. Andrew was very helpful in showing us a number of properties that met our requirements and the team was always very proactive in dealing with issues and enquiries and trying to push the sale along...
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Nov 18,2015
Minithumbup
Jack Mahoney
Dominic Francois
By:
Nov 18,2015
0 people found
this helpful
Jack & Dom worked really hard to sell my property. Within 36 hours I had several viewings and one offer at practically the asking price. Unfortunately, that purchaser decided at a later date not to proceed. This didn't matter as OJ then managed to book approx. 30 plus viewings over the coming weeks and after a number of offers they quickly negotiated a very good offer which I was very pleased to accept. They continued to manage the sale process and keep all parties updated. We did hit some ...
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Comment on agent fees
Competitive fees.
Was this helpful? Yes
Nov 13,2015
Minithumbup
Matteo Donna
By:
Nov 13,2015
0 people found
this helpful
We let a flat through this agency and had a very easy experience throughout. We dealt with Matteo, who was helpful, friendly, knowledgable, and professional. I don't know much about technical things around the home, but he was able to explain everything around the flat so I felt confident moving forward. It was a pleasure dealing with him!...
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Nov 08,2015
Minithumbup
Andrew Jackson
Michael Petherbridge
By:
Nov 08,2015
0 people found
this helpful
I strongly recommend Oliver Jaques for buying and selling property. It's been a long time since I've been anything like as impressed by a company. Their tireless energy and efforts all the way to completion cannot be beaten. A friendly helpful team, excellent database of existing customers and fast results were very impressive. They secured a higher price for my property than I'd expected and worked hard to achieve viewings early on and keep the sale moving forward. Excellent communication and c...
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By: gina
Nov 10, 2015
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Thank you for taking the time to leave this review. We were delighted to have helped with your scheme and thoroughly enjoyed the experience. ...
Nov 07,2015
Minithumbup
Andrew Jackson
Michael Petherbridge
By:
Nov 07,2015
0 people found
this helpful
We chose Oliver Jacques mainly because we thought the Agent profile was right for the potential market for our property and we were looking to downsize locally. They put together the sales information very quickly and got into the marketing within days of being appointed. Andrew and Michael were always supportive and helpful guiding us through from fixing a price to responding to bids and they seemed to understand us and get to know the needs of their purchaser clients. I was impressed with ...
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Comment on agent fees
When we agreed the appointed the fees seemed high, but having seen the level of effort and commitment that was needed to bring the sale through to completion, I would say the Agent earned the fee.
Was this helpful? Yes
Oct 03,2015
Minithumbup
By:
Oct 03,2015
0 people found
this helpful
I have used Oliver Jaques on a number of occasions to both buy and sell property. I have always found the team there to offer excellent customer service, viewings are confirmed, feedback always given and the general attitude towards their clients and customers is always good. Their knowledge of the market is excellent. I would certainly recommend them....
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Sep 29,2015
Minithumbup
Andrew Jackson
Michael Petherbridge
By:
Sep 29,2015
0 people found
this helpful
I was very pleased with the service I received from Oliver Jaques at Surrey Quays. They were professional in their interaction with me. Phone calls, texts and emails were sent/given before viewing. I was given feedback from viewings and all offers were given to me. They took on my 'minimum offer' for my flat and didn't pressurise me to accept an offer, which I have experienced from other agents. Andrew, who did many of the viewings was enthusiastic and knowledgeable. Michael who looked after th...
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By: gina
Oct 01, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Sep 21,2015
Minithumbup
By:
Sep 21,2015
0 people found
this helpful
Oliver Jacques have managed my properties in Surrey Quays for nearly 20 years and am constantly impressed by their professionalism and the high quality of the team. The personnel at Oliver Jaques with whom I work are always well informed, courteous, helpful and extremely knowledgeable of their local market as well as being very customer focused - I always feel that they are working hard for me and acting in my best interest. As a landlord who lives over 100 miles away from my properties, I am co...
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Comment on agent fees
Very fair indeed.
Was this helpful? Yes
Sep 20,2015
Minithumbup
Andrew Jackson
Michael Petherbridge
By:
Sep 20,2015
0 people found
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Andrew and Micheal were both excellent to deal with throughout the entire buying process and were a pleasure to deal with....
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Sep 20,2015
Minithumbup
Michael Petherbridge
Paul Gibbens
By:
Sep 20,2015
0 people found
this helpful
I have recently exchanged contracts on a purchase and wished to provide positive feedback on the staff at Oliver Jaques - Michael Petherbridge and Paul Gibbens. Paul was able to arrange a viewing on the same day as when I called and from there on the service has been excellent with quick responses to phone calls and emails, plus regular updates along the way. In addition to this with O.J. you get first class local knowledge - particularly useful if new to the area. All in all a trouble free (and...
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Sep 18,2015
Minithumbup
Jack Mahoney
Dominic Francois
By:
Sep 18,2015
0 people found
this helpful
Jack and Dominic were so helpful when we were looking for our ideal flat in Bow Quarter. Having rented there before we knew exactly what type of property we were after and they helped us secure one as soon as it came on the market. We are really grateful to Jack for his assistance throughout the transaction, co-ordinating with both solicitors and the vendor to ensure we reached our deadline for completion. He was always able to resolve our issues and is a pleasure to deal with....
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By: gina
Oct 01, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Sep 18,2015
Minithumbup
Kirsten Pauli
James Dunford
By:
Sep 18,2015
0 people found
this helpful
Excellent service from Kirsten and James, a special thank you from me. Would recommend OJ's service to all my friends...
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Comment on agent fees
reasonable
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Sep 18,2015
Minithumbup
Jack Mahoney
Dominic Francois
By:
Sep 18,2015
0 people found
this helpful
We recently purhcased a flat within Manhattan Building - Bow Quarter and the purchase was dealt with by Jack and Dominic, during the process, both agents were very helpful in providing as much information as possible and arranging for the necessary viewings for us during the purchase process and prior to completion for our contractors. The office located in Bow Quarter is very efficient and both agents are very helpful and communicated well on the progress via email etc....
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By: gina
Oct 01, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Sep 17,2015
Minithumbup
By:
Sep 17,2015
0 people found
this helpful
I am the tenant at a property managed by Oliver Jaques.Their agent Maxine has always done her up most to be as helpful as possible.She is an absolute pleasure to deal with and has been very efficient in anything I have needed help with maintaining my property. She is a credit to Oliver Jaques and an employee they must highly value....
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Sep 15,2015
Minithumbup
Kirsten Pauli
By:
Sep 15,2015
0 people found
this helpful
Dealt efficiently and in a timely manner in resolving property issues such as various small repairs, cleaning and dealing with items raised by new tenant to the satisfaction of all parties. My property is not managed, but needed some tlc between tenants and Kirsten was great at helping organise and communicating with everyone....
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Sep 15,2015
Minithumbup
Michael Petherbridge
Andrew Jackson
By:
Sep 15,2015
0 people found
this helpful
Oliver Jaques did a great job of selling my property. Everything was done without me needing to return to the UK (from Australia). They were able to push things along and gets things going when needed...
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Sep 12,2015
Minithumbup
Gina Begbie
By:
Sep 12,2015
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I am a landlord in a block that Oliver Jaques manage. The block was recently broken into and all the flats inside broken into. Gina was very efficient in dealing with all the landlords and tenants who were very distressed and helped arrange the replacement windows and doors very quickly. My tenants are much happier now. Thanks Gina....
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Sep 11,2015
Minithumbup
Kirsten Pauli
James Dunford
By:
Sep 11,2015
0 people found
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OJ has a great letting team: James always manages to find good tenants in a timely manner and leaves hardly any gap between the tenancies. Kirsten always reply to my questions quickly and accurately and solve problems efficiently. A special thank you to Kirsten, who managed to arrange a great cleaning service under extremely short notice and allocated a 2 hours time slot to the builder to fix an emergency issue at the same time to make the property perfect right before the tenants moved in. Th...
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Sep 11,2015
Minithumbup
Kirsten Pauli
By:
Sep 11,2015
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Generally, a good and responsive service from those I deal with at Oliver Jaques ie Kirsten and Maxine. Maxine managed recent improvements to my property to a high standard and Kirsten negotiated recent rent increase well....
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By: gina
Nov 10, 2015
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Thank you for taking the time to leave this review. We were delighted to have helped with your scheme and thoroughly enjoyed the experience. ...
Sep 09,2015
Minithumbup
Michael Petherbridge
Gina Begbie
By:
Sep 09,2015
0 people found
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Michael and his team very kindly hosted one of 6th form students for an extended summer Internship. The experience for the student was priceless. The team educated him about the differences between buying and letting properties and developed his confidence and ability to communicate with customers. I wuold wholeheartedly recommend Oliver Jaques for their ethos, and the support they are offering to young people....
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By: gina
Sep 10, 2015
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Thank you for taking the time to leave this review. We were delighted to have helped with your scheme and thoroughly enjoyed the experience. ...
Sep 06,2015
Minithumbup
Stephen Banks
James Dunford
By:
Sep 06,2015
0 people found
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Steve and James have managed my apartment for 2 years having come recommended by a relative who has several properties managed by them. I have found them both highly professional and great at problem solving. They are always really approachable and help to deal with queries in a way that appears to be no trouble for them, I can't fault the service at all and always speak highly of their services to fellow property owners....
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By: gina
Sep 10, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Aug 29,2015
Minithumbup
Paul Gibbens
Michael Petherbridge
By:
Aug 29,2015
0 people found
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Have received excellent service from Michael and his team at Oliver Jaques with the sale of my flat - sound advice, a speedy line-up of prospective buyers and skillful negotiation which resulted in an offer I could accept within two days! What I particularly appreciated was the willingness of the staff to listen to my concerns at all times and their progress updates. They were courteous throughout and I highly recommend this team....
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By: gina
Sep 02, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Aug 27,2015
Minithumbup
Andrew Jackson
Michael Petherbridge
By:
Aug 27,2015
0 people found
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Andrew was an outstanding agent in every way possible. Great at laising with vendors and solicitors and in 20 years of property investing he has been the most consistent, reliable and professional agent I have ever dealt with. Highly recommended. The staff at the Surrey Quays branch of Oliver Jaques have all been excellent. Thank you for all your hard work and expertise...
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By: gina
Sep 10, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Jul 05,2015
Minithumbup
Michael Petherbridge
Andrew Jackson
By:
Jul 05,2015
0 people found
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Michael and his entire team provided a first class service and kept us updated throughout the process. I would have absolutely no hesitation in recommending Oliver Jacques and would use their services again without hesitation....
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By: gina
Sep 10, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Jul 01,2015
Minithumbup
Jack Mahoney
Dominic Francois
By:
Jul 01,2015
0 people found
this helpful
From my first viewing with Dominic to the exchange of contracts, supported by Jack, these guys have been an absolute pleasure to deal with. They are both really great with communication and trouble-shooting. So grateful for all their help and support in buying my first property, especially since everyone I know has had nightmares with estate agents they've dealt with. I can't recommend them highly enough! Thank you....
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By: gina
Oct 01, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Jun 26,2015
Minithumbup
Michael Petherbridge
Paul Gibbens
By:
Jun 26,2015
0 people found
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Being a first time vendor and complete...
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Comment on agent fees
I have to say - worth every penny
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By: gina
Sep 10, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Jun 16,2015
Minithumbup
Michael Petherbridge
By:
Jun 16,2015
0 people found
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I have just bought my first property through Oliver Jaques, and cannot believe the level of service provided by Michael and his team. Being a first time buyer they helped with every stage of the purchase. From locating exactly what I wanted, to guiding me through the whole process, and going the extra mile to make sure everything went smoothly. Once again thank you....
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By: gina
Sep 02, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Apr 26,2015
Minithumbup
Michael Petherbridge
By:
Apr 26,2015
0 people found
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Professional service from beginning to end. Always available on the phone or in person for our enquiries. We were kept regularly updated with the progress of our sale from Michael and his team....
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By: oliverjaques
May 14, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Apr 01,2015
Minithumbup
Andrew Jackson
Michael Petherbridge
By:
Apr 01,2015
0 people found
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Great support and frequent communication during the sales process at every step. Status chasing was not required. Good advice provided during the marketing phase, with clear recognition of the uniqueness of my property and the realistic sales value I could achieve. The agents made you feel as though you were an equal part in the process (shared with themselves and the buyers), implying fairness and integrity. The agents were quick to respond to all queries, supporting the solicitor requests on t...
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By: oliverjaques
May 14, 2015
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Mar 27,2015
Minithumbup
Matteo Donna
Stephen Banks
By:
Mar 27,2015
0 people found
this helpful
Matteo was with us since the first phone call very helpful. Disponible and kinde. Always smiling and I manage to give us all the information we needed....
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By: oliverjaques
May 14, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Mar 03,2015
Minithumbup
Jack Mahoney
Dominic Francois
By:
Mar 03,2015
0 people found
this helpful
We purchased a flat in the Bow quarter, Jack handled the purchase and all went very smoothly. We wanted to rent it out as soon as possible and Dominic and Jack ensured this happened within 2 weeks of completion so we were very happy! Thanks...
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By: gina
Oct 01, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Mar 01,2015
Minithumbup
Matteo Donna
By:
Mar 01,2015
0 people found
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Matteo responded to my request to see the property in minutes and allowed me to view it on the following day. No problems, no surprises and he also provided me with a lot of useful advices, since I was moving to the property from abroad. Few days ago I met him and asked for a copy of the mail box key: I said I could not pass by the agency because I was working until late, so he offered to bring the keys directly to my flat. He did and that was really kind of him. Maxine is the property manager ...
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By: oliverjaques
May 14, 2015
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Feb 24,2015
Minithumbup
By:
Feb 24,2015
0 people found
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I thought I would use OJ's to let my property when I decided to move to Australia in 2009. It is now 2015 and I am still very impressed by them. Considering I am 12,000 miles away I find they are very quick to response to my emails and just as quick to respond to any issues the tenant has. There has been minimal issues and what issues there has been have been dealt with very well. The contractors OJ's use seem to be very efficient and not very expensive. I would definitely recommend OJ's to orga...
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By: oliverjaques
Mar 12, 2015
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Feb 19,2015
Minithumbup
Kirsten Pauli
By:
Feb 19,2015
0 people found
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I have been a tenant with Oliver Jaques for almost two years and I can definitely say that Kirsten is becoming a very professional and talented property manager. At the beginning I wouldn't rate her so high but in these years she has improved in an impressive way. Kirsten achieved outstanding organisational skills, very precise, efficient and well organised in dealing with multidimensional problems arising by managing properties. She is very kind and smiling, deals efficiently with all the types...
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By: oliverjaques
Feb 24, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Feb 17,2015
Minithumbup
Jack Mahoney
Dominic Francois
By:
Feb 17,2015
0 people found
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Jack has shown me a few properties in Bow Quarter over the course of 9 months but knew pretty much straight away that the Park Buildings would be suitable for my requirements. He was very prompt with advising me of new properties within these buildings and came up trumps with the flat I have now purchased. Jack was very helpful throughout the process and both he and Dominic were very accommodating when I needed to view the flat at subsequent times. Both have been efficient at responding to email...
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By: oliverjaques
Feb 17, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Feb 13,2015
Minithumbup
Dominic Francois
Jack Mahoney
By:
Feb 13,2015
0 people found
this helpful
Jack and Dominick at the Bow Quarter branch of Oliver-Jacques did an outstanding job in helping me sell my flat. From our first meeting through to the completion of the sale, they were friendly, helpful and efficient, providing accurate information, and always responsive to telephone calls and emails. They made a process which I had dreaded much easier and quicker than I had ever thought possible. I was amazed at how quickly they were showing my flat to prospective buyers and I had an offer ...
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By: oliverjaques
Feb 13, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Feb 13,2015
Minithumbup
Jack Mahoney
By:
Feb 13,2015
0 people found
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I am really thrilled to own my new flat. I hadn't been looking very long, but instinctively, Jack knew exactly what I was and wasn't looking for in my new purchase, and when I viewed this flat, I made an offer within a minute. Today I have picked up the keys to my new home, and couldn't be happier. You'll be hard pressed to find a more hard working and driven agent....
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By: oliverjaques
Feb 13, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Feb 10,2015
Minithumbup
Gina Begbie
Jack Mahoney
By:
Feb 10,2015
0 people found
this helpful
Gina, Jack Mahoney and Kirsten were so helpful to turn around things within 2 hours. The contract was ready and the tenants were invited to sign. Our tenants have decided to move it immediately and all the members of oliver Jaques were helping in an amazing speed and as usual very professional. Thank you!...
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By: oliverjaques
Feb 10, 2015
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Feb 06,2015
Minithumbup
By:
Feb 06,2015
0 people found
this helpful
I have dealt with Oliver Jaques in the past and was certainly happy to do so again, I have found them as attentive and reliable as always, with their knowledge of the market and local knowledge of the area meaning a relatively quick sale and at optimum price. They kept me up to date all the way through the process which was really helpful, they also chased up all parties through the sale process. I highly recommend them....
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By: oliverjaques
Feb 06, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Feb 06,2015
Minithumbup
Paul Gibbens
Michael Petherbridge
By:
Feb 06,2015
0 people found
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The service was a quarter percent more expensive than one or two other agents but it was worth it I believe. The service OJ provided surpassed my admittedly negative experience with agents in the past, who, despite their claims to do more, simply introduced buyer and vendor and then left me to to it - causing much stress and frustration as a result. OJ has an informal relationship with a local lawyer and I think this helped. The solicitors themselves were much more responsive and contactable tha...
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Comment on agent fees
Slightly high I felt - I did manage to knock them down from 2% what they asked to 1.75%. But in the end I paid and was satisfied with the outcome.
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By: oliverjaques
Feb 06, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Feb 01,2015
Minithumbup
Michael Petherbridge
Paul Gibbens
By:
Feb 01,2015
0 people found
this helpful
MIchael and Paul were fantastic in helping me find a property to buy and then helping to support the purchase process by chasing up solicitors and communicating with me and the vendor efficiently to push the process along. They also contacted my mortgage advisor to help speed things up. I would definitely recommend this agent and these staff in buying a property. Thank You!!!!!...
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By: oliverjaques
Feb 06, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Jan 24,2015
Minithumbup
Paul Gibbens
Michael Petherbridge
By:
Jan 24,2015
0 people found
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I was very impressed with Oliver Jacques for a number of reasons: First, their knowledge and experience of selling properties in the local area. This proved to be very helpful both when marketing the property but also when going through the local authority search. They had a buyer lined up, which means the property was not even advertised and they then achieved a very good price for us, more than we had expected! They also recommended very efficient solicitors. However, perhaps in terms of the o...
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By: oliverjaques
Feb 10, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Jan 15,2015
Minithumbup
By:
Jan 15,2015
0 people found
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I cannot recommend Oliver Jaques highly enough! In my experience they are a rare breed in the Estate Agency world. Nothing is too much trouble, they are pro-active in many aspects of the business. I have been using the company in the E3 area over my portfolio, for nearly ten years now and would not deviate from using them in this area of London for any reason whatsoever. With regards to customer service and all aspects of my needs as a Landlord, they tick every box and all at OJ's...
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By: oliverjaques
Jan 15, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Jan 12,2015
Minithumbup
Stephen Banks
By:
Jan 12,2015
0 people found
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My experience of Oliver Jacques was entirely positive - we were trying to find a flat under very tight time constraints and Steve went above and beyond expectations to ensure that this happened, even over the festive period where business often stands still. Also thought it was a great personal touch giving us a bag of essentials on our move in date - we were definitely very grateful for the washing up liquid!...
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By: oliverjaques
Jan 14, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Dec 27,2014
Minithumbup
Maxine
By:
Dec 27,2014
0 people found
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Maxine went above and beyond to ensure a smooth check out for us when we vacated the property. She helped us arrange a professional clean and was approachable and readily available over the phone at all hours to sort out our conserns. I would whole heartedly recommend her....
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By: oliverjaques
Jan 14, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Nov 27,2014
Minithumbup
Michael Petherbridge
Andrew Jackson
By:
Nov 27,2014
1 people found
this helpful
Throughout the last few months on the rollercoaster ride that is being in a housing chain I can honestly say the sales team at OJ have been a total rock to us. Michael, Andrew and Paul have gone the extra mile to help us get sold and negotiate through any challenges we encountered. They were always at the end of the phone or e-mail and never too busy to call. This is the third move we have made using them and if it wasn't out of the area would take them all out for a beer to say cheers for al...
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By: oliverjaques
Dec 18, 2014
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received, should you ever come back into the area or need any advice, do not hesitate to contact us. ...
Oct 11,2014
Minithumbup
Kirsten Pauli
By:
Oct 11,2014
0 people found
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Good advice on preparing the property for rental. Handled all arrangements smoothly and professionally. Found excellent tenants very quickly. Good communication at every step...
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Comment on agent fees
Good advice on preparing the property. Handled all arrangements smoothly and professionally. Found excellent tenants very quickly. Good communication at every step
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By: oliverjaques
Oct 13, 2014
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Oct 10,2014
Minithumbup
Kirsten Pauli
By:
Oct 10,2014
0 people found
this helpful
Kirsten was an excellent property manager who was highly professional and extremely organised. I came to Oliver Jacques with the need to rent my flat at a short notice. She did all forms, documents, and background checks exceptionally quickly and found me some very reliable clients. All in all i was very happy with the service by Kirsten. She went above and beyond with regards to helping me when i was new to the landlord game. I can only hope everyone else is this helpful going forwards....
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By: oliverjaques
Oct 13, 2014
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Sep 21,2014
Minithumbup
Kirsten Pauli
By:
Sep 21,2014
0 people found
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I used the agency for two years as a tenant and dealt with Kirsten Pauli for most of that period. I would like to thank Kirsten for always being professional and promptly replying to my questions. It was a pleasure dealing with her....
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By: oliverjaques
Oct 13, 2014
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Sep 16,2014
Minithumbdown
By:
Sep 16,2014
0 people found
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Called to enquire about a listing on Zoopla. The lady who picked up the phone (3.30pm on Monday) wasn't clear about what upfront fees were charged (after leaving me on hold for 5 minutes and transferring me to someone else by mistake). She then quoted a couple of fees (she wasn't sure if referencing fees was in total or per tenant) and said "I don't know" when I asked her what a "6 month guarantee" (which she said would be required) was. She then proceeded to put me on ho...
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What agent could do to change your mind?
Have someone who knows what fees you charge answer the phone. Basic etiquette training and customer handling skills are essential.
Attached Files
Comment on agent fees
Know what fees you charge.
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By: oliverjaques
Oct 15, 2014
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Thank you for taking the time to leave this review, obviously we are extremely disappointed to hear you were dissatisfied with your experience, and I take this opportunity to clear this misunderstanding up. As you would have heard from the recorded announcement when you called our office, all of our calls are recorded for training purposes. We have therefore listened to your call, and have to disagree that the staff member who took your call was rude, uninterested and lackadaisical. The youn ...
Sep 16,2014
Minithumbdown
Kirsten Pauli
By:
Sep 16,2014
2 people found
this helpful
This agency has the worst property management services ever. I was a tenant in one of their properties for one year. They never sent me my signed contracted until the last month of my tenancy. They didn't inform me about anything, they were always dismissive, careless and extremely rude. Our boiler needed to be repaired (because it was so old) in the middle of winter and we had to wait for more than 10 days for them to fix it. (so we didn't have hot water or heating) they used all kind of lies a...
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By: oliverjaques
Oct 13, 2014
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Apologies for the length of time it has taken to respond to this review, however due to the content of the review, we were aware of who the reviewer was and contacted them for further information as according to our records the review was incorrect. We would therefore like to take this opportunity to advise the background of this review and what actually happened. With regards to the issue with the tenancy agreement this was sent out by post to the tenant shortly after her tenancy commenced, s ...
Aug 21,2014
Minithumbup
By:
Aug 21,2014
0 people found
this helpful
Oliver Jacques has a great service! As tenants during two years, we dealt with the staff in lettings, sales and property management all for the same property and always with very good results. They are really attentive and friendly....
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Aug 14,2014
Minithumbup
Kirsten Pauli
By:
Aug 14,2014
0 people found
this helpful
I have been using Oliver Jaques for a number of years, Kirsten deals with the management side of my properties. Friendly when going into branch and always gets back to any e-mails, phone calls or questions I might have. Never had any miss managed problems with any of the properties: Overall very happy with Kirsten's work....
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Jul 29,2014
Minithumbdown
Kirsten Pauli
By:
Jul 29,2014
1 people found
this helpful
I start renting with the agency long time ago and all the staff was very nice and helpful. until this gil Kristen took over, who manage the property now. Everytime on the phone with no patience and terribly rude on the phone. while i was still talking just hang up. Never give us any update with the issues never call back, unless we chase her. And was terribly rude on the phone. or maybe the property was not management by the company, that why she treat us like this?...
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Jul 01,2014
Minithumbup
Jack Mahoney
Leona Potter
By:
Jul 01,2014
0 people found
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Jack and Leona were a pleasure to work with, as my partner and I found them punctual, professional and friendly. The viewing for the property was done individually (group viewings are distasteful) and Jack honestly answered our questions. While we were going through the process, admittedly, we were a bit nervous (we didn't want there to be any issues), but Jack was calm and kept us posted on updates. Leona helped us through the contract paperwork and, afterwards, Jack sent us to our new flat wit...
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Mar 07,2014
Minithumbup
Kirsten Pauli
By:
Mar 07,2014
0 people found
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I work with Oliver Jacques for almost 3 years. The help and support I received from the the Bow branch and from the head office is totally amazing. Jack, Kirsten and Leona were always ready to help and answer any question. It is not easy being a new landlord and the legal side is very important. With O-J, I know I am in good hands and being protected. Well done!...
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Jan 13,2014
Minithumbup
Jack Mahoney
Leona Potter
By:
Jan 13,2014
0 people found
this helpful
The first time we met jack we were met with enthusiasm and a really friendly approach, unlike any other agent we\'d met while looking all over london we enjoyed dealing with him throughout the process. As first time buyers we felt like we received great support from both jack and leona all the way from our first viewing and still after moving into the property. It really helped having them based within bow quarter as we don\'t think any other agent would have had the knowledge or the links to th...
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Dec 13,2013
Minithumbup
By:
Dec 13,2013
0 people found
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I used Oliver Jacques to purchase a property a few months ago. From the start they were personable, friendly and professional in all respects. In what is a stressful business they were always there to support, follow through and be totally committed to the job. I always felt they were there on side to fight my corner which is exactly what one wants. Unlike many larger estate agents they worked as a strong team and I felt always went the extra mile. They were honest and approachable at all times...
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Dec 12,2013
Minithumbup
Michael Petherbridge
Paul Gibbens
By:
Dec 12,2013
1 people found
this helpful
I bought a property through O-J early this year. From my property search process, I found O-J had a great reputation in SE16 area as they sold so many properties throughout the year. It is a very efficient and customer oriented agent. Their sales department is particularly strong. Michael has great knowledge in the local area as he worked for the branch for more than 10 years. His fantastic communication skills made the purchase process a smooth process. Paul is very passionate and he provi...
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Nov 27,2013
Minithumbup
Leona Potter
By:
Nov 27,2013
0 people found
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I have been dealing with Leona and Jack for the past 3 years for our company lets. They have an complete understanding of our needs and never bother me with properties that are unsuitable for my purposes. They are professional, quick to respond, honest and forthright. Their on-site location makes my job easier, and after working with company lets and substandard estate agents for a number of years I am grateful to have found such a great team....
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Nov 22,2013
Minithumbup
Jack Mahoney
By:
Nov 22,2013
0 people found
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Jack was very nice and easy to deal with, Jack makes your feel at ease with his friendly can do attitude, Jack is a pleasure to deal with and made my move from Central London to Bow Q seem effortless. Jack knows everyone in Bow Q, so at times the office is a cosmopolitan environment with all sorts in there, and I mean all sorts, from a man in despair to the latest hip trendy metrosexuals, but can be viewed by a socialite as the place to be :) Jack is a star - A*...
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Nov 17,2013
Minithumbup
Leona Potter
Jack Mahoney
By:
Nov 17,2013
1 people found
this helpful
When I moved to Australia a three years ago, I needed an agent that I could trust to fully manage the letting of my two Bow Quarter flats. Over the last three years, I have found that Leona and Jack have done a great job of managing these properties. The advantage of using O-J for letting is: 1. They can always find a tenant quickly. Being on site, they seem to be the first agent someone wanting to rent in the Bow Quarter will go to. 2. They have a good relationship with the estate office,...
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Nov 17,2013
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Leona Potter
Jack Mahoney
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Nov 17,2013
1 people found
this helpful
Leona Potter and Jack Mahoney are refreshingly different estate agents who get results, work tirelessly and are both a credit to Oliver Jaques. The Kirstie and Phil of the Bow Quarter....
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Nov 13,2013
Minithumbup
Michael Petherbridge
Paul Gibbens
By:
Nov 13,2013
0 people found
this helpful
Brilliant Service from Michael and Paul. Quick to respond to questions/ requests. always professional and wanted to get the right outcome. really exceptional service, would highly recommend...
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Nov 13,2013
Minithumbup
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Nov 13,2013
0 people found
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Very satisfied with the service I have received and would recommend to my friends and family. The staff were professional and dealt with my queries efficiently...
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Nov 11,2013
Minithumbup
Leona Potter
Jack Mahoney
By:
Nov 11,2013
0 people found
this helpful
I cannot praise Oliver Jaques enough. Jack and Leona are clearly passionate about what they do and it shows in the level of service they provided. They kept me fully informed as soon as any suitable properties become available and both the tennancy application and moving in process was quick and efficient. In short and based on my experience I cannot recommend this office highly enough....
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Oct 29,2013
Minithumbup
Kirsten Pauli
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Oct 29,2013
0 people found
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All aspects were so easy when finding my new home. Jack was excellent on the viewing and every time I called the office I was greeted with a friendly voice who was always willing to help. Kirsten was great, explaining all aspects of the tenancy to us, clauses, break clauses, renewing and even the getting our deposit back when we decided to move on. All the staff seem lovely, we were even greeted with hot drinks and a goodie bag. Overall extremely pleased!...
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Oct 29,2013
Minithumbup
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Oct 29,2013
0 people found
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I really cant speak highly enough of the service me and my fiancƒÂ©e have received from Oliver Jaques. After 10 years of renting in London this has been by far the best experience I have had. The whole process from viewing to signing the contract was transparent and easy with very friendly staff members. During the inventory check in the cooker was found to be broken. Oliver Jaques overnight ordered a new cooker and there contractor installed it the next day. A brand new cooker working in...
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Oct 23,2013
Minithumbup
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Oct 23,2013
0 people found
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Very satisfied with the service I have received and would recommend to my friends and family. The staff were professional and dealt with my queries efficiently...
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Oct 15,2013
Minithumbup
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Oct 15,2013
0 people found
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From the moment we entered the office the service was professional and has always been to that level. 10/10...
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Oct 14,2013
Minithumbup
Stephen Banks
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Oct 14,2013
0 people found
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I was really impressed how the lettings team worked at Oliver Jaques. From start to finish Steve, Jack and Kirsten dealt with everything extremely professionally and in within the limited time I had to move. I loved the tenants goody pack they gave to me once I had moved in which was a really nice touch to an already excellent service. Thanks Guys!...
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Oct 11,2013
Minithumbup
Kirsten Pauli
Gina Begbie
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Oct 11,2013
0 people found
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Both Kirsten and Gina were very helpful when helping me deal with my trashed flat left by my last tenants. They recommended local contractors, cleaners, furniture suppliers etc. They have both clearly been in the industry for some time and it was a pleasure dealing with them. Very impressed!...
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Oct 10,2013
Minithumbup
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Oct 10,2013
0 people found
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Thoroughly impressed with the positive and professional manner in which my property was dealt with from start to finish. Would definitely recommend Oliver Jaques to anyone who has property in the local area. Nothing seemed to be too much trouble and they were always on hand to ease any fears and uncertainties I had with regards to the whole process. The moving-in goody bag they gave to my tenants was also a lovely touch and I will certainly be using them again. Thanks again to the whole team...
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Oct 10,2013
Minithumbup
Leona Potter
Jack Mahoney
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Oct 10,2013
0 people found
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Leona Potter is the most helpful and professional estate agent I\'ve ever dealt with. She often went over and above her core duties to ensure everything was done properly during the buying process. Life would be a lot more difficult as a first-time buyer without Leona\'s proactivity and professionalism....
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Aug 31,2013
Minithumbup
Kirsten Pauli
By:
Aug 31,2013
0 people found
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I have dealt with Kirsten for years now and have found her unfailingly efficient, helpful and a good communicator, especially in comparison with staff at the three or four other estage agents I\'ve dealt with....
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Aug 09,2013
Minithumbdown
Kirsten Pauli
By:
Aug 09,2013
0 people found
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The Bow Quarter is such a lovely place to live, but the experience is ruined when you deal with rude and arrogant people like Kirsten Pauli. She was very unhelpful and clueless! If you speak to her you expect to make no progress at all as she adds no value to the company what so ever....
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What agent could do to change your mind?
Train their staff to provide decent customer service
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Jul 30,2013
Minithumbup
Paul Gibbens
By:
Jul 30,2013
0 people found
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Overal I found OJ provided a very good service when buying a flat through them. They kept in regular contact and did everything that I required of them to allow me to exchange and complete within a short period of time. Paul Gibbens was particularly helpful....
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Jul 13,2013
Minithumbup
Paul Gibbens
Andrew Jackson
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Jul 13,2013
1 people found
this helpful
Just exchanged on our 3 bed house in Rotherhithe and cannot recommend OJ highly enough. All staff have been friendly and professional. Property was previously on with another estate agent and OJ have put them to shame. Prospective buyers were all vetted so very few time-wasters viewing the property. OJ kept us informed not only on our sale but went the extra mile to tell us what was happening further up the chain. Although there were a few unforeseen hiccups along the way, OJ handled the whole p...
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Jun 30,2013
Minithumbdown
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Jun 30,2013
0 people found
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Terrible attention from the out of hours line, the woman in the line was extremely rude and obviously not trained or skilled to deal with customers or solve problems. Would never recommend this agent...
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By: Anna Tyurina
Jul 11, 2013
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It's impossible that Kirsten is working in service industry - the most unprofessional, rude, arrogant person! Just infuriating that there's nothing we can do about it :(( ...
Jun 18,2013
Minithumbdown
By:
Jun 18,2013
2 people found
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What an awful lettings agent, from a tenant and landlord perspective. On numerous occasions, we had the agents put the phone down on us, the Director, Nicola Heard was incredibly unprofessional, as were her employees, Gavin Gordon and Kirsten Pauli. On three occasions they trespassed on our rented property, snuck into the electric gates because their fob was disconnected after the last time they let themselves into the property. The agents are supposed to give tenants written notice at least...
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What agent could do to change your mind?
They could go insolvent.
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Jun 10,2013
Minithumbup
Paul Gibbens
By:
Jun 10,2013
0 people found
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Just exhanged on my flat, having chosen Oliver Jaques as the agent to handle the sale. We\'ve a young daughter, so were quite particular about when we would allow viewings, so that they didn\'t interfere with her naps, bath time, etc. OJ were brilliant in understanding and respecting our requirements and throughout were friendly and responsive. Achieved full-asking for the flat, and remained pro-active while the sale went through. Having experienced the service of a number of agents whilst looki...
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Nov 30,2012
Minithumbup
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Nov 30,2012
0 people found
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recommend this agent , excellent communication, straight to the point, 100% genuine from get go, friendly team, sold my house quickly...
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Jun 20,2012
Minithumbdown
By:
Jun 20,2012
4 people found
this helpful
Stay away...probably the rudest people in the business, arrogant, treating people below any standards, cowboys. Over all , they very nice before you start to do anything, once you give them money for deposit, they forget who you are....
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Jun 20,2012
Minithumbup
Michael Petherbridge
By:
Jun 20,2012
0 people found
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Oliver Jaques service is second to none. They sold my house within 4 weeks of instruction. They were always professional and courteous, constantly giving me feedback and advice throughout the whole process. I would gladly recommend them to any future sellers out there....
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Jun 12,2012
Minithumbdown
Kirsten Pauli
By:
Jun 12,2012
5 people found
this helpful
Its all friendly and efficient until you\'re moved in, from then on you can forget about being treated like a decent human being, they will treat you terribly. I wish the landlords knew what they were paying for, Oliver Jaques are utterly useless and rude. I dread to think what its going to be like when i attempt to move out......
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What agent could do to change your mind?
Dont treat your tenants like this Answer the phone during your stated opening hours
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Oct 04,2011
Minithumbdown
By:
Oct 04,2011
3 people found
this helpful
Anyone who thinks to let their property with them must be ready to be bullied and ignored by OJ once any problem comes up. I had never, never, never before seen such a rude and absolutely useless team of cowboys, who never follow their words or even agreement signed, they just do not care!!! And moreover instead of the office resolving the issues they just cover up for each other, make the whole thing up and treat you like an idiot. Landlords - Avoid, Tenants - good luck getting your bonds back....
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May 25,2011
Minithumbup
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May 25,2011
0 people found
this helpful
I was quite shocked to see such bad reviews of Oliver Jaques as I have had a geniunely easy going experience getting my property let and my tenants seemed to move in with ease. The girls in the office were very helpful and Oliver gave me very good advice on how to achieve the best rental and keep my tenants happy in the property. I will continue to work with them!...
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May 16,2011
Minithumbdown
By:
May 16,2011
1 people found
this helpful
All very good at the sale stage, quite happy to drop me back at Canada Water tube station - however come the tenancy agreement signing then they refused to 1) Fax it over, 2) Bring the paperwork 5mins down the road for me to sign it, 3) Come in for 8am so that I could sign the paperwork. If you're looking for an estate agent with flexibility then this is not the place to use. Stay away from them....
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By: Oliver Jaques
May 24, 2011
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Dear Sir I think I know who you are judging by the comments you have put on this site. When it comes to signing of contract we have a standard practice to ensure that it is done properly. A tenancy contract is for a lot of money. It covers 12 months rent and your 6 week deposit which in monetary terms runs into Thousands of pounds. We insist it is done correctly. 1, The reason it cannot be faxed is that we must witness your signature so faxing agreements is not possible. 2, We are no ...
May 09,2011
Minithumbup
By:
May 09,2011
1 people found
this helpful
You expect the agents to answer the phone (why is it some places just let you ring?!?) or respond to your messages very quickly, and reply to emails. OJ do that. You expect them not to take the right amount of rent each month. OJ do that. You expect them to turn up to fix stuff and not expect you to hang around all day waiting for people when you've got a job to to. OJ meet the people themselves! So, overall they do what they're supposed to do. And they don't harass you or screw you ove...
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Apr 03,2011
Minithumbup
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Apr 03,2011
0 people found
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I have recently completed on the sale of my home through Oliver Jaques and I thought they were professional and efficient throughout the process. I was originally on the market with another agent for several months with no success and very little correspondence from them. After being approached by Oliver Jaques, I decided to give them a chance and within literally a couple of weeks, they had found me a buyer. The whole sale from the initial contact, viewings and sale process went without ...
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Mar 10,2011
Minithumbdown
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Mar 10,2011
1 people found
this helpful
Steer clear! The staff in property management are the most rude persons I've ever encountered in my life! They seem to lack any common sense. It is also true of the other reviews - whatever they say is the law even if its wrong!...
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Sep 29,2010
Minithumbup
By:
Sep 29,2010
0 people found
this helpful
Had a great experiance, very proffesional would use them again....
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Sep 07,2010
Minithumbdown
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Sep 07,2010
0 people found
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Rubbish, terrible, kept calling me several times a day, never kept the word. Confused me and my housemates, did not return the calls on time. Heavily disorganised, piled up the costs and added random things on top of what's been agreed (and signed!) for, trying to enforce it. Really unkind, rude and just plainly awful. Steer away from them, I will never use them again and I advise you to do the same - value your time, money and mental health....
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Jun 01,2010
Minithumbdown
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Jun 01,2010
1 people found
this helpful
The Property Management Team have been consistently rude and unhelpful and very unprofessional, I will give them that! They do not seem to have read the Tenancy Agreements they get you to sign or abide by the TPO Code of Practice for Letting Agents. It appears they are a law unto themselves entering your property without prior warning, taking photos and showing round other prospective tenants. When questioned about their trespassing they made up a story about me obstructing them and not answ...
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May 27,2010
Minithumbdown
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May 27,2010
2 people found
this helpful
I am absolutely appalled by Oliver Jaques and can honestly say they are the most unprofessional estate agents I have ever had the displeasure to be involved with. I would like to especially commend Property Management on their diabolical people skills, non existent manners, constant attitude and persistent habit of undermining tenants. I would love to sit here an go through every occasion but I would rather just wholeheartedly encourage no one to deal with them. I pity the owners of the fl...
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May 17,2010
Minithumbdown
By:
May 17,2010
1 people found
this helpful
Was this helpful? Yes
Mar 21,2010
Minithumbdown
By:
Mar 21,2010