Oliver Jaques

4.40/5 rating 220 reviews
  • 85% valuation accuracy
  • 85% recommend
  • 97% fee satisfaction
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    Michael
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    Paul
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    Matteo
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    Nicola
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    Gina
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    Stephen
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    Erika
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    Alex
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    Fabio
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    Sharon
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    Serkan
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    Robbie
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bo Read full description...Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
Oliver Jaques

“ Excellent service, really impressed!... ”

Jul 16,2018
Minithumbup
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Sharon
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Michael
By: 'Alexa'
Jul 16,2018
0 people found
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My partner and I bought a house through OJ and sold with another agent, Anthony Martin in Eltham. Anthony Martin were very disappointing but OJ carried them through the process and ended up doing the majority of their progression. Without OJ, I don't think ...
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Not sure what the fees were as we were buying but they'll work hard for them, I know that.
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“ People and service oriented!... ”

Jun 27,2018
Minithumbup
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Serkan
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Stephen
By: 'Thea'
Jun 27,2018
0 people found
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Serkan was able to meet with me three days in a row on short notice to show me around at various properties in the Rotherhithe area. The agency listened to my needs and found some great options for me to choose from. Easy communication and ...
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Comment on agent fees
This agents fees are the lowest that I have seen in London.
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“ Sale... ”

Jun 19,2018
Minithumbup
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Michael
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Paul
By: 'Henry'
Jun 19,2018
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Great support through a tricky sale process. Appreciate Michael's dedication to managing the other agents in the chain to ensure that the completion was as planned....
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Comment on agent fees
Reasonable and worked hard for it.
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“ Excellent service over many years... ”

Jun 18,2018
Minithumbup
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Michael
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Paul
By: 'R Hill'
Jun 18,2018
0 people found
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My relationship with OJ goes back over 15 years, from renting as a tenant, to my house purchase in SE16 to its recent sale. OJ worked hard in a tricky market to help secure an acceptable offer, then provided excellent communication and service while pushing things ...
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Comment on agent fees
Acceptable
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“ Above and beyond the call... ”

Jun 15,2018
Minithumbup
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Michael
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Nicola
By: 'Neil'
Jun 15,2018
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Like any true Londoner I approach all estate agents with profound suspicion. Well this time I was wrong. Not just superb service but exemplarary and outstanding service from all involved. Indeed Matteo gave up part of his Easter Saturday to go and check a leak ...
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Comment on agent fees
Reasonable and they earned every penny
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“ Great Service from Start to Finish... ”

Jun 15,2018
Minithumbup
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Michael
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Paul
By: 'Seller From Surrey'
Jun 15,2018
0 people found
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We had used this agent's letting division previously to find us a tenant and were impressed with the results, so,using them to sell the property was a logical step. I must say they delivered! Their valuation was accurate and they kept us in ...
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We thought the fee structure was fair and offered very good value for money.
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“ Extremely unprofessional - Waste of time... ”

Jun 11,2018
Minithumbdown
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Robbie
By: 'Young Couple'
Jun 11,2018
0 people found
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We were really interested in a flat. We had been in touch with Matteo Donna and Robbie Brown and book a viewing. On the same day, few hours before the viewing, I sent them a reminder to inform them that I would have been there 5 ...
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“ Utterly amazing!... ”

Jun 07,2018
Minithumbup
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Paul
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Sharon
By: 'A happy customer'
Jun 07,2018
0 people found
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If we could only replicate Oliver Jaques in every area of the country we would have the most amazing housing market worldwide. I simply cannot praise their support, diligence, professionalism and abilities enough. My original house purchase was a dream so when it came to ...
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Comment on agent fees
Extremely good for the amount they do!
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“ Relaxed and not pushy... ”

May 23,2018
Minithumbup
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Serkan
By: 'Dan_Beard'
May 23,2018
0 people found
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Well rounded review of the property, not a high pressure environment and was very quick to respond to any querires that I had....
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Comment on agent fees
Reasonable enough. Not particularly high when compared to others.
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“ Excellent, personal and professional service!... ”

May 23,2018
Minithumbup
By: 'Rotherhithe New Road'
May 23,2018
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The experience that we have had renting a property with Oliver Jacques has been both pleasant and problem free. After dealing with a number of other letting agents, in comparison, their personal, professional service and willingness to go the extra mile meant that we were ...
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“ Very kind and friendly agent... ”

May 12,2018
Minithumbup
By: 'Luca and Helena'
May 12,2018
0 people found
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Serkan has been very professional and friendly with us. He went through all the points we needed to clarify a very patient way, and fully understood what were our needs. Overall, we've had a very good experience finding our new flat. Many thanks....
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Comment on agent fees
Good
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“ Enquiry... ”

May 07,2018
Minithumbup
By: 'Jeff'
May 07,2018
0 people found
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I have had my house evaluated, they were very honest about the situation of the market, I was very grateful....
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“ Outstanding !... ”

May 03,2018
Minithumbup
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Alex
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Stephen
By: 'Richard T.'
May 03,2018
0 people found
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Both Alex and Stephen from the outset were professional, efficient and very effective! They always respond promptly to emails and found excellent tenants for both properties. The service has a local feel and I would definitely choose to engage OJ's again in future....
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Comment on agent fees
Fairest fee structure of all the agents surveyed in the area.
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“ Very helpful & very knowledgable of the area.... ”

Apr 22,2018
Minithumbup
By: 'Mim'
Apr 22,2018
1 people found
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Looked at this area for a flat for my son & found quite interesting for future viewing.The agent was very helpful....
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Comment on agent fees
Fee is fair.
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“ Excellent Service... ”

Apr 19,2018
Minithumbdown
By: 'Tahir M'
Apr 19,2018
1 people found
this helpful
During my experience with Oliver Jaques at the Surrey Quays Branch, the Lettings Team provided upheld the most excellent and professional service. The office was presented well alongside a positive attitude by the team which enabled me to feel comfortable as well as feel welcome. ...
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“ Very Professional... ”

Apr 18,2018
Minithumbup
By: 'R Wilhelm'
Apr 18,2018
1 people found
this helpful
I've had a great experience with them. They're very honest and addressed all my needs as I didn't have much experience with renting. I highly recommend OJ....
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Great value for the service provided.
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“ Great service... ”

Apr 14,2018
Minithumbup
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Alex
By: 'Nora'
Apr 14,2018
0 people found
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Alex did a fantastic job in organising everything for our new flat, he supported us throughout the whole process and was a great point of contact....
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“ Excellent service... ”

Mar 19,2018
Minithumbup
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Michael
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Paul
By: 'DaniF81'
Mar 19,2018
0 people found
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Very pleased with the service and with how fast they managed to sell my 2 properties. They kept me informed at all times and were able to get a good deal for us, so will be using them again in the future if needed....
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Mar 07,2018
Minithumbup
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Michael
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Matteo
By: 'Dominic'
Mar 07,2018
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Excellent Service sold my property and kept me informed and calm when buyers dropped out in the process. The whole team is excellent, both Sales and Lettings but I could only name two for this review. They were knowledgeable and pleasant to do business with. ...
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Comment on agent fees
Felt the fee was particularly reasonable for the amount of work they did on this particular sale.
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Feb 13,2018
Minithumbup
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Alex
By: 'Luke'
Feb 13,2018
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Communication with the agent was excellent from start to finish. The move in was painless and any questions I had were answered promptly. Alex was particularly friendly and helpful throughout the whole process. After move in the support from the agent was very good. There ...
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Comment on agent fees
The fees were very good value for the service provided.
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Feb 13,2018
Minithumbup
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Michael
By: 'The Krojers'
Feb 13,2018
0 people found
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We have both bought and sold through OJ in the last five years. This is a truly 'local' service, with a love for the neighbourhood. We have found all staff we dealt with exceedingly kind, patient, helpful and friendly. They really care for the customers ...
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Feb 10,2018
Minithumbup
By: 'Andrew'
Feb 10,2018
0 people found
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Just sold my flat in the BQ through Oliver Jaques. Both Jack and Dominic gave good advice and were quick to respond to my queries and issues that arose during the sale process. They previously gave me good advice when I was letting the flat ...
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Comment on agent fees
O-J's fees seem to be about the norm
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Feb 06,2018
Minithumbup
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Matteo
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Michael
By: 'Lisa Sweet'
Feb 06,2018
0 people found
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Professional and helpful from the outset. I'm so pleased I made the decision to go with Oliver Jaques over the other local agent opposite that also provided a valuation. The service from the outset was excellent and nothing was too much trouble. I'd ...
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Comment on agent fees
Great and competitive fees
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Jan 30,2018
Minithumbup
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Alex
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Stephen
By: 'MW21'
Jan 30,2018
0 people found
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As an honest review from a first time renter, I have to say that Oliver Jaques made the whole process easy and pleasant. Alex initially showed us around our flat, which we wanted to rent immediately, he was relaxed, interested and friendly, he told us ...
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Comment on agent fees
Fair fees, the paperwork was well prepared and to be expected. The holding fee is lower than most and this was a big factor in making me feel more relaxed when making an offer.
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Jan 19,2018
Minithumbup
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Erika
By: 'Lucy M'
Jan 19,2018
0 people found
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Erika has been a great support in all property enquiries and requests. We have been in the current property for 9 months and Erika has promptly responded to any concerns we have had and has delivered quick communication and solutions for all issues we've come ...
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N/A
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Jan 12,2018
Minithumbup
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Paul
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Matteo
By: 'IP'
Jan 12,2018
0 people found
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I instructed OJ after having had my property on the market for several weeks with 2 other (large) agents. We had had a fair amount of viewings but no offers. I was immediately impressed with Paul's market knowledge and his positive attitude on the valuation ...
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Comment on agent fees
Fair.
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Jan 02,2018
Minithumbup
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Erika
By: 'Andy L'
Jan 02,2018
0 people found
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Erika has been very good at dealing with issues in my property and always responds promptly. I think Erika is an asset to the team at Oliver Jaques....
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Comment on agent fees
Fair
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Dec 29,2017
Minithumbup
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Erika
By: 'Paul'
Dec 29,2017
0 people found
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Erika is great, very friendly has professional attitude, prompt response to all questions and also she helped with all matters......
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Dec 21,2017
Minithumbup
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Gina
By: 'J Moran'
Dec 21,2017
0 people found
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OJ has managed my flat hassle free for many years. I have always found Gina to be extremely knowledgable and willing to go the extra mile. When my block agent incorrectly told me I could not make a claim for a leak that was going ...
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Comment on agent fees
Good
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Dec 21,2017
Minithumbup
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Gina
By: 'Raj Patel'
Dec 21,2017
0 people found
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Exceeds expectations for me everytime. Very impressive at finding appropriate Tenants and providing a full management service that makes my life, and the management of my property portfolio hassle free. Would recommend this agent and indeed this charming young lady....
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Comment on agent fees
The fees are in line with market expectations.
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
39 10 54 17 54 0 35 0 5 6

Agent Fees

OUR LETTINGS FEES

Agency Fee / Per Tenant £120 INC VAT
Guarantors Fee / (each guarantor) £75 INC VAT
Referencing Fee – Included in agency fee N/A
Check In Fee (dependant on property size) £96-126 INC VAT
Additional Occupant Fees £300.00 INC VAT
(this includes new contract, references and deposit protection)

Pets disclaimer fees/ additional pet deposit £250 INC VAT
( maximum charge)
Holding Deposit One Weeks Rent



THESE PRICES ARE CORRECT AS OF 5th January 2017


LETTINGS FEES

LET ONLY 10% PLUS V.A.T

RENT COLLECTION 12.5% PLUS V.A.T

FULL MANAGEMENT 15% PLUS V.A.T

N.B – fees are based on annual rent. These fees may be negotiable. Please discuss with our Lettings Staff.
Last updated at 9:16 AM 29/03/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 9:16 AM 29/03/2017 by allAgents

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Oliver Jaques - Bow, London, E3
Bow
The Bow QuarterFairfield Road, London E3 2UB
(30)
Oliver Jaques - Surrey Quays, London, SE16
Surrey Quays
229-231 Lower Road, London SE16 2LW
(169)

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