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    Michael
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    Paul
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    Matteo
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    Nicola
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    Gina
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    Stephen
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    Erika
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    Alex
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    Fabio
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    Sharon
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    Serkan
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Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bo Read full description...Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.

“Excellent...”

Feb 01,2019
Minithumbup
Serkan
By: 'Excellent'
Feb 01,2019
0 people found
this helpful
My husband and I are really happy with the service that Oliver Jaques have provided us. They have been very helpful with us and we will recommend them to everybody. Serkan has been really nice and helpful with us all the time, we are very ...
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Comment on agent fees
They are fine.
Was this helpful? Yes

“Ridiculous charges at the end of tenancy...”

Jan 22,2019
Minithumbdown
By: 'mtgred'
Jan 22,2019
0 people found
this helpful
We've rented a small 1 bedroom flat through Oliver Jacques for 14 months. Everything was fine during the tenancy. But they deducted £350 from our deposit for ridiculous charges at the end although we left the flat in a good state. £45 to change 2 light bulbs (the bulbs were ...
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Was this helpful? Yes
By: Stephen Banks
Jan 22, 2019
View all comments (1)
Dear Minh, Thank you for your review, however based on our correspondence throughout your tenancy and dealing with the deposit return we have to disagree with your comments and find it disappointing that you have chosen to use this particular platform to express these concerns. The deductions put forward to you were based on the findings of the independent check out carried out at the end of your tenancy which showed the property required cleaning, along with the damages caused that requi ...

“Excellent service...”

Jan 15,2019
Minithumbup
Paul
Sharon
By: 'Mark'
Jan 15,2019
0 people found
this helpful
Paul and Sharon we're both excellent during the whole sales process, despite some difficult issues which arose. I would definitely use them again....
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Comment on agent fees
Good
Was this helpful? Yes

“Great experience...”

Jan 11,2019
Minithumbup
Alex
Matteo
By: 'Paul and Ilse'
Jan 11,2019
0 people found
this helpful
We are very pleased and happy with the service of both agents, they were very helpful at all times on our first renting experience. Absolutely good work from both of them....
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Comment on agent fees
Good
Was this helpful? Yes

“Very efficient...”

Jan 10,2019
Minithumbup
Serkan
By: 'Fiorella'
Jan 10,2019
0 people found
this helpful
Highly recommended. Serkan helped us to find the apartment. He was very helpful with all the procedure. Very professional nice and friendly agent....
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent Service...”

Jan 08,2019
Minithumbup
Serkan
By: 'Tomas'
Jan 08,2019
0 people found
this helpful
My partner and I are very happy with the quality of service the we received. Serkan was extremely helpful and professional and helped us find an amazing property very quickly! The agency fees are very reasonable too! I would definitely recommend Serkan and the Agency ...
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Comment on agent fees
Good. The fees are very reasonable.
Was this helpful? Yes

“Sale of my flat...”

Jan 03,2019
Minithumbup
Michael
Paul
By: 'Happy customer'
Jan 03,2019
0 people found
this helpful
Michael and Paul have been very helpful with the sale of my flat in a difficult market. They have been very responsive in their communication and balanced in their advise. With Sharon and Fabio too, they formed a very professional team, who have great experience ...
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Comment on agent fees
Relative the the industry standards, the fees were very reasonable
Was this helpful? Yes

“A very friendly, professional and capable team...”

Dec 20,2018
Minithumbup
Matteo
Sharon
By: 'Park Central sale'
Dec 20,2018
0 people found
this helpful
We recently sold our flat and we're ver impressed and pleased with the service received from Matteo and Sharon. The sale was processed very quickly and smoothly and we were kept informed all the time by the team If ever we were looking to purchase ...
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Comment on agent fees
Very good and by far the best value for money
Was this helpful? Yes

“Helped us secure our dream house...”

Dec 18,2018
Minithumbup
Serkan
By: 'Nick & Mads'
Dec 18,2018
0 people found
this helpful
Serkan Up managed us through the process of viewing and securing the apartment we'll probably live in for the entirety of our stay in London. He was professional, friendly, patient, and his service came with a personal touch which we greatly appreciated. He was also ...
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Comment on agent fees
Very reasonable for London
Was this helpful? Yes

“Great experience from a fellow agent......”

Dec 10,2018
Minithumbup
Serkan
By: 'Jacob Berry'
Dec 10,2018
0 people found
this helpful
Serkan has been an absolute pleasure to deal with. Although we didnt rent a property through him, his professionalism and friendliness made the whole experience good from start to finish. He has been very responsive to any questions I have had and always went above ...
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Comment on agent fees
Good
Was this helpful? Yes

“Great work...”

Dec 06,2018
Minithumbup
Michael
Sharon
By: 'Adam'
Dec 06,2018
0 people found
this helpful
I bought my flat from these guys and just over a decade later they achieved a successful sale for me! Very friendly service throughout. Thanks!...
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Comment on agent fees
Fees in line with the competition.
Was this helpful? Yes
By: Michael Petherbridge
Dec 07, 2018
View all comments (1)
Many thanks for your kind comments Adam, it was a pleasure to work with you again. All the very best for the future. ...

“Oliver Jaques...”

Nov 23,2018
Minithumbup
Sharon
Michael
By: 'Ray'
Nov 23,2018
0 people found
this helpful
I found the staff at Oliver Jacques to be very helpful when purchasing my property in Surrey Quays. I was initially shown a couple of properties by Michael who was friendly and knew the area very well. On my second viewing Paul gave me over ...
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Was this helpful? Yes

“Wonderful customer service! Very friendly & approachable staff...”

Nov 22,2018
Minithumbup
Matteo
Alex
By: 'Annie'
Nov 22,2018
0 people found
this helpful
Communication was brilliant and well above average in terms on email responses and phone calls and have always received a same day response with any queries I might have had. Matteo & Alex are both super friendly and approachable making me feel very comfortable and welcomed....
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Was this helpful? Yes

“Communication, Communication, Communication...”

Nov 22,2018
Minithumbup
Alex
By: 'Douglas Dale'
Nov 22,2018
0 people found
this helpful
As a first-time renter in London who relocated from another country, I didn't know what I was getting myself into. Alex made the entire process a breeze. His professionalism, deep knowledge, and prompt communication put all my unease to rest. Big thanks, Alex!...
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Comment on agent fees
Good and reasonable
Was this helpful? Yes

“Thanks for helping me find my dream property...”

Nov 22,2018
Minithumbup
Alex
By: 'Felipekguys'
Nov 22,2018
0 people found
this helpful
Few things are as daunting as finding a flat in London.... I was incredibly fortunate to have met Alex who supported and guided us through the entire process! Alex really cares about the service he provides and that makes all of the difference. Thanks you ...
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Comment on agent fees
Good
Was this helpful? Yes

“Came to our rescue after poor experience with Purple Bricks...”

Nov 19,2018
Minithumbup
Paul
Fabio
By: 'Sarah & Leo'
Nov 19,2018
0 people found
this helpful
We initially listed with Purple Bricks, but we became frustrated after they recommended an unrealistically high list price, frequently cancelled/moved appointments booked when they'd said they'd be available, and our agent was very difficult to get hold of. We decided to cut ties with ...
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Comment on agent fees
Fees are fair, especially for the amount of work they ended up doing to sell our house.
Was this helpful? Yes

“The level of support and reassurance received from Oliver Jaques was amazing...”

Nov 15,2018
Minithumbup
Sharon
Michael
By: 'Olivier'
Nov 15,2018
0 people found
this helpful
I would definitively recommend Oliver Jaques as they have a very large potential of buyers and a perfect experience of the local market. They have been very supportive and eased the whole process....
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Comment on agent fees
Taking into consideration the time and efforts required by the Oliver Jaques, the agent's fees were fully justified.
Was this helpful? Yes

“Oliver Jaques are very professional and keep you well informed at every stage of selling your property.....”

Nov 13,2018
Minithumbup
Michael
Paul
By: 'Kathyoo'
Nov 13,2018
0 people found
this helpful
Michael and Paul are very experienced with all aspect of selling property. Sharon has also excellent communication skills in chasing up Solicitors who tend to need a push at times, and Sharon is on the ball with this. Many thanks to you all in selling ...
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Comment on agent fees
On par with other agents
Was this helpful? Yes

“355 evelyn st...”

Nov 01,2018
Minithumbup
Sharon
Paul
By: 'Joan'
Nov 01,2018
0 people found
this helpful
Paul done really well, and was professional , convincing the owner of the property i wanted to buy , to sell it to me rather than a property developer . Sharon then took over by overseeing the process . She was absolutely brilliant !! She was professional , kept chasing soliicitors ...
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Comment on agent fees
Dont Know - I was the Buyer
Was this helpful? Yes

“355 evelyn st...”

Nov 01,2018
Minithumbup
Sharon
Paul
By: 'Joan'
Nov 01,2018
0 people found
this helpful
Paul done really well, and was professional , convincing the owner of the property i wanted to buy , to sell it to me rather than a property developer . Sharon then took over by overseeing the process . She was absolutely brilliant !! She was professional , kept chasing soliicitors ...
read full review
Comment on agent fees
Dont Know - I was the Buyer
Was this helpful? Yes

“Great Service...”

Oct 17,2018
Minithumbup
Serkan
By: 'Andrea'
Oct 17,2018
0 people found
this helpful
Me and My girlfriend were looking for a new flat. Serkan helped us and we found the new house. Very professional, clear and precise in every part, from showed us the flat more than one times to the contract sign. Very happy....
read full review
Comment on agent fees
normal amount for London little bit high but follow the market.
Was this helpful? Yes

“Brilliant from start to finish...”

Oct 12,2018
Minithumbup
Paul
Sharon
By: 'Anshul'
Oct 12,2018
0 people found
this helpful
I work with Paul on a recent acquisition and from the moment I called to enquire through to offer, progression and completion, Paul and his team with simply brilliant - efficient, proactive, polite and pleasure to work with. They set the standard for sterling service...
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Was this helpful? Yes

“Fantastic Agent support from bid to completion....”

Oct 10,2018
Minithumbup
By: 'K Graham'
Oct 10,2018
1 people found
this helpful
I have never purchased in London, but from the first discussions with Matteo assisting us through the bid process followed up by Sharon making sure that any seller or purchaser obstacles where quickly identified and addressed, the whole experience of buying at Bow Quarter was ...
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Comment on agent fees
Not applicable , I was Buying.
Was this helpful? Yes

“Incredible customer service & experience...”

Oct 04,2018
Minithumbup
Fabio
Sharon
By: 'LSpearman'
Oct 04,2018
0 people found
this helpful
Fabio got in touch with me to show me some properties, and from meeting him onwards, he was extremely friendly, personable, knowledgeable and helpful - he went out of his way to help me and find out anything that I needed to know. He helped ...
read full review
Comment on agent fees
N/A to me
Was this helpful? Yes

“Helped us secure our dream house...”

Oct 03,2018
Minithumbup
Serkan
By: 'Nick & Mads'
Oct 03,2018
0 people found
this helpful
Serkan Up managed us through the process of viewing and securing the apartment we'll probably live in for the entirety of our stay in London. He was professional, friendly, patient, and his service came with a personal touch which we greatly appreciated. He was also ...
read full review
Comment on agent fees
Very reasonable for London
Was this helpful? Yes

“Great Service...”

Oct 01,2018
Minithumbup
Alex
Matteo
By: 'Jamie C'
Oct 01,2018
0 people found
this helpful
Fantastic service from start to finish. Great and prompt communictaion throughout. Always made to feel that Alex was there to deal with any problems or questions. Clear to see the Passion, pride and enjoyment in the work that Alex does. That equally applies to his ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Excellent Service Throughout...”

Sep 14,2018
Minithumbup
Alex
By: 'David A'
Sep 14,2018
1 people found
this helpful
I have to say that Alex was professional throughout the process. from first viewing to the move date he constantly kept me in the loop on what was happening at each stage. I would highly recommend Alex to anybody wanting to rent through Oliver Jaques-10 ...
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Was this helpful? Yes

“Excellent service!!...”

Sep 11,2018
Minithumbup
Michael
Paul
By: 'Peter C'
Sep 11,2018
0 people found
this helpful
The guys at Oliver Jacques were really great, they managed my property for years before selling for a good price. Highly recommend....
read full review
Comment on agent fees
Fees are reasonable
Was this helpful? Yes

“Bow Quarter...”

Sep 06,2018
Minithumbup
Sharon
By: 'Mackers from Devon'
Sep 06,2018
0 people found
this helpful
We recently completed the sale of a property in the Bow Quarter. The sale was fraught with problems to the fact that one of the purchasers was abroad. Sharon handled the sale in a most efficient and took on responsibility for coordinating all aspects of ...
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Comment on agent fees
Good
Was this helpful? Yes

“Amazing Friendly Service!...”

Sep 03,2018
Minithumbup
Serkan
By: 'Ryan Taplin'
Sep 03,2018
0 people found
this helpful
Oliver and Jaques have been a pleasure to work with. The staff are very friendly and are quick to respond to enquiries, putting my anxious mind to rest. Serkan was my point of contact throughout from viewing to signing to moving in. And although there ...
read full review
Comment on agent fees
I can't say for sure if the fee is good or bad because this is my first move to London but I thoroughly enjoyed my interactions with the agents and they made my life a hell of a lot easier. Definitely worth every penny.
Was this helpful? Yes

ARLA NALS UKALA DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
38 2 66 5 60 0 42 0 5 2

Fees

OUR LETTINGS FEES

Agency Fee / Per Tenant £120 INC VAT
Guarantors Fee / (each guarantor) £75 INC VAT
Referencing Fee – Included in agency fee N/A
Check In Fee (dependant on property size) £96-126 INC VAT
Additional Occupant Fees £300.00 INC VAT
(this includes new contract, references and deposit protection)

Pets disclaimer fees/ additional pet deposit £250 INC VAT
( maximum charge)
Holding Deposit One Weeks Rent



THESE PRICES ARE CORRECT AS OF 5th January 2017


LETTINGS FEES

LET ONLY 10% PLUS V.A.T

RENT COLLECTION 12.5% PLUS V.A.T

FULL MANAGEMENT 15% PLUS V.A.T

N.B – fees are based on annual rent. These fees may be negotiable. Please discuss with our Lettings Staff.
Last updated at 29/03/2017, 9:16 AM by allAgents

Complaints Procedure

No procedure set.
Last updated at 9:16 AM 29/03/2017 by allAgents

Bow
The Bow QuarterFairfield Road, London E3 2UB
(38)
Surrey Quays
229-231 Lower Road, London SE16 2LW
(182)


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