Oliver Jaques
4.9/5, 262 reviews
97% recommended
99% sales valuation accuracy
99% sales fee satisfaction
92% lettings valuation accuracy
97% lettings fee satisfaction
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and ... show more Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.

Latest Reviews View all Reviews 262
Featured Review
a
reviewed by 'Marion Lee'
“My husband Glen and I embarked on our journey to sell our flat as quickly as possible in February 2019. We ......”
Featured Review
a
reviewed by 'MW21'
“As an honest review from a first time renter, I have to say that Oliver Jaques made the whole process ......”
Featured Review
a
reviewed by 'Alejandro and Valerija'
“We want to thank particularly Alex for professionalism, we've been lucky to get a flat we fell in love. The ......”
Featured Review
a
reviewed by 'Quirino'
“Matteo responded to my request to see the property in minutes and allowed me to view it on the following ......”
Featured Review
a
reviewed by 'PV'
“The service was a quarter percent more expensive than one or two other agents but it was worth it I ......”
16th Jan 2020
reviewed by 'George Williams'
“Arran was friendly and professional through out the all process. Using Oliver Jacques for the first time was a breath ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £235,000 £3,500,000
Lettings 92% 97% £360 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 2 85 5 74 0 48 0 7 2
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA UKALA TPOS Sales TPOS Lettings DPS My deposits scheme
Rankings
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Estate agents
Letting agents
Latest Properties for Sale   73 to Rent   55
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Oliver Jaques Branches (view all 2)
Bow, E3
Surrey Quays, SE16
Featured Review
a

“Journey from London to Wales...”

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Aug 03,2019
Minithumbup
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Michael
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Paul
By: 'Marion Lee'
Aug 03,2019
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My husband Glen and I embarked on our journey to sell our flat as quickly as possible in February 2019. We decided to try out three local estate agents to see what they all had to offer. There was one person who stood head and shoulders ...
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Featured Review
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“As an honest review from a first time renter, I ......”

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Jan 30,2018
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Stephen
By: 'MW21'
Jan 30,2018
0 people found
this helpful
As an honest review from a first time renter, I have to say that Oliver Jaques made the whole process easy and pleasant. Alex initially showed us around our flat, which we wanted to rent immediately, he was relaxed, interested and friendly, he told us ...
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Comment on agent fees
Fair fees, the paperwork was well prepared and to be expected. The holding fee is lower than most and this was a big factor in making me feel more relaxed when making an offer.
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Featured Review
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“We want to thank particularly Alex for professionalism, we've been ......”

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Dec 12,2017
Minithumbup
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Stephen
By: 'Alejandro and Valerija'
Dec 12,2017
0 people found
this helpful
We want to thank particularly Alex for professionalism, we've been lucky to get a flat we fell in love. The whole documentation process went very fast, it took us one week for everything, from viewing day to contract signing. Alex was always in contact with ...
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Featured Review
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“Matteo responded to my request to see the property in ......”

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Mar 01,2015
Minithumbup
By: 'Quirino'
Mar 01,2015
0 people found
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Matteo responded to my request to see the property in minutes and allowed me to view it on the following day. No problems, no surprises and he also provided me with a lot of useful advices, since I was moving to the property from abroad. ...
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By: oliverjaques
May 14, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Featured Review
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“The service was a quarter percent more expensive than one ......”

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Feb 06,2015
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Paul
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Michael
By: 'PV'
Feb 06,2015
0 people found
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The service was a quarter percent more expensive than one or two other agents but it was worth it I believe. The service OJ provided surpassed my admittedly negative experience with agents in the past, who, despite their claims to do more, simply introduced buyer ...
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Comment on agent fees
Slightly high I felt - I did manage to knock them down from 2% what they asked to 1.75%. But in the end I paid and was satisfied with the outcome.
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By: oliverjaques
Feb 06, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...

“Great service...”

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Jan 16,2020
Minithumbup
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Arran
By: 'George Williams'
Jan 16,2020
0 people found
this helpful
Arran was friendly and professional through out the all process. Using Oliver Jacques for the first time was a breath of fresh air and pleasant experience in comparison to the other estate agents. I highly recommend them for anyone looking for property....
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“Brilliant service and very helpful...”

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Jan 16,2020
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Tony
By: 'Max Bryce'
Jan 16,2020
0 people found
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I would highly recommend Oliver Jaques, the staff have always been very friendly and helpful, Tony helped make selling our home easy and was always a pleasure to deal with....
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“The team at Oliver Jaques were very professio......”

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Jan 12,2020
Minithumbup
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Stephen
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Arran
By: 'Giorgio'
Jan 12,2020
0 people found
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The team at Oliver Jaques were very professional and courteous. In particular, Stephen and Arran were very helpful throughout the process. I would definitely recommend it to anyone who is looking for an apartment....
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“Thank you Oliver Jaques...”

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Jan 10,2020
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Tanem
By: 'Monique Budden'
Jan 10,2020
0 people found
this helpful
We used Oliver Jaques to buy our first home in Surrey Quays, Tanem took the time and went the extra mile to make sure we found the right property for us. He was professional and highly informative and made the whole daunting experience of buying ...
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“Arran was top-notch throughout the entire pro......”

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Jan 09,2020
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Arran
By: 'Matthew Davis'
Jan 09,2020
0 people found
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Arran was top-notch throughout the entire process. I managed to get a same day viewing for the apartment in question and the whole process from property to search to getting the keys was seamless. Arran was very responsive to any questions I had, which assured ...
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“Been with OJ agency for more than 10 years. T......”

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Jan 09,2020
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By: 'Yuzhi BICHARD'
Jan 09,2020
0 people found
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Been with OJ agency for more than 10 years. They provide A+++++ service, very friendly, very professional, received extremely efficient and good advice from Arran, Steve, Erika, Gina, Nicola. They were ever so friendly and resourceful! Thank you very much :)...
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“Good experience...”

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Jan 09,2020
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Arran
By: 'Edoardo de Natale'
Jan 09,2020
0 people found
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I have taken a house for rent and Arran was my lettings negotiator. He has followed me carefully throughout the process and was very understanding. I had a very good experience....
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“Mike has been great at communications and ser......”

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Jan 08,2020
Minithumbup
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Michael
By: 'Walter Teng'
Jan 08,2020
0 people found
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Mike has been great at communications and serving my letting needs, even in non-conventional circumstances. His service is representative of Oliver Jaques and their good lettings / sales coverage of Bow Quarter historically....
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“Great agents! Always helpful and friendly. Al......”

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Jan 08,2020
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Michael
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Stephen
By: 'Aaron Lipschitz'
Jan 08,2020
0 people found
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Great agents! Always helpful and friendly. Always prompt with responses and would highly recommend to anyone looking to rent or buy....
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“A seamless process for tenants from abroad!...”

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Jan 06,2020
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Michael
By: 'Jill Knox'
Jan 06,2020
0 people found
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Michael has been excellent throughout the entire process from inquiry to confirmation of property. His response time is consistently very quick and he is sure to explain logistics and answer questions with great care and detail. Being overseas and having to confirm a place to ...
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“Michael was incredibly professional in all in......”

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Jan 06,2020
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Michael
By: 'Kayleigh'
Jan 06,2020
0 people found
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Michael was incredibly professional in all interactions during our search for finding a property to rent. He kept us informed every step of the way and managed to secure the property for us 10 days earlier than originally advertised which was fantastic! Would thoroughly recommend Michael & ...
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“Thank you for your support during my recent p......”

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Nov 20,2019
Minithumbup
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Michael
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Paul
By: 'Brent Kruger'
Nov 20,2019
0 people found
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Thank you for your support during my recent purchase. To the team, but particularly Michael, thanks for always being available, for chasing things down and for keeping me updated. A very pleasant way to part with my hard earned cash 😁...
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“Very helpful, quick responses and professiona......”

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Nov 12,2019
Minithumbup
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Tony
By: 'DIMITRA TSELEPI'
Nov 12,2019
0 people found
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Very helpful, quick responses and professional. The property was clean, ready for us and everything was communicated sufficiently in order for us to move in....
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“My girlfriend and I found the process of find......”

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Nov 11,2019
Minithumbup
By: 'Stephen'
Nov 11,2019
0 people found
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My girlfriend and I found the process of finding a new place easy and very convenient. Thanks to Michael who was very helpful, it does help that their is an office Bow Quarter so organising a viewing was convenient....
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“Worked with Steve to let many of our properti......”

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Nov 05,2019
Minithumbup
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Stephen
By: 'Eleanor Austin'
Nov 05,2019
0 people found
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Worked with Steve to let many of our properties over the years. He has always provided a professional service and is a pleasure to work with....
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“Excellent service...”

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Nov 03,2019
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Michael
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Stephen
By: 'Kate Gillingham'
Nov 03,2019
0 people found
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We first used Oliver Jaques to buy our house in 2013, since then we have used them to manage the property whilst it was rented out and then most recently to sell the property. At all three stages they have been incredibly helpful, professional and friendly ...
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“Great service with house purchase...”

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Oct 30,2019
Minithumbup
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Michael
By: 'Alice Howard'
Oct 30,2019
0 people found
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The team helping with our purchase (Will, Paul and Michael) were friendly, communicative and professional- we didn’t feel that we were being pressured when placing an offer on our chosen property. During the legal process Michael helped push the solicitors along which was really ...
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“OJ sold my London flat in a challenging marke......”

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Oct 12,2019
Minithumbup
By: 'Lesley Day'
Oct 12,2019
0 people found
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OJ sold my London flat in a challenging market - they organised a high number of viewings and were great at communicating with me with feedback. Once sold Michael was an excellent progressor - proactive in chasing people down the chain and liaising closely with ...
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“Review - sales team...”

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Oct 08,2019
Minithumbup
By: 'Ben Wilson'
Oct 08,2019
0 people found
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I have just sold my flat through Oliver Jacques and I can’t recommend them highly enough. I always felt they were working for me and had my best interests in mind. Michael & his team have a wealth of knowledge and fortunately are there every ...
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“The agents at OJ were great dealing with the ......”

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Sep 26,2019
Minithumbup
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Michael
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Paul
By: 'Helen Jones'
Sep 26,2019
0 people found
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The agents at OJ were great dealing with the sale of our Flat this year in Surrey Quays in what has been hard market conditions (Brexit year!). We have had experience of their agency for 20years in Surrey quays and we have found them to ...
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“Purchasing a flat in Canada Water...”

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Sep 17,2019
Minithumbup
By: 'Kasra Zarisfi'
Sep 17,2019
0 people found
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Purchased a flat in Canada Water through Oliver Jaques. Happy with the service. Dynamic and proactive team. The sale was completed within a month after submitting my offer. Kasra...
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“The sale of my ex-rental studio flat was very......”

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Sep 06,2019
Minithumbup
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Michael
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Paul
By: 'JEREMY SIMONS'
Sep 06,2019
0 people found
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The sale of my ex-rental studio flat was very efficiently handled by Michael P. and Paul. They arranged a series of viewings and achieved a sale within two weeks. Thereafter they dealt directly with the purchaser's solicitor to ensure there were no delays in exchanging ...
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“Great customer service - very responsive to o......”

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Aug 26,2019
Minithumbup
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Michael
By: 'Max Tupper'
Aug 26,2019
0 people found
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Great customer service - very responsive to our communications and proactive in providing us with information. Mike kept us informed at every stage of the process....
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“Great to work with Oliver Jaques....”

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Aug 25,2019
Minithumbup
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Michael
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Stephen
By: 'max forshaw'
Aug 25,2019
0 people found
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Great to work with Oliver Jaques. Our contact Michael has always responded promptly and made the process simple. The team have worked hard to help us find a property and arrange viewings....
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“Excellent service, huge thank you to Michael,......”

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Aug 23,2019
Minithumbup
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Michael
By: 'Goda Tamosiuniene'
Aug 23,2019
0 people found
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Excellent service, huge thank you to Michael, who made all process easy and enjoyable. Highly recommending Oliver Jaques and especially Michael as an agent....
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“Great responsive helpful agents. I was please......”

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Aug 10,2019
Minithumbup
By: 'aislinn mulligan'
Aug 10,2019
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Great responsive helpful agents. I was pleased with the service and the information provided. Thanks a lot to Matteo for his help...
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“Great service from the team at Oliver Jaques.......”

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Jul 25,2019
Minithumbup
By: 'karen thomas'
Jul 25,2019
0 people found
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Great service from the team at Oliver Jaques. They sold my flat for a great price and made the whole process run very smoothly. Couldn't have been happier with the service. Thanks OJ's!...
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“OJ have just sold a property for me and my wi......”

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Jul 18,2019
Minithumbup
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Michael
By: 'David Bryant'
Jul 18,2019
0 people found
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OJ have just sold a property for me and my wife. The sales team lead by Michael Petherbridge are superb. They got viewing after viewing and never gave up until a serious prospective buyer was found. Their negotiators' commitment is second to none and Michael's ...
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“Michael and Paul are fantastic to work with a......”

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Jul 18,2019
Minithumbup
By: 'Nicki Rodriguez'
Jul 18,2019
0 people found
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Michael and Paul are fantastic to work with and have done an amazing job selling my property this week. Highly recommend anyone wanting to sell their property to use this company. Great customer care letting me know viewing times, marketed my property to a high ...
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“5 star!...”

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Jul 18,2019
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Gina
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Erika
By: 'Tajana Ujevic'
Jul 18,2019
0 people found
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I have been a tenant for a while now and can not be happier with this agency. I have rented before, with other agencies and have never been as happy as with OJ. Gina and Erika in particular are always at the other end of ...
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Tenant Fees

Holding Deposit (per tenancy)

Equivalent of One Weeks' Rent

Last updated on 03/06/2019, 12:36 PM by Stephen Banks MARLA - Lettings Manager

Security Deposit (per tenancy. Rent under £50,000 per year)

Equivalent of Five Weeks' Rent

Last updated on 03/06/2019, 12:37 PM by Stephen Banks MARLA - Letting Manager

Security Deposit

Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)

Last updated on 03/06/2019, 12:38 PM by Stephen Banks MARLA - Lettings Manager

Administration Fee
£120 (inc. VAT), Pay Upfront

Company Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)

Last updated on 03/06/2019, 12:39 PM by Stephen Banks MARLA - Lettings Manager

Pending

£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 12:41 PM by Stephen Banks MARLA - Lettings Negotiator

Default Rent Payment
3% (inc. VAT), Pay Upfront

Above Base Rate of the Bank of England when Rent is 14 days late.

Last updated on 03/06/2019, 12:41 PM by Stephen Banks MARLA - Lettings Manager

Referencing
£42 (inc. VAT), On Completion

Landlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)

Last updated on 03/06/2019, 12:43 PM by Stephen Banks MARLA - Lettings Manager

Variation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay Upfront

Amendments or Changes to the tenancy where requested by the tenant.

Last updated on 03/06/2019, 12:44 PM by Stephen Banks MARLA - Lettings Manager

Lost or replacement key

Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee

Last updated on 03/06/2019, 12:45 PM by Stephen Banks MARLA - Lettings Manager

Early Termination(Tenant’s Request)

Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.

Last updated on 03/06/2019, 12:46 PM by Stephen Banks MARLA - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents

Awards won by Oliver Jaques

Individual Branch Awards

London, SE16


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