99% sales valuation accuracy
99% sales fee satisfaction
93% lettings valuation accuracy
97% lettings fee satisfaction
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and ...
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Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
Latest Reviews
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a
reviewed by 'Marion'
Featured Review
a
reviewed by 'Mark'
Featured Review
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reviewed by 'Lorena'
Featured Review
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reviewed by 'Christopher'
Featured Review
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reviewed by 'Yuzhi'
21st Jan 2021
reviewed by 'Elaine'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 99% | £235,000 | £3,500,000 |
| Lettings | 93% | 97% | £360 | £2,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 42 | 3 | 120 | 7 | 85 | 0 | 63 | 0 | 7 | 2 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Featured Review
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Aug 03,2019
Aug 03,2019
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My husband Glen and I embarked on our journey to sell our flat as quickly as possible in February 2019. We decided to try out three local estate agents to see what they all had to offer. There was one person who stood head and shoulders ...
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Feb 07,2020
Feb 07,2020
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I have used Oliver Jaques as letting agents for almost 15 years on my house - and more recently as agents on my house sale. Throughout this time they have been an absolute pleasure to deal with.
On the letting side they have always been incredibly ...
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Featured Review
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Feb 12,2020
Feb 12,2020
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Wonderful letting agency! They helped us during all the process of the renting and show their availability all the time.
I suggest everyone to try this agency services.
Steve and Arran were our agent during all this process and they were the best!...
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Feb 13, 2020
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Thank you for taking the time to leave this review Lorena. We are delighted that you were happy with the service you received and look forward to dealing with you again in the future. ...
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Feb 05,2020
Feb 05,2020
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Amazing customer service,
Very professional, fast and honest. I would 100% recommend them and there services. It is very rare to find estate agency this good....
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Featured Review
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Jan 09,2020
Jan 09,2020
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Been with OJ agency for more than 10 years. They provide A+++++ service, very friendly, very professional, received extremely efficient and good advice from Arran, Steve, Erika, Gina, Nicola. They were ever so friendly and resourceful! Thank you very much :)...
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Jan 21,2021
Jan 21,2021
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I Cannot speak highly enough about Michael Petherbridge and the team at OliverJaques who dealt with the purchase of my new house..it was a tricky sale , being a new build there were a few problems with title etc .They dealt with everything in an ...
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Jan 17,2021
Jan 17,2021
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Very happy with Oliver Jaques letting service, Serkan has been so professional to be able to arrange a last minute viewing during the Christmas week, and helped us through the whole process despite holidyas season, he has gone the extra mile and we are 100% satisfied!...
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Jan 11,2021
Jan 11,2021
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I just bought my first property and I always had my ideal place on-mind.
Michael Jones understood what I was looking for and he always showed what I needed instead of proposing viewings that would not fit my requirements.
With Michael J and Michael P, ...
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Jan 03,2021
Jan 03,2021
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Serkan was consistently helpful, polite and informative throughout the entire process. I would recommend him as an excellent agent who helped me find the perfect apartment with a very tight deadline....
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Dec 29,2020
Dec 29,2020
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I used Oliver Jaques for their lettings service and I was impressed with the professionalism of the team, particularly with Serkan, who was my lettings negotiator. Serkan was communicative, kept me up to date and helped me secure the rental price I asked for in ...
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Dec 22,2020
Dec 22,2020
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Samuel and Michael were an amazing help throughout the process. Samuel took us on our first visit of the apartments and made sure we had all the information needed and promptly replied to all our questions. You can truly tell that Samuel likes what he ...
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Dec 22,2020
Dec 22,2020
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Samuel and Michael’s help throughout our moving process was extremely useful. They were permanently willing to answer our questions and facilitate all diligences. Samuel took us on our first visit of the apartments and made sure we had all the information we needed. He ...
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Dec 21,2020
Dec 21,2020
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Serkan was extremely helpful and polite when showing properties. He was very informative and was able to help beyond my expectations....
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Dec 21,2020
Dec 21,2020
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I am from London but have lived abroad for many years but I now need a residence in London again. Glad to be back. I have in the past mostly lived in central London (can't afford that now) or in NW districts. But although I ...
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Dec 07,2020
Dec 07,2020
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Serkan was extremely helpful in finding the property and in resolving and communicating any issues. He is knowledgeable, professional and efficient, and clearly enjoys what he does - would definitely recommend!...
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Dec 01,2020
Dec 01,2020
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This was a stressful move for me and it was great to be able to rely on Mike. Mike was extremely helpful in helping me put in the offer, he was responsive and answered all my questions. He’s also been really helping me sort ...
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Dec 01,2020
Dec 01,2020
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Serkan is very professional and efficient, he handled the smoothest move I ever experienced. Serkan is also friendly and very responsive.
Thank you very much Serkan!...
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Nov 29,2020
Nov 29,2020
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Serkan is very friendly and professional. And helped us find a lovely home. He answered all our questions and was always available to talk and discuss about the property....
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Nov 27,2020
Nov 27,2020
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Absolutely great experience! From the very start everything was so efficient and ran smoothly. The whole process took only 4 days, which is amazing considering the lockdown situation, and I am collecting my keys tomorrow.
Agent Serkan assisted me throughout the process and answered all questions ...
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Nov 26,2020
Nov 26,2020
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Serkan manages to achieve a perfect balance between professionalism and friendliness, being frank in a polite manner yet not keeping details away from you....
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Nov 25,2020
Nov 25,2020
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I have found working with Serkan a breeze . He has been professional and a great help to us in Deciding what to do and how to go about getting our property let. Once instructed Serkan found a new tenant within three weeks. A great service ...
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Nov 25,2020
Nov 25,2020
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Superb client service.
Serkan was really helpful in answering all my questions and very hands on. He gave me useful updates up until I settled into my new apartment....
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Nov 10,2020
Nov 10,2020
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Oliver Jaques have successfully sold two houses for me in the last two years. As not living in London I have been very dependent in the last few years upon their generous willingness to help and support me in first obtaining tenants and then in ...
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Oct 30,2020
Oct 30,2020
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Paul Gibbens has been supporting me from the outset of my search and has always been very attentive and helpful when making key choices in deciding on the best property to pursue and the best way to go about it. I would certainly be in ...
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Oct 27,2020
Oct 27,2020
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We were helped by Serkan, who was really friendly and informative, and kept us up to date and swiftly answering queries that we had. Made the viewing and moving process really easy for us. Thanks Serkan!...
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Oct 26,2020
Oct 26,2020
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We were very pleased to work with Oliver Jaques and in particular with Serkan Up. Managed to help us find a flat in no time and were very fast and efficient in helping us with all the procedures in renting it. Will def work with ...
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Oct 22,2020
Oct 22,2020
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Very professional and friendly Serkan was always helpful and efficient. I had a very good experience with Oliver Jaques agency...
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Oct 22,2020
Oct 22,2020
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My recent experience with Oliver Jaques was extremely positive and I highly recommend them if you're planning a property move.
I found the property advertised on Oliver Jaques website and arranged a viewing for a couple of days later, when it was convenient for myself. ...
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Oct 16,2020
Oct 16,2020
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I first met Michael Jones when I was looking for a flat in Bow Quarter. That flat turned out to be unsuitable for my requirements but I was so impressed with Bow Quarter and Michael’s helpfulness that I told him that I would be ...
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Oct 13,2020
Oct 13,2020
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I am so happy dealing with Phillip
I spook with him twice and I will have my kitchen sink will be fix on Friday I been waiting for that more then 6 months
Thanks lot phill...
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Oct 08,2020
Oct 08,2020
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Excellent, prompt service. Made the renting process quick and easy. Would recommend Oliver Jacques, in particular Michael Jones, to other renters....
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Oct 08,2020
Oct 08,2020
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Was friendly and professional. Great agent and would highly recommend. Helped us get a great 2 bedroom apartment with very little hassle....
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Oct 07,2020
Oct 07,2020
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Michael was very friendly and helpful. He showed me a few flats and honestly pointed out the pros and cons of each property to help me decide (not often you meet an agent who makes you feel they are on your side).
Mike was very ...
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Sep 30,2020
Sep 30,2020
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Serkan was friendly, professional, and helpful. Honestly, the best estate agent I've ever dealt with as a renter; he knew the answers to questions we had about the property, and showed us the area the property was based in, as well as where key features ...
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Sep 28,2020
Sep 28,2020
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This is the second house we have sold using Oliver Jaques and we would wholeheartedly recommend them. Largely led by Michael Petheridge (with help along the way from Tony J & Michael J), they supported us through evicting our tenants (offering advice where possible), advised on ...
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Tenant Fees
Holding Deposit (per tenancy)
Equivalent of One Weeks' Rent
Last updated on 03/06/2019, 12:36 PM by Stephen Banks MARLA - Lettings ManagerSecurity Deposit (per tenancy. Rent under £50,000 per year)
Equivalent of Five Weeks' Rent
Last updated on 03/06/2019, 12:37 PM by Stephen Banks MARLA - Letting ManagerSecurity Deposit
Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)
Last updated on 03/06/2019, 12:38 PM by Stephen Banks MARLA - Lettings ManagerAdministration Fee
£120 (inc. VAT), Pay UpfrontCompany Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)
Last updated on 03/06/2019, 12:39 PM by Stephen Banks MARLA - Lettings ManagerPending
£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)
Last updated on 03/06/2019, 12:41 PM by Stephen Banks MARLA - Lettings NegotiatorDefault Rent Payment
3% (inc. VAT), Pay UpfrontAbove Base Rate of the Bank of England when Rent is 14 days late.
Last updated on 03/06/2019, 12:41 PM by Stephen Banks MARLA - Lettings ManagerReferencing
£42 (inc. VAT), On CompletionLandlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)
Last updated on 03/06/2019, 12:43 PM by Stephen Banks MARLA - Lettings ManagerVariation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay UpfrontAmendments or Changes to the tenancy where requested by the tenant.
Last updated on 03/06/2019, 12:44 PM by Stephen Banks MARLA - Lettings ManagerLost or replacement key
Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee
Last updated on 03/06/2019, 12:45 PM by Stephen Banks MARLA - Lettings ManagerEarly Termination(Tenant’s Request)
Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.
Last updated on 03/06/2019, 12:46 PM by Stephen Banks MARLA - Lettings ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents
Best Overall Agent in SE16 
Best Letting Agent in SE16 
