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Ocean Estate Agents



Properties for Sale
Properties to Rent

“Property Viewing...”

May 26,2019
Minithumbdown
By: 'VJ'
May 26,2019
0 people found
this helpful
Hi, Last Friday I had an arrangement with ocean to view a property up for sale on market, the guy who came to show me the property doesn't know my name, it appeared to me that he was least interested in doing his job, No ...
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“Dishonest and unprofessional...”

May 01,2019
Minithumbdown
By: 'Better Elsewhere'
May 01,2019
0 people found
this helpful
This agency is worth every single one of the poor reviews it has already received. Shame there's no zero stars available!...
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Comment on agent fees
Average
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“Found me an excellent tenant in record time...”

Apr 05,2019
Minithumbup
By: 'PatriciaS'
Apr 05,2019
0 people found
this helpful
I moved from another Clifton agent to Ocean. The previous agents had suggested two unsuitable tenants; one with obviously fake references, the other not suitable for the flat. Then nothing for a month. In frustration I switched to Ocean. Manager Alun was very positive and ...
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Comment on agent fees
Typical for the area
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“Worst Property Management in Bristol...”

Apr 05,2019
Minithumbdown
By: 'Bradleystoker'
Apr 05,2019
0 people found
this helpful
I have used Ocean to manage my property let for 5 years. The lettings team are professional but once it passed to Maintenance team I received the laziest most unprofessional management in teh 10 years I have let my property....
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Comment on agent fees
They are taking 10% and I am chasing them up and visiting my own property to review maintenance issues. I have been billed for maintenance that Ocean agree are the tenant´s costs but as Ocean get my rental before I do, they just pay their maintenance contractors with my money and never take tenant to task saying it will be sorted at end of contract via deposit.
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“Helpful and approachable...”

Jan 15,2019
Minithumbup
By: 'Jo G.'
Jan 15,2019
0 people found
this helpful
Ocean sold me a flat where there were issues involving a deceased' estate and problems involving the lease. All of the staff at Ocean, Whiteladies were very helpful and proactive in helping the conveyancing move along as swiftly as possible. Matt was very helpful when ...
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“AVIOD THEM AT ALL COST! Unprofessional and horrible service...”

Jul 22,2018
Minithumbdown
By: 'Raymond'
Jul 22,2018
4 people found
this helpful
It's not our first time renting a house. We lived in a few other countries and dealt with other letting agents. I am afraid our experience with ocean wasn't great at all. The whole process was so stressful and confusing. Different staff told us different ...
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Comment on agent fees
They charge higher fees than other agents
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“Complete Amateurs...”

May 09,2018
Minithumbdown
By: 'William'
May 09,2018
5 people found
this helpful
Style over substance - Ocean's Bradley Stoke office is the epitome of this. Don't let the swish office and cheap suits fool you - under the surface it's obvious that this office is rife with disorganisation, a lack of communication and zero respect for its ...
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“Utterly incompetent...”

Apr 18,2018
Minithumbdown
By: 'bristoltennant1234'
Apr 18,2018
2 people found
this helpful
Saga 1: I arranged to see three properties that were being let by Ocean on the same day. I turned up 5 minutes early to the first viewing, after 20 minutes I rang the office I had made the appointments with, they didn't pick up and I was ...
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Comment on agent fees
The fees were fine
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By: Miranda
Apr 25, 2018
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Tom at Bradley Stoke Ocean has been absolutely fantastic. He was very knowledgable whilst showing us around the property (which we are now in the process of purchasing). Nothing was too much trouble and was a pleasure to deal with from start to finish. ...

“Moved into our flat at the beginning of the year ......”

Mar 15,2018
Minithumbdown
By: 'Georgia B'
Mar 15,2018
1 people found
this helpful
Moved into our flat at the beginning of the year and found our apartment in an absolutely filthy state- took us months for them to agree to come and clean the carpets which were making our whole house smell of mould- and nothing ever done ...
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“We have had, and are currently having a terrible experience ......”

Feb 03,2018
Minithumbdown
By: 'Tenant'
Feb 03,2018
0 people found
this helpful
We have had, and are currently having a terrible experience of Ocean. They were uninformative and incorrect about several aspects of the house when we moved in. They have ignored several maintenance requests for broken wooden flooring a faulty radiator and a faulty front door ...
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Comment on agent fees
Extortionate agency fees for an appalling service.
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By: Jessica
Jul 22, 2018
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It's not our first time renting a house. We lived in a few other countries and dealt with other letting agents. I am afraid our experience with ocean wasn't great at all. The whole process was so stressful and confusing. Different staff told us different information which is inconsistent to each other that causes unnecessary delay. My impression of them is that they just don't care.We could have moved into the place much earlier if they have handled the process properly. I believe it' ...

“Appalling service - treated like second class citizens even though ......”

Nov 18,2017
Minithumbdown
By: 'Livgab'
Nov 18,2017
1 people found
this helpful
Appalling service - treated like second class citizens even though we pay nearly £2000 per month rent. Very unprofessional and wouldn't know the truth if they fell over it. Would never use them again....
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Comment on agent fees
Extortionate
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“Awful customer service. They appear very helpful and friendly while ......”

Aug 02,2017
Minithumbdown
By: 'S'
Aug 02,2017
5 people found
this helpful
Awful customer service. They appear very helpful and friendly while your trying to come to a rent agreement, but once you sign the contract and they have there agent fees they couldn't care less. Throughout our years tenancy in a student house, we had countless ...
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Comment on agent fees
Way too much and so was the guarantor fees compared to other estate agents.
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“Absolutely useless on the customer service front - these guys ......”

Jul 27,2017
Minithumbdown
By: 'Clive Doncaster'
Jul 27,2017
1 people found
this helpful
Absolutely useless on the customer service front - these guys can't even pick up the phone (you're on endless hold, I waited multiple times for over 20 minutes) to engage you in properties they've advertised or response to emails - so god knows what they'd actual ...
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“Bathroom tap broke - they replaced it for a new ......”

Jun 29,2017
Minithumbdown
By: 'Zbig'
Jun 29,2017
0 people found
this helpful
Bathroom tap broke - they replaced it for a new one (and to be fair, it was done quickly), but left old hose and shower head and refused to provide the rest of the set. According to the property manager its perfectly fine to replace ...
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“I am writing to you hoping that an email to ......”

Jan 10,2017
Minithumbdown
By: 'Lucie'
Jan 10,2017
13 people found
this helpful
I am writing to you hoping that an email to you will have more impact to improve the estate agents market than trying to help Ocean by sending objective feedback about my customer experience. They obviously didn't care. In June 2015, my husband & I decided to ...
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Comment on agent fees
For the service I wouldn't pay antyhing!
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“Incompetence I was supposed to have had a viewing before ......”

Jan 03,2017
Minithumbdown
By: 'U'
Jan 03,2017
3 people found
this helpful
Incompetence I was supposed to have had a viewing before Christmas, however this was cancelled at very short notice. The reason provided was: 'we can't find the keys.' As I'd just travelled from home roughly 40 miles away for the viewing, it was wasted time, ...
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“Bunch of ameturish loonies, profesional jokers at best, being out ......”

Nov 28,2016
Minithumbdown
By: 'Alan'
Nov 28,2016
7 people found
this helpful
Bunch of ameturish loonies, profesional jokers at best, being out of town went with my collegue who just happens to be a local surveyor , even i could see the property was vastly over inflated in price , on confrontation casually told , its been estimated on the ...
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By: Ocean
Nov 28, 2016
View all comments (1)
Alan thank you for taking the time to provide this review. I am struggling to find either you or a property that matches that description on our register and as such would like more details so I can investigate fully. You mention the Manager Stefano, I have checked his diary for the last 3 weeks and he has not viewed with an Alan or viewed a property with potential to extend. If you could contact the office with your telephone number then I would be more than happy to speak things through with y ...

“I was appalled by the rental team at ocean let's ......”

Nov 23,2016
Minithumbdown
By: 'Baggers'
Nov 23,2016
6 people found
this helpful
I was appalled by the rental team at ocean let's Gloucester Road! The manager actually watched me nearly cry in the office over anti social neighbours and the staff member told me she wasn't in the office and I couldn't make an appointment even though ...
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Comment on agent fees
Outrageous I was charged 500 pounds in relisting fees as I had to leave contract early due aggressive and anti social neighbours who lived in he flat above. They refused to not charge me due to no fault of my own and then stated they had nothing to do with the issue and it was up to the landlord. They promote this property and is on their books!
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“Thankfully only had to deal with them shortly ! I have ......”

Nov 16,2016
Minithumbdown
By: 'Becky'
Nov 16,2016
5 people found
this helpful
Thankfully only had to deal with them shortly ! I have been looking for a property and have had so many problems with them it is ridiculous. Half the time they never get back to you. I wont use them again as they only mess you ...
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“I don't even know which branch we are dealing with. ......”

Nov 10,2016
Minithumbdown
By: 'E N'
Nov 10,2016
0 people found
this helpful
I don't even know which branch we are dealing with. After 18 months we've had about six different reps as people in the office seem to mysteriously disappear and suddenly any issues or complaints you've made get 'forgotten' about. They will fob you off until you ...
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Comment on agent fees
Expensive for the truly awful service you get.
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“AVOID AT ALL COSTS. Disgraceful company who employ any bodies ......”

Nov 10,2016
Minithumbdown
By: 'Oceansuck'
Nov 10,2016
2 people found
this helpful
AVOID AT ALL COSTS. Disgraceful company who employ any bodies who have no idea what they are doing. Our tenancy was a disgrace from start to finish. Left for 4 weeks with no heating or hot water when my girlfriend was 7 months pregnant in the middle ...
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Comment on agent fees
Ridiculous
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“Ocean were absolutely terrible. They completely rip off students, make ......”

Nov 06,2016
Minithumbdown
By: 'Katie'
Nov 06,2016
4 people found
this helpful
Ocean were absolutely terrible. They completely rip off students, make false claims about tenants not having paid deposits without having checked with their accountants first. When asked questions, each staff member will give you a different answer. They have been extremely difficult and frustrating to ...
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Comment on agent fees
I'm not sure why exactly I paid them at all
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“I cannot express how well ocean dealt with my mother's ......”

Oct 25,2016
Minithumbup
By: 'Sonia'
Oct 25,2016
0 people found
this helpful
I cannot express how well ocean dealt with my mother's flat move!! Always answered phone, emails with sometimes trivial questions but we cannot thank Lauren enough for all she did. Went above and beyond!...
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“All I can say is that they have an amazing ......”

Oct 13,2016
Minithumbup
By: 'Anita'
Oct 13,2016
0 people found
this helpful
All I can say is that they have an amazing team at Ocean Clifton branch. From start to finish the sale of our flat was handled with complete professionalism everyone was so helpful. A big thank you to Andrew Beazer in sales and to the ...
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Comment on agent fees
The Agents fees were very reasonable.
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“Trying to buy a property, I have been blatantly lied ......”

Oct 11,2016
Minithumbdown
By: 'Notahappycamper'
Oct 11,2016
3 people found
this helpful
Trying to buy a property, I have been blatantly lied to on all fronts. They've been caught out now, as they sold the adjoining property (which has just been updated on land registry) for way less than they told me and not needing the "considerable ...
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Comment on agent fees
N/a
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“Terrible Service - Avoid at all costs As a landlord ......”

Sep 30,2016
Minithumbdown
By: 'Landlady'
Sep 30,2016
4 people found
this helpful
Terrible Service - Avoid at all costs As a landlord I have experienced lies, severe delays in responding to my emails if I get a response at all, overcharging, and when I finally decide to leave them I get a £250 sting in the form of ...
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Comment on agent fees
Bad - zero value for money
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“Worst experience I have ever had! Lies, half-truths, no accountability, ......”

Sep 22,2016
Minithumbdown
By: 'Never Again'
Sep 22,2016
5 people found
this helpful
Worst experience I have ever had! Lies, half-truths, no accountability, lack of professionalism. Horrible outfit and one you should steer clear of if you want an efficient and transparent house sale....
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“*The most serious issues for which they charged £300: * I signed ......”

Sep 06,2016
Minithumbdown
By: 'Li'
Sep 06,2016
3 people found
this helpful
*The most serious issues for which they charged £300: * I signed a form and paid a deposit for a *tenancy* to be a tenant. A few days before moving in they finally sent the contract which was a *lease agreement*, and I was to be a ...
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Comment on agent fees
I paid ƒâ€š‚£300
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“Had the misfortune to be a tenant on an ocean ......”

Jul 22,2016
Minithumbdown
By: 'Anonymous'
Jul 22,2016
0 people found
this helpful
Had the misfortune to be a tenant on an ocean property for three years.incompetent on multiple levels with some terrible company policy. I won't bore the reader with every single detail, but leave a single anecdote. Our property contained a dishwasher in the contact ...
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Comment on agent fees
Very overpriced - from what I gather the landlord thought this too
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“Made an offer on a 2 bedroom flat at Bridge Quay ......”

Jul 06,2016
Minithumbdown
By: 'Disappointed'
Jul 06,2016
2 people found
this helpful
Made an offer on a 2 bedroom flat at Bridge Quay development based and was shown the underground parking. A week later I moved in and they kept saying they didn't know the parking slot number. A day after I move in they told me that ...
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What agent could do to change your mind?
Agent fees of 500 pounds. I do not know what they did to earn it since they are incompetent.
Attached Files
Comment on agent fees
Agent fees of 500 pounds. I do not know what they did to earn it since they are incompetent.
Was this helpful? Yes

Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 5 0 24 4 1 4 1 0 13

Fees

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Complaints Procedure

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Awards won by Ocean Estate Agents

Individual Branch Awards


Bradley Stoke
Unit 7 Willow Brook Centre, Savages Wood Road, Bristol BS32 8EF
(9)
Bristol
275 North Street Southville, Bristol BS3 1JN
(5)
Bristol
2 Baileys Court, Webbs Wood Road, Bristol BS32 8EJ
(2)
show all branches (9)
Bristol
321 Wells Road Knowle, Bristol BS4 2QB
(1)
Bristol
187-189 Whiteladies Road, Bristol BS8 2RY
(15)
Filton
8 Gloucester Road North, Bristol BS7 0SF
(2)
Gloucester Road Bristol
201 Gloucester Road, Bristol BS7 8BG
(18)
Shirehampton
14-16 High Street, Shirehampton BS11 0DP
(2)
Westbury on Trym
73 Westbury Hill, Brighton BS9 3AD
(0)


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