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Ocean Estate Agents

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“ AVIOD THEM AT ALL COST! Unprofessional and horrible service... ”

Jul 22,2018
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By: 'Raymond'
Jul 22,2018
1 people found
this helpful
It's not our first time renting a house. We lived in a few other countries and dealt with other letting agents. I am afraid our experience with ocean wasn't great at all. The whole process was so stressful and confusing. Different staff told ...
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Comment on agent fees
They charge higher fees than other agents
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“ Complete Amateurs... ”

May 09,2018
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By: 'William'
May 09,2018
3 people found
this helpful
Style over substance - Ocean's Bradley Stoke office is the epitome of this. Don't let the swish office and cheap suits fool you - under the surface it's obvious that this office is rife with disorganisation, a lack of communication and zero ...
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“ Utterly incompetent... ”

Apr 18,2018
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By: 'bristoltennant1234'
Apr 18,2018
2 people found
this helpful
Saga 1: I arranged to see three properties that were being let by Ocean on the same day. I turned up 5 minutes early to the first viewing, after 20 minutes I rang the office I had made the appointments with, they didn't pick up and I ...
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Comment on agent fees
The fees were fine
Was this helpful? Yes
By: Miranda
Apr 25, 2018
View all comments (1)
Tom at Bradley Stoke Ocean has been absolutely fantastic. He was very knowledgable whilst showing us around the property (which we are now in the process of purchasing). Nothing was too much trouble and was a pleasure to deal with from start to finish. ...
Mar 15,2018
Minithumbdown
By: 'Georgia B'
Mar 15,2018
0 people found
this helpful
Moved into our flat at the beginning of the year and found our apartment in an absolutely filthy state- took us months for them to agree to come and clean the carpets which were making our whole house smell of mould- and nothing ever done ...
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Was this helpful? Yes
Feb 03,2018
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By: 'Tenant'
Feb 03,2018
0 people found
this helpful
We have had, and are currently having a terrible experience of Ocean. They were uninformative and incorrect about several aspects of the house when we moved in. They have ignored several maintenance requests for broken wooden flooring a faulty radiator and a faulty front door ...
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Comment on agent fees
Extortionate agency fees for an appalling service.
Was this helpful? Yes
By: Jessica
Jul 22, 2018
View all comments (1)
It's not our first time renting a house. We lived in a few other countries and dealt with other letting agents. I am afraid our experience with ocean wasn't great at all. The whole process was so stressful and confusing. Different staff told us different information which is inconsistent to each other that causes unnecessary delay. My impression of them is that they just don't care.We could have moved into the place much earlier if they have handled the process properly. I believe it' ...
Nov 18,2017
Minithumbdown
By: 'Livgab'
Nov 18,2017
1 people found
this helpful
Appalling service - treated like second class citizens even though we pay nearly £2000 per month rent. Very unprofessional and wouldn't know the truth if they fell over it. Would never use them again....
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Comment on agent fees
Extortionate
Was this helpful? Yes
Aug 02,2017
Minithumbdown
By: 'S'
Aug 02,2017
5 people found
this helpful
Awful customer service. They appear very helpful and friendly while your trying to come to a rent agreement, but once you sign the contract and they have there agent fees they couldn't care less. Throughout our years tenancy in a student house, we had countless ...
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Comment on agent fees
Way too much and so was the guarantor fees compared to other estate agents.
Was this helpful? Yes
Jul 27,2017
Minithumbdown
By: 'Clive Doncaster'
Jul 27,2017
1 people found
this helpful
Absolutely useless on the customer service front - these guys can't even pick up the phone (you're on endless hold, I waited multiple times for over 20 minutes) to engage you in properties they've advertised or response to emails - so god knows what they'd actual ...
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Jun 29,2017
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By: 'Zbig'
Jun 29,2017
0 people found
this helpful
Bathroom tap broke - they replaced it for a new one (and to be fair, it was done quickly), but left old hose and shower head and refused to provide the rest of the set. According to the property manager its perfectly fine to replace ...
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Jan 10,2017
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By: 'Lucie'
Jan 10,2017
11 people found
this helpful
I am writing to you hoping that an email to you will have more impact to improve the estate agents market than trying to help Ocean by sending objective feedback about my customer experience. They obviously didn't care. In June 2015, my husband & I decided ...
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Comment on agent fees
For the service I wouldn't pay antyhing!
Was this helpful? Yes
Jan 03,2017
Minithumbdown
By: 'U'
Jan 03,2017
3 people found
this helpful
Incompetence I was supposed to have had a viewing before Christmas, however this was cancelled at very short notice. The reason provided was: 'we can't find the keys.' As I'd just travelled from home roughly 40 miles away for the viewing, it was wasted time, ...
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Was this helpful? Yes
Nov 28,2016
Minithumbdown
By: 'Alan'
Nov 28,2016
6 people found
this helpful
Bunch of ameturish loonies, profesional jokers at best, being out of town went with my collegue who just happens to be a local surveyor , even i could see the property was vastly over inflated in price , on confrontation casually told , its been estimated on the ...
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Was this helpful? Yes
By: Ocean
Nov 28, 2016
View all comments (1)
Alan thank you for taking the time to provide this review. I am struggling to find either you or a property that matches that description on our register and as such would like more details so I can investigate fully. You mention the Manager Stefano, I have checked his diary for the last 3 weeks and he has not viewed with an Alan or viewed a property with potential to extend. If you could contact the office with your telephone number then I would be more than happy to speak things through with y ...
Nov 23,2016
Minithumbdown
By: 'Baggers'
Nov 23,2016
4 people found
this helpful
I was appalled by the rental team at ocean let's Gloucester Road! The manager actually watched me nearly cry in the office over anti social neighbours and the staff member told me she wasn't in the office and I couldn't make an appointment even though ...
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Comment on agent fees
Outrageous I was charged 500 pounds in relisting fees as I had to leave contract early due aggressive and anti social neighbours who lived in he flat above. They refused to not charge me due to no fault of my own and then stated they had nothing to do with the issue and it was up to the landlord. They promote this property and is on their books!
Was this helpful? Yes
Nov 16,2016
Minithumbdown
By: 'Becky'
Nov 16,2016
5 people found
this helpful
Thankfully only had to deal with them shortly ! I have been looking for a property and have had so many problems with them it is ridiculous. Half the time they never get back to you. I wont use them again as they only mess you ...
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Was this helpful? Yes
Nov 10,2016
Minithumbdown
By: 'E N'
Nov 10,2016
0 people found
this helpful
I don't even know which branch we are dealing with. After 18 months we've had about six different reps as people in the office seem to mysteriously disappear and suddenly any issues or complaints you've made get 'forgotten' about. They will fob you off until you ...
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Comment on agent fees
Expensive for the truly awful service you get.
Was this helpful? Yes
Nov 10,2016
Minithumbdown
By: 'Oceansuck'
Nov 10,2016
2 people found
this helpful
AVOID AT ALL COSTS. Disgraceful company who employ any bodies who have no idea what they are doing. Our tenancy was a disgrace from start to finish. Left for 4 weeks with no heating or hot water when my girlfriend was 7 months pregnant in the middle ...
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Comment on agent fees
Ridiculous
Was this helpful? Yes
Nov 06,2016
Minithumbdown
By: 'Katie'
Nov 06,2016
4 people found
this helpful
Ocean were absolutely terrible. They completely rip off students, make false claims about tenants not having paid deposits without having checked with their accountants first. When asked questions, each staff member will give you a different answer. They have been extremely difficult and frustrating to ...
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Comment on agent fees
I'm not sure why exactly I paid them at all
Was this helpful? Yes
Oct 25,2016
Minithumbup
By: 'Sonia'
Oct 25,2016
0 people found
this helpful
I cannot express how well ocean dealt with my mother's flat move!! Always answered phone, emails with sometimes trivial questions but we cannot thank Lauren enough for all she did. Went above and beyond!...
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Was this helpful? Yes
Oct 13,2016
Minithumbup
By: 'Anita'
Oct 13,2016
0 people found
this helpful
All I can say is that they have an amazing team at Ocean Clifton branch. From start to finish the sale of our flat was handled with complete professionalism everyone was so helpful. A big thank you to Andrew Beazer in sales and to the ...
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Comment on agent fees
The Agents fees were very reasonable.
Was this helpful? Yes
Oct 11,2016
Minithumbdown
By: 'Notahappycamper'
Oct 11,2016
3 people found
this helpful
Trying to buy a property, I have been blatantly lied to on all fronts. They've been caught out now, as they sold the adjoining property (which has just been updated on land registry) for way less than they told me and not needing the "...
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Comment on agent fees
N/a
Was this helpful? Yes
Sep 30,2016
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By: 'Landlady'
Sep 30,2016
4 people found
this helpful
Terrible Service - Avoid at all costs As a landlord I have experienced lies, severe delays in responding to my emails if I get a response at all, overcharging, and when I finally decide to leave them I get a £250 sting in the form ...
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Comment on agent fees
Bad - zero value for money
Was this helpful? Yes
Sep 22,2016
Minithumbdown
By: 'Never Again'
Sep 22,2016
5 people found
this helpful
Worst experience I have ever had! Lies, half-truths, no accountability, lack of professionalism. Horrible outfit and one you should steer clear of if you want an efficient and transparent house sale....
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Sep 06,2016
Minithumbdown
By: 'Li'
Sep 06,2016
3 people found
this helpful
*The most serious issues for which they charged £300: * I signed a form and paid a deposit for a *tenancy* to be a tenant. A few days before moving in they finally sent the contract which was a *lease agreement*, and I was to be ...
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Comment on agent fees
I paid ƒâ€š‚£300
Was this helpful? Yes
Jul 22,2016
Minithumbdown
By: 'Anonymous'
Jul 22,2016
0 people found
this helpful
Had the misfortune to be a tenant on an ocean property for three years.incompetent on multiple levels with some terrible company policy. I won't bore the reader with every single detail, but leave a single anecdote. Our property contained a dishwasher in the contact ...
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Comment on agent fees
Very overpriced - from what I gather the landlord thought this too
Was this helpful? Yes
Jul 06,2016
Minithumbdown
By: 'Disappointed'
Jul 06,2016
2 people found
this helpful
Made an offer on a 2 bedroom flat at Bridge Quay development based and was shown the underground parking. A week later I moved in and they kept saying they didn't know the parking slot number. A day after I move in they told me that ...
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What agent could do to change your mind?
Agent fees of 500 pounds. I do not know what they did to earn it since they are incompetent.
Attached Files
Comment on agent fees
Agent fees of 500 pounds. I do not know what they did to earn it since they are incompetent.
Was this helpful? Yes
May 31,2016
Minithumbdown
By: 'Dodles'
May 31,2016
0 people found
this helpful
I was with them from late 2012 until Spring 2016. Never ever again. Their fees do not match the level of service provided. They put barriers in the way of complaints, don't respond to emails and in my experience treat you like a number rather than a ...
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What agent could do to change your mind?
Expensive for the level of service
Attached Files
Comment on agent fees
Expensive for the level of service
Was this helpful? Yes
Nov 14,2014
Minithumbdown
By: 'ausualnoncomplainer'
Nov 14,2014
5 people found
this helpful
I hate to make complaints, I never do because its easy to criticise and often it doesn't get you anywhere. I am passionate to write this one though because I have never had a more stressful experience with any other company ever in my life. ...
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What agent could do to change your mind?
read the review
Attached Files
Comment on agent fees
You rip people off. If you want to charge higher prices, you need to match that with the service you are providing.
Was this helpful? Yes
Jun 24,2014
Minithumbdown
By: 'Alex P'
Jun 24,2014
4 people found
this helpful
While for a few years I little dispute with ocean, in the past year I found them incredibly difficult to communicate with. It is clear they have little respect for their tenants and in 15 years of renting this was the first time I had had ...
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What agent could do to change your mind?
When you give your money to someone for a service you expect to be treated fairly.
Attached Files
Was this helpful? Yes
May 12,2014
Minithumbdown
By: 'BlueHat'
May 12,2014
4 people found
this helpful
Had one viewing with Ocean for a flat, the service was nice but the flat wasn\'t great. That\'s not down to Ocean though. After a viewing with Adam we emailed back saying we weren\'t interested in that rental property but asked for ...
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What agent could do to change your mind?
Improvements: - Turning up to viewings. - Canceling as soon as they think access to the property will be a problem (24 hour notice would be perfect or at least the evening before). - Returning phone calls.
Attached Files
Was this helpful? Yes
Jan 06,2014
Minithumbup
By: 'Mr and Mrs Crawford'
Jan 06,2014
1 people found
this helpful
A really first rate service, we were previously put off using Ocean but as soon as I heard there was anew line up there we went ahead with them as previous dealings with the two other high street agents had been poor. From valuation to ...
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Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 4 0 23 4 1 3 1 0 12

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Ocean Estate Agents

Individual Branch Awards


Bradley Stoke
Unit 7 Willow Brook Centre, Savages Wood Road, Bristol BS32 8EF
(9)
Filton
8 Gloucester Road North, Bristol BS7 0SF
(2)
Gloucester Road Bristol
201 Gloucester Road, Bristol BS7 8BG
(16)
show all branches (9)
Office 2
187-189 Whiteladies Road, Bristol BS8 2RY
(13)
Office 3
2 Baileys Court, Webbs Wood Road, Bristol BS32 8EJ
(2)
Office 4
321 Wells Road Knowle, Bristol BS4 2QB
(1)
Office 6
275 North Street Southville, Bristol BS3 1JN
(5)
Shirehampton
14-16 High Street, Shirehampton BS11 0DP
(2)
Westbury on Trym
73 Westbury Hill, Brighton BS9 3AD
(0)


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