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    Edward Godfrey
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    Josh Godfrey
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    Conor
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    Michelle Derham
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    Lisa Mauger
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    Charmaine Olsen
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    Beth Schofield
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    Matthew Barker
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    Kiran Saleem
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    Samantha Dixon
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    Angela Bowles
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    Susan Spiteri
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    Kelly Evans
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    Thomas Blatch
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    Kulvinder Brar
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    Callum Leslie
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    Timothy Halls
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    Alison McCaffery
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    Kinga Kwater
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    Bradley Lyne
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    Francesca Sidoli
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    Ed Godfrey
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    Kath Mast
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    Lucinda Swaney
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    Conor Riordan
Oakwood Estates are at the cutting edge of estate agency which is reflected in our first class service. We are renowned for going the extra mile and acting beyond the call of duty which is evident in Read full description...Oakwood Estates are at the cutting edge of estate agency which is reflected in our first class service. We are renowned for going the extra mile and acting beyond the call of duty which is evident in our references. Being open for appointments 7 days a week from 8am to 9pm shows our dedication and flexibility in meeting our customer's needs. Oakwood Estates prides itself on recommendations and conveying honest and reliable information. We are a dedicated and enthusiastic team and look forward to satisfying your property requirements.
Mar 09,2016
Minithumbup
By:
Mar 09,2016
0 people found
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Hi, i have been a tenant with Oakwoods for the past 1 year, i would like to take this opportunity to highlight the amazing service received by Ali Shah. He has been very helpful and responsive whenever a maintenance fault has occurred and provided detailed information in terms of the moving out process and what steps are involved to get my deposit back. i have contacted Ali on several occasions for gain advise which has ensure smooth stay at my property. i would highly recommend Ali to any of my...
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Jan 18,2016
Minithumbup
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Jan 18,2016
0 people found
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I am really pleased with the service I received from Oakwood Estates. From the first viewing (with Feisal) to final documents sign and sorting all issues regarding my tenancy, they were extremely professional and helpful. Lucinda was absolutely fantastic in dealing with all administration. She responded to all my emails promptly, liaised with the Landlord and took care of all details. She really went the extra mile and made the whole process stress free. I can see why Oakwood Estates won Esta...
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Comment on agent fees
The fees are not lowest in town, but the service was worth every penny
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Dec 23,2015
Minithumbup
By:
Dec 23,2015
0 people found
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I have always been a bit suspect of estate agents as I felt they are just after their commission and would do almost anything to get it, however I was pleasantly surprised by Feisal as he was genuinely interested in our needs and gave us valuable information / advice without forcing the sale. He responded to queries / questions within a short period of time and walked us through the whole process as we are first time tenants. Lucinda was also very courteous and efficient in dealing with the re...
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Oct 07,2015
Minithumbup
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Oct 07,2015
0 people found
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Lucinda has been amazing in helping me and my partner organise our move in to our first property! She has made things really clear and straight forward and is also very quick to respond to my emails! Thank you so much Lucinda!...
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Aug 21,2015
Minithumbup
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Aug 21,2015
0 people found
this helpful
I have been dealing with Ali Shah from Oakwoods regarding non payment of rent. This has now been dealt with. Mr Shah was very professional in dealing with this situation. I was feeling a bit stressed regarding the situation but felt better after receiving regular updates via telephone calls and emails by Mr Shah. I will definitely be recommending Oakwoods to my family and friends. Thank you to Bradley and Lucinda for your help in the past too....
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Aug 05,2015
Minithumbup
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Aug 05,2015
0 people found
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Ali Shah is doing a great job managing the property and making sure that both myself (landlady) and the tenants are happy. Thumbs up to the whole team of Oakwood Estates Agency!!!...
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Jul 26,2015
Minithumbup
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Jul 26,2015
0 people found
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Both Conor and Lucinda have been extremely helpful throughout the process of viewing the property and all the paperwork in finalising our tenancy. They answered my many questions helpfully and happily and we have found the process of renting a property easier than expected and very straightforward. We would recommend Oakwood Estates to anyone who is currently looking for a place to rent....
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Jul 19,2015
Minithumbup
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Jul 19,2015
0 people found
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Both Edward and Charles were professional and friendly in their approach in selling my property. They were sensitive that even though I was selling it was still my home. We chose to do 2 solid days of viewings and the way they presented my property was lovely and I soon had several offers. After my property was sold I was then handed over to the sales progressor Nigel Willmott who kept updating me on a regular basis and he went above and beyond his role as I was facing other personal issues at t...
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Jul 17,2015
Minithumbup
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Jul 17,2015
0 people found
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Both of the staff that helped us with our flat were great, they gave us regular updates and always returned our calls. They made it a very enjoyable experience. The best estate agents we have come across....
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Jun 28,2015
Minithumbup
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Jun 28,2015
0 people found
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They were very professional everything they said was delivered. Answered every question in a very clear and precise manner. Explained the whole procedure. Would recommend anyone to use them. Many thanks to everyone at Oakwoods...
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Jun 18,2015
Minithumbup
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Jun 18,2015
0 people found
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Oakwood a approached me after I put my property up for rent with another agent. I was very impressed with my initial with Connor. I let Oakwood market the property. Conor was excellent in his feedback his attentive professional aproach. He has found me a tenant who seems ideal . I am now deing withucinda who is equally professional. So Oakward have been excellent agents to handle this stressful time. Well Done...
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Comment on agent fees
Happy with fees agreed
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Jun 17,2015
Minithumbup
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Jun 17,2015
0 people found
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Have rented two properties that have been marketed and managed by oakwoods and service has been really good. Conor was great with regards to communication and requests between landlord and tenant Lucinda handled move in process really well And finally... Callum is great post move in if any problems occur. All requests/queries are acted on very quickly and any problems dealt with as soon as they occur. Thanks...from a tenants point of view it makes the move process easier. Monique...
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Jun 05,2015
Minithumbup
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Jun 05,2015
0 people found
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Oakwood Estates have been fantastic during my journey in purchasing my property. They have been very efficient and ensured all queries were answered promptly. I would recommend using Oakwood Estates to all my family and friends as they have been a pleasure to work with....
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May 13,2015
Minithumbup
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May 13,2015
0 people found
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I used Oakwood Estates to rent out my property for the first time. Was very nervous with the process but they came across as very professional and knowledgeable. The whole process of managing the viewings to taking in offers and finally getting the tenancy agreement signed was done thoroughly and professionally. Will use them again....
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Comment on agent fees
The agent's fines are bit higher than normal market rates but they are good company so I didn't think about the higher fees for the sake of peace of mind.
Was this helpful? Yes
May 09,2015
Minithumbup
By:
May 09,2015
1 people found
this helpful
I have been using Oakwoods for 5 years now and every year I am impressed by how satisfied I am with their service. They keep me updated on all things which concern me and have found me fantastic tenants who have been thoroughly vetted. They also made sure I was a competent landlord and that all necessary certificates and checks were up to date. Happy to recommend them not only for landlords but also to prospective tenants. Lucinda thank you for all your hard work and I am more than happy to ext...
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Comment on agent fees
I think renewals should be slightly cheaper ;-)
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May 09,2015
Minithumbup
By:
May 09,2015
0 people found
this helpful
I found that using oakwoods estates was a very easy process. Out of all the staff members they were very easy to communicate with and get a hold of. They made moving out such a stress free process and went above and beyond their call of duty! I would like to say thank you to all of them!...
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Mar 31,2015
Minithumbup
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Mar 31,2015
0 people found
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After amateur performances from other letting agents it was refreshing to have a completely professional ,efficient and courteous experience.Acquiring a home can be a stressful experience but all at Oakwood Estates dealing with my case have been totally efficient,rapid in response and activity and got me through all the stages needed without a problem.I thank them for their excellent service,will use them again in the future and would recommend them to anyone.Thank you 11 out of 10 :)...
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Comment on agent fees
Entirely appropriate for all the work involved which covers many areas offering security and transparency for landlords and tenants.
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Mar 08,2015
Minithumbup
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Mar 08,2015
0 people found
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Fantastic service by all at Oakwood Estates... Special mention to Matthew Barker, Timothy Halls, Lucinda Swaney and Callum Leslie. These guys have made the process stress free from the outset, communication was brilliant all the way through. By far the best agents I have dealt with over the years and will be recommending them to many. Thanks again to all the team at Oakwood, a pleasure....
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Comment on agent fees
Very fair
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Feb 19,2015
Minithumbup
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Feb 19,2015
0 people found
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I would like to Thank Lucinda Swaney and Callum for all the support they provided us in our recent move. These guys have been superb and totally professional in every way. Both answered our queries in a very good time and were polite and approachable at every stage and are a credit to Oakwood Estates which I will readily recommend to anyone requiring agency services....
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Feb 19,2015
Minithumbup
By:
Feb 19,2015
0 people found
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I would like to thank Lucinda and Bradley for their help and support in helping me to move into my new life here in Windsor. They have been professional and have replied in very short period to all my queries. I hardly recommend to work with them at Oakwood Estate....
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Feb 09,2015
Minithumbup
By:
Feb 09,2015
0 people found
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Excellent service from Oakwood Estates, Conor dealt with the property very professionally. This is the second property we have let through Oakwood Estates and will continue to use them....
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Jan 22,2015
Minithumbup
By:
Jan 22,2015
0 people found
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We were delighted with the service we received from the staff at Oakwood Estates. They were very friendly and efficient. We would recommend them to anyone who asked us....
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Jan 05,2015
Minithumbup
By:
Jan 05,2015
1 people found
this helpful
Overall we found dealing with Oakwood Estates to be a very positive experience. They were polite, friendly and most importantly kept us regularly updated on progress with our vendor. Oakwood understand the local housing market and this was clearly demonstrated through our interactions with them. Francesca and her team did their industry proud - and were particularly proactive in chasing up solicitors on both sides to help expedite the sale and completion as quickly possible....
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Dec 23,2014
Minithumbup
By:
Dec 23,2014
0 people found
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I have consistently been impressed with Oakwood Estates, and particularly Callum, in managing our tenancy. In my previous experience agents tend to have little to no interest in their tenants once they have sold the property, but I have been pleasantly surprised at how eager Callum has been to resolve any issues which crop up, as well as his polite and professional manner. I highly recommend Oakwood Estates to any potential tenants....
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Dec 08,2014
Minithumbup
By:
Dec 08,2014
0 people found
this helpful
Charmaine was particularly helpful, she managed to secure a 'good' number of viewings, and kept us 'in the loop' at all times....
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Nov 12,2014
Minithumbup
By:
Nov 12,2014
1 people found
this helpful
Ed has done a tremendous job in turning this purchase around and has been instrumental in being communicative and resolving the earlier problems Kind Regards Kuldip Jaj...
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Oct 31,2014
Minithumbup
By:
Oct 31,2014
0 people found
this helpful
Oakwood Estates are very professional people. We found them consistently efficient in providing excellent service. We had some problems with plumbing / electrical, which were promptly dealt with. It is very comforting to know that they are just one phone call away!!! Callum and Kiran are amazing, very polite, quick and accommodating....
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Oct 30,2014
Minithumbup
By:
Oct 30,2014
0 people found
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I had a good experience with Oakwood Estates. My queries are deal in timely manner. Staff is very helpful. Would recommend them....
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Oct 28,2014
Minithumbup
By:
Oct 28,2014
0 people found
this helpful
Oakwood Estates have been providing lettings and property management services to us for over 2 years. I have found them to be efficient, proactive and available 7 days a week. In all my dealings with the company, I feel that they have provided us with excellent service. In particular, Callum Leslie, Timothy Halls & Bradley Lyne have all demonstrated themselves to be very knowledgeable and are great agents to deal with. Please keep up the excellent work Oakwood....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Oct 26,2014
Minithumbup
By:
Oct 26,2014
0 people found
this helpful
I found the lettings department to be extremely helpful - I liaised with Callum to be extremely, who was always available, responsive, helpful and always proactive. Thanks for an excellent service....
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Complaints Procedure

Complaints Procedure


Providing an excellent customer service is important to Oakwood Estates and in the vast majority of cases this is exactly what you will receive. However, just occasionally, something goes wrong and a customer, unfortunately, has cause to complain. If this happens, we will always acknowledge receipt of your complaint within 5 working days and do everything we can to speedily resolve the problem.


This can usually be best achieved by contacting the person you originally dealt with. That person will expect to hear from you if you are unhappy and will aim to resolve your complaint on the same day. While we would like to hear from you by telephone, should you decide to write to us, we will call you with the same objective in mind.


If an immediate solution cannot be achieved because further investigation is necessary, we will let you know straight away.


Should our investigation take longer than anticipated, which will only happen if the circumstances are particularly complex, we will explain why and we will make sure you are provided with regular updates. We will not normally allow any complaint to be unresolved for more than 4 weeks, as we will always agree a course of action with you within this time.


Alternatively, you can contact our Head office:


Fax: 01753 889051

Email: enquiries@oakwood-estates.co.uk

Post: Customer Services, Oakwood Estates, 6 Latchmoor Way, Gerrards Cross, Bucks, SL9 8LP

In the unlikely event that you are still unhappy with how your complaint is being handled or resolved, we have in place an escalation procedure which means that you can request the involvement of an appropriate director. Head Office will facilitate this for you. You can contact them using the details above.


If, at the end of this process, you still remain dissatisfied with the outcome, you have the right to take your complaint to the relevant Ombudsman Service. They will consider your complaint totally impartially and we are bound by their decision. We do hope, however, that your complaint will have been resolved much earlier and you will not find it necessary to take this action.


Last updated at 1:00 AM 01/01/1970 by

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