• Corin Delgado
    Corin Delgado
  • Mia Watkins
    Mia Watkins
  • upload your photo
    Robert Tuke
  • Paul Milsom
    Paul Milsom
  • Barbara Izzard
    Barbara Izzard
  • Alana Pittman
    Alana Pittman
  • Chris Clarke
    Chris Clarke
  • Michelle Hobbs
    Michelle Hobbs
  • Georgia Smith
    Georgia Smith
  • Lawrence Suttonwood
    Lawrence Suttonwood
  • Katie Gardner
    Katie Gardner
  • Charlotte Bush
    Charlotte Bush
  • John Konopka
    John Konopka
  • claim your profile
    Laura Eaton
  • claim your profile
    Matt
No description available.
Properties for sale
Properties for rent
Oct 20,2014
Minithumbdown
By:
Oct 20,2014
0 people found
this helpful
I have been a tenant for a few years now and up till now been very happy! Since oaks have become part of 'leaders' the management team are very unfriendly and not very helpful! Im not sure whats happened to the original team? But if you are going join 'leaders' then at least make sure you still have a friendly manorisum like the oaks team did! And sound like you actually want to help/talk to your tenents...
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What agent could do to change your mind?
Kept the original team in the management office
Attached Files
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Jul 10,2014
Minithumbup
By:
Jul 10,2014
0 people found
this helpful
Agents were very helpful in finding someone for my flat - 2 hours is all it took. Everything went smoothly and very straight forward. The renewal was just as easy. They were very very helpful when I decided to sell my property and had to ask the tenant to leave. Highly recommended....
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Comment on agent fees
Good fees and advice
Was this helpful? Yes
Apr 29,2014
Minithumbdown
By:
Apr 29,2014
1 people found
this helpful
I am extremely unhappy with Oaks Property, the tenant they found is awful, has defaulted on rent and has done serious damage to my property. Oaks have obviously not vetted the tenant as they said they would and now have just left it to me, the customer, to pick up the pieces...and the bill....
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What agent could do to change your mind?
Treat customers with more loyalty rather than just chasing the cash.
Attached Files
Was this helpful? Yes
By: Mia Watkins
May 01, 2014
View all comments (1)
Dear Sirs We are very disappointed to read your review. Looking at our records we do not have any notes regarding a tenancy like this. Could you please contact me on 01372 745 745 as I would like to look into this matter in more detail immediately. Regards Mia Watkins Γ’β‚¬β€œ Lettings Manager Oaks Property (UK) Ltd ...
Apr 24,2014
Minithumbup
Mia Watkins
By:
Apr 24,2014
0 people found
this helpful
I also dealt with Mia Watkins. I chose Oaks as I had previou sly been a tenant, and found them an excellent company to deal with in all areas of property management from a tenant\'s perspective. My recent experience of them with me being a (first time) landlord has also been excellent. From the first contact, through appraising my property, advising me of requirements, advertising the rental, accompanying prospective tenants on viewings, dealing with the matters relating to a successful let...
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Apr 11,2014
Minithumbup
By:
Apr 11,2014
0 people found
this helpful
When we were first looking for property both of the agents we were speaking to were really helpful and polite.They kept us up dated at all times which takes a lot of the worry out of finding somewhere to rent. Whenever we had any problems with the property they always tried to get things sorted out for us as soon as possible. You felt that you could always ask them something and not worry about them being rude or not responding....
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Apr 07,2014
Minithumbup
By:
Apr 07,2014
0 people found
this helpful
Really impressed ! Made me feel really comfortable and went that extra mile to help me find the exact property I was looking for for. Thank you for all your help and hard work...
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Mar 21,2014
Minithumbup
By:
Mar 21,2014
0 people found
this helpful
I have recently completed renting a property through Oaks in Epsom. They have been a pleasure to work with through out. They were helpful in finding the property originally when other agencies had been less so, and had plenty of choice. They took time to explain and characteristics of the property and arrange timely viewings. When selected the process to move in was smooth, easy and fast. In my particular case there was some delay in being able to sign up pending sale of a property. Oaks liaised...
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Was this helpful? Yes
Mar 11,2014
Minithumbdown
Lawrence Suttonwood
Matt
By:
Mar 11,2014
0 people found
this helpful
i had a viewing over a week ago (Monday 12;15) i was suppose to see Matt but im sure it was Laurence i saw i called the agency after i went to get advice so i could look into renting the property, i was told i would receive a call back asap. i still haven\'t heard or been emailed any response, i feel that have been singled out as i inquired about housing benefit, i am a working single mother and i am desperately looking for a property for me and my son, when i told Laurence i wouldn\'t be able...
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What agent could do to change your mind?
given me more support and advice on the options i could have tried. been polite and let me take my time rather than make me feel unwelcome given me feedback that i was told i would recieve
Attached Files
Was this helpful? Yes
Feb 01,2014
Minithumbdown
By:
Feb 01,2014
2 people found
this helpful
Have been dealing with this agency for many years and up til around a year ago the standard has slipped. There have been a few staff leaving and that seems to be the problem. No one seems to know what the other is doing which had caused lots of mix ups, the management is just not up to the old standard, no proper notes made on the regular inspections which lets the landlord and the tenant down. Also be very careful how you have the end of tenancy clean done, it is best to let their own c...
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Was this helpful? Yes
Jan 03,2014
Minithumbup
Paul Milsom
Chris Clarke
By:
Jan 03,2014
0 people found
this helpful
Oaks property sold this property for me after previously acting as agent for letting for 2 years. Not only did they quickly find a prospective buyer at a reasonable commission, they were particularly helpful in expediting the completion. For example, they assisted me with a considerable number of the pre-sale enquiries raised by the buyer\'s solicitors. This was particularly helpful as I was abroad for a month following the offer, and without their assistance would have needed to significantly d...
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Was this helpful? Yes
Dec 09,2013
Minithumbup
By:
Dec 09,2013
0 people found
this helpful
The Oaks Property staff were very professional and helpful, answering all queries I had in a timely manner. They made the process of renting a new property simple and efficient....
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Nov 21,2013
Minithumbup
Lawrence Suttonwood
By:
Nov 21,2013
0 people found
this helpful
The service was good and efficient and staff members, including Lawrence Suttonword were all professional and helpful. Had our tenancy agreement all tied up within 5 days. Will definitely contact them again if we require to do so....
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Was this helpful? Yes
Nov 13,2013
Minithumbup
Mia Watkins
Georgia Smith
By:
Nov 13,2013
1 people found
this helpful
Both Mia and Georgia at The Oaks in Epsom have been so helpful with everything to do with our move. We had had a really bad experience and had to move out of where we were living within 10 days of moving in, with little to no help from the agent that we had previously moved with. We needed somewhere to live, and quickly. We saw Lawrence Suttonwood at a property first and he told us about an other property that was available that he thought would suit myself and my partner much better, needless t...
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Was this helpful? Yes
Oct 31,2013
Minithumbup
Mia Watkins
By:
Oct 31,2013
0 people found
this helpful
Our property had a lot of viewings from the moment it was available, Oaks found suitable tenants very quickly and the process from finding them to them moving in was seamless with no problems. I am very happy with their service....
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Was this helpful? Yes
Oct 28,2013
Minithumbup
Lawrence Suttonwood
Laura Eaton
By:
Oct 28,2013
0 people found
this helpful
I initially visited Oaks as found their selection of properties available to match my requirements more so than any other agent in Epsom. From start to finish, having had dealings with Lawrence, Laura, Mia, Georgia & Lily, I found their service to be extremely professional, efficient and more importantly very personal. I am very pleased with the property I have secured and the after sales service that I have received subsequent to my rental. I would have no hesitation in recommending O...
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Was this helpful? Yes
Oct 28,2013
Minithumbup
By:
Oct 28,2013
0 people found
this helpful
A very professional team that have now found good tenants for my property on 2 occasions in good time so as to avoid voids. A new flat with some snagging issues and they have liased with contractors/ tenants to resolve. Email bills/ payments direct into my account without issue. All in all very helpful and professional...
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Was this helpful? Yes
Oct 18,2013
Minithumbup
Laura Eaton
Mia Watkins
By:
Oct 18,2013
0 people found
this helpful
It all happened so quickly, from finding the property, to viewing and then moving in. Laura and Mia made the entire process seamless and easy. I would definitely recommend Oaks to friends and family and would use them again in the future....
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Was this helpful? Yes
Oct 18,2013
Minithumbup
Laura Eaton
By:
Oct 18,2013
0 people found
this helpful
Oaks was very helpful with helping me to find new home! Agent who showed me the house was Laura, from the first viewing it took me a week to move in. Will highly recommend to everyone! Also thank you for a small surprise ;)...
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Was this helpful? Yes
Jun 13,2013
Minithumbup
Michelle Hobbs
By:
Jun 13,2013
0 people found
this helpful
We chose the Oaks agency to administrate our first flat, and Michelle contacted us. As we all know this is the most stressful term, especially for us as we had 2 weeks to move in. But she was well-organised and always up to date. I know we were in safe hands, and we can still count on her if we have any questions about the flat!! All went smoothly, thanks for her good problem solving skill and her kind personality. I reccommend to anyone! :)...
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Was this helpful? Yes
Jun 10,2013
Minithumbup
Michelle Hobbs
By:
Jun 10,2013
0 people found
this helpful
We were looking for a property to rent in the Epsom area & found that out of the agents we used, that oaks were the most helpful. We mostly dealt with Michelle. She was always on hand to answer any questions & dealt with any queries quickly. We found a property through them very quickly & have been very happy with the high level of service received....
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Was this helpful? Yes
Jun 06,2013
Minithumbup
Georgia Smith
By:
Jun 06,2013
0 people found
this helpful
We were looking remotely for a property to rent so it was important to see several properties on a single visit but not ones that did not fit the bill. Georgia set up a programme of visits customised to what we wanted and did the driving as we came in by train. Unlike other agents where the purpose was to get us into a property even if it didn\'t fit with our spec. This made life a lot easier and more time effective. Having identified the property we wanted they liaised expeditiously with the la...
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Was this helpful? Yes
May 31,2013
Minithumbup
Georgia Smith
By:
May 31,2013
0 people found
this helpful
Just a sincere THANKS to Georgia for continued and outstanding service. From the first telephone call to the last email, we have received excellent service from Georgia, we were most impressed with Oaks Properties and although we eventually rented a property that they didn\'t market, Georgia gave us excellent service and advice. Many Thanks!...
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Was this helpful? Yes
May 27,2013
Minithumbup
Michelle Hobbs
By:
May 27,2013
0 people found
this helpful
Would definitely recommend using Oaks Property Lettings as agents. Fast, easy & straightforward process. Michelle was always on hand and fast in dealing with any queries and made everything with our move go smoothly. Brilliant service & communication :)...
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Was this helpful? Yes
May 22,2013
Minithumbup
Michelle Hobbs
By:
May 22,2013
0 people found
this helpful
I contacted Michelle as I needed to find a property quickly and within a small catchment area of my son\'s school. She was friendly, professional and very helpful and found several properties quickly for me to look at. Michelle took me through everything step by step and made the process simple and stress free, I would definitely recommend the Oaks letting agency....
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Was this helpful? Yes
May 14,2013
Minithumbup
Michelle Hobbs
By:
May 14,2013
1 people found
this helpful
I have recently used Oaks to find a rental property in the Epsom area and couldn\'t fault their service. Michelle was my contact throughout and from someone in this particular field of work myself found her absolutely professional and competent. A relaxed and polite negotiator that made my move stress free. Would certainly look at their listings first in the area if I move in the future and will recommend them to friends I have that live in Epsom....
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Was this helpful? Yes
May 14,2013
Minithumbup
By:
May 14,2013
0 people found
this helpful
We would like to thank The Oaks in Epsom for their most helpful service. We decided to sell our house towards the end of the summer last year and looked around at various agents. We felt that The Oaks projected a similar style to our property and that their free market appraisel was informative and helpful. We were not pressurised to sell with them and this made them more appealing. When we decided to sell with them and they came round and took beautiful photographs of our property accentuat...
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Was this helpful? Yes
Apr 30,2013
Minithumbup
Georgia Smith
Alana Pittman
By:
Apr 30,2013
0 people found
this helpful
When we were looking for a home to move in, we contacted the Oaks in Epsom. Georgia has quickly come up with a list of properties for us for viewing. After viewing the first home, we agreed to take the home for renting. After that Georgia did everything for us to move in to the new home. The move went very smoothly. During the move, I talked with Mia, Alana and Lily. They are very helpful. I would strongly recommend the Oaks for letting....
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Was this helpful? Yes
Apr 30,2013
Minithumbup
Michelle Hobbs
By:
Apr 30,2013
0 people found
this helpful
Michelle Hobbs....Is outstanding as what she does... She is a total asset to the Oaks Property Letting Agents and unlike other Estate Agents who forget about you Michelle Never Does. She goes the Extra Mile and nothing is ever to much trouble... She almost treats you like a Friend rather than just a Client !!! She is has been very understanding at my needs and has worked hard at trying to find the perfect home for me... Thank you MICHELLE you have been amazing !!!...
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Was this helpful? Yes
Apr 24,2013
Minithumbup
Michelle Hobbs
By:
Apr 24,2013
0 people found
this helpful
The Oaks letting team were a great help for me and my family looking for a property. They where always willing to help and show us around plenty of propertys. I will not hessitate to use them in the future or recomend them to any one I know looking for a place!!!!Really good!!!!!!!!!!!!!!!!!!!!...
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Was this helpful? Yes
Apr 08,2013
Minithumbup
By:
Apr 08,2013
0 people found
this helpful
As a landlord, I have used The Oaks as my letting agent for four years. The service has always proved to be efficient and delivered in a friendly and helpful manner. Void period have been kept to a minimum, tenants thoroughly vetted and good advice given regarding any check-out issues....
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Was this helpful? Yes
Apr 05,2013
Minithumbup
Mia Watkins
Lawrence Suttonwood
By:
Apr 05,2013
0 people found
this helpful
The agency was very helpful in arranging a viewing and then sorting paperwork etc for my move. This included requesting additional items from the landlord. The only reason for not giving an excellent rating was that I had to chase for a couple of items....
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Was this helpful? Yes
Apr 04,2013
Minithumbup
By:
Apr 04,2013
0 people found
this helpful
My partner and I were initially introduced to the Oaks through a friend, Paul Evans, and were refered to Mia in relation to our flat hunt. Mia was great, the process was simple and straight forward, she got back to us when she said she was going to and was more than happy to show us around the property on more than one occasion to make sure we were happy. She had an answer for any query we had at the time and has always been friendly and easy to liaise with. I feel comfortable going back to the ...
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Was this helpful? Yes
Mar 21,2013
Minithumbup
Mia Watkins
By:
Mar 21,2013
0 people found
this helpful
I found Mia at the oaks extremley helpful and will definitely use the oaks when I\'m next looking for property. First class service!!!...
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Was this helpful? Yes
Mar 13,2013
Minithumbup
By:
Mar 13,2013
0 people found
this helpful
We have been renting this property with this agency for 13 years and believe it is in good hands. We have had good and bad tenants but have always felt that the agency has worked promptly and efficiently to resolve any problems....
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Was this helpful? Yes
Feb 26,2013
Minithumbup
Paul Milsom
By:
Feb 26,2013
0 people found
this helpful
We were very pleased with the service that Oaks provided in selling our house. They offered a competitive rate and gave us efficient, personalised service. Their valuation and advice on the local market was spot-on and they got many prospective buyers to view the property in the first couple of weeks. We particularly liked their automated service to let us know when viewings were happening, but Oaks also followed this up with feedback in person. Once we had secured an offer, Oaks continued t...
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Was this helpful? Yes
Feb 20,2013
Minithumbup
By:
Feb 20,2013
0 people found
this helpful
Oaks made the process of letting my house out extremely smooth. They were friendly, helpful, efficient and organised. This is the first time I have let out a property, and they helped me through the process brilliantly....
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Was this helpful? Yes
Feb 12,2013
Minithumbup
By:
Feb 12,2013
0 people found
this helpful
We found dealing with The Oaks very helpful, they always call you back, meetings were always on time, very polite and professional. Would recommend anyone to use them for their next property....
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Feb 06,2013
Minithumbup
Paul Milsom
By:
Feb 06,2013
0 people found
this helpful
I have been really impressed by Oaks Property.Excellent service . The service I have received from Paul Milsom has been excelIent. I have and will continue to recommend Paul and Oaks to anyone....
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Was this helpful? Yes
Feb 06,2013
Minithumbup
Barbara Izzard
Mia Watkins
By:
Feb 06,2013
0 people found
this helpful
Our company have worked with The Oaks Lettings for many years now and we have received a brilliant service from them throughout the years, they have reached and in fact exceeded every expectation of our company. They are extremely polite and very courteous and always handle every issue (if any) quick and efficiently. I am certain that we will be using The Oaks Lettings for a very long time....
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Feb 04,2013
Minithumbup
Mia Watkins
By:
Feb 04,2013
0 people found
this helpful
Oaks Property are a very helpful and incredibly friendly estate agents where they male you feel like a friend or member of their family when you call for information, ask for repairs or things you\'d expect to get a friendly smile from lile viewings. Overall a lovely bunch and Mia in paryicular deserves praise for her personality and attentive nature. She is always keen to help and a pleasure to deal with....
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Jan 30,2013
Minithumbup
Chris Clarke
Paul Milsom
By:
Jan 30,2013
0 people found
this helpful
Estate agents frequently have a bad name. If more of them were like The Oaks, then perhaps this wouldn't be the case. Not only were they responsive throughout our purchase, but both Chris & Paul proactively chased down responses and always covered for each other when either of them were out of the office. We were so impressed with their service & professionalism that we've also decided to let our rental property through their office. So far, we're equally impressed with their letting ser...
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Was this helpful? Yes
Jan 15,2013
Minithumbup
By:
Jan 15,2013
0 people found
this helpful
Oaks did not try to pressure us either by a heavy sales pitch when we were initially selecting an Agent or by pushing us into decisions during the negotiation stages. From the outset we were given a realistic view of the market, the factors affecting it, and the number of viewings we could expect before positive interest would be shown. We were happy with the balanced description given in the advertising of our property. We were kept up to date with feedback on the positive and negative comm...
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Was this helpful? Yes
Dec 10,2012
Minithumbup
By:
Dec 10,2012
0 people found
this helpful
We have used the Oaks for a good number of years on all our rental properties. Both management and lettings teams have always been available, dealing with matters promptly and efficiently. Their ability to find good tenants quickly has minimised void periods. They are always happy to help....
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Was this helpful? Yes
Dec 07,2012
Minithumbup
By:
Dec 07,2012
0 people found
this helpful
I placed my property wth several Epsom agents including Oaks and found them to be attentive and hardworking towards swiftly finding a tenant. All viewings were handled professionally and the paperwork competed for the tenancy on my behalf. I would certainly ue Oaks again....
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Was this helpful? Yes
Nov 29,2012
Minithumbup
By:
Nov 29,2012
0 people found
this helpful
Oaks were always quick to respond to any questions that we raised, this was the first property that i have sold. They were very good at keeping us informed at all stages of sale....
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Nov 23,2012
Minithumbup
Corin Delgado
Barbara Izzard
By:
Nov 23,2012
0 people found
this helpful
We have used the Oaks for a number of years and have always found them to be very prompt in finding suitable tenants and explaining each step of letting clearly. One of the most difficult jobs in the whole process being the returning of the deposit and negotiating between Landlord and Tenant (never an easy task because money is involved) and this has been handled by Corine with a lot of help and great patience on all tenancies - she always led us through with fairness and humour. The other d...
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Was this helpful? Yes
Nov 14,2012
Minithumbup
By:
Nov 14,2012
0 people found
this helpful
The Oaks managed 2 properties for us for 5 years to a high standard, dealing well with any repair and tenant issues that arose so that we did not have to get involved. They subsequently sold the properties for us quickly and efficiently. I am happy to recommend them....
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Was this helpful? Yes
Nov 12,2012
Minithumbup
By:
Nov 12,2012
0 people found
this helpful
Excellent service. The turnaround between tenants was handled extremely efficiently. I was kept in the loop regarding prospective tenants and cannot fault the service we had during our rental experience....
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Was this helpful? Yes
Nov 08,2012
Minithumbup
Alana Pittman
Barbara Izzard
By:
Nov 08,2012
0 people found
this helpful
I have used OAKS LETTING AGENTS for 7 years to completely manage my property and cannot fault them in anyway. The staff are very accommodating making sure that both my interests and the tenants are looked after, this includes problems that the tenant has with appliances, decorating etc, maintenance that is needed and making sure the rent is paid on time. The charges that OAKS make are well in proportion to the services they provide and like everything in this day an age you cannot expect to ge...
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Was this helpful? Yes
Nov 06,2012
Minithumbup
Paul Milsom
Barbara Izzard
By:
Nov 06,2012
0 people found
this helpful
We bought our first rental property in 2002 and have since added 4 more. They are all let and managed by Oaks. Over the past 10 years, we have always been impressed by how smoothly they run everything. The accounts department works like clockwork and on the odd occasion when a tenant has been late with the rent, this has been flagged up and dealt with promptly. We also appreciate the way that Mr Milsom builds up a relationship with the tenants - this seems to smooth the way for tenants to re...
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Was this helpful? Yes
Nov 06,2012
Minithumbup
Paul Milsom
By:
Nov 06,2012
0 people found
this helpful
I have bought and sold properties and they look after my rental properties. The service I have received from Paul Milsom has been excellent. I have and will continue to recommend Paul to anyone....
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Was this helpful? Yes
Nov 06,2012
Minithumbup
Mia Watkins
Corin Delgado
By:
Nov 06,2012
0 people found
this helpful
A professional service throughout. Easy to deal with and very strong on the communications of any issues that arise at the property. Would recommend to anyone in the local area for stress free letting!...
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Was this helpful? Yes
Nov 06,2012
Minithumbup
Mia Watkins
Robert Tuke
By:
Nov 06,2012
0 people found
this helpful
Very good level of service from a highly professional agent. I live in Australia and rely on the Oaks to manage my property and tenants from overseas. Would highly recommend....
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Nov 02,2012
Minithumbup
Chris Clarke
By:
Nov 02,2012
0 people found
this helpful
The Oaks were both energetic and thorough, throughout the selling process, Chris Clark's has a complete grasp of the property market in Epsom, his advice and support during the sale were first class....
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Jul 06,2010
Minithumbdown
By:
Jul 06,2010
4 people found
this helpful
These people are rude abusive towards tenants and have no customer service in anyway they say they have done something when they haven't. They are one of the worse companies I have had an experience with in any area I have ever lived!...
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Was this helpful? Yes

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Job vacancies

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Agent Fees

Our fees depend on the services you require. Please contact our team on 01372 745 745 to find out about the different levels of service and costs involved.
Last updated at 1:32 PM 27/11/2013 by Chris Clarke

Complaints Procedure

Oaks Property (UK) Ltd Complaints ProcedureAs a member of The Property Ombudsman Service (www.tpos.co.uk) for both Sales and Lettings,
we aim to provide the highest standard of service to all of our clients and
customers, in line with the relevant Codes of Practice.   One of the requirements of our membership of the
Ombudsman Service is that we have a process for assessing complaints about our
service, appropriate to our companyҀ™s size and structure.All branch staff will deal with any normal day to
day problems on a one to one basis; but if you wish to make a formal complaint (such
as Γ’Β€ΒœI am not satisfied with the standard if your work/ conduct/ behaviour/ etc.
and I wish to make a formal complaintҀ) then you will need to put your
complaint in writing, setting out your concerns (including any related
documents Ҁ“ terms of business, tenancy agreement, inventory etc) and send it to
either Mia Watkins or Alana Pittman at our head office: 24 West Street, Epsom, Surrey KT18 7RJ.We will acknowledge
receipt of your letter promptly and then begin to investigate your complaint in
accordance with our established Γ’Β€Βœin-houseҀ procedures.   A reply will be sent to you within ten
working days of receipt of the original letter.   You will be invited to make any comments that
you may have in relation to this response.Subsequently, if you remain dissatisfied with the
way we have handled your complaint, please write to our managing director Robert Tuke at our head office: 24 West Street, Epsom, Surrey KT18 7RJ.Finally, having exhausted our in-house procedures,
if you are still not satisfied with our response, you may refer your complaint
to:

The Property Ombudsman
Milford House43-55 Milford Street
SalisburyWiltshire SP1 2BPTel: 01722 333 306     Fax: 01722 332 296
Last updated at 1:24 PM 27/11/2013 by Chris Clarke

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