• Corin Delgado
    Corin Delgado
  • Mia Watkins
    Mia Watkins
  • upload your photo
    Robert Tuke
  • Paul Milsom
    Paul Milsom
  • Barbara Izzard
    Barbara Izzard
  • Alana Pittman
    Alana Pittman
  • Chris Clarke
    Chris Clarke
  • Michelle Hobbs
    Michelle Hobbs
  • Georgia Smith
    Georgia Smith
  • Lawrence Suttonwood
    Lawrence Suttonwood
  • Katie Gardner
    Katie Gardner
  • Charlotte Bush
    Charlotte Bush
  • John Konopka
    John Konopka
  • claim your profile
    Laura Eaton
  • claim your profile
    Matt
No description available.
 
Website not available

Properties for sale
Properties for rent
Oct 20,2014
Minithumbdown
By:
Oct 20,2014
0 people found
this helpful
I have been a tenant for a few years now and up till now been very happy! Since oaks have become part of 'leaders' the management team are very unfriendly and not very helpful! Im not sure whats happened to the original team? But if you are going join 'leaders' then at least make sure you still have a friendly manorisum like the oaks team did! And sound like you actually want to help/talk to your tenents...
read full review
What agent could do to change your mind?
Kept the original team in the management office
Was this helpful? Yes
Jul 10,2014
Minithumbup
By:
Jul 10,2014
0 people found
this helpful
Agents were very helpful in finding someone for my flat - 2 hours is all it took. Everything went smoothly and very straight forward. The renewal was just as easy. They were very very helpful when I decided to sell my property and had to ask the tenant to leave. Highly recommended....
read full review
Comment on agent fees
Good fees and advice
Was this helpful? Yes
Apr 29,2014
Minithumbdown
By:
Apr 29,2014
1 people found
this helpful
I am extremely unhappy with Oaks Property, the tenant they found is awful, has defaulted on rent and has done serious damage to my property. Oaks have obviously not vetted the tenant as they said they would and now have just left it to me, the customer, to pick up the pieces...and the bill....
read full review
What agent could do to change your mind?
Treat customers with more loyalty rather than just chasing the cash.
Was this helpful? Yes
By: Mia Watkins
May 01, 2014
View all comments (1)
Dear Sirs We are very disappointed to read your review. Looking at our records we do not have any notes regarding a tenancy like this. Could you please contact me on 01372 745 745 as I would like to look into this matter in more detail immediately. Regards Mia Watkins Γ’β‚¬β€œ Lettings Manager Oaks Property (UK) Ltd....
Apr 24,2014
Minithumbup
By:
Apr 24,2014
0 people found
this helpful
I also dealt with Mia Watkins. I chose Oaks as I had previou sly been a tenant, and found them an excellent company to deal with in all areas of property management from a tenant\'s perspective. My recent experience of them with me being a (first time) landlord has also been excellent. From the first contact, through appraising my property, advising me of requirements, advertising the rental, accompanying prospective tenants on viewings, dealing with the matters relating to a successful let...
read full review
Was this helpful? Yes
Apr 11,2014
Minithumbup
By:
Apr 11,2014
0 people found
this helpful
When we were first looking for property both of the agents we were speaking to were really helpful and polite.They kept us up dated at all times which takes a lot of the worry out of finding somewhere to rent. Whenever we had any problems with the property they always tried to get things sorted out for us as soon as possible. You felt that you could always ask them something and not worry about them being rude or not responding....
read full review
Was this helpful? Yes
Apr 07,2014
Minithumbup
By:
Apr 07,2014
0 people found
this helpful
Really impressed ! Made me feel really comfortable and went that extra mile to help me find the exact property I was looking for for. Thank you for all your help and hard work...
read full review
Was this helpful? Yes
Mar 21,2014
Minithumbup
By:
Mar 21,2014
0 people found
this helpful
I have recently completed renting a property through Oaks in Epsom. They have been a pleasure to work with through out. They were helpful in finding the property originally when other agencies had been less so, and had plenty of choice. They took time to explain and characteristics of the property and arrange timely viewings. When selected the process to move in was smooth, easy and fast. In my particular case there was some delay in being able to sign up pending sale of a property. Oaks liaised...
read full review
Was this helpful? Yes
Mar 11,2014
Minithumbdown
By:
Mar 11,2014
0 people found
this helpful
i had a viewing over a week ago (Monday 12;15) i was suppose to see Matt but im sure it was Laurence i saw i called the agency after i went to get advice so i could look into renting the property, i was told i would receive a call back asap. i still haven\'t heard or been emailed any response, i feel that have been singled out as i inquired about housing benefit, i am a working single mother and i am desperately looking for a property for me and my son, when i told Laurence i wouldn\'t be able...
read full review
What agent could do to change your mind?
given me more support and advice on the options i could have tried. been polite and let me take my time rather than make me feel unwelcome given me feedback that i was told i would recieve
Was this helpful? Yes
Feb 01,2014
Minithumbdown
By:
Feb 01,2014
2 people found
this helpful
Have been dealing with this agency for many years and up til around a year ago the standard has slipped. There have been a few staff leaving and that seems to be the problem. No one seems to know what the other is doing which had caused lots of mix ups, the management is just not up to the old standard, no proper notes made on the regular inspections which lets the landlord and the tenant down. Also be very careful how you have the end of tenancy clean done, it is best to let their own c...
read full review
Was this helpful? Yes
Jan 03,2014
Minithumbup
By:
Jan 03,2014
0 people found
this helpful
Oaks property sold this property for me after previously acting as agent for letting for 2 years. Not only did they quickly find a prospective buyer at a reasonable commission, they were particularly helpful in expediting the completion. For example, they assisted me with a considerable number of the pre-sale enquiries raised by the buyer\'s solicitors. This was particularly helpful as I was abroad for a month following the offer, and without their assistance would have needed to significantly d...
read full review
Was this helpful? Yes
Dec 09,2013
Minithumbup
By:
Dec 09,2013
0 people found
this helpful
The Oaks Property staff were very professional and helpful, answering all queries I had in a timely manner. They made the process of renting a new property simple and efficient....
read full review
Was this helpful? Yes
Nov 21,2013
Minithumbup
By:
Nov 21,2013
0 people found
this helpful
The service was good and efficient and staff members, including Lawrence Suttonword were all professional and helpful. Had our tenancy agreement all tied up within 5 days. Will definitely contact them again if we require to do so....
read full review
Was this helpful? Yes
Nov 13,2013
Minithumbup
By:
Nov 13,2013
1 people found
this helpful
Both Mia and Georgia at The Oaks in Epsom have been so helpful with everything to do with our move. We had had a really bad experience and had to move out of where we were living within 10 days of moving in, with little to no help from the agent that we had previously moved with. We needed somewhere to live, and quickly. We saw Lawrence Suttonwood at a property first and he told us about an other property that was available that he thought would suit myself and my partner much better, needless t...
read full review
Was this helpful? Yes
Oct 31,2013
Minithumbup
By:
Oct 31,2013
0 people found
this helpful
Our property had a lot of viewings from the moment it was available, Oaks found suitable tenants very quickly and the process from finding them to them moving in was seamless with no problems. I am very happy with their service....
read full review
Was this helpful? Yes
Oct 28,2013
Minithumbup
By:
Oct 28,2013
0 people found
this helpful
I initially visited Oaks as found their selection of properties available to match my requirements more so than any other agent in Epsom. From start to finish, having had dealings with Lawrence, Laura, Mia, Georgia & Lily, I found their service to be extremely professional, efficient and more importantly very personal. I am very pleased with the property I have secured and the after sales service that I have received subsequent to my rental. I would have no hesitation in recommending O...
read full review
Was this helpful? Yes
Oct 28,2013
Minithumbup
By:
Oct 28,2013
0 people found
this helpful
A very professional team that have now found good tenants for my property on 2 occasions in good time so as to avoid voids. A new flat with some snagging issues and they have liased with contractors/ tenants to resolve. Email bills/ payments direct into my account without issue. All in all very helpful and professional...
read full review
Was this helpful? Yes
Oct 18,2013
Minithumbup
By:
Oct 18,2013
0 people found
this helpful
It all happened so quickly, from finding the property, to viewing and then moving in. Laura and Mia made the entire process seamless and easy. I would definitely recommend Oaks to friends and family and would use them again in the future....
read full review
Was this helpful? Yes
Oct 18,2013
Minithumbup
By:
Oct 18,2013
0 people found
this helpful
Oaks was very helpful with helping me to find new home! Agent who showed me the house was Laura, from the first viewing it took me a week to move in. Will highly recommend to everyone! Also thank you for a small surprise ;)...
read full review
Was this helpful? Yes
Jun 13,2013
Minithumbup
By:
Jun 13,2013
0 people found
this helpful
We chose the Oaks agency to administrate our first flat, and Michelle contacted us. As we all know this is the most stressful term, especially for us as we had 2 weeks to move in. But she was well-organised and always up to date. I know we were in safe hands, and we can still count on her if we have any questions about the flat!! All went smoothly, thanks for her good problem solving skill and her kind personality. I reccommend to anyone! :)...
read full review
Was this helpful? Yes
Jun 10,2013
Minithumbup
By:
Jun 10,2013
0 people found
this helpful
We were looking for a property to rent in the Epsom area & found that out of the agents we used, that oaks were the most helpful. We mostly dealt with Michelle. She was always on hand to answer any questions & dealt with any queries quickly. We found a property through them very quickly & have been very happy with the high level of service received....
read full review
Was this helpful? Yes
Jun 06,2013
Minithumbup
By:
Jun 06,2013
0 people found
this helpful
We were looking remotely for a property to rent so it was important to see several properties on a single visit but not ones that did not fit the bill. Georgia set up a programme of visits customised to what we wanted and did the driving as we came in by train. Unlike other agents where the purpose was to get us into a property even if it didn\'t fit with our spec. This made life a lot easier and more time effective. Having identified the property we wanted they liaised expeditiously with the la...
read full review
Was this helpful? Yes
May 31,2013
Minithumbup
By:
May 31,2013
0 people found
this helpful
Just a sincere THANKS to Georgia for continued and outstanding service. From the first telephone call to the last email, we have received excellent service from Georgia, we were most impressed with Oaks Properties and although we eventually rented a property that they didn\'t market, Georgia gave us excellent service and advice. Many Thanks!...
read full review
Was this helpful? Yes
May 27,2013
Minithumbup
By:
May 27,2013
0 people found
this helpful
Would definitely recommend using Oaks Property Lettings as agents. Fast, easy & straightforward process. Michelle was always on hand and fast in dealing with any queries and made everything with our move go smoothly. Brilliant service & communication :)...
read full review
Was this helpful? Yes
May 22,2013
Minithumbup
By:
May 22,2013
0 people found
this helpful
I contacted Michelle as I needed to find a property quickly and within a small catchment area of my son\'s school. She was friendly, professional and very helpful and found several properties quickly for me to look at. Michelle took me through everything step by step and made the process simple and stress free, I would definitely recommend the Oaks letting agency....
read full review
Was this helpful? Yes
May 14,2013
Minithumbup
By:
May 14,2013
1 people found
this helpful
I have recently used Oaks to find a rental property in the Epsom area and couldn\'t fault their service. Michelle was my contact throughout and from someone in this particular field of work myself found her absolutely professional and competent. A relaxed and polite negotiator that made my move stress free. Would certainly look at their listings first in the area if I move in the future and will recommend them to friends I have that live in Epsom....
read full review
Was this helpful? Yes
May 14,2013
Minithumbup
By:
May 14,2013
0 people found
this helpful
We would like to thank The Oaks in Epsom for their most helpful service. We decided to sell our house towards the end of the summer last year and looked around at various agents. We felt that The Oaks projected a similar style to our property and that their free market appraisel was informative and helpful. We were not pressurised to sell with them and this made them more appealing. When we decided to sell with them and they came round and took beautiful photographs of our property accentuat...
read full review
Was this helpful? Yes
Apr 30,2013
Minithumbup
By:
Apr 30,2013
0 people found
this helpful
When we were looking for a home to move in, we contacted the Oaks in Epsom. Georgia has quickly come up with a list of properties for us for viewing. After viewing the first home, we agreed to take the home for renting. After that Georgia did everything for us to move in to the new home. The move went very smoothly. During the move, I talked with Mia, Alana and Lily. They are very helpful. I would strongly recommend the Oaks for letting....
read full review
Was this helpful? Yes
Apr 30,2013
Minithumbup
By:
Apr 30,2013
0 people found
this helpful
Michelle Hobbs....Is outstanding as what she does... She is a total asset to the Oaks Property Letting Agents and unlike other Estate Agents who forget about you Michelle Never Does. She goes the Extra Mile and nothing is ever to much trouble... She almost treats you like a Friend rather than just a Client !!! She is has been very understanding at my needs and has worked hard at trying to find the perfect home for me... Thank you MICHELLE you have been amazing !!!...
read full review
Was this helpful? Yes
Apr 24,2013
Minithumbup
By:
Apr 24,2013
0 people found
this helpful
The Oaks letting team were a great help for me and my family looking for a property. They where always willing to help and show us around plenty of propertys. I will not hessitate to use them in the future or recomend them to any one I know looking for a place!!!!Really good!!!!!!!!!!!!!!!!!!!!...
read full review
Was this helpful? Yes
Apr 08,2013
Minithumbup
By:
Apr 08,2013
0 people found
this helpful
As a landlord, I have used The Oaks as my letting agent for four years. The service has always proved to be efficient and delivered in a friendly and helpful manner. Void period have been kept to a minimum, tenants thoroughly vetted and good advice given regarding any check-out issues....
read full review
Was this helpful? Yes

NAEA ARLA RICS TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
17 1 24 3 6 0 1 0 2 1

Job vacancies

Please see a list of jobs available

Agent Fees

Our fees depend on the services you require. Please contact our team on 01372 745 745 to find out about the different levels of service and costs involved.
Last updated at 1:32 PM 27/11/2013 by Chris Clarke

Complaints Procedure

Oaks Property (UK) Ltd Complaints ProcedureAs a member of The Property Ombudsman Service (www.tpos.co.uk) for both Sales and Lettings,
we aim to provide the highest standard of service to all of our clients and
customers, in line with the relevant Codes of Practice.   One of the requirements of our membership of the
Ombudsman Service is that we have a process for assessing complaints about our
service, appropriate to our companyҀ™s size and structure.All branch staff will deal with any normal day to
day problems on a one to one basis; but if you wish to make a formal complaint (such
as Γ’Β€ΒœI am not satisfied with the standard if your work/ conduct/ behaviour/ etc.
and I wish to make a formal complaintҀ) then you will need to put your
complaint in writing, setting out your concerns (including any related
documents Ҁ“ terms of business, tenancy agreement, inventory etc) and send it to
either Mia Watkins or Alana Pittman at our head office: 24 West Street, Epsom, Surrey KT18 7RJ.We will acknowledge
receipt of your letter promptly and then begin to investigate your complaint in
accordance with our established Γ’Β€Βœin-houseҀ procedures.   A reply will be sent to you within ten
working days of receipt of the original letter.   You will be invited to make any comments that
you may have in relation to this response.Subsequently, if you remain dissatisfied with the
way we have handled your complaint, please write to our managing director Robert Tuke at our head office: 24 West Street, Epsom, Surrey KT18 7RJ.Finally, having exhausted our in-house procedures,
if you are still not satisfied with our response, you may refer your complaint
to:

The Property Ombudsman
Milford House43-55 Milford Street
SalisburyWiltshire SP1 2BPTel: 01722 333 306     Fax: 01722 332 296
Last updated at 1:24 PM 27/11/2013 by Chris Clarke

Firm rankings



Epsom
24 West Street, Epsom KT18 7RJ
(55)
Reigate
3 Holmesdale Road, Reigate RH2 0BA
(0)

Find the Best Agent to
Buy, Sell or Rent Property




.