Oakfield
4.7/5, 1328 reviews
97% recommended
95% sales valuation accuracy
97% sales fee satisfaction
91% lettings valuation accuracy
90% lettings fee satisfaction
One of the south east's leading independent estate and letting agents covering all aspects of estate agency, residential lettings and block Management. Branches in Eastbourne, Bexhill on Sea, Hastings and Tunbridge Wells. show more One of the south east's leading independent estate and letting agents covering all aspects of estate agency, residential lettings and block Management. Branches in Eastbourne, Bexhill on Sea, Hastings and Tunbridge Wells.
Oakfield | Letting Agent  Estate Agent Block Management

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 97% £42,000 £915,000
Lettings 91% 90% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
301 5 541 24 203 3 162 1 76 12
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA ARMA TDS SAGEagent
Images & Videos

“Shocking lack of customer service....”

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Nov 09,2019
Minithumbdown
Emma
Kerry
By: 'William Boyd'
Nov 09,2019
1 people found
this helpful
Initially, my review of this company was positive. However, the way in which they have handled us since July has been nothing short of abominable. They failed to let us know the house was on the market (we found out by some random person at ...
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“Nothing but mistakes from Oakfield. Never tak......”

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Nov 06,2019
Minithumbdown
By: 'Mrs Taylor'
Nov 06,2019
2 people found
this helpful
Nothing but mistakes from Oakfield. Never takes responsibility for anything. Horrible experience and do not listen to the tenant. All they want is money. If you are a tenant beware of deposit claims. STAY AWAY!...
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Was this helpful? Yes
By: Glenn Taylor
Nov 06, 2019
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Dear Mrs Taylor, Thank you for your feedback. Please could you give me a call on 01424 446644 so we can discuss this further. Many Thanks, Glenn. ...

“Great service...”

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Nov 02,2019
Minithumbup
By: 'Peter Swaffield'
Nov 02,2019
0 people found
this helpful
Charlotte Huthwaite was exemplary in resolving a issue with my property, being let through Oakfield. She kept me informed of the situation and her speedy actions. Oakfield have been thoroughly professional in their approach....
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“Resolved a crisis quickly...”

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Oct 31,2019
Minithumbup
Roxanne
By: 'Sally Ludlam'
Oct 31,2019
0 people found
this helpful
My heating stopped just as the cold nights started. Roxanne was really helpful, thorough and most importantly (I have two young kids) she was fast!...
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“Sam At Oakfield has literally been a God send......”

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Sep 26,2019
Minithumbup
Sam
By: 'Mrs Juanita Murray'
Sep 26,2019
0 people found
this helpful
Sam At Oakfield has literally been a God send .Not only has he helped us secure our dream property at the Sovereign Harbour Eastbourne but has exceeded our expectations. His knowledge and flexibility around viewings has been first class as has his assistance in securing ...
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“We recently moved into the area from pretty f......”

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Sep 04,2019
Minithumbup
Lucy
By: 'Luyi'
Sep 04,2019
0 people found
this helpful
We recently moved into the area from pretty far away. So we needed a place quickly. My wife walked into Oakfield, spoke with Lucy and just over a week later, we have moved into our rented flat. Lucy is on hand to answer questions and ...
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“I would just like to thank all the staff at O......”

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Aug 29,2019
Minithumbup
By: 'Bev'
Aug 29,2019
0 people found
this helpful
I would just like to thank all the staff at Oakfield as they were brilliant polite and professional. I have not rented with Oakfield Hastings before and was a bit nervous but they made me feel at ease. within two weeks I had found viewed ...
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“Couldn't recommend these guys enough! This i......”

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Aug 26,2019
Minithumbup
Lucy
Charlotte Wilkinson MARLA
By: 'Hannah Newman'
Aug 26,2019
0 people found
this helpful
Couldn't recommend these guys enough! This is the second time we have come back to Oakfield to rent a property and we wouldn't want to go anywhere else! They help you through everything and respond to every question you have to ask. They go above ...
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“I've been an Oakfield tenant for a while and ......”

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Aug 19,2019
Minithumbup
By: 'Luke caister'
Aug 19,2019
0 people found
this helpful
I've been an Oakfield tenant for a while and called to discuss potentially moving. I spoke with Glenn who was very eager to help. He was able to explain everything from moving out to finding a new property. Will definitely use Oakfield if I do ...
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“Outstanding service ,very happy tenant ,thank you all at Oakfield ,Hastings...”

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Aug 16,2019
Minithumbup
Katie
Hannah
By: 'Emily'
Aug 16,2019
0 people found
this helpful
Fantastic service from Katie and Hannah to help the move go really smoothly for my mother. Polite ,helpful and confidently dealt with all our questions and our anxieties thoroughly and sensitively. Very happy mum and daughter!...
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Was this helpful? Yes
By: Hannah Namvar
Aug 22, 2019
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Hi Emily, Thank you so much for your kind review, it was an absolute pleasure helping you and your Mum with finding a new property. We do hope your Mum will be very happy in the property and we wish you both all the best. Best Wishes Hannah ...

“Lauren and her team were very helpful from st......”

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Aug 14,2019
Minithumbup
Lauren Vousden MNAEA
By: 'Richard Wilkins'
Aug 14,2019
1 people found
this helpful
Lauren and her team were very helpful from start to finish in selling my property. It was very refreshing that all correspondence were dealt with in a timely manner. Lauren and her team gave me tips in ways to sale my house like tidy my ...
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“If I ever sell, I’d like Oakfield to deal with it!...”

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Aug 02,2019
Minithumbup
Lauren Vousden MNAEA
By: 'Mirela Iacob'
Aug 02,2019
0 people found
this helpful
Lauren has been great to deal with, really went the extra mile to make things as smooth as possible. I got updated regularly and although the process was long, in the end it wasn’t as painful as I know it can be. Thank you ...
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“Lucy white...”

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Jun 26,2019
Minithumbup
Lucy
By: 'Kevin Cornford'
Jun 26,2019
0 people found
this helpful
Lucy dealt with our rental property very professional always smiling what a good agent she is, she is very helpful young lady so thank you Lucy...
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“Very helpfully...”

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Jun 13,2019
Minithumbup
By: 'M ali'
Jun 13,2019
0 people found
this helpful
Emma was very friendly she was trying her best to do I I'm very happy with the service thank you Emma...
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Comment on agent fees
No think bad all good every think about I I’m more then happy with the way Emma was dealing with me thank you
Was this helpful? Yes
By: Hannah Namvar
Jun 13, 2019
View all comments (1)
Thank you for taking the time to leave a review, your feedback is important to us and I will ensure that your kind comments are passed onto Emma. We wish you all the best in your new home. Best Wishes Hannah Branch Partner ...

“Great if you are rich...”

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May 20,2019
Minithumbdown
By: 'Nota Hapiguy'
May 20,2019
1 people found
this helpful
Horrid company that is only after ringing out your wallet faster than a casino, they despise people with low funds or on benefits despite trying to pretend they do not, they will not even talk with you unless you earn almost 18k a year in ...
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Comment on agent fees
You must earn almost 18k before they will even talk to you.
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“Really helpful found me my perfect home...”

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May 13,2019
Minithumbup
Lucy
By: 'Ellie earing'
May 13,2019
0 people found
this helpful
Estate agents at oackfield have been nothing but amazing! Helping me find my new home in just a short time period. Very lovely and hard working people!...
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Comment on agent fees
Good
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“"Thank you for my dream home!"...”

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Apr 23,2019
Minithumbup
Lauren Vousden MNAEA
By: 'Jon'
Apr 23,2019
0 people found
this helpful
Lauren helped me from start to finish with the acquisition of my dream home! I was so impressed as she did all the difficult negotiations and follow up and let me just get on with my life without the added stress. Well done Lauren! A ...
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Comment on agent fees
Good.
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“Very unhappy with treatment at this branch. Treated like a 2nd class citizen because I'm self-employed. Have had a successful business for 40 years....”

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Apr 10,2019
Minithumbdown
By: 'Eve Peacock'
Apr 10,2019
1 people found
this helpful
Felt very unhappy at treatment. Not considered as a prospective tenant as self-employed even though showed adequate earnings. Was asked for very personal details of bank statements which employed clients dont have to. I have has a business for 40 years and owned many properties. Felt ...
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“Efficiency...”

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Apr 06,2019
Minithumbup
Phil
By: 'Jenns family'
Apr 06,2019
0 people found
this helpful
Phil is a most pleasant and efficient person who gets the job done. We would recomend him most strongly.our many thanks...
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Comment on agent fees
Very fair
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“Well what can I say .....”

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Mar 28,2019
Minithumbup
Lauren Vousden MNAEA
By: 'Donna'
Mar 28,2019
0 people found
this helpful
Lauren was amazing from start to finish. Reassuring from the outset that Lauren & the Oakfields team would market and sell my home with the personal touch. Honest, diligent, professional and thorough. I could not have asked for anything more and would recommend Lauren & Oakfields to ...
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Comment on agent fees
Worth every bit of the fee which was inline with many other agents.
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“Give my wrong information during my renting...”

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Mar 06,2019
Minithumbdown
By: 'Dr Amr Elyasaky'
Mar 06,2019
2 people found
this helpful
Firstly, this is my first time in Uk. I went to rent a flat from oakfield from 01/02/2019 *. I asked her if the property is good and ready to move in and she answered yes. I asked her again again please check all kitchen electronics and ...
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Comment on agent fees
Very bad they took 400£ for nothing
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“Highly recommended !!!!...”

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Feb 26,2019
Minithumbup
Phil
Chloe Taylor MARLA MNAEA
By: 'David D'
Feb 26,2019
1 people found
this helpful
We sold a flat in Bexhill through Oakfield and couldn't have wished for a better service. Phil Hall was amazing and we had a firm buyer in less than a month. He kept us fully updated at all times and was extremely helpful. Nothing was ...
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Comment on agent fees
Very reasonable fees.
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“Very professional...”

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Feb 21,2019
Minithumbup
By: 'David Piper'
Feb 21,2019
1 people found
this helpful
Oakfield Property Management in Bexhill have dealt with the residential letting of the flat above our retail premises for 18 months since we separated the accommodation. They manage the property very professionally ensuring both we as landlord's and the tenant fulfil our obligations. The property is ...
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Comment on agent fees
Acceptable
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“Sales and Letting...”

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Feb 13,2019
Minithumbup
Rebecca Green
By: 'Kate'
Feb 13,2019
0 people found
this helpful
I recommend the Oakfield Eastbourne team, Charlotte, Rebecca, Lauren, Zoe and Su who go that extra mile to get things done in a professional and efficient manner....
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“Excellent...”

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Feb 12,2019
Minithumbup
Rebecca Green
By: 'Max and Steve'
Feb 12,2019
0 people found
this helpful
Very professional and friendly and had our interests at heart. They stayed calm and always kept us fully informed in sometimes difficult and stressful circumstances. We will definitely use them again and recommend Oakfields Eastbourne to others....
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Comment on agent fees
Good and very fair.
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“Richard Snatt...”

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Jan 17,2019
Minithumbup
Richard
By: 'Review'
Jan 17,2019
0 people found
this helpful
I have had the pleasure in dealing with Richard for the past 3-4 years and have always found him to be helpful and courteous. He will always try his best to resolve problems when he can, and reports back his results, Good or bad. He ...
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“Not professional at all !!...”

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Dec 31,2018
Minithumbdown
By: 'Daisy'
Dec 31,2018
1 people found
this helpful
Not impressed with the company policies at all . After viewing and offering the full asking price I was told that the property would sell to the highest bidder. Why put a price on a property and then sell it as you would in an auction. ...
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Comment on agent fees
Don't know. Didn't get chance to find out.
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“excellent service...”

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Dec 22,2018
Minithumbup
Lauren Vousden MNAEA
By: 'Ray'
Dec 22,2018
0 people found
this helpful
The staff are friendly and efficient, they managed to find a buyer for my house despite it having previously been on the market with another agent for several months. Would not hesitate to recommend....
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Comment on agent fees
good
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“Fantastic service...”

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Dec 21,2018
Minithumbup
Roxanne
By: 'Siobhan Beaney'
Dec 21,2018
0 people found
this helpful
We have been renting through Oakfield for over 5 years now and we have always had amazing customer service from them. I'm particular Roxanne who has always dealt with any issues promptly and she always puts our needs first. We have no plans on leaving our ...
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Comment on agent fees
The fees we paid in the past were more than reasonable and the service we have received in exchange has been fantastic.
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“Oakfield...”

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Dec 17,2018
Minithumbup
By: 'Neil Billing'
Dec 17,2018
0 people found
this helpful
I have known and dealt with Oakfield for almost 20 years on both a block management and individual flat letting basis and all of their staff have always generally provided a good service. None of us are perfect and we all make mistakes. If they have, ...
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Comment on agent fees
Whilst possibly higher than some agents, having always worked on the principle that "if you pay peanuts, you get Monkeys" I always consider, does the service represent good value for money rather than be too influenced by a direct fee comparison.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients & customers. Our aim is to achieve the highest
level of customer satisfaction possible. In the unlikely event that you are dissatisfied with any aspect of our service
please let us know and we will endeavour to resolve the issue as quickly as possible.
Let us know if you are unhappy about:
• A decision we have made
• Any aspect of our work
• A member of our staff providing incorrect information or treated you unprofessionally.
Dealing with your complaint immediately
Our aim is to resolve complaints on the spot, so please make your complaint directly to the branch concerned & our
Branch Manager will make best efforts to resolve the matter for you.
If you have a Formal complaint. Please contact the Branch Manager of your local branch and they will advise you of the process.
Last updated at 9:55 AM 27/03/2017 by allAgents

Awards won by Oakfield

Individual Branch Awards

Bexhill on Sea, TN39

Hastings, TN34

Eastbourne, BN21

St Leonards on Sea, TN38


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