• Chloe Fox
    Chloe Fox
  • Joshua Thompson
    Joshua Thompson
  • Emma Hawkins
    Emma Hawkins
  • Steve Ruxton-Cocker
    Steve Ruxton-Cocker
  • Hannah Stanbridge
    Hannah Stanbridge
  • Richard Snatt
    Richard Snatt
  • Amy Williams
    Amy Williams
  • Gemma Nugent
    Gemma Nugent
  • Neil Newstead
    Neil Newstead
  • Samantha Hensher
    Samantha Hensher
  • Emma Bailey
    Emma Bailey
  • Rachel Evans
    Rachel Evans
  • Anna Hill
    Anna Hill
  • Vic Reed
    Vic Reed
  • Francesca McGuigan
    Francesca McGuigan
  • Charlotte Osborn
    Charlotte Osborn
  • Emily Gillam
    Emily Gillam
  • Kerry Newstead MARLA, MNAEA
    Kerry Newstead MARLA, MNAEA
  • Charlotte Wilkinson
    Charlotte Wilkinson
  • Alice  Cruttenden
    Alice Cruttenden
  • Zoe Bowles
    Zoe Bowles
  • Emma Adams
    Emma Adams
  • Rebecca Brown
    Rebecca Brown
  • Lee Fox
    Lee Fox
  • Linzi Osborne
    Linzi Osborne
One of the south east's leading independent estate and letting agents covering all aspects of estate agency, residential lettings and block Management. Branches in Eastbourne, Bexhill on Sea, Hasting Read full description...One of the south east's leading independent estate and letting agents covering all aspects of estate agency, residential lettings and block Management. Branches in Eastbourne, Bexhill on Sea, Hastings and Tunbridge Wells.
Dec 02,2016
Minithumbup
By:
Dec 02,2016
Featured Review
0 people found
this helpful
I was looking for rented accommodation on various property portals back in June 2016, and when contacting Oakfield about a flat I'd seen on a site, found Lee to be very enthusiastic, helpful and proactive. Rather than just answering yes or no to my enquiry about whether a particular flat was still available (which I found with some other agencies), he asked pertinent questions and made suggestions about what else was available, arranging to show me 3 flats in a short space of time. His follow-up...
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Dec 01,2016
Minithumbup
By:
Dec 01,2016
Featured Review
0 people found
this helpful
We have used Oakfield's in the past to find us tenants, once in Hastings and twice in Bexhill (different properties). The tenants have looked after the properties and paid the rent on time. Charlotte provided the usual professional service that we have come to expect from Oakfield's. Although the initial rental price suggested was a little high, I'm sure that it was obtainable but as winter was with us and Christmas approaching we decided to drop it to a level that we felt would let more easily...
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Comment on agent fees
The fees Oakfield's charged us were very competitive compared with other agents fees.
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
Featured Review
0 people found
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Lee is an enthusiastic agent who has worked hard for us and achieved good results due to his hard work. Thanks...
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Comment on agent fees
Well set out os we knew the costs.
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
Featured Review
0 people found
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In general good experience but I would like to be contacted more frequently regarding the reference, move in date etc. Rather disappointed with the state of the flat I moved in to....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
Featured Review
0 people found
this helpful
We have used Oakfield before so returned to them when we had a property to rent and once again the service was second to none, everyone involved was courteous, patient, efficient and very proactive, we were very happy with the service and fully intend to use them next time around...
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Comment on agent fees
Oakfield fees seem to be comparable to most of the agents we researched.
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Although Richard was very friendly, I got the overall impression he was working more for for the buyer rather than the seller who was paying your bill....
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Comment on agent fees
To high compared to what is availabe now on the internet. I wanted a quick sale but my sale dragged on. The consequence being I lost £20,000. On the exchange rate.
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
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Pleasant, efficient, helpful and left positive impact as soon as we met. I will recommend both of them to others....
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Nov 28,2016
Minithumbdown
By:
Nov 28,2016
0 people found
this helpful
There was poor transition after Kevin left and other staff took over in dealing with ongoing repairs. I was left with work not being supervised and consequently not carried out according to what I wanted. This was work costing over £2,000. The contractors used for some of the work are poor. I would not recommend you let Oakfield organise any plumbing work. Their contractor installed the cheapest, poorest quality equipment on the market that led to no-end of problems with noise and vibratio...
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Comment on agent fees
Expensive
Was this helpful? Yes
By: Emma Hawkins
Nov 28, 2016
View all comments (1)
Dear 'Former Customer' Thank you for taking the time to leave a review of Oakfield. I would like to start by apologising that you do not feel the service you have received from Oakfield is of the standard you would have expected from your managing agents. Oakfield strive to provide excellent customer service to all of our Clients and I am both sorry and disappointed to hear that you have not had the benefit of this. I would welcome and opportunity to discuss these matters with you if you w....
Nov 27,2016
Minithumbup
By:
Nov 27,2016
0 people found
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Francesca was very helpful in getting our boiler fixed quickly.She kept us updated all the time so we didn't need to worry. Thanks so much....
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 26,2016
Minithumbup
By:
Nov 26,2016
0 people found
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Excellent service and very professional, and found our new tenant in a very short period of time. We are very pleased with the whole transaction and found Charlotte to be most knowledgeable....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
this helpful
Charlotte and Oakfield have been extremely helpful in helping myself and my brother find a new property to rent which would be suitable for us after our issues at the old property I rented. Charlotte took time to email and keep us updated with different properties available and arrange viewings around my work schedule which was very helpful, she was also very understanding that we were keen to move after all of the problems we had at the last property. All in all I am very happy with the servi...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
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Gemma Nugent is a very professional and helpful personn.I recommend definitively this agent.the others agents are also very professional....
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Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
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The purchase of this flat went very smoothly and quickly. Gemma was always responsive and informative and this was reassuring....
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Comment on agent fees
Fees reasonable
Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
Both members of staff have been extremely helpful and professional throughout the letting process, always phoning back and keeping us up to date. They have made it a pleasant process....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Amy provided a 5star service , brilliant ! Would highly recommed her and oakfield! And I'm loving my new home. Hastings office have been nothing helpful...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Lee was always polite and efficient, returning phone calls quickly and answering any questions that we had. Some other members of staff were not quite so helpful....
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By: Emma Hawkins, Executive Assistant to CEO
Nov 21, 2016
View all comments (1)
Dear Trish, Thank you for taking the time to leave a review following your recent experience with our Oakfield Bexhill Branch. I am pleased to hear that Lee was polite and efficient in his dealings with you, I am however sorry that you didn't find have the same experience from other staff member(s) you dealt with. Should you wish to discuss this in anymore detail please do not hesitate in contacting me. Kind regards, Emma Hawkins, Executive Assistant to CEO 01424 856923....
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Amy could not have been more helpful both prior to the letting and afterwards. Amy is very professional and it was a pleasure dealing with her. I was constantly kept up to date with progress and frankly I don't think she could have done more for me. First class agent...
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Comment on agent fees
No comment
Was this helpful? Yes
Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
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This sale came with some very demanding challenges and Greg and Patrick went out of their way to address these and bring a satisfactory completion. They went beyond the usual call of duty to resolve the problems and I am very satisfied indeed with their service....
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Comment on agent fees
Good. In line with market.
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By: Greg Antioch
Nov 16, 2016
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Thank you for your feedback Clive, I am glad we managed to sort the issues out and finally complete.....
Nov 12,2016
Minithumbup
By:
Nov 12,2016
0 people found
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I have had a good service so far from from Lee in relation to a recent rental in the area....
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Comment on agent fees
Fees are average.
Was this helpful? Yes
Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
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I am grateful to Greg for seeing my sale through in a timely manner. He was particularly good at keeping me informed with developments and in liaising between the buyer and myself. I would have no hesitation in selling a property via him again....
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By: Greg Antioch
Nov 09, 2016
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Thank you Alison, It makes my life a lot easier when I am dealing with vendors who stay as calm as you did.....
Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
Amy was outstanding. No problem too big or too small, all queries and problems solved with minimum fuss and maximum efficiency. Thanks to Amy I now have a new home to look forward to, aware that I can always count on her and the Oakfield team, should anything be required....
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Was this helpful? Yes
Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
Charlotte has been the most tremendous estate agent to have dealing with what turned out to be a rather tricky sale. She is very professional, knowledgeable and diplomatic. She answered any queries I had quickly and thoroughly with enthusiasm when at times ,as the seller , I was perplexed by the process. I cannot recommend and praise her enough and urge new customers to seek her out....
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Was this helpful? Yes
Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
Found Gemma easy to talk to and ve ry helpfull.service was excellent,as was all the staff i dealt with.and would use them again....
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Comment on agent fees
What i expected good.
Was this helpful? Yes
Nov 08,2016
Minithumbdown
By:
Nov 08,2016
0 people found
this helpful
Chosing to use this estate agent has been the worst decision that I've made this year. Speaking on behalf of three 20 year olds looking to rent their first flat/house naturally we didnt expect it to be the easiest task. However the way we have been treated, messed around and kept in the dark, despite jumping through every hoop Oakfield set for us, has completely made me loose faith in companies such as these. When we first applied for our flat I was advised that based on our household income the...
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Was this helpful? Yes
By: Emma Hawkins
Nov 14, 2016
View all comments (1)
Dear NCook, thank you for taking the time to review Oakfield I am very sorry to hear that you are dissatisfied with the experience you have had with Oakfield. I would like to look into this further and get the matter resolved for you, could you please call me on 01424 856923. Regards, Emma Hawkins, Executive Assistant to CEO....
Nov 07,2016
Minithumbup
By:
Nov 07,2016
0 people found
this helpful
I would like to thank Richard and Chloe for all their hard work, their courtesy and doing what they said they would do culminating in the sale of our property in double quick time for a very satisfactory figure. Thanks again...
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Comment on agent fees
Very good
Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
Gemma was very helpful, answering all queries that I had very quickly and helping the move go as smoothly as possible....
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Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
Gemma has been very helpful in the process, which has been relatively stressful with various external factors considered. Her quick email responses have answered any queries succinctly and effeciently. Thank you Gemma for making this as smooth as possible, greatly appreciated....
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Comment on agent fees
Reasonably expensive agent fees, but as expected.
Was this helpful? Yes
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
Chloe was easy to work with and the house viewing and eventual move went very well with her cooperation. Excellent agent....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
All the girls at Oakfield have been fantastic! I have dealt mostly with Emma & Kate who have been nothing but helpful, empathetic & professional with our move to the area. We had a few initial issues that were landlord related & they have been very understanding & fast to help rectify. I have had a lot of dealings with letting agents & Oakfield are by far the best by a long stretch. Their admin office is also easy & friendly to deal with. Everyone I have dealt with so...
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Comment on agent fees
The fees are quite high but not the highest I've come across.
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
Charlotte and Richard (all the staff at bexhill) dealt with the sale of my property. It wasn't the easiest of sales due to the sitting tenants in the property. But Charlotte and Richard kept me up to date throughout the whole process. Whenever i rang the branch whoever answered was always helpful and always had the answers to my questions. Its great to deal with such a friendly professional company. I wouldn't hesitate to recommend Oakfield. Thanks very much....
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Comment on agent fees
best price around
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
Once again Oakfield came up trumps in letting my flat in the very first week at an increased rent, sourcing quality tenants with no void...all one could ask for as a landlord! Thanks Charlotte and Chloe!...
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Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
Gemmas service was excellent from start to finish. She was quick at responding to questions and always more than happy to help....
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Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
Emily's customer service is faultless. Communication is key and Emily demonstrated this when she kept me informed at every stage of progress when our lift was out of service. She was on the case and wasted no time in getting the lift up and running within a very short space of time. Many thanks Emily!...
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Comment on agent fees
I cannot comment on this Agents fee as the building is partly managed by our Management company who in turn pays fees to Oakfield.
Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
Emma has dealt with the renting of my property over the last 3 years from the initial meeting to access the property and on-going. I have never had any problems during this time with excellent communication and professionalism at all times especially more recently when my tenant unfortunately passed away in the property and Emma dealt with everything including keeping me informed whilst abroad. Five star service....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
The sale of our property was dealt with efficiently and the staff helped the process to run smoothly. They were always pleased to talk to us and helped to keep us informed of how the chain was progressing....
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Comment on agent fees
We took advantage of a fixed fee offer and therefore the fees were very reasonable.
Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
248 5 406 17 157 3 144 0 47 7

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Last updated at 10:06 AM 15/02/2016 by allAgents

Complaints Procedure

We are committed to providing a high-quality service to all our clients & customers. Our aim is to achieve the highest
level of customer satisfaction possible. In the unlikely event that you are dissatisfied with any aspect of our service
please let us know and we will endeavour to resolve the issue as quickly as possible.
Let us know if you are unhappy about:
รขย€ยข A decision we have made
รขย€ยข Any aspect of our work
รขย€ยข A member of our staff providing incorrect information or treated you unprofessionally.
Dealing with your complaint immediately
Our aim is to resolve complaints on the spot, so please make your complaint directly to the branch concerned & our
Branch Manager will make best efforts to resolve the matter for you.
If you have a Formal complaint. Please contact the Branch Manager of your local branch and they will advise you of the process.
Last updated at 10:06 AM 15/02/2016 by allAgents

Awards won by Oakfield

Individual Branch Awards

Bexhill on Sea, TN39 3JL

Eastbourne, BN21 4RD

Hastings, TN34 1NH

St Leonards on Sea, TN38 9NN

Firm rankings



Bexhill
12 Sackville Road, Bexhill on Sea TN39 3JL
(393)
Eastbourne
3 Gildredge Road, Eastbourne BN21 4RD
(206)
Hastings
Haig HouseStation Road, Hastings TN34 1NH
(374)
show all branches (4)
Head Office St Leonards on Sea
Unit 4 Hayland Industrial ParkMaunsell Road, St Leonards on Sea TN38 9NN
(11)

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