Northwood
4.8/5, 9620 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction



Property Features

Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

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Northwood - Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £13,500,000
Lettings 93% 95% £275 £7,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2729 96 4045 294 1233 24 647 19 464 69
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NALS TPOS DPS SAGEagent Move With Us
Images & Videos

“We've had an excellent service from Northwood. They are quick ......”

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Aug 21,2015
Minithumbup
Natalie
By: 'Hilary'
Aug 21,2015
1 people found
this helpful
We've had an excellent service from Northwood. They are quick to respond to queries, and they also found our current tenants very quickly and acted very proactively in terms of suggesting cosmetic improvements to the property, advertising and showing potential tenants around. They followed up ...
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Was this helpful? Yes

“In a word, Northwood have been fabulous to deal with. ......”

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Aug 21,2015
Minithumbup
By: 'Meg'
Aug 21,2015
0 people found
this helpful
In a word, Northwood have been fabulous to deal with. Nothing is ever too much trouble and they have made my purchase exciting and stress free. I would definately recommend them!...
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Was this helpful? Yes

“After dealing with Northwood I can say I wouldn't use ......”

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Aug 21,2015
Minithumbup
Carly
Jordan
By: 'DRROBERT'
Aug 21,2015
0 people found
this helpful
After dealing with Northwood I can say I wouldn't use another agent again. From the start I have been made to feel welcome and like I matter. All of my questions where answerd leaving no information out. All of the people in the Basingstoke branch ...
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Was this helpful? Yes

“As a landlord, I have always experienced excellent care from ......”

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Aug 21,2015
Minithumbup
By: 'Stuart'
Aug 21,2015
1 people found
this helpful
As a landlord, I have always experienced excellent care from Northwood and would highly recommend using them to rent out a property. They deal with any problems or issues from tenants quickly and effectively and use reliable contractors to deal with any maintenance that has ...
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Was this helpful? Yes
By: Nicola
Nov 05, 2015
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Thankyou very much Stuart ...

“We have used Northwood's Platinum Guaranteed Rental Scheme since 2009 for ......”

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Aug 21,2015
Minithumbup
By: 'Robin'
Aug 21,2015
1 people found
this helpful
We have used Northwood's Platinum Guaranteed Rental Scheme since 2009 for the rental of our property. Northwood Stoke-on-Trent have provided a professional and friendly service, there is always someone helpful to speak to if required and feedback is efficiently provided. We would recommend Northwood to anyone ...
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Was this helpful? Yes

“i used Northwood agent when I was viewing houses to ......”

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Aug 21,2015
Minithumbup
Joanne
By: 'Alix'
Aug 21,2015
0 people found
this helpful
i used Northwood agent when I was viewing houses to become a tenant I viewed two one on Antrim street and Glamis rd with Joanne Smith, she was very friendly and give me all information that I needed, I would reckon Northwood to any one ...
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Was this helpful? Yes

“I was dreading having to go through the trauma of ......”

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Aug 21,2015
Minithumbup
By: 'Mike'
Aug 21,2015
1 people found
this helpful
I was dreading having to go through the trauma of house buying again after a recent move with work, however from the minute I walked in the door I was greeted with smiles and made to feel welcome, Sadia, Cathy, Amy and Beth all made ...
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Was this helpful? Yes

“Simon was excellent, he was a very honest agent & always ......”

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Aug 21,2015
Minithumbup
By: 'Debbie'
Aug 21,2015
0 people found
this helpful
Simon was excellent, he was a very honest agent & always had patience with us when we were making the big decision of buying a house. He provided us with regular updates, he wasn't pushy or demanding & listened to our instructions & what wanted for our house ...
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Was this helpful? Yes

“Really pleased with the level of service and professionalism we ......”

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Aug 21,2015
Minithumbup
Adam
Peter
By: 'Charlotte'
Aug 21,2015
0 people found
this helpful
Really pleased with the level of service and professionalism we received. We felt very confident and our property sold very quickly- would highly reccomend....
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Was this helpful? Yes

“Been renting from Northwoods for the last 2 years always happy ......”

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Aug 21,2015
Minithumbup
By: 'Holly'
Aug 21,2015
0 people found
this helpful
Been renting from Northwoods for the last 2 years always happy to help with any querys or issues Lovely welcoming team...
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Was this helpful? Yes

“Northwood Estate in Warrington have always provided excellent service over ......”

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Aug 20,2015
Minithumbup
Sadia
By: 'Jawad'
Aug 20,2015
2 people found
this helpful
Northwood Estate in Warrington have always provided excellent service over the last three years of my dealings with them. I initially rented a property and then subsequently bought the same property through them. I whole process was hassle free and I even used a very ...
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Was this helpful? Yes

“Sharon helped me out alot one day over the issue ......”

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Aug 20,2015
Minithumbup
By: 'Sharon'
Aug 20,2015
1 people found
this helpful
Sharon helped me out alot one day over the issue i had,she was very understanding and managed to relieve my stress on the day,very helpful and i hope to deal with her again sometime....
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Was this helpful? Yes

“My wife and I found the staff at Northwood very ......”

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Aug 20,2015
Minithumbup
Ela
By: 'Pete'
Aug 20,2015
1 people found
this helpful
My wife and I found the staff at Northwood very helpful and professional. They were happy to accommodate a couple of viewings at short notice and helped us to find local tradesmen who have come up with very competitive prices to refurbish the property. After ...
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Was this helpful? Yes

“What a fantastic lady to speak to and deal with. ......”

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Aug 20,2015
Minithumbup
By: 'Mr'
Aug 20,2015
1 people found
this helpful
What a fantastic lady to speak to and deal with. Went above and beyond to deal with my requirements. I don't normally leave reviews on this type of service, but Mrs Charman deserved a review for the way she delt with me....
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Was this helpful? Yes

“We have utilised the services of Northwood over 7 or 8 years, ......”

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Aug 20,2015
Minithumbup
By: 'Stuart'
Aug 20,2015
1 people found
this helpful
We have utilised the services of Northwood over 7 or 8 years, firstly in letting a flat which we bought specifically to let. We opted for the contract which guaranteed our rent whether a tenant was in occupation or whether they paid the rent. This worked well ...
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Comment on agent fees
Northwood fee for selling was in line with other agents we researched at the time.
Was this helpful? Yes

“Great letting agency, really well smooth application process and no ......”

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Aug 20,2015
Minithumbup
Andy
By: 'Mike'
Aug 20,2015
1 people found
this helpful
Great letting agency, really well smooth application process and no major problems in the 15 months we have been in the property. The inevitable minor niggles which have cropped along the way have all been acknowledged and fixed quickly and efficiently by the team and their ...
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Was this helpful? Yes

“I decided to rent my property 5 years ago as I ......”

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Aug 20,2015
Minithumbup
Carly
Holly
By: 'Craig'
Aug 20,2015
1 people found
this helpful
I decided to rent my property 5 years ago as I was in negative equity. I work away a lot so needed a letting agent to manage it and also guarantee that the rental income would be paid each month. I invited Northwood to the property ...
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Was this helpful? Yes

“Hi , I found Sharon very helpful , when i needed to ......”

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Aug 20,2015
Minithumbup
By: 'Tracy'
Aug 20,2015
1 people found
this helpful
Hi , I found Sharon very helpful , when i needed to ask some questions on behalf of my elderly father, very co operative and pleasant manner , Would happily ask for this member of staff again ....
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Was this helpful? Yes

“Steve and Debra have been most helpful during the past 6 ......”

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Aug 20,2015
Minithumbup
By: 'Rebecca'
Aug 20,2015
2 people found
this helpful
Steve and Debra have been most helpful during the past 6 years I have been renting out my appartment with Northwood. I use the fully managed scheme where everything is taken care of so my property rental is hassle free. Northwood are always there to assist ...
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Was this helpful? Yes

“To whom it may concernAndy Leo and his team, Northwood ......”

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Aug 20,2015
Minithumbup
Andy
By: 'Alan'
Aug 20,2015
4 people found
this helpful
To whom it may concern Andy Leo and his team, Northwood Leeds We lived in our house for 34 years before retiring to Turkey. After we moved we left it empty for four years ‘'just in case'' and because we couldn't bear to part with it. ...
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Comment on agent fees
Modest
Was this helpful? Yes

“From the first week the property was on the market ......”

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Aug 20,2015
Minithumbup
By: 'Lee'
Aug 20,2015
1 people found
this helpful
From the first week the property was on the market I was kept up to date daily by Simon on the state of play on the sale, even after the first buyer pulled out in the first week, Simon on it with other viewings sorted, ...
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Was this helpful? Yes

“i recently sold my house through Northwood Basingstoke and having ......”

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Aug 20,2015
Minithumbup
By: 'shanecripps5'
Aug 20,2015
1 people found
this helpful
i recently sold my house through Northwood Basingstoke and having nothing but praises for the quality of service i have been provided, our agent Beth was a delight and she made sure she did everything within her power to make sure we experienced a straight ...
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Was this helpful? Yes

“Tina promptly dealt with my enquiry regarding the landlords gas ......”

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Aug 20,2015
Minithumbup
Tina
By: 'Jim'
Aug 20,2015
9 people found
this helpful
Tina promptly dealt with my enquiry regarding the landlords gas safety certificate for my property and arranged for a gas engineer to complete it. She also rang British Gas to undertake a boiler services as part of my Homecare agreement. Tina was very friendly and ...
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Was this helpful? Yes
By: Northwood Northampton
Aug 20, 2015
View all comments (1)
Dear Jim Thorn, Thank you for writing a review, it is fantastic to hear from a landlord prospective of how happy you are with maintenance timescales. We will keep up the excellent service. ...

“rented houses for around 8 years, always used northwood, always reliable, ......”

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Aug 20,2015
Minithumbup
By: 'richard'
Aug 20,2015
2 people found
this helpful
rented houses for around 8 years, always used northwood, always reliable, honest and quick in coming back to you. Very organised and trustworthy company...
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Comment on agent fees
very competitive
Was this helpful? Yes

“Very helpful and friendly peoples working in the Northwood. The ......”

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Aug 20,2015
Minithumbup
Ela
Dell
By: 'Bakonyine'
Aug 20,2015
1 people found
this helpful
Very helpful and friendly peoples working in the Northwood. The house prices are not too high. Clean and nice houses can find.Everyone can recommend it....
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Was this helpful? Yes

“I spoke to Sharon when I called the office a ......”

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Aug 20,2015
Minithumbup
By: 'Lolly'
Aug 20,2015
1 people found
this helpful
I spoke to Sharon when I called the office a few weeks ago, she was friendly and explained the admin and move in fees to me, she then took some details from me and arranged a viewing for me, she also sent me links to ...
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Was this helpful? Yes

“I was transferred overseas with work and decided to let ......”

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Aug 20,2015
Minithumbup
Carly
By: 'Paul'
Aug 20,2015
0 people found
this helpful
I was transferred overseas with work and decided to let out my house, Carly and the team in Basingstoke made the whole process very straightforward (even from 3 1/2 thousand miles away). They have all been very helpful in sorting out the minor repairs etc. I would ...
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“Northwood Basingstoke were so helpful in every step of the ......”

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Aug 20,2015
Minithumbup
Beth
By: 'Elizabeth'
Aug 20,2015
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Northwood Basingstoke were so helpful in every step of the buying process. From when I first went in to enquire, they sat down with me and listened to all my requirements, helped me pick a few choices of properties to look at and organised viewings ...
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“From the start Adam and the rest of the team ......”

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Aug 20,2015
Minithumbup
By: 'Denise'
Aug 20,2015
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From the start Adam and the rest of the team did everything they could to ensure that renting my property was a painless experience. Feedback from prospective tenants was given quickly so that I could act on the suggestions. Unfortunately, a tenant changed their mind ...
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“I have been with Northwood for almost two years and ......”

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Aug 20,2015
Minithumbup
Ela
By: 'Margaret'
Aug 20,2015
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I have been with Northwood for almost two years and have found their level of professionalism to be of a high standard. They have fantastic customer service and are understanding to my needs. I viewed 3 properties and was shown around by Martyn who was very ...
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Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood

Regional Awards won by Northwood

Individual Branch Awards

Watford, WD24

St Albans, AL1

Southport, PR8

Maidenhead, SL6

Luton, LU1

Lincoln, LN2

Doncaster, DN2

Crawley, RH10

Cheltenham, GL52

Carlisle, CA1

Ashford, TN23

Worcester, WR1

Wrexham, LL11

Bristol, BS3

Crewe, CW11

Liverpool, L12

Leeds, LS7

Nottingham, NG5

London, SE27

Stoke on Trent, ST4

Warrington, WA1

Northampton, NN1

Newcastle upon Tyne, NE5

Hereford, HR4

High Wycombe, HP13

Eastbourne, BN21

Aberdeen, AB25

Salisbury, SP1

Warminster, BA12

York, YO1

Doncaster, DN8

Glasgow, G3

Bromley, BR1

Reading, RG1



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