Northwood
4.8/5, 6241 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
90% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Northwood - Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £3,299,500
Lettings 90% 94% £275 £5,007
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2017 62 2448 205 782 9 399 4 275 43
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Charlotte is outstanding !she's always dealt......”

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Jul 08,2019
Minithumbup
Charlotte
By: 'Rabira'
Jul 08,2019
0 people found
this helpful
Charlotte is outstanding ! she's always dealt with issues effectively and is very committed to her work. Not only that, she's been very reassuring when I had mice problem as well as proactive. She communicates promptly and is always actively listening to anything that myself as ...
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“This was only our second property which we we......”

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Jul 06,2019
Minithumbup
By: 'James Breadmore'
Jul 06,2019
0 people found
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This was only our second property which we were looking at following making a decision of selling our house and moving into the rental market. Kirsty -Marie from Northwood was punctual, amazing and really goes that extra mile to put herself in the customers shoes. ...
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By: Fiona Bradbury
Jul 08, 2019
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Hi James, thank you so much for taking the time to give such positive feedback for Kirsty-Marie. Your thoughtful comments are very much appreciated and well deserved for Kirsty-Marie who is a great asset to our team. ...

“Fantastic & hassle free!...”

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Jul 04,2019
Minithumbup
By: 'Richard Dunne'
Jul 04,2019
1 people found
this helpful
Moving home can be a stressful situation as we all know but I’ve got to say Jade at Northwood (St Albans) was absolutely fantastic & made the whole experience not only stress free but hassle free also. Her communication, keeping me up to date on ...
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“Proffessional and attentive...”

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Jul 04,2019
Minithumbup
By: 'Reg Yallop'
Jul 04,2019
0 people found
this helpful
I have been dealing with Northwood over the past 12 months and have found them to be very professional and attentive, in particular Juliet who answers emails very promptly and is very pleasant to deal with and always happy do her best to ensure that things ...
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By: Matthew Pullinger
Jul 05, 2019
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Many thanks for your feedback its greatly appreciated by all the team. Best regards Matt Pullinger ...

“Rental and sale...”

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Jul 03,2019
Minithumbup
Georgina
By: 'John Holliday'
Jul 03,2019
0 people found
this helpful
During the time our property was rented out through Northwood Carlisle all the staff were very helpful ensuring the tenants were suitable for the property, it was checked regularly by Northwood to ensure it was kept in clean condition and they informed us as soon ...
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“I have been dealing with Northwood for over 2......”

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Jul 02,2019
Minithumbup
By: 'Gail Cochrane'
Jul 02,2019
0 people found
this helpful
I have been dealing with Northwood for over 2 years now and I can not fault them in any way, most of my dealings have been with Juliet McPherson and she is very efficient and always happy to help when she can, I definitely would recommend ...
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Was this helpful? Yes
By: Matthew Pullinger
Jul 02, 2019
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Many thanks for your positive review it means a lot to the team. Best regards Matt Pullinger ...

“I had the BEST experience here. I have been m......”

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Jul 02,2019
Minithumbup
Kirsten
Cathy
By: 'Stephanie Obrowski'
Jul 02,2019
0 people found
this helpful
I had the BEST experience here. I have been moving from Europe to the UK and of course that presents with a different set of obstacles and most importantly many time constraints. The agents here were so nice and helpful and I saw a place ...
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“I have found Northwood Estate Agents in West ......”

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Jul 02,2019
Minithumbdown
By: 'Dawn Lunt'
Jul 02,2019
0 people found
this helpful
I have found Northwood Estate Agents in West Derby to be one of the best Estate agents I have dealt with. As a landlord it is important to have a good relationship with the agent managing your property. I had a problem with inept work ...
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“Truly fantastic service...”

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Jul 02,2019
Minithumbup
Ally
Charlotte
By: 'Marwan Elboury'
Jul 02,2019
0 people found
this helpful
Truly fantastic service and could not see ourselves renting with any other estate agents. Everything has been dealt with in an impeccable and highly professional manner. All questions, queries and issues have been responded to promptly and fully. Could not be more satisfied. Highly recommended!! ...
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“I have been dealing with Northwood now for mo......”

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Jul 02,2019
Minithumbup
By: 'Mark'
Jul 02,2019
0 people found
this helpful
I have been dealing with Northwood now for more than two years, I truly can not fault them in anyway I have had a number of dealings with Juliet McPherson over this time, always goes out her way and gets back to you with an ...
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Was this helpful? Yes
By: Matthew Pullinger
Aug 07, 2019
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Many thanks for this review it means a great deal to the team, BestRegards Matt Pullinger ...

“As both a purchaser / vendor I've dealt with ......”

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Jul 01,2019
Minithumbup
Abi
By: 'Dom Husband'
Jul 01,2019
0 people found
this helpful
As both a purchaser / vendor I've dealt with some questionable estate agents in the past who've left me feeling very underwhelmed with the service I've been given but Abi / Northwood were great from the off. Both property viewings were great, Abi was very knowledgeable about ...
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“Avoid...”

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Jul 01,2019
Minithumbdown
By: 'mark taylor'
Jul 01,2019
2 people found
this helpful
I am unable to write everything that is wrong with Northwood Central as it would read like a novel. They let their houses out in an unsafe and illegal condition and if you call them out on it there response is to threaten to throw ...
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Was this helpful? Yes
By: Jim
Jul 02, 2019
View all comments (1)
Good morning Mark and Lindsey. At Northwood we have a policy that we try to keep even the most difficult client happy. This way we ensure we are consistently doing a great job. This can be evidenced by all of the nice reviews here. Unfortunately, despite all of our efforts, this is sometimes just impossible, even for us. We all wish you both every happiness in your new house. Best wishes Jim ...

“A huge thank you to The Northwood Ashford tea......”

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Jun 28,2019
Minithumbup
By: 'Graham Giles'
Jun 28,2019
0 people found
this helpful
A huge thank you to The Northwood Ashford team, selling our house under the conditions we faced was tough but made so much easier thanks to the effort and support given by Gavin. Also, the rental agreement offered by Northwood i cannot fault their service ...
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“Are a landlord I had a problem St Albans Nor......”

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Jun 27,2019
Minithumbup
By: 'MOIRA BARBER'
Jun 27,2019
0 people found
this helpful
Are a landlord I had a problem St Albans Northwood gave me options and supported me throughout St Albans Northwood guided me through a troubled time Many thanks to the team and I would and have recommended St Albans Northwood...
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“Every single one of the staff at Northwood in......”

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Jun 27,2019
Minithumbup
By: 'David Freshwater'
Jun 27,2019
0 people found
this helpful
Every single one of the staff at Northwood in Carlisle are very helpful and professional in all that they do, I have and will continue to recommend their services to business contacts friends and family alike. If all the professional services companies I use were ...
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“I went to Northwood following a recommendatio......”

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Jun 24,2019
Minithumbup
By: 'Ivan Barefield'
Jun 24,2019
0 people found
this helpful
I went to Northwood following a recommendation from a friend after my previous Managing Agent let me down. Mitch dealt with me throughout and the transfer over to Northwood was easy and hassle free....and all sorted withing a couple of weeks! I was grateful ...
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By: Mitch
Jun 24, 2019
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Thanks Ivan. I'm pleased we could help and looking forward to working with you. Mitch ...

“Recently sold my house with Northwood. Matthe......”

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Jun 24,2019
Minithumbup
Matthew
Abi
By: 'Saima'
Jun 24,2019
0 people found
this helpful
Recently sold my house with Northwood. Matthew was super helpful throughout and Abi was amazing with handling the actual sale....
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“Excellent service...”

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Jun 24,2019
Minithumbup
By: 'Zoe'
Jun 24,2019
0 people found
this helpful
I would highly recommend Jade at Northwood estate agents. I have never rented a house before but she made it so easy for me from start to finish....
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Comment on agent fees
Good
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“Experienced letting agent with knowledgable staff...”

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Jun 24,2019
Minithumbup
Donna
By: 'Elin'
Jun 24,2019
1 people found
this helpful
We've been using Northwood to manage our property for the last 18 months and having worked with other letting agents our experience of Northwood has been very positive. Northwood have delivered a good customer experience to us and demonstrated their knowledge and experience in managing issues ...
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Was this helpful? Yes
By: Donna Barnes
Jun 24, 2019
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Thank you for your wonderful feedback, we at Northwood York take great pride in ensuring your property is taken care of and managing any issues that may arise. ...

“Northwoods an efficient and friendly team....”

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Jun 24,2019
Minithumbup
By: 'Jean Sinclair'
Jun 24,2019
1 people found
this helpful
We have used Northwoods as a landlord and as a vendor and their service has always been efficient and friendly. The Team have always responded quickly and professionally to any queries we had. We have been completely satisfied with every aspect of their service and ...
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“I will have to give the staff at Northwood a......”

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Jun 24,2019
Minithumbup
By: 'T'
Jun 24,2019
0 people found
this helpful
I will have to give the staff at Northwood a 5 star for being accommodating, professional, helpful and exemplary customer service delivery. I tried various estate agents however Northwood are far the best of the bunch. I would like to say a big thank you to ...
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“Fantastic Job...”

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Jun 21,2019
Minithumbup
By: 'Fantastic Job'
Jun 21,2019
0 people found
this helpful
Due to my busy timetable I wouldn't be able to arrange moving to St Albans without Jade's help. With her positive smile and always ready to help and support attitude Jade did really grate job to me. Thank you Jade...
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Comment on agent fees
N/A
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“Excellent and quick service...”

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Jun 21,2019
Minithumbup
Arjan
Zayaan
By: 'Megan'
Jun 21,2019
0 people found
this helpful
Arjan was very friendly when showing us the property, and very quick to respond to any queries we had either by email or over the phone. Referencing has been a breeze, and my husband and I are very excited to move into the property!...
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“Excellent Service...”

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Jun 20,2019
Minithumbup
By: 'Stephanie Carrington'
Jun 20,2019
0 people found
this helpful
Very impressed with the quality of service received from Northwood over our tenancy. The team are extremely helpful, friendly and professional....
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By: Joanna Diamond
Jun 28, 2019
View all comments (1)
Dear Stephanie Thank you for your very positive review of our service you have received during your tenancy. I will make sure the team know about your comments as it is always good to get positive feedback and know we are doing a great job. I would like to wish you well for the future in your new home. Regards Joanna ...

“I'm very happy about the service...”

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Jun 20,2019
Minithumbup
Arjan
Zayaan
By: 'Bijou'
Jun 20,2019
0 people found
this helpful
I'm speech less about Mr arjan service please this man deserve a pay rise because of hard working is putting to help the the customers thank very much for everything still speech less...
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Comment on agent fees
Very good
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“brilliant service...”

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Jun 20,2019
Minithumbup
Emma
By: 'natalie tyrer'
Jun 20,2019
0 people found
this helpful
Brilliant service throughout entire process of letting my new property. This was my first time renting and Emma helped me with all my queries I had with no hesitation, her knowledge was on point. I would highly recommend using this agent....
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“Mr...”

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Jun 19,2019
Minithumbup
Rachel
By: 'Sherry'
Jun 19,2019
0 people found
this helpful
Good service from Northwood,i had couple of maintenance issues which i reported to Rachel and she sorted out straightaway and with the right attitude.very helpful.Same service expecting in future too....
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“Amazing very helpful quick and very efficient...”

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Jun 19,2019
Minithumbup
By: 'Louise&dean'
Jun 19,2019
0 people found
this helpful
Would highly recommend anyone to come to Northwood if looking for a property. Alex has been amazing right from the very first time we were shown around a property he answered all questions we had and was so quick with everything that was needed. Been ...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Watford, WD24

Warrington, WA1

Maidenhead, SL6

Southport, PR8

Peterborough, PE1

Northampton, NN1

Newcastle upon Tyne, NE5

Milton Keynes, MK16

Leeds, LS7

Leicester, LE2

Liverpool, L12

Beverley, HU17

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Retford, DN22

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Barnstaple, EX31

Crawley, RH10

Hereford, HR4

Macclesfield, SK11

Salisbury, SP1

Telford, TF1

Wrexham, LL11

Bolton, BL1

Oldham, OL1

Sutton, SM2

Southampton, SO15

Stoke on Trent, ST4

Preston, PR1

Luton, LU1

Coventry, CV1

Sheffield, S6

Waterlooville, PO7

Portsmouth, PO6

Lincoln, LN2

Oxford, OX4

Sale, M33

Wokingham, RG40

Cambridge, CB1

Exeter, EX1

Eastbourne, BN21

Reading, RG1


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