Northwood
4.8/5, 7722 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
92% lettings valuation accuracy
94% lettings fee satisfaction



Property Features

Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

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2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £13,500,000
Lettings 92% 94% £275 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2364 69 3159 229 983 12 509 8 338 51
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
TPOS DPS SAGEagent Move With Us
Images & Videos

“Arjan vessel...”

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Mar 31,2021
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Arjan
By: 'ferdus karim'
Mar 31,2021
0 people found
this helpful
Excellent service and advice from The Good Estate Agent. I was kept informed of progress at all points which helped to achieve a successful sale. I would definitely use them again....
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“Despite handling parties in three separate ti......”

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Mar 31,2021
Minithumbup
Lisa
By: 'Imogen'
Mar 31,2021
0 people found
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Despite handling parties in three separate timezones, our agent was polite, efficient, and knowledgable throughout. The move-in was speedy and organised....
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“I recommend Northwood Wrexham as the best age......”

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Mar 31,2021
Minithumbup
Joanna
By: 'Tommy'
Mar 31,2021
0 people found
this helpful
I recommend Northwood Wrexham as the best agent I've ever rented through. Maintenance issues always resolved very quickly and staff always very professional. My boiler broke just at tge beginning of last winter, which happened on Friday. New boiler was installed on following Monday! Three ...
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“Brilliant support interest and advice you hav......”

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Mar 30,2021
Minithumbup
Ruth
By: 'Sabina Llavdaniti'
Mar 30,2021
0 people found
this helpful
Brilliant support interest and advice you have provided...I just wanted to write to thank you for everything,Thank you so much...
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“He give us excelled service and his feedback ......”

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Mar 30,2021
Minithumbup
Arjan
By: 'Abdul Awal'
Mar 30,2021
0 people found
this helpful
He give us excelled service and his feedback was really helpful and I’m really happy to say thank you Mr Arjan Vesali!...
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“They are a very fast and good agency which ha......”

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Mar 30,2021
Minithumbup
Lily
By: 'Ben'
Mar 30,2021
0 people found
this helpful
They are a very fast and good agency which has made our move so much easier. I highly recommend them to anybody looking for a new home....
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“Smooth, quick and transparent....”

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Mar 30,2021
Minithumbup
Lisa
By: 'Challas'
Mar 30,2021
0 people found
this helpful
Smooth, quick and transparent. We were new to the country and hunting for a rental and in a hurry. This was just our second shortlisted rental and here we are in the property and writing this review. Kudos to team Northwood and Lisa in specific....
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“Consistent excellent service...”

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Mar 29,2021
Minithumbup
By: 'Martin Lambert'
Mar 29,2021
0 people found
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Excellent service from Northwood as usual. Many thanks to Giovanni and Tim for smoothly handling the transition to my new tenants....
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“We cannot recommend Northwood higher!...”

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Mar 29,2021
Minithumbup
By: 'Jonathon'
Mar 29,2021
0 people found
this helpful
We could not recommend Northwood and our estate agent Dan more highly. Arranging the initial meeting was quick, simple and convenient for us. They were honest and realistic about our goals and expectations, and worked with us to optimise the selling of our property and ...
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Was this helpful? Yes
By: Adrian
Mar 30, 2021
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Hello Jonathon. We are all delighted that we have been able to support you on the next stage of your life. Your openness to work with Dan really helped us understand your needs and aided such a quick sale. Thank you ...

“Thoroughly recommend Northwood, St Albans and......”

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Mar 29,2021
Minithumbup
By: 'Hannah Saunders, Thomson Snell & Pasmore'
Mar 29,2021
0 people found
this helpful
Thoroughly recommend Northwood, St Albans and in particular, Alex Goode who went above and beyond to facilitate a smooth sale....
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“So helpful!...”

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Mar 28,2021
Minithumbup
Crystal
Michael
By: 'ASHLEIGH'
Mar 28,2021
1 people found
this helpful
Everyone has been so helpful throughout the whole process of enquiring about renting our property, to finding tenants to move in. The team have worked tirelessly to answer all my questions and to keep me up to date with everything that was happening. Would highly ...
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Was this helpful? Yes
By: Michael Hollamby
Mar 28, 2021
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Hi Ashleigh. Thank you so much for your kind comments and feedback. It was a pleasure to look after the letting of your property. It made our job so much easier due to all of the work and modernising you had done - it really is a lovely property. We are delighted we have found such ideal tenants to now make it their home. Thanks also for your continued business and support and in entrusting us to look after another property for you both. Kind regards - Michael & Crystal ...

“Excellent service from Holly & Northwood...”

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Mar 26,2021
Minithumbup
Holly
By: 'Paul'
Mar 26,2021
0 people found
this helpful
Holly has been incredibly helpful, very warm and personable and has dealt with our move in a thoroughly professional & welcoming manner...
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“Excellent, speedy and professional service. T......”

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Mar 25,2021
Minithumbup
Elise
By: 'Paul'
Mar 25,2021
1 people found
this helpful
Excellent, speedy and professional service. The selling process was, considering the current restrictions, without any problems. My uncles property was sold within a few days....
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“Exceptional 5* service throughout...”

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Mar 25,2021
Minithumbup
Tina
By: 'Craig Best'
Mar 25,2021
0 people found
this helpful
Tina was exceptional throughout. She was professional, but friendly. She had a good knowledge of the area to support positioning our property for sale. She was easy to get hold of and prompt with any updates. She really went the extra mile to do the ...
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“Amazing service from dean, so profesional he ......”

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Mar 24,2021
Minithumbup
Dean
By: 'Charlotte'
Mar 24,2021
0 people found
this helpful
Amazing service from dean, so profesional he has been such a pleausre to deal with sorting my application out, and getting it all done as quickly and smoothly as possible thank you so much dean for all your help and guidence every step of the ...
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“A Great Experience...”

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Mar 23,2021
Minithumbup
Elise
By: 'Elizabeth'
Mar 23,2021
1 people found
this helpful
Walters have provided My husband and I with outstanding service. The enthusiasm and attention to detail regarding the marketing of our property was second to none. The valuation provided by Dan was spot on and well advised. Elise kept us up to date and was ...
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Was this helpful? Yes
By: Elise
Mar 23, 2021
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On behalf of the Team at Walters I'd like to thank you very much for your lovely comments. ...

“Highly Recommend...”

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Mar 23,2021
Minithumbup
Elise
By: 'Matt'
Mar 23,2021
2 people found
this helpful
Selling my house with Northwood has been a quick and hassle-free process which is exactly what you need when moving. The team are polite, helpful and keep in touch with you throughout the process. Would highly recommend....
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By: Elise
Mar 23, 2021
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Thank you from the Team at Walters - Your feedback its very much appreciated ...

“Hello I was represented by Arjan and Stuard ......”

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Mar 23,2021
Minithumbup
Arjan
Stuart
By: 'Amelia'
Mar 23,2021
0 people found
this helpful
Hello I was represented by Arjan and Stuard for renting a house, very kind and efficient despite the circumstances created by Covid -19. Thank you...
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“Good experience...”

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Mar 22,2021
Minithumbup
Holly
By: 'Creighton'
Mar 22,2021
0 people found
this helpful
Holly has been very efficient in handling my requests at the property (e.g. repairs), and managing the move-out process. Overall good experience with Northwood....
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“We are new comer and do not know the process ......”

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Mar 22,2021
Minithumbup
By: 'Amy'
Mar 22,2021
0 people found
this helpful
We are new comer and do not know the process of rental in UK. Northwood team in St Albans are very professional and helpful. I am really appreciate their great job, especially Mr Giovanni Federico. He is really patient to explain everything and reply our ...
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“Cannot fault my experience with Northwood, ea......”

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Mar 21,2021
Minithumbup
By: 'Mrs'
Mar 21,2021
0 people found
this helpful
Cannot fault my experience with Northwood, each member of staff I have come across has been super, my property manager is Juliet, and I look forward to working closely with her in the future...
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“Amazing Customer Service- very professional,......”

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Mar 19,2021
Minithumbup
By: 'Abdul Zahir'
Mar 19,2021
0 people found
this helpful
Amazing Customer Service - very professional, friendly and supportive people. Would highly recommend to everyone - they were very patient and helped me through this difficult process...
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Was this helpful? Yes
By: Richard Harper
Mar 22, 2021
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Thank you very much for your 5 star review, your feedback is greatly appreciated. We will continue to do everything we can to maintain a 5 star service to all our customers. All the best. ...

“Excellent...”

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Mar 18,2021
Minithumbup
Parvinder
Katie
By: 'Mrs Helen T Smith'
Mar 18,2021
0 people found
this helpful
Pav is very enthusiastic and helpful. He explained every step to us as we went through the process and found us tenants very quickly. Would really recommend....
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“The whole process was smooth and easy. When w......”

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Mar 18,2021
Minithumbup
By: 'Sarah Greenhaff'
Mar 18,2021
0 people found
this helpful
The whole process was smooth and easy. When we moved in and found some issues with the property Sarah at Northwood had these rectified within a matter of days. Very helpful and reliable!...
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“Friendly, helpful and was able to answer all ......”

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Mar 18,2021
Minithumbup
Louise
By: 'Connor'
Mar 18,2021
8 people found
this helpful
Friendly, helpful and was able to answer all of our queries. And have us excellent service while viewing the property....
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“Very helpful and responsive!...”

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Mar 17,2021
Minithumbup
Duncan
By: 'Hannah'
Mar 17,2021
0 people found
this helpful
Duncan helped us with our flat purchase, as first time buyers we weren't sure how the process should go but Duncan was very helpful and extremely responsive at every stage. We moved through the process very quickly and smoothly with no hiccups. Thanks very much ...
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Was this helpful? Yes
By: Duncan Burge
Mar 17, 2021
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Many thanks Hannah. ...

“I dealt with Sam Jeffries throughout the proc......”

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Mar 17,2021
Minithumbup
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Samuel Jeffries
By: 'neville'
Mar 17,2021
0 people found
this helpful
I dealt with Sam Jeffries throughout the process of finding a suitable property to rent. Sam was very helpful and professional and together we managed to find the ideal property for me. Unfortunately due to circumstances out of my control we could not complete. I ...
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“From the offset we knew we were in safe hands......”

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Mar 16,2021
Minithumbup
Lisa
By: 'Thom'
Mar 16,2021
0 people found
this helpful
From the offset we knew we were in safe hands. Lisa was incredibly engaging during our view; her attitude showed she cared about the property, and the potential new tenants. Even after the viewing, she continued to go above and beyond in communication; she was ...
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“Louise's feedback...”

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Mar 16,2021
Minithumbup
Louise
By: 'Jade mcgovern'
Mar 16,2021
11 people found
this helpful
Louise was very friendly, formal and helpful when it came to knowing information about the property. She was also useful at providing us tips and advice on furniture and living arrangements....
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“I have just completed a sale through Northwoo......”

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Mar 15,2021
Minithumbup
Duncan
By: 'Richard'
Mar 15,2021
0 people found
this helpful
I have just completed a sale through Northwood and my special thanks go to Duncan and the team who acted on my behalf. The particular difficulties which arose through Covid restrictions etc were negotiated with out any drama's and I recommend their services , especially for ...
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By: Duncan Burge
Mar 15, 2021
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Many thanks Richard - I'm glad it went well. ...

Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood

Individual Branch Awards

Aberdeen, AB25

Ashford, TN24

Carlisle, CA1

Crewe, CW11

Doncaster, DN8

Doncaster, DN2

Hereford, HR4

High Wycombe, HP13

LEICESTER, LE3

Lincoln, LN2

Liverpool, L12

Maidenhead, SL6

Newcastle upon Tyne, NE5

Northampton, NN1

Southport, PR8

St Albans, AL1

Warminster, BA12

Worcester, WR1

York, YO1

Birmingham, B5

Bristol, BS3

Leeds, LS7

London, SE27

Warrington, WA1

Portsmouth, PO6

Cheltenham, GL52

Derby, DE1

Wirral, CH60

Bromley, BR1

Watford, WD24

Peterborough, PE1

Milton Keynes, MK16

Beverley, HU17

Retford, DN22

Southampton, SO15

Luton, LU1

Coventry, CV1


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