Northwood
4.8/5, 6241 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
90% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Northwood - Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £3,299,500
Lettings 90% 94% £275 £5,007
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2017 62 2448 205 782 9 399 4 275 43
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“I found the team very easy to deal with; the ......”

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Jul 16,2019
Minithumbup
By: 'Leslie Hampson'
Jul 16,2019
0 people found
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I found the team very easy to deal with; the whole process was great from the initial contact to finding and securing a tenant. Northwood, Cathy, Fay and the team, are quick to respond to any queries. I would definitely use them next time I ...
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By: Catherine Connor
Jul 23, 2019
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Thank you for your kind review and comments. Kind regards All the team at Northwood ...

“Very good service we’re really happy with him......”

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Jul 14,2019
Minithumbup
Arjan
By: 'Marco Martinez'
Jul 14,2019
0 people found
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Very good service we’re really happy with him, because he did everything fast and efficient. I recommend him for any service that you will need....
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“Very professional and went the extra mile whe......”

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Jul 13,2019
Minithumbup
Sam Doveton
By: 'Kerry-leigh Poveu'
Jul 13,2019
0 people found
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Very professional and went the extra mile when needed. Everything was done in a timely manner and we are delighted the service offered....
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“Very professional and helpful, couldn't have ......”

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Jul 13,2019
Minithumbup
Sam Doveton
By: 'Kate Kerr'
Jul 13,2019
0 people found
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Very professional and helpful, couldn't have been more informative. Kirsty was lovely as she showed us the house and answered all of our questions....
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“Fab service through & through...”

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Jul 12,2019
Minithumbup
Donna
Jennifer
By: 'Chris Playfair'
Jul 12,2019
3 people found
this helpful
I had to find somewhere to live within a short space of time. I approached Northwood one day when I was looking around the town for places. I had visited a local agent nearby who were pretty useless so when I arrived at Northwood's, the ...
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By: Jennifer Middleton
Jul 12, 2019
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Thanks for your lovely review. It was a pleasure to be able to get you settled somewhere so quickly. ...

“I own and let several properties using Northw......”

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Jul 12,2019
Minithumbup
Kirsty Mead
Sam Doveton
By: 'Robert'
Jul 12,2019
0 people found
this helpful
I own and let several properties using Northwood Warminster. I am dealt with in an efficient and polite way and would highly recommend them as an agent. Kirsty always keeps me informed and deals with matters in my absence....
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By: Fiona Bradbury
Jul 12, 2019
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Thank you so much for your very positive comments and recommendation, which is much appreciated by all of the team at Northwood Warminster. ...

“Daniel Harris is a bully. Has a habit of maki......”

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Jul 12,2019
Minithumbdown
By: 'David Godfrey'
Jul 12,2019
0 people found
this helpful
Daniel Harris is a bully. Has a habit of making peoples life a misery, causing illness and stress due to his small man power trip syndrome. Unfair rent hikes on properties I wouldn't even let my dog live in. Yet you have the cheek to ...
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“Issues...”

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Jul 12,2019
Minithumbup
Kirsty Mead
By: 'Elizabeth Wilson'
Jul 12,2019
0 people found
this helpful
I have been very happy with how the issues have been dealt with and a quick response excellent response and very quickly dealt with very happy...
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By: Fiona Bradbury
Jul 12, 2019
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Thank you Elizabeth for taking the time to give your positive comments on the service you have experienced. It is very much appreciated by everyone at Northwood Warminster. ...

“Me and my partner are moving out for the firs......”

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Jul 12,2019
Minithumbup
Fay
Jane
By: 'Mary-Jane Morris'
Jul 12,2019
0 people found
this helpful
Me and my partner are moving out for the first time, we have dealt with many agencies during our search and Northwood are by far the best. They have been so helpful, quick and efficient. As it is our first time moving out, we have ...
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By: Fay and Jane
Jul 30, 2019
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Thank you very much for your comments, they are very much appreciated. ...

“A great asset to Northwoods in Northampton...”

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Jul 12,2019
Minithumbup
Louise
By: 'Gary B'
Jul 12,2019
2 people found
this helpful
Lou is both professional and friendly, quick to respond and provides a first class service. A great asset to Northwoods in Northampton....
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“Well done Northwood!...”

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Jul 12,2019
Minithumbup
By: 'beverley'
Jul 12,2019
0 people found
this helpful
Well done Northwood! I have had the most satisfactory and professional treatment in all my years of renting. Kirsty-Marie is one of the best negotiators I have had the pleasure to meet. She is helpful and positive with all the right answers to all my ...
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“I am very pleased and happy with this agent,......”

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Jul 12,2019
Minithumbup
Arjan
By: 'omonike Yusuff'
Jul 12,2019
0 people found
this helpful
I am very pleased and happy with this agent,They are reliable and consistent. I am happy to recommend him and his office to friends and family....
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“Would 100% reccomend to anybody! Professional......”

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Jul 12,2019
Minithumbup
Kirsten
Rena
By: 'Joshua finnan'
Jul 12,2019
0 people found
this helpful
Would 100% reccomend to anybody! Professional staff and very friendly, will do everything they possibly can to help you with whatever your struggling with. A big thankyou to Cathy, Kirsten, Rena and the rest of the northwoods team...
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By: Andrew Heath
Jul 27, 2019
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Thanks Joshua, Glad we could help ...

“I was a tenant with another agent before this......”

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Jul 12,2019
Minithumbup
By: 'Kelly Carlile'
Jul 12,2019
0 people found
this helpful
I was a tenant with another agent before this company took over. I had so many issues with the property that the previous agents dismissed with their 'tough you don't matter attitude' However, when Northwood took over I was treated with respect and any concerns ...
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By: Joanna Diamond
Jul 23, 2019
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Dear Mrs Carlile, thank you for your 5 star review. I will make sure the rest of the team are aware of your comments as it is always very motivating to know we are doing a good job and our customers are happy. I would like to wish you well for the future. Regards Joanna ...

“Thanks for your help & patience Duncan - we r......”

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Jul 12,2019
Minithumbup
Duncan
By: 'Jason & Vicky'
Jul 12,2019
0 people found
this helpful
Thanks for your help & patience Duncan - we really appreciate it & are very pleased with the new flat....
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“Thank you to the most wonderful, caring and p......”

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Jul 11,2019
Minithumbup
By: 'Lisa Esnaux'
Jul 11,2019
0 people found
this helpful
Thank you to the most wonderful, caring and professional team at Northwoods. The correspondence and service has truly been exceptional. Moving house as we all know is so stressful and Sue, Cathy and Holly have just been outstanding helping us... forever grateful. Thank you Northwoods ...
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“Great service as always. Any communication is......”

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Jul 11,2019
Minithumbup
Ally
Charlotte
By: 'Don W.'
Jul 11,2019
0 people found
this helpful
Great service as always. Any communication is dealt with promptly and efficiently. Nothing is too much trouble. A pleasure to deal with....
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“Great agency! I'd like to thank Ally and Char......”

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Jul 11,2019
Minithumbup
Ally
Charlotte
By: 'Natalia Pascova'
Jul 11,2019
0 people found
this helpful
Great agency! I'd like to thank Ally and Charlotte for their help throughout our tenancy, I found them to be always friendly and professional. Any problem we had they get sorted right away. Will definitely recommend them. Thank you for fantastic customer service!...
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“The staff at Northwood were very welcoming an......”

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Jul 11,2019
Minithumbup
Kirsty Mead
Tracey Hankin
By: 'Adam Bounhar'
Jul 11,2019
0 people found
this helpful
The staff at Northwood were very welcoming and helpful.Any worries or concerns I had were delt with straight away.I would recommend them to anybody wishing to rent,buy or let....
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“My property is in good hands....”

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Jul 10,2019
Minithumbup
Ally
Charlotte
By: 'Ms dan Wei'
Jul 10,2019
0 people found
this helpful
I've been with them for 5 years now. The staff are always helpful. My property is in good hands. Highly recommended....
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“Excellent service....”

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Jul 10,2019
Minithumbup
Charlotte
Ally
By: 'Richard Temple'
Jul 10,2019
0 people found
this helpful
Excellent service. Never been any problems. I let my property through Northwood. Always so polite and efficient. Any issues are sorted quickly. Would highly recommend....
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“Very fast, very efficient & excellent service......”

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Jul 10,2019
Minithumbup
Arjan
Stuart
By: 'Martin Jewson'
Jul 10,2019
0 people found
this helpful
Very fast, very efficient & excellent service was given to us. We needed to move out of one property she into another very quickly and Northwood were brilliant in how they moved us so well....
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“Very helpful team and would definitely recomm......”

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Jul 09,2019
Minithumbup
Ally
Charlotte
By: 'Happy client'
Jul 09,2019
0 people found
this helpful
Very helpful team and would definitely recommend as a letting agent. Always able to answer any queries we have and manage the property for us....
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“I gave him five star because he's really prof......”

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Jul 08,2019
Minithumbup
Arjan
Zayaan
By: 'Luis Alves'
Jul 08,2019
0 people found
this helpful
I gave him five star because he's really professional at his work and I was really happy with his service.. Thank you...
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“Wendy and Victoria were amazing and helped ke......”

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Jul 08,2019
Minithumbup
Victoria
By: 'Melissa Whitehead'
Jul 08,2019
0 people found
this helpful
Wendy and Victoria were amazing and helped keep us calm during the buying process! As first time buyers we were so surprised at how helpful and involved Northwood were from the viewing through to completion. From week one we received weekly email or phone updates ...
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“Cannot recommend the team at the Thorne offic......”

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Jul 08,2019
Minithumbup
By: 'Matthew Coles'
Jul 08,2019
1 people found
this helpful
Cannot recommend the team at the Thorne office enough. As a landlord they have looked after my property with the minimum of fuss. They employ good contractors and their prices for necessary works have always been reasonable. 5 it of 5 from me!...
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“Excellent Service - very happy...”

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Jul 08,2019
Minithumbup
By: 'G A Delaney'
Jul 08,2019
0 people found
this helpful
I have worked with Northwood for over 15 years - as a landlord and also to sell two houses. I would recommend them without hesitation. Matt Evans at the Macclesfield branch is fantastic - he is very competent and positive, which obviously helps with the stress ...
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“I have recently used Northwood to find a new ......”

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Jul 08,2019
Minithumbup
By: 'Jess Long'
Jul 08,2019
0 people found
this helpful
I have recently used Northwood to find a new rental property and have been very pleased with them so far. They are very quick at responding and very accommodating -helping to find solutions quickly and that suit you. I look forward to having them as ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Watford, WD24

Warrington, WA1

Maidenhead, SL6

Southport, PR8

Peterborough, PE1

Northampton, NN1

Newcastle upon Tyne, NE5

Milton Keynes, MK16

Leeds, LS7

Leicester, LE2

Liverpool, L12

Beverley, HU17

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Retford, DN22

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Barnstaple, EX31

Crawley, RH10

Hereford, HR4

Macclesfield, SK11

Salisbury, SP1

Telford, TF1

Wrexham, LL11

Bolton, BL1

Oldham, OL1

Sutton, SM2

Southampton, SO15

Stoke on Trent, ST4

Preston, PR1

Luton, LU1

Coventry, CV1

Sheffield, S6

Waterlooville, PO7

Portsmouth, PO6

Lincoln, LN2

Oxford, OX4

Sale, M33

Wokingham, RG40

Cambridge, CB1

Exeter, EX1

Eastbourne, BN21

Reading, RG1


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