Northwood
4.8/5, 7711 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
92% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

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2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £13,500,000
Lettings 92% 94% £275 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2362 69 3154 228 981 12 508 8 338 51
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“I am so impressed with the 'Northwood' experi......”

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Apr 12,2021
Minithumbup
By: 'Karen'
Apr 12,2021
0 people found
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I am so impressed with the 'Northwood' experience. Mark is excellent at appraising your property and Gavin is relentless in progressing your sale/purchase, right through to completion. I can honestly say that Northwood are the best estates agents I have ever used. They properly ...
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“Excellent experience...”

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Apr 12,2021
Minithumbup
By: 'William'
Apr 12,2021
0 people found
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Excellent. This was my first experience as a tenant here in UK and all Northwood team were really collaborative, helpful and understanding! The property was great. Totally recommended....
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By: Matt Pullinger
Apr 14, 2021
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Many thanks for this great feedback its our pleasure to be able to help. Best regards Matt Pullinger ...

“Northwood Estate Agent- AshfordAll the team......”

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Apr 12,2021
Minithumbup
By: 'Meg'
Apr 12,2021
0 people found
this helpful
Northwood Estate Agent- Ashford All the team are very supportive and understanding , trying their best to deal with the issues e.g maintenance or payments, from letting a property on the day or before the week ends. All property's I have been in was house ...
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“Excellent service, Patience was so helpful an......”

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Apr 09,2021
Minithumbup
By: 'Vicky'
Apr 09,2021
0 people found
this helpful
Excellent service, Patience was so helpful and we would never have got out home without her. Can not fault Northwood and would highly recommend renting a property with them. I imagine sales would be just as good service. Thank you!...
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“From start to finish Northwood were excellent......”

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Apr 09,2021
Minithumbup
By: 'Daryl'
Apr 09,2021
0 people found
this helpful
From start to finish Northwood were excellent. Their communication and attention to detail were brilliant. Special mention to Patience for such an excellent job. Thank you!...
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“Perfect Hosts...”

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Apr 09,2021
Minithumbup
By: 'John'
Apr 09,2021
0 people found
this helpful
Literally the nicest most down to earth positive estate agents but more importantly people that I've ever had the pleasure of dealing with. They have restored our faith in the human race. Many many many thanks to Patience and Mark for their hard work and ...
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“Letting Agent Review...”

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Apr 09,2021
Minithumbup
By: 'MCN'
Apr 09,2021
0 people found
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Letting Agent Review - Northwood Well organized and the rental went smoothly within a few weeks - quick verification and good email contact....
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“Excellent Service...”

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Apr 09,2021
Minithumbup
By: 'Suellen'
Apr 09,2021
0 people found
this helpful
Northwood were incredibly professional and willing to go the extra mile. We would highly recommend them. Feedback has always been given and the response time has been good. Always polite and friendly service. The experience overall has been excellent....
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“Recently reported my oven broken, was issued ......”

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Apr 08,2021
Minithumbup
Joanna
By: 'Natasha'
Apr 08,2021
0 people found
this helpful
Recently reported my oven broken, was issued a new one very quickly it came today fantastic delivery and service Jo from Wrexham office assisted with this enquiry and was very professional with exceptional customer service she also arranged for a electrician to come out today ...
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“Nothing short of excellent...”

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Apr 08,2021
Minithumbup
Peter
By: 'Adam'
Apr 08,2021
3 people found
this helpful
I was a Northwood tenant for just under four years and the service throughout this time was nothing short of excellent. Any emails/calls were always responded to immediately and any problems that were reported were dealt with as soon as possible. The end of ...
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“Northwood were incredibly helpful (especially......”

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Apr 08,2021
Minithumbup
Lily
Hannah
By: 'Laura'
Apr 08,2021
0 people found
this helpful
Northwood were incredibly helpful (especially Hannah and Lily) in helping us find a house to rent in Bristol after selling our house and relocating from Oxfordshire- especially as we were moving with a dog in tow! We would highly recommend them....
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“Amazing Matt and Tyler!...”

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Apr 06,2021
Minithumbup
Matthew
Tyler Thompson
By: 'Claire'
Apr 06,2021
2 people found
this helpful
We were absolutely delighted with the service that we received from Matt at the beginning of our home buying journey. We were first time buyers with very little knowledge of house buying and Matt was incredibly patient and kind with us both. He was honest ...
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“I am having the most amazing experience with ......”

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Apr 05,2021
Minithumbup
Fiona Le Core
By: 'Neeta Rachh and Fanil Rachh'
Apr 05,2021
0 people found
this helpful
I am having the most amazing experience with Northwood.They always attend to even the smallest of the detail.Their properties are fantastic and v well maintained.I have received a lot of cooperation from Everyone at Northwood.The landlord too has been fabulous. Thankyou ...
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“I rented a property with Northwood for two ye......”

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Apr 02,2021
Minithumbup
By: 'Kirsty Rayner'
Apr 02,2021
0 people found
this helpful
I rented a property with Northwood for two years . From the moment I was shown around the property until my Tenancy ended the staff at Northwood have been friendly and very efficient ....
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“AVOID LIKE THE PLAGUE...”

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Apr 02,2021
Minithumbdown
By: 'FuqYea'
Apr 02,2021
0 people found
this helpful
Upon the viewing, you will see a mediocre looking property which 'ticks the boxes'. After paying them thousands in deposits and rent up front, you'll move in and find a variety of things wrong with your property, bodged together for the next unfortunate tenant to ...
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Was this helpful? Yes
By: Adam Ford
Apr 07, 2021
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Hi there, thank you for your review. We can only assume that this is Mr R Towler who recently moved out of a property which we manage given the condition of the property when it was vacated. As discussed at the time, following the move out - it was a real shame that the property was handed back in poor condition which left the landlady with some severe costs - exceeding the amount which was put to you with regards to the deposit return. However, following several abusive messages from yourself t ...

“Sale of first home...”

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Apr 01,2021
Minithumbup
Duncan
By: 'Elly and Nick Jamieson'
Apr 01,2021
0 people found
this helpful
Selling our first home during lock down could have been a tall order, but Duncan helped drum up interest and arranged viewings with minimal interference to us. He set realistic expectations and was very responsive to all our questions. His input and guidance meant we ...
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By: Duncan Burge
Apr 01, 2021
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I am so pleased that everything went smoothly for you. I hope all goes well with your move out of London. ...

“Elise has been a pleasure to deal with, alway......”

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Apr 01,2021
Minithumbup
Elise
By: 'Ian'
Apr 01,2021
1 people found
this helpful
Elise has been a pleasure to deal with, always very courteous and helpful. Any questions that arose were always dealt with promptly and efficiently....
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By: Elise
May 29, 2021
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Thank you so much for the lovely review. ...

“What can I say, from start to finish Louise a......”

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Apr 01,2021
Minithumbup
Louise
By: 'New beginnings'
Apr 01,2021
8 people found
this helpful
What can I say, from start to finish Louise and the team provided an outstanding experience. My situation and circumstances were tricky ton navigate at times (from my point of view). However, Louise and the team, found solutions were there were potential barriers. That says ...
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“Excellent communication.Great care and atten......”

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Mar 31,2021
Minithumbup
Elise
By: 'Pedro Morais'
Mar 31,2021
1 people found
this helpful
Excellent communication. Great care and attention !! Very pleasant to deal with. Very adaptive to our needs. Very pleased with the whole process....
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By: Adrian
Mar 31, 2021
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Hi Pedro Thank you for taking the time to leave a wonderful review for Elise, I know she will be extremely happy. All the best for the future as you move on. ...

“Arjan vessel...”

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Mar 31,2021
Minithumbdown
Arjan
By: 'ferdus karim'
Mar 31,2021
0 people found
this helpful
Excellent service and advice from The Good Estate Agent. I was kept informed of progress at all points which helped to achieve a successful sale. I would definitely use them again....
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“Despite handling parties in three separate ti......”

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Mar 31,2021
Minithumbup
Lisa
By: 'Imogen'
Mar 31,2021
0 people found
this helpful
Despite handling parties in three separate timezones, our agent was polite, efficient, and knowledgable throughout. The move-in was speedy and organised....
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“I recommend Northwood Wrexham as the best age......”

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Mar 31,2021
Minithumbup
Joanna
By: 'Tommy'
Mar 31,2021
0 people found
this helpful
I recommend Northwood Wrexham as the best agent I've ever rented through. Maintenance issues always resolved very quickly and staff always very professional. My boiler broke just at tge beginning of last winter, which happened on Friday. New boiler was installed on following Monday! Three ...
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“Brilliant support interest and advice you hav......”

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Mar 30,2021
Minithumbup
Ruth
By: 'Sabina Llavdaniti'
Mar 30,2021
0 people found
this helpful
Brilliant support interest and advice you have provided...I just wanted to write to thank you for everything,Thank you so much...
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“He give us excelled service and his feedback ......”

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Mar 30,2021
Minithumbup
Arjan
By: 'Abdul Awal'
Mar 30,2021
0 people found
this helpful
He give us excelled service and his feedback was really helpful and I’m really happy to say thank you Mr Arjan Vesali!...
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“They are a very fast and good agency which ha......”

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Mar 30,2021
Minithumbup
Lily
By: 'Ben'
Mar 30,2021
0 people found
this helpful
They are a very fast and good agency which has made our move so much easier. I highly recommend them to anybody looking for a new home....
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“Smooth, quick and transparent....”

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Mar 30,2021
Minithumbup
Lisa
By: 'Challas'
Mar 30,2021
0 people found
this helpful
Smooth, quick and transparent. We were new to the country and hunting for a rental and in a hurry. This was just our second shortlisted rental and here we are in the property and writing this review. Kudos to team Northwood and Lisa in specific....
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“Consistent excellent service...”

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Mar 29,2021
Minithumbup
By: 'Martin Lambert'
Mar 29,2021
0 people found
this helpful
Excellent service from Northwood as usual. Many thanks to Giovanni and Tim for smoothly handling the transition to my new tenants....
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“We cannot recommend Northwood higher!...”

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Mar 29,2021
Minithumbup
By: 'Jonathon'
Mar 29,2021
0 people found
this helpful
We could not recommend Northwood and our estate agent Dan more highly. Arranging the initial meeting was quick, simple and convenient for us. They were honest and realistic about our goals and expectations, and worked with us to optimise the selling of our property and ...
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By: Adrian
Mar 30, 2021
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Hello Jonathon. We are all delighted that we have been able to support you on the next stage of your life. Your openness to work with Dan really helped us understand your needs and aided such a quick sale. Thank you ...

“Thoroughly recommend Northwood, St Albans and......”

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Mar 29,2021
Minithumbup
By: 'Hannah Saunders, Thomson Snell & Pasmore'
Mar 29,2021
0 people found
this helpful
Thoroughly recommend Northwood, St Albans and in particular, Alex Goode who went above and beyond to facilitate a smooth sale....
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“So helpful!...”

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Mar 28,2021
Minithumbup
Crystal
Michael
By: 'ASHLEIGH'
Mar 28,2021
1 people found
this helpful
Everyone has been so helpful throughout the whole process of enquiring about renting our property, to finding tenants to move in. The team have worked tirelessly to answer all my questions and to keep me up to date with everything that was happening. Would highly ...
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By: Michael Hollamby
Mar 28, 2021
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Hi Ashleigh. Thank you so much for your kind comments and feedback. It was a pleasure to look after the letting of your property. It made our job so much easier due to all of the work and modernising you had done - it really is a lovely property. We are delighted we have found such ideal tenants to now make it their home. Thanks also for your continued business and support and in entrusting us to look after another property for you both. Kind regards - Michael & Crystal ...

Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood

Individual Branch Awards

Aberdeen, AB25

Ashford, TN24

Carlisle, CA1

Crewe, CW11

Doncaster, DN8

Doncaster, DN2

Hereford, HR4

High Wycombe, HP13

LEICESTER, LE3

Lincoln, LN2

Liverpool, L12

Maidenhead, SL6

Newcastle upon Tyne, NE5

Northampton, NN1

Southport, PR8

St Albans, AL1

Warminster, BA12

Worcester, WR1

York, YO1

Birmingham, B5

Bristol, BS3

Leeds, LS7

London, SE27

Warrington, WA1

Portsmouth, PO6

Cheltenham, GL52

Derby, DE1

Wirral, CH60

Bromley, BR1

Watford, WD24

Peterborough, PE1

Milton Keynes, MK16

Beverley, HU17

Retford, DN22

Southampton, SO15

Luton, LU1

Coventry, CV1


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