Northwood
4.8/5, 6902 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
91% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

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2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £3,299,500
Lettings 91% 94% £275 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2200 61 2771 212 849 9 434 6 312 48
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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NALS
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“Ive been renting with Northwood for more then......”

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May 20,2020
Minithumbup
Joana Ursica
By: 'Ioana(the tenant)'
May 20,2020
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Ive been renting with Northwood for more then 4 years. Not a problem at all and very prompt. Lovely staff and great communication!!!...
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“I am new to leasing out my property, and i ha......”

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May 20,2020
Minithumbup
By: 'Ricky'
May 20,2020
0 people found
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I am new to leasing out my property, and i have been impressed with the first contact through to getting my property ready to "go live" I would like to have my thanks passed onto Nicola who kept me informed and explained all the necessary ...
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By: Matt Pullinger
May 20, 2020
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Many thanks for this great feedback, best regards Matt Pullinger ...

“Excellent...”

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May 20,2020
Minithumbup
Helen
By: 'Rachel Wilson'
May 20,2020
0 people found
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Very thorough property inspection which I wasn't expecting during these times. Very professional and prompt to respond to emails. Thank you Helen...
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By: Adrian
May 26, 2020
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Hi Rachel Thank you for your kind words, it really means an awful amount to the team when their actions are recognised. We are extremely proud of Helen's knowledge and commitment to our clients. ...

“fantastic service...”

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May 20,2020
Minithumbup
By: 'RCI'
May 20,2020
0 people found
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Prompt response and very good service. This particular property manager Rory Turner has always been kind and helpful on very many occasions...
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By: Matt Pullinger
May 20, 2020
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Many thanks for this great feedback, best regards Matt Pullinger ...

“Impressive attention to detail...”

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May 20,2020
Minithumbup
Helen
By: 'Brian Gill'
May 20,2020
0 people found
this helpful
Helen provided a comprehensive mid-term inspection of my property. The assessment included photographs of potential problem areas. This has allowed me to fix any future complications as early as possible to mitigate costly repairs. Thank you Helen....
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By: Adrian
May 26, 2020
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Hello Brian Many thanks for your kind words, it really means an awful amount to the team when their actions are recognised. We are extremely proud of Helen's knowledge and commitment to our clients. ...

“Completed sale during lockdown...”

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May 20,2020
Minithumbup
Beth
By: 'Susan Roberts'
May 20,2020
0 people found
this helpful
We sold a property during lockdown. All thanks the team at Basingstoke office. They kept both parties informed throughout and we completed on 22nd April. I would recommend them most highly, as a result of their efforts....
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By: Beth
May 21, 2020
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Hi Susan, Thank you so much for your lovely comments! ...

“I’ve been renting from Northwood since Octobe......”

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May 20,2020
Minithumbup
Joana Ursica
By: 'leigh-ann burr'
May 20,2020
0 people found
this helpful
I’ve been renting from Northwood since October 2019 and made a big move up here to Doncaster. Joana was very welcoming and has handled any issues I’ve had with professionalism and kindness. I would recommend Northwood and Joana anytime....
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“Great service from all staff especially Donna......”

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May 19,2020
Minithumbup
Donna
By: 'Julie Maxwell'
May 19,2020
1 people found
this helpful
Great service from all staff especially Donna Barnes. The house even during Covid was quickly marketed. Within a few days we had possible tenants undertaking a virtual tour and then going through reference checks etc. Within a fortnight everything was sorted with a moving date ...
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By: Donna Barnes
May 19, 2020
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Thank you Julie, was a pleasure working with you to make your house a home for your new tenants ...

“First time landlord and in a very tricky clim......”

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May 19,2020
Minithumbup
By: 'Edward D'
May 19,2020
0 people found
this helpful
First time landlord and in a very tricky climate, Northwood have been great, my property manager Juliet has kept me up to speed, and let me know how my property is doing...
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By: Matt Pullinger
May 19, 2020
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Many thanks for this great feedback much appreciated, best regards Matt Pullinger ...

“5****...”

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May 19,2020
Minithumbup
Helen
By: 'Miss white'
May 19,2020
0 people found
this helpful
Thank you Helen for guiding me through our first remote inspection! Helen is very helpful, kind and professional. Highly recommended!...
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“Review of Northwood St Albans...”

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May 18,2020
Minithumbup
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Samuel Jeffries
By: 'Adrian Pullar'
May 18,2020
0 people found
this helpful
I am the director of my own property company here in St Albans, comprising of a range of buildings from bedsits and houses to two bedroom luxury properties. Over the years I had worked with five different management companies - all of whom left me ...
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“Consistently excellent work from Patience Simpson...”

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May 18,2020
Minithumbup
By: 'Omar Al-Jourani'
May 18,2020
0 people found
this helpful
Our property manager Patience at the Northwood Ashford branch has done a fantastic job over the last few years in keeping both myself and the tenants happy. She has constantly gone above and beyond in doing this and every issue we have ever had has ...
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“Patience and the team at Northwood have been ......”

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May 17,2020
Minithumbup
By: 'Debojyoti Das'
May 17,2020
0 people found
this helpful
Patience and the team at Northwood have been brilliant. Always accommodating, helpful and efficient to assist with any queries. We have used the team to let our property, and the team have been great. Even during these recent pressing times the service from the team ...
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“These are professionals that have that human ......”

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May 17,2020
Minithumbup
By: 'Steven Jacobs'
May 17,2020
0 people found
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These are professionals that have that human touch which makes it So much easier to deal with than most agents I have come across....
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“Credit where credit is due, Juliet and the te......”

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May 15,2020
Minithumbup
By: 'Mr J Wood'
May 15,2020
0 people found
this helpful
Credit where credit is due, Juliet and the team at Northwood have been great in helping me out with my flat rental, its not easy for anyone at a time like this, your efforts haven't gone noticed!...
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By: Matt Pullinger
May 15, 2020
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Many thanks for this great feedback we are delighted to be of service, best regards Matt Pullinger ...

“Our property has been let out for over a year......”

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May 15,2020
Minithumbup
Helen
By: 'Celia Strickland'
May 15,2020
0 people found
this helpful
Our property has been let out for over a year with Northwood and we are overseas. This was one of my biggest concerns, letting out a property from overseas and being at the 'mercy' of the agents. In actual fact it has given me great ...
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“Thank you to Helen over the last month or so.......”

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May 15,2020
Minithumbup
Helen
By: 'Karen Reid'
May 15,2020
0 people found
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Thank you to Helen over the last month or so. Extremely helpful and questions answered with no problems. Lovely lady. Thank you Helen for all your help....
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“Beware of the Guaranteed Rent small print !R......”

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May 14,2020
Minithumbdown
By: 'Amanda McGown'
May 14,2020
0 people found
this helpful
Beware of the Guaranteed Rent small print ! Regardless of the state your property is handed back in, they will only pay the maximum compensation in the contract. In our case £1300....
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“I always get a really positive response from ......”

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May 13,2020
Minithumbup
By: 'James'
May 13,2020
0 people found
this helpful
I always get a really positive response from northwood aberdeen. I have had a few, what I deem, urgent items. i like that Nicola has followed up with an email to make sure that the work has been done. this is a really nice touch....
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By: Matt Pullinger
May 14, 2020
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Many thanks for this great feedback, we are delighted to be of service, best regards Matt Pullinger ...

“Helen has been very helpful recently, always ......”

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May 13,2020
Minithumbup
Helen
By: 'Harry Graham'
May 13,2020
0 people found
this helpful
Helen has been very helpful recently, always had quick and clear replies to any queries that I have had. She made the telephone inspection very simple and clear....
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“Very please with the service at Northwoods es......”

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May 13,2020
Minithumbup
Crystal
By: 'Amy concept'
May 13,2020
1 people found
this helpful
Very please with the service at Northwoods especially Crystal very professional with a polite and friendly manner Very pleased with the service I have received Good communication at all times so very happy thank you....
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“A fun 'visit'....”

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May 12,2020
Minithumbup
Helen
By: 'Bryan Wood'
May 12,2020
0 people found
this helpful
A fun 'visit'. Odd times, strange way to inspect a property! Fine, though - made easy by Helen's charm and efficiency. Said she would ring at 10.30, and on the dot the phone rang. Found Helen extremely easy to get on with, a good communicator, friendly, ...
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“As always Tim MIller is efficient and on the ......”

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May 11,2020
Minithumbup
By: 'Sue Rodgers'
May 11,2020
0 people found
this helpful
As always Tim MIller is efficient and on the ball, he's my star person! In this uncertain market he has pulled out all the stops to do his very best to find a tenant for my flat. I am deeply appreciative of his kindness....
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“Positive experience when using Northwood to r......”

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May 11,2020
Minithumbup
By: 'Zoe J'
May 11,2020
0 people found
this helpful
Positive experience when using Northwood to rent out my property, Juliet my property manager has been great in keeping us up to date...
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By: Matt Pullinger
May 11, 2020
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Many thanks for this great feedback we really appreciate it. Best regards Matt Pullinger ...

“Inspection Report...”

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May 11,2020
Minithumbup
Helen
By: 'Darren'
May 11,2020
0 people found
this helpful
Just had a relatively thorough inspection report from Helen - which is actually the first mid-term inspection I've received from Northwood that had both a proper report and interior pictures in the last 5 years, so that is a significant development, and really does help reassure ...
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“Thanks to Tina and Samantha...”

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May 10,2020
Minithumbup
Samantha
Tina
By: 'rosie jamieson'
May 10,2020
1 people found
this helpful
Thanks to Tina and Samantha for achieving the sale of our house despite difficult political times and COVID-19 restrictions as well as negociating with a cautious first-time buyer and overseas sellers....
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“Excellent Service. Travelling from overseas back to the UK I fou......”

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May 07,2020
Minithumbup
Mandy
By: 'Amanda Baker'
May 07,2020
0 people found
this helpful
Travelling from overseas back to the UK I found Northwood Southampton to be the best Agent to deal with, others did not bother to return calls on various properties that were available and whilst I appreciate we are in this difficult time with no face ...
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“Would just like to say thank you to the team,......”

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May 05,2020
Minithumbup
By: 'Bruce'
May 05,2020
0 people found
this helpful
Would just like to say thank you to the team, Nicola in particular for her seamless help with arranging all the safety checks that i need for my property. Good letting agent, nothing is too much bother. Thanks again...
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By: MattPullinger
May 05, 2020
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Many thanks for this great feedback we are delighted to be of service, best regards Matt Pullinger. ...

“Prompt and reliable service from Juliet, she......”

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May 05,2020
Minithumbup
By: 'Simon'
May 05,2020
0 people found
this helpful
Prompt and reliable service from Juliet, she manages our property and has been great during this pandemic, keeping us informed and giving advice best she can...
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By: Matt Pullinger
May 05, 2020
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Many thanks for this great feedback we are delighted to be of service, best regards Matt Pullinger ...

“I have been renting out a couple of propert......”

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May 05,2020
Minithumbup
Joana Ursica
By: 'Jim MacDonald'
May 05,2020
0 people found
this helpful
I have been renting out a couple of properties with Northwood for many years . Joana has been absolutely excellent over the years dealing effectively and efficiently with a wide range of problems .It would be nice if Joana got some recognition for her hard work ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Warrington, WA1

Ashford, TN24

Maidenhead, SL6

Portsmouth, PO6

Northampton, NN1

Newcastle upon Tyne, NE5

Leeds, LS7

Leicester, LE2

Liverpool, L12

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Watford, WD24

Southport, PR8

Peterborough, PE1

Milton Keynes, MK16

Beverley, HU17

Retford, DN22

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Southampton, SO15

Luton, LU1

Coventry, CV1

Sheffield, S6

Preston, PR1

Waterlooville, PO7

Lincoln, LN2

Exeter, EX1


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