Northwood
4.8/5, 6241 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
90% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Northwood - Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £3,299,500
Lettings 90% 94% £275 £5,007
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2017 62 2448 205 782 9 399 4 275 43
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Very good agent with an amazing team...”

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Jul 31,2019
Minithumbup
Mandy
By: 'Karina bedford'
Jul 31,2019
0 people found
this helpful
The team at Northwood Southampton have been so friendly and accommodating, and have made our move in process very easy and stress free! All of the team have been so helpful and lovely....
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“A pleasure to deal with Cathy at Northwood Warrington...”

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Jul 30,2019
Minithumbup
Cathy
By: 'Emma Jones'
Jul 30,2019
0 people found
this helpful
It has been an absolute pleasure dealing with Northwood, particularly Cathy, in relation to my recent house purchase. As a first time buyer she has been patient, thorough and attentive to all my queries. With timely responses and a personalised approach, it has made the ...
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By: Catherine Connor
Jul 30, 2019
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Thank you very much for your comments, they are very much appreciated. ...

“Excellent service...”

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Jul 30,2019
Minithumbup
Georgina
Emily
By: 'Atholl Allan'
Jul 30,2019
0 people found
this helpful
Good Afternoon Georgina, Thanks so much to yourself and your team. We have appreciated the professional experience we have received throughout our time at the flat....
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“Great estate agent...”

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Jul 30,2019
Minithumbup
By: 'Lera'
Jul 30,2019
1 people found
this helpful
Me and my partner rented a property through Northwood and the team were super helpful throughout the entire tenancy. After 9 months of renting, our landlord decided to sell the property and Northwood told us straight away about the landlords intentions before the property was put ...
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“Very good customer service.everything went ex......”

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Jul 30,2019
Minithumbup
Hannah
By: 'Laura Marlborough'
Jul 30,2019
0 people found
this helpful
Very good customer service.everything went extremely smoothly from viewing our property to getting our keys. Lovely and friendly staff would highly recommend NORTHWOOD...
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By: Megan
Aug 24, 2019
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Thank you for the lovely review. We are pleased to hear that you are happy with the service we provide. ...

“I have rented with Northwood for 7 years then purchased the house with their help...”

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Jul 28,2019
Minithumbup
Jonathan
Harriet
By: 'Tara Tinton'
Jul 28,2019
2 people found
this helpful
I have rented with Northwood for 7 years, all the staff were really friendly and helpful. If ever anything needed doing to the house they were straight on it to get it sorted, not that much needed doing as they rent decent houses. I have just ...
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By: Jonathan
Jul 30, 2019
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Hi Tara, Many thanks for your review and your lovely comments. It has been a pleasure to look after the property over the last 7 years and your help in that is very much appreciated. It is the "icing on the cake" that you have been able to buy the property that has been your home for so long and I love what you have done with the front door! Wishing you many more years of happiness there. Best wishes from all the Northwood team. ...

“Friendly and Professional...”

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Jul 26,2019
Minithumbup
Charlotte
Ally
By: 'Richard Saade'
Jul 26,2019
0 people found
this helpful
I have had Charloote and Ally look after my property for the past three years and the service provided has been excellent. They are very friendly and professional and care about the landlord, tenant and condition of the property. I would highly recommend them to ...
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“Highly reccomend these estate agents, we went......”

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Jul 26,2019
Minithumbup
Lily
By: 'Jack Wilson'
Jul 26,2019
0 people found
this helpful
Highly reccomend these estate agents, we went for a viewing and they registered our interest with the landlord that day. Lily was extremely helpful and happy to help, we knew what documents we had to send and had emails/links the next day. I have ...
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By: Megan
Jul 27, 2019
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Thank you for the lovely review. We are pleased to hear that you were happy with the service we provide. ...

“Didn't get any warning of the review, but nev......”

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Jul 26,2019
Minithumbup
By: 'Bob How'
Jul 26,2019
0 people found
this helpful
Didn't get any warning of the review, but nevertheless it went well. Very pleasant and chatty agent and no problems on either side....
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“Northwood Estate Agents...”

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Jul 26,2019
Minithumbup
By: 'Rhea Mann'
Jul 26,2019
0 people found
this helpful
Really good experience using Northwood Estate Agents. Lily helped us through the process, explaining things fully. Response times were prompt and helpful, great customer service!...
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By: Megan
Jul 27, 2019
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Thank you for the review. We are happy to hear that you are pleased with the customer service we provide ...

“Fast and Very Helpful...”

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Jul 26,2019
Minithumbup
Lily
By: 'Tom Davies'
Jul 26,2019
0 people found
this helpful
I had a short turnaround and Northwood were excellent in getting everything sorted in a timely manner. Would definitely recommend....
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By: Megan
Jul 27, 2019
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Thank you very much for the review. We are pleased to hear that you would recommend us to a friend ...

“Ally and Charlotte have been amazing. They a......”

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Jul 25,2019
Minithumbup
Ally
Charlotte
By: 'Marijke Taylor'
Jul 25,2019
0 people found
this helpful
Ally and Charlotte have been amazing. They are not only professional and efficient and approachable, but really care about their clients. They have been so kind and helpful to me over the past few months and I can't thank them enough....
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“We rented the property for a year, had cold w......”

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Jul 23,2019
Minithumbdown
By: 'Annabelle Pendlebury'
Jul 23,2019
0 people found
this helpful
We rented the property for a year, had cold water showers for 2-3 months, no one come fix the boiler we were offered no compensation or anything. They charge absurd fees, deducted over £500 from the deposit, for absolutely nothing at all. They charged us £70 for ...
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“We used Northwood very recently to find our n......”

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Jul 23,2019
Minithumbup
Fay
By: 'Elaine De Ville'
Jul 23,2019
0 people found
this helpful
We used Northwood very recently to find our new home and can I just say they are brilliant. Fay has made the whole process from start to finish unbelievably easy and I can't thank her enough....
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By: Catherine Connor
Jul 23, 2019
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Thank you for your kind review and comments. Kind regards All the team at Northwood ...

“Charlotte has been managing my property for a......”

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Jul 23,2019
Minithumbup
Charlotte
By: 'nicola butler'
Jul 23,2019
0 people found
this helpful
Charlotte has been managing my property for approximately one year. During this time there have been a number of maintenance issues which have been dealt with in an expeditious manner and with the greatest of professionalism.. Communication has been the essence of customer satisfaction for ...
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“I was quite disappointed with Northwood when ......”

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Jul 22,2019
Minithumbdown
By: 'Molly Smith'
Jul 22,2019
0 people found
this helpful
I was quite disappointed with Northwood when I got in touch with them about viewing the property I ended up buying. In fact, due to previous poor experience, I was irritated when I saw that they were the agents the sellers were using for my ...
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By: Fiona Bradbury
Jul 26, 2019
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Dear Molly, we are very sorry to learn of your disappointing experience with our service. We are looking into your comments and can assure you that we take it very seriously and endeavor to rectify it as quickly as possible. ...

“All the staff in the office are helpful and f......”

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Jul 22,2019
Minithumbup
By: 'Peter Murray'
Jul 22,2019
0 people found
this helpful
All the staff in the office are helpful and friendly an questions or worries i had were answer and i was put a ease, made my move so easy. Would differently recommend using Northwood staff would go above and beyond to help....
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By: Catherine Connor
Jul 23, 2019
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Thank you for your kind review and comments. Kind regards All the team at Northwood ...

“Northwood review...”

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Jul 20,2019
Minithumbup
Jennifer
Donna
By: 'Elizaveta Fasa'
Jul 20,2019
2 people found
this helpful
Me and my partner had great experience with Northwood. We dealt with Jennifer Middleton and Donna Barnes who were both very efficient....
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By: Jennifer Middleton
Jul 23, 2019
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It has been a pleasure to assist you and Dean throughout your tenancy Elizaveta. We wish you safe travels and all the best for your future plans. ...

“Great communication, always ready to help and......”

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Jul 19,2019
Minithumbup
Charlotte
Ally
By: 'JACK & SIMON'
Jul 19,2019
0 people found
this helpful
Great communication, always ready to help and have a real personal touch. We liaise mostly with Charlotte and Ally who have always been on the ball, quick to get back to us, super friendly and always professional!...
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“He was very helpful and kind people when we a......”

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Jul 19,2019
Minithumbup
Arjan
By: 'Murat guven'
Jul 19,2019
0 people found
this helpful
He was very helpful and kind people when we asked some question he gave answer with patient always Thanks for everything...
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“Northwood and in particular Charlotte and All......”

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Jul 19,2019
Minithumbup
Charlotte
Ally
By: 'Simon Clark'
Jul 19,2019
0 people found
this helpful
Northwood and in particular Charlotte and Ally have always been professional, friendly and attended to any problems or concerns promptly. I would like to take this opportunity to say a big thank you for the excellent service they have provided over the years. Best wishes ...
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“Found a buyer quickly and efficiently. I'm a ......”

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Jul 19,2019
Minithumbup
Christopher
By: 'Andrew Stephens'
Jul 19,2019
1 people found
this helpful
Found a buyer quickly and efficiently. I'm a landlord and have used this agency a few times, always quick to find a buyer and highly motivated....
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“I can't recommend Northwood enough. Professio......”

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Jul 19,2019
Minithumbup
Fay
By: 'Jan'
Jul 19,2019
0 people found
this helpful
I can't recommend Northwood enough. Professional, friendly and assertive office staff make being a Landlady less stressful than when using other companies I have in the past. Don't bother with any other letting agency ... Northwood every time for me !!...
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By: Catherine Connor
Jul 23, 2019
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Thank you for your kind review and comments. Kind regards All the team at Northwood ...

“The Northwood Warrington team are great-so ap......”

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Jul 19,2019
Minithumbup
By: 'Emma Dennett'
Jul 19,2019
0 people found
this helpful
The Northwood Warrington team are great-so approachable, friendly & helpful. I highly recommend their services, they've been managing our properties for a couple if years now and I wouldn't dream of using another letting agent!...
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By: Catherine Connor
Jul 23, 2019
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Thank you for your kind review and comments. Kind regards All the team at Northwood ...

“The communication is great. We had a differen......”

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Jul 18,2019
Minithumbup
By: 'Kerry Ferris'
Jul 18,2019
0 people found
this helpful
The communication is great. We had a different letting agent before and I wish we had Northwood from the start! They made everything so much easier and were always friendly and helpful....
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By: Fiona Bradbury
Jul 19, 2019
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Hi Kerry, thats great to know you have had a positive experience with our team and we all wish you well for the future. ...

“Care and Service...”

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Jul 17,2019
Minithumbup
Christopher
By: 'Neville Posnett'
Jul 17,2019
1 people found
this helpful
The care, patience and service we received from Colin was second to none and ensured we were able to move quickly and with out fuss.....
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“Ally and Charlotte have always been extremely......”

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Jul 17,2019
Minithumbup
Ally
Charlotte
By: 'TJ Hill'
Jul 17,2019
0 people found
this helpful
Ally and Charlotte have always been extremely helpful and very professional whenever I've had to speak with them. Thank you so much and keep up the great work....
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“Thanks to Louise Ferron...”

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Jul 17,2019
Minithumbup
Louise
By: 'Samantha Adkins'
Jul 17,2019
1 people found
this helpful
Thanks to Louise Ferron for her assistance with the tenanted property next door to me. Her communication was always prompt and efficient and she was very helpful. Thanks again....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Watford, WD24

Warrington, WA1

Maidenhead, SL6

Southport, PR8

Peterborough, PE1

Northampton, NN1

Newcastle upon Tyne, NE5

Milton Keynes, MK16

Leeds, LS7

Leicester, LE2

Liverpool, L12

Beverley, HU17

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Retford, DN22

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Barnstaple, EX31

Crawley, RH10

Hereford, HR4

Macclesfield, SK11

Salisbury, SP1

Telford, TF1

Wrexham, LL11

Bolton, BL1

Oldham, OL1

Sutton, SM2

Southampton, SO15

Stoke on Trent, ST4

Preston, PR1

Luton, LU1

Coventry, CV1

Sheffield, S6

Waterlooville, PO7

Portsmouth, PO6

Lincoln, LN2

Oxford, OX4

Sale, M33

Wokingham, RG40

Cambridge, CB1

Exeter, EX1

Eastbourne, BN21

Reading, RG1


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