Northwood
4.8/5, 7722 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
92% lettings valuation accuracy
94% lettings fee satisfaction



Property Features

Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £13,500,000
Lettings 92% 94% £275 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2364 69 3159 229 983 12 509 8 338 51
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Images & Videos

“I was really lucky to come across Sean from N......”

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Apr 27,2021
Minithumbup
By: 'Marie'
Apr 27,2021
0 people found
this helpful
I was really lucky to come across Sean from Northwood Estate agents when I was looking for a secured guaranteed rent scheme for a property I was buying in Cambridge. Sean offered to visit the property and thanks to his advice, I was able to ...
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“My family & I have been tenants with Northwoo......”

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Apr 27,2021
Minithumbup
By: 'Laura'
Apr 27,2021
0 people found
this helpful
My family & I have been tenants with Northwood for over 2 years now & have never had any problems. Patience is always quick to assist whenever anything arises. My overall experience of Northwood is positive, they are friendly, helpful & professional, so I wouldn’t hesitate in recommending ...
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“Really pleased with Northwood customer servic......”

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Apr 27,2021
Minithumbup
Lily
Matt
By: 'Jade Delaney'
Apr 27,2021
0 people found
this helpful
Really pleased with Northwood customer service especially Lily as she's really helpful! Very quick at responding to emails! Very happy with Matt Hodge as he always helps and very quick with emails!...
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“I'm very happy for all in this property , and......”

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Apr 27,2021
Minithumbup
Lily
By: 'Adelina'
Apr 27,2021
0 people found
this helpful
I'm very happy for all in this property , and the agency is very good, is very accessible with all...
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“Everyone has been outstandingly lovely and he......”

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Apr 27,2021
Minithumbup
Hannah
Matt
By: 'Olivia'
Apr 27,2021
0 people found
this helpful
Everyone has been outstandingly lovely and helpful throughout the entire rental process. Customer service has been excellent and response to emails has always been so quick which is greatly appreciated! Matt, Hannah and Lily have all been outstanding....
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“Switched from CJ to Northwood...”

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Apr 27,2021
Minithumbup
Matt
By: 'Martin'
Apr 27,2021
0 people found
this helpful
Our property used to be managed by CJ when we moved in and it was one issue after another. After a year of stress our landlord switched to Northwood. We have never been happier with letting agency. Northwood has proved as very reliable when dealing ...
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“Am very happy with everything especially the ......”

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Apr 27,2021
Minithumbdown
Lily
By: 'Kwabena Dankyi'
Apr 27,2021
0 people found
this helpful
Am very happy with everything especially the way you people respond to any issues that comes up. I really appreciate....
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“Renting with Northwood...”

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Apr 27,2021
Minithumbup
Lily
By: 'Jane'
Apr 27,2021
0 people found
this helpful
We have been renting our flat from Northwood for almost a year now, and have always found them helpful and easy to get hold of if there are any issues. Any issues are resolved quickly for us....
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“Really prompt efficient and professional team......”

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Apr 27,2021
Minithumbup
Lily
Hannah
By: 'Carly'
Apr 27,2021
0 people found
this helpful
Really prompt efficient and professional team, always helpful and a pleasure to deal with since the beginning of our tenancy...
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“Best Agency...”

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Apr 27,2021
Minithumbup
Lily
By: 'Sinedine'
Apr 27,2021
0 people found
this helpful
I remember one year ago when I went to Northwood agency because I was searching a flat and they recommend me one that was perfect! The help me in all, they answered all my doubts and were lookings way to make me all easier. I ...
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“Great Service...”

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Apr 27,2021
Minithumbup
Adam
Tyler Thompson
By: 'Antony'
Apr 27,2021
2 people found
this helpful
We just recently sold a property through Northwood and over the years have sold a few properties using various Estate Agents. Northwood have been the best. The overall experience using Northwood was first class all the way through. We mainly dealt with Adam and Tyler. ...
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“Lily is always available and happy to help wi......”

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Apr 27,2021
Minithumbup
Lily
By: 'Vasileios'
Apr 27,2021
0 people found
this helpful
Lily is always available and happy to help with any request! I am very satisfied with the service provided by whole team overall!...
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“Amazing...”

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Apr 27,2021
Minithumbup
Lily
By: 'Daniela Pilace'
Apr 27,2021
0 people found
this helpful
Amazing communication. Nice people. Nice service and always happy to help. They care about they customers and always pay attention to them....
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“Brilliant, always respond to any of our email......”

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Apr 27,2021
Minithumbup
Lily
Matt
By: 'Denisa'
Apr 27,2021
0 people found
this helpful
Brilliant, always respond to any of our emails within 2 days and get things sorted! If we're ever looking to rent again, we'll go through northwood....
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“The process was very speedy and everyone who ......”

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Apr 27,2021
Minithumbup
Lily
By: 'Kirsty'
Apr 27,2021
0 people found
this helpful
The process was very speedy and everyone who I dealt with was very helpful, thank you to lily for help....
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“A fantastic experience renting through....”

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Apr 26,2021
Minithumbup
Robert
By: 'Darek'
Apr 26,2021
1 people found
this helpful
A fantastic experience renting through Northwood Ltd in Worcester this year - very helpful and Jonathan in particular went out of his way to ensure that any issues I had were resolved quickly. Always a fast response to emails and easy to contact on the ...
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By: Jonathan
Apr 26, 2021
View all comments (1)
Hi Darek, thank you for taking the time to post a review and for your positive feedback. It is a shame that we didn't have a suitable available property for you and K within your timeframe but we hope you are settling in well to your new home and will be very happy there, Best wishes from all of us. Jonathan ...

“After becoming what you would call an acciden......”

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Apr 26,2021
Minithumbup
Hannah
Lily
By: 'Faye Travers'
Apr 26,2021
0 people found
this helpful
After becoming what you would call an accidental landlady, the prospect of this was quite scary at first and everything screamed to just sell up. However Northwood particularly Hannah Drummond, made becoming a landlady a stress free journey. Everything was covered, nothing was to much ...
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“First time Landlord...”

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Apr 26,2021
Minithumbup
By: 'Ben'
Apr 26,2021
0 people found
this helpful
I am a first time Landlord and was recommended Northwood by a friend who is an existing and long term customer of theirs. My agent is Patience Simpson who is exceedingly polite and courteous and has been very helpful throughout this new venture for me. ...
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“Renting...”

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Apr 24,2021
Minithumbup
Holly
Jay
By: 'Kirsty'
Apr 24,2021
0 people found
this helpful
Felt really welcomed during each stage of the process with Holly and made the experience easy and exciting! So pleased with everyone I contacted through Northwood throughout too, made me less anxious and at ease....
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“We can highly recommend Holly as she found us......”

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Apr 24,2021
Minithumbup
Holly
By: 'Jackie'
Apr 24,2021
0 people found
this helpful
We can highly recommend Holly as she found us a tenant very quickly and the whole process went very smoothly. We were kept in the picture every step of the way which is reassuring .A friendly service so we are very happy ....
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“Very good service , very helpful and kind. It......”

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Apr 23,2021
Minithumbup
Beth
Joanna
By: 'Rebecca forshaw'
Apr 23,2021
0 people found
this helpful
Very good service , very helpful and kind. It made my house hunting a pleasure. Thank you for your time and services....
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“Well, what can we say other than now we know ......”

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Apr 23,2021
Minithumbup
Robert
Maria
By: 'Dennis Robbins'
Apr 23,2021
1 people found
this helpful
Well, what can we say other than now we know that we chose the BEST letting agent in Worcester! From the moment of personal contact with Robert Challis at Northwood, to the end of result of him finding excellent tenants for our property, it has ...
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By: Jonathan
Apr 27, 2021
View all comments (1)
Hi Dennis, many thanks for posting a review and for your lovely comments. As a small business, customer feedback is extremely important to us and also genuinely helps others to make a more informed decision when deciding which company to do business with so the time taken to post a review is greatly appreciated. We hope your new tenants are settling in well. Best wishes from all the team. Jonathan ...

“Brilliant service, good communication and ver......”

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Apr 22,2021
Minithumbup
Arjan
Stuart
By: 'Lee'
Apr 22,2021
0 people found
this helpful
Brilliant service, good communication and very helpful. Found me good tenants and they have good rates, will recommend to everyone....
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“Fantastic. Utmost dedication shown in selling......”

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Apr 21,2021
Minithumbup
By: 'Elaine'
Apr 21,2021
0 people found
this helpful
Fantastic. Utmost dedication shown in selling our property. Always accessible, very people orientated extremely professional, plus very forward thinking. Launches via Facebook, interesting marketing methods, very much at the forefront of their industry. Northwood shone out above all their competitors and we were absolutely thrilled ...
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“Great service for tenant find...”

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Apr 21,2021
Minithumbup
Lily
Hannah
By: 'Jane'
Apr 21,2021
0 people found
this helpful
I have recently used Northwoods to find me a tenant and I was really impressed with the team and the service provided. They exceeded my expectations on rental valuation and listened to my requirements regarding the type of tenant I was looking for. The team ...
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“Louise was fantastic during our viewing today......”

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Apr 21,2021
Minithumbup
Louise
By: 'Carla'
Apr 21,2021
5 people found
this helpful
Louise was fantastic during our viewing today... Not only was she happy and bubbly throughout which is always very appreciated she was able to show the property in a really good way making sure to point out some of the great features that is had... ...
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“Stephanie was professional, quick to respond ......”

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Apr 21,2021
Minithumbup
Stephanie
By: 'Kathryn'
Apr 21,2021
0 people found
this helpful
Stephanie was professional, quick to respond and totally honest throughout, a pleasure to deal with and I would recommend Northwood....
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“Professional and helpful agency, I have been ......”

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Apr 21,2021
Minithumbup
By: 'Elaine'
Apr 21,2021
0 people found
this helpful
Professional and helpful agency, I have been a landlord with Northwood for about a year now and the whole process has been made very easy by Juliet and the team...
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“Liliana Desiree...”

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Apr 20,2021
Minithumbup
Arjan
By: 'Desiree'
Apr 20,2021
0 people found
this helpful
I am very happy with the experience, everything was fast and very professional I would definitely contact him again to rent any other property....
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“Helpful Team...”

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Apr 19,2021
Minithumbup
Jay
By: 'Casey'
Apr 19,2021
0 people found
this helpful
We called the out-of-hours as we had locked ourselves out of our house. Help arrived quickly and was very pleasant!...
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Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood

Individual Branch Awards

Aberdeen, AB25

Ashford, TN24

Carlisle, CA1

Crewe, CW11

Doncaster, DN8

Doncaster, DN2

Hereford, HR4

High Wycombe, HP13

LEICESTER, LE3

Lincoln, LN2

Liverpool, L12

Maidenhead, SL6

Newcastle upon Tyne, NE5

Northampton, NN1

Southport, PR8

St Albans, AL1

Warminster, BA12

Worcester, WR1

York, YO1

Birmingham, B5

Bristol, BS3

Leeds, LS7

London, SE27

Warrington, WA1

Portsmouth, PO6

Cheltenham, GL52

Derby, DE1

Wirral, CH60

Bromley, BR1

Watford, WD24

Peterborough, PE1

Milton Keynes, MK16

Beverley, HU17

Retford, DN22

Southampton, SO15

Luton, LU1

Coventry, CV1


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Northwood