Northwood
4.8/5, 6237 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
90% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Northwood - Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £3,299,500
Lettings 90% 94% £275 £5,007
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2017 62 2445 205 781 8 399 4 275 43
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Always courteous and friendly, Regular updat......”

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Aug 08,2019
Minithumbup
By: 'Mehmuda Mian'
Aug 08,2019
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Always courteous and friendly, Regular updates All members of the team have been professional throughout their dealings with me , in particular Fay and Amanda...
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“A Big Thank You to Kathy Gowland...”

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Aug 08,2019
Minithumbdown
Kathy
By: 'Elizabeth McGregor'
Aug 08,2019
0 people found
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I would just like to say a big thank you to Kathy Gowland from the West Derby Office for all her assistance in arranging a viewing for a property we are interested in . Kathy was attentive and extremely helpful in contacting the vendor and arranging ...
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“Great service!...”

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Aug 08,2019
Minithumbup
Charly
Sophie
By: 'Marco P'
Aug 08,2019
0 people found
this helpful
Have used the services several times and been very impressed with the responsiveness and frequent updates. Charly & Sophie are an asset to the team and very professional and I have recommended the services to others....
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“An excellent agent who were always willing to......”

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Aug 07,2019
Minithumbup
Fay
By: 'Chris Power'
Aug 07,2019
0 people found
this helpful
An excellent agent who were always willing to go the extra mile to deal with any queries large or small. Very friendly and approachable and professional. Would not hesitate to use them again...
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“Fantastic for lettings and property sales...”

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Aug 06,2019
Minithumbup
By: 'Paul Dempsey'
Aug 06,2019
0 people found
this helpful
Northwood were my letting agent for over 5 years, before handling the sale of my flat. Service was professional at all times. Communications for Lettings and property sales also first class, finding a buyer for my property very quickly, and managing the entire process throughout (including ...
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“Happy to work with them....”

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Aug 06,2019
Minithumbup
Cathy
By: 'TalaT Ozyosun'
Aug 06,2019
0 people found
this helpful
We are very happy to work with them. They always response your questions very fast. We extended our contract with them and we will. Thanks...
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“We have used Northwood Leicester for over 10 ......”

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Aug 06,2019
Minithumbup
By: 'Irene'
Aug 06,2019
0 people found
this helpful
We have used Northwood Leicester for over 10 years. Great personal service, always there to help with all aspects of the process. Couldn't have done it without Gosia and Andy; their support and knowledge, help and professional approach is outstanding. Thanks Gosia and Andy....
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“Excellent service as usual. They found me the......”

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Aug 05,2019
Minithumbup
Rena
By: 'Jules (Landlord)'
Aug 05,2019
0 people found
this helpful
Excellent service as usual. They found me the perfect tenant. Always a good line of communication and always do what they say they are going to do. The staff and friendly and very efficient and always return calls. I am always impressed with how they ...
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“Upon moving into the property we experienced ......”

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Aug 05,2019
Minithumbup
Gosia Prazeniak
Sophie
By: 'Jessica'
Aug 05,2019
0 people found
this helpful
Upon moving into the property we experienced a few teething issues. Sophie at Northwood was extremely efficient in getting these issues resolved. This resulted in minimal disruption to me and my family. Thanks a lot Gosia & Sophie....
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“Would never use again...”

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Aug 05,2019
Minithumbdown
By: 'Rebecca Horsley'
Aug 05,2019
0 people found
this helpful
Terrible experience both with property and staff. Property was not in appropriate condition when I moved in (most flaws e.g. damp, broken cupboards, half finished paint, half finished floorboards had been hidden by furniture at viewing). Property had to be re-cleaned twice after I ...
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“Excellent from start to finish. Wendy and Jam......”

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Aug 05,2019
Minithumbup
Wendy
James
By: 'David Fowler'
Aug 05,2019
0 people found
this helpful
Excellent from start to finish. Wendy and James provided great communication and we were kept up to date with every aspect of the sale progression....
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By: Wendy Richards
Aug 05, 2019
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Thank you very much for your kind comments. It has certainly been a pleasure doing business with you. ...

“Their services are professional and standard ......”

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Aug 05,2019
Minithumbup
By: 'Racheal Oladiran'
Aug 05,2019
0 people found
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Their services are professional and standard ,they never leave any stone unturned. They offer friendly services and are always on time....
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“I can not fault Duncan and his team....”

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Aug 05,2019
Minithumbup
Duncan
By: 'Alan Howell'
Aug 05,2019
0 people found
this helpful
I can not fault Duncan and his team. He constantly went above and beyond to ensure that the process was as smooth as it could be. He clearly knows the industry and is a person to trust. Thank you...
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By: Duncan Burge
Aug 05, 2019
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Thanks Alan. ...

“Great Services...”

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Aug 05,2019
Minithumbup
Charly
Gosia Prazeniak
By: 'Lulu'
Aug 05,2019
0 people found
this helpful
I would like to thank the Northwood Leicester team,especially Gosia & Charly. They worked very hard and got my parents a property very quickly. I appreciate their dedication and how patient they were.Even though my parents do not know English they did their best ...
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“Charlotte is very efficient and professional.......”

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Aug 05,2019
Minithumbup
Charlotte
By: 'Racheal Oladiran'
Aug 05,2019
0 people found
this helpful
Charlotte is very efficient and professional. Very active and hardworking, also very friendly in a professional way.I will choose her and the agent over and over again.....
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“I am very impressed by the service...”

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Aug 03,2019
Minithumbup
Gosia Prazeniak
Andy
By: 'Elizabeth'
Aug 03,2019
0 people found
this helpful
I am very impressed by the service offered by Northwood Leicester. My property is let under Fully Managed Service (since 2015) and I know exactly where I stand with the tenancy and property. The team always keeps me informed about legalities that have changed. I feel ...
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“The team at Northwood were great from start t......”

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Aug 03,2019
Minithumbup
Cathy
Sadia
By: 'Shona Vance-Lousada'
Aug 03,2019
0 people found
this helpful
The team at Northwood were great from start to finish with support throughout. The communication was excellent and I would highly recommend them as Customer Service is their top priority...
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By: Cathy Connor
Aug 08, 2019
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Thank you for your kind comments and review It is much appreciated Kind regards Northwood ...

“Fantastic customer service!...”

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Aug 02,2019
Minithumbup
By: 'Kelly Sutton'
Aug 02,2019
0 people found
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Fantastic customer service! My first time renting so I felt a bit lost to what was involved and I couldn't have asked for more help. I'm a bit of a technophobe so when it came to editing forms online etc, they were fantastic. The service ...
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“The whole team ,from start to finish were Bri......”

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Aug 02,2019
Minithumbup
Sadia
Cathy
By: 'Kathleen Baird'
Aug 02,2019
0 people found
this helpful
The whole team ,from start to finish were Brilliant,particularly Sadia and Cathy. It was quite a lengthy sale due to solicitors not communicating, but Cathy communicated with all parties sometimes on a daily basis over several months. Extremely professional and efficient Company. Would not ...
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By: Sadia Mian
Aug 02, 2019
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Thank you for your kind comments, it is much appreciated May we wish you all the luck in the future All the best Northwood ...

“Fantastic from start to finish!...”

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Aug 02,2019
Minithumbup
Cathy
Sadia
By: 'Michelle'
Aug 02,2019
0 people found
this helpful
Fantastic from start to finish! Property put up for sale, viewed and got full asking price within 24 hours. Sale process was flawless and always kept well informed of where sale process was up to...
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By: Sadia Mian
Aug 02, 2019
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Thank you for your kind comments, it is much appreciated May we wish all the luck in your new adventure All the best Northwood ...

“Smooth from start. Kept in touch throughout a......”

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Aug 01,2019
Minithumbup
Fay
By: 'Victoria Murphy'
Aug 01,2019
0 people found
this helpful
Smooth from start. Kept in touch throughout and answered any questions promptly. All regulations explained thoroughly with a pleasant manner. Easy to deal with an made whole process simple to follow....
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By: Fay Bellocchi
Aug 02, 2019
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Thank you for your kind comments, it is much appreciated ...

“Outstanding service received from Jess, she i......”

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Aug 01,2019
Minithumbup
By: 'Josie Broadbent'
Aug 01,2019
0 people found
this helpful
Outstanding service received from Jess, she is a fantastic asset to the Northwood team. She has been committed to the task of finding me my forever home. She is very caring and her customer service skills are exceptional!...
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“A fantastic group of people who actually care!...”

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Jul 31,2019
Minithumbup
By: 'Daniel W'
Jul 31,2019
1 people found
this helpful
Our search for the perfect house was exceedingly stressful and full of obstacles and let downs, that is until we came across Northwood. I explained our situation at the start and Kim managed to come up with a solution that worked with our circumstances, rather ...
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“Thank You Northwood...”

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Jul 31,2019
Minithumbup
Lily
By: 'denham vancuylenburg'
Jul 31,2019
0 people found
this helpful
Northwood was a Very friendly and professional company from the start, the agent Lily Chapman was very professional and always very helpful. I had lots of questions about the property and Lily was able to obtain all necessary information quickly, and sort everything out, Thanks ...
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By: Megan
Aug 24, 2019
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Thank you very much for your thoughtful review. We are happy to hear that you are pleased with the service we provide and that you would recommend us to a friend. ...

“Very good agent with an amazing team...”

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Jul 31,2019
Minithumbup
Mandy
By: 'Karina bedford'
Jul 31,2019
0 people found
this helpful
The team at Northwood Southampton have been so friendly and accommodating, and have made our move in process very easy and stress free! All of the team have been so helpful and lovely....
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“A pleasure to deal with Cathy at Northwood Warrington...”

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Jul 30,2019
Minithumbup
Cathy
By: 'Emma Jones'
Jul 30,2019
0 people found
this helpful
It has been an absolute pleasure dealing with Northwood, particularly Cathy, in relation to my recent house purchase. As a first time buyer she has been patient, thorough and attentive to all my queries. With timely responses and a personalised approach, it has made the ...
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By: Catherine Connor
Jul 30, 2019
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Thank you very much for your comments, they are very much appreciated. ...

“Excellent service...”

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Jul 30,2019
Minithumbup
Georgina
Emily
By: 'Atholl Allan'
Jul 30,2019
0 people found
this helpful
Good Afternoon Georgina, Thanks so much to yourself and your team. We have appreciated the professional experience we have received throughout our time at the flat....
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“Great estate agent...”

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Jul 30,2019
Minithumbup
By: 'Lera'
Jul 30,2019
1 people found
this helpful
Me and my partner rented a property through Northwood and the team were super helpful throughout the entire tenancy. After 9 months of renting, our landlord decided to sell the property and Northwood told us straight away about the landlords intentions before the property was put ...
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“Very good customer service.everything went ex......”

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Jul 30,2019
Minithumbup
Hannah
By: 'Laura Marlborough'
Jul 30,2019
0 people found
this helpful
Very good customer service.everything went extremely smoothly from viewing our property to getting our keys. Lovely and friendly staff would highly recommend NORTHWOOD...
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By: Megan
Aug 24, 2019
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Thank you for the lovely review. We are pleased to hear that you are happy with the service we provide. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Watford, WD24

Warrington, WA1

Maidenhead, SL6

Southport, PR8

Peterborough, PE1

Northampton, NN1

Newcastle upon Tyne, NE5

Milton Keynes, MK16

Leeds, LS7

Leicester, LE2

Liverpool, L12

Beverley, HU17

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Retford, DN22

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Barnstaple, EX31

Crawley, RH10

Hereford, HR4

Macclesfield, SK11

Salisbury, SP1

Telford, TF1

Wrexham, LL11

Bolton, BL1

Oldham, OL1

Sutton, SM2

Southampton, SO15

Stoke on Trent, ST4

Preston, PR1

Luton, LU1

Coventry, CV1

Sheffield, S6

Waterlooville, PO7

Portsmouth, PO6

Lincoln, LN2

Oxford, OX4

Sale, M33

Wokingham, RG40

Cambridge, CB1

Exeter, EX1

Eastbourne, BN21

Reading, RG1


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