Northwood
4.8/5, 7711 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
92% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £13,500,000
Lettings 92% 94% £275 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2362 69 3154 228 981 12 508 8 338 51
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Review, Property Awards...”

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Apr 29,2021
Minithumbup
By: 'Paul Smith'
Apr 29,2021
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Very professional service which provides peace of mind as a landlord. Develop a good rapport with tenants which makes for happy and trouble free tenants...
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“Fantastic service...”

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Apr 29,2021
Minithumbup
Gary
Rebecca
By: 'Tracie Dacre'
Apr 29,2021
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Rebecca, Gary and the team at Northwoods really go above and beyond to support new landlords. They take a lot of the stress away! I wouldn't use any other management company....
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“Professional and easy to talk to...”

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Apr 29,2021
Minithumbup
Jamall
By: 'David'
Apr 29,2021
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The staff look after both the tenants and landlord really well. I find them easy to talk to and professional....
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“Great service...”

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Apr 29,2021
Minithumbup
Rebecca
By: 'Karen'
Apr 29,2021
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I have used Northwood for just over 5years with my rental property. They have been great throughout and very good at communicating any information. All the staff I have dealt have always been friendly and professional....
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“Great team of people...”

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Apr 28,2021
Minithumbup
Matt
Lily
By: 'Nikki'
Apr 28,2021
0 people found
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This team are a Lovely team of people , always helpful, kind,understanding And professional . Any problems get dealt with swiftly.im normally a fairly anxious person but these guys make me feel at ease To discuss any Problem with them....
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“Friendly, helpful staff...”

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Apr 28,2021
Minithumbup
Lily
Matt
By: 'Michael'
Apr 28,2021
0 people found
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I have been a tenant for five years and have always found Northwood's staff to be friendly, helpful, and quick to respond to any questions or problems....
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“Friendly and helpful ....”

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Apr 28,2021
Minithumbup
Lily
Matt
By: 'Kayleigh Branfield'
Apr 28,2021
0 people found
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Friendly and helpful . Always gets problems sorted quickly .very understanding and approachable. Have great customer service skills and always willing to chase things up to address an issue ....
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“Samuel was very helpful throughout the proces......”

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Apr 28,2021
Minithumbup
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Samuel Jeffries
By: 'michael'
Apr 28,2021
0 people found
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Samuel was very helpful throughout the process. He helped us secure the property quickly and made the process easy. We would recommend Samuel and Northwood to anyone moving to St Albans...
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“Very helpful, would definitely use again. Hel......”

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Apr 28,2021
Minithumbup
Maria
Jonathan
By: 'KF'
Apr 28,2021
1 people found
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Very helpful, would definitely use again. Helped me at every stage of the process. Communication was great, staff were friendly. 10/10 would recommend....
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By: Jonathan
Apr 28, 2021
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Hi KF, thank you for posting a review and for your positive feedback. Our main aim is to provide professional, helpful and friendly service and it is great that based on your experience, you would recommend Northwood to others. As a small business it really means a lot to us. We hope you are settling in well and that there are many sunny days ahead for the cricket. Best wishes, Jonathan ...

“So helpful...”

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Apr 28,2021
Minithumbup
Lily
Matthew
By: 'Chelsea'
Apr 28,2021
0 people found
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Lily has been very helpful throughout our whole moving process and very responsive to emails which is always appreciated, would definitely recommend. Anytime I have called the offices, Matthew has been very helpful and polite...
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“Holly is a very helpful and efficient member ......”

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Apr 28,2021
Minithumbup
Holly
By: 'nigel wellings'
Apr 28,2021
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Holly is a very helpful and efficient member of the letting team, she always answers my emails promptly and is very polite and thorough....
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“Friendly staff, always happy to help and prov......”

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Apr 28,2021
Minithumbup
Matt
Lily
By: 'Patrick Davison'
Apr 28,2021
0 people found
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Friendly staff, always happy to help and provide assistance especially through moving in last year through uncertain times. A few mis communication hiccups that have lead to a couple of delays but sorted out after and has worked out better in the end :) Accommodating to ...
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“Very helpful and always checking on tenants t......”

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Apr 28,2021
Minithumbup
Lily
By: 'Jade Prewett'
Apr 28,2021
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Very helpful and always checking on tenants to check they are OK. And no problems. Any issues are dealt with very quickly. And gast response from all the team....
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“Very helpful , always respond to any queries.......”

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Apr 28,2021
Minithumbup
Lily
By: 'Laura Docea'
Apr 28,2021
0 people found
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Very helpful , always respond to any queries. Discrete and polite , don't disturb you unles is necessary. Always trie to solve the problems with property if any...
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“Excellent service from Paul and his team at t......”

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Apr 28,2021
Minithumbup
Livvie
Paul
By: 'Willims'
Apr 28,2021
1 people found
this helpful
Excellent service from Paul and his team at the Tilehurst Office. Kept informed through the whole process. Thank you Paul and your Team...
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“Lily was very professional, from the first ti......”

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Apr 28,2021
Minithumbup
Lily
By: 'Jane Du Bourg'
Apr 28,2021
0 people found
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Lily was very professional, from the first time we met. The paperwork was dealt with promptly. Generally a good level of service....
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“I can highly recommend the professionalism, h......”

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Apr 27,2021
Minithumbup
Duncan
By: 'A Gregory'
Apr 27,2021
0 people found
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I can highly recommend the professionalism, helpfulness, and honesty of the team at Northwood. I recently purchased my flat in West Norwood through them. It was a complicated purchase and required quite a lot of work from my solicitor and the agent, Duncan Burge, but ...
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By: Duncan Burge
Apr 27, 2021
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Many thanks for the 5 star review - I am so pleased that we managed to get everything sorted and we got the deal through. Duncan ...

“My daughter and I found our lovely home and a......”

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Apr 27,2021
Minithumbup
By: 'Victoria'
Apr 27,2021
1 people found
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My daughter and I found our lovely home and all thanks to Samantha. She was so helpful with the whole process and kept me updated and informed. I would highly recommend....
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“Renting with Northwood...”

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Apr 27,2021
Minithumbup
Lyndsey
By: 'David Connor Milligan'
Apr 27,2021
0 people found
this helpful
We're in the process of moving from Bedford to Carlisle and our experience with Northwood and Lyndsey in particular has been nothing short of amazing. She has been unbelievably helpful, professional and responsive to all our concerns and we couldn't have wished for a better ...
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“I was really lucky to come across Sean from N......”

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Apr 27,2021
Minithumbup
By: 'Marie'
Apr 27,2021
0 people found
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I was really lucky to come across Sean from Northwood Estate agents when I was looking for a secured guaranteed rent scheme for a property I was buying in Cambridge. Sean offered to visit the property and thanks to his advice, I was able to ...
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“My family & I have been tenants with Northwoo......”

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Apr 27,2021
Minithumbup
By: 'Laura'
Apr 27,2021
0 people found
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My family & I have been tenants with Northwood for over 2 years now & have never had any problems. Patience is always quick to assist whenever anything arises. My overall experience of Northwood is positive, they are friendly, helpful & professional, so I wouldn’t hesitate in recommending ...
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“Really pleased with Northwood customer servic......”

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Apr 27,2021
Minithumbup
Lily
Matt
By: 'Jade Delaney'
Apr 27,2021
0 people found
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Really pleased with Northwood customer service especially Lily as she's really helpful! Very quick at responding to emails! Very happy with Matt Hodge as he always helps and very quick with emails!...
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“I'm very happy for all in this property , and......”

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Apr 27,2021
Minithumbup
Lily
By: 'Adelina'
Apr 27,2021
0 people found
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I'm very happy for all in this property , and the agency is very good, is very accessible with all...
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“Everyone has been outstandingly lovely and he......”

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Apr 27,2021
Minithumbup
Hannah
Matt
By: 'Olivia'
Apr 27,2021
0 people found
this helpful
Everyone has been outstandingly lovely and helpful throughout the entire rental process. Customer service has been excellent and response to emails has always been so quick which is greatly appreciated! Matt, Hannah and Lily have all been outstanding....
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“Switched from CJ to Northwood...”

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Apr 27,2021
Minithumbup
Matt
By: 'Martin'
Apr 27,2021
0 people found
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Our property used to be managed by CJ when we moved in and it was one issue after another. After a year of stress our landlord switched to Northwood. We have never been happier with letting agency. Northwood has proved as very reliable when dealing ...
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“Am very happy with everything especially the ......”

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Apr 27,2021
Minithumbdown
Lily
By: 'Kwabena Dankyi'
Apr 27,2021
0 people found
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Am very happy with everything especially the way you people respond to any issues that comes up. I really appreciate....
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“Renting with Northwood...”

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Apr 27,2021
Minithumbup
Lily
By: 'Jane'
Apr 27,2021
0 people found
this helpful
We have been renting our flat from Northwood for almost a year now, and have always found them helpful and easy to get hold of if there are any issues. Any issues are resolved quickly for us....
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“Really prompt efficient and professional team......”

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Apr 27,2021
Minithumbup
Lily
Hannah
By: 'Carly'
Apr 27,2021
0 people found
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Really prompt efficient and professional team, always helpful and a pleasure to deal with since the beginning of our tenancy...
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“Best Agency...”

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Apr 27,2021
Minithumbup
Lily
By: 'Sinedine'
Apr 27,2021
0 people found
this helpful
I remember one year ago when I went to Northwood agency because I was searching a flat and they recommend me one that was perfect! The help me in all, they answered all my doubts and were lookings way to make me all easier. I ...
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“Great Service...”

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Apr 27,2021
Minithumbup
Adam
Tyler Thompson
By: 'Antony'
Apr 27,2021
2 people found
this helpful
We just recently sold a property through Northwood and over the years have sold a few properties using various Estate Agents. Northwood have been the best. The overall experience using Northwood was first class all the way through. We mainly dealt with Adam and Tyler. ...
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Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood

Individual Branch Awards

Aberdeen, AB25

Ashford, TN24

Carlisle, CA1

Crewe, CW11

Doncaster, DN8

Doncaster, DN2

Hereford, HR4

High Wycombe, HP13

LEICESTER, LE3

Lincoln, LN2

Liverpool, L12

Maidenhead, SL6

Newcastle upon Tyne, NE5

Northampton, NN1

Southport, PR8

St Albans, AL1

Warminster, BA12

Worcester, WR1

York, YO1

Birmingham, B5

Bristol, BS3

Leeds, LS7

London, SE27

Warrington, WA1

Portsmouth, PO6

Cheltenham, GL52

Derby, DE1

Wirral, CH60

Bromley, BR1

Watford, WD24

Peterborough, PE1

Milton Keynes, MK16

Beverley, HU17

Retford, DN22

Southampton, SO15

Luton, LU1

Coventry, CV1


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