Northwood
4.8/5, 6942 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
91% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £3,299,500
Lettings 91% 94% £275 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2218 61 2790 212 849 9 436 6 313 48
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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NALS
Images & Videos

“Northwood estate agents is amazing and lovely......”

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Jun 25,2020
Minithumbup
Lily
By: 'Jade Delaney'
Jun 25,2020
0 people found
this helpful
Northwood estate agents is amazing and lovely staff there too! We applied for a house 2 weeks ago and we are moving in today, we spoken to Lily from Northwood and she has helped us a lot! Lily is a lovely lady and I couldn’t ...
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“Erica was so helpful and patient with me as m......”

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Jun 24,2020
Minithumbup
Erica
By: 'Amber Hope'
Jun 24,2020
0 people found
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Erica was so helpful and patient with me as my first time renting through an agency instead of private renting and I'm very happy with this experience...
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“I haven't had any bother at all with using no......”

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Jun 24,2020
Minithumbup
By: 'Douglas'
Jun 24,2020
0 people found
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I haven't had any bother at all with using northwood in aberdeen. Any issue always get fixed and i get notified by Nicola of any safety checks which can get re sheduled around my work....
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By: Matt Pullinger
Jun 24, 2020
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Many thanks for this great feedback we are delighted to be of service, best regards Matt Pullinger ...

“It's incredibly rare for me to write a review......”

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Jun 23,2020
Minithumbup
Lily
By: 'Luke D'
Jun 23,2020
0 people found
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It's incredibly rare for me to write a review, though this is an exception. Estate/letting agents pre the fee ban where a nightmare to deal with, though I have to give credit when credit is due. Lily at Northwood on North Street Bristol was ...
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“Great experience using Northwood. Very knowle......”

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Jun 23,2020
Minithumbup
By: 'Jenna Keating'
Jun 23,2020
0 people found
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Great experience using Northwood. Very knowledgeable and pleasant to deal with. Maintained constant communication throughout the process. Would highly recommend....
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“Great service from start to finish from Sam...”

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Jun 23,2020
Minithumbup
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Samuel Jeffries
By: 'James Vause'
Jun 23,2020
0 people found
this helpful
Great service from start to finish from Sam and team - particularly while during COVID-19 but was able to ensure safety at the same time....
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“Reassuringly professional...”

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Jun 22,2020
Minithumbup
Chris
By: 'Jen Coulson'
Jun 22,2020
1 people found
this helpful
We've only just gone on the market - during lockdown which is a strange experience for all! Chris was incredibly reassuring about the whole process and we're over the moon with our advert and pictures. We also took advantage of the Scope360 virtual tour which ...
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“Very helpful and pleasant. Have a great under......”

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Jun 22,2020
Minithumbup
Tracey Hankin
Sacha Cooke
By: 'Tommy Reeve'
Jun 22,2020
0 people found
this helpful
Very helpful and pleasant. Have a great understanding and communication. They were efficient and polite any question I had they answered and explained perfectly...
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“Tim Miller is an extremely impressive agent. ......”

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Jun 22,2020
Minithumbup
By: 'Josephine'
Jun 22,2020
0 people found
this helpful
Tim Miller is an extremely impressive agent. He is fast, responsive and professional. He is excellent in his communication with me which is challenging given that I am in New Zealand . I trust him with managing my property . He has demonstrated that he has found ...
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“Very disappointed and let down....”

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Jun 22,2020
Minithumbdown
Erica
Georgina
By: 'Kerry Prangnell'
Jun 22,2020
0 people found
this helpful
Very disappointed and let down. Having seen a property advertised with a different letting agent just as lockdown hit us, i was subsequently informed that the property I was enquiring about has been handed over to Northwood. I immediately contacted Northwood the 10th and 11th ...
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“From start to finish we have absolutely no co......”

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Jun 20,2020
Minithumbup
Lindsey Bennett
Cheryl Seymour
By: 'Chelsea roylance'
Jun 20,2020
0 people found
this helpful
From start to finish we have absolutely no complaints about our experience, everyone has made the experience of buying a house for the first time positive, especially after having a previous bad experience elsewhere it made it all the better. Especially putting up with all ...
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“we thank Northwood Dulwich agents for the job......”

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Jun 18,2020
Minithumbup
Arjan
Zayaan
By: 'MIHNEA DUTU'
Jun 18,2020
0 people found
this helpful
we thank Northwood Dulwich agents for the job well done considering this hard time we experience , everithing was quick and profesional !...
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“Amazing service very professional! Tim was e......”

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Jun 18,2020
Minithumbup
By: 'Abbie Poyner/Curtis Wright'
Jun 18,2020
0 people found
this helpful
Amazing service very professional! Tim was extremely professional and worked so quick in processing everything we had a very exciting result just a couple hours after viewing! Extremely impressed....
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“Simply brilliant.......”

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Jun 18,2020
Minithumbup
Joana Ursica
By: 'Robert Holyhead'
Jun 18,2020
0 people found
this helpful
Joana (& the team) are simply brilliant, nothing is ever too much to ask, Joana always deals with any issues or query's promptly & professionally, She is approachable, friendly and most importantly she cares about the people she deals with! I couldn't wish to be in safer ...
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“Brilliant service - we would not go to anybod......”

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Jun 17,2020
Minithumbup
Georgina
Erica
By: 'Elaine Goodchild'
Jun 17,2020
0 people found
this helpful
Brilliant service - we would not go to anybody else to find tenants, each time the service has been brilliant - Georgina and Erica looked after us so well, even in lockdown nothing was too much for them. Everything went smoothly and they found a ...
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“Above and Beyond...”

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Jun 17,2020
Minithumbup
By: 'David'
Jun 17,2020
0 people found
this helpful
Gaynor and her team were excellent and professional at all times. We had a difficult and demanding tenant and Northwood Bolton did an excellent job of navigating the needs of all parties to a successful conclusion. Even after we took our property off the market ...
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“Great experience as a new landlord, from the ......”

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Jun 16,2020
Minithumbup
By: 'Mr Smith'
Jun 16,2020
0 people found
this helpful
Great experience as a new landlord, from the first call to getting my property read a few items need rectified to satisfy the law and Nicola was a great help. Video recording has also been taken which really helps in this climate....
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By: Matt Pullinger
Jun 22, 2020
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Many thanks for this great feedback we really appreciate it, best regards Matt Pullinger ...

“I can only say just positive things about Jo......”

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Jun 13,2020
Minithumbup
Joana Ursica
By: 'Florin'
Jun 13,2020
0 people found
this helpful
I can only say just positive things about Joana: helpful, patient, involved and honest. She is impartial, trying to be always on middle way between tenant and landlord. High class agent. Big thanks for all her hard work....
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“They were very friendly and help us with ever......”

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Jun 11,2020
Minithumbup
Arjan
Zayaan
By: 'Larissa Nunes'
Jun 11,2020
0 people found
this helpful
They were very friendly and help us with everything we needed, we got all support from them. We are glad to rent with them. Thanks again for been so helpful and supportive all the time....
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“Arjan was very helpful and quick with the pro......”

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Jun 11,2020
Minithumbup
Arjan
Zayaan
By: 'Gustavo Carvalho'
Jun 11,2020
0 people found
this helpful
Arjan was very helpful and quick with the process, is a excellent professional. I recommend his services. The northwood team was great....
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“Thank you very much Amy Godden for all your h......”

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Jun 10,2020
Minithumbup
By: 'Abbie Ancell'
Jun 10,2020
0 people found
this helpful
Thank you very much Amy Godden for all your help! She kept me updated and informed when I needed her :)...
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“I have had a bad experience with my previous ......”

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Jun 10,2020
Minithumbup
By: 'Joan M'
Jun 10,2020
0 people found
this helpful
I have had a bad experience with my previous agency so was nervous to start with a new one. Juliet has kept me reassured through out and has restored my faith in letting my flat!...
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By: Matt Pullinger
Jun 10, 2020
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Many thanks for this great feedback, best regards Matt Pullinger ...

“Sale of property...”

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Jun 09,2020
Minithumbup
By: 'Lesley'
Jun 09,2020
0 people found
this helpful
Professional and friendly service - some good suggestions to help with the sale and supportive of my interests at all times....
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“Joana....”

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Jun 08,2020
Minithumbup
Joana Ursica
By: 'Amanda Jackson'
Jun 08,2020
0 people found
this helpful
Joana has always dealt with any issues I have had with my property in a professional and timely manner. Any requests I have had, Joana has always been willing to help with....
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“Thanks to Nicola for helping me with a boiler......”

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Jun 08,2020
Minithumbup
By: 'Gordon M'
Jun 08,2020
0 people found
this helpful
Thanks to Nicola for helping me with a boiler appointment around my work. It took the pressure off as the contractor was able to come late afternoon which saved me the hassle of trying to get time off work....
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By: Matt Pullinger
Jun 08, 2020
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Many thanks for this great feedback we really appreciate it, best regards Matt Pullinger ...

“Joanna always responds quickly and in a profe......”

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Jun 08,2020
Minithumbup
Joana Ursica
By: 'anthony lowe'
Jun 08,2020
0 people found
this helpful
Joanna always responds quickly and in a professional manner. A great asset to the Northwood Team. They work hard on behalf of their landlords....
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“Excellent agent for your rented property.We h......”

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Jun 05,2020
Minithumbup
Helen
Crystal
By: 'Robert Clegg'
Jun 05,2020
0 people found
this helpful
Excellent agent for your rented property.We have been with them 4 yrs with their guaranteed income and it works very well for us. Their staff are very knowledgeable and friendly so would recommend Northwood to anybody....
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“Having had a property with Northwood for many......”

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Jun 05,2020
Minithumbup
Joana Ursica
Melanie Howarth
By: 'David Monks'
Jun 05,2020
0 people found
this helpful
Having had a property with Northwood for many years it was a pleasure initially dealing with Mel, who always had a smile on her face and always did what she said she was going to do. With the smooth transaction of the property, Joana has ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Warrington, WA1

Ashford, TN24

Maidenhead, SL6

Portsmouth, PO6

Northampton, NN1

Newcastle upon Tyne, NE5

Leeds, LS7

Leicester, LE2

Liverpool, L12

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Watford, WD24

Southport, PR8

Peterborough, PE1

Milton Keynes, MK16

Beverley, HU17

Retford, DN22

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Southampton, SO15

Luton, LU1

Coventry, CV1

Sheffield, S6

Preston, PR1

Waterlooville, PO7

Lincoln, LN2

Exeter, EX1


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Northwood