Northwood
4.8/5, 6942 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
91% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £3,299,500
Lettings 91% 94% £275 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2218 61 2790 212 849 9 436 6 313 48
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Images & Videos

“Friendly person to deal with....”

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Jul 11,2020
Minithumbup
Joana Ursica
By: 'Ton Kox'
Jul 11,2020
0 people found
this helpful
Up to date reminders of documents etc. that need updating. Always a correct and friendly reply to my emails, good to have her as a first point of contact....
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“I would highly recommend Northwood as your le......”

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Jul 11,2020
Minithumbup
Harriet
Jonathan
By: 'Ben clewer'
Jul 11,2020
1 people found
this helpful
I would highly recommend Northwood as your letting agent. Especially after the recent help I received during lockdown and being out of work for a month. They went above and beyond when i had trouble with a months rent until i was back in work. ...
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Was this helpful? Yes
By: Jonathan Edwards
Jul 14, 2020
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Hi Ben, thank you for taking the time to post a review and for your positive comments. It is greatly appreciated. It has certainly been a challenging time during the COVID outbreak but, when people are up-front about their situation and keep the lines of communication open, we have found that landlord's have generally been willing to accept sensible and pragmatic proposals. I am pleased that we were able to help at what must have been a difficult and uncertain time for you. with best wishes from ...

“All the team at Northwood I found very profes......”

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Jul 10,2020
Minithumbup
Harriet
Jonathan
By: 'Gareth Williams'
Jul 10,2020
1 people found
this helpful
All the team at Northwood I found very professional ,friendly and helpful throughout the whole renting process . Recommend Northwood to everyone....
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Was this helpful? Yes
By: Jonathan Edwards
Jul 14, 2020
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Hi Gareth, many thanks for taking the time to post a review and for your kind comments. Since we first opened our doors in 2003, two of our main aims have been to provide highly professional service and to do so in a friendly and helpful manner. It is really pleasing to hear that this has been your experience with Northwood to date. Best wishes from all of us. Jonathan ...

“Hannah Drummond was very kind and helpful. Sh......”

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Jul 10,2020
Minithumbup
Hannah
By: 'Beth Main'
Jul 10,2020
0 people found
this helpful
Hannah Drummond was very kind and helpful. She was very flexible and supportive at a time of indecision for me. I am very appreciative....
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“We have had a great experience with Northwood......”

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Jul 10,2020
Minithumbup
Adam
Tyler Thompson
By: 'Judith Duffy'
Jul 10,2020
0 people found
this helpful
We have had a great experience with Northwood Estate agents. We have had direct communication with Adam and Tyler who have always been available over phone or email, and have made the moving process (even during Covid- 19) seamless and stress free. We had a few ...
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“Very good, attentive and supporting agency...”

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Jul 10,2020
Minithumbup
Rena
Andrew
By: 'Franco Zafiratos'
Jul 10,2020
0 people found
this helpful
This agency has been superb in all their efforts, would highly recommend them and think they are definitley a cut above the rest!!!...
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“I think the whole process was made easy and s......”

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Jul 09,2020
Minithumbup
Harriet
Maria
By: 'Ashley Birt'
Jul 09,2020
2 people found
this helpful
I think the whole process was made easy and simple. Obviously due to the current circumstances we were unable 2 veiw the property in person before we got the Keys so we are now realising that the house was very dirty and needed fully redecorating. Other ...
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Was this helpful? Yes
By: Jonathan Edwards
Jul 13, 2020
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Hi Ashley, many thanks for taking the time to post some feedback and for your kind comments. We have indeed been in very unusual times it great that we have managed to help you and your family move to a new home in these unprecedented times. It is disappointing to hear that the property did not fully meet your expectations in the circumstances but we hope that you will all be very happy once you get settled in, especially once the second bedroom becomes "Princess Pink". With best wishes from all ...

“Northwood Lettings were great! Viewed the pro......”

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Jul 09,2020
Minithumbup
By: 'Kate McGrath'
Jul 09,2020
2 people found
this helpful
Northwood Lettings were great! Viewed the property on the date and time agreed, everything went ahead easily and quickly! Would recommend......
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Was this helpful? Yes
By: Jonathan Edwards
Jul 14, 2020
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Hi Kate, The last few months have been a challenging time for everyone which makes it all the more pleasing that working within the restrictions we have been able to help you secure your new home. Your positive feedback is greatly appreciated and we wish every happiness. Best wishes from all of us. Jonathan ...

“Northwood Worcester...”

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Jul 09,2020
Minithumbup
Harriet
Robert
By: 'Grace Hewitt'
Jul 09,2020
2 people found
this helpful
I can’t recommend Northwood, Worcester enough, they have been incredibly efficient and professional throughout. Thank you for making the letting process as stress free as possible....
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Was this helpful? Yes
By: Jonathan Edwards
Jul 14, 2020
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Hi Grace, thank you for taking the time to post a review and for your positive feedback, it is very much appreciated. It has been a pleasure to be involved with your Barbourne property and we look forward to helping you with the next phase. Best wishes from all of us. Jonathan ...

“Northwood Leeds...”

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Jul 09,2020
Minithumbup
Richard
Hannah
By: 'Candy De Carvalho'
Jul 09,2020
2 people found
this helpful
Northwood are professional, friendly and are efficient. Having dealt with Hannah and Richard they were both phenomenal, and were always willing to assist with any queries. Reporting of any issues during our letting period was a breeze and was swiftly attended too by their go ...
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“Joana is always happy to help and always chas......”

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Jul 09,2020
Minithumbup
Joana Ursica
By: 'Natalie Evans'
Jul 09,2020
0 people found
this helpful
Joana is always happy to help and always chases things up. When we have had work done Joana has phoned to check the work is OK....
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“Very professional and friendly service. Helen......”

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Jul 07,2020
Minithumbup
Helen
By: 'Ksenia'
Jul 07,2020
1 people found
this helpful
Very professional and friendly service. Helen has been excellent in providing with information at an impressive speed. Her thorough and honest reports have made the moving in after just one online viewing very easy....
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“Staff are friendly and quick to respond regar......”

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Jul 07,2020
Minithumbup
Tyler Thompson
By: 'Kim morton'
Jul 07,2020
0 people found
this helpful
Staff are friendly and quick to respond regarding any questions. All bills are taken care of when you leave, photographs and meter readings taken before you leave to make it easy for you....
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“Great service...”

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Jul 05,2020
Minithumbup
By: 'Luke Found'
Jul 05,2020
0 people found
this helpful
I had to move out in a bit of a hurry and this was during lockdown too, they were very understanding and they took all the essential info and processed everything in great time and got me moved in within a few days. Very approachable ...
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“"Above And Beyond"...”

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Jul 03,2020
Minithumbup
Gosia Prazeniak
By: 'Adele Hollowood'
Jul 03,2020
0 people found
this helpful
Gosia and her team are very professional and have a great deal of knowledge when it comes to selling or renting your property, they go above and beyond to make sure there clients receive the best service possible....
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Was this helpful? Yes
By: Andy McGarrick
Jul 03, 2020
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Adele: thank you so much for those words - Gosia and the team will be so pleased to know their hard work is so appreciated. Kind of you to take the trouble to pass that on to the world! Hope all is prospering with you. From Andy (owner) ...

“Excellent viewing!...”

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Jul 02,2020
Minithumbup
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Samuel Jeffries
By: 'Sam Simpson'
Jul 02,2020
0 people found
this helpful
Even though we didn’t go through with the purchase at Beacon House, St Albans, we were really impressed with Samuel Jeffries. Absolute gentleman since we arrived! We can’t thank Samuel enough for his assistance throughout the whole viewing. Thank you Samuel Jeffries and ...
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“Fantastic service from start to finish.Lovel......”

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Jul 01,2020
Minithumbup
Lindsey Bennett
Laura
By: 'Richard Hogg'
Jul 01,2020
0 people found
this helpful
Fantastic service from start to finish. Lovely staff that are always happy to help. LAURA, LINDSEY and CHERYL were all on the same page when it came to comunication. i could speak to anyone of them at any time and didnt have to repeat myself. ...
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“Moved into our little flat today, Helen was v......”

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Jul 01,2020
Minithumbup
Helen
By: 'Amy Burgess'
Jul 01,2020
0 people found
this helpful
Moved into our little flat today, Helen was very kind and helpful! She was always updating us with information! Very easy to deal with through the process. Very quick to respond to emails and we feel like if we have any issues we can contact ...
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“Guaranteed Rent / Estate Agency / Overseas Management - Northwood have it all covered, and covered very well....”

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Jul 01,2020
Minithumbup
By: 'Andy Paul'
Jul 01,2020
0 people found
this helpful
Over the past 3 years, we have had significant dealings with Northwood in multiple roles and throughout this time have been left thoroughly impressed with their service offering, and ability to handle our property while we moved and lived overseas. We initially engaged Northwood Aberdeen to ...
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Was this helpful? Yes
By: Matt Pullinger
Jul 02, 2020
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Many thanks for this great feedback we really appreciate this and are delighted to be of service. Best regards Matt Pullinger ...

“Review at the end of the tenancy...”

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Jul 01,2020
Minithumbdown
By: 'Luis'
Jul 01,2020
0 people found
this helpful
Disappointed with the amount of money is been taken from the deposit as Northwood has not taking in consideration how the property was at the beginning of the tenancy and how we have take care of, they were unable to tell us about the parking ...
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Was this helpful? Yes
By: Ashleigh Evans
Jul 02, 2020
View all comments (1)
Dear Luis, I am sorry that you do not agree with deposit deductions that your landlord has claimed for. As an agent, we work on behalf of the landlord and whilst we can provide our professional advise to them, I'm afraid that we have to take their instructions when it comes to making a claim against a tenancy deposit. If you do not agree with the claim that your landlord has suggested, you are able to the deposit into a dispute where an independent adjudicator will then assess all evidence ...

“Wonderful service throughout, Helen helped us......”

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Jun 30,2020
Minithumbup
Helen
By: 'Dearna Austin'
Jun 30,2020
0 people found
this helpful
Wonderful service throughout, Helen helped us to navigate the paperwork and make it work for us despite all the stress and pressures of covid isolation! It's our first time seeking a rental as a couple, and no longer as students, and Helen helped make the ...
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“My experience with Northwood s management lea......”

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Jun 30,2020
Minithumbdown
By: 'Julie Evans'
Jun 30,2020
0 people found
this helpful
My experience with Northwood s management leaves a lot to be desired, I think they should be sent to retrain about customer services as there attitude towards perspective clients is quite abrupt and rude, I can only say that I am pleased now that I'm ...
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Was this helpful? Yes
By: Sara Butler
Jul 01, 2020
View all comments (1)
I am sorry you have felt that our correspondence has been rude and abrupt, that is not at all how we wish to come across. Due to Covid 19 we have had to change our systems to meet the government requirements which has affected our normal service in terms of processes. I know that you felt that having to follow the online referencing difficult and we spent time taking you through this. We are thorough with the information we require and the referencing we do to protect our landlords. We do wor ...

“Easy straightforward letting process. Really ......”

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Jun 29,2020
Minithumbup
Lily
By: 'Shelby'
Jun 29,2020
0 people found
this helpful
Easy straightforward letting process. Really quick & easy Helpful friendly staff, kept in contact each step of process. Recommend as a company...
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“Alex at Northwood Estate Agents , has helped ......”

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Jun 29,2020
Minithumbup
By: 'Vanessa Heywood'
Jun 29,2020
0 people found
this helpful
Alex at Northwood Estate Agents , has helped me find tenants for my cottage twice and he was extremely helpful, understanding , professional and efficient. I will definitely be using him again and would recommend his services to all....
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“Found the experience with Northwood very prof......”

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Jun 29,2020
Minithumbup
By: 'Andy King'
Jun 29,2020
0 people found
this helpful
Found the experience with Northwood very professional and the whole process went smooth...Was the guarantor for a flat my daughter rented for a year at Uni and no complaints.......
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By: Matt Pullinger
Jun 30, 2020
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Many thanks for this great feedback we really appreciate it, best regards Matt Pullinger ...

“Kirsty was so helpful and efficient with us, ......”

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Jun 26,2020
Minithumbup
Kirsty Mead
By: 'Kate Bowman'
Jun 26,2020
0 people found
this helpful
Kirsty was so helpful and efficient with us, even when we are half way round the world! Thank you so much!...
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By: Fiona Bradbury
Jun 26, 2020
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Dear Kate, its great to have positive comments and we really appreciate you taking the time to do a review. Many thanks! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Warrington, WA1

Ashford, TN24

Maidenhead, SL6

Portsmouth, PO6

Northampton, NN1

Newcastle upon Tyne, NE5

Leeds, LS7

Leicester, LE2

Liverpool, L12

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Watford, WD24

Southport, PR8

Peterborough, PE1

Milton Keynes, MK16

Beverley, HU17

Retford, DN22

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Southampton, SO15

Luton, LU1

Coventry, CV1

Sheffield, S6

Preston, PR1

Waterlooville, PO7

Lincoln, LN2

Exeter, EX1


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Northwood