Northwood
4.8/5, 7711 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
92% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £13,500,000
Lettings 92% 94% £275 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2362 69 3154 228 981 12 508 8 338 51
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Images & Videos

“Great customer service...”

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May 04,2021
Minithumbup
Dean
By: 'Joanne'
May 04,2021
0 people found
this helpful
Great customer service from Dean. When one property fell threw, Dean went above and beyond to get us another property that fitted our requirements and budget. Northwood has provided lots of information and guidance in finding our dream property. Thank you!...
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“Hi all I was dealing Lauren McHenry regarding......”

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May 04,2021
Minithumbup
By: 'Raj'
May 04,2021
0 people found
this helpful
Hi all I was dealing Lauren McHenry regarding on purchase of a property.To be very honest she was brilliant all the way through from viewing the property to the completion. Yes it look as very long than we actually thought but that was the ...
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“Fast and easier than I thought, happy we chos......”

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May 04,2021
Minithumbup
By: 'Gabriela'
May 04,2021
0 people found
this helpful
Fast and easier than I thought, happy we chose them for helping with the property we choose. The agent helped us with all the procedure....
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“Letting...”

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May 04,2021
Minithumbup
By: 'HAYDEH'
May 04,2021
0 people found
this helpful
The service was really good and we were able to move in so quick . Arjan was really helpful and gentle. I fully recommend this Agency....
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“Tenant review...”

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May 02,2021
Minithumbup
Lily
By: 'Marta'
May 02,2021
0 people found
this helpful
Pluses: Good communication. Weekly cleaning really come every week. They care about review so what is tenants opinion Minuses: Cleaner could do better. Candidate references needs to be checked more deeply in my opinion...
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By: Lily
May 20, 2021
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Hi Marta, It's good to hear the cleaner is consistent and you are happy with our communication, your comments on the standard of cleaning has been reported to the property manager. Thank you. ...

“Guaranteed Rent...”

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May 01,2021
Minithumbup
By: 'Matthew Kershaw'
May 01,2021
0 people found
this helpful
I live overseas and use Northwood's Guaranteed Rent scheme. They take care of everything for me so I don't have to worry about anything. It's really convenient for people who need or want to take a hands-off approach....
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“Very professional , polite, understanding and......”

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May 01,2021
Minithumbup
Holly
Crystal
By: 'Overseas owner'
May 01,2021
0 people found
this helpful
Very professional , polite, understanding and friendly. Efficient service and thought outside the box. Correspondence replied to quickly. All much appreciated - to Holly and Crystal...
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“Northwood have been amazing with me and my pa......”

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May 01,2021
Minithumbup
By: 'Gavin'
May 01,2021
0 people found
this helpful
Northwood have been amazing with me and my partner moving into a new rented property in Alloa. The whole move has been stress free and hassle free. Northwood and the staff have been brilliant in terms of how quick they reply to queries or issues ...
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Was this helpful? Yes
By: Jim McHugh
May 03, 2021
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Hi Gavin Thank you for leaving this nice review. We recognise that moving house can be stressful and difficult and we all work really hard to make things as easy as possible for our clients, whether they be tenants or landlords or selling or buying. It gives us all a real lift when our efforts are rewarded by such kind words. Thanks again Jim ...

“From start to finish we could not fault the p......”

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May 01,2021
Minithumbup
Susan
Sue
By: 'June France'
May 01,2021
0 people found
this helpful
From start to finish we could not fault the professionalism from Northwood.We felt all staff were helpful and friendly which made us confident any potential buyers would feel comfortable as well. In addition to selling our house very fast Sue was brilliant after the ...
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“Professional service...”

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May 01,2021
Minithumbup
Gary
Rebecca
By: 'MARK GRACE'
May 01,2021
0 people found
this helpful
Have used Northwood property before as they have always provided a quality service. Efficient and respectful in all manners. Trustworthy and reliable for all your needs....
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“Sue was far more than our estate agent, she w......”

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May 01,2021
Minithumbup
Susan
By: 'Sarah Maile'
May 01,2021
0 people found
this helpful
Sue was far more than our estate agent, she went above and beyond and I have no words to describe how wonderful She and Northwood are. She was friendly, caring, supportive and frankly incredible. She guided us, helped us, sympathized with us and fought for ...
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“First class service and support. Any problems......”

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Apr 30,2021
Minithumbdown
By: 'terence'
Apr 30,2021
0 people found
this helpful
First class service and support. Any problems are dealt in a prompt professional manner. They offer the type of support a landlord needs....
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“Brilliant service....”

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Apr 30,2021
Minithumbup
Jamall
Rebecca
By: 'Sharon'
Apr 30,2021
0 people found
this helpful
Northwoods have been managing our properties for four years now and their service is second to none. They are responsive and very knowledgeable....
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“They are a great estate agency, the staff are......”

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Apr 30,2021
Minithumbup
Lily
Matt
By: 'Tenant'
Apr 30,2021
0 people found
this helpful
They are a great estate agency, the staff are very helpful and friendly. If any issues, they will attend fast....
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“Very pleasant, professional and will look for......”

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Apr 30,2021
Minithumbup
Holly
Crystal
By: 'omegaday44@gmail.com'
Apr 30,2021
1 people found
this helpful
Very pleasant, professional and will look forward to communicating with Holly and Crystal in the future. They were both very forth coming with all the information that was needed and everything was completed and signed with us all happy with the outcome. Very much a ...
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Was this helpful? Yes
By: Adrian
Apr 30, 2021
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Dear Pat. Thank you for taking time out of your day to review our service. I know that both Crystal and Holly will be delighted the helped make a difference. We look forward to working with you in the months and years to come. Have a good weekend ...

“Northwood have been great, one of the best le......”

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Apr 30,2021
Minithumbup
Gary
Rebecca
By: 'Steve'
Apr 30,2021
0 people found
this helpful
Northwood have been great, one of the best lettings I have worked with. Proactive team, quick to respond, get things done, really helpful and just generally nice to deal with. Would highly recommend....
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“The letting agents crew of Northwood has been......”

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Apr 30,2021
Minithumbup
Rebecca
Gary
By: 'Sakina'
Apr 30,2021
0 people found
this helpful
The letting agents crew of Northwood has been amazing, very helpful and communicates well. They look after my property really well. They have workman at reasonable price with good quality of work. It's certainly been a worry-free for me with Northwood. Thank you Gary, Rebecca, ...
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“Thank you so much for speedy work and excelle......”

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Apr 30,2021
Minithumbup
Dean
By: 'Jess'
Apr 30,2021
0 people found
this helpful
Thank you so much for speedy work and excellent communication. Dean has been amazing through the whole process, so friendly and hard working. Could not recommend Northwood enough! Thank you for everything!...
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“Great Estate Agent...”

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Apr 30,2021
Minithumbup
Rebecca
By: 'MICHAL ZAWICHROWSKI'
Apr 30,2021
0 people found
this helpful
We're with Northwood Estate Agency over a 6 years now. Team from Northwood in Southport is always helpful and provide quick response if we need assistance with anything at our rented flat and they keep us well informed as to who will be attending and when. ...
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“Excellent Customer Service and Quality Estate Agents....”

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Apr 29,2021
Minithumbup
picture is hidden
Samuel Jeffries
By: 'Aaron'
Apr 29,2021
0 people found
this helpful
I had an excellent estate agent called Sam who assisted us right from the initial viewing to collecting the keys. He made the process smooth and quick, despite the challenges of COVID- 19....
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“Great service from Northwood. Using a letting......”

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Apr 29,2021
Minithumbup
Gary
Rebecca
By: 'Susan'
Apr 29,2021
0 people found
this helpful
Great service from Northwood. Using a letting agent like Northwood takes the pressure out of letting a property. The service is always excelexcellent....
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“I have been renting through Northwood for ove......”

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Apr 29,2021
Minithumbup
Lily
Matt
By: 'Mark L'
Apr 29,2021
0 people found
this helpful
I have been renting through Northwood for over a year. They have provided excellent service in dealing with issues with the property, with good communication and prompt responses throughout the process....
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“I rent through Northwood and they are always ......”

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Apr 29,2021
Minithumbup
Rebecca
By: 'Tiffany Robertson'
Apr 29,2021
0 people found
this helpful
I rent through Northwood and they are always very helpful and attentive. It is usually Rebecca I speak with and she is very helpful. If any problems need resolving they promptly send someone out to fix it. They have also been very understanding with me ...
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“I have let two flats in the same block throug......”

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Apr 29,2021
Minithumbup
Gary
By: 'Stephen Roberts'
Apr 29,2021
0 people found
this helpful
I have let two flats in the same block through Gary Norman at Northwood since approximately 2014. I have found the service and advice from Gary to be excellent, in particular he over saw and managed the refurbishment of one of my flats before letting. Gary ...
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“The best around .....”

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Apr 29,2021
Minithumbup
Rebecca
By: 'Richy'
Apr 29,2021
0 people found
this helpful
Never been as happy in rented accommodation as we are with Northwood. Fantastic communication, excellent results and very much makes its tenants the priority....
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“lettings...”

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Apr 29,2021
Minithumbup
Holly
By: 'Malcolm & Janice Stewart'
Apr 29,2021
0 people found
this helpful
Holly is a very helpful and professional member of your team who always answers e.mails and phone calls promptly and efficiently....
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“Excellent service...”

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Apr 29,2021
Minithumbup
Rebecca
By: 'Lindsay H'
Apr 29,2021
0 people found
this helpful
These are the best letting agents we’ve rented property through. The rare times we have any issues, they ensure they are dealt with quickly. They were especially good when we needed to move into our current property....
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“Northwood have been excellent with initial pr......”

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Apr 29,2021
Minithumbup
By: 'Haydn'
Apr 29,2021
0 people found
this helpful
Northwood have been excellent with initial professional advice on preparing property to be a highly successful rental property to create happy tenants. Northwood have been highly professional on all matters with an excellent network of experienced specialists for all household needs eg electrical, heating and ...
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“Really supportive...”

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Apr 29,2021
Minithumbup
Jamall
Gary
By: 'NS'
Apr 29,2021
0 people found
this helpful
Really supportive of our move and helpful when discussing and explaining necessities. Our agent even visited the property to receive a delivery when it arrived earlier than expected on our move-in date....
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“Briliant cooperation....”

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Apr 29,2021
Minithumbup
Lily
Matt
By: 'Michal Zielinski'
Apr 29,2021
0 people found
this helpful
Hi I very happy with cooperation with Lilly and Matt, They are really professionals.Very good contact and quick response. I always know then I can rely on Them.Many thanks for All....
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Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood

Individual Branch Awards

Aberdeen, AB25

Ashford, TN24

Carlisle, CA1

Crewe, CW11

Doncaster, DN8

Doncaster, DN2

Hereford, HR4

High Wycombe, HP13

LEICESTER, LE3

Lincoln, LN2

Liverpool, L12

Maidenhead, SL6

Newcastle upon Tyne, NE5

Northampton, NN1

Southport, PR8

St Albans, AL1

Warminster, BA12

Worcester, WR1

York, YO1

Birmingham, B5

Bristol, BS3

Leeds, LS7

London, SE27

Warrington, WA1

Portsmouth, PO6

Cheltenham, GL52

Derby, DE1

Wirral, CH60

Bromley, BR1

Watford, WD24

Peterborough, PE1

Milton Keynes, MK16

Beverley, HU17

Retford, DN22

Southampton, SO15

Luton, LU1

Coventry, CV1


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Northwood