Northwood
4.8/5, 6237 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
90% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Northwood - Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £3,299,500
Lettings 90% 94% £275 £5,007
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2017 62 2445 205 781 8 399 4 275 43
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Fantastic service...”

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Aug 18,2019
Minithumbup
By: 'Catherine chapman'
Aug 18,2019
0 people found
this helpful
We used Northwood to sell our first home. From start to finish they were fantastic, lauren came out and explained how the process would work, instantly taking away all our stress and worries. She advertised the property and arranged viewings within a couple of days ...
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By: Emma Bonney
Aug 19, 2019
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Thank you so much for your kind comments it means so much to the team here!! If you know of anyone selling or renting out a property refer there details to us and we will give you £100 upon completion or successful let : ) ...

“Excellent service.We're really happy with our......”

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Aug 17,2019
Minithumbup
Sarah
Robert
By: 'D GALICEANU'
Aug 17,2019
1 people found
this helpful
Excellent service.We're really happy with our rented house and Northwood staff.Northwood provide a service that removes some of the worries (electricity suppliers,council tax...) that make a big difference.Couldn't recommend them enough....
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“Im grateful for their services. Very Friendly......”

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Aug 17,2019
Minithumbup
Gosia Prazeniak
Eliot
By: 'Lukebrasi'
Aug 17,2019
0 people found
this helpful
Im grateful for their services. Very Friendly and helpful staff at Northwood Leicester. Nothing is ever difficult for them, other agents must learn! Love them....
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“wonderful experience...”

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Aug 16,2019
Minithumbup
Maria
By: 'Sam Nall'
Aug 16,2019
2 people found
this helpful
From the initial valuation of my property’s rental value, to the day that the house was sold (using Northwood) the service has been extremely professional. Jon and his team did a wonderful job keeping me informed as needs be, but also there would be ...
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“Excellent friendly staff, who went above and ......”

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Aug 16,2019
Minithumbup
Fiona Bradbury
Sacha Cooke
By: 'Adam Mcilroy'
Aug 16,2019
0 people found
this helpful
Excellent friendly staff, who went above and beyond to get us the property we wanted. Also used Northwood when i sold previous property. Cant praise them enough!...
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By: Fiona Bradbury
Aug 16, 2019
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Thanks Adam, its been a pleasure helping you. ...

“An excellent service!...”

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Aug 16,2019
Minithumbup
Michaela
Rebecca
By: 'Ken Sweet'
Aug 16,2019
0 people found
this helpful
Very impressed with the service provided by Northwood who found us a tenant within days of marketing our property. Jayne began the process with advice and photos and the administration was trouble free as the team took care of everything. An excellent service!...
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“I highly recommend Northwood for there outsta......”

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Aug 16,2019
Minithumbup
Sacha Cooke
Tracey Hankin
By: 'Kerry Cathro'
Aug 16,2019
0 people found
this helpful
I highly recommend Northwood for there outstanding service, they were professional and responded to my my every question promptly and efficiently kind regards Kerry Cathro...
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“Northwood were fab. Arrangements for viewings......”

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Aug 15,2019
Minithumbup
Susan
By: 'Hannah'
Aug 15,2019
0 people found
this helpful
Northwood were fab. Arrangements for viewings was really quick and simple and they always kept us in the loop in regards to our purchase. They were also very patient at times when needed. An absolute delight to purchase with....
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“I've bought a house through Northwood and Jai......”

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Aug 15,2019
Minithumbup
Jaime
By: 'liz thomas'
Aug 15,2019
1 people found
this helpful
I've bought a house through Northwood and Jaime was very polite and helpful. She kept me up to date with the sale and was always happy to help....
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By: Jaime Armstrong
Aug 16, 2019
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Good Morning Liz, Many thanks for your kind words and good luck in your new home ...

“An excellent service from helpful and courteo......”

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Aug 15,2019
Minithumbup
Cathy
Fay
By: 'David Nock'
Aug 15,2019
0 people found
this helpful
An excellent service from helpful and courteous staff. Cathy and Fay are always ready to help and nothing is to much trouble....
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“Helpful and friendly...”

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Aug 15,2019
Minithumbup
Jennifer
Donna
By: 'Alex Read'
Aug 15,2019
1 people found
this helpful
Very helpful advisors, helped us to get the house we wanted with the minimum of stress. Were understanding to our requirements, and accommodating when needed....
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By: Donna Barnes
Aug 15, 2019
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It was a pleasure showing you round and helping to keep the process as stress free as possible. ...

“Nikki has been amazing throughout the process......”

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Aug 15,2019
Minithumbup
Nikki
Lillian
By: 'Samantha Nielson'
Aug 15,2019
0 people found
this helpful
Nikki has been amazing throughout the process of my application to my new home. She has such a lovely persona, making me feel at ease. I'm looking forward to having Northwood as my agent! Also, Lillian was a great representative of the company when she ...
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By: Joanna Diamond
Aug 16, 2019
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Dear Samantha, thank you very much for your 5 star review on Northwood Wirral Limited. I will make sure that Nikki and Lillian are aware of your comments as its always good to get such great feedback, its motivational to know you are doing a good job. Regards Joanna ...

“Excellent service throughout our dealings wit......”

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Aug 15,2019
Minithumbup
Harriet
Robert
By: 'Michael Salmon'
Aug 15,2019
2 people found
this helpful
Excellent service throughout our dealings with Northwoods. Would strongly recommend. We’re really happy with our rented home and the staff at Northwoods helped make our move as smooth as possible....
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By: Jonathan
Aug 27, 2019
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Hi Michael, Thank you very much for taking the time to post feedback of your dealings with us and for your lovely comments which are very much appreciated. We hope you are now well and truly settled in and if you have any issues at any point, we will be happy to help. Best wishes from all of us at Northwood. Jonathan ...

“When we had an issue with a tenant leaving a ......”

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Aug 14,2019
Minithumbup
Donna
By: 'Lauren Crossfield'
Aug 14,2019
2 people found
this helpful
When we had an issue with a tenant leaving a property in desperate need of a clean, Donna at Northwood was great with guiding us through the process of making a claim through Reposit. Very helpful info, quick response, and it has only taken 2 weeks ...
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By: Donna Barnes
Aug 14, 2019
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Thank you for your lovely review we appreciate end of tenancies can be a daunting experience, anything we can do to make the process easier for all parties we are happy to help. ...

“Excellent for a first home...”

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Aug 14,2019
Minithumbup
Donna
By: 'Chloe Howman'
Aug 14,2019
1 people found
this helpful
Donna, and the team, were excellent at securing us the letting for our first home together. Pointed out all of the potential the property had and were reassuring of the landlord, as well as sorting any issues with the property promptly. I'd recommend them to ...
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By: Donna Barnes
Aug 14, 2019
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It was a great pleasure showing you round the property, we at Northwood York want to wish you every happiness in your new home when move in time comes. ...

“High standard of service. Thoroughly recommended!...”

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Aug 14,2019
Minithumbup
Harriet
By: 'Emma Hayward'
Aug 14,2019
2 people found
this helpful
I have been dealing with Northwood Worcester for over a decade now and have more than one property on their books. I have always found them to provide an excellent service. They are expedient with their response and seem to balance the needs of tenants ...
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By: Jonathan
Aug 27, 2019
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Thank you for posting a review Emma and for your kind comments. It has been a pleasure to be involved with your properties over the last 10 years and to provide you with non-stop guaranteed rent over that time. Your pro-active approach to keeping both properties well-maintained has helped to secure and retain some excellent tenants all of which contributes to your investment return. Many thanks. Jonathan ...

“any issues usually resolved within 24 hours i......”

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Aug 14,2019
Minithumbup
Harriet
Robert
By: 'emma roberts'
Aug 14,2019
1 people found
this helpful
any issues usually resolved within 24 hours if not same day. polite friendly helpful staff. good correspondence. only thing I would say is previous tenant hadn't cleaned very well before moving out. oven and toilet dirty. marks on walls. deep clean or even lick of paint ...
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By: Jonathan
Aug 27, 2019
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Hi Emma, many thanks for posting a review for us and for your positive comments. Sometimes out-going tenants do not always leave things quite we would wish but I very much hope that you have settled in well and are enjoying your new home. If you have any issues, we will be happy to help. Best wishes from all the team. Jonathan ...

“Joanna has been like a breath of fresh air!! ......”

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Aug 14,2019
Minithumbup
Joana Ursica
By: 'Siobhan haythorne'
Aug 14,2019
0 people found
this helpful
Joanna has been like a breath of fresh air!! Nothing has been too much trouble for her and she deals with issues quick and efficient. Thank you to all the staff at the Doncaster branch you have all been A class, very easy to deal ...
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“Greatfull...”

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Aug 14,2019
Minithumbdown
By: 'Christopher chew'
Aug 14,2019
0 people found
this helpful
Just writing a quick review about Jennifer middleton, donna they have been brilliant helping me get my flat. Each time I have come in i have had great help off both of them to get to this point and i appreciate all the help. Thank ...
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“Very Good Services...”

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Aug 13,2019
Minithumbup
Gosia Prazeniak
Eliot
By: 'Ella'
Aug 13,2019
0 people found
this helpful
I have let through Northwood Leicester recently and so far the service has been great. Couldn’t wish for more understanding and helpful people to deal with. Defo recommend them!...
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“Louise is incredibly efficient and profession......”

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Aug 13,2019
Minithumbup
By: 'Shane Welch'
Aug 13,2019
1 people found
this helpful
Louise is incredibly efficient and professional in her approach, has a positive attitude and leaves no stone unturned to ensure every detail is completed to a high standard. I wouldn't work with anyone else....
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“Northwood is our agency and they have been extremely friendly ......”

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Aug 13,2019
Minithumbup
By: 'B'
Aug 13,2019
3 people found
this helpful
Northwood is our agency and they have been extremely friendly and prompt in answering our queries and have handled the whole moving in process very efficiently and were very supportive. The only thing I don't like is the quarterly inspection but most agencies seem to ...
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By: Jonathan
Aug 16, 2019
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Hello B, Thank you so much for taking the time to post feedback and for your lovely comments. Inspections are part of what we are required to do on behalf of owners to check that properties are being looked after. Once we are confident that is the case however and we have got to know new tenants better over time, we are sometimes able to reduce the frequency of such inspections. We want you to feel happy and settled living in your new home and if you would prefer a longer tenancy term at some po ...

“Friendly, helpful and personable staff who ar......”

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Aug 13,2019
Minithumbup
Harriet
By: 'Anthony Warner'
Aug 13,2019
2 people found
this helpful
Friendly, helpful and personable staff who are always available and happy to help with any issues. I would recommend Northwood Worcester to anyone seeking accommodation. Very happy with all of the staff, especially Harriet....
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By: Jonathan
Aug 16, 2019
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Hello Anthony, Many thanks for sparing the time to leave a review for us and for your positive feedback. It has been a pleasure to help facilitate your move back to Worcester and it is lovely that you have settled in so well along with the 4-wheeled lady. We will be keeping an ear out to see how long it takes your accent to revert back to Midlands vernacular! Best wishes from all of us. Jonathan ...

“Great service from true team and especially S......”

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Aug 13,2019
Minithumbup
By: 'Sam'
Aug 13,2019
0 people found
this helpful
Great service from true team and especially Simon! Helpful throughout and a pleasure to deal with! Made my first time buy a breeze!...
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“A good letting agents. Easy to communicate wi......”

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Aug 13,2019
Minithumbup
Adam
Hannah
By: 'Luke Warwick'
Aug 13,2019
2 people found
this helpful
A good letting agents. Easy to communicate with, fixed problems in the property quickly and smoothly and were overall fair....
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“Amazing! From the start Northwood staff was a......”

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Aug 13,2019
Minithumbup
By: 'Sebiha Bal'
Aug 13,2019
1 people found
this helpful
Amazing! From the start Northwood staff was amazing. They've been professional, helpful all the time and sooo quick So glad we choose Northwood , fantastic team , absolutely no hesitation in recommending Northood ! Easy&Quick Thanks Robert,Sarah&Harriet...
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By: Jonathan
Aug 16, 2019
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Hi Sebiha, Thank you for leaving your wonderful review. The best advert for any business is a happy customer willing to recommend it to others and it gives us all a warm glow inside to know we are getting it right. We hope you continue to be very happy in the flat and if you have any problems at any time, we are here to help. Best wishes and thanks again. Jonathan ...

“Fantastic service...”

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Aug 12,2019
Minithumbup
Sam Doveton
By: 'Lisa Williamson'
Aug 12,2019
0 people found
this helpful
I experienced the Northwood brand, many years ago when I first dealt with Fiona after I bought my first buy to let property in the Westbury area. At the time, she was helpful and very professional. More recently, I have had dealings with Sam, lettings ...
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“Wonderful Team...”

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Aug 11,2019
Minithumbup
Andy
Gosia Prazeniak
By: 'Sean Taylor'
Aug 11,2019
0 people found
this helpful
Have used these guys are years now, wouldn't go anywhere else. I am constantly updated on any property issues, which are resolved quickly and efficiency. I have used Andy for fully managed and more recently their Guaranteed Rent Scheme. Slightly less profit, but paid every ...
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“Sam's the man! Northwood Warminster have been......”

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Aug 09,2019
Minithumbup
By: 'Julian Quail'
Aug 09,2019
0 people found
this helpful
Sam's the man! Northwood Warminster have been spot on helping us deal with a tenancy that went toxic. Our previous Agents were not up to the mark, but since Northwood took over, they have been very proactive and I am much more confident now of ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Watford, WD24

Warrington, WA1

Maidenhead, SL6

Southport, PR8

Peterborough, PE1

Northampton, NN1

Newcastle upon Tyne, NE5

Milton Keynes, MK16

Leeds, LS7

Leicester, LE2

Liverpool, L12

Beverley, HU17

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Retford, DN22

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Barnstaple, EX31

Crawley, RH10

Hereford, HR4

Macclesfield, SK11

Salisbury, SP1

Telford, TF1

Wrexham, LL11

Bolton, BL1

Oldham, OL1

Sutton, SM2

Southampton, SO15

Stoke on Trent, ST4

Preston, PR1

Luton, LU1

Coventry, CV1

Sheffield, S6

Waterlooville, PO7

Portsmouth, PO6

Lincoln, LN2

Oxford, OX4

Sale, M33

Wokingham, RG40

Cambridge, CB1

Exeter, EX1

Eastbourne, BN21

Reading, RG1


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