Northwood
4.8/5, 7722 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
92% lettings valuation accuracy
94% lettings fee satisfaction



Property Features

Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £13,500,000
Lettings 92% 94% £275 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2364 69 3159 229 983 12 509 8 338 51
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Images & Videos

“Excellent service, as expected...”

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May 19,2021
Minithumbup
By: 'Emma Hayward'
May 19,2021
3 people found
this helpful
Lauren Foster is professional, polite, conscientious and shows integrity. She always ensures my properties are compliant with the latest regulations and makes sure I receive any recommendations for action within a timely manner. I can rest assured in knowing my properties are well looked after ...
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By: Jonathan
May 24, 2021
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Hi Emma, Many thanks for your kind comments and positive feedback, it is very much appreciated by Lauren and all of the team. You have been a landlord client of ours now for several years and it is lovely to know that you are really pleased with the service you receive for your properties. Best wishes, Jonathan ...

“Very positive experience renting with Northwo......”

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May 19,2021
Minithumbup
By: 'Mrs'
May 19,2021
0 people found
this helpful
Very positive experience renting with Northwood, Juliet and the team have been great and have kept me up to date with how my application is processing,...
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“Holly regularly updates me on the property an......”

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May 19,2021
Minithumbup
Holly
By: 'Daniel'
May 19,2021
0 people found
this helpful
Holly regularly updates me on the property and is very effective when it comes to work needing to be done. A very helpful and professional person who I am glad to have in charge of my property....
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By: Adrian Taylor
May 19, 2021
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Hello Daniel. Many thanks for taking the time to leave Holly such a wonderful review, I know she will be delighted and very appreciative. ...

“Squires Viewing Review...”

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May 18,2021
Minithumbup
Lily
By: 'DJ'
May 18,2021
0 people found
this helpful
Lily was very friendly and upbeat, which kept us fully engaged throughout the viewing. She had answers to all of our questions (and there were a lot of them), and the letting process in general has been relatively straightforward and not tedious....
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By: Lily
May 18, 2021
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Thank you, for the lovely review. ...

“Very helpful...”

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May 18,2021
Minithumbup
Lily
By: 'Mathew'
May 18,2021
0 people found
this helpful
Really helpful and fast to respond to all questions or issues, would recommend to anyone looking to rent in Bristol....
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By: Lily
May 18, 2021
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Thank you for the lovely review, I really appreciate this. ...

“TERESA Gierej...”

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May 18,2021
Minithumbdown
Arjan
By: 'TERESA'
May 18,2021
0 people found
this helpful
Arjan is a professional who knows what he is doing. Fast professional service. He is factual, to the point and to the point, and he is punctual. He helped me a lot with the formalities and he was in touch with me all the time ...
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“Northwood review...”

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May 18,2021
Minithumbup
By: 'Joe'
May 18,2021
0 people found
this helpful
The team at Northwood are very helpful, clear and concise throughout the whole rental process. They are always on hand to help and advise me. I cannot recommend them enough....
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“I would highly recommend Northwood letting ag......”

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May 18,2021
Minithumbup
Robert
Maria
By: 'Claire'
May 18,2021
2 people found
this helpful
I would highly recommend Northwood letting agents in Worcester. They have been friendly and professional, making the process of letting my house smooth and stress free....
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By: Jonathan
May 20, 2021
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Hello Claire, Thank you for posting a review and for your positive feedback. It has been a pleasure for us to help with the letting of your lovely property. The new occupiers could not have been more excited when they collected the keys and the work put into preparing the property for rental has been well worth it from the letting and on-going management side of things. Best wishes from all of us, Jonathan ...

“The service and support I got from Northwood ......”

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May 18,2021
Minithumbup
By: 'Sophie'
May 18,2021
0 people found
this helpful
The service and support I got from Northwood Epsom brand was nothing less then outstanding! Everything was dealt with efficiently. I was nervous about my first move and Angela made me feel so comfortable and gave me so much information about moving. I can not ...
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“Lou is a great agent to work with!!...”

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May 17,2021
Minithumbup
Louise
By: 'Sophie Faulkner'
May 17,2021
2 people found
this helpful
Lou is a great agent to work with!! She has knowledge of the property and covers off the main questions that you naturally want to ask as a tenant. He polite and friendly nature helps you to relax and not rush the viewing....
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“Elise was always helpful and knowledgeable. ......”

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May 17,2021
Minithumbup
Elise
By: 'Lesley'
May 17,2021
0 people found
this helpful
Elise was always helpful and knowledgeable. But when we came up against problems with our Exchange she was an absolute star ⭐️ Phoning the solicitors, and clients until she knew That we were happy. At an extremely stressful time she was simply brilliant. Many Thanks Elise ....
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By: Elise Wharrad
May 18, 2021
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Thank you for such a lovely review. It has been my absolute pleasure to help you through this. I know how worried you have both been but now everything is sorted, you can look forward to moving into your lovely new home. ...

“Excellent assistance. Patience Simpson at Nor......”

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May 17,2021
Minithumbup
By: 'Rohith'
May 17,2021
0 people found
this helpful
Excellent assistance. Patience Simpson at Northwood Ashford is prompt and helpful! Couldn’t have asked for better letting agents. Highly recommended letting agency with a competent hassle free experience....
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“Lily at Northwood has been excellent. She has......”

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May 17,2021
Minithumbup
Lily
By: 'Aimee Blair'
May 17,2021
0 people found
this helpful
Lily at Northwood has been excellent. She has been responsive when answering queries. She has also kept me informed at each stage of the rental which as a new customer is very reassuring....
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By: Lily Chapman
May 18, 2021
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Thank you Aimiee. ...

“Louise is friendly, helpful and bubbly....”

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May 15,2021
Minithumbup
Louise
By: 'David'
May 15,2021
2 people found
this helpful
Louise is friendly, helpful and bubbly. Her personable attitude made the formalities of viewing a property just a little more enjoyable and we would like to thank her for her help....
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“Paul recently sold a property for me. He was ......”

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May 15,2021
Minithumbup
Paul
Livvie
By: 'Donna Toomey'
May 15,2021
1 people found
this helpful
Paul recently sold a property for me. He was fabulous the whole way through, keeping us up to date and always available when we needed him. I wouldn’t hesitate to recommend Northwood due to his professionalism and first class conduct throughout the whole transaction....
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“AVOID, AVOID, AVOID...”

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May 15,2021
Minithumbdown
By: 'glen'
May 15,2021
0 people found
this helpful
zero stars, I was trying to rent a property from the Aberdeen branch and I have dealt with many estate agents in the past. Unhelpful, rude, disorganised, didnt turn up for viewing, the customer definitely does not come first. Staff complaining about being under staffed. ...
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Was this helpful? Yes
By: Matt Pullinger
May 18, 2021
View all comments (1)
We are sorry to read your review. We have no note of any unattended viewings. Often we have instructions from a landlord that a property must be let as seen. The offer of six months rent in advance often can't be accepted by a landlord due to legislation in relation to deposit protection and in view of the fact there are now no fixed length of tenancy terms. We are more than happy to discuss your concerns further on 01224 218450 ...

“I cannot praise Paul Surtees at Northwood hig......”

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May 14,2021
Minithumbup
Paul
Livvie
By: 'John'
May 14,2021
0 people found
this helpful
I cannot praise Paul Surtees at Northwood highly enough. My property was in a long chain but he seemed to be the only person who genuinely cared about getting the best outcome for me throughout. I've been underwhelmed by estate agents in the past but ...
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“Paul Surtees handled the sale of my property ......”

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May 14,2021
Minithumbdown
Paul
Livvie
By: 'Jacqui'
May 14,2021
1 people found
this helpful
Paul Surtees handled the sale of my property which wasn't the easiest of transactions to say the least. The whole process was handled with completion professionalism throughout. I would thoroughly recommend Northwood to anyone who was considering selling or buying a house. Thank you Paul....
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“Catherine morrow - Catherine was very helpful......”

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May 13,2021
Minithumbup
By: 'Dee'
May 13,2021
0 people found
this helpful
Catherine morrow - Catherine was very helpful in getting my issues resolved, she checked back with me throughout to ensure things progressed as she had advised. When things didn’t quite go to plan she was very swift in following up and resolving for me. ...
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“Absolutely the best estate agent I have ever...”

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May 13,2021
Minithumbup
Andy
Tyler Thompson
By: 'Steve'
May 13,2021
0 people found
this helpful
Absolutely the best estate agent I have ever worked with, I have worked with a few estate agents over the years on various properties. I cannot understate how it like night and day dealing with Northwood compared to everyone else. Over the years we have ...
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“Much-appreciated, personal service...”

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May 13,2021
Minithumbup
By: 'Rebecca W'
May 13,2021
0 people found
this helpful
We bought our house from Mark at Northwood and found him excellent to deal with in all aspects of the purchase. He was knowledgable about the house and the area, always quick to respond to queries and seemed to be genuinely happy for us when ...
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“Northwood have been excellent to deal with...”

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May 13,2021
Minithumbup
By: 'Alison'
May 13,2021
0 people found
this helpful
Northwood have been excellent to deal with throughout our tenancy and remained helpful even after our departure from the property....
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“Contacted Jasmine on Tuesday 11 May in relati......”

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May 13,2021
Minithumbup
By: 'Jo'
May 13,2021
0 people found
this helpful
Contacted Jasmine on Tuesday 11 May in relation to a broken toilet flush. She responded immediately to say that she'd been in touch with the contractor and I should hear from him directly. As promised he called within about an hour, came and had a look ...
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“Called northwood about a house for sale on th......”

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May 12,2021
Minithumbdown
By: 'Xx'
May 12,2021
0 people found
this helpful
Called northwood about a house for sale on the market which a was interested the person which answer the phone confirm she will check with the house owner& availability for an appointment and never had an updates.This is not professional pretending they are there ...
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“Holly is helpful and efficient, she is friend......”

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May 12,2021
Minithumbup
Holly
By: 'Sarah'
May 12,2021
0 people found
this helpful
Holly is helpful and efficient, she is friendly and professional. We have found Holly to be polite, understanding and uses logic to resolve any issues quickly without any drama!...
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By: Adrian Taylor
May 12, 2021
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Hello Sarah Many thanks for taking the time to reviews Holly's service. She will be delighted, as she gets a real buzz out of helping her clients and being recognised for her effort. Hopefully, we will continue to prevent any dramas. Have a good evening. ...

“Jay was very helpful, kind and considerate. J......”

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May 11,2021
Minithumbup
Jay
By: 'None'
May 11,2021
0 people found
this helpful
Jay was very helpful, kind and considerate. Jay listened to me and showed me empathy, she took my details down in case any lettings come up which would suit my families needs. Jay is a shining example of how to do her job correctly, she ...
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By: Adrian Taylor
May 12, 2021
View all comments (1)
Thank you very much for your kind words, I know Jay will appreciate your review, we hope you find the right property soon. If we can be of any further help, please do not hesitate to contact us again. ...

“The agent was very responsive and kind.Very ......”

Share on :
May 11,2021
Minithumbup
Arjan
By: 'Yuliyana Petrova'
May 11,2021
0 people found
this helpful
The agent was very responsive and kind. Very good! It is very easy to communicate end we make good deals for him....
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“Highly recommend anything to do with property...”

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May 10,2021
Minithumbup
Nikki
Holly
By: 'Lake Side'
May 10,2021
0 people found
this helpful
To summarise: - We had to convert a miniature French chateau to everyday tastes to be able to let - Nikki stood by day and night, week-ends, bank holidays, at all hours and weathers liaising with us and the builder. Her great sense of humour ...
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“Professional and reliable agency....”

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May 10,2021
Minithumbup
By: 'Natalia'
May 10,2021
0 people found
this helpful
Professional and reliable agency. Every email was responded to, every viewing followed up with feedback. The sale went smoothly even with all the restrictions of lockdown. Highly recommend Northwood St Albans....
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“Happy with Northwood Liverpool. The sale wasn......”

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May 10,2021
Minithumbup
Ruth
By: 'Pablo'
May 10,2021
0 people found
this helpful
Happy with Northwood Liverpool. The sale wasn't an easy one but was managed by Ruth with professionalism and calm, and finally it all ended as expected....
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Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood

Individual Branch Awards

Aberdeen, AB25

Ashford, TN24

Carlisle, CA1

Crewe, CW11

Doncaster, DN8

Doncaster, DN2

Hereford, HR4

High Wycombe, HP13

LEICESTER, LE3

Lincoln, LN2

Liverpool, L12

Maidenhead, SL6

Newcastle upon Tyne, NE5

Northampton, NN1

Southport, PR8

St Albans, AL1

Warminster, BA12

Worcester, WR1

York, YO1

Birmingham, B5

Bristol, BS3

Leeds, LS7

London, SE27

Warrington, WA1

Portsmouth, PO6

Cheltenham, GL52

Derby, DE1

Wirral, CH60

Bromley, BR1

Watford, WD24

Peterborough, PE1

Milton Keynes, MK16

Beverley, HU17

Retford, DN22

Southampton, SO15

Luton, LU1

Coventry, CV1


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Northwood