Northwood
4.8/5, 6902 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
91% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £3,299,500
Lettings 91% 94% £275 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2200 61 2771 212 849 9 434 6 312 48
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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NALS
Images & Videos

“Northwood Worcester...”

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Jul 09,2020
Minithumbup
Harriet
Robert
By: 'Grace Hewitt'
Jul 09,2020
2 people found
this helpful
I can’t recommend Northwood, Worcester enough, they have been incredibly efficient and professional throughout. Thank you for making the letting process as stress free as possible....
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By: Jonathan Edwards
Jul 14, 2020
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Hi Grace, thank you for taking the time to post a review and for your positive feedback, it is very much appreciated. It has been a pleasure to be involved with your Barbourne property and we look forward to helping you with the next phase. Best wishes from all of us. Jonathan ...

“Northwood Leeds...”

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Jul 09,2020
Minithumbup
Richard
Hannah
By: 'Candy De Carvalho'
Jul 09,2020
2 people found
this helpful
Northwood are professional, friendly and are efficient. Having dealt with Hannah and Richard they were both phenomenal, and were always willing to assist with any queries. Reporting of any issues during our letting period was a breeze and was swiftly attended too by their go ...
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“Joana is always happy to help and always chas......”

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Jul 09,2020
Minithumbup
Joana Ursica
By: 'Natalie Evans'
Jul 09,2020
0 people found
this helpful
Joana is always happy to help and always chases things up. When we have had work done Joana has phoned to check the work is OK....
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“Very professional and friendly service. Helen......”

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Jul 07,2020
Minithumbup
Helen
By: 'Ksenia'
Jul 07,2020
1 people found
this helpful
Very professional and friendly service. Helen has been excellent in providing with information at an impressive speed. Her thorough and honest reports have made the moving in after just one online viewing very easy....
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“Staff are friendly and quick to respond regar......”

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Jul 07,2020
Minithumbup
Tyler Thompson
By: 'Kim morton'
Jul 07,2020
0 people found
this helpful
Staff are friendly and quick to respond regarding any questions. All bills are taken care of when you leave, photographs and meter readings taken before you leave to make it easy for you....
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“Great service...”

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Jul 05,2020
Minithumbup
By: 'Luke Found'
Jul 05,2020
0 people found
this helpful
I had to move out in a bit of a hurry and this was during lockdown too, they were very understanding and they took all the essential info and processed everything in great time and got me moved in within a few days. Very approachable ...
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“"Above And Beyond"...”

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Jul 03,2020
Minithumbup
Gosia Prazeniak
By: 'Adele Hollowood'
Jul 03,2020
0 people found
this helpful
Gosia and her team are very professional and have a great deal of knowledge when it comes to selling or renting your property, they go above and beyond to make sure there clients receive the best service possible....
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By: Andy McGarrick
Jul 03, 2020
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Adele: thank you so much for those words - Gosia and the team will be so pleased to know their hard work is so appreciated. Kind of you to take the trouble to pass that on to the world! Hope all is prospering with you. From Andy (owner) ...

“Excellent viewing!...”

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Jul 02,2020
Minithumbup
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Samuel Jeffries
By: 'Sam Simpson'
Jul 02,2020
0 people found
this helpful
Even though we didn’t go through with the purchase at Beacon House, St Albans, we were really impressed with Samuel Jeffries. Absolute gentleman since we arrived! We can’t thank Samuel enough for his assistance throughout the whole viewing. Thank you Samuel Jeffries and ...
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“Fantastic service from start to finish.Lovel......”

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Jul 01,2020
Minithumbup
Lindsey Bennett
Laura
By: 'Richard Hogg'
Jul 01,2020
0 people found
this helpful
Fantastic service from start to finish. Lovely staff that are always happy to help. LAURA, LINDSEY and CHERYL were all on the same page when it came to comunication. i could speak to anyone of them at any time and didnt have to repeat myself. ...
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“Moved into our little flat today, Helen was v......”

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Jul 01,2020
Minithumbup
Helen
By: 'Amy Burgess'
Jul 01,2020
0 people found
this helpful
Moved into our little flat today, Helen was very kind and helpful! She was always updating us with information! Very easy to deal with through the process. Very quick to respond to emails and we feel like if we have any issues we can contact ...
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“Guaranteed Rent / Estate Agency / Overseas Management - Northwood have it all covered, and covered very well....”

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Jul 01,2020
Minithumbup
By: 'Andy Paul'
Jul 01,2020
0 people found
this helpful
Over the past 3 years, we have had significant dealings with Northwood in multiple roles and throughout this time have been left thoroughly impressed with their service offering, and ability to handle our property while we moved and lived overseas. We initially engaged Northwood Aberdeen to ...
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By: Matt Pullinger
Jul 02, 2020
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Many thanks for this great feedback we really appreciate this and are delighted to be of service. Best regards Matt Pullinger ...

“Review at the end of the tenancy...”

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Jul 01,2020
Minithumbdown
By: 'Luis'
Jul 01,2020
0 people found
this helpful
Disappointed with the amount of money is been taken from the deposit as Northwood has not taking in consideration how the property was at the beginning of the tenancy and how we have take care of, they were unable to tell us about the parking ...
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By: Ashleigh Evans
Jul 02, 2020
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Dear Luis, I am sorry that you do not agree with deposit deductions that your landlord has claimed for. As an agent, we work on behalf of the landlord and whilst we can provide our professional advise to them, I'm afraid that we have to take their instructions when it comes to making a claim against a tenancy deposit. If you do not agree with the claim that your landlord has suggested, you are able to the deposit into a dispute where an independent adjudicator will then assess all evidence ...

“Wonderful service throughout, Helen helped us......”

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Jun 30,2020
Minithumbup
Helen
By: 'Dearna Austin'
Jun 30,2020
0 people found
this helpful
Wonderful service throughout, Helen helped us to navigate the paperwork and make it work for us despite all the stress and pressures of covid isolation! It's our first time seeking a rental as a couple, and no longer as students, and Helen helped make the ...
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“My experience with Northwood s management lea......”

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Jun 30,2020
Minithumbdown
By: 'Julie Evans'
Jun 30,2020
0 people found
this helpful
My experience with Northwood s management leaves a lot to be desired, I think they should be sent to retrain about customer services as there attitude towards perspective clients is quite abrupt and rude, I can only say that I am pleased now that I'm ...
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By: Sara Butler
Jul 01, 2020
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I am sorry you have felt that our correspondence has been rude and abrupt, that is not at all how we wish to come across. Due to Covid 19 we have had to change our systems to meet the government requirements which has affected our normal service in terms of processes. I know that you felt that having to follow the online referencing difficult and we spent time taking you through this. We are thorough with the information we require and the referencing we do to protect our landlords. We do wor ...

“Easy straightforward letting process. Really ......”

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Jun 29,2020
Minithumbup
Lily
By: 'Shelby'
Jun 29,2020
0 people found
this helpful
Easy straightforward letting process. Really quick & easy Helpful friendly staff, kept in contact each step of process. Recommend as a company...
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“Alex at Northwood Estate Agents , has helped ......”

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Jun 29,2020
Minithumbup
By: 'Vanessa Heywood'
Jun 29,2020
0 people found
this helpful
Alex at Northwood Estate Agents , has helped me find tenants for my cottage twice and he was extremely helpful, understanding , professional and efficient. I will definitely be using him again and would recommend his services to all....
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“Found the experience with Northwood very prof......”

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Jun 29,2020
Minithumbup
By: 'Andy King'
Jun 29,2020
0 people found
this helpful
Found the experience with Northwood very professional and the whole process went smooth...Was the guarantor for a flat my daughter rented for a year at Uni and no complaints.......
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By: Matt Pullinger
Jun 30, 2020
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Many thanks for this great feedback we really appreciate it, best regards Matt Pullinger ...

“Kirsty was so helpful and efficient with us, ......”

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Jun 26,2020
Minithumbup
Kirsty Mead
By: 'Kate Bowman'
Jun 26,2020
0 people found
this helpful
Kirsty was so helpful and efficient with us, even when we are half way round the world! Thank you so much!...
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By: Fiona Bradbury
Jun 26, 2020
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Dear Kate, its great to have positive comments and we really appreciate you taking the time to do a review. Many thanks! ...

“Northwood estate agents is amazing and lovely......”

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Jun 25,2020
Minithumbup
Lily
By: 'Jade Delaney'
Jun 25,2020
0 people found
this helpful
Northwood estate agents is amazing and lovely staff there too! We applied for a house 2 weeks ago and we are moving in today, we spoken to Lily from Northwood and she has helped us a lot! Lily is a lovely lady and I couldn’t ...
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“Erica was so helpful and patient with me as m......”

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Jun 24,2020
Minithumbup
Erica
By: 'Amber Hope'
Jun 24,2020
0 people found
this helpful
Erica was so helpful and patient with me as my first time renting through an agency instead of private renting and I'm very happy with this experience...
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“I haven't had any bother at all with using no......”

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Jun 24,2020
Minithumbup
By: 'Douglas'
Jun 24,2020
0 people found
this helpful
I haven't had any bother at all with using northwood in aberdeen. Any issue always get fixed and i get notified by Nicola of any safety checks which can get re sheduled around my work....
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By: Matt Pullinger
Jun 24, 2020
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Many thanks for this great feedback we are delighted to be of service, best regards Matt Pullinger ...

“It's incredibly rare for me to write a review......”

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Jun 23,2020
Minithumbup
Lily
By: 'Luke D'
Jun 23,2020
0 people found
this helpful
It's incredibly rare for me to write a review, though this is an exception. Estate/letting agents pre the fee ban where a nightmare to deal with, though I have to give credit when credit is due. Lily at Northwood on North Street Bristol was ...
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“Great experience using Northwood. Very knowle......”

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Jun 23,2020
Minithumbup
By: 'Jenna Keating'
Jun 23,2020
0 people found
this helpful
Great experience using Northwood. Very knowledgeable and pleasant to deal with. Maintained constant communication throughout the process. Would highly recommend....
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“Great service from start to finish from Sam...”

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Jun 23,2020
Minithumbup
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Samuel Jeffries
By: 'James Vause'
Jun 23,2020
0 people found
this helpful
Great service from start to finish from Sam and team - particularly while during COVID-19 but was able to ensure safety at the same time....
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“Reassuringly professional...”

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Jun 22,2020
Minithumbup
Chris
By: 'Jen Coulson'
Jun 22,2020
1 people found
this helpful
We've only just gone on the market - during lockdown which is a strange experience for all! Chris was incredibly reassuring about the whole process and we're over the moon with our advert and pictures. We also took advantage of the Scope360 virtual tour which ...
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“Very helpful and pleasant. Have a great under......”

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Jun 22,2020
Minithumbup
Tracey Hankin
Sacha Cooke
By: 'Tommy Reeve'
Jun 22,2020
0 people found
this helpful
Very helpful and pleasant. Have a great understanding and communication. They were efficient and polite any question I had they answered and explained perfectly...
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“Tim Miller is an extremely impressive agent. ......”

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Jun 22,2020
Minithumbup
By: 'Josephine'
Jun 22,2020
0 people found
this helpful
Tim Miller is an extremely impressive agent. He is fast, responsive and professional. He is excellent in his communication with me which is challenging given that I am in New Zealand . I trust him with managing my property . He has demonstrated that he has found ...
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“Very disappointed and let down....”

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Jun 22,2020
Minithumbdown
Erica
Georgina
By: 'Kerry Prangnell'
Jun 22,2020
0 people found
this helpful
Very disappointed and let down. Having seen a property advertised with a different letting agent just as lockdown hit us, i was subsequently informed that the property I was enquiring about has been handed over to Northwood. I immediately contacted Northwood the 10th and 11th ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Warrington, WA1

Ashford, TN24

Maidenhead, SL6

Portsmouth, PO6

Northampton, NN1

Newcastle upon Tyne, NE5

Leeds, LS7

Leicester, LE2

Liverpool, L12

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Watford, WD24

Southport, PR8

Peterborough, PE1

Milton Keynes, MK16

Beverley, HU17

Retford, DN22

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Southampton, SO15

Luton, LU1

Coventry, CV1

Sheffield, S6

Preston, PR1

Waterlooville, PO7

Lincoln, LN2

Exeter, EX1


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