Northwood
4.8/5, 6241 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
90% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Northwood - Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £3,299,500
Lettings 90% 94% £275 £5,007
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2017 62 2447 205 782 9 399 4 275 43
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“I have so far had a great experience renting ......”

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Aug 26,2019
Minithumbup
Jennifer
Donna
By: 'John Halfacre'
Aug 26,2019
2 people found
this helpful
I have so far had a great experience renting through Northwood. Donna was great about getting me into see the flat and I felt was honest and fair during our walk through. Jennifer was great about helping me get the paperwork sorted and answering all ...
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By: Jennifer Middleton
Aug 27, 2019
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It has been a pleasure helping you find suitable accommodation for your time in York. It is our aim to be honest and helpful at all times and we are glad that we achieved this. We look forward to continuing the relationship with you as your tenancy progresses. ...

“Very thorough and trust worthy letting agent.......”

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Aug 26,2019
Minithumbup
Harriet
Jonathan
By: 'Russell Browne'
Aug 26,2019
1 people found
this helpful
Very thorough and trust worthy letting agent. I've been with them for two years and just signed up again for 3 more. Very helpful with any issues and clear explanations....
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“Excellent service, they go above and over wit......”

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Aug 26,2019
Minithumbup
Christopher
Rebecca
By: 'Lesley Millar'
Aug 26,2019
0 people found
this helpful
Excellent service, they go above and over with help etc, would recommend Colin to anyone. Hassel free experience would certainly go with them again....
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“Lily and the Northwood group have been friend......”

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Aug 26,2019
Minithumbup
Lily
By: 'Tiffany Alisha Pendleton'
Aug 26,2019
0 people found
this helpful
Lily and the Northwood group have been friendly and helpful throughout all my interactions. Lily is always very responsive and helped me with go-betweens with the previous tenant....
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“Very good service and responsive personnel....”

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Aug 25,2019
Minithumbup
Sadia
By: 'Dimitris K'
Aug 25,2019
0 people found
this helpful
Very good service and responsive personnel. They take care of you not only during the process, but also after you move in. Happy to deal with....
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“The service is so efficient that renting out ......”

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Aug 24,2019
Minithumbup
By: 'Jackie'
Aug 24,2019
2 people found
this helpful
The service is so efficient that renting out my property is easy - I would highly recommend - Harriet is my contact and she is professional and friendly and gets the job done...
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“I am very happy to recommend Louise from Nort......”

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Aug 23,2019
Minithumbup
Louise
By: 'Keith @ Verismart Inventories'
Aug 23,2019
1 people found
this helpful
I am very happy to recommend Louise from Northwood in Northampton. Like the rest of the team in the office, Louise works hard to offer a highly professional service and is always customer focused. I appreciate her direct style and no-nonsense approach which means she ...
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“Excellent Service and communication...”

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Aug 23,2019
Minithumbup
Victoria
By: 'Peter Henderson'
Aug 23,2019
0 people found
this helpful
Northwood have just sold my property, not only did they get me the asking price i wanted they did so in a week of it going on the market. Their service and communication has been exceptional....
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“As this was my first time renting a property,......”

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Aug 23,2019
Minithumbup
By: 'Jasmine'
Aug 23,2019
0 people found
this helpful
As this was my first time renting a property, Northwood made it simple and a painless process by walking through each part with me and explain everything properly. Everyone needs to be using Northwood Newcastle!!!...
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“Fantasic...”

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Aug 23,2019
Minithumbup
Victoria
By: 'Mr Singh'
Aug 23,2019
0 people found
this helpful
I have dealt with a lot of estate egants but Northwood is the only one that stands out from the crowd they were very professional and keep in contact throught the process....
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“Finding tenants for my property was a problem......”

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Aug 23,2019
Minithumbup
Sara
Michaela
By: 'Buta'
Aug 23,2019
0 people found
this helpful
Finding tenants for my property was a problem until I spoke to Sara and Michaela from Northwood. They found me great tenants and moved them in within two weeks. Really pleased that I made that call....
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“Been absolutely fantastic throughout...”

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Aug 23,2019
Minithumbup
Jack
By: 'Calum'
Aug 23,2019
0 people found
this helpful
Northwood have been absolutely fantastic throughout my yearlong tenancy. They did their very best to get me moved in as soon as at the start, and they were completely stress free! This was my first time renting by myself and it couldn't have been smoother ...
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“Reassuring and professional...”

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Aug 23,2019
Minithumbup
Victoria
By: 'Thom Willemse'
Aug 23,2019
0 people found
this helpful
We are still in the beginning stages of arranging our new home with Northwood, but their service has been putstanding. We are a foreign couple which brings with it some complications and stress, but Northwood has been incredibly reassuring and professional, and they keep in ...
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“Having never rented before and unsure of the ......”

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Aug 23,2019
Minithumbup
By: 'Simon Tattersfield'
Aug 23,2019
1 people found
this helpful
Having never rented before and unsure of the process, Northwood took me through the process step by step, excellent on going service, would highly recommend....
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“I’ve been a tenant through Northwood for abou......”

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Aug 23,2019
Minithumbup
By: 'Shaun Burns'
Aug 23,2019
0 people found
this helpful
I’ve been a tenant through Northwood for about 18 months now and the service is superb, the staff are very friendly and helpful. I deal mainly with Rebecca and she is fantastic and I couldn’t be happier....
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“Very polite & helpful all the way through fro......”

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Aug 23,2019
Minithumbdown
Robert
Sarah
By: 'Stuart Round'
Aug 23,2019
1 people found
this helpful
Very polite & helpful all the way through from viewing through to completion. Everything handled on time & accurately & I was kept up to date all the way through. Very friendly service & would definitely recommend, especially Rob & Sarah....
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“I have just rented a flat in Worcester through Northwood. ......”

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Aug 23,2019
Minithumbup
Robert
Sarah
By: 'Jonathan B'
Aug 23,2019
1 people found
this helpful
I have just rented a flat in Worcester through Northwood. They were very helpful and professional. I would definitely recommend them....
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“5 Stars to you...”

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Aug 22,2019
Minithumbup
Georgina
By: 'Pamela Robinson'
Aug 22,2019
0 people found
this helpful
Having what I thought a very difficult and trying sale due to circumstances beyond any ones control, Georgina kept calm and was professional during the entire process. Regular updates kept me informed so that I never had to worry about how the deal was tracking. 5 ...
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“Highly recommended...”

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Aug 22,2019
Minithumbup
Harriet
Jonathan
By: 'James Sadler'
Aug 22,2019
2 people found
this helpful
I have been very happy with the service provided by the team at Northwood since moving my properties from another agent. Pricing is fair and transparent and communication is excellent which is very important for me as I live abroad....
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“Always friendly and helpful. Always quick to ......”

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Aug 22,2019
Minithumbup
By: 'Paul Tuininga'
Aug 22,2019
1 people found
this helpful
Always friendly and helpful. Always quick to help if their is a problem with the property which happens rarely. Always friendly to deal with on the phone or in person....
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“Very professional team, quick and helpful. Re......”

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Aug 22,2019
Minithumbup
Harriet
Robert
By: 'Lennon'
Aug 22,2019
1 people found
this helpful
Very professional team, quick and helpful. Recommend to everyone! Extremely happy with their performance. In fact, I saved a lot after changed to Northwood....
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“Northwood Worcester...”

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Aug 22,2019
Minithumbup
Harriet
By: 'Harriet Jones'
Aug 22,2019
2 people found
this helpful
I have found that Northwood Worcester Branch have gone over and above to help me as a tenant. They answer all queries promptly and always strive to help me wherever they can. Couldn't rate them and their service more highly!...
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“purchase...”

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Aug 22,2019
Minithumbup
By: 'Mrs Victoria gillett'
Aug 22,2019
0 people found
this helpful
When my daughters landlord decided to sell the property. Northwood came and explained the procedure of what would happen and to reassure her. She then decided to purchase the property and they were extremely helpfully all the way through. I and my daughter could not ...
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“Great service very professional keeping you ......”

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Aug 22,2019
Minithumbup
Maria
By: 'Andrew cleary'
Aug 22,2019
3 people found
this helpful
Great service very professional keeping you informed at every stage both on letting and management of the property very pleased...
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“I’ve just rented a property through Northwood......”

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Aug 22,2019
Minithumbup
Jaime
By: 'Hayley robins'
Aug 22,2019
0 people found
this helpful
I’ve just rented a property through Northwood and throughout the process I was dealing with Jamie, she was fantastic, very polite and professional, and it was all dealt with very swiftly. Nothing was too much bother. I would definitely recommend Northwood and if you ...
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“Friendly,quick experience that has sorted us ......”

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Aug 21,2019
Minithumbup
By: 'Chris Harrison'
Aug 21,2019
1 people found
this helpful
Friendly,quick experience that has sorted us out with a great property. Communication is clear and relevant when we need it and wouldn't want to use another agency now...
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“What a great agent. As a tenant I have to say that Northwood Trur......”

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Aug 21,2019
Minithumbup
By: 'Ian Harris'
Aug 21,2019
0 people found
this helpful
As a tenant I have to say that Northwood Truro and their staff have been at all times professional and courteous. They have always done what they have said and in the given timescales. As someone who deals with letting agents on a regular basis ...
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“Fantastic House Sale Service...”

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Aug 21,2019
Minithumbup
By: 'neil mcintyre'
Aug 21,2019
0 people found
this helpful
I have dealt with a number of estate agents / property management companies and Northwood (Southport) are, by a wide margin, the BEST. From the get go I received really strong advice on what the market was doing and this enabled me to make a informed ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Watford, WD24

Warrington, WA1

Maidenhead, SL6

Southport, PR8

Peterborough, PE1

Northampton, NN1

Newcastle upon Tyne, NE5

Milton Keynes, MK16

Leeds, LS7

Leicester, LE2

Liverpool, L12

Beverley, HU17

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Retford, DN22

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Barnstaple, EX31

Crawley, RH10

Hereford, HR4

Macclesfield, SK11

Salisbury, SP1

Telford, TF1

Wrexham, LL11

Bolton, BL1

Oldham, OL1

Sutton, SM2

Southampton, SO15

Stoke on Trent, ST4

Preston, PR1

Luton, LU1

Coventry, CV1

Sheffield, S6

Waterlooville, PO7

Portsmouth, PO6

Lincoln, LN2

Oxford, OX4

Sale, M33

Wokingham, RG40

Cambridge, CB1

Exeter, EX1

Eastbourne, BN21

Reading, RG1


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Northwood