Northwood
4.8/5, 6902 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
91% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £3,299,500
Lettings 91% 94% £275 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2200 61 2771 212 849 9 434 6 312 48
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NALS
Images & Videos

“Excellent Service...”

Share on :
Jul 24,2020
Minithumbup
Helen
By: 'Jason Harle'
Jul 24,2020
1 people found
this helpful
As someone who is away a lot, the Team in Lincoln really do take the hassle out of letting property and always keep me well informed about the property. I've recommended them to others and will continue to use Northwood for a long time....
read full review
Was this helpful? Yes
By: Adrian
Jul 24, 2020
View all comments (1)
Thank you for taking time out your schedule to give Helen such a wonderful review. We set the team high standards and recognition, like your review really brightens their day, especially during the current challenging times when not all are so appreciative. Even better on a Friday, ready for the weekend. :-) ...

“Property re-let...”

Share on :
Jul 24,2020
Minithumbup
Jay
By: 'William Walton'
Jul 24,2020
1 people found
this helpful
I have recently had to re-let my property and Jay Lawton has don an excellent job especially with the covid 19 pandemic and all the difficulties that came with it job well done...
read full review
Was this helpful? Yes
By: Adrian
Jul 24, 2020
View all comments (1)
Hello Mr Walton. I am glad that Jay was able to find you a new tenant and that she matched to ambitious standards we try to reach. Whilst we are hopefully through the worst, if we can be of any further assistance please contact us directly. Stay safe ...

“I am a contractor who has worked with Northwo......”

Share on :
Jul 24,2020
Minithumbup
Helen
By: 'Liam'
Jul 24,2020
0 people found
this helpful
I am a contractor who has worked with Northwood for some time now and I find them very polite and extremely hard working professionals. I'm continually impressed with your fantastic customer service to allow me to carry out the work efficently that you provide to ...
read full review
Was this helpful? Yes
By: Adrian
Jul 24, 2020
View all comments (1)
Hello Liam. Many thanks for your feedback, only by working closely with you can we give our landlords and tenants the service standards we set ourselves. ...

“Very efficient , friendly and helpful . I had......”

Share on :
Jul 24,2020
Minithumbup
Helen
Jay
By: 'Tracie ashton'
Jul 24,2020
0 people found
this helpful
Very efficient , friendly and helpful . I had to move quickly , and nothing was too much trouble ....
read full review
Was this helpful? Yes
By: Adrian
Jul 24, 2020
View all comments (1)
Hello Tracie. Thank you for your review, we appreciate your support. I hope you are now settled in. ...

“I used Northwood to sell my bungalow because ......”

Share on :
Jul 23,2020
Minithumbup
By: 'David Ralphs'
Jul 23,2020
0 people found
this helpful
I used Northwood to sell my bungalow because the manager was very knowledgeable about the housing market and their fees were better than most. I sold the bungalow twice before I could find somewhere that was suitable for myself and my wife and they were ...
read full review
Was this helpful? Yes

“I am a first-time homebuyer and bought a hous......”

Share on :
Jul 23,2020
Minithumbup
Jayne
Victoria
By: 'Troy Astarte'
Jul 23,2020
0 people found
this helpful
I am a first-time homebuyer and bought a house advertised by Northwood. Throughout the whole experience, everyone at Northwood has been helpful, engaged, and friendly. The agents have been excellent at staying in touch and glad to offer their advice to me. Lockdown hit in ...
read full review
Was this helpful? Yes

“Service of Northwood was excellent...”

Share on :
Jul 23,2020
Minithumbup
Donna
By: 'Rakesh Reddy'
Jul 23,2020
1 people found
this helpful
The property was excellent. Service of Northwood was quick and smooth. Agency responds to queries on time.I would like to recommend this agency to others especially who are new to york( UK) and looking for peaceful place to live in. Special thanks to Catherine,...
read full review
Was this helpful? Yes

“I have only recently become a landlord and I ......”

Share on :
Jul 22,2020
Minithumbup
By: 'N. Adams'
Jul 22,2020
0 people found
this helpful
I have only recently become a landlord and I have had excellent advice and services from Northwood in Aberdeen, they know what is going on in the Aberdeen and are able to help with arranging works to the property and also safety certificates, thank you ...
read full review
Was this helpful? Yes
By: Matt Pullinger
Jul 22, 2020
View all comments (1)
Many thanks for this great feedback we really appreciate you taking the time to leave this review, best regards Matt Pullinger ...

“THANK YOU TO LOUISE FERRON...”

Share on :
Jul 20,2020
Minithumbup
Louise
By: 'maureen'
Jul 20,2020
2 people found
this helpful
Just wanted to say a very big thank you to Louise for your understanding. Although I started off with argument lol. But you remain calm and understanding. Thanks for the excellent service and trust it will remain like this😊. Thanks Louise...
read full review
Was this helpful? Yes
By: Northwood Northampton
Jul 22, 2020
View all comments (1)
Your welcome Maureen, thank you for the positive feedback. ...

“I have been letting my flat from Northwood fo......”

Share on :
Jul 20,2020
Minithumbup
By: 'Paul Tuininga'
Jul 20,2020
1 people found
this helpful
I have been letting my flat from Northwood for 5 years now. They have always been reliable and helpful. On the the rare occasions I have had problems they have always sorted it out straight away. They have looked after me well....
read full review
Was this helpful? Yes
By: Jonathan Edwards
Jul 22, 2020
View all comments (1)
Hi Paul, many thanks for posting a review and for your positive feedback. It is much appreciated and all the more so as you have 5 years experience of how we do things. With best wishes from all of us. Jonathan ...

“An easy process during a stressful time...”

Share on :
Jul 20,2020
Minithumbup
By: 'Tanya Barringer'
Jul 20,2020
0 people found
this helpful
I was looking to move in a short time frame during the Covid pandemic. Northwood made the entire process so clear and easy and always gave me the support I needed. Giovanni was friendly and helpful with all my questions and concerns and worked around ...
read full review
Was this helpful? Yes

“Kate could not have more helpful,professional......”

Share on :
Jul 17,2020
Minithumbup
Kate Smith
By: 'deborah hoskins'
Jul 17,2020
0 people found
this helpful
Kate could not have more helpful,professional or friendly..A very valuable member of The Northwood team..It was pleasure to have dealt with her....
read full review
Was this helpful? Yes

“Took me weeks to get my deposit back...”

Share on :
Jul 16,2020
Minithumbdown
By: 'Derek Sutherland'
Jul 16,2020
0 people found
this helpful
Took me weeks to get my deposit back even though the house was clean and no damage. Rip off merchants these lot. Avoid at all costs....
read full review
Was this helpful? Yes
By: STEPHEN ADAMS
Jul 21, 2020
View all comments (1)
Derek, I am sorry to hear you were not happy with the time it took to receive back your deposit. That said, we have no record of you as a tenant of ours nor as a tenant from the recently acquired company that we took over the portfolio from so we cannot investigate your claim; additionally we have checked our e-mail log and we never seem to have received an e-mail from your name. What I can say is that there is no benefit to ourselves in delaying deposit repayments as all deposit monies are ei ...

“Thanks again to Juliet for her quick, friendl......”

Share on :
Jul 15,2020
Minithumbup
By: 'Mr May'
Jul 15,2020
0 people found
this helpful
Thanks again to Juliet for her quick, friendly responsive to our need for a rental property, she made the whole process very easy, which we are very grateful for....
read full review
Was this helpful? Yes
By: Matt Pullinger
Jul 16, 2020
View all comments (1)
Many thanks for this great feedback we really appreciate it, best regards Matt Pullinger ...

“Louise has delivered an excellent service alo......”

Share on :
Jul 15,2020
Minithumbup
Louise
By: 'Gary B'
Jul 15,2020
2 people found
this helpful
Louise has delivered an excellent service along with the whole team at Northwood. She does what she promises, on time and with a professional approach....
read full review
Was this helpful? Yes
By: Northwood Northampton
Jul 15, 2020
View all comments (1)
Thank you for the nice feedback Gary, recommend us to another landlord and you will receive £100! ...

“My experience with Northwood has been nothing......”

Share on :
Jul 14,2020
Minithumbup
Michaela
By: 'Kelly Morris'
Jul 14,2020
0 people found
this helpful
My experience with Northwood has been nothing but amazing I fact not enough words to describe the effort they put in. Going for a house through the middle of a pandemic is hard enough but I was kept up to date every step of the ...
read full review
Was this helpful? Yes

“Thankyou so much Northwood Bristol !...”

Share on :
Jul 14,2020
Minithumbup
Lily
Hannah
By: 'Nicola Wilton-Baker'
Jul 14,2020
0 people found
this helpful
We would like to thank Northwood Bristol SO MUCH for helping us move into our first home together ! Renting can be a very stressful process but we were delighted with how simple Northwood made it for us. Thankyou especially to Lily and Hannah for how ...
read full review
Was this helpful? Yes
By: Lily
Jul 15, 2020
View all comments (1)
Thank you very much for the lovely review. ...

“Very reliable and professional. Very helpful ......”

Share on :
Jul 13,2020
Minithumbup
Helen
By: 'Alex Ordog'
Jul 13,2020
1 people found
this helpful
Very reliable and professional. Very helpful and polite. She was even happy to help us with things outside her specific job description. Wish all agents had her skills and talent....
read full review
Was this helpful? Yes
By: Michael Hollamby
Jul 13, 2020
View all comments (1)
Good day Alex. Many thanks for taking the time to send us in your review. It was great to hear that you had experienced such good service from your dealings with Helen and the team at Northwood. I'll ensure Helen gets to hear of your feedback. Kind regards Michael Hollamby - Operations Manager ...

“I contacted Northwood to view a property and ......”

Share on :
Jul 13,2020
Minithumbup
By: 'Lynn Chalmers'
Jul 13,2020
0 people found
this helpful
I contacted Northwood to view a property and was extremely impressed with their speedy response and organisation due to Covid 19. Ali met us at the property and was very welcoming and helpful. She was extremely informative about the property and the area we were viewing, ...
read full review
Was this helpful? Yes
By: Matt Pullinger
Jul 13, 2020
View all comments (1)
Many thanks for this great feedback we really appreciate it and are only too glad to be of service, best regards Matt Pullinger ...

“Friendly person to deal with....”

Share on :
Jul 11,2020
Minithumbup
Joana Ursica
By: 'Ton Kox'
Jul 11,2020
0 people found
this helpful
Up to date reminders of documents etc. that need updating. Always a correct and friendly reply to my emails, good to have her as a first point of contact....
read full review
Was this helpful? Yes

“I would highly recommend Northwood as your le......”

Share on :
Jul 11,2020
Minithumbup
Harriet
Jonathan
By: 'Ben clewer'
Jul 11,2020
1 people found
this helpful
I would highly recommend Northwood as your letting agent. Especially after the recent help I received during lockdown and being out of work for a month. They went above and beyond when i had trouble with a months rent until i was back in work. ...
read full review
Was this helpful? Yes
By: Jonathan Edwards
Jul 14, 2020
View all comments (1)
Hi Ben, thank you for taking the time to post a review and for your positive comments. It is greatly appreciated. It has certainly been a challenging time during the COVID outbreak but, when people are up-front about their situation and keep the lines of communication open, we have found that landlord's have generally been willing to accept sensible and pragmatic proposals. I am pleased that we were able to help at what must have been a difficult and uncertain time for you. with best wishes from ...

“All the team at Northwood I found very profes......”

Share on :
Jul 10,2020
Minithumbup
Harriet
Jonathan
By: 'Gareth Williams'
Jul 10,2020
1 people found
this helpful
All the team at Northwood I found very professional ,friendly and helpful throughout the whole renting process . Recommend Northwood to everyone....
read full review
Was this helpful? Yes
By: Jonathan Edwards
Jul 14, 2020
View all comments (1)
Hi Gareth, many thanks for taking the time to post a review and for your kind comments. Since we first opened our doors in 2003, two of our main aims have been to provide highly professional service and to do so in a friendly and helpful manner. It is really pleasing to hear that this has been your experience with Northwood to date. Best wishes from all of us. Jonathan ...

“Hannah Drummond was very kind and helpful. Sh......”

Share on :
Jul 10,2020
Minithumbup
Hannah
By: 'Beth Main'
Jul 10,2020
0 people found
this helpful
Hannah Drummond was very kind and helpful. She was very flexible and supportive at a time of indecision for me. I am very appreciative....
read full review
Was this helpful? Yes

“We have had a great experience with Northwood......”

Share on :
Jul 10,2020
Minithumbup
Adam
Tyler Thompson
By: 'Judith Duffy'
Jul 10,2020
0 people found
this helpful
We have had a great experience with Northwood Estate agents. We have had direct communication with Adam and Tyler who have always been available over phone or email, and have made the moving process (even during Covid- 19) seamless and stress free. We had a few ...
read full review
Was this helpful? Yes

“Very good, attentive and supporting agency...”

Share on :
Jul 10,2020
Minithumbup
Rena
Andrew
By: 'Franco Zafiratos'
Jul 10,2020
0 people found
this helpful
This agency has been superb in all their efforts, would highly recommend them and think they are definitley a cut above the rest!!!...
read full review
Was this helpful? Yes

“I think the whole process was made easy and s......”

Share on :
Jul 09,2020
Minithumbup
Harriet
Maria
By: 'Ashley Birt'
Jul 09,2020
2 people found
this helpful
I think the whole process was made easy and simple. Obviously due to the current circumstances we were unable 2 veiw the property in person before we got the Keys so we are now realising that the house was very dirty and needed fully redecorating. Other ...
read full review
Was this helpful? Yes
By: Jonathan Edwards
Jul 13, 2020
View all comments (1)
Hi Ashley, many thanks for taking the time to post some feedback and for your kind comments. We have indeed been in very unusual times it great that we have managed to help you and your family move to a new home in these unprecedented times. It is disappointing to hear that the property did not fully meet your expectations in the circumstances but we hope that you will all be very happy once you get settled in, especially once the second bedroom becomes "Princess Pink". With best wishes from all ...

“Northwood Lettings were great! Viewed the pro......”

Share on :
Jul 09,2020
Minithumbup
By: 'Kate McGrath'
Jul 09,2020
2 people found
this helpful
Northwood Lettings were great! Viewed the property on the date and time agreed, everything went ahead easily and quickly! Would recommend......
read full review
Was this helpful? Yes
By: Jonathan Edwards
Jul 14, 2020
View all comments (1)
Hi Kate, The last few months have been a challenging time for everyone which makes it all the more pleasing that working within the restrictions we have been able to help you secure your new home. Your positive feedback is greatly appreciated and we wish every happiness. Best wishes from all of us. Jonathan ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Warrington, WA1

Ashford, TN24

Maidenhead, SL6

Portsmouth, PO6

Northampton, NN1

Newcastle upon Tyne, NE5

Leeds, LS7

Leicester, LE2

Liverpool, L12

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Watford, WD24

Southport, PR8

Peterborough, PE1

Milton Keynes, MK16

Beverley, HU17

Retford, DN22

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Southampton, SO15

Luton, LU1

Coventry, CV1

Sheffield, S6

Preston, PR1

Waterlooville, PO7

Lincoln, LN2

Exeter, EX1


As Seen On

Get in touch with

Northwood