Northwood
4.8/5, 7722 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
92% lettings valuation accuracy
94% lettings fee satisfaction



Property Features

Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £13,500,000
Lettings 92% 94% £275 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2364 69 3159 229 983 12 509 8 338 51
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Friendly and reliable service...”

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May 26,2021
Minithumbup
By: 'Jean'
May 26,2021
0 people found
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I have a few properties to rent out and feel totally reassured that I receive the best service and support from Sarah . No problem is too big or small and I know it will be dealt with promptly and efficiently....
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“It was great experience and i had amazing ser......”

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May 26,2021
Minithumbup
By: 'Araz'
May 26,2021
0 people found
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It was great experience and i had amazing service by Sarah Stillman by viewing the property and processing my application quickly and efficient.thank you so much....
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“Sarah has always provided a friendly professi......”

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May 26,2021
Minithumbup
By: 'richard snowden'
May 26,2021
0 people found
this helpful
Sarah has always provided a friendly professional service while helping me manage my property portfolio. Would have no hesitation in recommending her and Northwood to anyone. Thanks Sarah...
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“Sarah the lady I dealt with was brilliant fro......”

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May 26,2021
Minithumbup
By: 'Ashlee'
May 26,2021
0 people found
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Sarah the lady I dealt with was brilliant from start to finish. Highly recommend Northwood letting agents. Moved in quickly thanks to them....
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“Fantastic year of service from all the team at Northwood...”

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May 26,2021
Minithumbup
Robert
By: 'Ros'
May 26,2021
3 people found
this helpful
Absolute first class service from everyone I have dealt with at Northwood right from the very first time I met Rob in February 2019 when I was thinking of renting out my former home. The rent guarantee scheme they offer is very secure and has worked ...
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Was this helpful? Yes
By: Jonathan Edwards
Jun 07, 2021
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Hello Ros, Thank you so much for your lovely positive comments. We understand that being a remote landlord can seem daunting at times and it has been a pleasure to help with all aspects of the letting and management of your property to make it as stress-free as possible. It was particularly pleasing also to have been able to put you in touch with our mortgage broker who found a suitable re-mortgage deal for you. As a small business, we strive to give excellent service and happy customers mean th ...

“Couldn't be happier with Matt from Northwoods...”

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May 25,2021
Minithumbup
Matthew
By: 'Peter'
May 25,2021
0 people found
this helpful
Can't speak highly enough of Northwood's service and Matt Bingham in particular. He went 'above and beyond' throughout our home selling process and we couldn't be happier with the outcome!...
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“Great service...”

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May 25,2021
Minithumbup
Elise
By: 'Annis Bilham'
May 25,2021
0 people found
this helpful
Elise was extremely helpful and friendly throughout. Her communication was great. We felt like a valued customer. I would definitely use Walters again...
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“I am really happy that I choose Northwood Liv......”

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May 25,2021
Minithumbup
Joanne
Peter
By: 'Katarzyna'
May 25,2021
0 people found
this helpful
I am really happy that I choose Northwood Liverpool, from day one I meet lovley Peter who done house valuation, he explained everything step by step , Ruth the branch manager communicate immigrate with all questions I had and absolutely credit to the company Joanne so ...
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“House sale through Northwood...”

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May 25,2021
Minithumbup
Matthew
By: 'Vicki Barnard'
May 25,2021
0 people found
this helpful
Very professional and efficient service from Matt at Northwood Bristol. Lots of updates and contact-our house sale has been smooth sailing....
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“Dean was great throughout the process of secu......”

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May 25,2021
Minithumbup
Dean
By: 'Ben'
May 25,2021
0 people found
this helpful
Dean was great throughout the process of securing a property to rent, great customer service and always kept me up to date with the process....
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“Happy phone calls....”

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May 24,2021
Minithumbup
Louise
By: 'Jo'
May 24,2021
2 people found
this helpful
What a pleasant company. Louise was very attentive to my needs & questions about renting out a home. This is the 2nd time I've been involved with Northwood. Once on the renting side too. Keep up the good work. Jo...
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“Fantastic Service from the team of Northwood,......”

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May 24,2021
Minithumbup
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Samuel Jeffries
By: 'Mr Ali Sufiani Mrs Kafiya Sultana'
May 24,2021
0 people found
this helpful
Fantastic Service from the team of Northwood, St Albans. Specially, from Samuel Jeffries, Letting Negotiator, who helped me from the beginning to the final stage. Also need to mention another name Giovanni Federico. Very friendly and warm welcome always. Highly recommended if anyone looking properties ...
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“I am in the process of renting out my propert......”

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May 24,2021
Minithumbup
By: 'Livingstone'
May 24,2021
0 people found
this helpful
I am in the process of renting out my property through Northwood, my property manager is Juliet and I am looking forward to working with the full team to get my property rented...
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“Great...”

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May 24,2021
Minithumbup
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Samuel Jeffries
By: 'Molly'
May 24,2021
0 people found
this helpful
Great communication throughout and top quality service. Made the renting process a lot easier and stress free. They where also happy to do a virtual viewing of the flat which was great as I was unable to travel....
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“Brilliant service...”

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May 24,2021
Minithumbup
Jonathan
By: 'Jessica Allen'
May 24,2021
1 people found
this helpful
I’m pretty accomplished at managing my own properties but as my tenant left when I was in for a busy period I tried Northwood to find a tenant and manage for me for a bit. Well, I will never manage a property myself again. ...
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Was this helpful? Yes
By: Jonathan Edwards
May 24, 2021
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Hi Jessica, thank you for your lovely comments and positive feedback which are much appreciated by the whole team. As a small business, customer service really is at the heart of everything we do and it is great to hear that since trying our fully-managed service, you have not looked back. Best wishes, Jonathan ...

“I have recently had extensive work done on th......”

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May 24,2021
Minithumbup
By: 'Michelle Gergely'
May 24,2021
0 people found
this helpful
I have recently had extensive work done on the property I rent. Northwood staff have helped me through every stage. Communication has been constant and I felt reassured that, whilst there was upheaval with the work that needed doing, I could contact the staff with ...
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“From the start to the finish Nothwood have be......”

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May 24,2021
Minithumbup
Duncan
By: 'Siobhan'
May 24,2021
0 people found
this helpful
From the start to the finish Nothwood have been wonderfully helpful with the perchance of my first property. Duncan helped my with all of my queries along the way, I always felt reassured and more confident about everything after talking with him....
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By: Duncan Burge
May 25, 2021
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Many thanks for the 5 star review - much appreciated. ...

“new rental experience...”

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May 22,2021
Minithumbup
By: 'Jan'
May 22,2021
0 people found
this helpful
The process of renting is a completely new experience for us. Sarah and her team were always on hand by phone and email and have sorted a few teething problems out at the beginning. Sarah was very understanding of my brother in law's requirements and ...
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“Fantastic service by Arjan and the Northwood ......”

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May 22,2021
Minithumbup
Arjan
By: 'A'
May 22,2021
0 people found
this helpful
Fantastic service by Arjan and the Northwood West Norwood team. Very professional and helpful. Always there to help and answer any questions....
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“I was undecided about whether to use a lettin......”

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May 21,2021
Minithumbup
Hannah
By: 'Christine'
May 21,2021
0 people found
this helpful
I was undecided about whether to use a letting company, a friend recommended Northwood and they have been brilliant to work with. Stress free. Highly recommend...
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“An efficient and easy process...”

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May 21,2021
Minithumbup
By: 'Jon'
May 21,2021
0 people found
this helpful
An efficient and easy process. Lorraine answered all of our questions and was helpful, polite and understanding throughout. It was great having someone to communicate with whenever necessary and to have the reassurance that all our queries would be resolved easily....
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“Great landlord service!...”

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May 21,2021
Minithumbup
Stephanie
By: 'Jermaine'
May 21,2021
0 people found
this helpful
I recently signed up for the Guaranteed Rent Scheme. Overall I was impressed by the service received and the ease of the process. Stephanie was knowledgeable, honest and efficient. So far so good and so, very satisfied!...
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“This was our very first house in the UK and o......”

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May 21,2021
Minithumbup
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Samuel Jeffries
By: 'prathamesh'
May 21,2021
0 people found
this helpful
This was our very first house in the UK and our agent Samuel Jeffries was very helpful and made sure all our queries were resolved all along the way. Sam is a very polite, extremely professional and friendly person. He explained the whole process really ...
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“Have been looking after my my for more years ......”

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May 20,2021
Minithumbup
By: 'JohnHull'
May 20,2021
0 people found
this helpful
Have been looking after my my for more years than I care to remember. A great team, nothing is a bother especially Sue Hall. Thank you....
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“I met Nathaniel yesterday for a viewing and I......”

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May 20,2021
Minithumbdown
Nathaniel
By: 'Federico'
May 20,2021
0 people found
this helpful
I met Nathaniel yesterday for a viewing and I was impressed by his professional approach in discussing all the features of the property before entering into the house. He was very proactive in providing all the answers to my questions giving me a sense of ...
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“Great experience Lorraine has been so helpful......”

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May 20,2021
Minithumbup
By: 'Claire'
May 20,2021
0 people found
this helpful
Great experience Lorraine has been so helpful and always replies to my emails no matter how silly they sound . Sarah has been helpful showing me around the currant property and answering any questions . Would recommend Northwood...
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“Northwoods are swift and just get things done...”

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May 20,2021
Minithumbup
By: 'Tom D'
May 20,2021
0 people found
this helpful
Northwoods are swift and just get things done, which is all I want from an agent. Move in was smooth and faff free. Cheers!...
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“Very good professionals...”

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May 20,2021
Minithumbup
Lily
Hannah
By: 'James O'neill'
May 20,2021
0 people found
this helpful
Very professional team, everyone was really helpful which made the move a lot easier. Lily and Hannah were very efficient and we appreciated their effort and we are happy in our new home....
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“Excellent service. Profesional, fast and with......”

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May 19,2021
Minithumbup
Lily
Hannah
By: 'NA'
May 19,2021
0 people found
this helpful
Excellent service. Profesional, fast and with 0 hassle. The whole process was around 4 days from start to finish. Can’t fault the service. Lilly, and hanna were outstanding and I would recommend Northwood to anyone looking to move towards west England...
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“Duncan was incredibly helpful to me throughou......”

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May 19,2021
Minithumbup
Duncan
By: 'Rachel'
May 19,2021
0 people found
this helpful
Duncan was incredibly helpful to me throughout the sales process, which can be long and stressful. As a first-time seller, it was reassuring to have a professional, communicative team to help me navigate selling my flat. I wouldn't hesitate to recommend Northwood to anyone looking ...
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By: Duncan Burge
May 19, 2021
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Many thanks for that 5 star review. ...

Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood

Individual Branch Awards

Aberdeen, AB25

Ashford, TN24

Carlisle, CA1

Crewe, CW11

Doncaster, DN8

Doncaster, DN2

Hereford, HR4

High Wycombe, HP13

LEICESTER, LE3

Lincoln, LN2

Liverpool, L12

Maidenhead, SL6

Newcastle upon Tyne, NE5

Northampton, NN1

Southport, PR8

St Albans, AL1

Warminster, BA12

Worcester, WR1

York, YO1

Birmingham, B5

Bristol, BS3

Leeds, LS7

London, SE27

Warrington, WA1

Portsmouth, PO6

Cheltenham, GL52

Derby, DE1

Wirral, CH60

Bromley, BR1

Watford, WD24

Peterborough, PE1

Milton Keynes, MK16

Beverley, HU17

Retford, DN22

Southampton, SO15

Luton, LU1

Coventry, CV1


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