Northwood
4.8/5, 6241 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
90% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Northwood - Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £3,299,500
Lettings 90% 94% £275 £5,007
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2017 62 2448 205 782 9 399 4 275 43
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Really nice people, Jennifer has always been ......”

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Aug 29,2019
Minithumbup
Jennifer
By: 'Elena Emanuele'
Aug 29,2019
0 people found
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Really nice people, Jennifer has always been very helpful with us, we are really happy to have trusted them. Thank you....
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“Northwood are very fast at responding, very h......”

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Aug 29,2019
Minithumbup
Adam
Abi
By: 'Sarah Lawson'
Aug 29,2019
1 people found
this helpful
Northwood are very fast at responding, very helpful and friendly. We have had no problems. I would recommend them and would use them again....
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“Good service. No problems had. Rebecca is alw......”

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Aug 29,2019
Minithumbup
Rebecca
By: 'Jamie Harrison'
Aug 29,2019
0 people found
this helpful
Good service. No problems had. Rebecca is always polite and professional. Not a single negative thing to say about her not Northwood....
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“We used Northwood to sell our property and th......”

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Aug 29,2019
Minithumbup
Victoria
Sara
By: 'Liam Msrshall'
Aug 29,2019
0 people found
this helpful
We used Northwood to sell our property and they were amazing. We accepted a offer 3 days after putting it up for sale but it fell through the day before signing we thought we would lose the house we wanted my partener was extremely upset and ...
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“Northwood have been brilliant throughout my e......”

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Aug 29,2019
Minithumbup
By: 'L Campbell'
Aug 29,2019
0 people found
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Northwood have been brilliant throughout my experience with them! Would recommend them to everyone! The best agents by far! Thank you again!...
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“First time landlords...”

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Aug 29,2019
Minithumbup
Jennifer
Maryanne
By: 'Lauren Crawley'
Aug 29,2019
1 people found
this helpful
Northwood have made setting up our first rental really easy from start to finish and their communication is excellent. If the whole rental is as smooth as the set up we will be very happy as it is quite nerve wracking being first time landlords. ...
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By: Jennifer Middleton
Aug 30, 2019
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We are delighted that we have made your first venture into the world of being Landlords so smooth. We pride ourselves on our personal service and look forward to working with you moving forward. ...

“very happy with the property and the service ......”

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Aug 29,2019
Minithumbup
Rebecca
By: 'Mike S'
Aug 29,2019
0 people found
this helpful
very happy with the property and the service from Northwood, from setting up the letting to dealing with issues during the tenancy...
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“Very happy with the amazing service, Jayne wa......”

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Aug 29,2019
Minithumbup
By: 'Ismael Ahmed'
Aug 29,2019
0 people found
this helpful
Very happy with the amazing service, Jayne was excellent!! Could not recommend enough :) thank you very much highly recommended...
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“Excellent customer service provided by Northw......”

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Aug 28,2019
Minithumbup
Rebecca
By: 'Eoin Gormley'
Aug 28,2019
0 people found
this helpful
Excellent customer service provided by Northwood throughout my year tenancy - though very few issues meant there was little need to be in touch. But they were always prompt with responding and sorting....
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“I was really pleased with the whole process. ......”

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Aug 28,2019
Minithumbup
Lily
By: 'Sacha Dhabalia'
Aug 28,2019
0 people found
this helpful
I was really pleased with the whole process. Lily was incredibly helpful from the beginning, and always very quick to answer any questions we had. I feel very optimistic about letting a property from Northwood as it seems as though if ever there are any ...
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“Very positive experience dealing with Northwo......”

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Aug 28,2019
Minithumbup
Charly
Gosia Prazeniak
By: 'Luke Heggs'
Aug 28,2019
1 people found
this helpful
Very positive experience dealing with Northwood. Dealt with Charly throughout an application for my property and I am very happy with the service I have received. Would highly recommend to anyone looking to rent their property out....
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“Northwood are absolutely fantastic!...”

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Aug 28,2019
Minithumbup
Matt
Lily
By: 'Jenny Kidd'
Aug 28,2019
0 people found
this helpful
Northwood are absolutely fantastic! They are friendly, communicative, efficient and caring. They care about the properties they let, which means my flat was in lush condition when I entered it, and any problems I have are resolved very speedily. They always give me plenty of ...
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“5 star rating for Rebecca, easy to get a hold......”

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Aug 28,2019
Minithumbup
By: 'Melanie Stoker'
Aug 28,2019
0 people found
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5 star rating for Rebecca, easy to get a hold of and very easy to speak to, works around our requirements for inspections and a very friendly person whilst also being very professional 😊 - Melanie & Daemon...
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“Professional Letting Agents - Top Class - we ......”

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Aug 28,2019
Minithumbup
Harriet
Jonathan
By: 'Adrian Heffernan'
Aug 28,2019
1 people found
this helpful
Professional Letting Agents - Top Class - we have used Northwood for around 5 years now having previously used another company and have no complaints. Any queries are dealt with quickly and efficiently and we feel comfortable our property is in good hands....
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“Absolutely fantastic service...”

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Aug 28,2019
Minithumbup
Victoria
By: 'Georgina cairns'
Aug 28,2019
0 people found
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Absolutely fantastic service from Victoria and her team, sold our home within weeks,we had a few minor problems with the sale but nothing was to much for the team to sort for us,they went above and beyond there duties to make sure the ...
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“Let our property through Northwood and the se......”

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Aug 28,2019
Minithumbup
Victoria
By: 'Steven brown'
Aug 28,2019
0 people found
this helpful
Let our property through Northwood and the service was 1st class, always keeping in contact to keep me updated. I will recommend Northwood to anyone....
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“I would highly recommend the Northwood team t......”

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Aug 28,2019
Minithumbup
By: 'Tracey Wardle'
Aug 28,2019
0 people found
this helpful
I would highly recommend the Northwood team to anyone. This was my first experience of a rental property and the were extremely helpful every step of the way always taking time to answer the many questions I had. Any issues I have had have been ...
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“Friendly dedicated team...”

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Aug 28,2019
Minithumbup
Victoria
By: 'SUSAN HOLLIDAY'
Aug 28,2019
0 people found
this helpful
An amazing team. The best decision was moving from other estate agents to Northwood. They have demonstrated dedication in the selling of my property. The team have gone above and beyond. Giving me reassurance when required and quick feedback. They demonstrate a great example of ...
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“I was drawn to using Northwood because of the......”

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Aug 28,2019
Minithumbup
By: 'Susan Monnelly'
Aug 28,2019
0 people found
this helpful
I was drawn to using Northwood because of the utterly charming but knowledgeable agent, Victoria. Victoria did not push for me to join Northwood she simply gave all the facts and figures needed for me to be able to decide which agent I would go ...
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“I must say, first of all moving into a new pr......”

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Aug 28,2019
Minithumbup
By: 'Zuhair Elmahgoub'
Aug 28,2019
0 people found
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I must say, first of all moving into a new property has a exhausting, yet refreshing feel. My experience with Northwood was somewhat bittersweet. The viewing went well, Rebecca and Victoria are by far the most comfortable I have felt with, be it face to ...
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“Thank you for your help and support....”

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Aug 28,2019
Minithumbup
Victoria
By: 'Brenda Fairley'
Aug 28,2019
0 people found
this helpful
Myself, my brother and two sisters had the difficult and very distressing situation of having to sell our younger brothers house after his death. This was awful for us all, it is something none of us expected to be dealing with. Northwood have very professional ...
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“Consistently Good ServiceI have used Northw......”

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Aug 27,2019
Minithumbup
By: 'Hannah Talbot'
Aug 27,2019
2 people found
this helpful
Consistently Good Service I have used Northwoods as my letting agents for almost five years and have found them to be approachable, fair and helpful during this time. They are considerate about my working patterns and communication preferences, and always follow up on any query ...
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“Deposit not returned for no justifiable reason...”

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Aug 27,2019
Minithumbdown
Allison
Latha
By: 'Y Y'
Aug 27,2019
0 people found
this helpful
My tenancy finished 3 weeks ago and they withheld my deposit stating reasons such as a missing vacuum cleaner that was simply stored in a different location (told them this three times). They completely ghosted me ignoring multiple emails and telling me someone else will phone ...
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“We rented with Northwood for just over 18 mon......”

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Aug 27,2019
Minithumbup
Harriet
Robert
By: 'Luke Townsend'
Aug 27,2019
1 people found
this helpful
We rented with Northwood for just over 18 months and the level of service provided was superb. From the first viewing and up until our recent exit Northwood ( Jonathan,Rob & Harriet were our main points of contact) were extremely helpful, courteous and proactive. We had two ...
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“Sold my property through Northwoods in Norwoo......”

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Aug 27,2019
Minithumbup
Duncan
By: 'Louis P Roche'
Aug 27,2019
0 people found
this helpful
Sold my property through Northwoods in Norwood, dealt mainly with Duncan Burge who was very professional and did everything in a timely manner. Louis Roche...
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Was this helpful? Yes
By: Duncan Burge
Aug 27, 2019
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Thanks Louis, I'm glad everything went smoothly for you. ...

“Very good service from the team 1st time rent......”

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Aug 27,2019
Minithumbup
Rebecca
By: 'George lee hodgson'
Aug 27,2019
0 people found
this helpful
Very good service from the team 1st time renting and they have helped me along the way, alway got back to me when I needed a bit advice...
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“Very helpful and friendly. Jennifer was alway......”

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Aug 27,2019
Minithumbup
Jennifer
By: 'Sam Allan'
Aug 27,2019
2 people found
this helpful
Very helpful and friendly. Jennifer was always willing to help and answer emails / queries promptly. Would definitely come again....
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Was this helpful? Yes
By: Jennifer Middleton
Aug 28, 2019
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Thanks for your comments Sam. It has been a pleasure helping you find a new home together. I hope you settle in quickly. All the best for the future. ...

“Helpful staff...”

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Aug 27,2019
Minithumbup
Michaela
Rebecca
By: 'Tasmin Strickland'
Aug 27,2019
0 people found
this helpful
Helpful staff that are always there to answer any questions I have. They have made the moving process a lot easier....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Watford, WD24

Warrington, WA1

Maidenhead, SL6

Southport, PR8

Peterborough, PE1

Northampton, NN1

Newcastle upon Tyne, NE5

Milton Keynes, MK16

Leeds, LS7

Leicester, LE2

Liverpool, L12

Beverley, HU17

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Retford, DN22

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Barnstaple, EX31

Crawley, RH10

Hereford, HR4

Macclesfield, SK11

Salisbury, SP1

Telford, TF1

Wrexham, LL11

Bolton, BL1

Oldham, OL1

Sutton, SM2

Southampton, SO15

Stoke on Trent, ST4

Preston, PR1

Luton, LU1

Coventry, CV1

Sheffield, S6

Waterlooville, PO7

Portsmouth, PO6

Lincoln, LN2

Oxford, OX4

Sale, M33

Wokingham, RG40

Cambridge, CB1

Exeter, EX1

Eastbourne, BN21

Reading, RG1


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