Northwood
4.8/5, 7118 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
91% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Northwood - Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £3,299,500
Lettings 91% 94% £275 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2254 63 2857 213 892 10 456 6 319 48
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Images & Videos

“We have been with this Office for 4 years. During this ......”

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May 25,2015
Minithumbup
By: 'Mrs S. Perry'
May 25,2015
1 people found
this helpful
We have been with this Office for 4 years. During this time Simon Beck has provided very friendly and efficient service....
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Comment on agent fees
Satisfactory
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“Northwoods looked after our property very well indeed and they ......”

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May 25,2015
Minithumbup
By: 't&w investments'
May 25,2015
1 people found
this helpful
Northwoods looked after our property very well indeed and they were professional throughout our dealings with them. I would have no problem with using them again for any of our other properties and i would reccomend them to others....
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“We've had no problems would consider using them again. Would ......”

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May 21,2015
Minithumbup
By: 'liane'
May 21,2015
6 people found
this helpful
We've had no problems would consider using them again. Would like sale board taking down though been in a week and have no idea if/when its going...
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“I have let my property through Northwood from late 2010. They ......”

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May 19,2015
Minithumbup
By: 'A Landlord'
May 19,2015
5 people found
this helpful
I have let my property through Northwood from late 2010. They have always found excellent tenants who treated the property extremely well, and always ensured prompt payment of rent. I travel a lot, so I paid for a high level of service - dealing with issues ...
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“I have known Brian...”

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May 19,2015
Minithumbup
By: 'Leigh'
May 19,2015
1 people found
this helpful
I have known Brian...
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“My husband and I brought our first buy to let ......”

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May 19,2015
Minithumbup
By: 'Debbie'
May 19,2015
2 people found
this helpful
My husband and I brought our first buy to let property through Northwood. Trina was extremely helpful and looked after us very well. She made our experience easy and always kept us up to date with our sale. I would use Northwood again and I ...
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“Northwood are a friendly and profession company, i bought thought ......”

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May 19,2015
Minithumbup
By: 'Mr Smtih'
May 19,2015
3 people found
this helpful
Northwood are a friendly and profession company, i bought thought them with no hassle and have rented with no hassle. Trina knows the area so well witch helped me pick the right property, and Conna and the team manage the property and treat it like ...
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Comment on agent fees
Cheap!
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“The team at Northwood were fantastic and very nice. They ......”

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May 19,2015
Minithumbup
By: 'Mr Smtih'
May 19,2015
4 people found
this helpful
The team at Northwood were fantastic and very nice. They made sure i understood everything and made letting my property, They are very professional, I would highly recommend Northwood to friend and family....
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Comment on agent fees
Better that ever other agent.
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“Very impressed with Northwood as a letting agent. From day ......”

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May 19,2015
Minithumbup
Andrew
By: 'Sian Edwards'
May 19,2015
1 people found
this helpful
Very impressed with Northwood as a letting agent. From day one they were very efficient and made for a very good middle man between Tennant and Landlord. Having been at the wrong end of a bad letting agent in the past Northwood were a breath ...
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“Northwood have been very helpful in dealingwith my proberty and ......”

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May 19,2015
Minithumbup
By: 'James Lynch'
May 19,2015
1 people found
this helpful
Northwood have been very helpful in dealingwith my proberty and any problems that may have occurred. The staff are very helpful and friendly and I would have no hesitation in using them inthe future. I would like to thank Steve, Kath and all the team ...
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“Very professional organisation with extremely helpful and friendly staff. I ......”

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May 18,2015
Minithumbup
By: 'Alan Thomson'
May 18,2015
4 people found
this helpful
Very professional organisation with extremely helpful and friendly staff. I would recommend Northwood to family and friends and will certainly use them myself again in the future...
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“I reluctantly had to have someone else look after my ......”

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May 18,2015
Minithumbup
By: 'Mike Hughes'
May 18,2015
4 people found
this helpful
I reluctantly had to have someone else look after my property portfolio after it becoming to much for my wife to handle due to other priorities in our business having to be dealt with. Northwoods in wigan was recommended to me so i thought that ...
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By: Sarah Elliott
Aug 25, 2015
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Thank you for taking the time to leave a review Mike! We are glad we passed the test with the initial properties! Long may our relationship continue! ...

“After an initial contract of 6 months, the efficient service by ......”

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May 16,2015
Minithumbup
By: 'James Holmes'
May 16,2015
1 people found
this helpful
After an initial contract of 6 months, the efficient service by the staff at Northwood made it easy to decide to stay here for an extra 2 months that we were in the region for. The staff were very friendly and quick to respond to any issues ...
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“I would like to thank everyone at Northwood especially Nicola ......”

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May 16,2015
Minithumbup
By: 'Christine Magee'
May 16,2015
4 people found
this helpful
I would like to thank everyone at Northwood especially Nicola Winnard for the professional way they handled the sale of our property. We were informed regularly about interest and how things were progressing. Excellent service thank you....
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Comment on agent fees
Very good
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By: Nicola
Aug 12, 2015
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Thankyou very much Christine, I'm really glad we could help you with it all ...

“All problems or issues with the flat that arose were ......”

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May 15,2015
Minithumbup
By: 'Ben Cole'
May 15,2015
2 people found
this helpful
All problems or issues with the flat that arose were dealt with quickly and without question. Any of the staff that we spoke to were also very nice and helpful. Best letting agent we have used in Brighton....
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“Elaine and other members of staff at Northwood Sutton are ......”

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May 15,2015
Minithumbup
By: 'sokan'
May 15,2015
4 people found
this helpful
Elaine and other members of staff at Northwood Sutton are very professional, friendly and offer excellent customer service. I am very pleased, satisfied with their services and will definitely recommend Northwood Sutton to friends, colleagues and family who need the services of a property/estate ...
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“Duncan showed us the property without being pushy or indulging ......”

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May 14,2015
Minithumbup
Duncan
By: 'The Phillips-Hernandez'
May 14,2015
3 people found
this helpful
Duncan showed us the property without being pushy or indulging in the kind of off-putting hard-sale talk that most estate agents tend to use. There was no hard-sell or unrealistic assessments of the property. After we had an offer accepted, we were allowed to visit ...
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“Great personal, friendly service, would highly recommend. Conna and Elaine ......”

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May 14,2015
Minithumbup
By: 'Craig Mulder'
May 14,2015
5 people found
this helpful
Great personal, friendly service, would highly recommend. Conna and Elaine are both very efficient if there has ever been a query or property problem....
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Comment on agent fees
Fair
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“We are really happy with the way Northwood have managed ......”

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May 14,2015
Minithumbup
Gosia Prazeniak
By: 'Aneela'
May 14,2015
4 people found
this helpful
We are really happy with the way Northwood have managed our property. They have been extremely Professional and have kept as totally informed throughout the whole process. Especially reassuring is their guarantee to hand over your property in the condition you gave it in the ...
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“I have placed 4 properties with Northwood for them to let ......”

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May 14,2015
Minithumbup
By: 'Rebecca winstanley'
May 14,2015
4 people found
this helpful
I have placed 4 properties with Northwood for them to let on their guaranteed scheme. I cannot recommend the staff and their dedication and customer service skills enough. I am extremely happy with their level of service, including keeping me up to date with tenants, the ...
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“I am a landlord who has a property let by ......”

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May 14,2015
Minithumbup
By: 'Neil'
May 14,2015
3 people found
this helpful
I am a landlord who has a property let by Northwood in Wigan - I initially dealt with Nicola and then more recently with Steve. Both have been excellent with both communication and professionalism. I would have no doubts in recommending anyone to Northwood Wigan...
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By: Sarah Elliott
Aug 25, 2015
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Many thanks from everyone here at Northwood Wigan. Much appreciated. ...

“Contacted Steve at Northwood along with other letting agents when ......”

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May 13,2015
Minithumbup
By: 'Mark Davies'
May 13,2015
5 people found
this helpful
Contacted Steve at Northwood along with other letting agents when we decided to rent out our property. We found the options offered and explained to us by Steve as the best on the market. The process(guaranteed rental) was made so easy and has been ...
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“I have always found Bill and his staff most helpful ......”

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May 13,2015
Minithumbup
By: 'Joe McDonnell'
May 13,2015
5 people found
this helpful
I have always found Bill and his staff most helpful in all our dealings with this branch. They only contact us in an emergency and always ask for our go ahead for repairs etc that are always dealt with in an efficient and hassle free ...
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“Professional team who are always on hand if you have ......”

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May 13,2015
Minithumbup
By: 'Ms Quinlan'
May 13,2015
6 people found
this helpful
Professional team who are always on hand if you have a question. Efficiently processed my application from viewing to moving in 3yrs ago....
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By: Conna Barker
May 14, 2015
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Thank you very much! ...

“From initial contact to the start of my rental payments, ......”

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May 13,2015
Minithumbup
By: 'Lee Bamber'
May 13,2015
4 people found
this helpful
From initial contact to the start of my rental payments, the process was smooth and professional. I highly recommend guaranteed rent :)...
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By: Sarah Elliott
Aug 25, 2015
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Thank you Lee! We're really pleased you are happy with our Guaranteed Rent scheme. Best wishes from everyone at Northwood Wigan. ...

“I found Northwood easy to deal with, excellent for feedback ......”

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May 12,2015
Minithumbup
By: 'Kevin McGorie'
May 12,2015
3 people found
this helpful
I found Northwood easy to deal with, excellent for feedback and generally and all round pleasant company to deal with. Also I got a very good result on my sale!...
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Comment on agent fees
Very reasonable
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“First dealt with Steve when I was a prospect and ......”

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May 12,2015
Minithumbup
By: 'Pitterz'
May 12,2015
5 people found
this helpful
First dealt with Steve when I was a prospect and got a very good first impression and he was very professional, knowledgeable, honest and also proactive in follow up with me despite me not converting into a customer at that time. This experience led me ...
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Comment on agent fees
Given the speed at which it rented and the speed which it has always rented I think we could have got ‚£600 for it which I did recommend at the start. I accept there are larger properties available for this rent but the demand for this location always seems extremely high with people willing to pay a premium to live here. I also accept however with the guaranteed rent that they take on all the risk of not letting it and void periods so I actually totally agree with their caution of not wanting to go above ‚£575 or at least not initially.
Was this helpful? Yes
By: Sarah Elliott
Aug 25, 2015
View all comments (1)
Thank you for taking the time to leave a review! We hope you continue to be happy with the Guaranteed Rent scheme. ...

“The staff at Northwood were brilliant they handled my property ......”

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May 11,2015
Minithumbup
By: 'Gary'
May 11,2015
3 people found
this helpful
The staff at Northwood were brilliant they handled my property for me as landlord when I let it, then sold the property when I needed to sell it. Their fees are low and the proffessional helpful manor is second to none. I would fully recommend ...
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Comment on agent fees
Northwood selling and marketing fees were the lowest I could find
Was this helpful? Yes

“Northwood is the second estate agent that i have utilised ......”

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May 11,2015
Minithumbup
By: 'Rick'
May 11,2015
8 people found
this helpful
Northwood is the second estate agent that i have utilised as a tenant, and so far everything has been fantastic! Compared to the previous Letting Agent that we used, Northwood has been superb, Lesley has answered questions and dealt with minor requests quickly and efficiently, ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Warrington, WA1

Ashford, TN24

Maidenhead, SL6

Portsmouth, PO6

Northampton, NN1

Newcastle upon Tyne, NE5

Leeds, LS7

Leicester, LE2

Liverpool, L12

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Watford, WD24

Southport, PR8

Peterborough, PE1

Milton Keynes, MK16

Beverley, HU17

Retford, DN22

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Southampton, SO15

Luton, LU1

Coventry, CV1

Sheffield, S6

Preston, PR1

Waterlooville, PO7

Lincoln, LN2

Exeter, EX1


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