Northwood
4.8/5, 6241 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
90% lettings valuation accuracy
94% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Northwood - Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £3,299,500
Lettings 90% 94% £275 £5,007
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2017 62 2448 205 782 9 399 4 275 43
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Northwood Wokingham are an absolute pleasure to deal with. Nick ......”

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Aug 20,2009
Minithumbup
By: 'Shima77'
Aug 20,2009
0 people found
this helpful
Northwood Wokingham are an absolute pleasure to deal with. Nick and the team are professional, supportive and they really care about their customers, properties and their business. After a terrible experience with Romans in Bracknell, dealing with Northwood Wokingham and signing up to their guaranteed ...
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By: bazza
Oct 20, 2009
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Can anyone give me an example of how much commission/charge Northwood expect to take? ...

“I have been dealing with the letting department of Northwood ......”

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Jun 24,2009
Minithumbup
By: 'Carl'
Jun 24,2009
0 people found
this helpful
I have been dealing with the letting department of Northwood over the past few years at all times, I have found them courteous, efficient and professional. My Rented apartment was well managed and all of maintenance issues and general query were dealt with promptly and ...
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“Terrible dealings - the list is endless. Almost non-existent communication, ......”

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Jun 05,2009
Minithumbdown
By: 'kevinandjanet'
Jun 05,2009
1 people found
this helpful
Terrible dealings - the list is endless. Almost non-existent communication, they ignore emails and messages left on their answering machine, their inventory had nearly 100 errors/omissions (and included items we did not leave in the property so we think the inventory after we left was ...
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By: Andrew Heath
Nov 13, 2014
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I am sorry to hear of the issues involved in the management of your property. Since 2009 we have seen many changes in our operations in Crewe & Sandbach . In March 2013 following a change of ownership we brought all our letting operations under one roof at 36 High Street Sandbach, there has been a significant investment in both new systems and in a completely new team of staff with extensive experience in the local area. Our inventories are now performed by a leading third party inventory compan ...

“Being a non-UK based landlord, the Platinum service met our ......”

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May 10,2009
Minithumbup
By: 'Gareth'
May 10,2009
0 people found
this helpful
Being a non-UK based landlord, the Platinum service met our needs perfectly. The peace of mind and security offered by a guaranteed monthly income and full service management means we can relax in the knowledge that our '...
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“With my work taking me abroad, i need to know ......”

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Apr 22,2009
Minithumbup
By: 'Simon'
Apr 22,2009
0 people found
this helpful
With my work taking me abroad, i need to know my properties are in safe hands.I do not have the time to search for reliable honest tenants and need to be assured that the properties are well maintained.Northwood take all of my needs ...
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“Can I just say that I have been, and still ......”

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Apr 04,2009
Minithumbup
By: 'Asif'
Apr 04,2009
0 people found
this helpful
Can I just say that I have been, and still am, very pleased with the services provided by Northwood. Each of my requests have been dealt with promptly and staff have been more than helpful over the past years. ...
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“I have been letting my property through Northwood for several ......”

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Mar 29,2009
Minithumbup
By: 'Malcolm'
Mar 29,2009
0 people found
this helpful
I have been letting my property through Northwood for several years and am completely satisfied with the service offered. They have always been professional and efficient and they care about the property they rent which is not a common trait amongst estate agents. I would ...
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“We have had our house rented out with Northwood since ......”

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Mar 28,2009
Minithumbup
By: 'Newman'
Mar 28,2009
0 people found
this helpful
We have had our house rented out with Northwood since the summer of 2005. We chose Northwood because we were very impressed with their professional approach and experience. As we live abroad, it has been great having the peace of mind knowing that if there are ...
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“We have been letting our property in Wokingham through Northwoods ......”

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Mar 28,2009
Minithumbup
By: 'Peter Thornton'
Mar 28,2009
0 people found
this helpful
We have been letting our property in Wokingham through Northwoods for several years. I am very satisfied with the service provided. Northwoods are always very professional in everything they do, you feel you are dealing with people who really understand the property rental business. They ...
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“After purchasing a property in 2006 we decided to let it ......”

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Mar 27,2009
Minithumbup
By: 'Puds'
Mar 27,2009
0 people found
this helpful
After purchasing a property in 2006 we decided to let it and after many Letting agents NORTHWOOD came out on top by a mile. They do what they say and all staff are very friendly and efficient. We would have no hesitation in recommending them to ...
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“Northwood are the managing agents for our investment property and ......”

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Mar 26,2009
Minithumbup
By: 'Grannymouse'
Mar 26,2009
0 people found
this helpful
Northwood are the managing agents for our investment property and we have always found them to act in a professional manner. I am very pleased to be able to recommend them for being both conscientious and reliable. They are known for their professional approach, both ...
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“We have been hugely impressed with Northwood since we first ......”

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Mar 23,2009
Minithumbup
By: 'Dave Muir'
Mar 23,2009
0 people found
this helpful
We have been hugely impressed with Northwood since we first starting using them 2 years ago. At the time, when looking at who to use as our letting agents, it all seemed a bit of a gamble. But Nick and his team have delivered the goods ...
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“As a professional landlord for over 30 years I have been ......”

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Mar 19,2009
Minithumbup
By: 'Tim Lewis'
Mar 19,2009
0 people found
this helpful
As a professional landlord for over 30 years I have been most impressed with Northwood. They offer a reliable and efficient service tailored to your needs. Professional yet friendly, I have no hesitaion in recommending them to experienced lanlords or novice alike....
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“Both my wife and I have nothing but good things ......”

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Mar 18,2009
Minithumbup
By: 'Mr and Mrs Peterson'
Mar 18,2009
0 people found
this helpful
Both my wife and I have nothing but good things to say about the staff at Northwood. We have a number of apartments which Northwood look after for us under their Platimum scheme, and the reassurance of their professional manner and caring will only reinforce ...
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“We were new to the letting market and after contacting ......”

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Mar 18,2009
Minithumbup
By: 'Kerrie Laird'
Mar 18,2009
0 people found
this helpful
We were new to the letting market and after contacting a number of agents, a friend recommended that we try Northwood. They gave us confidence that we would not need to worry about the property from the first meeting and made the process very easy ...
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“We are more than happy to have the Northwood team ......”

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Mar 17,2009
Minithumbup
By: 'Ruth Tietjens'
Mar 17,2009
0 people found
this helpful
We are more than happy to have the Northwood team manage our properties.Nothing is too much trouble for them and we are always treated in a professional and honourable manner. We have no hesitation in recommending Northwood....
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“I have dealt with two Northwood offices, one in Bournemouth ......”

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Mar 16,2009
Minithumbup
By: 'Plans'
Mar 16,2009
0 people found
this helpful
I have dealt with two Northwood offices, one in Bournemouth and one in Wokingham. The Wokingham officehave been all that a landlord could expect and a lot more too - professional, competent, friendly and fair. I now only deal with Wokingham and could not recommend ...
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“The Northwood team are not only professional but friendly too; ......”

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Mar 03,2009
Minithumbup
By: 'Sandi'
Mar 03,2009
0 people found
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The Northwood team are not only professional but friendly too; nothing seems to be too much trouble. I am more than willing to renewal my agreement with them and have the peace of mind that my property is being well looked after in my absense. ...
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“The complete letting process was smooth, professional, and trouble free. ......”

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Mar 03,2009
Minithumbup
By: 'Chris'
Mar 03,2009
0 people found
this helpful
The complete letting process was smooth, professional, and trouble free. Northwood project a professional image, and conduct themselves in a professional manner. Nothing but praise for them during these initial stages and surprise at the speed with which they sourced a tenant....
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“'thanks for your help and excellent service through the year ......”

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Feb 26,2009
Minithumbup
By: 'steveh'
Feb 26,2009
0 people found
this helpful
'thanks for your help and excellent service through the year and look forward to continue working with you for 2009'...
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“We have been extremely happy with the service Northwood provided, ......”

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Feb 24,2009
Minithumbup
By: 'na'
Feb 24,2009
0 people found
this helpful
We have been extremely happy with the service Northwood provided, with the property we have with you, over the last few months. We assume that you will keep up the good work and therefore we would be delighted to continue working with. You are welcome ...
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“In the three years Northwood's Wokingham office have been managing ......”

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Feb 16,2009
Minithumbup
By: 'Dan Simms'
Feb 16,2009
0 people found
this helpful
In the three years Northwood's Wokingham office have been managing my buy to let property I can whole heartedly say it has been a pleasure dealing with their personable staff. I've been pleasantly surprised by the level of professionalism and thoroughness Northwood have demonstrated on ...
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“Thanks so much for a wonderful support. We never rented ......”

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Feb 15,2009
Minithumbup
By: 'Roni'
Feb 15,2009
0 people found
this helpful
Thanks so much for a wonderful support. We never rented a house in this country before and we were very impressed with the service we received from EVERYONE in your team. Thanks for all you've done for us. Roni Zigner...
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“Northwood's Wokingham office were totally professional when we rented our ......”

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Feb 13,2009
Minithumbup
By: 'DC'
Feb 13,2009
0 people found
this helpful
Northwood's Wokingham office were totally professional when we rented our first property, and excelled again when we had to change properties at the end of our contract. Any way it could have been made any easier? Only if they moved your furniture as well. Many ...
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“We've used Northwood's Wokingham office twice in recent years and ......”

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Feb 11,2009
Minithumbup
By: 'denmark47'
Feb 11,2009
0 people found
this helpful
We've used Northwood's Wokingham office twice in recent years and both times they've quickly and efficiently found us good calibre tenants with the minimum of fuss. Very professional and highly recommended. Paul Browne. ...
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“The team down in Edinburgh is terrible. Poor communication skills. ......”

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Feb 11,2009
Minithumbdown
By: 'Nayari'
Feb 11,2009
5 people found
this helpful
The team down in Edinburgh is terrible. Poor communication skills. They all say different things, they use a threatening approach, for example l reported a vaccum cleaner that was not working properly and the 1st thing l was told was ' just to warn you ...
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By: lololololol
Aug 23, 2012
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This is the same with most agents, if any maintenance company are sent out to rectify a problem and it is proven it was by fault of the tenant, the charge is passed onto the tenant and not the landlord. ...

“I've been working with Northwood in Wokingham for two and ......”

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Feb 10,2009
Minithumbup
By: 'Andy'
Feb 10,2009
0 people found
this helpful
I've been working with Northwood in Wokingham for two and half years across a range of lettings services and have found the administration and property maintenance side of the business very through. The team are extremely friendly, always reply very quickly and always look to ...
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“I have dealt with rental agents in the past and ......”

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Feb 04,2009
Minithumbup
By: 'John Tobin'
Feb 04,2009
0 people found
this helpful
I have dealt with rental agents in the past and would like to say that I am very impressed in the conduct of Northwood and yourself and look forward to continue this rental arrangement. Please forward my comments to your manager(s). ...
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By: Jay
Nov 01, 2010
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Perhaps they're good? Just a thought. ;-) ...

“I paid in a deposit to rent out a property, ......”

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May 02,2008
Minithumbdown
By: 'Gabby'
May 02,2008
4 people found
this helpful
I paid in a deposit to rent out a property, than I got a phone call that they are very sorry but someone else was first. Apparently for four days the agency "forgot" that the property was already taken! I was so angry as this ...
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By: Matt Pullinger
Jul 14, 2014
View all comments (1)
Dear Tenant I am sorry to hear your experience. The Aberdeen office was not in existence at the date of your complaint so can only assume something went wrong with another office. We only secure a property with a reservation when we have a pre-let agreement returned signed by an individual. Yours sincerely Matt Pullinger ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 9:06 AM 07/03/2019 by Peter Allison

Awards won by Northwood

Individual Branch Awards

York, YO1

Worcester, WR1

Watford, WD24

Warrington, WA1

Maidenhead, SL6

Southport, PR8

Peterborough, PE1

Northampton, NN1

Newcastle upon Tyne, NE5

Milton Keynes, MK16

Leeds, LS7

Leicester, LE2

Liverpool, L12

Beverley, HU17

High Wycombe, HP13

Cheltenham, GL52

Doncaster, DN8

Retford, DN22

Doncaster, DN2

Derby, DE1

Crewe, CW11

Wirral, CH60

Carlisle, CA1

Bristol, BS3

Bromley, BR1

Warminster, BA12

Birmingham, B5

St Albans, AL1

Aberdeen, AB25

Wigan, WN1

London, SE27

Nottingham, NG5

Chester, CH2

Cardiff, CF14

Bournemouth, BH9

Tamworth, B79

Barnstaple, EX31

Crawley, RH10

Hereford, HR4

Macclesfield, SK11

Salisbury, SP1

Telford, TF1

Wrexham, LL11

Bolton, BL1

Oldham, OL1

Sutton, SM2

Southampton, SO15

Stoke on Trent, ST4

Preston, PR1

Luton, LU1

Coventry, CV1

Sheffield, S6

Waterlooville, PO7

Portsmouth, PO6

Lincoln, LN2

Oxford, OX4

Sale, M33

Wokingham, RG40

Cambridge, CB1

Exeter, EX1

Eastbourne, BN21

Reading, RG1


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